NinjaOne Reviews & Product Details

Automations work as expected, patching (software and OS) is reliable, Ninja Remote is easy to use for both us and end user, remote powershell/cmd works well too. (There's now even background remote so we can log on and view event viewer for example without disturbing end user). NinjaOne is very easy to set up, customer service is fantastic and I often hear from my account manager who wants to check in with us. Active Discord community where both other customers and NinjaOne staff are on hand to assist.

I like how I can see everything in one portal and that they are always adding new features. Even better is we can SSO onto the platform and it supports passkeys!

We are using it for documentation and our IT knowledge base and it is good to have everything in one place for our techs.

I have recently started testing backups with my NAS and this was so easy to set up, I am speechless! We use it to backup our servers too and even doing an image back up lets us go on and download individual documents for when a user has 'misplaced' something and we don't want to do a full server recovery. Although it does let us do a full recovery too easily using the tool that NinjaOne provide. That has worked well with our vSphere environment and provided a full server image recovery.

I use NinjaOne every day and I honestly would be lost without it. Review collected by and hosted on G2.com.

Devices that are offline are shown as unhealthy on the dashboard which I would prefer to not be included in the statistics. It does let me customise other health information though which is good.

I wish I could run patching/scripts on a scheduled basis if its missed, I think this is an upcoming feature.. Review collected by and hosted on G2.com.

What I like most is how many creative ways there are to automate tasks across huge numbers of devices. Plus, the Dojo community, outstanding support team, and constant flow of new features make it stand out. I want to mention another thing about the Support team. NinjaOne Support has been absolutely outstanding. Any time I’ve run into an issue, they’re quick to respond, clearly understand the platform, and stick with the problem until it’s resolved. They have the fastest response time of any vendor I've worked with. Review collected by and hosted on G2.com.

Occasionally, the agent has communication issues that require an uninstall and reinstall, which can be tricky if NinjaOne is the only remote access tool available. There are a few minor bugs, but Ninja’s responsive and helpful support team more than makes up for them. Overall, any issues I’ve encountered have been very minor. Review collected by and hosted on G2.com.

From deployment through to training, the team at NinjaOne have been supportive and responsive from day one. The onboarding process was smooth, well organised, and made it easy for us to get value from the platform quickly.

The portal itself is intuitive and very easy to use, representing a huge improvement over our previous RMM solution. Navigation is straightforward, information is presented clearly, and day-to-day management tasks take far less effort than before.

We make extensive use of the remote control functionality and it has been completely faultless. Connections are fast, stable, and allow our technicians to resolve issues efficiently without disrupting end users.

Beyond remote access, the strength of the automation, patch management, monitoring, and alerting capabilities has helped us standardise our processes and be more proactive. The platform gives us excellent visibility of our estate and helps ensure devices remain secure and compliant.

Overall, NinjaOne has made a real difference to our operational efficiency and service delivery, and we would happily recommend it. Review collected by and hosted on G2.com.

There is nothing i dislike about Ninja, it is a great product Review collected by and hosted on G2.com.

It’s really easy to add new scripts into Ninja, which makes tasks like deploying software straightforward. The device alerting is excellent, keeping us informed about vulnerabilities as well as issues like degraded RAID on servers. Overall, the product has been reliable for us, and the support has been great. Review collected by and hosted on G2.com.

If you like using Remote Desktop to connect to servers that have a monitor connected—so local users/clients can’t see what you’re doing or take over—it can be a bit of a problem in Ninja. Remote Desktop isn’t enabled by default, and to get it working you need to disable NLA. You also have to enable the local clipboard each time you set up a new session, otherwise you can’t copy and paste between your machine and the remote session. Review collected by and hosted on G2.com.

NinjaOne gives us a true single pane of glass across our entire managed client base. As an MSP supporting multiple industries, we rely heavily on automation, scripting, patch management, and remote access — and NinjaOne makes all of that straightforward and reliable.

The scripting engine is one of the biggest strengths. We regularly deploy PowerShell scripts for registry updates, DUO proxy upgrades, service restarts, patch validation, and configuration changes across hundreds of endpoints with consistency. The custom fields and policy structure make it easy to standardize across clients while still handling exceptions.

Patching is clean and predictable, remote tools are fast, and the platform is intuitive for both senior engineers and junior techs. Implementation was smooth, and ongoing feature releases show they’re investing heavily in MSP workflows.

Overall, it has improved efficiency, reduced manual touch time, and helped us scale without increasing headcount at the same rate. Review collected by and hosted on G2.com.

Reporting could still be more flexible and executive-friendly out of the box. While the data is there, building polished client-ready reports sometimes requires additional effort.

Occasionally, when deploying complex scripted upgrades (like security proxies or services that require credential context), troubleshooting can take time — especially if service accounts or elevation requirements are involved.

