EZ Texting Reviews & Product Details

EZ Texting is easy to use, reliable, inexpensive and easy to implement. We were using the phone providers free sms text gateways but texts were often blocked or not received, EZ Texting solved all of these issues. Review collected by and hosted on G2.com.

The method of using text "credits" is a little clunky for billing purposes. We buy blocks of credits for use on a monthly basis. If we get close to the limit we might have to buy extra credits to ride out the month. Review collected by and hosted on G2.com.

The ability to create groups is essential to our program. It allows us send out messaging that is group specific as well as the ability to respond when contacts message back. That is especially important for us as Customer support is an area where we seek to improve year over year. The tools that EZ texting provides, adds a strength to our program that will be needed if we want to grow our program. Review collected by and hosted on G2.com.

When contacts decide to respond to the messages that we send out, I do not know about it unless I am constantly logged in. It would be helpful if I was able to turn on notifications that informed me of responses. Along with that ability, if I had a couple of options to choose from in regards to notifications, that would be great. For example, if I was able to get notifications as they come or be able to choose a daily digest, that would allow me the ability to respond as quickly as possible. Additionally, having the ability to create additional user admins for the account would be helpful so that actions can be tracked across users. Review collected by and hosted on G2.com.

The ease and use of the website, import function, and reply feature. Review collected by and hosted on G2.com.

The app's interface is outdated and lacks the full functionality of the website. Review collected by and hosted on G2.com.

EZ Texting's user-friendly format is an effective and efficient for me to notify the necessary people during an emergency. With different levels of prioritized notification, EZ Texting allows to me to send all my notices from one platform. Review collected by and hosted on G2.com.

I have not experienced any difficulty using EZ Texting. I do not have any dislikes. Review collected by and hosted on G2.com.

I like how simple it is to send messages. I put some credits in the account, select my group, and send. It is great. I really enjoy the fact that they manage those that opt out and that I don't have to worry about that part of it. I struggle enough keeping up with my own contacts much less those for my entire organization and I really appreciate the fact that I don't have to worry about that. The opt in process is incredibly simple as well which is great for our members. Review collected by and hosted on G2.com.

We only use EZtexting for communicating cancellations and the such. With that in mind, I don't like the sales pitches that I get about reaching people further. I'm sure that would work great for some businesses but as a church it is not useful for us. We do almost everything in person. Review collected by and hosted on G2.com.

The site is so easy to navigate. You can import your contacts and send group texts with no problem. If your message is too long the program lets you know that it will be sent as a SMS message. That way you to shorten, if you can. The tech support is very knowledgeable and easy to reach out to. They answer your questions in a timely manner if not immediately. You receive a notification if you run out of credits and the fee to send messages is very reasonable. You can proof your message before sending or even he file it to end t a certain time/day. Very convenient if you know you will not have time to send when message needs to go out. I highly recommend EZTexting to any company/business who is looking for a quick way to text their message to their group. Review collected by and hosted on G2.com.

You don’t know if someone responded to your text. The site does not you notify you when you receive a message in the system. Messages have gone unread because I didn’t know someone had responded to the text. It’s not a huge flaw but some type of notification would be great! Review collected by and hosted on G2.com.

EZ Texting has made it really simple for us to manage texting for a number of clients in multiple verticals. Keeping track of different audiences is a breeze and scheduling messages to fit our client's schedules is invaluable. Bulk upload of contacts and the ability to group contacts into multiple audiences is really helpful. Message templates make it easy to delegate messaging to junior staffers. Their phone app is priceless and allows us to respond to customer questions with ease. Our clients have been thrilled with the ability to communicate quickly and effectively with their entire customer base through the use of mass texting alerts for things like weather closures and phone outages. Customers have been very receptive to receiving messages and our opt-out percentage is exceptionally low compared to email. Texting is clearly the future of customer communication. Review collected by and hosted on G2.com.

I originally disliked the way the inbox worked, but that feature has been recently revamped and it works great! We have used other web-based testing solutions in the past and EZ Texting far outshines them all. Their customer support has been exceptional and we have not experienced any downtime with this platform. There are some restrictions on the types of messages you can send to your customers - for example, you cannot offer t extend credit - but those restrictions apply to any texting platform EZ Texting has been very helpful and supportive in explaining those restrictions and helping us find solutions that work for everyone without running afoul of the rules. Review collected by and hosted on G2.com.

The ability to engage with our customers is what I like best about EZ Texting. EZ Texting makes it very easy to send out a text message to let our customers know about sales, specials, updated store hours, and customer trainings. It is much faster using EZ Texting to send out messages than to manually send messages one by one. EZ Texting has great technical support also. I had a question about "Keywords" and how to use them. The support agent was very helpful and answered my questions quickly. Review collected by and hosted on G2.com.

I have no complaints about EZ Texting service. It is a great tool for our business to engage with our customers. Review collected by and hosted on G2.com.

Their software is very easy to use and implement into our process. It's very easy to send messages out via their website every month to pre-defined customer lists. They also have a very easy to implement API that we've used to integrate with our in house software to automate messages to our customers. They also have a web widget that we use on our website that is very easy to implement. Overall a solid value and product! Review collected by and hosted on G2.com.

