--- title: Airship Reviews meta_title: 'Airship Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 83 reviews by the users' company size, role or industry to find out how Airship works for a business like yours. aggregate_rating: rating_value: 4.0 review_count: 83 scale: '5' date_modified: '2026-06-24' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Airship Reviews **Vendor:** Airship **Category:** [Mobile Marketing Software](https://www.g2.com/categories/mobile-marketing) **Average Rating:** 4.0/5.0 **Total Reviews:** 83 ## About Airship Customer-obsessed companies outperform their competitors in revenue growth and customer retention, but only 6% of brands actually deliver true customer-centric experiences. The problem? In our mobile-first world, customers expect a unified, seamless experience wherever they interact with brands. But most often, those experiences are disconnected. Airship has everything you need to get mobile-first customer experience right — on the web, in the app and everywhere in between. Since the dawn of mobile apps, Airship has helped our customers create innovative mobile customer experiences. We delivered the industry’s first push notification and first in-app message. Then we powered the first mobile wallet boarding pass, now the digital norm for travelers. We enabled the first commercial use of Live Activities on the day it was launched by Apple. Most recently, we launched the world’s first no-code native Experience Editor for app and web, enabling marketers and product managers to engage with customers wherever they are and get work done in minutes instead of months without ongoing developer support. Today, the Airship Experience Platform provides an end-to-end solution for unifying experiences across channels and capturing value across the entire customer lifecycle. It starts with Airship’s market-leading app store optimization (ASO) solutions that promote app discovery and downloads. Then our AI-powered journey orchestration, content creation and experimentation solutions kick in — all no-code and highly flexible. Customer-facing teams can quickly design, deploy and iterate cohesive in-session experiences on the web and in the app. The result? Deeper customer engagement, better conversion. When it comes to helping brands get customer experience right in a mobile-first world, no one knows more, does more or cares more than Airship. ## Airship Pros & Cons **What users like:** - Users value the **outstanding customer support** from Airship, appreciating the team's responsiveness and genuine investment in their success. (3 reviews) - Users value the **proactive support** from Airship's team, enhancing collaboration and driving product improvements effectively. (3 reviews) - Users commend Airship for their **proactive partnership** and responsiveness, enhancing collaboration and product improvement efforts. (2 reviews) - Users value the **proactive customer engagement** of Airship, appreciating their responsiveness and collaborative approach to product improvement. (1 reviews) - Users appreciate the **ease of use** of Airship, enjoying its intuitive design and seamless implementation. (1 reviews) - Easy Setup (1 reviews) - Email Management (1 reviews) - Users praise the **user-friendly console** of Airship, allowing efficient management and enhanced engagement for mobile apps. (1 reviews) - Implementation Ease (1 reviews) - Intuitive (1 reviews) **What users dislike:** - Users report significant **delay issues** with Airship, leading to inefficiencies and frustrating experiences during campaigns. (2 reviews) - Users experience **slow loading times** with Airship, causing inefficiencies and frustration during basic tasks and data retrieval. (2 reviews) - Users experience **slow performance** with Airship, leading to inefficiencies and frustrating delays in completing tasks. (2 reviews) - Users find Airship **inefficient and time-consuming** , with poor UX and support delays complicating campaign management. (1 reviews) - Users find Airship's **complex features** inefficient, unintuitive, and prone to errors, leading to wasted time and frustration. (1 reviews) - Downtime Issues (1 reviews) - Integration Difficulty (1 reviews) - Interface Usability (1 reviews) - Lack of Insights (1 reviews) - Learning Curve (1 reviews) ## Airship Reviews ### 1. The WORST CEP I've ever worked with **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Mid-Market (51-1000 emp.) **Reviewed Date:** August 22, 2025 **What do you like best about Airship?** The Product team at Airship has been very proactive in engaging with us and gathering product improvement ideas. They are responsive, open to feedback, and eager to collaborate. The Email team in particular stands out as fantastic—genuinely interested in solving problems, improving the product, and making sure it meets our needs. **What do you dislike about Airship?** Working with Airship is mostly inefficient and time-consuming. The tool is unintuitive, with poor UX/UI, frequent errors, and long delays (e.g., test emails taking up to 15 minutes, segmentation loading very slowly). Multichannel retargeting is practically non-existent, making it difficult to run integrated campaigns. Many processes require workarounds, and nothing feels smooth or reliable. Support ticket resolutions can take days or weeks, and for complex issues the recommendation is often to hire a TAM—despite the tool itself not functioning properly. Overall, it makes even simple tasks unnecessarily difficult and wastes significant time. Only consider this tool if you would genuinely prefer creating promotional materials in Microsoft Paint. **What problems is Airship solving and how is that benefiting you?** Airship is meant to handle customer engagement and campaign automation, but it only partially solves these problems. The tool has many insufficiencies—campaign setup is slow and error-prone, multichannel retargeting is largely missing, and workflows are inefficient. Yes, new features are being added and the product is improving, but not nearly enough to keep up with competitors. **Official Response from Airship Team:** > Thank you for taking the time to share such thoughtful and detailed feedback. We take feedback like yours very seriously. It’s how customers like you help us take the product to the next level. We’re glad to hear that our Product and Email teams have stood out in their engagement and commitment to solving problems. At the same time, we deeply regret that you experienced inefficiencies, poor UX/UI, delays, and frustrations with support. That is not the standard we hold ourselves to. Rest assured, your feedback has been shared with our entire product and engineering teams, who are actively working to address the challenges you raised and seeking opportunities to re-earn your trust. We’d greatly value the chance to learn more about your experience in detail. Would you be open to a call with our leadership team? Your perspective will be vital in helping us improve and deliver a smoother, more reliable experience. Thank you again for helping us get better. We are committed to making this right. ### 2. Great variety of messaging options **Rating:** 4.0/5.0 stars **Reviewed by:** Alba C. | App channel owner-grotwh, Enterprise (> 1000 emp.) **Reviewed Date:** February 12, 2026 **What do you like best about Airship?** Variety of options in messaging. All in one platform **What do you dislike about Airship?** The initial onboarding is insufficient for learning how to use the tool. Additionally, there is little information on how to implement things at a technical level. **What problems is Airship solving and how is that benefiting you?** I would target the client through their app, helping to increase engagement. ### 3. Airship is an invaluable partner **Rating:** 5.0/5.0 stars **Reviewed by:** Mike Z. | Sr. Product Manager, Enterprise (> 1000 emp.) **Reviewed Date:** February 03, 2025 **What do you like best about Airship?** Airship offers best in class services for push and marketing features for the mobile apps I manage. Through their product offerings and the support they've offered, they've been an invaluable partner. They're transparent about any scheduled maintenance or issues, and helpful in supporting major events or initiatives our team brings to them. **What do you dislike about Airship?** Building reports via Airship's instance of Looker provides the ability to retrieve detailed analytics, but pulling data can be slow as data sizes and complexity increases. **What problems is Airship solving and how is that benefiting you?