--- title: Qualtrics Customer Experience Reviews meta_title: 'Qualtrics Customer Experience Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 752 reviews by the users' company size, role or industry to find out how Qualtrics Customer Experience works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 752 scale: '5' date_modified: '2026-09-28' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Qualtrics Customer Experience Reviews **Vendor:** Qualtrics **Category:** [Experience Management Software](https://www.g2.com/categories/experience-management) **Average Rating:** 4.3/5.0 **Total Reviews:** 752 **AI Enabled:** This product embeds AI to enhance or extend its core functionality. ## About Qualtrics Customer Experience Qualtrics XM for Customer Experience is the customer experience product used by the world's most iconic brands to immediately surface customer friction and guide frontline teams in the moment to better serve clients. Drive company-wide improvement—across processes, products, and digital properties—to increase customer lifetime value. Frontline Care (TM) uses omnichannel analytics and AI-powered automation to deliver powerful, personalized recommendations for every customer straight to your frontline customer care teams so you can increase usage, drive upsell, and reduce churn. Leverage our Frontline Digital (™) Product to analyze customer journeys so you can step in at the right time to remove friction or redirect users to a better experience. Understand digital customer behavior through session replays and frustration detection like rage clicks and mouse thrashing. Use Frontline Locations (™) to compile online reviews within the same platform so you can connect the dots between channels and get a bird’s eye view across the end-to-end customer experience. Bring together feedback from your customers with the voice of your frontline employees and make sense of it all in seconds with our AI-powered platform. Qualtrics is used by teams, departments, and entire organizations to manage the four core experiences of business—customer, product, employee, and brand—on one platform. Over 13,500 enterprises worldwide, including more than 85 percent of the Fortune 500, rely on Qualtrics to consistently build products that people love, create more loyal customers, develop a phenomenal employee-centric culture, and build iconic brands. ## Qualtrics Customer Experience Pros & Cons Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews. **What users like:** - Users appreciate the **ease of use** of Qualtrics, finding it intuitive and great for analytics across customer touchpoints. (14 reviews) - Users value the **strong analytics and reporting capabilities** of Qualtrics, which enhance customer experience insights and actions. (12 reviews) - Users find Qualtrics **extremely helpful** for gaining insights that enhance customer satisfaction and retention strategies. (10 reviews) - Users value the **strong analytics and reporting capabilities** of Qualtrics for deep insights into customer feedback. (9 reviews) - Data Management (7 reviews) - Features (7 reviews) - Users appreciate the **insightful feedback management** of Qualtrics, enhancing customer experience through actionable analytics and reporting. (7 reviews) - Users value the **deep insights generation** from Qualtrics, enhancing customer experience and improving satisfaction effectively. (7 reviews) - Users appreciate the **powerful dashboard building capabilities** of Qualtrics, enhancing their understanding of customer experience. (6 reviews) - Efficiency (6 reviews) **What users dislike:** - Users find the **complexity** of Qualtrics Customer Experience overwhelming, particularly new users needing basic survey functions. (6 reviews) - Users find the **custom setup improvements necessary** , especially regarding Text iQ's accuracy in non-English languages. (6 reviews) - Users find **limited customization** options in Qualtrics, making it difficult to tailor the platform to specific needs. (6 reviews) - Users find the platform **expensive** , which can be a barrier for smaller teams with limited budgets. (5 reviews) - Users find the platform **not intuitive** , with a complex UI that can be overwhelming for newcomers. (5 reviews) - Steep Learning Curve (5 reviews) - Complex Customization (4 reviews) - Learning Curve (4 reviews) - Users are frustrated by the **limitations in customization and data analysis** , making it a time-consuming and costly task. (4 reviews) - Complex Features (3 reviews) ## Qualtrics Customer Experience Reviews ### 1. Qualtrics does the job, but could use some updates **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 29, 2019 **What do you like best about Qualtrics Customer Experience?** Having all my data in one place. Being able to send surveys and analyze data in an efficient manner. **What do you dislike about Qualtrics Customer Experience?** The interfacing is clunky and hard to learn for a first timer. Creating surveys is easy, but drafting messages with embedded questions and setting up distributions takes more time than it should. Overall, it needs some updates. The look and feel is very outdated and generating reports based on the data found is not up to par with other applications. I'd also like a more customizable experience when sending emails to participants, right now it looks a little unprofessional. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** None ### 2. Tool is great, integration needs work **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Human Resources | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 27, 2019 **What do you like best about Qualtrics Customer Experience?** Tool is great, has great reporting capabilities, easy to use, easy to create surveys. Another major utility is the availability of distributions and ability to use survey flow elements. **What do you dislike about Qualtrics Customer Experience?** What I dislike is the vague error messages for Qualtrics integration related issues. For example not owning the survey comes with an obscure message that would require a subsequent call to customer care **Recommendations to others considering Qualtrics Customer Experience:** It is a great tool for click and build surveys **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** Real time data access from Qualtrics and our integration, also a very easy to fill out survey with intuitive UI components that look very professional and comprehensive ### 3. Great survey platform with the most functionality **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Industrial Automation | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 28, 2019 **What do you like best about Qualtrics Customer Experience?