# Alchemer Digital Reviews **Vendor:** Alchemer **Category:** [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management) **Average Rating:** 4.3/5.0 **Total Reviews:** 195 ## About Alchemer Digital Alchemer Digital helps you capture feedback and engage customers right where their experience happens—inside your app or on your website. Instead of waiting for feedback after the fact, you can ask, listen, and act in the moment. Trigger in-app and on-site surveys, prompts, and messages based on real customer behavior. Whether someone completes a key action, hits a friction point, or shows signs of churn, Alchemer Digital lets you reach them with the right message at the right time—without disrupting their experience. Go beyond basic feedback collection. With precise targeting and real-time delivery, you can uncover what’s driving engagement, identify issues before they turn into churn, and guide customers toward better outcomes while they’re still active. And because Alchemer Digital connects with your broader systems, feedback doesn’t sit in a dashboard. It flows to the right teams, triggers follow-ups, and supports closed-loop feedback—so you can respond quickly and keep improving. Built for product, marketing, and customer teams, Alchemer Digital makes it easy to improve engagement, increase retention, and turn everyday interactions into meaningful insights. This is why many of the largest brands in the world, including, CNN, JetBlue, eBay, Safeway, and FanDuel, engage their mobile customers with Alchemer Mobile. ## Alchemer Digital Reviews ### 1. Great tool for turning feedback into real product decisions **Rating:** 3.5/5.0 stars **Reviewed by:** Dmitriy G. | Project Manager/Business Analyst, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Alchemer Digital?** It doesn’t stop at collecting feedback - it actually helps teams turn it into real decisions and improvements. It feels practical, not just another survey tool. **What do you dislike about Alchemer Digital?** It can feel a bit complex at first. It takes some time to fully understand how to set things up in the most effective way. **What problems is Alchemer Digital solving and how is that benefiting you?** It solves the issue that feedback is usually scattered across tools, hard to analyze, and rarely turned into action. Many companies collect data but don’t actually use it effectively. ### 2. Apptentive is a great tool to increase your app ratings & deliver messages & surveys to your users. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 10, 2022 **What do you like best about Alchemer Digital?** I like sending my users surveys to understand what they like and don't like about my app. I also can send notes to give users a special message and allow them to send feedback at their will using Message Center. Finally, their customer support team is awesome and very quick to respond if I have any questions or want to jump on a quick call with them. **What do you dislike about Alchemer Digital?** Apptentive is a great tool. The only thing I wish I could do is to understand how many users would receive my message before I send it out based on my specific targeting. **What problems is Alchemer Digital solving and how is that benefiting you?** Apptetnive allows me to understand if users are having issues with my app and what they like about it. It lets me interact with them at the correct times and helps increase our app ratings. ### 3. Outdated Experience Management with many limitations **Rating:** 0.0/5.0 stars **Reviewed by:** Abdul R. | Senior Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 08, 2022 **What do you like best about Alchemer Digital?** Event-based triggers are the best for targeting the correct population to reach out. Really works the best. And the love dialog. Works seamless. **What do you dislike about Alchemer Digital?** End-user survey experience is really bad. Survey UX feels like we're in the 2000s. No comprehensive way to distribute surveys through multiple channels. Little to no customization possible with this product. **Recommendations to others considering Alchemer Digital:** We couldn't achieve ROI with the implementation. Not a modern solution at all and not comprehensive enough. You can pay for other providers who provide experience management through SDK, Email, SMS, etc at the same or even lesser cost than what you pay for Apptentive. and there are hidden charges which we don't see in general with enterprise products like Zendesk or Salesforce. We have moved to Surveysparrow which is decent and fulfils our expectations. **What problems is Alchemer Digital solving and how is that benefiting you?** We were trying to gauge our service experience and pitfalls through surveys. We haven't realized anything. Coverage was pretty low. **Official Response from Ben Kreuter:** > Abdul, thanks for your feedback. I'm not sure which version of our SDK you were implementing, but both our iOS and Android SDKs provide for Apptentive interactions to be customized to match your app's branding. I've provided a link below to our customization documentation for our Android SDK, for example. Our SDK 6.0 also features modern default UI styles for all customer-facing interactions. ### 4. Feedback helps us help our members **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** March 29, 2022 **What do you like best about Alchemer Digital?** We use the Love Dialog and Survey features, as well as the notes. Each feature is easy to set up and launch. I like having the ability to clone previous surveys. **What do you dislike about Alchemer Digital?** I would like to have the option to see the combined data for iOS and Android devices. Separate reports are very important, but it would be great to be able to get that data in one big report from the admin tools rather than having to combine them manually. **Recommendations to others considering Alchemer Digital:** Apptentive is a great way to measure your customers' satisfaction with their user experience on your app. Make sure you are mindful of the frequency of your communications, as users can get turned off if they are asked to respond to surveys or love dialogs too frequently. **What problems is Alchemer Digital solving and how is that benefiting you?** Apptentive has helped our credit union understand our member's needs and challenges. This feedback provides us with important data that can be used when prioritizing future enhancements on our product roadmap. ### 5. Great tool for interacting with app users. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** March 29, 2022 **What do you like best about Alchemer Digital?