** Airship's reliable push services and analytics platform help reduce the burden of having to do these things in-house. We can also use their marketing features built into the mobile SDKs to prevent the need for custom implemenations of these types of features. ### 4. Effortless Implementation, Powerful Engagement, and Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Enterprise (> 1000 emp.) **Reviewed Date:** January 30, 2025 **What do you like best about Airship?** As a developer, I really like Airship because it makes my job easier and more effective. It’s intuitive, so I’m not constantly fighting the tool, and it scales effortlessly, no matter how big the workload gets. Implementation is a breeze, everything just WORKS, without a ton of extra setup or troubleshooting. But what really stands out to me is how its channels ensure we can reach our customers exactly where they are in the app, with multiple ways to engage them seamlessly. Instead of spending time figuring out the logistics of message delivery, I can focus on crafting the right message and making meaningful connections, which is really what we're all after! On top of that, the support from the Airship team has been outstanding. Emily and Mikey, in particular, have been incredibly helpful, always responsive, and truly invested in making sure we get the most out of the platform. They facilitate our relationship flawlessly, making it easy to collaborate and ensuring we have everything we need to succeed. It’s rare to find a tool that’s not only powerful but also backed by a team that genuinely cares, and that’s a huge part of why I enjoy working with Airship! **What do you dislike about Airship?** While continuous product improvements are beneficial, they also create a constant learning curve for developers using the tool. The frequent updates make it challenging to stay on top of new features, often leading to underutilization of its full potential. I’d love to see more polished, complete products rolled out, rather than an ongoing cycle of evolving beta versions. **What problems is Airship solving and how is that benefiting you?** As a Developer using this tool frequently, Airship makes it so much easier to create and manage in-app messaging with Scenes (the channel I primarily use), which has been a game changer. Instead of building and maintaining custom modals or banners, we can quickly set up engaging, interactive experiences right inside the app. It takes the complexity out of designing, deploying, and updating in-app messages, so we can focus on crafting the right content instead of spending time on custom development. The flexibility is a huge plus too. We can experiment with different layouts, tweak messaging on the fly, and ensure users see the right content at the right moment and all without another app update. And the best part is once enables, the implementation just flows! No extra backend work, no headaches, just a genius (and flexible) way to keep users engaged inside the app. ### 5. Great product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** June 25, 2025 **What do you like best about Airship?** It is an extremely helpful CEP and enables real-time, event-based targeting to specific audience segments. **What do you dislike about Airship?** The hands on the keyboard support staff can be very hit or miss. **What problems is Airship solving and how is that benefiting you?** More real-time in app modals provided to relevant audience segments and promotional SMS. ### 6. Seamless Integration and User-Friendly Console: Airship AXP Review **Rating:** 4.5/5.0 stars **Reviewed by:** Jason A. | CX Optimisation Manager, Enterprise (> 1000 emp.) **Reviewed Date:** May 16, 2024 **What do you like best about Airship?** We've been using Airship AXP for our mobile app. The console is user-friendly, making it easy for our team to navigate and manage our app's features efficiently. Its quick to onboard new users. Compared to other SDKs, the documentation for Airship is very good with plenty of code samples and imagery to guide you through. We get good support from our account managers based regionally in Singapore and also in the US. Overall, Airship AXP has proven to be a reliable and versatile platform that has significantly contributed to the success of our app, especially in growing our monthly active users and engagement. **What do you dislike about Airship?** A minor quibble is the occasional lag in loading the console, but this is a rare occurrence and doesn't significantly impact our workflow. We also use Apptimize, and sometimes there is a delay in receiving the 2FA email code. **What problems is Airship solving and how is that benefiting you?** Airship lets us communicate with customers in real-time, promote new features, and provide personalised marketing. It gives us many options for segmentation. **Official Response from Emma Patterson:** > We're happy to hear that Airship's AXP has been reliable and versatile for your app, contributing to the growth of your monthly active users and engagement. We appreciate your feedback and will take note of the occasional lag in loading the console to ensure a smoother experience for you! Thank you for being part of the world's leading mobile marketing software. ### 7. Despite a few shortcomings, a robust tool for user engagement. **Rating:** 4.5/5.0 stars **Reviewed by:** Shahzeb A. | Lifecycle Marketing Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** March 11, 2024 **What do you like best about Airship?** 1. Ability to handle and deliver the communications (Emails, Pushes, Inapps) to a huge data set. 2. The feature of sending pushes to a user's optimal time. 3. Pretty simple process of designing, implementing, and sending pushes and inapps. 4. Ease of integration of various channels (sequences, automations) to communicate with a user. **What do you dislike about Airship?** 1. There's a lot of room for improvement how customer support handles the queries. Sometimes, it's very difficult to make them understand our problem. & there's no 24/7 live customer support. 2. The performance analytics tab is very complex to understand. There are loads of filters which aren't self explanatory, but useful too. However it's a lot of hassle to understand them for a beginner. 3. Lack of automated revenue tracking from the emails (especially). 4. There's no online course, YouTube videos, or tutorials available over the internet to understand every bit and inch of this tool. So, it's about time to introduce it. **What problems is Airship solving and how is that benefiting you?** 1. Airship has helped us quite a lot in managing our churn rate and grow our user engagment. 2. It has also helped us understand a user's likes and dislikes (via A/B testing) which in turn helped us update our communications accordingly. **Official Response from Emma Patterson:** > We're happy to hear that Airship has been instrumental in managing your churn rate and enhancing user engagement. Your feedback about customer support and performance analytics is valuable, and we will use it to enhance our services. Thank you for taking the time to share your thoughts with us and as we continue to make improvements to our reporting and learning center, I'd be happy to keep you updated! ### 8. A solid platform for someone who wanted to dig into details of their users behavior. **Rating:** 3.5/5.0 stars **Reviewed by:** Taimoor H. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 04, 2024 **What do you like best about Airship?** A few things I like, - Performance Analytics: Complete breakdown of almost every aspect of user beahviour in terms of numbers. - Powerfull journey design tool. - Easy to navigate the basic version apart from the Performance Analytics part. **What do you dislike about Airship?** A few things I don't like, - Email attribution to Custom Events and user beaviour. - Limited options for Email Deisgn. - Limited capacity for A/B testing. Limited to one message per sequence. Can't test the whole sequece. - Performance Analytics and creating custom dashboards to visualize data is a bit tricky. - Implementation takes a bit of time but that's what all the tools of this sorts take. - Customer support can be improved. There's no priority support, which will respond to you in minutes. You'll have to pay for it. - Integration can be improved with other products like GA4 & Facebook. - No source identification of users: Either the users are coming from Facebook or Google or any other source. I would like my users coming from different sources to receive different communications. **What problems is Airship solving and how is that benefiting you?