--- title: Qualtrics Customer Experience Reviews meta_title: 'Qualtrics Customer Experience Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 751 reviews by the users' company size, role or industry to find out how Qualtrics Customer Experience works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 751 scale: '5' date_modified: '2026-06-30' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Qualtrics Customer Experience Reviews **Vendor:** Qualtrics **Category:** [Experience Management Software](https://www.g2.com/categories/experience-management) **Average Rating:** 4.3/5.0 **Total Reviews:** 751 ## About Qualtrics Customer Experience Qualtrics XM for Customer Experience is the customer experience product used by the world's most iconic brands to immediately surface customer friction and guide frontline teams in the moment to better serve clients. Drive company-wide improvement—across processes, products, and digital properties—to increase customer lifetime value. Frontline Care (TM) uses omnichannel analytics and AI-powered automation to deliver powerful, personalized recommendations for every customer straight to your frontline customer care teams so you can increase usage, drive upsell, and reduce churn. Leverage our Frontline Digital (™) Product to analyze customer journeys so you can step in at the right time to remove friction or redirect users to a better experience. Understand digital customer behavior through session replays and frustration detection like rage clicks and mouse thrashing. Use Frontline Locations (™) to compile online reviews within the same platform so you can connect the dots between channels and get a bird’s eye view across the end-to-end customer experience. Bring together feedback from your customers with the voice of your frontline employees and make sense of it all in seconds with our AI-powered platform. Qualtrics is used by teams, departments, and entire organizations to manage the four core experiences of business—customer, product, employee, and brand—on one platform. Over 13,500 enterprises worldwide, including more than 85 percent of the Fortune 500, rely on Qualtrics to consistently build products that people love, create more loyal customers, develop a phenomenal employee-centric culture, and build iconic brands. ## Qualtrics Customer Experience Pros & Cons **What users like:** - Users commend the **ease of use** of Qualtrics, making it accessible for even novices in customer experience management. (18 reviews) - Users value the **strong analytics and reporting capabilities** of Qualtrics, enabling effective insights into customer experiences. (14 reviews) - Users find Qualtrics Customer Experience **extremely helpful** for gaining insights and improving customer satisfaction and retention. (13 reviews) - Users value the **feedback management capabilities** of Qualtrics Customer Experience for enhancing customer understanding and decision-making. (9 reviews) - Users value the **deep insights generation** of Qualtrics, enabling enhanced customer satisfaction and informed decision-making. (9 reviews) - Users benefit from the **robust reporting capabilities** of Qualtrics, enabling effective analysis of customer experience data. (9 reviews) - Customer Feedback (7 reviews) - Customer Insights (7 reviews) - Users value the **exceptional customer support** of Qualtrics, citing proactive communication and timely follow-ups on issues. (7 reviews) - Users appreciate the **powerful dashboard building capabilities** of Qualtrics, enhancing their understanding of customer experience. (7 reviews) **What users dislike:** - Users find the **complexity** of Qualtrics challenging, especially when seeking basic survey functionalities and quick setup. (7 reviews) - Users find the **custom setup and Text iQ functionality lacking** , as they seek better performance in various languages. (7 reviews) - Users find **limited customization** options in Qualtrics, which can complicate their experience and hinder effectiveness. (7 reviews) - Users find the **complexity of the interface** challenging, especially for newcomers trying to set up workflows. (7 reviews) - Users find the pricing for Qualtrics Customer Experience to be **expensive** , especially for smaller teams and organizations. (6 reviews) - Users are frustrated by the **limitations in customization and data analysis** , making it a time-consuming and costly task. (6 reviews) - Steep Learning Curve (6 reviews) - Users report **inaccurate data analysis** in Qualtrics, making it difficult to derive meaningful insights from surveys. (5 reviews) - Learning Curve (5 reviews) - Complex Customization (4 reviews) ## Qualtrics Customer Experience Reviews ### 1. Improve Your Experience with Your Customers with Qualtrics Customer Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Owen J. | Software Engineer, Utilities, Mid-Market (51-1000 emp.) **Reviewed Date:** August 24, 2023 **What do you like best about Qualtrics Customer Experience?** Qualtrics Customer Experience is a great tool that boosts our relationship with our customers. I like how Qualtrics Customer Experience personalizes our relationships with our clients. Qualtrics Customer Experience is a friendly tool. **What do you dislike about Qualtrics Customer Experience?** The reliability of Qualtrics Customer Experience makes it a sensational software. Qualtrics Customer Experience works so well. I do not see any flaws when using Qualtrics Customer Experience. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** We are able to personalize our relationships with our customers. It has been a resourceful software. I enjoy the incredible features of Qualtrics Customer Experience. ### 2. Powerful survey tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** May 22, 2023 **What do you like best about Qualtrics Customer Experience?** Qualrics offers so many options and powerful iterations of question styles, layouts, sharing and collection tools. The ability to customize emails and survey questions based on previously entered data or question text is extremely useful for us. **What do you dislike about Qualtrics Customer Experience?** Some funtionality is not intuitive and takes a lot of experience to master. For example: workflows. It takes a lot of testing and re-writing to create the results we look for. The online tutorials/guides are not overly detailed and usually include a link to yet more less-than-helpful "instructions." It would be better if online "help" was more user friendly and obvious. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** User interface issues, design issues, sharing/collaboration questions. I have been able to find answers to basic questions but have struggled to word my questions appropriately to find more detailed help for higher-level problems. ### 3. Very good. Very easy to use as other "free" softwares, but better functionality. **Rating:** 4.5/5.0 stars **Reviewed by:** AJ L. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 02, 2023 **What do you like best about Qualtrics Customer Experience?** I like being able to develop a survey for both PC and mobile at the same time and seeing - in real-time - the presentation. **What do you dislike about Qualtrics Customer Experience?** Once the ball gets rolling it is easy to generate, but there are many features that are not intuitively displayed "out of the box." **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** Post customer escalation, Qualtirs is helping us measure and quantify how the engagement was handled, to what level of satisfaction the customer was treated, and also using the survey to solicit for reviews and public use of information. ### 4. Creates a high level of customer satisfaction and builds a long-term relationship **Rating:** 5.0/5.0 stars **Reviewed by:** Valentim B. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 19, 2023 **What do you like best about Qualtrics Customer Experience?