** Apptentive is very useful for interacting with our app users. Strategically planning notes and surveys in conjunction with major app updates and program launches is one way to communicate with customers effectively. Recent updates make retargeting groups super simple- retarget based on survey responses or other custom groups. **What do you dislike about Alchemer Digital?** The introduction of list uploads for targeting is a game-changer! I only wish it wasn't limited to 1000 values (temporarily). With this limit, I had to duplicate my note ~60 times to target my entire list. This didn't take too long, but it made my landing page a bit crowded. Maybe an option to create folders for notes and surveys, for organization purposes? **Recommendations to others considering Alchemer Digital:** The Apptentive support team is a great resource. I'm always asking for advice and best practices! **What problems is Alchemer Digital solving and how is that benefiting you?** In addition to the Love Dialogue, we're using Apptentive to remind users of specific product launches and pilot programs they're enrolled in. Personalizing the targeting criteria is one easy way to achieve this. **Official Response from Ben Kreuter:** > Happy to hear you've been able to put our new Upload Targeting Criteria feature to use! We're working closely with our engineering and product teams right now to determine when we can lift the cap; it will likely come with our Android SDK 6.0 release coming soon! You'll receive communications from us when we lift the limit, and I've passed your note on to our product team about folder organization for surveys and notes. Love it! ### 6. Easy to use system **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Enterprise (> 1000 emp.) **Reviewed Date:** March 29, 2022 **What do you like best about Alchemer Digital?** I have found Apptentive to be an easy-to-use platform that has allowed us to gather app reviews and feedback from real customers. We love how customers can contact us directly in-app and, on our end, we can see their device details so we can easily and quickly identify problems by device and operating system. **What do you dislike about Alchemer Digital?** We haven't found any downsides to the platform itself. It's not a "set it and forget it" platform, so it does take manpower to set up and maintain, but the system itself does what it intends to do. **What problems is Alchemer Digital solving and how is that benefiting you?** We primarily use Apptentive to gather in-app feedback with device information so we can quickly diagnose app issues and provide customer service to our users. We also use the platform to encourage app ratings. **Official Response from Ben Kreuter:** > Thanks for the kind words. Glad we're helping you spread the #customerlove! ### 7. Surprised and Impressed **Rating:** 5.0/5.0 stars **Reviewed by:** Greg R. | Head of Customer Experience, Mid-Market (51-1000 emp.) **Reviewed Date:** March 31, 2022 **What do you like best about Alchemer Digital?** The UI is easy to navigate and learn. Once we rolled out our first survey, we saw an immediate and very positive impact on our app ratings. **What do you dislike about Alchemer Digital?** Nothing major to dislike. There are a few small limitations when it comes to building surveys as far as formatting and cloning. **What problems is Alchemer Digital solving and how is that benefiting you?** We were hoping to increase engagement for user insights, increase review submissions and improve our app ratings. We have accomplished all of that in a very short time and look forwards to creating more surveys. **Official Response from Ben Kreuter:** > Greg, glad you saw a nice improvement in ratings and reviews. I'm excited to learn more about how you've seen a positive increase in engagement over time, especially as you use this feedback channel to prioritize your CX initiatives. ### 8. Apptentive Makes Gathering Insights Easy and User Friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2020 **What do you like best about Alchemer Digital?** When I first started using Apptentive, I was shocked at how easy it was to program surveys and view data! It was so user friendly, and something my business partners immediately loved. **What do you dislike about Alchemer Digital?** Some of our business partners would like more detailed / customized reporting. The text analytics is not as advanced as their competitors. We also have to pull reporting for each brand and app type (iOs vs Android) but can't see them aggregated. **Recommendations to others considering Alchemer Digital:** Ask your Customer Success team lots of questions! They are so friendly, responsive, and helpful! **What problems is Alchemer Digital solving and how is that benefiting you?** Apptentive makes it easy for me to quickly program a survey and share insights - I am shocked how quickly we can collect a large number of responses from our customers. ### 9. Easiest Way to Get Member Feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Jill T. | Vice President, Operations & Digital Strategy, Mid-Market (51-1000 emp.) **Reviewed Date:** March 31, 2022 **What do you like best about Alchemer Digital?** Apptentive is so intuitive and easy to use. Having a little pop-up in our app makes it super easy for a member to give us feedback on the app. I've never seen anything else like this solution. **What do you dislike about Alchemer Digital?** I wish I had Apptentive running for our Digital Banking web version. I'd love to gather member feedback from this channel as well. **What problems is Alchemer Digital solving and how is that benefiting you?** Apptentive allows us to take member feedback and continue refining our digital solution. **Official Response from Ben Kreuter:** > Jill, thanks for the words of praise! If you're not aware, we also do offer a webSDK. I've provided a link below if you're interested in looking into it. ### 10. Reviewing Apptentive **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** March 31, 2022 **What do you like best about Alchemer Digital?** Dashboard is easy to navigate, especially the star rating progression over time and love dialog responses. **What do you dislike about Alchemer Digital?** User feedback is really hard to bucket, lack of sentiment analysis makes it tedious to find major themes users are complaining about. **Recommendations to others considering Alchemer Digital:** If analyzing themes in user feedback is an important aspect of using this tool, then something to consider is that Apptentive doesn't have sentiment analysis. You have to manually read through all the user feedback and drill down themes. **What problems is Alchemer Digital solving and how is that benefiting you?