** Airship is empowering us to manage most of our communications with our exisitng and new users. ### 9. A powerful tool for growth and engagement **Rating:** 5.0/5.0 stars **Reviewed by:** Reah L. | Digital Banking Growth & Engagement Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** January 19, 2024 **What do you like best about Airship?** It is a powerful tool with many use cases, I've only used the tip of the iceberg with so much more to explore. It has helped to improve the perception of the products too. It's the main tool I use almost daily, working with various teams to send out many push notifications/inbox/in-app messages. I could easily send out a last-minute message if needed as it's fairly easy and quick to set up. Setting up the target audience within Airship using attributes is one of my favourites - thanks to the help of the data team to set it up, loading in data set into Airship system on a certain frequency. Airship has a very user-friendly interface with detailed documentation for self-help. If I had any questions/problems, I could easily reach out to the support team which gave very detailed replies and documentation with clear explanations that helped resolve any issues quickly. I also enjoy the training sessions, articles and reports Airship organised as those are very insightful and useful. **What do you dislike about Airship?** I struggle with the use of performance analytics. No doubt it has tons of useful information but this requires more time to understand and explore to fully utilise it. Thankfully, there's a great team that assists us in navigating this space. **What problems is Airship solving and how is that benefiting you?** Having an additional touchpoint with our customers in a more engaging manner. Overall, it has improved revenue numbers whenever we send notifications to customers. **Official Response from Emma Patterson:** > Thank you for sharing your positive experience with Airship! We're glad to hear that you find our platform user-friendly and that it has improved the perception of your products. We understand the challenges with performance analytics and are committed to providing more support and resources to help you fully utilize this feature. We appreciate your continued support and feedback! ### 10. Good tool to get your users engaged **Rating:** 4.0/5.0 stars **Reviewed by:** Anna K. | Performance Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2024 **What do you like best about Airship?** The integration & implementation of data into Airship is seamless, making it easy to use overall. I particularly appreciate the preview mode, which allows me to visualize how content will appear across various devices, ensuring a consistent user experience. The roll-out is quick, so we can test new Push Ideas very fast. I use it on a weekly base. **What do you dislike about Airship?** Some settings in Airship are too hidden, requiring support requests and explanations to locate them. Additionally, the inability to directly compare the performance of Pushes in an A/B test is a drawback. Instead, manual comparison is necessary. Furthermore, achieving even distribution of pushes throughout the day can be challenging, as there's only an option for all-at-once or distribution managed by Airship. **What problems is Airship solving and how is that benefiting you?** I use Airship for re-engagement pushes targeted at users who have become inactive (in various dimensions), as well as for friendly reminders. Engaging with inactive users, especially the first group, can be challenging as they likely have reasons for not using the app anymore. However, Airship's push notifications help us effectively reach out to these users. **Official Response from Emma Patterson:** > We're thrilled that you find Airship easy to use overall and that it helps you engage with inactive users effectively. We understand your concerns about hidden settings and the limitations in A/B testing and push distribution. Your feedback is important to us. If you haven't had a recent overview of our newer capabilities, reach out to your Account Manager or advocacy@airship.com and we may be able to solve for some of the challenges you've experienced with our platform. ### 11. First 1/2 year with Airship **Rating:** 4.0/5.0 stars **Reviewed by:** Nico J. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 29, 2024 **What do you like best about Airship?** Intuitive scene management interface. Easy creation, editing, and organization of scenes. Integration of various elements like text, images, videos, and interactive components. Customizable design options including colors, fonts, layouts. Powerful tools for creating and managing flows. **What do you dislike about Airship?** Slow problem resolution with support: Delayed response times from customer support for issue resolution. (We are try to fix Something for like 3 months) Reports and performance analytics could be more intuitive: Analytics and reporting features are somewhat complex to navigate. Improved user interface and guidance needed for better understanding and utilization of performance metrics. **What problems is Airship solving and how is that benefiting you?** Reaching users without push opt-in: Ability to engage with users who haven't opted in for push notifications. Alternative communication channels or strategies for reaching this user segment. Targeting cohorts and users with specific messages: Capability to segment users into cohorts based on various criteria. Tailoring messages and content to specific user cohorts for targeted engagement. F.e. Heavy cashback user can vote for the next deal ### 12. MOBILE CENTRIC APPROAC AT ITS BEST **Rating:** 3.5/5.0 stars **Reviewed by:** Giulia C. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 18, 2024 **What do you like best about Airship?** The key feature is Airship is without any doubt the mobile part. The ease in creating mobile campaign such as push notifications and in app messages is fenomenal. It shrunk the operational time of those types of campaigns and it added values and features. **What do you dislike about Airship?** The email integration had been quite problematic as that's not the focus of the platform, it's missing key features and it's not as intuitive as the mobile part for non tech users. Although the initial problems we are slowly improving and found the strat service at complete disposal for future implementation ad hoc for our needs. **What problems is Airship solving and how is that benefiting you?** With our old platform the process of creating a push notification was very timeconsuming, while now it takes no longer then 10/15 minutes to create a push with 9 languagess. **Official Response from Emma Patterson:** > We're glad to hear that you find our mobile-centric approach valuable and that it has significantly improved your operational efficiency for mobile campaigns. We appreciate your feedback on email and are always looking for the best ways to improve our solutions. ### 13. Powerful and easy to use tool for push notifications and in-app messages **Rating:** 4.5/5.0 stars **Reviewed by:** Jakob D. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 05, 2024 **What do you like best about Airship?** - simple and easy to set up push notifications/scenes/in-app-automations - great amount features - easy to implement different kind of elemtes like images, textes or buttons - great support team - Good and varied webinars **What do you dislike about Airship?** - sometimes the support team needs a long time to solve your problem - reports and analysis are not really inutitive - report tools are sometimes too complicated and not self-explanatory **What problems is Airship solving and how is that benefiting you?** We just started with some new Airship tools like Scenes and In-App Automations. Before we just had the opportunity to use the regular push notifications. With the new tools, especially the scenes we can easly contact users who have not give the opt-in for the push notifications. We now also have the ability to run a variety of tests with different types of user messages. **Official Response from Emma Patterson:** > Thank you so much for sharing your positive experience with Airship, especially regarding the ease of setting up push notifications, scenes, and in-app automations. We're sorry to hear about the challenges you've faced with support response time and the complexity of report tools. But rest assured, we are committed to addressing these issues to provide a better experience for our customers. ### 14. Full featured service with a ton of small caveats **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2024 **What do you like best about Airship?