# Branch Reviews **Vendor:** Branch **Category:** [Financial Wellness Software](https://www.g2.com/categories/financial-wellness) **Average Rating:** 4.7/5.0 **Total Reviews:** 63 ## About Branch Branch is the leading provider of workforce financial infrastructure that delivers fast, flexible options for people to get paid. Easily pay W-2 and 1099 workers: offer cashless tips, reimbursements, paycard alternative, earned wage access, and other types of payments—all from one platform. No pre-funding needed. Whether it’s sending earnings to employees or contractors, companies choose Branch because they know that faster payments can help them strengthen worker loyalty, save time and money, and unlock productivity to drive business growth. Earners that sign up with Branch can receive a free deposit account, quick access to earned wages, rewards, and personal finance tools to help them manage their cash flow between paychecks. Branch partners with the nation’s leading companies in hospitality, healthcare, platforms, marketplaces, and staffing services. Customers like Jimmy John’s, Uber, and Continuum experience greater efficiency, worker loyalty and retention by implementing our solutions. Want to join their ranks? See what Branch can do for you by requesting a demo. ## Branch Pros & Cons **What users like:** - Users appreciate the **ease of use** of Branch, facilitating account management and seamless employee payments. (3 reviews) - Users appreciate the **easy payroll management** with direct card loads and seamless daily payments for employees. (3 reviews) - Users value the **efficiency** of Branch in automating and scheduling social media posts effortlessly while maintaining control. (2 reviews) - Users find the **free services** of Branch invaluable, enjoying effortless automation and scheduling for social media posts. (2 reviews) - Users value the **direct loading of funds** onto cards, facilitating seamless transactions for team members. (1 reviews) - Access Availability (1 reviews) - Accessibility (1 reviews) - Automation (1 reviews) - Benefits (1 reviews) - Convenience (1 reviews) **What users dislike:** - Users express frustration with **poor customer support** , often receiving unhelpful responses and facing communication difficulties. (3 reviews) - Users report **access limitations** , finding it challenging for non-tech-savvy employees to activate their accounts and manage funds. (2 reviews) - Users experience a **lack of phone support** , facing difficulties in troubleshooting and getting timely assistance from Branch. (2 reviews) - Users face **access issues** due to difficulties in card activation, especially for non-tech-savvy employees. (1 reviews) - Users find the **account setup challenging** for less tech-savvy employees, often requiring additional support that isn't effective. (1 reviews) - Difficult Navigation (1 reviews) - Email Communication (1 reviews) - High Fees (1 reviews) - Limited Options (1 reviews) - Miscommunication (1 reviews) ## Branch Reviews ### 1. Easy way to pay tips out daily! **Rating:** 4.0/5.0 stars **Reviewed by:** Kim N. | Vice President, Mid-Market (51-1000 emp.) **Reviewed Date:** October 08, 2024 **What do you like best about Branch?** Branch is easy to use and identify employees that have accounts and those that still need accounts. Working with a daily file that provides the correct pay amounts makes it easy and seamless to pay Employees tips out daily. **What do you dislike about Branch?** It can be difficult to ensure that Employees have correctly activated their card and account to ensure that they have access to their funds. 95% of the time it is easy, but for Employees that are not tech-savy the process can be cumbersome and difficult to help them navigate. The Employee/card holder Branch support Team is not helpful in assisting with these issues. **What problems is Branch solving and how is that benefiting you?** Branch allows us to continue to pay our Employees their tips on a daily basis, rather than make Employees wait until payday to collect their tips. ### 2. Save Time Staying Active on Social Media **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2025 **What do you like best about Branch?** The BranchUp product helps you automate your social media posts using AI-generated content that you can still edit to make it your own and then schedule to maintain your preferred cadence. **What do you dislike about Branch?** The post formats are not always consistent and often don't include hashtags or your preferred contact method(s) **What problems is Branch solving and how is that benefiting you?** The BranchUp product by Branch is saving me so much time with social media management and engagement for my business ### 3. Branch is an easy way to pay out tips daily. **Rating:** 4.0/5.0 stars **Reviewed by:** Stephanie F. | Help desk supervisor, Enterprise (> 1000 emp.) **Reviewed Date:** October 30, 2024 **What do you like best about Branch?** The fact that team members have all their funds loaded directly into their card. **What do you dislike about Branch?** How hard it is to troubleshoot and work with Branch support. Getting very basic answers of things that have been tried before reaching out for further support. Also team members not being able to reach branch support. **What problems is Branch solving and how is that benefiting you?** Not needing cash flow in stores. ### 4. When help is needed seems slow to receive response on emails. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Restaurants | Enterprise (> 1000 emp.) **Reviewed Date:** October 08, 2024 **What do you like best about Branch?** WEB site is easy to use when looking up accounts & Distributions **What do you dislike about Branch?