** Main source of capturing user feedback for both android and iOS app in one place. Sometimes we also reach out to users from Apptentive. **Official Response from Ben Kreuter:** > Appreciate the feedback! Glad you're finding the dashboard and UI easy to navigate. On bucketing your feedback, we do provide automatic sentiment scoring in our Insights section, and identify common phrases across your feedback sources which can be quickly filtered to identify common threads. The link below contains a video walkthrough of this capability. If you still have issues with sorting feedback, please reach out to your Apptentive CSM! ### 11. Apptentive is a great way to receive and track customer reviews. Easy to navigate. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** March 31, 2022 **What do you like best about Alchemer Digital?** I find it very helpful that they break out reviews by device type, device version, and they also give an overview of Monthly active users which is very useful. **What do you dislike about Alchemer Digital?** The emails can become too much to receive daily but I can look into changing my notification preferences. I would also like to know if there's a way to track sign ups. **Recommendations to others considering Alchemer Digital:** Easy to use. Go through reviews weekly. **What problems is Alchemer Digital solving and how is that benefiting you?** Problems I am solving are customer issues related to the mobile app. Our contact center reviews them daily and report back to the user on the solution to their issue. **Official Response from Ben Kreuter:** > So great to hear Apptentive has been helpful as you seek out and resolve friction points in your mobile app experience. Regarding your feedback that the daily review emails can be a bit too much, we totally get it! You can reduce the frequency of emails within the Apptentive dashboard. Once logged in, click your profile image in the top-right and select "Email Preferences." From there, you can subscribe, unsubscribe or change the frequency of app store review and alerts, and also adjust the frequency of when you'd like to be notified of unresponded customer messages from Message Center. If you have additional questions, please feel free to reach out to your Apptentive CSM! ### 12. Apptentive is a MUST **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Online Media | Mid-Market (51-1000 emp.) **Reviewed Date:** March 29, 2022 **What do you like best about Alchemer Digital?** There is a constant line of communication. Everyone is involved on finding solutions for our business. We send out numerous notes and surveys, we have learned a great deal. **What do you dislike about Alchemer Digital?** I wish that we could run surveys and based on answers it would lead to the next survey/question. 6.0 SDK will help solve this, just wish it was already ready! **Recommendations to others considering Alchemer Digital:** Try them out, they are going to bring ideas and success to your app! **What problems is Alchemer Digital solving and how is that benefiting you?** We solve defining what our users look like, and how they shop today. There are many benefits from the Love Dialog and getting new reviews. **Official Response from Ben Kreuter:** > The fact you already know about our SDK 6.0 and are excited to implement it brings me great joy! With our new Interaction Targeting, you'll have the ability to do just what you described: target any new interactions to only display to customers that responded a specific way on a past Survey and/or Note. We think this will be a great way to close the feedback loop with your customers, dive deeper with follow-up surveys, or be hyper-personalized in your targeting (particularly appealing if you're using Notes to surface marketing promotions or special offers). We're going to be surveying Apptentive brands soon to understand how their SDK 6.0 migration is going. I'd also love to hear about your particular use case! Feel free to reach out directly to me at ryan(dot)galloway@apptentive.com. ### 13. Great experience with the team! **Rating:** 4.5/5.0 stars **Reviewed by:** Ethan M. | Manager, Customer Data Science, Enterprise (> 1000 emp.) **Reviewed Date:** March 29, 2022 **What do you like best about Alchemer Digital?** The website is easy to use. It easily shows you your data, easy to understand visualizations and easy ways to export. **What do you dislike about Alchemer Digital?** Nothing yet! I find the team very easy to work with and responds to our needs quickly. **Recommendations to others considering Alchemer Digital:** N/A **What problems is Alchemer Digital solving and how is that benefiting you?** Using Apptentive to understand pain points with our app. I am using the text data to understand common topics and distribution. **Official Response from Ben Kreuter:** > Ethan, it's great to hear we're helping you gain visibility into your app paint points. The fact you've been able to identify trends in your feedback and understand their impact with our automatic sentiment analysis and text parsing is awesome, and something we're continuing to further enhance. ### 14. Apptentive is excellent! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Mid-Market (51-1000 emp.) **Reviewed Date:** April 01, 2022 **What do you like best about Alchemer Digital?** Apptentive has helped to give us real insights in the behaviour of our app users. Its been key in gathering feedback from surveys to improve functionality and offer help to customers. **What do you dislike about Alchemer Digital?** Can't think of any! Of course there will be more features in time but what they offer at the moment does the job and does it well. **Recommendations to others considering Alchemer Digital:** This tool will make gathering feedback and insights from App users so much easier. You could also use it to send timely messages to App users. Go for it, you wont regret it. **What problems is Alchemer Digital solving and how is that benefiting you?** Helping to understand pain points of app users and sending timely messges on the app without having to resort to a code change. Our business performance has definitely improved since we started using appsflyer **Official Response from Ben Kreuter:** > So happy that Apptentive has given your team the real insights behind your users' behavior! ### 15. Currently using Apptentive survey data to better understand how our customers feel about our app. **Rating:** 4.0/5.0 stars **Reviewed by:** Scott B. | Sr. Manager US Marketing, Marketing Data Science, Enterprise (> 1000 emp.) **Reviewed Date:** March 29, 2022 **What do you like best about Alchemer Digital?** gives us a good read on the sentiment regarding our app. Sometimes good, sometimes bad but very insightful **What do you dislike about Alchemer Digital?** looking for an easy way to link each of our customers to the survey information so that we can add this the data we have on each of our customers **What problems is Alchemer Digital solving and how is that benefiting you?