** The user interface is friendly, with many viewing options for metrics and performance. There is a way to do most types of campaigns. Journey and sequence system allows for targeted messaging. Most of the editors are feature-full compared to alternatives. **What do you dislike about Airship?** There are many different ways to approach the same task, but each method differs in their ease-of-use and available features. For example, one type of in-app message can display videos and another cannot. One of those has certain metrics that the other lacks. Simple features, such as rendering in landscape mode on a mobile device, are not available in some message types. Targeting a segment of your users can create long delays before the message is sent to the intended users. Using HTML can allow for better control in message design, but there are some customizations that are still out of your control. **What problems is Airship solving and how is that benefiting you?** We can target users who have may need additional help based on triggered events, track user journeys and target notifications to encourage interaction, and offer discounts to users that have proven to improve retention. **Official Response from Emma Patterson:** > Thank you for sharing your feedback with us. We're glad to hear that you appreciate the friendly user interface and the variety of viewing options for metrics and performance. We understand your concerns about the different approaches to tasks and the limitations in certain message types. We are constantly working to improve our platform and to improve your customer experience, I've shared your feedback with our product and account teams. We'll be announcing some feature enhancements soon that may address some of your concerns so if you haven't already, you can subscribe to our newsletter where we'll provide platform updates. https://www.airship.com/lp/navigator-newsletter-preferences/ ### 15. Overall a Robust Tool! **Rating:** 4.0/5.0 stars **Reviewed by:** Daniyal A. | Growth Marketing Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** March 04, 2024 **What do you like best about Airship?** The flexibility to communicate with our customers through various channels. The evolution and enhancement of push notification features. The ability to customize marketing efforts to our needs, like linking a journey to in-app actions or vice versa. The ability to connect with third-party MMPs like Apps flyer. **What do you dislike about Airship?** The learning curve is steep for beginners, especially with a lack of online help. It's about time Airship introduced online certifications like Braze. It would be great if the performance analytics allowed for more detailed data manipulation, like using SQL for those who want to dig deeper into the data. The inability to A/B test multiple journeys or in-app automation. **What problems is Airship solving and how is that benefiting you?** Airship has helped us communicate effectively with our customers without any problems for the most part. **Official Response from Emma Patterson:** > We're glad to hear that you appreciate the flexibility and evolution of our push notification features. As the leader in mobile marketing, we strive to provide the tools that make your job easier and your customer experiences better. We understand your concerns about the learning curve and lack of online help, and we are continuously working to improve our resources with new step-by-step videos launching soon. If you ever have questions or need a demo, please let us know! ### 16. A great tool to communicate your product with your customers **Rating:** 4.0/5.0 stars **Reviewed by:** Abdul Moeez S. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 08, 2024 **What do you like best about Airship?** It allows almost all the data one would need to enhance their products and serve the customers in a better way. No other tool allows this data dept and data insights. **What do you dislike about Airship?** the one downside I would like to highlight is that it is a very complex tool and there is no online course or video that can be used to learn it more effectively. **What problems is Airship solving and how is that benefiting you?** Airship address the challenge of fragmented communication channels. They provide a centralized platform, reducing the need for scattered email threads and multiple messaging apps. In traditional communication methods, important information can get lost amid a sea of emails or messages. Online communication tools often offer features to organize and prioritize information, reducing the risk of information overload. **Official Response from Emma Patterson:** > We're glad to hear that you find Airship's data capabilities beneficial for enhancing your products and serving your customers. We understand your concern about the complexity of the tool, and we are continuously working to improve our resources for learning and support so stay tuned for our video library coming soon. We've also recently launched our App Health Dashboard which may make it easier for you to find the results you're looking for, if you'd like a demo reach out to your Account Manager, or you can contact me at advocacy@airship.com ### 17. Loaded with capabilities for mobile builders **Rating:** 5.0/5.0 stars **Reviewed by:** Joanne M. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 05, 2024 **What do you like best about Airship?** 1. Has a lot of features for various use cases in a mobile business 2. In-app experience: Easy to set up and can be done as often as we want 3. The support team both technical and strategic is very responsive 4. Comprehensive documentation 5. Integration with our backend systems is fast 6. We use Airship daily for quick internal and external tests, experiments **What do you dislike about Airship?** 1. Email capability an be improved for more dynamic layouts **What problems is Airship solving and how is that benefiting you?** 1. Reach as many users in the fastest way possible. The push notifications land very fast. 2. Feature education: we are able to educate users about new offers and features quickly **Official Response from Emma Patterson:** > Thank you for sharing your positive experience with Airship! We're glad to hear that you find our platform comprehensive and easy to integrate with your backend systems. We understand your feedback about the email and are always working to incorporate client feedback into our roadmap. ### 18. Curate customer experiences within your app **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** March 22, 2024 **What do you like best about Airship?** Airship provides an easy way to build push and in-app notifications with a robust design and a variety of features. Notifications are simple to setup and test while offering many ways to customize most aspects of the notifications. The application is user friendly and fast to get started while also offering plenty to learn about more of the complex use cases. **What do you dislike about Airship?** Integration can take some time and that is where a lot of the ground work happens, but this is to be expected for any new tool. Airship does offer a lot of customization with notifications, however, there are some limitations like with button sizing, text placement/line spacing, limited options for device screen previews. **What problems is Airship solving and how is that benefiting you?** Airship allows us to curate customer journeys by providing custom tailored app experiences. **Official Response from Emma Patterson:** > It's great to hear that Airship is helping you curate customer journeys and provide custom-tailored app experiences. We appreciate your feedback on the integration process and the limitations with customization, and we will continue to work on enhancing these aspects of our platform. We're always looking for the best way to improve our user experience and I've provided your feedback to our product team! ### 19. Easy to use Push Notification platform **Rating:** 4.0/5.0 stars **Reviewed by:** Aaron E. | CRM Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** March 04, 2024 **What do you like best about Airship?