** I like that Qualtrics Customer dashboards provide real-time customer information to every responsible person in the organization. **What do you dislike about Qualtrics Customer Experience?** I don't dislike anything about this platform, in all my time of use, I have never seen any type of problem. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** It helps us maintain a strengthened and improved reputation as a customer-oriented and service-oriented company. ### 5. Creating Amazing Business Customer Relationship/Connection With **Rating:** 4.5/5.0 stars **Reviewed by:** nyaga h. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 27, 2023 **What do you like best about Qualtrics Customer Experience?** With Qualtrics Customer Experience in place, we have been able to build a good relationship with our customers by make it easier for them to interact with our business while highlighting their painpoints As they share their experiences, we are able to improve on what they site and this ensures a good experience and show our business cares **What do you dislike about Qualtrics Customer Experience?** It comes with deep features and require some level of training to understand it **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** It has served as well especially the feedback analytics that helps us understand our customer experience and improve where need be ### 6. Best tool to design surveys **Rating:** 5.0/5.0 stars **Reviewed by:** ARCHANA S. | Senior Programmer, Enterprise (> 1000 emp.) **Reviewed Date:** October 26, 2023 **What do you like best about Qualtrics Customer Experience?** Best way to design surveys, there are multiple things we can do with the tool like dashboard, ticketing, workflows etc. **What do you dislike about Qualtrics Customer Experience?** Navigation in between pages moving questions up and down **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** Providing data insights ### 7. CX Qualtrics - Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2023 **What do you like best about Qualtrics Customer Experience?** Building Surveys has been effortless using Qualtrics as it is User-friendly, and the tool has helped us collect and analyze data which has helped us achieve customer satisfaction. Also, QualtricsCX has outstanding Workflows Tasks such as Ticketing, Update Directory, Email etc. They have been instrumental in our day-to-day uses. The SCX Dashboard functionality is also one of a kind, where responses are represented in a multitude of widgets in Real-Time. These dashboards are not just limited to reactions but can also be created for Action Planning and Tickets. Qualtrics also has Text iQ and Stats iQ feature, which are AI-based features for Sentiment analysis and Quantitative analysis, respectively. **What do you dislike about Qualtrics Customer Experience?** The Text iQ functionality could be improved as it sometimes doesn't perform accurately, if set in languages other than English. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** Surveys and Dashboards have helped us gauge meaningful Customer insights. Also, analyzing the data has been extremely simple with the help of such User-friendly Dashboards. Also, the ticketing workflows have helped us create a ticket each time we receive negative sentiments. As a result, we could figure out where we were lacking and change customers' sentiments. I can say that by using the Qualtrics Customer Experience license, we were able to understand customers' problems and tackle those with ease. ### 8. Qualtrics Customer Experience is versatile and easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Heather S. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2023 **What do you like best about Qualtrics Customer Experience?** I can open an existing project and make just a couple updates or changes to get responses from my target audience. **What do you dislike about Qualtrics Customer Experience?** It would be nice if the questions would update their numerical order when you delete a question. Instead, the numbers seem out of order and I spend time changing them. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** I need to do a lot of scheduling and Qualtrics allows my audience to make different selections and even give short answers so I can effectively set up a schedule ### 9. Comprehensive and robust CX software **Rating:** 4.5/5.0 stars **Reviewed by:** Megan B. | Operations Manager, Enterprise (> 1000 emp.) **Reviewed Date:** March 31, 2023 **What do you like best about Qualtrics Customer Experience?** Qualtrics staff does an excellent job of connecting with new clients and ensuring they are set up for success when they launch the Qualtrics software at their companies. **What do you dislike about Qualtrics Customer Experience?** The software can be a bit tricky if you've never used anything like it previously. However, Qualtrics does have several demo videos that they make accessible that demonstrate how to use the functionalities within Qualtrics. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** Qualtrics is giving us a tool for omnichannel monitoring, which we have never had at our company. Having software that analyzes survey, text, call, and social media data is crucial for any company, but especially a bank in the current economic climate. ### 10. Customer XM review **Rating:** 5.0/5.0 stars **Reviewed by:** Kuhu M. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 09, 2023 **What do you like best about Qualtrics Customer Experience?** The text iq feature of Qualtrics is something that I like the most. Apart from that, the dashboard builder, where we can make widgets and analyze the data, is something that is really good. **What do you dislike about Qualtrics Customer Experience?** The cost for a customer experience license is little too high. And sometimes, it is difficult to get all the features just in one license. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** The ticketing feature of Qualtrics lets users create tickets based on previous events.it is a way to assign ownership of a task to an individual or role so we can take quick action. This feature helping clients to take action on a particular event or task very easily. ### 11. Gain valuable customer insights quickly and easily with Qualtrics Customer Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Amel C. | Head of Finance MEA , Enterprise (> 1000 emp.) **Reviewed Date:** May 03, 2023 **What do you like best about Qualtrics Customer Experience?** I appreciate the variety of features that Qualtrics Customer Experience has to offer. My team receives accurate data about our customers' experiences thanks to its user-friendly interface. In addition, we use our advanced analytics capabilities to make strategic decisions about how we can better serve our customers. With panels, researchers and marketers can collect large amounts of data quickly, making project management much simpler. **What do you dislike about Qualtrics Customer Experience?** The lack of transparency Qualtrics provides regarding service updates disappoints me. It is difficult to gauge how an update might affect my surveys and other features without advance notice. When I contact support for help, the wait times are long and the solutions are inadequate. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** With Qualtrics Customer Experience, I can make strategic decisions based on reliable and organized customer feedback. ### 12. Top of the line CX tool **Rating:** 4.5/5.0 stars **Reviewed by:** Gabriel R. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2023 **What do you like best about Qualtrics Customer Experience?** What i find most helpful with Qualtrics is its ability to integrate with other system and its analytic capabilities such as the text AI analytics which you won't find anywhere **What do you dislike about Qualtrics Customer Experience?** Although it is top-of-the-line in terms of experience, Qualtrics has limitations when it comes to handling giant input data on its survey builder. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** Feedback is very useful to big enterprises and Qualtrics has made it possible to have a seamless connection between CRMs and the feedback tool ### 13. "Top gun! For it's versatility to engage our customers to get direct feedback".. **Rating:** 4.5/5.0 stars **Reviewed by:** George K. | Marketing Manager, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** June 14, 2023 **What do you like best about Qualtrics Customer Experience?** Tremendous software to get direct feedback for our customers. Send personalized emails and messages which get deep into customer likes. Quick to adapt to it for it's flexibility with ease of use. Absolutely phenomenal to mark those customer which are constant buyers of your services. **What do you dislike about Qualtrics Customer Experience?** Identify those customers who are constant buyers and give them special attention. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** With get direct feedback from your customer your are able to explore their likes and improve on them to keep them satisfied. Measure risk on your customer behavior for quick evaluation of your business. Create suverys which are simply customizable to customer needs. Intuitive dashboard. ### 14. Globally Best Software I Ever Use **Rating:** 5.0/5.0 stars **Reviewed by:** Ronak A. | Computer Software, Enterprise (> 1000 emp.) **Reviewed Date:** June 10, 2023 **What do you like best about Qualtrics Customer Experience?** Qualtrics can create comprehensive, customisable analytics that works well for both survey creation and data analysis. I use it for study, work, and personal/life stuff. Many features allow you to ask clean, simple questions that would otherwise seem cluttered and take up too much space in a survey on another platform. **What do you dislike about Qualtrics Customer Experience?** There is no any point in disliking about this software. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** It allows me to customise and customise Qualtrics and create surveys that fit my needs, including those for work and academic use as a client. Although I haven’t used the customer experience features unless I’ve done Qualtrics reports and surveys. ### 15. Best product to Analysis customers Feedback **Rating:** 4.5/5.0 stars **Reviewed by:** Amar S. | Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** October 01, 2022 **What do you like best about Qualtrics Customer Experience?** This is easy to use and useful for both enterprises and customers which helps easy for companies to monitor and improve every key moment along with customer journey. **What do you dislike about Qualtrics Customer Experience?** As per my opinions I couldn't dislike anything till date, I will define find and update **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** Making business easy and smooth with customers and improving our and customers need ### 16. Qualtrics CX Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 08, 2023 **What do you like best about Qualtrics Customer Experience?** Absolutely everything! We are able to build Surveys with ease using Survey Builder. We can visualize the data in a meaningful manner in Dadhboard. Also, text iQ feature is a cherry on the top as we are able to collect insights from open ended questions as well. **What do you dislike about Qualtrics Customer Experience?** As I mentioned earlier, I like everythibg about Qualtrics CX. But since you're asking, one thing that comes to mind is that it would be better to have some support agent who have knowledge of basic javascript. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** We have a lot of Surveys that collect open ended data. Text iQ feature has been a lifesaver when it comes to gathering sentiment of customers. Also, pre build topics in Text iQ are very helful. By gathering their sentiments, we were able to figure out what the customers wanted and finally change their negative sentiments to positive. ### 17. Best way to get review of customers experience. Love to continue use it **Rating:** 5.0/5.0 stars **Reviewed by:** Gaurav J. | Process Developer, Enterprise (> 1000 emp.) **Reviewed Date:** October 04, 2022 **What do you like best about Qualtrics Customer Experience?** Best platform to handle Secure Easy to get data User friendly **What do you dislike about Qualtrics Customer Experience?** No dislike as we are using it and have great experience **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** Data security Easy to upload and fetch Report generation User friendly ### 18. Building Customer Loyalty with Qualtrics **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Enterprise (> 1000 emp.) **Reviewed Date:** May 15, 2023 **What do you like best about Qualtrics Customer Experience?** The predictive intelligence engine provides insights on how to optimize customer engagement and retention to grow customer lifetime value **What do you dislike about Qualtrics Customer Experience?** Qualtrics Customer Experience interoperability can be improved as it requires significant effort for integrating to other applications **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** Qualtrics Customer Experience helps to engage with our customers to research and better understand their pain points and areas of product improvement which the shapes the product roadmap and priorities. ### 19. Qualtrics CX review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 02, 2023 **What do you like best about Qualtrics Customer Experience?** It is extremely user-friendly and the Dashboards have helped us collect data in real-time. On top of that, we have been able to generate many useful insights with the help of Dashboards. **What do you dislike about Qualtrics Customer Experience?** I'd say pricing, as the license price has increased in recent years and it has been difficult for us to manage the board to convince them to use Qualtrics. So please try to get the pricing down if possible. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** It has helped us in improving my CSAT score for various products and also helped me monitor the engagement of the employees. With the use of the ticketing feature, We get to know when something is wrong in the organization. Also, the Dashboards have been a lifesaver at times, we were able to increase the sales by 30% with the help of the insights generated. ### 20. I'm fairly confident this site is real but geesh verifying took longer than what I'm writing below **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** June 12, 2023 **What do you like best about Qualtrics Customer Experience?** First, I had no idea Qualtrics "forms" had this name. I just searched. I like best the customization for creating forms, including available logic. It's gotten much better. **What do you dislike about Qualtrics Customer Experience?** Downloading results!!!!! Even the new dashboard is slow and not very useful. I need more customization. I always end up downloading as csv and doing all offline. I wish you had an online data viewer with ajax or similar for speed as I filter and sort. So I only use Qualtrics when externally required or for complex forms. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** I mostly do research and personnel surveys. ### 21. Achieve the highest level of customer experience with Qualtrics **Rating:** 4.5/5.0 stars **Reviewed by:** Tommy B. | Director of Learning and Development, Mid-Market (51-1000 emp.) **Reviewed Date:** February 15, 2023 **What do you like best about Qualtrics Customer Experience?** What I appreciate most is the sheer convenience and efficiency of Qualtrics Customer Experience. The availability of a wide range of resources, from tutorials to knowledgeable customer service agents, is extremely helpful in resolving issues quickly, allowing me to get on with my work. What's more, the detailed architecture allows for more precise analysis, giving me access to much deeper insights into my data than was previously possible without any setup time or technical know-how. All in all, the flexibility and thoroughness of Qualtrics Customer Experience makes it a great investment. **What do you dislike about Qualtrics Customer Experience?