Branch Reviews & Product Details

Using this resource allows our employees to access funds instantly. Very easy to use for the employees. Review collected by and hosted on G2.com.

The limit of day transfers from the branch to the employees bank. Review collected by and hosted on G2.com.

Branch is so easy for our staff and our admin to use. It has given us full transparency, so we're sure tips are being sent to the right person for the right amount. It has cut down on the amount of cash we have in the building, so we've reduced our liability in that aspect. Review collected by and hosted on G2.com.

I wish branch would email me invoices each day for payments that have been sent, but that's a small "downside" compared to all of the benefits of their system. Review collected by and hosted on G2.com.

Branch’s website is easy to navigate, which makes it straightforward to find the information and tools I need. Whenever I have questions about employee accounts or Branch tools, support is readily available, so I can get help quickly when I need it. Overall, the platform feels user-friendly and offers convenient access to both resources and support. Review collected by and hosted on G2.com.

With complete honesty, I don’t have a single negative thing to say about Branch’s product or their staff. Review collected by and hosted on G2.com.

I really like that Branch is very user-friendly. The admin portal is super easy to navigate, making it simple to find what I need. It has saved us a ton of time because we're no longer manually uploading massive sheets with invoicing information. It has removed a lot of errors, especially those due to incorrect bank information input. I also appreciate that their customer service is incredibly responsive and helpful, usually resolving issues within the day. We also benefit from their live IRS verification for W-9 information, knowing in real-time if information is valid. I love that Branch's customer service is dedicated and readily available, which supports agents who may not be very tech-savvy, helping to quickly address any issues they face. On the client side, it’s great how the invoicing power is in the agents' hands now, reducing errors on our end. Overall, it's been a wonderful experience with them. Review collected by and hosted on G2.com.

The only issue we've really come across with Branch is their security feature, which closes inactive accounts after a certain period. This has caused some problems when agents return and their accounts were previously closed. However, the very responsive customer service has helped us resolve these issues relatively quickly and we are able to get the agent a new account and ready for invoicing in no time. Review collected by and hosted on G2.com.

The biggest upside of Branch is the flexibility it gives our employees in how they receive and access their money. We use it across 15 locations for roughly 100 employees, including daily tip payouts for delivery drivers and direct deposit for employees who choose to use their Branch account.

It is especially helpful for younger employees or team members who may not have a traditional bank account. The app is easy to use, funds are accessible quickly, and employees have several options for spending, transferring, or managing their money. From the employer side, it also simplifies tip distribution and reduces the need for manual payment processes. Review collected by and hosted on G2.com.

The biggest downside of Branch is customer support when an issue does occur. Problems are relatively rare, but when they happen, the resolution process can be slow and frustrating, sometimes taking weeks with limited communication or meaningful assistance from the Branch team.

Because Branch is handling employee pay and tips, delays like that can quickly become a trust issue with the employee. As the employer, we are often trying to help resolve the problem but have very limited ability to do so without stronger support from Branch. This is easily the biggest area I would like to see improved. Review collected by and hosted on G2.com.

As a customer, the best part about Branch is the support that we receive from our customer rep and the support staff we have in a direct Slack channel. They are responsive and eager to help. The Dashboard UX is easy to navigate and find information and reports on our users. We've been using Branch for several years now and they have grown alongside our business and been flexible to our needs. The value matches any contributions we make to integrations and ongoing use. Review collected by and hosted on G2.com.

Due to the nature of how Branch works, we don't have as much visibility as we'd like sometimes in order to support our users, but I understand that there are necessary restrictions in place for security purposes. Review collected by and hosted on G2.com.

We haven't dived into any new features of the platform, but the core function that we use it for, early pay, has been great! This has given us flexibility in paying employees that we wouldn't otherwise have. Review collected by and hosted on G2.com.

Nothing at this time! We're still very happy with the early pay application. Review collected by and hosted on G2.com.

I use Branch to enable instant payments for the workers on our platform, and it solves a lot of problems for us with its pre-built application and wallets. The product works very well, the price is fantastic, and the team is outstanding. My favorite thing about Branch is the seamless and simple integration, either with a Branch Wallet or through Branch Direct, which meets my workers exactly where they are. The optionality to pay directly to their existing bank account, or to create a wallet within Branch's ecosystem, gives them the power to do so in a reliable, easy way. Initially setting up Branch was incredibly easy thanks to Corey, our implementation manager, who was outstanding and acted as one of our team members, leading our project. Review collected by and hosted on G2.com.

Though support is VERY GOOD, I find ongoing account management not as fast or knowledgeable as the implementation managers. This means it's a little slower to get questions answered post-integration. Review collected by and hosted on G2.com.

I like that Branch is easy to use and provides instant payments, which is perfect for a quick payout to my service staff. The Branch system funds their accounts the same day, which is crucial as our servers need cash the same day. I also appreciate the debit cards that are available, enabling our team to take out money or pay bills easily. The initial setup was very easy, thanks to Branch's helpful support staff. Review collected by and hosted on G2.com.

I have a small issue with fraud, specifically related to hacked debit cards. Review collected by and hosted on G2.com.

Still works great, rarely have issues, overall it just works Review collected by and hosted on G2.com.

Even less employee issues than previously, the only thing would be if an employee signs up before they were on our roster, it'd be helpful if it could automatically enroll them once they are on the roster Review collected by and hosted on G2.com.