--- title: Swell Reviews meta\_title: 'Swell Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 372 reviews by the users' company size, role or industry to find out how Swell works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 372 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Swell Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Swell but has limited features. Are you part of the Swell team? [Upgrade your plan](https://my.g2.com/socialswell-inc-swell/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! Swell automatically gathers private and public feedback from patients and employees. With better feedback, practices can boost their online reputations, enhance the patient experience, and improve employee satisfaction. * * * Seller [SocialSwell](https://www.g2.com/sellers/socialswell) Discussions [Swell Community](https://www.g2.com/products/socialswell-inc-swell/discuss) Languages Supported English Solution Type All-in-One Overview by Casey Morgan Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 14 months [ View More Pricing Information ](https://www.g2.com/products/socialswell-inc-swell/pricing) ## Top-Rated Alternatives [ ![Birdeye](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Birdeye") Birdeye 4.7/5(4,203) ](https://www.g2.com/products/birdeye/reviews) [ ![Podium](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Podium") Podium 4.5/5(2,109) ](https://www.g2.com/products/podium/reviews) [ ![Chekkit](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chekkit") Chekkit 4.9/5(155) ](https://www.g2.com/products/chekkit/reviews) [ View All Alternatives ](https://www.g2.com/products/socialswell-inc-swell/competitors/alternatives) ## User Insights Average based on 372 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) KA Khaloukhaev A. Project Support Officer Education Management Mid-Market (51-1000 emp.) 7/29/2024 "Modern developer workflow are impressive" 4/5 What do you like best about Swell? I was amazed by the freedom of being able to develop sleek online stores for web, mobile or even virtual reality. Swell comes with a clean looking interface and claims the user is only limited by their imagination. This truly can be the defining factor when it comes to providing bespoke customer communications. Review collected by and hosted on G2.com. What do you dislike about Swell? I came to realize that some features were either fixed or required a lot of coding by the developers if one wanted to venture further beyond the templates provided. The idea of unlimited design liberty may sound appealing, it is not always the case in practice. Review collected by and hosted on G2.com. What problems is Swell solving and how is that benefiting you? Swell helps reduce the amount of code that an online store owner has to write from scratch for creating specific functionality such as subscriptions and pre-order. This can be beneficial for businesses that are struggling to build their customer base. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite KS Karen S. Senior Operations Manager Small-Business (50 or fewer emp.) 7/29/2022 "Great replacement for those on a budget" 1.5/5 What do you like best about Swell? I find Swell's pricing to be the most reasonable of all the companies in this field. I also appreciate that I can get a response from them when we are encountering an issue with the software. Also, many features like the photo we want to pop up for our webchat or even canned responses are customizable. All employees I have worked with are great at customer service. Review collected by and hosted on G2.com. What do you dislike about Swell? Swell's layout takes time to get used to. Having to either keep all conversations in the inbox or archive them is a bit frustrating. Also when trying to get many texts out back to back the program tends to freeze if you are going quickly. It will either not pull up the name you want or not allow you to type. Refreshing helps, just wish it worked at the speed I do. Another thing is auto delivery texts don't work properly. Some guests will get three texts in a row, and a few get none. We haven't solved that issue yet. Review collected by and hosted on G2.com. What problems is Swell solving and how is that benefiting you? They seem to be trying to get our auto-delivery texts to work properly. I don't see any improvement on the freezing yet. Review collected by and hosted on G2.com. Show More 7/23/2023 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Allison G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Allison G.") AG Allison G. Small-Business (50 or fewer emp.) 10/24/2023 "Buggy" 3/5 What do you like best about Swell? Contacting participants, easier than a phone call. Review collected by and hosted on G2.com. What do you dislike about Swell? The bugs. Multiple errors and reloading when halfway through a message. the page jumps down when you have scrolled up to past messages. Review collected by and hosted on G2.com. What problems is Swell solving and how is that benefiting you? contacting participants Review collected by and hosted on G2.com. Show More 11/13/2023 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Gina A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gina A.") GA Gina A. Mid-Market (51-1000 emp.) 11/15/2023 "Awesome platform to contact our research participants. Private, easy to use... Great features" 4.5/5 What do you like best about Swell? Creating message templates for multiples Review collected by and hosted on G2.com. What do you dislike about Swell? Finding people who you have sent msgs to Review collected by and hosted on G2.com. What problems is Swell solving and how is that benefiting you? Getting information from subjects in research studies. Giving support where needed. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") AR Verified User in Retail Mid-Market (51-1000 emp.) 8/4/2022 "Happy with the switch!" 4/5 What do you like best about Swell? Best features is the group texting, scheduled texts, and being able to send out a mass text. Review collected by and hosted on G2.com. What do you dislike about Swell? I wish you could alter between text or email, its quite the run around when you have to email a client. Review collected by and hosted on G2.com. What problems is Swell solving and how is that benefiting you? It solves not having to call each one of our clients and also helps us answer questions of future customers via our website. Review collected by and hosted on G2.com. Show More Response from Grace Mohan of Swell [Editedit](https://www.g2.com/survey_responses/swell-review-6940764/official_response/edit) Hi Robin, thanks for taking the time to leave a review. I'm glad it's been easy to use! I will pass along your feedback about the messages screen to our product team. Thanks for sharing that feedback! 11/14/2023 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Mallory O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mallory O.") MO Mallory O. Mid-Market (51-1000 emp.) 2/21/2023 "User Friendly and Automated" 5/5 What do you like best about Swell? Love how user-friendly Swell is! I set up with a rep how I wanted our review capturing requests to look, and everything after that was easy. We are a tour company, so there are hundreds of texts going out each day at different times, but I hardly have to do anything. It is well organized on the back end, making it easy to see the responses and troubleshoot any issues. Customer service is excellent as well. Review collected by and hosted on G2.com. What do you dislike about Swell? I wish I could do a date filter on the beta experience like I can on the original experience. This would help me sort through the reviews from a certain time period, rather than having to browse to find the correct date, or switch over to the "original experience". Review collected by and hosted on G2.com. What problems is Swell solving and how is that benefiting you? We were struggling with low numbers on our reviews. The automated requests with direct links are making it easier for guests to leave comments about our tours. Review collected by and hosted on G2.com. Show More Response from Casey Morgan of Swell [Editedit](https://www.g2.com/survey_responses/swell-review-7743481/official_response/edit) Hey Mallory -- thank you for the kind review! We sure appreciate you :) 8/21/2023 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") AC Verified User in Consumer Services Small-Business (50 or fewer emp.) 11/13/2023 "Easy to navigate" 4/5 What do you like best about Swell? What I like best about Swell is that it's modern and user friendly Review collected by and hosted on G2.com. What do you dislike about Swell? You have to refresh the messages page at times for messages to be current Review collected by and hosted on G2.com. What problems is Swell solving and how is that benefiting you? We use swell to text with our customers and it's so convenient for both Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Research](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Research") UR Verified User in Research Mid-Market (51-1000 emp.) 10/30/2023 "I use this daily and it works!" 4.5/5 What do you like best about Swell? I appreciate that you can add people to conversations so everyone gets notified Review collected by and hosted on G2.com. What do you dislike about Swell? I sometimes don't get an email notification which can be frusterating Review collected by and hosted on G2.com. What problems is Swell solving and how is that benefiting you? It helps us reach our patients easily and they enjoy not having a second app to contact us. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Krista R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Krista R.") KR Krista R. CISR Personal Lines Small-Business (50 or fewer emp.) 3/1/2023 "Bringing personal ease into the workplace" 5/5 What do you like best about Swell? Swell allows our clients to connect with us just like anyone else in their contact list. It quickly brings our communication into their lives, creating more interaction and helping us access photos and documents. Review collected by and hosted on G2.com. What do you dislike about Swell? If Swell has a downside, I haven't noticed it yet! Review collected by and hosted on G2.com. What problems is Swell solving and how is that benefiting you? It solves the issue of any client or prospect being unable to answer a phone call. It also aids our clients in sending photos without going through the attachment process of an email. Review collected by and hosted on G2.com. Show More Response from Casey Morgan of Swell [Editedit](https://www.g2.com/survey_responses/swell-review-7744478/official_response/edit) Hey Krista, thank you so much for the great review! Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Dan A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dan A.") DA Dan A. Small-Business (50 or fewer emp.) 2/21/2023 "Cumbersome" 0/5 What do you like best about Swell? It gave us the ability to text with our customers Review collected by and hosted on G2.com. What do you dislike about Swell? Confusing. Hard to close out chats. Hard to search for existing clients via phone number or name. There is the new interface and the old interface. Keeping both was very confusing for staff. Why not keep one? But then there were things you could do in one interface you couldn't do in another. They need to simplify things. Pick an interface and go with it. Ultimately, we returned to the old texting software as it was easier to use. Review collected by and hosted on G2.com. What problems is Swell solving and how is that benefiting you? They tried solving the problem of easier communication with our customers. But their interface made it hard to use. Review collected by and hosted on G2.com. Show More Response from Casey Morgan of Swell [Editedit](https://www.g2.com/survey_responses/swell-review-7742392/official_response/edit) Hey Dan, thank you for the thoughtful feedback. I've made our product team aware of your concerns. We're always making updates to the experience, and it's super helpful to hear responses like these. If you'd like to discuss further, we're always happy to listen. Just drop us a line at support@swellcx.com Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about Swell? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Swell ](https://www.g2.com/products/socialswell-inc-swell/discussions/new) NF Nichole Frank • Last activity almost 4 years ago I am still interested in using your product but need someone who is able to follow through and follow up 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/36389-i-am-still-interested-in-using-your-product-but-need-someone-who-is-able-to-follow-through-and-follow-up) ![Caleb K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Caleb K.") CK Caleb Kirby • Last activity over 4 years ago How can I get more support? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/36436-how-can-i-get-more-support) [ View all Discussions ](https://www.g2.com/products/socialswell-inc-swell/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 14 months ### Average Discount 10% [ View More Pricing Information ](https://www.g2.com/products/socialswell-inc-swell/pricing) Swell Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_8adaf9cae4d6226e062076492066232e/podium.png "Product Avatar Image") Podium 4.5/5(2,109) [ Compare Now ](https://www.g2.com/compare/podium-vs-socialswell-inc-swell) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_0fb8a8049f2928461a8a7f3d7b881f77/birdeye.jpg "Product Avatar Image") Birdeye 4.7/5(4,203) [ Compare Now ](https://www.g2.com/compare/birdeye-vs-socialswell-inc-swell) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_e8e915634f1e38b5143ebd54be5f4e99/chekkit.png "Product Avatar Image") Chekkit 4.9/5(155) [ Compare Now ](https://www.g2.com/compare/chekkit-vs-socialswell-inc-swell) ##### ##### Swell Features Survey Management Feedback Collection Device Responsiveness Process Management Feedback Aggregation Real-Time Analysis Real-Time Action System Management Security Consumer Intelligence Customer Feedback Sentiment Analysis [ View More Features ](https://www.g2.com/products/socialswell-inc-swell/features) ##### Categories on G2 [Live Chat](https://www.g2.com/categories/live-chat)[Conversational Support](https://www.g2.com/categories/conversational-support)[Online Reputation Management](https://www.g2.com/categories/online-reputation-management) [Live Chat](https://www.g2.com/categories/live-chat)[Conversational Support](https://www.g2.com/categories/conversational-support)[Online Reputation Management](https://www.g2.com/categories/online-reputation-management)[Enterprise Feedback Management](https://www.g2.com/categories/enterprise-feedback-management) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Which Sage Intacct partners have proven cloud accounting expertise for organisations comparing vendors on features and implementation quality?](https://www.g2.com/discussions/which-sage-intacct-partners-have-proven-cloud-accounting-expertise-for-organisations-comparing-vendors-on-features-and-implementation-quality)[Is there a free or affordable marketing analytics tool that handles multi-touch attribution for small teams, or do you have to pay enterprise prices?](https://www.g2.com/discussions/is-there-a-free-or-affordable-marketing-analytics-tool-that-handles-multi-touch-attribution-for-small-teams-or-do-you-have-to-pay-enterprise-prices)[What are the most reliable library management systems based on reviews from library operations managers reporting stable performance and minimal downtime?](https://www.g2.com/discussions/what-are-the-most-reliable-library-management-systems-based-on-reviews-from-library-operations-managers-reporting-stable-performance-and-minimal-downtime) [Top big data analytics solutions for e-commerce](https://www.g2.com/discussions/top-big-data-analytics-solutions-for-e-commerce)[What platforms do you use to build online communities](https://www.g2.com/discussions/are-there-platforms-to-build-engaging-online-communities)[Is a paid file recovery tool worth it, or is this a category where free tools are genuinely good enough for most people?](https://www.g2.com/discussions/is-a-paid-file-recovery-tool-worth-it-or-is-this-a-category-where-free-tools-are-genuinely-good-enough-for-most-people) [Show MoreShow Less](javascript:void(0);)