** we now can get a quicker read on where we might be having issues with the app and get ahead of where customers are feeling frustrated with the app **Official Response from Ben Kreuter:** > Scott, thanks for the comments! Regarding your question about an easy way to map an individual customer to a survey response, Apptentive does allow you to pass through your customer IDs as custom data, which can then be associated with feedback collected. Depending on the app OS you're using, the instructions are a bit different, but see the link below for an example of how to pass custom data in an Android app. And remember, you can always reach out to your Apptentive CSM and they would be happy to help you here! ### 16. Apptentive has a great set of tools for mobile apps to measure customer feedback **Rating:** 4.5/5.0 stars **Reviewed by:** Shanthan G. | Advisory Board Member, Enterprise (> 1000 emp.) **Reviewed Date:** March 29, 2022 **What do you like best about Alchemer Digital?** Configurable and custom rules that will enable businesses to add their own requirements for rating prompts. **What do you dislike about Alchemer Digital?** Hard to isolate SDK integration issues especially on Android. Also no Connected TV support. **Recommendations to others considering Alchemer Digital:** Connected TV support **What problems is Alchemer Digital solving and how is that benefiting you?** Rating of apps. **Official Response from Ben Kreuter:** > Shanthan, we appreciate your thoughts on Apptentive! I've passed your note regarding Connected TV support to our product team. If there's anything we can do to improve the Android SDK integration issues you've mentioned, your Apptentive CSM or support@apptentive.com would love to hear about it! ### 17. Apptentive **Rating:** 4.0/5.0 stars **Reviewed by:** Velmurugan D. | Senior Quality Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** May 11, 2022 **What do you like best about Alchemer Digital?** Apptentive helps us to collect customer feedback on the new changes been introduced on our mobile apps. **What do you dislike about Alchemer Digital?** Analytical platform needs to made more user friendly or self explanatory. **What problems is Alchemer Digital solving and how is that benefiting you?** We experimented multiple focus items and changes in user journeys. Apptentive help us identify the changes that our customers looking for. ### 18. Its extremely helpful to my work environment **Rating:** 5.0/5.0 stars **Reviewed by:** Adam A. | Technical Care, Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2022 **What do you like best about Alchemer Digital?** Apptentive is very user friendly. Its smooth and doesn't glitch. **What do you dislike about Alchemer Digital?** I can't think of anything I dislike about it **What problems is Alchemer Digital solving and how is that benefiting you?** We're benefitting from the user feedback to the company ### 19. I've ben using Apptentive for recruiting participants and learning more about our mobile users **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Games | Mid-Market (51-1000 emp.) **Reviewed Date:** April 05, 2022 **What do you like best about Alchemer Digital?** Segmenting of user types and quick responses **What do you dislike about Alchemer Digital?** The set up was a bit hard for our team I did not expect the learning curve to be so long **Recommendations to others considering Alchemer Digital:** I recommended o any team that needs to better understand their mobile users! Apptentive is especially helpful for study recruitment **What problems is Alchemer Digital solving and how is that benefiting you?** Recruiting specific user types for studies, gathering targeting feedback, customer service **Official Response from Ben Kreuter:** > It's exciting to hear you've been able to speed up your feedback collection process. Thanks for sharing! ### 20. Great way to get customer feedback on mobile **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Enterprise (> 1000 emp.) **Reviewed Date:** June 15, 2018 **What do you like best about Alchemer Digital?** Super user friendly dashboard and interface that allows you to customize different customer pathing and segments without needing IT support, easy for product and product operations folks to use. **What do you dislike about Alchemer Digital?** Could have better support for setting up surveys and interactions for users in non English languages. **What problems is Alchemer Digital solving and how is that benefiting you?** Details around user experience ratings, areas of improvement or areas of strength, easy to use and troubleshoot areas of customer friction ### 21. Lending Point review **Rating:** 4.5/5.0 stars **Reviewed by:** Pete K. | Sr. Mobile Architect, Mid-Market (51-1000 emp.) **Reviewed Date:** April 11, 2022 **What do you like best about Alchemer Digital?** This app helped us to raise our app store rating immensely ! **What do you dislike about Alchemer Digital?** We had some issues with the Android version, where it did not always display a prompt for feedback. **What problems is Alchemer Digital solving and how is that benefiting you?** Trying to improve our ratings as well as collecting valuable customer feedback. Our app store rating has gone from 2.x to 4.x in just about 1 month ! **Official Response from Ben Kreuter:** > Pete, glad you've seen some great results with Apptentive! If you haven't yet resolved the issue you mentioned regarding Android feedback, please reach out to your Apptentive CSM Kira Castle and she would be happy to help. ### 22. Easy to use, and communicate with customers. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Banking | Small-Business (50 or fewer emp.) **Reviewed Date:** March 29, 2022 **What do you like best about Alchemer Digital?** The platform is user-friendly, and allows you to communicate easily with customers. **What do you dislike about Alchemer Digital?** I have issues finding a place to view all the reviews that have come in. **What problems is Alchemer Digital solving and how is that benefiting you?** Problems we are solving are issues customers are having not realizing we have a quick fix or tips for them. The conversations tab makes it easy to help those needing additional assistance which is a huge benefit. **Official Response from Ben Kreuter:** > We appreciate the feedback! Providing consolidated views/dashboards of your feedback across all apps is a priority for our team. I'll pass on the note. ### 23. GOOD TO USE **Rating:** 5.0/5.0 stars **Reviewed by:** Thenmozhi M. | Trainee, Mid-Market (51-1000 emp.) **Reviewed Date:** May 12, 2022 **What do you like best about Alchemer Digital?** It's very helpful to track the reports . **What do you dislike about Alchemer Digital?