** When an employee is requesting help by calling into Branch - They turn them back to us. I in turn have to email as I do not have the answer and Branch does have to take care of the issue afterall. It just seems like we go in circle when help is needed. **What problems is Branch solving and how is that benefiting you?** The ease of employees having acces to their Tips/Mileage on a daily basis. ### 5. CFO **Rating:** 4.5/5.0 stars **Reviewed by:** Carlos R. | CFO, Mid-Market (51-1000 emp.) **Reviewed Date:** October 08, 2024 **What do you like best about Branch?** Branch is Free. The Branch app works and allows employees to pay electronically **What do you dislike about Branch?** $300 Daily transfer limit on immediate transfers to account. **What problems is Branch solving and how is that benefiting you?** I do not have to have cash on hand. ### 6. Branch is Extremely helpful in me running 4 Restaurants!! **Rating:** 5.0/5.0 stars **Reviewed by:** Casey C. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 30, 2023 **What do you like best about Branch?** Branch is quick and easy!! My employees LOVED when we tranisitoned to branch. They get paid everyday instantly! It keeps my on my toes with distributing tips daily instead of weekly. There were times before I introduced Branch to the Restaurant Group that I would fall behind on my tip spreadsheet. I would find myself having to rush to finish it at the end of the week. When you rush mistakes happen. Mistakes with peoples money is not a good thing. Now Branch is part of my daily ruteen! It has also put the restaurant group as a whole in a better postion finacially. Not having to have a weekly pay out of tips being deducted from the bank accounts is probably the most important! Having Branch deduct it form our account daily has put us in a better postion. Thank you Branch! **What do you dislike about Branch?** Honestly, I don't have anything bad to say about Branch. I have not ran into anything that I dislike. **What problems is Branch solving and how is that benefiting you?** Branch is helping our restaurant gorup tremendously. It forces me to do my tip spreasheet daily. We are paying our staff daily. Before I was putting it off and rushing to finish the spreadsheet for the week. When you rush mistakes happen. Mistakes with peoples money is not a good thing. Secondly, which is most important. Instead of paying out weekly tips form the bank accounts for 4 different restaurants. Now we are paying out daily. The daily deductions from the accounts vs the large weekly sum has put the restaurant group as a whole in a much better finacal position!! ### 7. Very intuitive and user-friendly system to eliminate cash payouts **Rating:** 4.5/5.0 stars **Reviewed by:** John C. | Enterprise (> 1000 emp.) **Reviewed Date:** October 03, 2023 **What do you like best about Branch?** The biggest upside is not having to replenish petty cash multiple times per week at every restaurant location for server tip payouts. It saves everybody in the company time and the onboarding and training was seamless. **What do you dislike about Branch?** The only downside is the possibility for user error. Even with the checks in place, you can't completely eliminate human error and your risk is a bit greater than if you were limited to only cash-on-hand, but it hasn't been too big of an issue for us. **What problems is Branch solving and how is that benefiting you?** This is solving our cash replenishment issue since very few customers pay with cash these days and servers like to (and should) receive their tips at the end of their shift. ### 8. Great Product and even greater Team! **Rating:** 5.0/5.0 stars **Reviewed by:** Sherwin K. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 27, 2023 **What do you like best about Branch?** Easy to setup, great reporting and insights, excellent implementation team. **What do you dislike about Branch?** Nothing comes to mind as far as dislikes. **What problems is Branch solving and how is that benefiting you?** Branch helps to simplify and streamline payments to 1099 contractors ### 9. Great simple solution to paying our drivers **Rating:** 5.0/5.0 stars **Reviewed by:** Michael P. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 15, 2023 **What do you like best about Branch?** The website is very intuitive and seemless **What do you dislike about Branch?** Slightly confusing to implement and get our teams to understand the logistics of cash outs. But once underway, super convenient and easy. **What problems is Branch solving and how is that benefiting you?** Cash shortages in store ### 10. Great! **Rating:** 4.5/5.0 stars **Reviewed by:** Shelby B. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 11, 2023 **What do you like best about Branch?** I love how easy it is to receive my money right away. You can transfer money very easy to another bank. And you can get cash back at certain restaurants! **What do you dislike about Branch?** Fee's for taking money out at an atm The way you have to go to certain places to put cash on the card. **What problems is Branch solving and how is that benefiting you?** Branch helps me keep everything organized in the business ### 11. Ease of use getting started was a little rocky. Not all employees are enjoying it so far **Rating:** 4.0/5.0 stars **Reviewed by:** Starr S. | General Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 05, 2023 **What do you like best about Branch?** Helps the business maintain proper cash flow **What do you dislike about Branch?