That said, none of these are deal breakers. The platform continues to improve, and support has been responsive when needed. Review collected by and hosted on G2.com.

NinjaOne is extremely easy to use and very intuitive, even for larger environments. The remote monitoring tools are fast and responsive, and the automation features save a huge amount of time. Patch management works consistently, and the dashboard gives a clear overview of all devices and alerts. Review collected by and hosted on G2.com.

Reporting could be more customizable, especially for clients who want specific formats or detailed breakdowns. Some advanced automation options require manual setup that could be simplified. A few integrations feel limited compared to other RMM platforms. Nothing major, but there’s room for deeper customisation. Review collected by and hosted on G2.com.

What I like best about NinjaOne is its simplicity and efficiency in managing endpoints at scale. The platform is intuitive and easy to navigate, which significantly reduces onboarding time and improves daily operational workflows. The centralized dashboard provides clear visibility across devices, alerts, and patch status, allowing for quick issue identification and resolution.

What is most helpful about NinjaOne is its automation capabilities. Automated patch management, monitoring, and scripting save a considerable amount of time and reduce manual effort. The reliability of remote access tools and real-time monitoring ensures faster response times and better overall system stability. Overall, NinjaOne improves productivity, enhances security posture, and streamlines IT management processes. Review collected by and hosted on G2.com.

At this time, I do not have any significant dislikes about NinjaOne. The platform has been reliable, intuitive, and consistently meets our operational needs. Any minor issues we’ve encountered have been addressed promptly, and overall the experience has been very positive. Review collected by and hosted on G2.com.

I’ve used a different RMM before, and since switching to Ninja, we haven’t run into any issues with our remote sessions. I also really like the Connect in background feature, because it lets us remote into a computer and access the basic interface without disrupting the user or interrupting what they’re doing. Review collected by and hosted on G2.com.

I think the main issue is the not-so-user-friendly interface when it comes to managing alerts. It’s hard to tell exactly what you’re allowing, and the threshold settings aren’t easy to set. For example, I’d like to receive an alert only when an endpoint goes offline, and then only get another alert when it comes back online. Right now, the default seems to keep spamming email notifications every 2–4 minutes (I think). Review collected by and hosted on G2.com.

what is the best in Ninja ? Easy to understand the platform and automation workflow easily.

Additionally, NinjaOne’s strong automation capabilities help streamline routine tasks, allowing IT teams to focus on more strategic initiatives. The responsive customer support and regular updates further enhance the overall user experience, ensuring the tool stays current with evolving IT needs.

It was a great too for Windows Security update installation and Fix the all vulnerability. It was my one of the great experience and make our systems 100% Security update compliance. Also helped me to fix Missing update from long time.

Overall, NinjaOne is an excellent choice for MSPs and internal IT teams seeking a reliable, scalable, and easy-to-use solution for proactive IT management.'

Ninja one platform we can easily understood each administrative things. Where easy to deploy there agent in all network device easily. its mean its a good implementation tool for our all infra devices.

If you installed ninja you can be free from health check point and easily manage it from Ninja.

You can manage and use Ninja console from Mobile phone easily and it was great experience. So you continue use it.

It easy to quick connect for my client .. no more explanation needed to start giving remote . Have one easy too.

Additionally, NinjaOne’s strong automation capabilities help streamline routine tasks, allowing IT teams to focus on more strategic initiatives. The responsive customer support and regular updates further enhance the overall user experience, ensuring the tool stays current with evolving IT needs.

Overall, NinjaOne is an excellent choice for MSPs and internal IT teams seeking a reliable, scalable, and easy-to-use solution for proactive IT management.'

Security Endpoint can be easily manage from Ninja . Good one too. Review collected by and hosted on G2.com.

Exactly look all good and excellent choice, giving a dislike , but Need some integration changes - like -- reboot notification should be uncheck - to stop reboot notify long running maintenance device like- Hosting services, esxi. Review collected by and hosted on G2.com.

I really like NinjaOne because it’s clean, fast, and just easy to work with. Everything is in one place, the UI actually makes sense, and routine tasks don’t feel like a chore. It saves time, cuts down on headaches, and does what it promises without a ton of extra complexity. Solid tool that just works. I also like the integration of remote access to Linux machines. Review collected by and hosted on G2.com.

I don’t really like the initial dashboard experience in NinjaOne. The organizations list can’t be alphabetized, which makes it frustrating to find what I’m looking for. Also, when I’m in the device management view, I can’t just come back to where I was — I have to go through the whole navigation process again. It breaks the flow and makes simple tasks take longer than they should. I also wish NinjaOne would incorporate more backup and AV/EDR agents, since broader built-in or integrated options would make the platform even more useful. On top of that, we still haven’t found an RMM that lets us fully deploy an agent on remote Macs without having to manually go into Privacy & Security settings to grant permissions, which remains a pain point. Review collected by and hosted on G2.com.