** Nothing much from my side all are good to use **What problems is Alchemer Digital solving and how is that benefiting you?** We are solving many tracking related things and all functions are in the applications are beneficial. ### 24. Doesn't make it easy to monitor **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2022 **What do you like best about Alchemer Digital?** I can see at a glance how the main metrics are trending **What do you dislike about Alchemer Digital?** Conversations (free form feedback) are not automatically parsed and analyzed. This is a very manual process **What problems is Alchemer Digital solving and how is that benefiting you?** Trying to identify pain points in my app. I've unlocked some technical issues this way. **Official Response from Ben Kreuter:** > Thanks for your feedback, and that's great to hear Apptentive has been useful in identifying some of the technical friction points in your app. Based on the issue you reported with interpreting open-ended feedback, I wanted to make sure you were aware of our automatic sentiment scoring based on machine learning. We also identify common phrases in the Insights panel across your feedback sources, which can be quickly filtered and sorted through. Check out the video at the link here, and if you still have issues with parsing your open-ended feedback, please reach out to your Apptentive CSM! ### 25. Gets the job done **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** April 05, 2022 **What do you like best about Alchemer Digital?** I like the notifications sent to my email of reviews. **What do you dislike about Alchemer Digital?** The formatting is sometimes off in the emails; the coupon doesn't show up correctly. **Recommendations to others considering Alchemer Digital:** None **What problems is Alchemer Digital solving and how is that benefiting you?** Customer reviews/issues with our app. ### 26. Great platform - especially for mobile surveys and very cost effective **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Enterprise (> 1000 emp.) **Reviewed Date:** October 19, 2021 **What do you like best about Alchemer Digital?** I liked Apptentive because we used it to survey respondents for apps (we used Qualtrics for web-based surveys). What was great about Apptentive is that we could have a control/exposed methodology and could save large amounts of money versus going to a Kantar Millward Brown, Ipsos or Lucid. And once the SDK is implemented, it is relatively easy to get your survey coded up and flighted. **What do you dislike about Alchemer Digital?** Nothing - they make their platform easy to use. You just have to make sure you implement the SDK properly so that it can collect results within your app environment. **Recommendations to others considering Alchemer Digital:** Just make sure that you are aware that you have to implement an SDK for this solution to work. **What problems is Alchemer Digital solving and how is that benefiting you?** We use Apptentive to survey users in our apps on their user experience, but we also leverage it for ad sales research by using the functionality to do control/exposed surveying (which is highly cost-effective). In the local space, since scale is a bit limited on a market level basis, Apptentive allows us to survey consumers and ask questions on whether or not they saw branded content in our app environment. **Official Response from Ben Kreuter:** > Thanks for sharing this innovative use case for Apptentive! I'd love to know more about your recall surveys and how they're helping build a business case for ad spend. Please feel free to reach out to me at ryan(dot)galloway@apptentive.com. ### 27. Great product **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 29, 2022 **What do you like best about Alchemer Digital?** Displayed information after login is simple and clean. **What do you dislike about Alchemer Digital?** Could benefit from qualitative coding software/AI built-in. **What problems is Alchemer Digital solving and how is that benefiting you?** Collecting feedback, identifying issues before they bubble up. **Official Response from Ben Kreuter:** > Glad to hear you've found Apptentive helpful in proactively solving your customers' challenges! Continuing to innovate and provide Apptentive brands even more powerful ways to sift through high volumes to quantitative feedback is a huge focus for our product and engineering teams. We do currently employ machine learning for automatic sentiment analysis and identification of common phrases to unearth universal pain points across your customer feedback channels. If you're not currently using this capability, I've provided a link with a video walkthrough below. Thanks again! ### 28. decent **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** March 29, 2022 **What do you like best about Alchemer Digital?** dynamic questions, and targeting the audience **What do you dislike about Alchemer Digital?** Unable to target users based on the parameters sent from the event **What problems is Alchemer Digital solving and how is that benefiting you?** Gathering feedback from users **Official Response from Ben Kreuter:** > Thanks for letting us know what you think about Apptentive. Regarding your note about a challenge targeting specific users, I wanted to make sure you were aware of our new Interaction Targeting capability found in Apptentive SDK 6.0. This feature allows you to target any new interactions to only display to customers that responded a specific way on a past Surveys and/or Notes. It's a great way to close the feedback loop with specific cohorts, or dive deeper with follow-up surveys to unearth actionable feedback fast. I've linked to a page in our Learning Center about how you can utilize this new targeting capability today. Note that this is a new feature that comes only with our new iOS SDK 6.0, and soon-to-be-available Android SDK 6.0. ### 29. Apptentive integration **Rating:** 5.0/5.0 stars **Reviewed by:** Koustav D. | QE, Enterprise (> 1000 emp.) **Reviewed Date:** April 05, 2022 **What do you like best about Alchemer Digital?** Ease of use. Data analysis. Visualisation **What do you dislike about Alchemer Digital?** None. It is a great software. Awesome job. **What problems is Alchemer Digital solving and how is that benefiting you?** Interactions with users ### 30. Great Feedback Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Enterprise (> 1000 emp.) **Reviewed Date:** March 29, 2022 **What do you like best about Alchemer Digital?** Apptentive allows us to interact directly with our users and provide continuous feedback. **What do you dislike about Alchemer Digital?** Users being able to submit feedback without providing identification. This makes issue triaging difficult at times. **What problems is Alchemer Digital solving and how is that benefiting you?