** Very easy to set up push notifications and the coding language is easy to master. The UI is clean and straight to the point. **What do you dislike about Airship?** The Journey builder for push notifications is very longwinded to use. To check on the trigger for your journey, you have to access it in the main menu which only exists to check triggers. Everything else about the journey is stored in the message overview so it makes no sense why it's not. **What problems is Airship solving and how is that benefiting you?** Airship is benefiting by being the platform that allows us to easily send push notifications and in-app messages to our customers. This helps us inform customers of events happening in the cities they are visiting and helping them have the best experience possible. **Official Response from Emma Patterson:** > We're happy to hear that Airship is helping you easily send push notifications and in-app messages to your customers, allowing you to inform them of events and enhance their experience. We appreciate your feedback and will continue to strive for improvements! ### 20. Airship review **Rating:** 5.0/5.0 stars **Reviewed by:** Paul M. | CVM Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** May 22, 2024 **What do you like best about Airship?** Salesforce integration. Ease-of-use UI. Quick response from support. **What do you dislike about Airship?** Reporting is limited to admin access. I use the platform on a daily. Reporting needs to be available for such a user **What problems is Airship solving and how is that benefiting you?** Retention. The benefit stems from customer engagement. **Official Response from Emma Patterson:** > We're glad to hear that you appreciate our Salesforce integration and ease-of-use UI. We understand the importance of reporting for daily users and recently launched our App Health Dashboard. If you haven't already seen in, reach out to your account manager or message me directly at advocacy@airship.com to schedule a demo. ### 21. Airship has been a useful tool to engage our customers **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Civic & Social Organization | Mid-Market (51-1000 emp.) **Reviewed Date:** March 04, 2024 **What do you like best about Airship?** It has a user-friendly interface, single push notifications or A/B tests are quick and easy to set up and test, just like welcome series. Reporting is also easy to find and check. When in doubt, questions have been answered quite quickly, and there was good support with weekly catch up when starting out with Airship. **What do you dislike about Airship?** It's complicated to sign up as a tester, it's a very manual process that consists in having to open and close the app multiple times to get the specific contact ID. **What problems is Airship solving and how is that benefiting you?** We're able to contact those who have downloaded the app and are opted in to push notifications, while they are opted out of receiving marketing emails. **Official Response from Emma Patterson:** > We love to hear that you find Airship to be a user-friendly push provider that allows you to set up A/B testing with ease. We're always looking at ways to improve our platform so we appreciate your feedback for signing up as a tester. Here is a helpful tip that might make the process easier: Implement Named User. The unique identifier helps you map your customer ID back to different Airship channels. So no more opening and closing the app just to get that pop up with your channel ID. https://docs.airship.com/guides/messaging/user-guide/audience/segmentation/named-users/ ### 22. In general everythin works, but its not hasslefree. **Rating:** 2.0/5.0 stars **Reviewed by:** Marlo M. | Enterprise (> 1000 emp.) **Reviewed Date:** March 21, 2024 **What do you like best about Airship?** The creation screen of the messages is very good and straight forward, you find everything you need there. **What do you dislike about Airship?** - Lots of Messages being delivered way too late - constant login and member adding issues - No information about the subscription in the tool, you need to reach out to the support to get information on that - poor design - HTML- Editor does weird things sometimes - Audience count sometimes randomly doesnt work - Deeplinking or forwarding to websites/App Store doesnt work for some users **What problems is Airship solving and how is that benefiting you?** Informing users about updates in our app, seasonal changes and contract specific information and reminders. **Official Response from Emma Patterson:** > Thank you for your input. I'd love to assist in addressing some of your concerns about send time latency and the HTML editor. Please reach out to advocacy@airship.com so we can ensure everything in your integration is set up in a way that helps resolve some of your challenges. ### 23. Grizzlies Advertising Manager **Rating:** 5.0/5.0 stars **Reviewed by:** Derrick P. | Advertising Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 13, 2024 **What do you like best about Airship?** I really like how the product can adapt to varius forms of communications from. In app notifications, push notifications & geo fenced notifiations. **What do you dislike about Airship?** The reporting is not my favorite; it would be better if it was detailed or more in depth. **What problems is Airship solving and how is that benefiting you?** Airship allows us to communicate with our app users in multiple ways. It serves as a great tool to keep users engaged across multiple tactics. **Official Response from Emma Patterson:** > We appreciate your positive feedback on Airship's ability to communicate with app users in multiple ways. We are actively working to improve our reporting feature to better meet the needs of our customers. We recently launched our new App Health Reporting which gives you better visibility into how your campaigns are performing across each phase of the customer lifecycle. Reach out to your Account Manager for a demo or reach out https://www.airship.com/company/contact-us/ ### 24. Airship as a marketing automation and customer engagement platform **Rating:** 4.0/5.0 stars **Reviewed by:** Hammad A. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 11, 2024 **What do you like best about Airship?** Comprehensive breakdown of user behaviour in custom reports Intricate journey designer Easy creation & editing of automations **What do you dislike about Airship?** Lack of Channel based attribution to Custom Events and user beaviour. for e.g. via emails Limited options for A/B testing. Cannot test sequence or a path in sequence as a test. **What problems is Airship solving and how is that benefiting you?** Retention of existing users and Resurrection of inactive customers ### 25. Very user friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Mark S. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 15, 2024 **What do you like best about Airship?** The steps are easy and it is quick for sending push alerts **What do you dislike about Airship?** I have trouble logging in with the log in screen when I am kicked out. So I have to type airship.cmg.com to get back in as a workaround. **What problems is Airship solving and how is that benefiting you?** It helps notify the public of our content and public emergencies, such as tornados. **Official Response from Emma Patterson:** > We're glad to hear that you find Airship user-friendly and quick for sending push alerts. We apologize for the trouble you've experienced with logging in and being kicked out. If you haven't already, please contact support@airship.com and we can help troubleshoot the issue. ### 26. Bad UX overall **Rating:** 1.5/5.0 stars **Reviewed by:** Tomer A. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 19, 2024 **What do you like best about Airship?** What I like best about Airship is its light weight design and quick customer support. **What do you dislike about Airship?** The downsides of Airship is the lack of features, customization and ability to copy from non-prod to prod for faster shipping. **What problems is Airship solving and how is that benefiting you?** Aiship helps with quicker testing and itteration **Official Response from Emma Patterson:** > We appreciate your feedback and are glad to hear that you find Airship's design and customer support to be positive aspects. We understand your concerns about the lack of features and customization, as well as the ability to copy from non-prod to prod. We are constantly working to improve our platform and I've shared your feedback with our product team. ### 27. User-friendly Platform **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** March 12, 2024 **What do you like best about Airship?