** The customer service is terrible, almost everyone I have talked to has taken multiple days to even respond to my issue. When calling the number it almost is never someone who is very fluent in English and communication is not great. They are not understanding my issue or I can not understand what they are trying to say. Also right after launching there was some sort of branch outage that really negatively impacted my roll out. **What problems is Branch solving and how is that benefiting you?** This service is allowing us to have more cash available inside the store. ### 12. Excellent Communication When Others We're Less Responsive! **Rating:** 5.0/5.0 stars **Reviewed by:** Josh P. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 20, 2023 **What do you like best about Branch?** What impressed me the most was that I was on the phone and had a substantive conversation with a Branch representative only a few moments after submitting an inquiry! Honestly, I was expecting a few days to go by before hearing from someone based on previous experiences with other companies. **What do you dislike about Branch?** I wish the instant transfer amount were a bit higher. It's only a daily limit, but we've had two instances where the employee had to wait for the day change to withdraw their money when they needed the funds ASAP. And support was unable to authorize a one-time increase in the daily limit in both of these cases. **What problems is Branch solving and how is that benefiting you?** When an employee hasn't worked for a few months, which is typical in our business, it allows us to send them money a week before their first paycheck. This is also very helpful as our employees are often traveling for work. **Official Response from Clint Buechler:** > Thank you so much for reaching out, Patrick, and our sincere apologies for the delay! It looks like our teams have been able to connect. Happy to answer any additional questions you might have. ### 13. Helpful in getting payments to gig workers **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Translation and Localization | Mid-Market (51-1000 emp.) **Reviewed Date:** May 12, 2023 **What do you like best about Branch?** Uploading the information for the workers and the disbursements was relatively simple. Disbursements can be made in bulk or individually, which gives flexibility. **What do you dislike about Branch?** The customer service side was lacking during onboarding when workers needed help setting up their apps or accessing their funds; wait times were roughly 45 minutes. Initially, it was unclear that the workers would not have a web-based site to manage their money. The "Instant Cards" tab is not 100% functional so that still needs some work. **What problems is Branch solving and how is that benefiting you?** We used to be a very cash-based industry, but now most payments coming in are either credit card, check or ACH payments. The funds were available in the bank, but we could not payout workers the cash payments they were accustomed to in the past. ### 14. An Amazing Company Leading the Cashless Future **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** October 06, 2022 **What do you like best about Branch?** Their customer service. Easy to reach out to, amazing people to work with. I also enjoy the ease of use on a laptop. And best of all... no cash! No fees for me, no fees for my employees. **What do you dislike about Branch?** Has gotten worse! Their technology!!! It's a mostly good user experience on desktop. But on mobile, it's an absolute catastrophe. They have no app for the admin side (even though they have a great one for the end user). Their mobile site was recently updated to be optimized for mobile so it's better but still not great. Does not work at all on Safari, only on Chrome. And do NOT get me started on the stupid way they make you login! Why can't I have a username and password with two step verification like every other company on earth? Why only my cell phone number? Sometimes, the texts just don't come. Yesterday, their text provider, Twilio, was down almost all day. Couldn't do anything. Their technology team needs a complete refresh! **What problems is Branch solving and how is that benefiting you?** CASH! People are paying less and less in cash nowadays and that means we can't tipout servers in cash without going to the bank. Branch eliminates this problem. ### 15. Great Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** August 23, 2023 **What do you like best about Branch?** It's a great alternative to paying out cash to employees. Has made managing cash and payouts easy and solves more problems than you'd think! **What do you dislike about Branch?** Would be perfect if it had more integrations to pos systems but its not a huge issue **What problems is Branch solving and how is that benefiting you?** Simplifies cash management Gives me exact credit card tip out report for employees paying out employees for miscellaneous receipts is much easier than cash ### 16. The easiest most amazing experience ever **Rating:** 5.0/5.0 stars **Reviewed by:** Deanna A. | Enterprise (> 1000 emp.) **Reviewed Date:** June 22, 2023 **What do you like best about Branch?** Branch is easy to use for my employees, reports are easy to understand. The entire process is amazing. Team are great partners. **What do you dislike about Branch?** The daily instant transfer limit is low. **What problems is Branch solving and how is that benefiting you?** Final paychecks requirements in California and assisting employees with financial wellness. ### 17. An enjoyable experience **Rating:** 5.0/5.0 stars **Reviewed by:** Caroline F. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 10, 2023 **What do you like best about Branch?** Onboarding with branch has been a seamless transition and we are thankful for their technology to help bring our business to the forefront of modern payroll options **What do you dislike about Branch?