** Identifying code defects and other areas for optimization. Benefits are largely the continuous feedback it provides. **Official Response from Ben Kreuter:** > Many thanks for the feedback! Regarding your question about users being able to submit feedback without authentication, we do have a solution for this right now. With Apptentive, you can pass through your customer IDs as custom data, which can then be associated with feedback collected. See the link below for an example of how to pass custom data in an Android app. We also have this capability for iOS. You can always reach out to your Apptentive CSM and they would be happy to help you pass through custom ID into your instance! ### 31. SDK 's UX is old school and we had to shift to a different vendor **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** April 07, 2022 **What do you like best about Alchemer Digital?** ability to create a remote survey, ability to target surveys **What do you dislike about Alchemer Digital?** no auto triggers based on back end to back end events , UX is horrible, no native support **What problems is Alchemer Digital solving and how is that benefiting you?** trying to survey members early during onboarding, no benefits out of apptentive **Official Response from Ben Kreuter:** > Thanks for your note, and sorry you didn't see the results you wanted. To address some of your comments, we offer both a native iOS and Android SDK, the latest of which feature modernized default UI styles for all of your Apptentive interactions. Regarding your note about auto-triggers based on events, we actually do offer precise event targeting, making it possible to prompt customers for feedback at exactly the right moment within your app experience. While event triggers can be powerful, we encourage testing different settings, such as location and frequency of prompts, to achieve the best results. I'm including a link below to our Learning Center, which includes a video walkthrough on best practices for setting up Events. ### 32. Feedback System that is designed to understand your System from Customer View **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2020 **What do you like best about Alchemer Digital?** Apptentive is an amazing tool that helps us to establish a meaningful relationship with the customers in plenty of ways that starts with gathering customer feedback, analyze and tag reviews to the right group as well as, build a strong relationship with customers by having a direct two-way conversation within the app without any additional cost. **What do you dislike about Alchemer Digital?** The review sentiment analysis still needs improvements, most of the cases even for positive reviews it will segregate the reviews as negative or heartbroken **Recommendations to others considering Alchemer Digital:** Apptentive is the right tool to reach the customer and understand their problems. So don't see this tool as the customer review boasting tool instead it is the tool to improve the customer satisfaction **What problems is Alchemer Digital solving and how is that benefiting you?** Reaching the right customers who have really faced an issue with the app and asking the right questions are the two fundamental ways to boast the app reviews and the first step to increase the rating is navigate the users with the problems to our customer support channel instead of app store reviews are crucial. Apptentive helping us to achieve these task items without any complexity ### 33. Best Customer feedback tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Newspapers | Mid-Market (51-1000 emp.) **Reviewed Date:** June 15, 2018 **What do you like best about Alchemer Digital?** I think apptentive makes it very easy to get in touch with our customers helping them participate in the next interaction. Let us know what they would like to see and also leave positive and anonymous feedback if they like. The ease at which this information can be collected is clean and nice. **What do you dislike about Alchemer Digital?** More UX freedom and also more API customizations like we do for the Ratings dialog. I think the current dialogs are not super editable, I would like them to appear at the bottom instead of in the middle of the screen allowing users to be a little less obstructive maybe ? **What problems is Alchemer Digital solving and how is that benefiting you?** People leave more feedback and they feel part of it. The other advantage for us is that if you look at the customizations possible we can drive traffic to other stores too like we do for China where based on the install store we take the user to that store for rating the app. ### 34. Helpful for connecting our org with our customers **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** November 10, 2020 **What do you like best about Alchemer Digital?** It gives us insight into what our customers like, dislike, and gives them an avenue to connect with our company. **What do you dislike about Alchemer Digital?** Being newer to the organization, there isn't a lot of information about how we can leverage the data that is collected from Apptentive. We have several different markets that use Appentive in different ways - some use it to its fullest potential and others don't. I'd like to understand myself how we can leverage it best, as it's something we have implemented already. **Recommendations to others considering Alchemer Digital:** It would be great to have some sort of process for onboarding new employees that will use Apptentive in their roles. **What problems is Alchemer Digital solving and how is that benefiting you?** We are using Apptentive to help with our customer care and I, in particular, utilize Apptentive for our Voice of Customer reporting. We've been working to revamp this report and Apptentive's Love It score is something we have implemented for data visualization in markets that have this feature activated. In other markets, they utilize Apptentive to converse with customers about issues they may be having. ### 35. I use apptentive to collect data from multiple companies using the same app **Rating:** 3.0/5.0 stars **Reviewed by:** Josiah W. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2020 **What do you like best about Alchemer Digital?** I like being able to export comments and sentiment. I also like being able to see app store ratings and feedback **What do you dislike about Alchemer Digital?** It's not easy to compare trends across multiple apps. The sentiment ratings are always accurate. I end up exporting the content and importing the data into Airtable where I can review the sentiment and add tags. This allows me to see trends across the different "apps" or customers that are using the app **What problems is Alchemer Digital solving and how is that benefiting you?