** I appreciate that Airship is very user-friendly. I was introduced to the platform a month ago, and found that the platform was easy to use and navigate. **What do you dislike about Airship?** Scheduled sends start to go out 24 hours in advance, so it can be hard to make last minute changes without setting up an entirely new send. **What problems is Airship solving and how is that benefiting you?** We send push notifications every day so Airship is helping us maintain open lines of communication/inform our app users of any promotions running that day. **Official Response from Emma Patterson:** > We're glad to hear that you find Airship user-friendly! We strive to make our platform easy to use for all our customers and understand that it can be frustrating to have to create a new send when last-minute changes need to be made. This is largely to allow for users across all timezones to get the message but I've sent over your feedback to our product team to take a look at! ### 28. Great User friendly platform **Rating:** 4.5/5.0 stars **Reviewed by:** kieran M. | Enterprise (> 1000 emp.) **Reviewed Date:** March 08, 2024 **What do you like best about Airship?** The ease of use and clean UI - The platfrom is very easy to navigate **What do you dislike about Airship?** In-app message preview doesnt provide the most accurate reflection **What problems is Airship solving and how is that benefiting you?** We are able to target users directly to support deper actions within their jounrey **Official Response from Emma Patterson:** > We're glad to hear that you find Airship user-friendly and easy to navigate. We appreciate your feedback about the in-app message preview I'll provide your feedback to our product team! ### 29. Still in the very early stages of using Airship. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Sports | Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2024 **What do you like best about Airship?** Getting to see the actual analytics of how many notifications were sent, what the effectiveness rate was and how can we possibly draw attention to our news better with our fans. **What do you dislike about Airship?** I have not discovered a downsize yet as I'm only a few months into usage. **What problems is Airship solving and how is that benefiting you?** It gets our news, information and content in front of our fans in an avenue other than social media. Allows us, as a school athletics website, to treat ourself somewhat like a news agency. **Official Response from Emma Patterson:** > We're glad to hear that you are enjoying the analytics feature and finding it beneficial for drawing attention to your news. We hope you continue to find value in using Airship as you explore its capabilities further. ### 30. URBAN AIRSHIP REVIEW **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** March 08, 2024 **What do you like best about Airship?** IT HELPS US ON DAY TO DAY ACTIVITIES TO ATTRACT MORE CUSTOMERS IN OUR PLATFORMS. IT OFFERS A LOT OF FEATURES THAT WE USE ON OUR CAMPAIGNS/ **What do you dislike about Airship?** UI CAN BE IMPROVED FOR BETTER CLARITY OF CAMPAIGNS AND INCLUDE MORE FILTERS, SUCH AS HIGHEST ACCEPTANCE RATE OR LOWEST. WE WANT TO BETTER UNDERSTAND ENGAGEMENT SEQUENCES (SMART PUSH NOTIFICATIONS) THAT ARE NOT VERY ADAPTABLE **What problems is Airship solving and how is that benefiting you?** ITS NOT A PROBLEM BUT A NECESSITY TO SEND COMMERCIAL TAILORED COMMS TO OUR USERS **Official Response from Emma Patterson:** > We're glad to hear that Airship has been helping you attract more customers and offers features that are useful for your campaigns. We're always looking at ways to improve our customer experience so you can improve yours! With our new App Health Dashboard, you may be able to better understand your engagement sequences a bit better. If you haven't already seen it I encourage you to connect with your Account Manager for a demo, or you can reach out to us at advocacy@airship.com ### 31. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Online Media | Mid-Market (51-1000 emp.) **Reviewed Date:** March 19, 2024 **What do you like best about Airship?** I think Airship is a great product for sending push alerts and is intuitive to use. I also think the reports are helpful in understanding the performance of certain topics and audiencesegments. **What do you dislike about Airship?** I wish Airship would show labels when looking at prior push alerts. Currently, you have to click in, which is an extra step. **What problems is Airship solving and how is that benefiting you?** It helps hit different audience segments, which is vital for my organization. **Official Response from Emma Patterson:** > We're glad to hear that you find Airship easy to use and that it helps you hit different audience segments. We appreciate your feedback about showing labels for prior push alerts, one thing that might help you view this more easily is from the Messages Overview screen by navigating to the upper right corner and selecting "expand" this will expand the overview of messages sent so you can see details including campaign categories. We hope this helps solve your problem. ### 32. Great platform, but missing key elements **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Enterprise (> 1000 emp.) **Reviewed Date:** March 12, 2024 **What do you like best about Airship?** The UX/UI is great - it's intutitive and easy to learn. **What do you dislike about Airship?** There are some key functionalities that Airship is lacking. In order for it to replace traditional channels, it needs to allow a better system for email lists that update automatically and allow more open channels of communication between the drafter and the approver. **What problems is Airship solving and how is that benefiting you?** Airship is allowing us to reach individuals in real-time about actionable or urgent communications. **Official Response from Emma Patterson:** > We're glad to hear that you find Airship easy to use and that it helps you hit different audience segments. We appreciate your feedback about showing labels for prior push alerts, one thing that might help you view this more easily is from the Messages Overview screen by navigating to the upper right corner and selecting "expand" this will expand the overview of messages sent so you can see details including campaign categories. We hope this helps solve your problem. ### 33. Complete but complicated **Rating:** 3.0/5.0 stars **Reviewed by:** Alba C. | App Channel Owner, Mid-Market (51-1000 emp.) **Reviewed Date:** March 14, 2024 **What do you like best about Airship?** The variety of options, it is a complete platform. And the webinars **What do you dislike about Airship?** It's very difficult to exploit all its possibilities, initial tests are lacking. **What problems is Airship solving and how is that benefiting you?** Communications with the users **Official Response from Emma Patterson:** > We're happy to hear that you find value in the variety of options our platform offers and webinars. We understand that our solution can be complex, but we're always happy to help walk you through with a demo and to show you how to leverage testing in its fullest capacity. ### 34. Airship has made it easier to create, view, and test push notifications. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Sports | Mid-Market (51-1000 emp.) **Reviewed Date:** March 11, 2024 **What do you like best about Airship?** I like that I can fully view what my push notification is going to look like and test it before I send it. **What do you dislike about Airship?** Sometimes how it shows me my push will look isn't accurate. Titles get cut off a lot and it requires a lot of tests to get right. **What problems is Airship solving and how is that benefiting you?** Being able to view pushes which I wasn't able to do before through our sidearm website. **Official Response from Emma Patterson:** > We're glad to hear that you find it easier to create, view, and test push notifications with Airship! Thanks for the feedback! We're always looking for best ways to improve our platform, while it does take extra time, testing on a device is always a best practice as the final rendering of a push will vary based on device model, type, and end-user settings. ### 35. Insightful seminars **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Mid-Market (51-1000 emp.) **Reviewed Date:** February 29, 2024 **What do you like best about Airship?