** I appreciate the help of the Qualtrics Customer Experience support team, but I find the slow updates frustrating as they prevent me from taking advantage of new versions. It took some adjusting to the system, but now it's second nature. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** I'm benefiting from the Qualtrics CX platform by gaining insight into how wholesale customers feel about our brand. ### 22. A professional survey solution for powerful analytics **Rating:** 4.5/5.0 stars **Reviewed by:** Santosh Kumar S. | Client Manager, Enterprise (> 1000 emp.) **Reviewed Date:** February 06, 2023 **What do you like best about Qualtrics Customer Experience?** I love how Qualtrics Customer Experience allows me to easily create surveys with advanced logic and custom filters to gain powerful insights from the data I collect. The Research Core makes this task incredibly easy with user-friendly features such as a quiz editor, template library, and survey development support options. What's more, its stylish dashboards help to ensure that all team members understand the information being presented, as it is presented in a comprehensive yet aesthetically pleasing manner. Furthermore, these dashboard elements allow us to get quick answers by simply viewing preset or filtered results - allowing our teams more time to focus on strategy rather than just analysing raw data points! All in all, Qualtrics has enabled me to achieve my research goals faster and easier due to the remarkable accuracy of its tools, leaving no room for inaccurate assessment of results. **What do you dislike about Qualtrics Customer Experience?** I am very dissatisfied with the Qualtrics customer experience when it comes to loading or deleting data on demand. Updates seem to take far too long, and there are very restrictive limits on how many times a user can respond, which is extremely frustrating. In addition, the lack of an easy to use solution for sharing dashboard links requires customers to pay unnecessarily for more accounts than they need, which is a significant financial burden - perhaps either a deliberate monetary motivation by Qualtrics or simply poor optimisation by their team for commercial use. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** Using Qualtrics Customer Experience, I am able to get feedback from my customers more quickly before launching a programme. This helps me to identify any patterns in customer behaviour on the website and make changes where necessary to ensure an effective launch. ### 23. Consumer Experience Review **Rating:** 4.5/5.0 stars **Reviewed by:** Kay N. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 03, 2023 **What do you like best about Qualtrics Customer Experience?** The most helpful things is that it is quick in response and the follow up is kind of nice. The quick response is something that should be focused on as it has been very useful. **What do you dislike about Qualtrics Customer Experience?** The follow up sometimes gets too much for the customer to bear, not everyone want to see their mail clogged up with so much messages just because they submitted their mail on a study platform. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** It helps me solve the problem of not being able to adequately know what how the customer to product relationship works ### 24. We can have all the information in one place! **Rating:** 4.0/5.0 stars **Reviewed by:** Diana F. | Customer Service Representative, Consumer Services, Mid-Market (51-1000 emp.) **Reviewed Date:** October 25, 2022 **What do you like best about Qualtrics Customer Experience?** I didn't use it that long but I think is an excellent option to manage all the processes a call center needs, in the particular to be able to handle the customer in a respectful way **What do you dislike about Qualtrics Customer Experience?** Sometimes it takes a while to load and also not to easy to use for new hires, because of all the processes we have they can be a little complicated for new agents **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** In the moment we have a lack of information there, so that was the main problem, we had to search a lot and this system had it all, the thing is like I said not as easy as other systems ### 25. Customer is a king and qualtrics customer experience enrich the experience of our customers **Rating:** 5.0/5.0 stars **Reviewed by:** Devalla Sai c. | Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 28, 2022 **What do you like best about Qualtrics Customer Experience?** Benchmarking the customer experience such as invistigation, initlization , mobilization, scalability is improved with qualtrics customer experience, we can keep a track on how customers are thinking about your product. **What do you dislike about Qualtrics Customer Experience?** Nothing to dislike about this one , i personally enjoy using it , no such cons as of now , as long it's working and continue to update new futures according to market trends **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** Helped to keep our customers happy at every touch point, easy monitoring, improved intraction with customers in there pre purchase and post purchase journey ### 26. Incredibly Valuable Data **Rating:** 5.0/5.0 stars **Reviewed by:** Jake M. | Director of Marketing & Customer Experience, Mid-Market (51-1000 emp.) **Reviewed Date:** July 26, 2022 **What do you like best about Qualtrics Customer Experience?** The Qualtrics platform is easy to use and extremely flexible. I have been able to create surveys for a variety of reaponse and audience types. The reporting is also very clean and easy to build. **What do you dislike about Qualtrics Customer Experience?** The only downside to Qualtrics was the initial implementation. Ours includes a big SalesForce connection which required a decent amount of development work. All worth it though. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** The platform is allowing to gain detailed insights into our product performance, and provide us guidance on future product development. Getting directions directly from your customers is key. ### 27. Knowledge you can depend on **Rating:** 5.0/5.0 stars **Reviewed by:** John A. | Director of Information Systems - ACOM, Mid-Market (51-1000 emp.) **Reviewed Date:** September 27, 2022 **What do you like best about Qualtrics Customer Experience?** The value of knowing and assessing your customer's experience provides excellent opportunities to improve the product, communication, and end results. It also allows pivot in today's busy product life cycle. **What do you dislike about Qualtrics Customer Experience?** There is nothing to dislike in regard to the improvements that are created through this product. It provides excellent opportunities to learn and shift where effort is needed. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** Allows our team to get ahead of things and makes our processes more efficient. Also provides tools to our team that create more collaboration and information at our finger tips. ### 28. The best tool for 1,001 different assessment, customer contact and customer experience tasks. **Rating:** 5.0/5.0 stars **Reviewed by:** Joe S. | Data and Technology Manager, Enterprise (> 1000 emp.) **Reviewed Date:** September 27, 2022 **What do you like best about Qualtrics Customer Experience?** Yes, qualtrics can do surveys, but it is the workflows, dashboards, plug-ins and automations that really let you leverage the tool. **What do you dislike about Qualtrics Customer Experience?** The only flaw in the total package is that there are some tasks that should be easier to do or pre-built. For example an approval form, you have to hack a process and it should be built in. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** It can do the work of 2-3 people if you use the tool right. It eliminates the need for spreadsheet creation and tracking and a host of proprietary or in-house tools. ### 29. Best tool for Analysis of Market for data collection **Rating:** 4.5/5.0 stars **Reviewed by:** Ashvani k. | Research Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** September 22, 2022 **What do you like best about Qualtrics Customer Experience?** Easily to understand and very easy way to show the data in chart format. this one is too more attractive, Dashboard feature, Text IQ is very impressive **What do you dislike about Qualtrics Customer Experience?** Need to be more custom validation for the automation **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** Analyzing data in the dashboard as well as in report format also for scripting there are lots of features for the implementation ### 30. Qualtrics--A good choice **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** May 22, 2023 **What do you like best about Qualtrics Customer Experience?** I very much appreciate the flexibility Qualtrics provides in managing data. The built in tools around cross tabs and other analysis is quite helpful. The fact I can export raw data is a great feature. **What do you dislike about Qualtrics Customer Experience?** Sometimes it is difficult to learn about all of the features. The help features and tutorials are helpful but sometimes you just don't have time to go through them all. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** Aggregating data in one place and being able to see changes in trends over time has made it quite helpful in being responsive in policy building and response procedures. ### 31. Customer Experience | Advantages | Analytical Visualization | Review **Rating:** 5.0/5.0 stars **Reviewed by:** Deepak G. | Senior Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** November 07, 2022 **What do you like best about Qualtrics Customer Experience?** Flexible, Reporting and Visualizations, Intuitive and Diverse, Weekly Updates 1. Flexible in every aspect of customization 2. Visualization of data and reports 3. Easy to use and everyday enhanced features. Each of the above aspects makes me want to learn more and use the platform in different use cases and recommend everyone to use it. **What do you dislike about Qualtrics Customer Experience?** There are a few dislikes. But Qualtrics is working on it every passing day. 1. Platform limitations, e.g. less integrations out of the box or API's 2. Javascript support from Qualtrics Support , but Community does the job gracefully Qualtrics CX is overall a good platform. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** Qualtrics CX helps me measure 1. NPS 2. CSAT 3. CES These scores for my organization and clients. Each response counts and every survey either is a building block or is a learning curve to make things better for users. Data visualization and reporting gives a one shot view of where we are lacking and dashboards showing analysis with different widgets be key driver or focus areas are beneficial every passing day as the responses come. ### 32. The best and sophisticated survey tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2023 **What do you like best about Qualtrics Customer Experience?** There is a lengthy list to mention but I'll talk about a few 1 - Ease of creating survey journeys, 2 - Integration options, 3 - Analytics, 4 - Research tools, 5 - Competetive Pricing, 6 - Wonderful Support Team **What do you dislike about Qualtrics Customer Experience?** Nothing I can think of, have used it for a brief period and never had any issues **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** It helped us gauge our customer service, agent level feedback and provided analytics with granular data which helped us increase our CSAT. ### 33. Improve customer retention **Rating:** 5.0/5.0 stars **Reviewed by:** Sharon J. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2022 **What do you like best about Qualtrics Customer Experience?** It works out of the box. We needed a product that helps us to analyze the user onboarding flow and receive feedback on our new features and improvements, so we can able to optimize the user experience even better. And we found Qualtrics for customer engagement and started working with it. We used a few other software previously, but Qualtrics has advanced features which are needed at that time. And the main thing is that we can integrate Qualtrics with many other platforms, which is great. To date, we are using the software on all our products to improve our CX and our products, and so far we are happy with the product. **What do you dislike about Qualtrics Customer Experience?** Sometimes, some actions are loading very slowly. For example, if we create a new project, it takes more than 15 seconds to be loaded, please fix this. Otherwise, the product is good so far. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** We need to receive and analyze the feedback from our users, so we can continuously improve the user experience, onboarding, and our products. Also, it helps us to integrate with other platforms like Facebook. We use it to receive onboarding feedback, product feedback, overall satisfaction, and new feature feedback. ### 34. The Ultimate Tool for Customer Engagement **Rating:** 4.5/5.0 stars **Reviewed by:** Saro K. | Chief Marketing Officer(CMO), Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** January 04, 2023 **What do you like best about Qualtrics Customer Experience?** As a past user of Qualtrics Customer Experience, I was thoroughly impressed with the platform and its many advantages. One of the standout features for me was the flexibility in customization. I was able to tailor the platform to my specific needs and use cases, which was incredibly useful. The reporting and visualization capabilities of Qualtrics were also top-notch. The platform made it easy to generate reports and visualize data in a clear and concise manner, which was crucial for decision making within my organization. The interface of Qualtrics was intuitive and easy to use, and the platform was continually enhanced with new features. This made it a joy to use and allowed me to quickly get up to speed with the tool. I particularly appreciated the diversity of Qualtrics and its ability to integrate with other tools. This was a game-changer for me and made it a very versatile platform. The advanced survey logic and guidance provided by Qualtrics were invaluable in creating effective surveys that elicited valuable feedback from our customers. The ability to generate client-facing reports based on survey responses was also a significant advantage. The dashboards provided by Qualtrics were excellent at visualizing data in a branded format, which made it easy for my team to make informed decisions. The platform also included adaptive filtering tools that allowed for more specific inquiries, as well as preset filters for overall analysis. Another major benefit of Qualtrics was the ability to download data in different formats, including excel, spss, XML, and HTML. This was particularly useful for me as I was able to analyze the data in the format that worked best for me. Qualtrics also provided simple statistical analysis of questions, which was a great help in understanding the data that we had collected. The platform also included the option to send surveys via email and send reminder messages to those who had not yet completed the survey. Additionally, Qualtrics allowed for the publication of surveys on social media, which was a useful feature for us. Overall, my experience using Qualtrics Customer Experience was extremely positive. It exceeded my expectations and I highly recommend it to others. **What do you dislike about Qualtrics Customer Experience?