** I'm solving issues that arise in the app and bringing those issues to the design and dev team to make better customer experiences. ### 36. Conversations are great with apptentive **Rating:** 5.0/5.0 stars **Reviewed by:** Pavankumar P. | Software Technologist - Testing, Enterprise (> 1000 emp.) **Reviewed Date:** November 10, 2020 **What do you like best about Alchemer Digital?** Conversations with user is really helpful with apptentive Rate your app is great asset for apptentive **What do you dislike about Alchemer Digital?** in-app reviews from play store will become a challenge for apptentive. Team should come up with new idea around this which can help app developers **Recommendations to others considering Alchemer Digital:** You can trust apptentive to increase app ratings, daily active users, user engagement **What problems is Alchemer Digital solving and how is that benefiting you?** Increase star ratings Engage with user Get right set of information when there is an issue Having apptentive in application will be a life saver for any important announcements Apptentive is something we rely on app updates ### 37. Apptentive is a Gamechanger for Feedback on Mobile App **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2020 **What do you like best about Alchemer Digital?** I like that I am able to target a survey to a certain page within the app. It is a great tool for customer feedback. It's great that it can integrate with the mobile app stores so that I can see all of my app's reviews at once. **What do you dislike about Alchemer Digital?** I dislike that I have to switch between iOS and Android for mobile app. I also would like to be able to segment based on usertype. It would be nice to be able to choose different pop-up templates. **Recommendations to others considering Alchemer Digital:** It is definitely a useful tool for mobile app. **What problems is Alchemer Digital solving and how is that benefiting you?** I am receiving feedback straight from the customers who are using the app. ### 38. Great addition to the app! **Rating:** 4.5/5.0 stars **Reviewed by:** Bjorn B. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2020 **What do you like best about Alchemer Digital?** We initially started using apptentive to boost our ASO and reviews, but found they have been an incredible addition to our in-app marketing and feedback. **What do you dislike about Alchemer Digital?** I wish we had the ability to add custom notes with photos to increase engagement. **Recommendations to others considering Alchemer Digital:** If you are serious about your app, you should be using Apptentive for marketing and feedback! **What problems is Alchemer Digital solving and how is that benefiting you?** We are working on the Fan Signals and utilizing those, which is a neat addition! ### 39. Good if only looking for App feedback/reviews **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2020 **What do you like best about Alchemer Digital?** Simple end-user interaction for less confusion for better completion rates. **What do you dislike about Alchemer Digital?** The integrations are a nightmare. You have to refresh the screen numerous times before it will show you the information that you already set. While this is great if you are only app focused, it's been difficult for us to use this any longer as we are both app/desktop based to get a full gamut of customer information. Their customer support could be more helpful as well. **Recommendations to others considering Alchemer Digital:** Fully test the product before diving in to make sure it ticks all the boxes you need within your app. **What problems is Alchemer Digital solving and how is that benefiting you?** App feedback and customer pain points. ### 40. Apptentive's love dialog has been crucial for keeping our app ratings healthy **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** November 10, 2020 **What do you like best about Alchemer Digital?** The love dialog has not only improved our cumulative app rating on the app store, but also our total volume; therefore helping to defend against any influxes of negative ratings that come from a buggy release **What do you dislike about Alchemer Digital?** Nothing so far. We've enjoyed our experience with Apptentive. **Recommendations to others considering Alchemer Digital:** Highly recommend if you're trying to find a way to improve your app ratings **What problems is Alchemer Digital solving and how is that benefiting you?** Our app rating on the app store. With frequent releases, we were seeing our numbers dip because we had a low volume of organic ratings, but with Apptentive, the love dialog finds our happiest customers and asks them to rate our app! ### 41. Apptentive is a good tool for the right use case **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 10, 2020 **What do you like best about Alchemer Digital?** It's easy to launch quick simple surveys with simple triggers. Our CSM (Marta) is very helpful! **What do you dislike about Alchemer Digital?** Survey capabilities are somewhat limited! Triggers are rather limited as well. There should be seconds as increments for timing of things. We are talking apps, a minute increment for looking at a tab in an app is a long time for many apps. **What problems is Alchemer Digital solving and how is that benefiting you?** I am collecting our users' feedback while they are in the product. It's been very helpful to uncover issues with our app and learn about the value our users are getting from using it. ### 42. Apptentive is doing what It had to do - Improve the ratings and reviews! **Rating:** 4.5/5.0 stars **Reviewed by:** Anurag T. | Enterprise (> 1000 emp.) **Reviewed Date:** November 10, 2020 **What do you like best about Alchemer Digital?** Its approach for improving review and rating for the mobile application also collecting the valuable feedback from customers so that App features can be improved further. **What do you dislike about Alchemer Digital?** Some defects around accessibility which Apptentive should really fix asap. **What problems is Alchemer Digital solving and how is that benefiting you?** Survey and Review a& Rating of the mobile application. We really see the improved rating for our client app from 3 to 4.5. Also helping us collecting the areas of improvements in the app from customers. ### 43. Provides in-depth and actionable insights **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2020 **What do you like best about Alchemer Digital?** Being able to track Love metrics and respond to client concerns before they impact App Store reviews and ratings has been huge! **What do you dislike about Alchemer Digital?