** none so far... the experience has been acceptable. **What problems is Branch solving and how is that benefiting you?** It has helped us move to a paperless payroll by bridging the gap among employees without bank accounts. ### 18. Great Partnership, Easy to Implement **Rating:** 4.5/5.0 stars **Reviewed by:** AnneMarie E. | Director of Payroll, Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2022 **What do you like best about Branch?** Branch was easy to set up, and I very rarely run into any issues. Working with other types of vendors I feel like I am always reaching out to get something fixed, but I hardly ever have issues with Branch, it just works the way it is supposed, which saves me tons of time. It is also a partnership that our employees really value. They also have a support to help the employees which is great! **What do you dislike about Branch?** Sometimes when there is an issue, Branch just tells the employees to contact us. To be honest, most of the time it is on our end, but it would be helpful if Branch contacted us to let us know what the issue was because the employee doesn't always have the details we need. **What problems is Branch solving and how is that benefiting you?** Getting employees access to there wages so that they have gas to get to work before their first paycheck ### 19. Branch has great customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Sophie B. | Controller, Small-Business (50 or fewer emp.) **Reviewed Date:** June 15, 2021 **What do you like best about Branch?** A nice perk to offer the staff and the Branch team is very quick in responding to any questions we have **What do you dislike about Branch?** Not many employees have decided to sign up even with the sharing the marketing materials that Branch supplied **Recommendations to others considering Branch:** Try it out! **What problems is Branch solving and how is that benefiting you?** It offers great budgeting tools for staff and a nice option for those that do not have a bank account ### 20. A great payment option for gig economy based platforms **Rating:** 4.5/5.0 stars **Reviewed by:** Elijah B. | Director Of Engineering, Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2022 **What do you like best about Branch?** The ability to pay out our users without any fees almost instantly has been a great perk for our users. Alternatives like Stripe were much more expensive, and our users had to wait days to receive their funds. **What do you dislike about Branch?** The main downsides are the lack of ability for users to have their funds automatically deposited from their Branch account to their bank account and the inability to reverse a transfer in case of fraud automatically. The errors returned from the API are often unhelpful, and 500 errors are common when a validation error should be received. **What problems is Branch solving and how is that benefiting you?** Branch has solved the issue of our users receiving delayed payouts with expensive fees. This has led to a happier userbase and an overall improved user experience ### 21. Great Product **Rating:** 4.5/5.0 stars **Reviewed by:** Stacey S. | Office Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** June 30, 2022 **What do you like best about Branch?** I like that Branch allows me to take out money before I get paid. I'm a single mom with 2 kids and sometimes I need money now and it can't wait. Branch allows me that flexibility. I also really like that Branch allows you to take out money more than once per pay cycle. With our previous service, you could take money out, but you better make sure you got what you needed because you could only do it once. Branch allows me to access my pay check money as many times as I need to in between pay dates. **What do you dislike about Branch?** At my company everyone is salaried. Branch doesn't compute that well in my opinion. It would be nice if the money was just available at the beginning of the pay cycle instead of having to accrue daily. It's not like my salary is flexible based on hours worked. I know that our company is different from most others that they work with though in that regard. **What problems is Branch solving and how is that benefiting you?** I feel like Branch is solving a lot of budgeting issues that people have. Especially now when not a lot of people have savings or if they do, it's not a lot of savings. I am a paycheck-to-paycheck person and Branch helps by allowing me access to money when and if I need it. ### 22. Branch Payments for Spark/DDI **Rating:** 5.0/5.0 stars **Reviewed by:** Laura P. | Corporate Recruiter, Small-Business (50 or fewer emp.) **Reviewed Date:** December 01, 2022 **What do you like best about Branch?** It is very easy to set up and use. You have the ability to get instant pay for a small fee and free transfers to your bank account. **What do you dislike about Branch?** I don't have any downsides except maybe transferring to your bank instantly or faster. **What problems is Branch solving and how is that benefiting you?** It's easy to use and see your money. ### 23. Payroll Manager user **Rating:** 4.5/5.0 stars **Reviewed by:** Scott R. | Payroll & Benefits Manager, Enterprise (> 1000 emp.) **Reviewed Date:** March 31, 2022 **What do you like best about Branch?** user friendly and easy to use website for admins **What do you dislike about Branch?** the limit on ATM withdrawls, the limit of $$ to transfer and they do no follow all laws **Recommendations to others considering Branch:** I would say go for it! Easy platform and great benefits **What problems is Branch solving and how is that benefiting you?