I can't say I've found anything about them that I dislike. We've been a customer for over 3 years and I don't have anything negative to say. Review collected by and hosted on G2.com.

I love how I can mass text my clients all one message. It's so easy and easily customizable. Review collected by and hosted on G2.com.

I don't like how there is a 12 hour window before the client can message back. I think there is an upgrade to prevent that, so it's fixable, but that's really the only thing I dont like. Before the update, it was difficult to follow along with texts because I could only see the client's reply and not my previous message to them. Since then, it's been updated and I can view the whole message thread on one screen. Review collected by and hosted on G2.com.

EZ Texting is easy to use and send texts to different key groups. Our non-profit organization is always looking for ways to be efficient and reach out to parents. With this texting app, we are able to reach parents in a simple way where we can ensure that information is properly disseminated. Setting up texts is very simple, we can include images and links, and we have received tremendous feedback from those who receive texts about how much they like the text message format. Review collected by and hosted on G2.com.

We really have not experienced any downsides to using EZ Texting. The app is simple to use both on a computer and through the mobile format. Individuals can be added to our lists easily and messages can be scheduled or sent out right away. Review collected by and hosted on G2.com.

It's super user friendly. Any time a co-worker asks about sending out a text I teach them to fish so to speak so that they are able to use it as well. They've all agreed at the ease of using it. We have a large organization with 32 different offices. Many of our employees are in positions where they can't easily check email while at work but may see a text sooner. This is the perfect tool to communicate with them, especially during COVID where we may have to pivot on a dime. They also offer trackable links. While I haven't used this just yet, it definitely sounds like a great feature to have. Review collected by and hosted on G2.com.

I honestly can't think of a complaint. The only minor one would be their system doesn't seem to always understand people's responses: certain emojis, if they send a picture, etc. don't always come through. Not a huge deal, but when people think they're texting a normal number or an actual person I'm not sure what they are trying to communicate to me. Review collected by and hosted on G2.com.

The site is super intuitive and easy to use. I can have multiple lists, schedule messages, see my sent messages, and keep track of who is opening/viewing messages. There's even an option to track click-through links! I really love the simplicity. I've been with EZ Texting for a few years now and each improvement is such a joy to have. Even with my pre-paid account, I have access to great customer service, annual walk through phone calls, and excellent follow-through on any issues I might have. Review collected by and hosted on G2.com.

Honestly, nothing comes to mind right now. I have it set up just the way I want for phone and email notifications. I can't think of a thing I would change. Review collected by and hosted on G2.com.

I like that it was very easy to learn the platform and there is plenty of training tools for all the features Review collected by and hosted on G2.com.

I wish there were more ways to upload contacts. maybe by copy and pasting all the names at once and then the numbers at once. I have tried the uploading option and it didn't work the way I needed so I end up entering contacts one at a time. Review collected by and hosted on G2.com.

EZ Texting is the most efficient way for us to communicate with all of our employees. The platform is versatile enough we can use it or current employees and prospective employees targeted through our recruitment marketing campaigns. We love the keywords! Review collected by and hosted on G2.com.

Maintaining contacts: time consuming to update new hires/terminated employees. Review collected by and hosted on G2.com.

I like that you can send an SMS or picture text to a targeted list and it doesn't take more than 5 minutes. Review collected by and hosted on G2.com.

I would rather be notified by email when someone replies to a text, as opposed to having to log into the system. Review collected by and hosted on G2.com.

I like how simple it is to use. It takes only a few seconds to write out a message and send out. It also makes it easy for our patients to respond to us. It's created a better communication line. Review collected by and hosted on G2.com.

On the notification tab on the app, it gives you a notification when a group message is successfully sent. The notifications only load so many, so there is a constant notification that I can't get rid of. Review collected by and hosted on G2.com.

EZ texting is so easy to use and teaching new employees to use the software is a breeze. Not to mention the customer service is great. I have only had one issue and it was resolved in a few minutes. Review collected by and hosted on G2.com.

The only recommendation that I would have for EZ texting is to have the ability to have multiple logins for one account. Review collected by and hosted on G2.com.

I love that EZ Texting has an app. That's the main reason I switch from another platform to EZ, as it's so much easier to reply to messages through the app than having to log on to my computer. Review collected by and hosted on G2.com.

I would love the ability to schedule out my messages and have more functionality (adding links, etc.) through the app. Review collected by and hosted on G2.com.

Honestly, what I like best Is how simple the site is to navigate. Other texting sites like this one, are not as easy to use. Everything is laid out really well. And I really like the price. Most other companies charge way more for much less. Review collected by and hosted on G2.com.

I don’t like that the Phone app doesn’t have as much flexibility in terms of character length for messages I can send. I’m also not a huge fan of the additional cost for a keyword. It feels a bit high for my budget...But I making it work. I also have a really hard time figuring out how to set up the automatic forms for people to fill-in, like to put in contact information. However, your support team was more than happy to help me set that up. And it’s nice that you guys can do that for me. But I also would like to feel confident in being able to just go in and create that form on my own. Review collected by and hosted on G2.com.

Ease of use, instant gratification, strong support. Much higher engagement -- and faster -- than email marketing or social media marketing. Review collected by and hosted on G2.com.

The mobile app is a little harder to use than the web page. Review collected by and hosted on G2.com.