** I did encounter a few downsides to the platform. One issue that I faced was the limited number of integrations available out of the box or through API's. This made it somewhat difficult to seamlessly integrate Qualtrics with other tools that we were using. Another issue that I encountered was the complexity of the platform. While it offers a great degree of customization, this can be overwhelming for those who are not regularly using the tool and may require additional training to become familiar with its intricacies. It would be helpful if a more straightforward version were available for those who do not have a lot of technical know-how. I also found it challenging to change questions once a survey had started, which was frustrating at times. Additionally, the platform does not alert you when you add extra fields to a survey, which can be time-consuming and tedious as all of the data must be repopulated for these questions/fields to appear on both tickets and accompanying dashboards. During my time using Qualtrics, I also encountered occasional freezing issues during surveys, which was frustrating. Additionally, I found the interface to be somewhat lacking in terms of user-friendliness. Despite these downsides, I did find Qualtrics Customer Experience to be a useful tool overall. However, addressing some of these issues could make it an even more powerful platform. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** I found the platform to be incredibly helpful in solving problems related to customer experience. By collecting and analyzing feedback from customers through surveys and other research tools, I was able to gain a deeper understanding of the customer journey and identify areas for improvement. The platform offered a range of features and tools to help me gather and analyze customer feedback, including survey templates, advanced survey logic, and visualization tools. I was also able to integrate customer feedback with other data sources, such as customer service logs and sales data, which provided a more comprehensive view of the customer experience. Overall, Qualtrics Customer Experience was instrumental in helping me to improve the customer experience and increase customer satisfaction and loyalty. I found it to be a valuable tool for any business looking to better understand and serve their customers. ### 35. Quick response **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** May 22, 2023 **What do you like best about Qualtrics Customer Experience?** Whenever I have an issue, Qualtrics tends to respond quickly, which really helps as I use Qualtrics for my work a lot. Timely response is especially important as some of my Qualtrics projects are time sensitive issues. **What do you dislike about Qualtrics Customer Experience?** It could be confusing as to who is my focal contact point--the IT service support at my institute or Qualtrics directly? It happened before that our ITS service was not aware of the version change, and as such, couldn't respond until the ITS service contacted Qualtrics tech support. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** When our Qualtrics module/version was changed to a different version, some user-faced items were either renamed or removed. Without the Qualtrics Customer Experience, I won't be able to continue what I'd like to utilize. ### 36. Helpful customer service **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Research | Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2023 **What do you like best about Qualtrics Customer Experience?** Qualtrics customer service was very helpful in solving a problem that I was experiencing on their platform. They were responsive via phone call and followed up via email to confirm potential solutions. **What do you dislike about Qualtrics Customer Experience?** The customer support pages need to be updated to reflect the current user interface of the platform (which led to me being unable to solve my issue). I recommend that they update these web pages. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** Qualtrics is helping me with large-scale survey recruitment for behavioral and cognitive research studies. ### 37. Freakiness & it's boldness with ease of building surveys. **Rating:** 4.5/5.0 stars **Reviewed by:** Shubham F. | Marketing Manager, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** June 04, 2023 **What do you like best about Qualtrics Customer Experience?** Tantalizing and ferocious with ease of building surveys which are bold. Exquisiteness with ease of managing prospects. Exemplary and awesome with polls management. Good customer service. **What do you dislike about Qualtrics Customer Experience?** Very bold and robustness with creation of polls to know customer prospects. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** Excellent and very bold to create very nice surveys. Reliability and flexibility with efficiency to monitor customer response. The customer service is very great. Efficiency and robustness with ease of customization. Reliable with polls and assessments. ### 38. It's amazing good service love it **Rating:** 4.0/5.0 stars **Reviewed by:** Anuj P. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 01, 2023 **What do you like best about Qualtrics Customer Experience?** Qualtrics customer experience of me is very good i have no problem **What do you dislike about Qualtrics Customer Experience?** The response is little bit late i think they should work on this **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** Experience management system related problems ### 39. Helps me identify trends and is simple to use **Rating:** 4.0/5.0 stars **Reviewed by:** Faraz J. | Product Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Qualtrics Customer Experience?** It helps with knowing what actions to do next with the available data **What do you dislike about Qualtrics Customer Experience?** Nothing as such to be very honest, it has everything that is useful. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** Easily asking users to fill out a form and getting real and readable answers ### 40. Great functionality, some areas need improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Enterprise (> 1000 emp.) **Reviewed Date:** May 23, 2023 **What do you like best about Qualtrics Customer Experience?** Graphs & advanced lookup functalitites help track comment trends + finding specific comments regarding certain topics for one-off analyses **What do you dislike about Qualtrics Customer Experience?** Text IQ function could be better, as it is difficult to manually make and update topics when current functionality only covers 40% of overall responses. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** Able to see customer pain points within their journey + use their qualitative feedback to identify errors that need resolving, opportunities to improve UX, & opportunities to create and improve new products/sunset non-functioning products. ### 41. Qualtrics Customer Experience is great for customer retention **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer B. | Principal Software Development Engineer, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2022 **What do you like best about Qualtrics Customer Experience?** The sample questions provided by Qualtrics Customer Experience are thoroughly researched and rightly populated to show accurate survey-based feedback about customers' experiences with the product. The data analytics found from research are beneficial for rectifying product development and operational issues to retain customers and avoid churn. **What do you dislike about Qualtrics Customer Experience?** The solution is excellent for getting customer feedback and running targeted surveys, and there are not many issues observed during using Qualtrics Customer Experience. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** Qualtrics Customer Experience is used to get customer perspectives about our products through different surveys, polls and social campaigns. It has benefited us in doing market-standard surveys and analyzing the feedback for our business growth. The impact of Qualtrics Customer Experience over the product quality is significant, as the customer's feedback helps rectify the issues observed by the end users. ### 42. Qualtrics is a good product for CX managment **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** May 22, 2023 **What do you like best about Qualtrics Customer Experience?