** So many. Get rid of paper checks ### 24. Branch has been great **Rating:** 5.0/5.0 stars **Reviewed by:** Justin F. | D, Mid-Market (51-1000 emp.) **Reviewed Date:** June 29, 2022 **What do you like best about Branch?** The Branch app experience has been really great compared to past direct deposit card companies we have worked with before. The onboarding process was seemless, and the user experience has been great. **What do you dislike about Branch?** So far I have not run into anything that I dislike about branch. Any issues that we have run into have been rectified very quickly, and were caused by human error on our side. **What problems is Branch solving and how is that benefiting you?** Branch allows us to offer a no cost payment option for our employees that do not have access to traditional bank accounts or other direct deposit methods. Their integration into apple and google pay has also been a huge win for employees that do not like carrying arounds cards. ### 25. Branch makes it easy to daily & weekly payments **Rating:** 5.0/5.0 stars **Reviewed by:** Joe B. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** October 06, 2022 **What do you like best about Branch?** The flexibility to transfer funds to any other banks. Ease of use of the debt card at retail shops. **What do you dislike about Branch?** It just lacks a web-based portal. Would be convenient to track funds without the app. **What problems is Branch solving and how is that benefiting you?** Huge savings on the operational cost compared to using a 3rd party payroll platform. ### 26. Branch Early Pay **Rating:** 4.0/5.0 stars **Reviewed by:** Lori H. | Payroll Administrator/ + Other, Mid-Market (51-1000 emp.) **Reviewed Date:** December 14, 2020 **What do you like best about Branch?** I like that the employees sign up, and I get an email being notified to update their banking information. It's also nice that employees can get some cash early before payday. **What do you dislike about Branch?** It seems a little harder for Minors to sign up for this program. **What problems is Branch solving and how is that benefiting you?** Keeping employees happy being able to work for cash the next day. This allows them to have any gas money if needed to get to the next shift. **Official Response from Tyler Zipperer:** > Hi there, thank you for your review of Branch. This feedback is invaluable as we continue to develop our platform for employers like you. We're glad to hear your experience with Branch has been beneficial so far. Please let us know how we can continue to support your success. ### 27. Excellent customer service!! **Rating:** 4.5/5.0 stars **Reviewed by:** Stephen B. | Owner, Mid-Market (51-1000 emp.) **Reviewed Date:** June 30, 2022 **What do you like best about Branch?** From the initial setup to daily operations, their staff is extremely helpful and available to help whenever I need them. **What do you dislike about Branch?** Some of the information you need to input has to be exact. An example is the date of birth for each worker has to be Year-Month-Day. This is not a huge deal, but rather something to get used to and expect. **What problems is Branch solving and how is that benefiting you?** We are currently in the process of integrating Branch with our new operational software to streamline payments to our workers. Branch has been extremely helpful and available to help with this process. ### 28. Branch has been very easy to implement and we have received the support promised. **Rating:** 5.0/5.0 stars **Reviewed by:** Suzanne W. | Adjunct Professor, Enterprise (> 1000 emp.) **Reviewed Date:** June 29, 2022 **What do you like best about Branch?** Our employees love the direct deposit option and they are appropriately using the cash advance options. Our account rep is amazing and responsive. **What do you dislike about Branch?** Minors cannot get the cash advance. We sometimes have issues at the end of the pay period. We could not get swag for each roll out. **What problems is Branch solving and how is that benefiting you?** Direct deposit. Employees working more hours to get pay on demand. ### 29. Good Third Party Payment System **Rating:** 3.5/5.0 stars **Reviewed by:** Taylor L. | AR/AP Quality Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 06, 2022 **What do you like best about Branch?** I like that I can instantly pay workers at anytime. **What do you dislike about Branch?** The instant tranfer fees is the biggest issue my workers have. **What problems is Branch solving and how is that benefiting you?** I no longer have to manually pay workers in Quickbooks. ### 30. Best thing I have done for my business **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Mid-Market (51-1000 emp.) **Reviewed Date:** July 05, 2022 **What do you like best about Branch?** As a business owner, the simple setup and the ease of use are my favorite part of using Branch. It makes operations easier. Our credit card tips for employees were outweighing the amount of paper cash that we brought in each day which meant that we had to pull money from our bank account to pay out tips to employees. It was a headache to manage and a nightmare to audit. Branch has simplified all of that and our employees are happy with the change too. **What do you dislike about Branch?** There is not a single thing that I dislike about Branch. It is shocking how easy it is to use and how great their customer service is for both the business owner and the employees. I have never had a vendor that operated as flawlessly as Branch. **Recommendations to others considering Branch:** Absolutely give it a try! You will love it as an employer and your employees will be happy too! **What problems is Branch solving and how is that benefiting you?