** The seminars are really insightful and useful, explaining the topics in a clear and organised way. **What do you dislike about Airship?** At the moment one feature that could be improved in my opinion is the instruction of characters limit (title and text) for push notifications based on the type of device, in order for them to not be cut out **What problems is Airship solving and how is that benefiting you?** The push notification organisation is very smooth, both from the creation to the subsequent performance analysis ### 36. I would like to see more insights into the communications **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Market Research | Mid-Market (51-1000 emp.) **Reviewed Date:** March 11, 2024 **What do you like best about Airship?** The ability to create in-app and target the IDs easliy. **What do you dislike about Airship?** Not having a local support team in Australia which can take up to 4-5 buiness days for the issue to be solved. Having an easier implementation ways to apply such as exlucing IDs. **What problems is Airship solving and how is that benefiting you?** Sending a targeted in-app and push notifications to the app users to improve the compliance and reduce the churn. **Official Response from Emma Patterson:** > We're glad to hear that you find Airship easy to use and that it helps you hit different audience segments. We appreciate your feedback about showing labels for prior push alerts, one thing that might help you view this more easily is from the Messages Overview screen by navigating to the upper right corner and selecting "expand" this will expand the overview of messages sent so you can see details including campaign categories. We hope this helps solve your problem. ### 37. Easy to work with, have a good relationship **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Enterprise (> 1000 emp.) **Reviewed Date:** March 01, 2024 **What do you like best about Airship?** Simplified way for our business partners to publish marketing material. Technical team is easy to communicate with and responsive to our needs. There's a lot of features. SDK integration is mostly painless and easy to implement. **What do you dislike about Airship?** Reporting is difficult to navigate and not wholly intuitive. Would like if contact management was easier to search **What problems is Airship solving and how is that benefiting you?** It allows our marketing team to easily send out communications to our users. ### 38. Great Platform with wide range of possibilities **Rating:** 5.0/5.0 stars **Reviewed by:** Tomas . | Email Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 24, 2022 **What do you like best about Airship?** Lots of different options to communicate from push notifications to different in-app automations and even surveys. **What do you dislike about Airship?** Bit difficult is to create reports in Performance Analytics. **What problems is Airship solving and how is that benefiting you?** Great platform to communicate with Customers in different ways and channels **Official Response from Emma Patterson:** > Thank you for your feedback! We're thrilled that you find Airship's communication options valuable. We hear you about the difficulty in creating reports in Performance Analytics, we recently launched our app health dashboard to help make things a little easier when it comes to getting deep insights in a more user-friendly way. Contact your Account Manager or advocacy@airship.com and we'll get you set up with a demo! ### 39. Very User-Friendly Tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** March 13, 2024 **What do you like best about Airship?** I love how user-friendly the tool is and the amount of dedication/help we have from our admin team. I use Airship every day in my role. **What do you dislike about Airship?** I dislike the time spent waiting on test sends. **What problems is Airship solving and how is that benefiting you?** They are always brainstorming ideas and providing suggestions to help us achieve goals for our organization/company. **Official Response from Emma Patterson:** > Thank you for sharing your positive experience with Airship's user-friendly interface and the support from your account team. We apologize for any inconvenience caused by test sends and we'll share your feedback with our product team. In the meantime, if you need additional support specific to steamlining testing, let your Account Manager or support@airship.com know and we'll get you support. ### 40. Seamless Notifications with Airship **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Broadcast Media | Enterprise (> 1000 emp.) **Reviewed Date:** December 10, 2023 **What do you like best about Airship?** Airship has proven itself to be a reliable platform. Its seamless performance makes it a valuable tool for anyone looking to enhance their communication strategy. As well we have always had a great customer support. **What do you dislike about Airship?** Airship could improve its user interface, I have had some challenges executing in app messages and reviwing the activity log. The activity log needs a search functionality and date picker to make it useful. **What problems is Airship solving and how is that benefiting you?** We leverage Airship as our primary platform for sending push notifications, a key tool that empowers us to seamlessly communicate with our users and foster meaningful engagement. **Official Response from Emma Patterson:** > We're glad to hear that you find Airship to be a reliable platform and that it has enhanced your communication strategy. We appreciate your feedback on the user interface and will take it into consideration for future improvements. ### 41. Push Notification Strategist **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Environmental Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 25, 2024 **What do you like best about Airship?** The ease of using their interface is definitely my favorite. Additionally, the amount of documentation I can find for just about any problem or question I have is such a relief. I love being able to figure it out without having to bother our Rep if I can help it. **What do you dislike about Airship?** I think some of the analytics section can be a bit convoluted. There are a lot of specific steps you have to take to save a file or a chart, as well as even getting to the analytics explore you're trying to get to. **What problems is Airship solving and how is that benefiting you?** Consistently working through how quickly tags can run through as well as our data gathering. **Official Response from Emma Patterson:** > Thanks for taking the time to leave us a review! We're glad you love the ease of use we've put into the user interface and we pride ourselves on offering a robust docs library to make it easy to find what you need. We heard your feedback about analytics and we've recently launched our App Health Dashboard to make your life easier when it comes to making data-driven decisions. Reach out to your Account Manager and we'll get you set up with a demo. ### 42. Really clear and insightful **Rating:** 5.0/5.0 stars **Reviewed by:** Fiona H. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 15, 2024 **What do you like best about Airship?** The webinar was really helpful, the speakers were very clear to understand and used great user cases as inspiration. **What do you dislike about Airship?** Nothing, it is very easy to use and had no problems. **What problems is Airship solving and how is that benefiting you?** Push notifications, being able to target members that we are currenly unable to reach through email ### 43. very good **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Online Media | Mid-Market (51-1000 emp.) **Reviewed Date:** March 18, 2024 **What do you like best about Airship?** User friendly, straight forward, easy to create push, inapp etc **What do you dislike about Airship?** reporting is complex, no confluence page to understand how to create a report for push, inapp etc **What problems is Airship solving and how is that benefiting you?** loading time of push lists has significantly increased, it helps us to schedule the push faster **Official Response from Emma Patterson:** > We're glad to hear that you find Airship user-friendly and easy to use for creating push and in-app messages. We understand your frustration with the reporting complexity and lack of resources for creating reports, and we are constantly working to improve our reporting features and provide more resources for our users. We appreciate your feedback. ### 44. Great platform for communication **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2024 **What do you like best about Airship?