** Out of the all the survey tools I have tried, Qualtrics has the most flexibility and functionality, with an user-friendly layout. Building surveys is easy and intuitive, and the website offers a lot of material to build a knowledge on market research subject. **What do you dislike about Qualtrics Customer Experience?** When working with a complex survey (a lot of logic and branches) it is hard to navigate the survey flow. Formatting e-mail invites is not so easy with the internal editor, I prefer to upload an external html template. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** The organization I work for uses Qualtrics for multiple reasons: Customer Satisfaction, Market research, Concept tests. ### 4. Supremely Customizable survey tool **Rating:** 4.0/5.0 stars **Reviewed by:** Aastik C. | Analyst, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** August 10, 2019 **What do you like best about Qualtrics Customer Experience?** The vast variety of questions and the sheer range of no.of ways to customize that question for how the respondent will respond is brilliant. **What do you dislike about Qualtrics Customer Experience?** Certain limitation in terms of creating the survey for mobile. It doesn't alter how the questions are visible on the phone automatically. **Recommendations to others considering Qualtrics Customer Experience:** The best tool to gain customer insight **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** We are trying to gain insight on who are customers and what are they like overall ### 5. Great platform **Rating:** 5.0/5.0 stars **Reviewed by:** Scott W. | Business Intelligence Executive, Management Consulting, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 27, 2019 **What do you like best about Qualtrics Customer Experience?** The platform is powerful yet intuitive and flexible. Easy to implement and use **What do you dislike about Qualtrics Customer Experience?** There is a lot that can be done and at times the options seem overwhelming. Nice to have the options though **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** We use it for customer feedback and sharing data with vocalize. We get better responses and it's easier for the full team to access the results. ### 6. Highly energetic and knowledgeable staff to assist in company's approach to Customer Experience. **Rating:** 3.5/5.0 stars **Reviewed by:** Karen L. | Senior Data Architect Consultant, Owner, Hospital & Health Care, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 28, 2019 **What do you like best about Qualtrics Customer Experience?** Documentation and assistance of staff. Very responsive to questions and issues when reaching our for help. **What do you dislike about Qualtrics Customer Experience?** Very little to dislike. Project timelines were discussed and all efforts by the Qualtrics team were very accommodating to help meet the deadline of the project. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** Providing customer feedback to the business regarding issues related to new patient assistance with beginning home dialysis. ### 7. Quality Feedback **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 05, 2019 **What do you like best about Qualtrics Customer Experience?** What I like best about the Qualtrics platform is that is provides a quality and actionable feedback for myself and my division to use to improve the guest experience. **What do you dislike about Qualtrics Customer Experience?** What I dislike about the Qualtrics platform is that I wish there were more analytics widgets to help provide complex and cross analysis. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** Since we are in the entertainment the feedback from our surveys help improve venue entry, food & beverage, security screening, merchandise and guest services. This helps cut down line waits and improve food and beverage choices to name a few. ### 8. Flexibility adds Value **Rating:** 5.0/5.0 stars **Reviewed by:** Sharif S. | Mr, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 17, 2019 **What do you like best about Qualtrics Customer Experience?** Multiple Media Platform functionality is important for our business. Remaining flexible means we can adjust strategy as and when required. **What do you dislike about Qualtrics Customer Experience?** On the rare occasion that downtime occurs it can be disruptive. **Recommendations to others considering Qualtrics Customer Experience:** It's a worthy investment. Its flexible approach to requirements makes it functional and efficient at interaction and user management. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** We tackle all social media and other media interactions on a single platform with very good transparency and very little interruptions. ### 9. Good service **Rating:** 4.5/5.0 stars **Reviewed by:** Daniel C. | Sr. Analyst, Analytics and Insights, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 29, 2019 **What do you like best about Qualtrics Customer Experience?** Our Qualtrics team is very responsive to our needs and does their best to accommodate us. **What do you dislike about Qualtrics Customer Experience?** I'd like for the data on the backend to be a bit more normalized. It can be hard to get desired results sometimes due to how the data is structured. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** Improving out CX, but specifically helping to improve our product design process! ### 10. Mixed feelings **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 27, 2019 **What do you like best about Qualtrics Customer Experience?** Sometimes it's very fast and you're connected with someone really knowledgeable! The chat feature is really convenient. **What do you dislike about Qualtrics Customer Experience?** That some of the products you need help with you're forced to call, or email which have longer resolution times. I wish our account had our own tech person to solve problems. **Recommendations to others considering Qualtrics Customer Experience:** It's good. It's leading the market right now, but sometimes it feels like a money grab. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** It's my entire job pretty much, using Qualtrics we have a consumer panel, site intercepts (to NPS our websites), run tons of surveys, are connecting it CRM, HubSpot and Tableau. ### 11. Powerful platform **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 27, 2019 **What do you like best about Qualtrics Customer Experience?** Powerful platform that will grow with the maturity of your CX program. Lots of features but you’ll need to rely on your Customer Success rep, Qualtrics Basecamp, and most of all their Support team to get started. **What do you dislike about Qualtrics Customer Experience?** User interface is not intuitive. The most used and simple features should be up front and all the less used bells and whistles grouped into advanced screens. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** We’re now able to put a feedback slider in place in-app on our platform instead of getting spam filtered out by email servers so we can reach more end users. ### 12. Great program **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 27, 2019 **What do you like best about Qualtrics Customer Experience?** Direct visibility to how stakeholders that my company serves feel about the organization and products **What do you dislike about Qualtrics Customer Experience?** None I can think of at the current time. **Recommendations to others considering Qualtrics Customer Experience:** Understand the power of this platform and tailor it to your needs as Qualtrics has flexible features and functionality. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** Voice of internal and external customer are key to knowing how the customer wants to do business with the organization. Based on that feedback, my organization is able to action in ways that the customer will find relevant, thereby increasing loyalty and all that has a direct impact to the bottomline ### 13. An excerpt to greatness **Rating:** 5.0/5.0 stars **Reviewed by:** Asma A. | Corporate social media executive, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** June 07, 2019 **What do you like best about Qualtrics Customer Experience?** Engagor's ability to track individual performance makes it easy to look at your net productivity in terms you can easily understand. **What do you dislike about Qualtrics Customer Experience?** Sticky filters drive me nuts! Basically, Engagor has this thing where if you open up a new tab it would automatically hold over any previous filter you had used earlier which can yield a small inconvenience by having to adjust your filter all the damn time. **Recommendations to others considering Qualtrics Customer Experience:** Just jump on the bandwagon. Engagor is pretty much the one solution on the market that puts its money where its mouth is. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** Customer service over social media. ### 14. Great Service & Product **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 03, 2019 **What do you like best about Qualtrics Customer Experience?** This user-friendly product allows you to quickly create surveys of any type to gather feedback and make data-informed decisions. Their customer service is always there to help answer any questions and improve your surveys. **What do you dislike about Qualtrics Customer Experience?** Qualtrics is always improving which means the user face changes often. This is both good (new features) and bad (learning where things moved/getting used to the new looks). **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** It makes it easy to collect data on variety of things - from workshops to annual data collection to feedback from families who have left our school. ### 15. Not really great for SMB **Rating:** 4.5/5.0 stars **Reviewed by:** Timothy A. | Business Owner, Information Technology and Services, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 03, 2019 **What do you like best about Qualtrics Customer Experience?** Once implemented having everything automated is awesome. **What do you dislike about Qualtrics Customer Experience?** Getting data from on-prem was needlessly difficult. Could benefit a lot from a tool like domo's workbench. **Recommendations to others considering Qualtrics Customer Experience:** Better SMB Deployment to access data from data sources **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** Improving our customer experience. We have been able to have a noticeable change in our customer satisfaction. ### 16. Clarabridge Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 16, 2019 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Qualtrics Customer Experience?** I like the customization available to cater the tool to your specific uses and needs. **What do you dislike about Qualtrics Customer Experience?** There are a number to glitch-y moments that slow down productivity and can be frustrating. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** We are able to house all of our 300+ account pages within the platform which is so great and effective. ### 17. Great to have survey, intercepts and dashboards in one place **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 29, 2019 **What do you like best about Qualtrics Customer Experience?** - the connection of survey, intercepts and dashboards in one tool is very useful - the filter options in the dashboards are intuitive and easy to use **What do you dislike about Qualtrics Customer Experience?** - hard to connect Qualtrics to other CX tools if you don't use the out of the box implementation - lack of technical feedback on support tickets - not very customizable, what you see is what you get **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** Qualtrics helps to identify user experience frustrations that can't be seen in quantitative data, which helps to optimize the user journey experience on the website ### 18. Awesome customer experience **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica D. | Executive Director of Communications, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 29, 2019 **What do you like best about Qualtrics Customer Experience?** Easy to understand and easy to work with. Make it "simple" for folks who don't specialize in this on a daily basis **What do you dislike about Qualtrics Customer Experience?