** Our credit card tips were outnumbering the amount of physical cash we brought in during a shift. Our tipped employees had to be paid with money from the register which made our drawers short every day. We had to pull money from the bank account every few days to make up for the negative balance in our registers. It was such a nightmare to audit and made it difficult for our managers to know if their registers were accurate. Switching to Branch has allowed up to eliminate the exchange of cash tips and now we don't have to worry about having enough money on hand to pay out tips. It is also a convenient option for our employees that don't have a bank account of their own. We have seen many employees use the Branch card for their direct deposit as well. Branch direct deposit request forms come directly to me and I don't have to worry about missing or incorrect information on the form. ### 31. Big Branch Bragger **Rating:** 5.0/5.0 stars **Reviewed by:** Anne H. | Accounting, Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2022 **What do you like best about Branch?** Great Customer Service, with a dedicated account rep. My employees love the advances and early pay options. **What do you dislike about Branch?** I wish I had the ability to force set up employee accounts. **What problems is Branch solving and how is that benefiting you?** They are offering free daily pay options which our employees love. ### 32. Fast and Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** amanda s. | scheduler, Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2022 **What do you like best about Branch?** The Branch team members are fast at responding. **What do you dislike about Branch?** only issue ive seen is im not able to make disburstments from the app. **What problems is Branch solving and how is that benefiting you?** we are able to provide our staff with Same day pay for their shifts. ### 33. Great Experience! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** October 28, 2022 **What do you like best about Branch?** Branch has been very easy to transition into, and we have had incredible help from our Customer Success Manager, Mikayla. **What do you dislike about Branch?** There have been a few issues we have had to call in for help with, but the customer support has been very helpful. **What problems is Branch solving and how is that benefiting you?** We needed a way to provide a quick way to pay supplemental pay, and now we can get that done instantly. ### 34. The best payment platform for our gig workforce **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Enterprise (> 1000 emp.) **Reviewed Date:** November 08, 2022 **What do you like best about Branch?** We researched all of the options before going with Branch, and have been very happy with our decision. The support and service are rock solid. **What do you dislike about Branch?** At the time there wasn't the ability to white label the experience, but we understand why that is, and that may have changed **What problems is Branch solving and how is that benefiting you?** Paying our employees quickly and simplifying business processes. ### 35. NO more cash tips! **Rating:** 5.0/5.0 stars **Reviewed by:** Ruth L. | owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 01, 2022 **What do you like best about Branch?** I was constantly running to the bank to withdraw cash to pay my servers! This system gives them a debit card with their money within 1 hour of close of business and the servers are happy too! **What do you dislike about Branch?** the hassle if a server loses their debit card. The tech savvy servers are fine. They have figured out all the ins and outs but the other ones need a little encouragement. **What problems is Branch solving and how is that benefiting you?** So much easier to track all the expenses of tips ### 36. Took our company a step up! **Rating:** 5.0/5.0 stars **Reviewed by:** Michelle S. | HR Business Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** March 29, 2022 **What do you like best about Branch?** Easy use, easy to sign up. Great benefit to offer **What do you dislike about Branch?** Nothing really. Have had some issues with ID verifications but mostly errors on our end. My rep fixed the issues quickly. **What problems is Branch solving and how is that benefiting you?** Offering easy access to our crew's pay. With most of our crew on direct deposit, we are saving time not having to distribute paychecks. Also many of our crew who might not have been eligible for bank accounts qualify so they really like it. ### 37. Great service **Rating:** 5.0/5.0 stars **Reviewed by:** Kim Y. | A, Mid-Market (51-1000 emp.) **Reviewed Date:** June 30, 2022 **What do you like best about Branch?** Our employees tips and miles are put on the Branch card right away the morning after their shift. Saves time for bookkeeping. **What do you dislike about Branch?** Nothing. Works slick. If there is ever an issue, there is a great customer service team. **Recommendations to others considering Branch:** Just call them for more info. You won't be sorry. **What problems is Branch solving and how is that benefiting you?** Getting tips and mileage to employees fast and fully automated. Frees up time for me. ### 38. east to use and implement **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** June 30, 2022 **What do you like best about Branch?** Easy user interface for associates and admin staff. Ability to access money in many ways so associates aren't frustrated by waiting for checks in the mail **What do you dislike about Branch?