EZ Texting Reviews & Product Details

They have a very easy to use dashboard. Even if you're new to SMS it's pretty simple to click through and figure out how to do what. Very easy to segment groups, add notes about the groups so it's easy to identify segments across teams. Review collected by and hosted on G2.com.

There are a couple of features I wish were improved upon. For example, the inbox deletes any messages once a contact is opted out. I would like to keep those there (for future reference) but not be able to message those contacts anymore. We have to keep a separate spreadsheet to track these responses from members who have opted out so we can add it to their file.

The other item, sometimes the system can be slow to send (I assume on high-volume days) but some messages are intended to send at an exact time, so getting those out ~9 mins later, isn't a deal breaker, but not ideal. Review collected by and hosted on G2.com.

I use EZ Texting every year during open enrollment, which speaks to its reliability and effectiveness in my workflow. It has significantly helped me convert more clients into appointments and close more deals, which is essential for my business growth. Clients even recommend it, indicating their satisfaction with the system. I've also found the initial setup to be very easy and straightforward. The spreadsheets, like CSV Excel files, only require me to input the name and phone number, and everything uploads accordingly. Moreover, I appreciate that I can use EZ Texting on its own, as it does a great job independently, showing how robust the platform is. I've been using EZ Texting for several years and intend to continue using it, as it meets my needs effectively. Review collected by and hosted on G2.com.

I would love for EZ Texting to be a little bit cheaper. Review collected by and hosted on G2.com.

the ability for our customers to call or text us at the same number Review collected by and hosted on G2.com.

being able to text from our business number ONLY works when online not when using the app; it looks like it comes from a random number that means nothing Review collected by and hosted on G2.com.

I have been using EZ Texting for my small business for at least two or three years and found it through a friend's referral. I love its intuitive and easy setup, which made getting started a breeze. Its real-time communication capabilities are invaluable, allowing me to reach out to teachers and parents effectively and quickly. I appreciate how it enables me to disseminate important information swiftly, especially in situations where a teacher is running late or needs to communicate urgent updates to parents. The convenience and usability of EZ Texting are standout features for me, and they are significant reasons I would choose to purchase the service again. I am highly satisfied with how EZ Texting contributes to streamlining communications for my business, evident by my high likelihood of recommending it, scoring a perfect ten. Review collected by and hosted on G2.com.

I am pleased with all of the aspects of the program. There is nothing I can add here. Review collected by and hosted on G2.com.

It is easy to:

- add new contacts and get them sorted into contact lists

- schedule messages to be sent at a later time

- respond to messages that are sent as replies to texts sent out

It allows MMS. We aren't using EZ texting for typical marketing, we are a church using it to send notes out to our members. Those notes tend to be longer, so having MMS as an option is a must (and many texting services don't allow this).

We like that including pics and links is possible. Review collected by and hosted on G2.com.

It is more expensive than we would like, though we are regularly exploring our alternative options and aren't finding any (because we need MMS).

The app isn't very function or user friendly. I would love to do more from my phone, but default to my computer since the app is limited and cumbersome. Review collected by and hosted on G2.com.

EZ Texting is pretty straightforward and that's probably the best part about it. They've improved the platform to make it even more user-friendly including showing a preview of the message, simplifying their credit system, and improving scheduling. Review collected by and hosted on G2.com.

I don't necessarily use EZ Texting often and the email communications from their platform can be a bit annoying. While scheduling and composing has improved, their previous platform showed the date and time of their server which helped me more confidently schedule our text messages. Now it's timezone-based, but being in a specific timezone that doesn't observe Daylight Saving, it can be a bit confusing and I've made mistakes with campaigns before. Review collected by and hosted on G2.com.

I appreciate the effectiveness of EZ Texting in contacting students. It addresses the problem of getting feedback by ensuring that responses are quick since students always check their phones. This immediacy and efficiency are vital for my communication needs, and it makes the process of gathering feedback seamless. Furthermore, I find the initial setup of EZ Texting to be very easy, which reduces any potential barriers to getting started with the service. This ease of use enhances my overall experience, allowing me to focus on the communication aspect without worrying about technical difficulties. Additionally, my willingness to recommend EZ Texting to others at a score of 10 out of 10 underscores my satisfaction with its functionality and the value it adds to my work. Review collected by and hosted on G2.com.

NOTHING Review collected by and hosted on G2.com.

I like that I can reply individually to anyone who responds to my campaign. I also like how the application tells me how many of my texts made it to the recipient and how many bounced. It also tells me the # of times certain phone number has bounced. Review collected by and hosted on G2.com.

What I haven't figured out how to fix yet is to send a text to known good numbers that keep bouncing (5-7x) I was once one of the bounced #s that came up when I sent out a campaign text. Somehow, about 30% of the 124 contacts I sent a text to bounced. Sent a ticket and still havent heard back. Review collected by and hosted on G2.com.

I find EZ Texting incredibly useful for sending out group notifications to our 200 agents efficiently. I appreciate the ease of inputting new contacts, which simplifies the management of our communication lists. I really like being able to set up groups and categories, as it allows me to organize contacts systematically and send targeted messages to specific groups easily. The ability to place each individual in more than one group means I can tailor our communications even more precisely. This aspect is incredibly advantageous as our office spans five locations, and tagging agents individually who work in specific offices makes it straightforward to send notices to only those who need them. Review collected by and hosted on G2.com.

N/A Review collected by and hosted on G2.com.

EZ Texting is easy and a great way to communicate with our customers. And if I ever have any questions or issues, their customer service and support is outstanding! Review collected by and hosted on G2.com.

I wish I could schedule future texts to go out on a certain day and time. Review collected by and hosted on G2.com.