** Nothing really to say that I didn't like about the experience. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** We are getting the bullying surveys set up for all of our schools (we have 26 building locations). ### 19. Complex Tool to Manage Social **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 16, 2019 **What do you like best about Qualtrics Customer Experience?** I like that you can collate all of your accounts into one and assign certain sentiments to different people. I like the tagging and the auto tagging. **What do you dislike about Qualtrics Customer Experience?** I feel like some of the features are not as intuitive as I wish they were. I had a really hard time connecting multiple Facebook accounts where I am an administrator. It could've been on Facebook's end but it took several months to resolve. **Recommendations to others considering Qualtrics Customer Experience:** I recommend it heartily! **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** Being able to pull metrics on sentiments - I would like to dig in deeper into those tools. I feel like I am just scratching the surface. ### 20. User Experience Researcher **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 27, 2019 **What do you like best about Qualtrics Customer Experience?** I love that Qualtrics Customer experience is readily available at the touch of your fingertips - most of the time you can get a Qualtrics rep on the phone to answer your questions or receive a follow-up email later in the day. **What do you dislike about Qualtrics Customer Experience?** Sometimes they do not have the bandwidth to answer questions in a timely manner. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** Qualtrics Customer Experience helps me solve custom problems and more technical issues. They show the way on how to best utilize some features that I otherwise would not know on my own. ### 21. Top notch engagement with Engagor **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 22, 2019 **What do you like best about Qualtrics Customer Experience?** My favorite bit about Engagor is how tidy it looks, and how it arranges your social fees in a way that is easy to read and tackle accordingly **What do you dislike about Qualtrics Customer Experience?** At times of intense traffic, things can slow down a bit, but their support usually takes care of everything promptly. **Recommendations to others considering Qualtrics Customer Experience:** I'd recommend Engagor to everyone who's looking to jump on the social media customer service bandwagon **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** One of the biggest problems we managed to solve with Engagor is the inefficiency of social customer service when conducted directly without an intermediary solution to make it all happen in a coordinated manner. ### 22. Great, quick customer service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Management Consulting | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 27, 2019 **What do you like best about Qualtrics Customer Experience?** Qualtrics is quick to respond, very thorough in answering questions, and always happy to hop on the phone and help! **What do you dislike about Qualtrics Customer Experience?** Nothing so far - the experience has been pleasant and platform intuitive. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** One particularly helpful problem Qualtrics solves is text analytics, with the text analyzer tool and translation capabilities. ### 23. Great When Abundance of Data is Available **Rating:** 3.5/5.0 stars **Reviewed by:** Chris H. | Sr. Consumer Insights Analyst, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 17, 2019 **What do you like best about Qualtrics Customer Experience?** Takes a very structured approach to unstructured data. **What do you dislike about Qualtrics Customer Experience?** Sometimes miscategorizes responses and can be difficult to understand the story behind the data (especially if limited data available); however, this is likely to happen with any text analysis algorithm. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** Pulling unstructured data from multiple sources into one for a high-level view of what the customer is saying about us and our products. ### 24. CX Social Review **Rating:** 4.0/5.0 stars **Reviewed by:** Jennifer Y. | Social Care Lead, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** March 19, 2019 **What do you like best about Qualtrics Customer Experience?** I like the ease in which we can use the platform and its ability to accommodate our 300 social pages. **What do you dislike about Qualtrics Customer Experience?** The platform can be glitch-y at times and this hinders our ability to help customers quickly and streamline the process. **Recommendations to others considering Qualtrics Customer Experience:** Take the time to set up your account to what works best for you. There are a lot of customization options. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** We are able to oversee a large number of pages that was difficult when using other platforms as most do not have the capability to handle over 300 pages. ### 25. UX designer **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 29, 2019 **What do you like best about Qualtrics Customer Experience?** great suite of products - I plan to leverage the customer CX application **What do you dislike about Qualtrics Customer Experience?** Some products seem complex more opportunities to learn more and workshops would be great. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** We are testing solutions to gather and distribute customer insights throughout the company. The reporting features are very beneficial ### 26. Good job **Rating:** 4.5/5.0 stars **Reviewed by:** Karla R. | Miss, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 29, 2019 **What do you like best about Qualtrics Customer Experience?** I like people who work there, they are very committed. **What do you dislike about Qualtrics Customer Experience?** The platform could be easier, I think it has a lot of options, and it isn't difficult once you have taken the training but if you don't have it, it isn't so intuitive. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** Getting clients feedback ### 27. The pinnacle of social media management **Rating:** 5.0/5.0 stars **Reviewed by:** Bayan S. | Corporate social media executive, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** June 07, 2019 **What do you like best about Qualtrics Customer Experience?