** Google Play Store star ratings counts are never correct. I use the Apptentive counts for my iOS app, but have to use Google Play Console to get accurate star ratings info on Android apps. **What problems is Alchemer Digital solving and how is that benefiting you?** identifying feature gaps and bugs before they turn into negative reviews ### 44. Apptentive as the best tool for getting actionable feedback **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 19, 2019 **What do you like best about Alchemer Digital?** Getting meaningful and actionable feedback from customers unlike conventional survey tools. **What do you dislike about Alchemer Digital?** Customized needs for any of your customer is still not easy for me. **Recommendations to others considering Alchemer Digital:** It is the best tool for collected meaningful feedback from the actual users. **What problems is Alchemer Digital solving and how is that benefiting you?** Getting feedback from customers using different versions of the same app. Make it to use for both web and mobile app without changing the code. ### 45. Technically a good product but does not provide enough value for our product **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Entertainment | Mid-Market (51-1000 emp.) **Reviewed Date:** November 12, 2020 **What do you like best about Alchemer Digital?** From a technical point of view, it is very easy to use, stable and good overall documentation. **What do you dislike about Alchemer Digital?** Some charts are misleading or do not show real value, framework still uses Obj-C and does not support SPM (however the developers are responsive and quickly help on GitHub) **What problems is Alchemer Digital solving and how is that benefiting you?** Customer engagement in our app, better way to communicate with our customers and gather insights ### 46. Great way for customers to provide feedback! **Rating:** 4.5/5.0 stars **Reviewed by:** Denise R. | Digital Customer Service Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** November 12, 2020 **What do you like best about Alchemer Digital?** Great way for customers to provide feedback. We use it to enhance our products so that we can provide a better experience for them. **What do you dislike about Alchemer Digital?** Uncertain at this time of any dislikes with Apptentive. **What problems is Alchemer Digital solving and how is that benefiting you?** We are made aware of any customer irritants and we use this to improve our products. ### 47. Very good tool to interact with a customers based on the triggered events. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** November 11, 2020 **What do you like best about Alchemer Digital?** Interacting with users based on the triggered events. Being able to engage more customers to use the app. **What do you dislike about Alchemer Digital?** No feature to filter notes results by dates. Only lifetime data available. Start date of Notes is not visible. Only approx. time is shown. e.g. created one month ago. **What problems is Alchemer Digital solving and how is that benefiting you?** Engaging users to migrate from the old app to the new app. Making announcements to the users about changes. Targeting users to get more ratings in the app store. --> trying to get more users to give a better rating. ### 48. Good Product **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Broadcast Media | Enterprise (> 1000 emp.) **Reviewed Date:** November 10, 2020 **What do you like best about Alchemer Digital?** I like the customization and insights that can help us optimize our product **What do you dislike about Alchemer Digital?** When I get my spreadsheets the data is all merged amongst the columns, adding time for data cleaning. **What problems is Alchemer Digital solving and how is that benefiting you?** How people feel about our product and what they want to improve on ### 49. Great user-insights tool that gets into our users' sentiment **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 12, 2020 **What do you like best about Alchemer Digital?** It is very user-intuitive and easy to see users' feedback **What do you dislike about Alchemer Digital?** Not able to collapse side filtering panel so that I can have more real-estate to view users' feedback **What problems is Alchemer Digital solving and how is that benefiting you?** To gather users' sentiment on new features and experiments on potential new features ### 50. Great product great team **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Enterprise (> 1000 emp.) **Reviewed Date:** November 12, 2019 **What do you like best about Alchemer Digital?** Ability to capture so much customer feedback **What do you dislike about Alchemer Digital?** Some lack of flexibility around the notes and message centre. More flexibility would be good **What problems is Alchemer Digital solving and how is that benefiting you?** Increasing app store reviews ## Alchemer Digital Discussions - [Will it ever be implemented for OTT?](https://www.g2.com/discussions/will-it-ever-be-implemented-for-ott) - 1 comment, 2 upvotes - [Is there a way to identify the name of the member who filled out the survey? Can we respond?](https://www.g2.com/discussions/is-there-a-way-to-identify-the-name-of-the-member-who-filled-out-the-survey-can-we-respond) - 4 comments, 1 upvote - [View Alchemer Digital pricing details and edition comparison](https://www.g2.com/products/alchemer-digital/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+01%3A54%3A08+-0500&secure%5Bsession_id%5D=e18231f1-0fdb-44b5-9cca-72afa5814b0a&secure%5Btoken%5D=738af4eb49d3a1c81610944b943279f0fdaed9d77dc0e0d543858d3baa99f055&format=llm_user) ## Alchemer Digital Features **User Identification** - Demographics - User Segmentation - Geolocation **Generative AI** - AI Text Generation - AI Text Summarization **Survey Management** - Brand Design Consistency - Survey Deployment - Feedback Collection - Device Responsiveness **Tracking & Reporting** - Custom Event Tracking - Real-Time Insights - Dashboard - User Activity History **Metrics** - Engagement - Exit Tracking - Retention - Return - Conversions **Process Management** - Feedback Aggregation - Trigger Alerts - Real-Time Analysis - Real-Time Action **System Management** - Security - System Monitoring **Variation Testing** - WYSIWYG Editor - Percentage of Traffic **Reporting** - Segmentation - Reports and Dashboards **Personalization** - Standard Targeting - Custom Targeting - Data Segmentation **Administration** - API / Integrations - QA Testing - Performance and Reliability - User, Role, and Access Management ## Top Alchemer Digital Alternatives - [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews) - 4.4/5.0 (1,741 reviews) - [Heap](https://www.g2.com/products/heap/reviews) - 4.4/5.0 (1,074 reviews) - [Adjust](https://www.g2.com/products/adjust/reviews) - 4.7/5.0 (694 reviews)