** Inability to customize outgoing text messages sent to associates to raise awareness from their employer and not spam. Would love to see more customization. **Recommendations to others considering Branch:** Branch is a payment solution for modern times. Highly recommend **What problems is Branch solving and how is that benefiting you?** Replaced our old pay card vendor which we had trouble contacting for help and the inability of associates to access funds without their card. Branch has resolved that with good customer service and in-app capabilities ### 39. Making the jump from paper to paperless **Rating:** 5.0/5.0 stars **Reviewed by:** Greg W. | CEO, Mid-Market (51-1000 emp.) **Reviewed Date:** March 28, 2022 **What do you like best about Branch?** We run payroll with paper checks daily; M-F, 8 A to 5 P. This encourages numerous disruptions and constant interruptions. By moving our payroll to the Branch card we can maintain daily payroll in a significantly more efficient manner, reduce supplies costs and minimize disruptions. **What do you dislike about Branch?** reconciling my bank account with both payroll withdrwals and the Branch debits in lump sum twice daily. **Recommendations to others considering Branch:** NA **What problems is Branch solving and how is that benefiting you?** See above. ### 40. Excited to launch this out to our team! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** October 11, 2022 **What do you like best about Branch?** Payment option flexibility. This will also simplify our final payment process during off-boarding. **What do you dislike about Branch?** N/A so far we will keep using Branch and gathering feedback. **What problems is Branch solving and how is that benefiting you?** Our final payments in tricky states such as CA. ### 41. Great company and product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Enterprise (> 1000 emp.) **Reviewed Date:** August 05, 2022 **What do you like best about Branch?** The product works very well, and we have had minimal issues. The team at Branch has been very consultative and helpful throughout the launch and since. **What do you dislike about Branch?** There are a couple of states where we don't feel comfortable with the legal framework, but this is not really a branch issue. **What problems is Branch solving and how is that benefiting you?** Giving employees flexibility with how and when they receive their pay. Makes us more attractive to talent. ### 42. Branch has given us an opportunity to get more employees away from paper checks **Rating:** 5.0/5.0 stars **Reviewed by:** Jenn M. | Payroll Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** March 29, 2022 **What do you like best about Branch?** It is easy for employees to enroll and we like having less employees with paper checks **What do you dislike about Branch?** I have not found anything that I dislike **What problems is Branch solving and how is that benefiting you?** More employees have direct deposit now rather than paper checks. This helps eliminate issues on the payroll side when it comes to paycheck delivery and distribution ### 43. Easy to setup new employees, great for sending weekly payouts **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** March 29, 2022 **What do you like best about Branch?** I have really enjoyed the bulk disbursements feature and the mobile magic link for onboarding new employees. **What do you dislike about Branch?** I think there needs to be additional integrations with hour tracking/shift scheduling software. We use when i work, and this would make the process of sending disbursements much quicker. **What problems is Branch solving and how is that benefiting you?** Having the capability to send weekly payouts and unlimited disbursements has really been the biggest advantage to using branch over other services. ### 44. Good solution for what we needed **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Facilities Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 06, 2022 **What do you like best about Branch?** The ability to pay our employees and contractors anytime anywhere. And their customer service is good **What do you dislike about Branch?** There are a few enhancements to the software that could be beneficial. We are working with branch to achieve them **What problems is Branch solving and how is that benefiting you?** It immediately gives our employees access to a bank account and atm access. That has been a hurdle for us in the past. And we have been able to get away from hard checks. ### 45. Great company for cashless tips **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Mid-Market (51-1000 emp.) **Reviewed Date:** April 05, 2022 **What do you like best about Branch?** I love the easy cashless tip option. The drivers love this vs cash **What do you dislike about Branch?** I dislike adding people into the the pos at each store with a unique payroll ID. I wish you entered it once and it stuck for all locations **What problems is Branch solving and how is that benefiting you?** I haven't had any major issues with Branch when it comes to operations ### 46. Branch Review **Rating:** 4.5/5.0 stars **Reviewed by:** Jeri H. | Director, Benefits/Employment, Hospital & Health Care, Mid-Market (51-1000 emp.) **Reviewed Date:** October 26, 2021 **What do you like best about Branch?** That our employees have access to a fee-free mobile checking account and can access up to 50% of their earned wages prior to payday. **What do you dislike about Branch?** I haven't found anything yet that is negative about Branch. **Recommendations to others considering Branch:** Go for it. Branch is an awesome benefit to employees and is very easy to administer. **What problems is Branch solving and how is that benefiting you?