Swell Reviews & Product Details

I was amazed by the freedom of being able to develop sleek online stores for web, mobile or even virtual reality. Swell comes with a clean looking interface and claims the user is only limited by their imagination. This truly can be the defining factor when it comes to providing bespoke customer communications. Review collected by and hosted on G2.com.

I came to realize that some features were either fixed or required a lot of coding by the developers if one wanted to venture further beyond the templates provided. The idea of unlimited design liberty may sound appealing, it is not always the case in practice. Review collected by and hosted on G2.com.

I find Swell's pricing to be the most reasonable of all the companies in this field. I also appreciate that I can get a response from them when we are encountering an issue with the software. Also, many features like the photo we want to pop up for our webchat or even canned responses are customizable. All employees I have worked with are great at customer service. Review collected by and hosted on G2.com.

Swell's layout takes time to get used to. Having to either keep all conversations in the inbox or archive them is a bit frustrating. Also when trying to get many texts out back to back the program tends to freeze if you are going quickly. It will either not pull up the name you want or not allow you to type. Refreshing helps, just wish it worked at the speed I do. Another thing is auto delivery texts don't work properly. Some guests will get three texts in a row, and a few get none. We haven't solved that issue yet. Review collected by and hosted on G2.com.

Contacting participants, easier than a phone call. Review collected by and hosted on G2.com.

The bugs. Multiple errors and reloading when halfway through a message. the page jumps down when you have scrolled up to past messages. Review collected by and hosted on G2.com.

Creating message templates for multiples Review collected by and hosted on G2.com.

Finding people who you have sent msgs to Review collected by and hosted on G2.com.

Best features is the group texting, scheduled texts, and being able to send out a mass text. Review collected by and hosted on G2.com.

I wish you could alter between text or email, its quite the run around when you have to email a client. Review collected by and hosted on G2.com.

Love how user-friendly Swell is! I set up with a rep how I wanted our review capturing requests to look, and everything after that was easy. We are a tour company, so there are hundreds of texts going out each day at different times, but I hardly have to do anything. It is well organized on the back end, making it easy to see the responses and troubleshoot any issues. Customer service is excellent as well. Review collected by and hosted on G2.com.

I wish I could do a date filter on the beta experience like I can on the original experience. This would help me sort through the reviews from a certain time period, rather than having to browse to find the correct date, or switch over to the "original experience". Review collected by and hosted on G2.com.

What I like best about Swell is that it's modern and user friendly Review collected by and hosted on G2.com.

You have to refresh the messages page at times for messages to be current Review collected by and hosted on G2.com.

I appreciate that you can add people to conversations so everyone gets notified Review collected by and hosted on G2.com.

I sometimes don't get an email notification which can be frusterating Review collected by and hosted on G2.com.

Swell allows our clients to connect with us just like anyone else in their contact list. It quickly brings our communication into their lives, creating more interaction and helping us access photos and documents. Review collected by and hosted on G2.com.

If Swell has a downside, I haven't noticed it yet! Review collected by and hosted on G2.com.

It gave us the ability to text with our customers Review collected by and hosted on G2.com.

Confusing. Hard to close out chats. Hard to search for existing clients via phone number or name. There is the new interface and the old interface. Keeping both was very confusing for staff. Why not keep one? But then there were things you could do in one interface you couldn't do in another.

They need to simplify things. Pick an interface and go with it.

Ultimately, we returned to the old texting software as it was easier to use. Review collected by and hosted on G2.com.