** A lot of functions, variety of different channels, easy to use and navigate, has a great customer support **What do you dislike about Airship?** Nothing serious at the moment. Reports could be easier to create **What problems is Airship solving and how is that benefiting you?** Reach our customer, retention, sales, informing about new features. **Official Response from Emma Patterson:** > We're happy to hear that you are enjoying the functions and variety of channels that Airship offers! We appreciate your feedback about the report creation process and will work on making it easier for you. If you haven't already taken a look at our App Health Dashboard it may help with some of your report creation. Thank you for choosing Airship for your communication needs! ### 45. The platform is good but it could be better **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Mid-Market (51-1000 emp.) **Reviewed Date:** March 11, 2024 **What do you like best about Airship?** The possibility to create push notifications. **What do you dislike about Airship?** The reporting function is limited and could be improved, for example, by allowing campaign exports directly to excel. **What problems is Airship solving and how is that benefiting you?** Airship is enhancing the user experience in the platform, which is a significant advantage for users. **Official Response from Emma Patterson:** > We appreciate your input on how Airship is benefiting you. Enhancing the user experience is one of our main goals, and we will continue to strive for improvements. ### 46. Good but not great **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** March 07, 2024 **What do you like best about Airship?** I like the simplicity of the platform in the process of creating the communications **What do you dislike about Airship?** I was dissapointed to know that not all the features where fully functional/available even when the buttons are displayed. **What problems is Airship solving and how is that benefiting you?** Stay in communication with our clients via App Notifications **Official Response from Emma Patterson:** > We appreciate your positive feedback on the simplicity of our platform for creating communications. We apologize for any inconvenience caused by the features not being available when shown in the dashboard, and we are committed to sharing your feedback with our product and design teams. ### 47. Ver impressive experience **Rating:** 5.0/5.0 stars **Reviewed by:** Rao T. | Digital Marketing Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** August 27, 2023 **What do you like best about Airship?** I think its the ability to expand the data via dedicated dashboards. Built on the backbone of Looker, Airship's Performance Analytics is a very powerful tool to understand the audience and the impact of our communications. **What do you dislike about Airship?** - Not being able to run connected campaigns until recently Airship gave us the feature of connecting Sequence to IAA and then Sequence again. - another important one was, not being able to run two IAA back to back and use the interaction with the first one as the trigger to the second one. **What problems is Airship solving and how is that benefiting you?** Airship is giving us the ability to communicate with over 750,000 monthly active users via different channels and is also giving us insight of on the performance of different user segments, their consumption, their profitability and the timeline of the users stay with our product. ### 48. Could be better **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Mid-Market (51-1000 emp.) **Reviewed Date:** March 25, 2024 **What do you like best about Airship?** Can at least do the bare bones of what is needed for a mobile messaging platform. Supports message center which is nice. **What do you dislike about Airship?** Very limited in out of the box capabilities. Automation set ups don't feel logical or consistant with other message sending platforms. A/B test reporting is difficult to find more than a few days after send. **What problems is Airship solving and how is that benefiting you?** Message customers within a mobile app. **Official Response from Emma Patterson:** > We hear your concerns and are dedicated to refining our platform to better meet your needs. Your insights on automation and A/B test reporting have been shared with our product team. If you haven't yet taken a look at our Feature Flags solution the reporting may assist in some of the challenges you're having. If you need assistance in getting reporting setup for a specific campaign please reach out to your Account Manager we're always happy to help. ### 49. Easy to use, a lot of features still to be discovered. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** March 04, 2024 **What do you like best about Airship?** It's user-friendly and easy to learn. If I have issues, the support is fast and efficient. There's also a lot of features to test. **What do you dislike about Airship?** There's some data that are harder to find. Ex : the number of tags created and how many devices are attached to each tag. **What problems is Airship solving and how is that benefiting you?** Send push notifications through our apps and making it easy for the users. **Official Response from Emma Patterson:** > We're glad to hear that you find Airship user-friendly and easy to learn. Our support team is committed to providing fast and efficient assistance. We're always working to improve our platform based on customer feedback. If you haven't already seen our App Health Dashboard reach out to your Account Manager so we can give you a demo and see if it solves any of your data needs. ### 50. A reliable partner **Rating:** 4.5/5.0 stars **Reviewed by:** Marco T. | Online Managing Director, Enterprise (> 1000 emp.) **Reviewed Date:** February 14, 2024 **What do you like best about Airship?** we appreciated the Reliability, flexibility in integration with custom systems **What do you dislike about Airship?** we would like more flexible pricing policies **What problems is Airship solving and how is that benefiting you?** we can manage an effective relationship with our customers **Official Response from Emma Patterson:** > Thank you so much for your positive feedback about Airship! We are delighted to hear that you appreciate our reliability and flexibility in integration with custom systems. We understand your concern regarding pricing policies, and we are constantly working to improve and provide more flexible options for our customers. I'll be sure to share your feedback with the team! - [View Airship pricing details and edition comparison](https://www.g2.com/products/airship/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-24+12%3A18%3A00+-0500&secure%5Bsession_id%5D=fd0a5c38-a41c-4979-a385-b4d735a57dfc&secure%5Btoken%5D=d1750c3eb5b49ddc3a9215da17bbd6f0bca07a9566066383495c7a8918672c1e&format=llm_user) ## Airship Integrations - [Adobe Analytics](https://www.g2.com/products/adobe-analytics/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Movable Ink](https://www.g2.com/products/movable-ink/reviews) - [Nuance](https://www.g2.com/products/nuance/reviews) - [Persado](https://www.g2.com/products/persado/reviews) ## Airship Features **Campaigns** - Customize - Scheduling - Retarget - Segmentation - Triggered Notifications **Analysis** - Campaign Analysis - Uninstall Tracking - Custom Dashboards **Analytics** - Campaign Performance - Audience Insights **Campaigns** - Proximity Marketing - Push Notifications - Bulk SMS - Two-Way Text Messaging - Email Campaigns - Audience Segmentation **Optimization** - A/B Testing - Personalization - Rich Notifications - Integrations **Engagement** - Coupons and Promotions **Agentic AI - Push Notification** - Autonomous Task Execution - Adaptive Learning - Proactive Assistance **Platform** - Optimization - Internationalization **Agentic AI - Mobile Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making ## Top Airship Alternatives - [Braze](https://www.g2.com/products/braze/reviews) - 4.5/5.0 (1,661 reviews) - [OneSignal](https://www.g2.com/products/onesignal/reviews) - 4.7/5.0 (1,181 reviews) - [CleverTap](https://www.g2.com/products/clevertap/reviews) - 4.6/5.0 (642 reviews)