Qualtrics Customer Experience Reviews & Product Details

Qualtrics is a powerful platform for collecting and analyzing customer feedback at scale. It offers robust survey design, advanced analytics, and strong reporting capabilities that help turn feedback into actionable insights. The platform is highly flexible and supports complex use cases for our company. While the interface can feel complex initially, it becomes very effective once users are familiar with its features. Overall, Qualtrics is an excellent solution for organizations focused on data-driven experience management.

Its quite easy to use and even non-experts are able to build new surveys and pages easily in Qualtrics. They also have a great customer support who quickly helps us find solutions to our problems if we are stuck with any use case. Review collected by and hosted on G2.com.

It can be an expensive tool. For using its advanced features some training might be needed and specially to integrate it with other tools in your organization. Review collected by and hosted on G2.com.

Qualtrics allows my business to gain key insights into the whole Customer experience from start to finish. in this way we can improve on customer satisfaction and retention. The data gained from Qualtrics helps us to make improvements to our customer service procedures. Review collected by and hosted on G2.com.

The only thing I find frustrating with Qualtrics is that sometimes the downloaded raw data excel files is not in the right structure to find what i am looking for. It takes alot of data scrubbing to get what I need. Review collected by and hosted on G2.com.

The biggest strength of Qualtrics Customer Experience is how well it combines structured survey data with unstructured customer feedback at scale. The text analytics capabilities, especially Text iQ, make it possible to turn open-ended responses into meaningful insights rather than just anecdotal quotes.

I also like the flexibility of the platform. It supports complex survey designs, multiple data sources, and customizable dashboards that can be tailored to different stakeholders. Once set up properly, it becomes a strong system for ongoing Voice of Customer programs and trend tracking over time, not just one-off surveys. Review collected by and hosted on G2.com.

The main challenge with Qualtrics Customer Experience is the learning curve. While the platform is very powerful, it takes time and experience to use advanced features like Text iQ, Stats iQ, and complex dashboards effectively. Without clear governance or best practices, it is easy to create noisy or inconsistent results.

The interface can also feel overwhelming for new users, with multiple tools and configuration options that are not always intuitive. In addition, performance can slow down when working with very large datasets or highly customized dashboards. Review collected by and hosted on G2.com.

This tool is extremely useful for creating and distributing surveys, as well as for managing templates whenever necessary. It also makes analyzing survey reports much easier. Review collected by and hosted on G2.com.

We didn't receive much beyond the support we specifically requested. Review collected by and hosted on G2.com.

An extremely powerful survey and feedback engine with flexible question logic and branching. It also offers multi-language support, along with native integrations and a robust API and webhooks for building custom pipelines. I also appreciate the fine-grained, role-based access controls. Review collected by and hosted on G2.com.

It has a powerful but fairly complex UI that can feel overwhelming at first, and it may be overkill for some simpler use cases. Review collected by and hosted on G2.com.

What I like best about the Qualtrics Customer Experience is its Dashboard which is very easy it use. It can collect data from raw data which can be collected through emails, surveys, SMS, websites, apps and other social media platforms using NLP (Natural Language Processing) in real time. It can easily be integrated with tools like supports tools, CRMs. Customer support is good. Implementation is easy. Review collected by and hosted on G2.com.

What I dislike about Qualtrics Customer Experience is its cost which be very costly for some people. Due to its complexity it requires deep and curve learning for using it. Review collected by and hosted on G2.com.

The platform makes it easy to capture customer feedback from multiple channels in one place.

The dashboards and reporting tools provide clear, actionable insights for decision-making. Review collected by and hosted on G2.com.

The platform can feel overwhelming at first due to the wide range of features.

The learning curve is steep—new users often need training to get the most out of it. Review collected by and hosted on G2.com.

it is evident that a ton of user interface expertise has gone into building this platform. It has so many capabilities, wide and deep. The other thing that sets Qualtrics apart from all of its competitors is the comprehensive and detailed Qualtrics support pages. The support pages are kept up to date. One can get so much done in this platform so quickly.

Dashboards are incredible in that you can slice and dice data in a myriad of ways. The charts and widgets are appealing for general use.

I use this platform every day to deliver needed data to my internal customers. Review collected by and hosted on G2.com.

There are some limitations to what the Dashboards can look like, and I often find myself putting them outside of Qualtrics to get the look and feel that my executives are looking for.

But they do give you all the data that you need. Also there is a solution for calculating Response Rate but it isn't incredibly straight forward. Review collected by and hosted on G2.com.

This is a quick and DYI platform where we can create surveys and anlyse data in real time Review collected by and hosted on G2.com.

This is not good for customized surveys like multiple pathing, quotas etc. In that case this become a time consuming task Review collected by and hosted on G2.com.

The survey platform is dynamic and intuitive, but still functional for even a novice to use. I love the creative flexibility dashboard customisation offers. I use it every day to keep track of multiple customer experience programs across the business. I love that we can integrate it with software like Q and our CRM systems. Our licence makes implementing it into our organisation seamless.

I love this platform and I'd recommend it to anyone in the Business Intelligence, Insights or Market Research space. Review collected by and hosted on G2.com.

While Qualtrics does have a bit of learning curve some areas (Dashboard Mapping, Directories, Workflows, and Automations), the Customer Success Hub and the Customer Service team are absolutely golden. I've never been lost for long. They're easy to contact, very knowledgeable, and full of ideas. Review collected by and hosted on G2.com.