** Engagor makes its money on the wide range functionality it provides in terms of controlling what you see, what you handle, and what you automate. Truly a marvel to behold. **What do you dislike about Qualtrics Customer Experience?** The thing I find most disheartening is the limitation on batch editing which is limited to only 500 mentions, which can sometimes make editing mentions in bulk slightly bothersome. **Recommendations to others considering Qualtrics Customer Experience:** If you're trying to realize customer fulfillment in a new innovative way, then Clarabridge should be your first dial. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** Providing wholesome customer service via social media channels ### 28. My Qualtrics experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 27, 2019 **What do you like best about Qualtrics Customer Experience?** The customer experience is superb. Reps are highly responsive, understand urgency, are friendly, and most importantly, knowledgeable. **What do you dislike about Qualtrics Customer Experience?** The distribution feature to specific users is too complicated and the emails look like spam, so I find myself avoiding it at all costs. I would much prefer to use the anonymous link just to avoid the complexity. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** I love creating surveys in this tool; it's actually fun! It's very easy to engage employees, and the contingent questions make the surveys feel customized and efficient. ### 29. Self servicable and scalable **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 27, 2019 **What do you like best about Qualtrics Customer Experience?** The tool allows us to quickly build and distribute surveys, without a time consuming consulting process. **What do you dislike about Qualtrics Customer Experience?** There is a learning period and human resource commitment to self serving. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** We are improving the lead time to deliver insights and presenting them in an accessible dashboard. ### 30. Well Developed Product **Rating:** 5.0/5.0 stars **Reviewed by:** Robert S. | Director of Enterprise Data Services, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 27, 2019 **What do you like best about Qualtrics Customer Experience?** Robust APIs with detailed, easy to follow documentation. **What do you dislike about Qualtrics Customer Experience?** Header in the response files could be more simple. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** Increasing take rate by having more control and options over survey presentation in our App. Keeping customers in app vs taking them out of the experience. ### 31. Challenging **Rating:** 3.5/5.0 stars **Reviewed by:** Isabel S. | Project Coordinator, Consumer Services, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 03, 2019 **What do you like best about Qualtrics Customer Experience?** little clicking, you can easily see what you want. **What do you dislike about Qualtrics Customer Experience?** no access to adjust what has been created all ready- no easy change **Recommendations to others considering Qualtrics Customer Experience:** additoan l train ing /couyrses/how to's once up and running... **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** filtering the survey- needed to call support ### 32. Acceptable Product **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 28, 2019 **What do you like best about Qualtrics Customer Experience?** I like the ease of creating and deploying surveys within the tool, the analytics on surveys and tracking information is also extremely useful. **What do you dislike about Qualtrics Customer Experience?** The setup and help that you receive from Qualtrics support on custom From domains, as well as the ability to select individual contacts from a contact list when setting up an email senders list for a survey **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** I have used it from the application management side, and not truly deploying live surveys on a regular basis ### 33. Qualtrics Intercept Surveys **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 27, 2019 **What do you like best about Qualtrics Customer Experience?** Flexibility of the platform & ease of implementation via GTM **What do you dislike about Qualtrics Customer Experience?** The platform is not intuitive to navigate, there is a significant learning curve. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** Capturing in experience feedback regarding ease of use & comprehension. We have not begun actively using the platform. ### 34. Qualtrics makes it simple **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 16, 2019 **What do you like best about Qualtrics Customer Experience?** Simplicity and ease of use. Makes research projects easier to understand for the non-researcher. **What do you dislike about Qualtrics Customer Experience?** Somethings are too basic. For a more advanced researchers simple things like stat testing in dashboards for example can not be done. There are work arounds but the basic functionality isn't there. **Recommendations to others considering Qualtrics Customer Experience:** Good software for the novice researcher. Some features are lacking for more advanced researchers. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** Customer retention, customer satisfaction and brand tracking ### 35. A must-have tool for making business decisions **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 27, 2019 **What do you like best about Qualtrics Customer Experience?** The platform allows us to easily design, execute, and analyze our customer feedback across all platforms/channels. **What do you dislike about Qualtrics Customer Experience?** It takes some level of knowledge to effectively survey our customers. Thankfully, we got guidance along the way that allowed us to quickly put the tool to use. **Recommendations to others considering Qualtrics Customer Experience:** Get the guidance from consultants or Qualtrics. It is money well spent as it will greatly increase the launch time. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** We are able to quickly identify and eliminate our customer pain points. ### 36. Strong Survey Platform With Growing Potential in Analytics **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 29, 2019 **What do you like best about Qualtrics Customer Experience?** I like the self-service aspect where my team controls everything we create and can make updates in real-time as we see fit. **What do you dislike about Qualtrics Customer Experience?** The text analytics capabilities are limited and some of the analytics/reporting could be expanded. **Recommendations to others considering Qualtrics Customer Experience:** Make sure you have resources and a dedicated team to manage your program. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** We're getting real-time feedback from customers on how to improve their experience and we're able to identify customers that we need to proactively reach out to. ### 37. We are programming surveys and connecting databases **Rating:** 4.0/5.0 stars **Reviewed by:** Roger E. | Quality Director - Business and government banking, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 27, 2019 **What do you like best about Qualtrics Customer Experience?** - Quick changes to surveys - surveys and results in real time **What do you dislike about Qualtrics Customer Experience?** - I have to design the look and feel of the surveys **Recommendations to others considering Qualtrics Customer Experience:** it is possible to send surveys in apps **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** I have not reached that point ### 38. Qualtrics for dummies **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** November 17, 2019 **What do you like best about Qualtrics Customer Experience?** I like that you can create survey questions from scratch **What do you dislike about Qualtrics Customer Experience?** the exam was nearly impossible to pass - nothing from the guide was on the exam **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** I used it to create dashboards for clients ### 39. Great tool and support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 27, 2019 **What do you like best about Qualtrics Customer Experience?** We get great support and advice on possible solutions for our business problems **What do you dislike about Qualtrics Customer Experience?** nothing I can think of at this moment, most of our problems have been solved. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** adoption of accessing data for business decisions ### 40. Powerful Survey tool but integration is difficult **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 28, 2019 **What do you like best about Qualtrics Customer Experience?** The multiple survey questions, the theme branding we can add, the reporting tool and the multiple use cases we can use the surveys with. **What do you dislike about Qualtrics Customer Experience?** The salesforce integration has been difficult, we can't have this integrated to our CRM so the data lives in Qualtrics only and doesn't allow to link the reporting to our data. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** We use it to gather customer and employee feedback and to better adapt our solutions and events. ### 41. Professional Support with API **Rating:** 3.5/5.0 stars **Reviewed by:** Anton v. | President, Information Technology and Services, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 04, 2019 **What do you like best about Qualtrics Customer Experience?** Agents are knowledgeable and engaged to provide support in helping with API integration. **What do you dislike about Qualtrics Customer Experience?** It took a bit long for the request to be answered. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** Integrating CRM systems with the Qualtrics API. ### 42. Qualtrics is leading the way for closing the loop **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 27, 2019 **What do you like best about Qualtrics Customer Experience?** Simple for our users to interface with. Many features to really customize for the user and maximize their positive experience with handling the data from our customers. **What do you dislike about Qualtrics Customer Experience?** Issues with syncing between vendors. A better training guide for syncing to 3rd party vendors would be greatly useful. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** Being able to gather feedback and data in real time and give our users direct and instant access. Combines all the data into one streamlined interface. ### 43. Great text analytics **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Environmental Services | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 22, 2019 **What do you like best about Qualtrics Customer Experience?** Sophisticated and mature product. Clarabridge has been at this for a long time. And..they have continued to evolve the product with valuable new features **What do you dislike about Qualtrics Customer Experience?** Requires tons of tuning. Don't expect this to work for you out of the box. Beyond integration, expect to tune the lexicon and natural language processing rules specifically for your business **Recommendations to others considering Qualtrics Customer Experience:** Be careful to understand how much integration and lexicon tuning will be needed. Start with a small sample set of data and see what Clarabridge can uncover **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** We track and map the sentiment and positive and negative conversation volume from customer. There are powerful, easy to use dashboard building tools to quickly and clearly see how customers feel about your company, products and services ### 44. Business Intelligence Analyst **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 27, 2019 **What do you like best about Qualtrics Customer Experience?** The survey design flows easily and the actual survey has a good look about it. It does not look boxy or choppy. **What do you dislike about Qualtrics Customer Experience?** The dashboard build leaves a lot to desire. Hard to manipulate and there's no "security" when building. When you make a mistake, it autosaves that and there's no way to fix it. Very dangerous. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** We are getting client feedback. It's easy and all in one place which is nice. ### 45. Qualtrics has been an exceptional tool in our primary market research. **Rating:** 4.5/5.0 stars **Reviewed by:** Luke B. | Management Consultant, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 28, 2019 **What do you like best about Qualtrics Customer Experience?