** One of the biggest benefits realized by employees is the ability to access money when they need it. If a bill is due, they have access to funds to pay it rather than wait until payday and possibly encounter late fees. ### 47. Branch Rocks! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** June 15, 2021 **What do you like best about Branch?** The ease of use. It requires minimal troubleshooting or work on my part. Our employees all love it and it has eliminated our need for cash on hand to pay out delivery drivers. **What do you dislike about Branch?** Nothing it is great! It does everything we need it to do. The biggest challenge comes from the end of our managers and making sure they follow all of the steps to set up employees properly. **Recommendations to others considering Branch:** If you are like us and struggling to keep cash on hand, I highly recommend Branch. We have multiple stores and started by testing just one. We made sure everything was running smoothly and then added a second. After about a month we rolled out to the remaining. The first day was our biggest challenge. After that it was smooth sailing. **What problems is Branch solving and how is that benefiting you?** Running out of cash because everybody pays with a card. We pay out tips and mileage reimbursement to our delivery drivers. During COVID we were constantly having to run around to bring more cash to stores. ### 48. Great benefit for our employees **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Mid-Market (51-1000 emp.) **Reviewed Date:** March 29, 2022 **What do you like best about Branch?** The ease of the enrollment process and the extra benefits including a budgeting tool! **What do you dislike about Branch?** I haven't found anything that I dislike at this time. **What problems is Branch solving and how is that benefiting you?** This is a great solution for our employees that cannot get or do not want a bank account. ### 49. Branch **Rating:** 4.0/5.0 stars **Reviewed by:** Bob S. | Dir of Ops, Mid-Market (51-1000 emp.) **Reviewed Date:** October 19, 2021 **What do you like best about Branch?** The person I worked with Anna setting everything up was very helpful. **What do you dislike about Branch?** The support we received from the people trying to enroll. A lot of the time the hotline wasn't answered and the emails they wrote were not returned. **What problems is Branch solving and how is that benefiting you?** Having cash on hand, not having to go to the bank every day to get cash to pay delivery drivers. ### 50. Great Alternative for Employees! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Mid-Market (51-1000 emp.) **Reviewed Date:** June 22, 2021 **What do you like best about Branch?** It is simple to sign up and use! No Fees! Our employees value the insight into their spending habits and how to not only have a fee free banking account, but also learn to control their financial freedom. **What do you dislike about Branch?** There is nothing to dislike. The product works as advertised. **What problems is Branch solving and how is that benefiting you?** We use a payroll service that does not do written checks and we have a lot of employees without bank accounts. This helps them set up a fee-free account for direct deposits, as well as learn a bit about their spending habits. ## Branch Discussions - [I want to learn more right now, what do I do?](https://www.g2.com/discussions/learn-more-c2e17c37-5b51-44bf-98dd-6175817860e9) - 1 upvote - [Is Branch right for my workplace?](https://www.g2.com/discussions/is-branch-right-for-my-workplace-1b79434e-1d08-4995-b0de-4f175ba7b0e8) - 1 upvote - [Is Branch right for my workplace?](https://www.g2.com/discussions/is-branch-right-for-my-workplace) - 1 upvote - [How long does the implementation process take?](https://www.g2.com/discussions/get-my-workplace-started-on-branch-c319e316-6ff0-4e65-95a4-61f317d30b6d) - 1 upvote - [Can I try Branch with a select group of my employees before deciding I want the whole company to use it?](https://www.g2.com/discussions/get-my-workplace-started-on-branch) - 1 upvote - [View Branch pricing details and edition comparison](https://www.g2.com/products/branch-branch/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+09%3A11%3A10+-0500&secure%5Bsession_id%5D=b08bbfbb-3502-4d8b-aff1-7d77e608844c&secure%5Btoken%5D=cb1ee09db151502021a7beb4b655e350ab23eda82e519e0d582dd532549dea03&format=llm_user) ## Branch Features **Platform Content** - Education Tools - Mobile Tools - Content Library **Payments** - Earned wage access - Tips and mileage reimbursement - Awarding bonuses **Employee Management** - Shift Tracking - Employee Profiles - Employee Segmenting **Platform Basics** - Performance - Portal **Platform Basics** - Program Management - Secure - Interoperability - Performance **Financial wellness** - Financial wellness tools - Automatic savings - Debit card **Tip Management** - Tipout Rules - Payment Tracking - PCI Compliance - Automated Payout **Platform Administration** - Integrations - Compliance - Reporting **Platform Additional Functionality** - Services - Employee Portal - Gamification - Education **Administration** - Reports and dashboards - Compliance - Mobile compatibility - Integrations **Platform** - Reporting - POS Integration - Encryption **Platform Payment Content** - Document management - Invoicing Tool - Wage access **Platform Data** - Dashboard & Reporting - Visualization - Platform Search - Alerts and Notifications ## Top Branch Alternatives - [Payactiv](https://www.g2.com/products/payactiv/reviews) - 4.5/5.0 (82 reviews) - [DailyPay](https://www.g2.com/products/dailypay/reviews) - 4.7/5.0 (91 reviews) - [ProLiant](https://www.g2.com/products/proliant/reviews) - 4.4/5.0 (685 reviews)