** It is easy to use, comes with nice pricing and good features. **What do you dislike about Qualtrics Customer Experience?** Qualtrics support system is quite slow and not good enough to handle a big client us. Sometimes, Qualtrics is not able pass the real product knowdlege to us which I believe is due to their complex internal structure. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** Qualtrics is helping us in collectedting consumer expierence from different touch points which we are using to measure the overall expierence of our consumer with us. ### 43. Platform to create custom forms to track data **Rating:** 5.0/5.0 stars **Reviewed by:** Michele H. | Data Research Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** January 18, 2023 **What do you like best about Qualtrics Customer Experience?** I love the look of the reports. The tools are easy to use and configure. It has some pretty cool features. I like the ability to organize and have easy access to information. The flexibility of the rules engine is also excellent. I like being able to easily track tasks. **What do you dislike about Qualtrics Customer Experience?** It would be nice to receive a daily summary by email. I would also like to customize the thank you message based on the scores of the respondents. I would love to have additional filtering options. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** Its tools allow us to segment by type of customer. Most of the established features are easy to configure. The new features are useful and simplify execution. Provides a structure to help with task management. There are easy-to-follow charts, graphs, and tools. ### 44. Unlocking the power of Qualtrics **Rating:** 4.5/5.0 stars **Reviewed by:** Sandra M. | Event Staff, Mid-Market (51-1000 emp.) **Reviewed Date:** December 21, 2022 **What do you like best about Qualtrics Customer Experience?** I'm incredibly impressed with Qualtrics' Research Core platform because of its sophisticated survey logic, guidance on creating effective surveys that customers will respond well to, and the ability to generate client-facing reports based on those responses. Furthermore, their dashboards are excellent at visualizing data into a branded format so everyone can make informed decisions effortlessly. With preset filters for an overall analysis plus adaptive filtering tools allowing more specific inquiries - through this software, all my needs regarding customer experience research would be satisfied! **What do you dislike about Qualtrics Customer Experience?** Qualtrics Customer Experience can be overwhelmingly complex due to the great degree of customization it offers. Despite its powerful features, this back-end tool is difficult for those not regularly using it and need additional training to get acquainted with the program's complexities. It would be helpful if a more straightforward version were available, requiring less technical know-how or instruction to use successfully. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** The Qualtrics Customer Experience has seen several improvements due to consumer feedback. However, one problem persists - the inability to access high-resolution images from our business partners. Despite repeated requests for such imagery, they still need to be made available to us. ### 45. Best Option for Surveys **Rating:** 5.0/5.0 stars **Reviewed by:** Jalal H. | Reservoir Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2022 **What do you like best about Qualtrics Customer Experience?** It is one of the most distinguished sites I can recommend for your online survey studies. As someone who has done much research and experimentation in the last few weeks, I have the best results from this site. First, there are very successful templates; you can use these templates directly for simple surveys you prepare. Secondly, suppose you want to train more professional surveys. In that case, different question options, on-site directions to find the right question type, and easy changes are the other significant advantages of the site...let's come to the most crucial benefit of it; there is the feature of downloading the data you have obtained on the site in different formats. It offers four other options for downloading in excel, spss, XML, and HTML. Especially if you are going to use spss to analyze data. In addition, the site already prepares simple statistical analyzes of all questions for you. You can see the mean, median, and standard deviation values for each question, and you can create beautiful graphics for the answers to demographic questions (gender, age, etc.). In addition to the options of sending the survey directly to the relevant people from the site by e-mail, sending reminder messages to the e-mail owners who do not fill out the survey at certain time intervals, the feature of publishing it on social networking sites (Facebook, Twitter... etc.) It is possible to do all these works with your account that you can create without paying any money. Considering that all the answers are entered manually after the previously circulated questionnaires are filled and delivered to the person who made the questionnaire, one can better give justice to the services offered by such online survey sites... **What do you dislike about Qualtrics Customer Experience?** It could have a more user-friendly interface; sometimes, freezing issues during the surveys can happen. Besides, it is pretty challenging if you want to change the question after starting the survey. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** I got "Invalid JavaScript! Message a couple of times, and the program does not let you save unless you clear all the mistakes. It created little trouble for me, but I got used to its system over time. ### 46. Great platform to improve service with great features **Rating:** 5.0/5.0 stars **Reviewed by:** Matthew K. | Marketing Data Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2023 **What do you like best about Qualtrics Customer Experience?** I like the ability everyone can have a custom look. The platform is intuitive and the team is constantly working. It is a simple tool to retain our customers. The user platform is amazing. I like the way they handle questions from drivers. **What do you dislike about Qualtrics Customer Experience?** The disadvantage that I see is the integration with other tools to extract. Going to reports is always annoying because it's clunky. I wish they had reports out of the box that I could use as a starting point. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** It's a great out-of-the-box solution with tons of capabilities. It allows us to create multiple campaigns to track the experience of our customers. It also allows us to understand what our customers really think. The tool is very intuitive and easy to use. ### 47. A streamlined and straightforward customer experience **Rating:** 4.5/5.0 stars **Reviewed by:** Evan J. | Group Account Director, Enterprise (> 1000 emp.) **Reviewed Date:** December 16, 2022 **What do you like best about Qualtrics Customer Experience?** CX Analysts are presented with an invaluable tool in Qualtrics' Customer Experience offering. Across the range of survey formats, tailored question libraries provide flexibility and the power to tailor surveys according to specific needs. With parameters ripe for modification, questions flow smoothly between each other. At the same time, state-of-the-art AI feedback alerts when several freeform textboxes could be reduced or minified - often ideal conditions ensuring higher respondents engage with their answers without fatigue setting it. In short: make your customer experience meaningful by responding quickly yet adequately; Qualtrics will handle the rest! **What do you dislike about Qualtrics Customer Experience?