Qualtrics Customer Experience Reviews & Product Details

What I like best about the Qualtrics Customer Experience is its Dashboard which is very easy it use. It can collect data from raw data which can be collected through emails, surveys, SMS, websites, apps and other social media platforms using NLP (Natural Language Processing) in real time. It can easily be integrated with tools like supports tools, CRMs. Customer support is good. Implementation is easy. Review collected by and hosted on G2.com.

What I dislike about Qualtrics Customer Experience is its cost which be very costly for some people. Due to its complexity it requires deep and curve learning for using it. Review collected by and hosted on G2.com.

The platform makes it easy to capture customer feedback from multiple channels in one place.

The dashboards and reporting tools provide clear, actionable insights for decision-making. Review collected by and hosted on G2.com.

The platform can feel overwhelming at first due to the wide range of features.

The learning curve is steep—new users often need training to get the most out of it. Review collected by and hosted on G2.com.

it is evident that a ton of user interface expertise has gone into building this platform. It has so many capabilities, wide and deep. The other thing that sets Qualtrics apart from all of its competitors is the comprehensive and detailed Qualtrics support pages. The support pages are kept up to date. One can get so much done in this platform so quickly.

Dashboards are incredible in that you can slice and dice data in a myriad of ways. The charts and widgets are appealing for general use.

I use this platform every day to deliver needed data to my internal customers. Review collected by and hosted on G2.com.

There are some limitations to what the Dashboards can look like, and I often find myself putting them outside of Qualtrics to get the look and feel that my executives are looking for.

But they do give you all the data that you need. Also there is a solution for calculating Response Rate but it isn't incredibly straight forward. Review collected by and hosted on G2.com.

This is a quick and DYI platform where we can create surveys and anlyse data in real time Review collected by and hosted on G2.com.

This is not good for customized surveys like multiple pathing, quotas etc. In that case this become a time consuming task Review collected by and hosted on G2.com.

The survey platform is dynamic and intuitive, but still functional for even a novice to use. I love the creative flexibility dashboard customisation offers. I use it every day to keep track of multiple customer experience programs across the business. I love that we can integrate it with software like Q and our CRM systems. Our licence makes implementing it into our organisation seamless.

I love this platform and I'd recommend it to anyone in the Business Intelligence, Insights or Market Research space. Review collected by and hosted on G2.com.

While Qualtrics does have a bit of learning curve some areas (Dashboard Mapping, Directories, Workflows, and Automations), the Customer Success Hub and the Customer Service team are absolutely golden. I've never been lost for long. They're easy to contact, very knowledgeable, and full of ideas. Review collected by and hosted on G2.com.

All the systems capabilities. People often think of Qualtrics as a survey tool, but it offers many possibilities to the organization to build a full program around Customer Experience. From technical integrations to features, Qualtrics offers the full experience in house Review collected by and hosted on G2.com.

Price is not competitive unless you really use all the features in the right way, which may be a challenge for some organizations, as it's designed to be a multi-departmental tool. Additionally, everything is designed or built to use Qualtrics as the core tool, but it's not that flexible if you want to use it as a "proxy" (workflows, API limitations...) Review collected by and hosted on G2.com.

I personally felt using the Qualtrics platform is hassle free and easy to learn by exploring the features of it. I have mostly used the platform to develop the dynamic surveys by using the multiple question types the multiple question types provided in this tool will help the analyst to ask the various kind of questions to the customer to get the absolute experience of the product. The other notable features of the platform includs the powerful dashboard building capabilities with the various widget styles to suite the business needs to understand the customer experience on the products and also consists of features such as textIQ for measuring the sentimental analysis score on the customer review , statsiQ to get the statistical measures on the survey results. Qualtrics platform offers wide integration capabilities with the various SAP and non-SAP systems , different communication channels for the survey distribution. The Analytics and reporting capabilities of the system is helpful for the research analyst to understand the flaws of the product , and to plan for the implementing the better functionalities for the product. Review collected by and hosted on G2.com.

I personally felt some customisations can be implemented in the stand-alone workflow spaces, typically when running the ETL workflow in the scenario of the automation workflow calls, needs to ensure when the workflow should be triggered only if there is no workflow is running by the time of the other workflow is triggered. Review collected by and hosted on G2.com.

I like the fact they have a various amount of different surveys to let people have there chance at being heard . Review collected by and hosted on G2.com.

I dislike how they begin to respect the questions in the survey or they beogk g to screen people out. It's easier to read the customer support isn't really detailed about what the issue may be Review collected by and hosted on G2.com.

The visualizations are clean, engaging and there are a lot of chart type to pick from Review collected by and hosted on G2.com.

When you have too many widgets in the same page the performance of the platform is very affected Review collected by and hosted on G2.com.

None. I was sold on the promise that the system could handle our data set, then left with no support. When the survey was published it immediately crashed. Then customer service helped to implement the loop feature but they told me wrong how to do it. And that system crashed. Then I did it on my own and it worked. Review collected by and hosted on G2.com.

Lack of ability to analyze data. Once I got the survey to work and collected data I was completely unable to use your system to analyze it. Instead of helping to find a solution I was told to not use so many questions next time. In order to even extract the data I had to hire a graduate student at the University of Minnesota, and using the super computer she extracted the data. From there she cleaned it and was able to easily analyze it. It's ridiculous that a multi billion dollar company could not do this. Unfortunately, this cost us an additional $5,000. That means we paid $5,000 for your relatively useless service and an additional $5,000 for a student to fix it. I firmly believe aualtrics should provide a refund of at least $3500. I have tried contacting the company but I continue to be ghosted. Review collected by and hosted on G2.com.