** I loved the customization of the tool and the ability to duplicate surveys. **What do you dislike about Qualtrics Customer Experience?** The API connection process was confusing **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** Industry surveys to understand Attitudes and behaviors and drivers of business within the industry. ### 46. Great Product. Implementation and support could do better. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 28, 2019 **What do you like best about Qualtrics Customer Experience?** Great Product with very good analytics and UI **What do you dislike about Qualtrics Customer Experience?** Implementation and support could do better. **Recommendations to others considering Qualtrics Customer Experience:** Plan to have a support team manage the implementation **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** Employee feedback. We are gathering amazing insights with great analytics. ### 47. Qualtrics CX Expert **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** November 15, 2019 **What do you like best about Qualtrics Customer Experience?** I like that it allows me to create dashboards quickly and easily **What do you dislike about Qualtrics Customer Experience?** I dislike that the exam was nearly impossible to pass - took 8 tries **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** Creating dashboards for nonprofits ### 48. Qualtrics **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 27, 2019 **What do you like best about Qualtrics Customer Experience?** Qualtrics is easy to use and provides really nice, detailed reports. I was able to complete a survey for our back to school night quickly and everyone was impressed. **What do you dislike about Qualtrics Customer Experience?** I think it would be great if the company had an all-inclusive package. This would be convenient and we wouldn't have to worry about adding on services. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** We are using the tool to get feedback from employees and the community. ### 49. Qualtrics CX **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Machinery | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** October 29, 2019 **What do you like best about Qualtrics Customer Experience?** The ability to design survey/dashboard/analytics for insights **What do you dislike about Qualtrics Customer Experience?** The difficulty to create something more complex **Recommendations to others considering Qualtrics Customer Experience:** Dedicate an implementation team and a dedicated platform resource for ongoing management of platform **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** To leverage CX experiences to grow market and wallet share ### 50. Amazing high tech which makes my workload easier to manage **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 29, 2019 **What do you like best about Qualtrics Customer Experience?** All the information entered is automatically driven to charts and easy access data. **What do you dislike about Qualtrics Customer Experience?** Want to learn more and more quickly, but takes time to learn and practice. Need additional training to improve quality work **Recommendations to others considering Qualtrics Customer Experience:** I would definitely recommend! Great experience and makes my work easier to manage. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** The data and information is kept and no need to save any paperwork. Parents have access to data for easy access ## Qualtrics Customer Experience Discussions - [What is a customer experience platform?](https://www.g2.com/discussions/what-is-a-customer-experience-platform) - 1 comment, 1 upvote - [What is the best way to learn Java scripts and build custom dashboards?](https://www.g2.com/discussions/52114-what-is-the-best-way-to-learn-java-scripts-and-build-custom-dashboards) - 1 comment, 1 upvote - [How do other school districts use the platform? We are always looking for ways to improve our use.](https://www.g2.com/discussions/15011-how-do-other-school-districts-use-the-platform-we-are-always-looking-for-ways-to-improve-our-use) - 3 comments, 1 upvote - [What does qualtrics software do?](https://www.g2.com/discussions/what-does-qualtrics-software-do) - 1 comment - [Is qualtrics a CRM?](https://www.g2.com/discussions/is-qualtrics-a-crm) - 1 comment - [View Qualtrics Customer Experience pricing details and edition comparison](https://www.g2.com/products/qualtrics-customer-experience/reviews?page=9§ion=pricing&secure%5Bexpires_at%5D=2026-09-29+02%3A17%3A42+-0500&secure%5Bsession_id%5D=6cd5397a-e302-4efd-bf77-0f5577ce97ab&secure%5Btoken%5D=b0162833452d2b52295ded4e48f7c637645d0d6a8a18a7de30abeff7ea979ad5&format=llm_user) ## Qualtrics Customer Experience Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Additional Functionality** - Customer Segmentation - Conversion Tracking - Post Scheduling - Automated Scheduling - Content Management - Campaign Planning - Content Library - Multi-Channel Management - Campaign Management - Trend Analysis - Drag & Drop - Activity Dashboard - Customizable Reports - Multi-Channel Marketing - Social Promotion - Data Import/Export - Contact Management - Social Media Monitoring - A/B Testing - Generative AI - Customizable Branding - Email Marketing - Automated Publishing - Image Library - AI Copilot - Tagging - Campaign Analytics - Reporting/Analytics - Keyword Filtering - Customizable Templates - Real-Time Data - Workflow Management - Calendar Management - Data Visualization - Multi-Campaign - Social Media Integration - Multi-Account Management - Commenting/Notes - Engagement Tracking - Third-Party Integrations - Performance Metrics - Click Tracking **Social Analytics** - Competitor Analysis - Follower Analysis - Post Performance - Paid Campaign Tracking - Attribution - Hashtag Analytics - Sentiment Analysis - Lead Attribution - Real-Time Analytics - Visual Analytics - Reporting/Analytics - Campaign Analytics - Keyword Tracking - Influencer Tracking - Activity Tracking - Engagement Tracking - Trend Analysis **Quality Assurance** - Evaluation - Calibration - Reports **Analytics** - Net Promoter Score (NPS) - Customer Satisfaction (CSAT) Score - Customer Effort Score (CES) - Gamification **Feedback Management** - Tagging - Segmentation - Custom Reports and Dashboards **Monitoring & Listening** - Social Measurement - Influencer Identification - Brand Monitoring - Keyword Tracking - Trend Analysis - Competitor Analysis - Social Media Monitoring - Competitor Monitoring - Hashtag Tracking - Engagement Tracking - Activity Tracking - Influencer Tracking - Impact Measurement **Platform** - Health Score - Customer Profiles - Notifications - NPS of Customers **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - SAP Store** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Genesys AppFoundry Marketplace** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Social Media Listening Tools** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - AI/Machine Learning - Third-Party Integration - Social Media Integration **Reports & Dashboards** - Report Customizability - Report Exporting - Scalability - White Label - Customizable Reports **Process** - Mentions - Tickets - Macros **Engagement** - Feedback - Dashboards - Training - Activity Dashboard **Customization** - Stakeholder Management - Multilanguage Support - Multiple Branding Support - Vertical-specific Solutions - Customizable Branding - Knowledge Management - Workflow Management - Email Management - Feedback Management - Survey/Poll Management - Negative Feedback Management **Feedback Analysis** - Thematic Analysis - Sentiment Analysis - NPS/CSAT Scoring **Data Management & Analysis** - Sentiment Analysis - Social Reporting - Alerts and Notifications - Advanced Data Filtering **Predictions** - Service Quality Assurance - Predictive Analytics - Artificial Intelligence - Sentiment - Retention - Behavior Analytics - Usage Tracking/Analytics **Additional Functionality** - Negative Feedback Management - Dashboard - Audience Analytics - Multi-Account Management - API - Collaboration Tools - AI Copilot - Data Import/Export - Data Visualization - Audience Engagement - Content Publishing Options - Content Discovery - Generative AI - Performance Metrics - Natural Language Processing - Optical Character Recognition - Campaign Analytics - Multi-Language - Multi-Channel Data Collection - Reporting/Analytics - Audience Targeting - Commenting/Notes - Approval Process Control - Content Library - Reporting & Statistics - Social Promotion - Real-Time Analytics - Customer Engagement - Automated Publishing - Benchmarking - Boolean Search - Tagging - Visual Analytics - Access Controls/Permissions - Reputation Management - Social Listening - Social Advertising - Customizable Reports - Campaign Management - Content Management - Workflow Management **Channels** - Email - Social - Text **Performance** - Third-Party Integrations - Compliance **Feedback Sources** - Online Reviews - Surveys - Social Media - Customer Service Channels **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Agentic AI - Social Media Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - Social Media Integration - Third-Party Integrations **Additional Functionality** - Generative AI - Benchmarking - Content Library - Charting - Dashboard - Multi-Channel Management - Dashboard Creation - AI Copilot - Automated Scheduling - Multi-Channel Data Collection - Activity Dashboard - Performance Metrics - Calendar Management - Commenting/Notes - Social Media Monitoring - Workflow Management - Post Scheduling - @mentions - Multi-Channel Marketing - Tagging - Data Import/Export - Data Visualization - Monitoring - Access Controls/Permissions - Competitor Monitoring - Search/Filter - Customizable Branding - Real-Time Data - Real-Time Monitoring - Social Promotion - Social Advertising - Content Management - Reporting & Statistics - Real-Time Reporting - Campaign Scheduling - Social Performance Management - Campaign Management - API **Additional Functionality** - Loyalty Program - AI Copilot - Campaign Personalization - Personalization - Email Campaign Management - A/B Testing - Knowledge Base Management - Renewal Management - Performance Metrics - Workflow Management - Behavioral Targeting - Customer Engagement - Sentiment Analysis - Engagement Tracking - Task Management - Feedback Management - Behavior Tracking - Retention Tracking - Support Ticket Management - User Onboarding - Lifecycle Management - Customer Surveys - Campaign Management - Real-time Alerts - Customer Journey Mapping - Cancellation Management - Third-Party Integrations - Review Monitoring - Customer Data Management - Referral Tracking - Customer Communication - Churn Management - Marketing Automation - Referral Management - Customer Segmentation - Messaging - Workflow Automation **Insight** - Surveys - Reporting - Visitor Activity **Generative AI** - AI Text Generation - AI Text Summarization - Call Routing - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Experience Management** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Social Media Integration - Multi-Language **Additional Functionality** - Customer Journey Mapping - Employee Coaching Tools - Queue Management - Sentiment Analysis - Call Monitoring - Quality Management - Customer Surveys - Agent Interface - Knowledge Base Management - Collaboration Tools - Leaderboards - Employee Reward Programs - Workforce Management - Reporting/Analytics - Customer Experience Management - Predictive Dialer - Video Conferencing - Multi-Channel Communication - KPI Monitoring - AI Copilot - Feedback Management - IVR - Contact Management - Multiple Scoring Models - Real-Time Updates - Interaction Tracking - Call Recording - AI/Machine Learning - Screen Recording - Workflow Automation **Additional Functionality** - Real-Time Reporting - Drag & Drop - Surveys & Feedback - Dashboard - NPS Survey Structure - Customizable Forms - Visual Analytics - Data Visualization - Customer Segmentation - Tagging - Customer Journey Mapping - Text Analysis - Customizable Reports - Real-Time Notifications - Alerts/Notifications - Access Controls/Permissions - CRM - Multi-Channel Data Collection - Multi-Channel Communication - Customizable Fields - Real-Time Analytics - Predictive Analytics - Collaboration Tools - Sentiment Analysis - Trend Analysis - API - AI Copilot - Engagement Tracking - Customizable Templates - Reporting/Analytics ## Top Qualtrics Customer Experience Alternatives - [Reputation](https://www.g2.com/products/reputation/reviews) - 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