** I wouldn't say I like how Qualtrics Customer Experience does not alert you when you add extra fields to a survey. This forces users to start from the beginning regarding action planning tickets, an activity that can be time-consuming and tedious. Additionally, all of this data needs must be repopulated for these questions/fields to appear on both tickets and its accompanying dashboards - making it an even more cumbersome, frustrating experience despite any design talents one may hold. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** The Qualtrics Customer Experience provides an efficient solution to prioritize customer responses and expedite the execution of operations. By marking certain remarks as "essential," they can be more easily sorted into a hierarchy depending on their level of importance, allowing you to quickly tackle any issues that arise to maintain high levels of satisfaction. ### 48. A great respource **Rating:** 4.5/5.0 stars **Reviewed by:** Keyona A. | Enterprise (> 1000 emp.) **Reviewed Date:** May 23, 2023 **What do you like best about Qualtrics Customer Experience?** the tool is easy to use. it has templates that can be used too. **What do you dislike about Qualtrics Customer Experience?** previous versions were hard to navigate. it is more user friendly now. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** Obtaining feedback on new products that we implement. ### 49. An amazing experience management tool **Rating:** 4.5/5.0 stars **Reviewed by:** Kenichi T. | IT Reporting & Analytics , Enterprise (> 1000 emp.) **Reviewed Date:** December 01, 2022 **What do you like best about Qualtrics Customer Experience?** Having many things that we can highlight about this tool, which we ourselves can mention that is in the greatest capacity to satisfy us is the way in which the tool collects information from consumers, in addition to being a instrument in the cloud allows us to examine the trends that exist to offer superior answers to our own consumers. **What do you dislike about Qualtrics Customer Experience?** Since we have used this instrument ourselves, we have not found various faults with this product, rather we feel comfortable since it has unique characteristics such as the way it helps to collect information, it has an easy-to-use client interface and flexible, and the best thing about each of them is that they have support that is quite responsive. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** This instrument has helped us detect trends which enables us to focus on those trends to offer our own consumers the best, in addition to the fact that with this instrument the data is easy to export. Which causes us to constantly be quite practical with the use of this product and allows us to work continuously. ### 50. Measure user experience **Rating:** 4.5/5.0 stars **Reviewed by:** Lisa H. | Head Of Information Technology, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** November 30, 2022 **What do you like best about Qualtrics Customer Experience?** This is a tool that provides analysis of results from the analysis of customer experiences, taking into account that they are the fundamental engine for creating successful commercial businesses. The operational efficiency of this system has allowed us to see first-hand what you like. And what not to clients without being complicated or with great investment costs **What do you dislike about Qualtrics Customer Experience?** The way in which you work with this tool is quite functional; it has served to know what you like and what you don't like, even the clients we work with, without being complicated, and in addition to configuring and adapting quickly **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** It allows you to make changes or improvements in the way you interact with customers when launching a service or product on the market; these are evaluated directly by customers; being these systems more customizable to the public we want to reach, it is a tool that for those who work in marketing areas it is ideal and also for financial areas ## Qualtrics Customer Experience Discussions - [What is a customer experience platform?](https://www.g2.com/discussions/what-is-a-customer-experience-platform) - 1 comment, 1 upvote - [What is the best way to learn Java scripts and build custom dashboards?](https://www.g2.com/discussions/52114-what-is-the-best-way-to-learn-java-scripts-and-build-custom-dashboards) - 1 comment, 1 upvote - [How do other school districts use the platform? We are always looking for ways to improve our use.](https://www.g2.com/discussions/15011-how-do-other-school-districts-use-the-platform-we-are-always-looking-for-ways-to-improve-our-use) - 3 comments, 1 upvote - [What does qualtrics software do?](https://www.g2.com/discussions/what-does-qualtrics-software-do) - 1 comment - [Is qualtrics a CRM?](https://www.g2.com/discussions/is-qualtrics-a-crm) - 1 comment - [View Qualtrics Customer Experience pricing details and edition comparison](https://www.g2.com/products/qualtrics-customer-experience/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-01+14%3A40%3A49+-0500&secure%5Bsession_id%5D=9edf03a7-5b94-4ffc-98bb-53157e0d1650&secure%5Btoken%5D=7a31a8d23d96c4c74c316e2bf368ba2447b3e37ada8ada1c72931a7f2ddd42a1&format=llm_user) ## Qualtrics Customer Experience Integrations - [Forsta](https://www.g2.com/products/forsta/reviews) - [Microsoft Power Automate](https://www.g2.com/products/microsoft-power-automate/reviews) - [Salesforce B2B Commerce](https://www.g2.com/products/salesforce-b2b-commerce/reviews) ## Qualtrics Customer Experience Features **Social Analytics** - Competitor Analysis - Follower Analysis - Post Performance - Paid Campaign Tracking - Attribution - Hashtag Analytics - Sentiment Analysis **Quality Assurance** - Evaluation - Calibration - Reports **Analytics** - Net Promoter Score (NPS) - Customer Satisfaction (CSAT) Score - Customer Effort Score (CES) - Gamification **Feedback Management** - Tagging - Segmentation - Custom Reports and Dashboards **Monitoring & Listening** - Social Measurement - Influencer Identification - Brand Monitoring - Keyword Tracking - Trend Analysis - Competitor Analysis **Platform** - Health Score - Customer Profiles - Notifications **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - SAP Store** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Genesys AppFoundry Marketplace** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Social Media Listening Tools** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Reports & Dashboards** - Report Customizability - Report Exporting - Scalability - White Label **Process** - Mentions - Tickets - Macros **Engagement** - Feedback - Dashboards - Training **Customization** - Stakeholder Management - Multilanguage Support - Multiple Branding Support - Vertical-specific Solutions **Feedback Analysis** - Thematic Analysis - Sentiment Analysis - NPS/CSAT Scoring **Data Management & Analysis** - Sentiment Analysis - Social Reporting - Alerts and Notifications - Advanced Data Filtering **Predictions** - Service Quality Assurance - Analytics - Artificial Intelligence - Sentiment - Retention **Channels** - Email - Social - Text **Performance** - Integrations - Compliance **Feedback Sources** - Online Reviews - Surveys - Social Media - Customer Service Channels **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Social Media Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Insight** - Surveys - Reporting - Visitor Activity **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Experience Management** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance ## Top Qualtrics Customer Experience Alternatives - [Reputation](https://www.g2.com/products/reputation/reviews) - 4.5/5.0 (2,404 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (3,990 reviews) - [AskNicely](https://www.g2.com/products/asknicely/reviews) - 4.7/5.0 (1,029 reviews)