GroWrk Reviews & Product Details

GroWrk has allowed us to have employees around the world by taking the logistical work out of it. GroWrk has handled our equipment deployment incredibly well and provided awesome support for any needs we have had. Review collected by and hosted on G2.com.

The only downside is having to provide instructions for specific OS builds. We struggled at first to get their techs to make our builds like we needed them. After we built extensive documentation and had some Q & A sessions with their techs, we were off to the races. The builds were quick and to spec. Our users were happy and we are able to remotely access the machines as needed. Review collected by and hosted on G2.com.

I like being able to use one system to retrieve devices from all areas, which simplifies the process of international device retrieval. This feature of GroWrk makes the experience seamless and convenient as it allows for centralized management of device collection across different locations. Additionally, I appreciate that GroWrk is very customizable to my needs, allowing me to use only the necessary features. This high level of customization ensures that the service adapts specifically to my requirements, avoiding the clutter of unnecessary features. Furthermore, the initial setup of GroWrk was very easy, with a quick turnaround time, adding to the positive overall experience. Review collected by and hosted on G2.com.

I find it challenging to understand where a device is in the retrieval process or the timeline for retrieval. There often seems to be a lag with the dashboard updating, which can be frustrating. Additionally, receiving follow-ups regarding a device when the information is already entered in the system can feel repetitive and redundant. Review collected by and hosted on G2.com.

I find GroWrk particularly beneficial for managing inventory and facilitating the shipment of devices globally, which is essential for our international employees across Europe, South America, and parts of Asia. I love the ease with which I can order new devices and have them shipped to any address around the globe. The support for Single Sign-On (SSO) is another feature that I truly appreciate, as it enhances security and simplifies the login process. The website’s user-friendly interface has significantly streamlined our onboarding process for internal hires, making it a seamless experience. Additionally, the initial setup was very easy, which further underscores the product's usability and efficiency. Review collected by and hosted on G2.com.

I find that GroWrk could use more AI features, especially for filling out different address types for different countries. Review collected by and hosted on G2.com.

I appreciate GroWrk's customizable solutions, which allow me to select only the necessary services without committing to a one-size-fits-all package. I love the ease of setting up the platform; it was seamless and took less than a day, and managing it has been incredibly straightforward. The support from GroWrk is excellent, with real-time assistance that is consistently prompt, enhancing my overall experience. Furthermore, GroWrk effectively manages our hardware fleet without requiring manual input from our team, streamlining operations significantly. I find the dashboard very user-friendly, providing clear insights into platform engagement and actionable items. Its cost-effectiveness is a major draw for me, as the monthly fees are considerably lower than those of other providers, offering excellent value for money. Review collected by and hosted on G2.com.

I would like better tracking of our hardware shipments. Specifically, if something is shipped through a service like UPS/ FEDEX and requires follow-up, it would be great if GroWrk could handle the follow-up on our behalf. Review collected by and hosted on G2.com.

I greatly appreciate GroWrk's excellent customer service, which has been consistently reliable over the years. Their platform enhances ease of use, particularly in tracking devices, making operations smoother. I value the partnership they've developed, which has been built on strong service quality. GroWrk stands out for its capability to source and distribute equipment efficiently outside the US, including handling collections upon termination. This localized sourcing is essential for my business operations internationally. Overall, GroWrk’s abilities have made it an invaluable asset for my equipment management needs, and I am very inclined to repurchase due to the positive, long-standing relationship we've maintained. Review collected by and hosted on G2.com.

The shipping times can sometimes be longer than expected, which could delay important processes. Additionally, the cost involved tends to be on the higher end, making it less cost-effective than I would like. Review collected by and hosted on G2.com.

The platform enables you to ship globally with ease. The SOP process is quite straightforward, as was the onboarding experience. Their extensive catalogs offer a wide range of affordable options, especially in countries where finding cost-effective machines can be challenging. Review collected by and hosted on G2.com.

At times, the SLAs are defined, but it is not clear when they begin, pause, or are put on hold. This lack of clarity creates uncertainty about when the device is expected to reach the end user. Review collected by and hosted on G2.com.

Easy assignment of assets to employees, good console to view inventory and employee roster, user friendly groups to track different locations. Responsive team members with quick follow up. Transparent quoting on repairs. Review collected by and hosted on G2.com.

Buying assets from them is substantially more expensive (often 2-3 times more) than buying it yourself and shipping it to their warehouse which can add delays and can be a pain. They rotate you through an account manager quite regularly and sometimes they are on vastly different time zones. Review collected by and hosted on G2.com.

I love how quick and attentive the Growrk team is with responding to requests from our team. We use them whenever we have a new international hire and need them to order/send out the laptops for us. Review collected by and hosted on G2.com.

Nothing I necessarily dislike, I do think that the inventory management tools could be better by integrating AI functionality. Review collected by and hosted on G2.com.

Our CS representative has been incredibly helpful throughout our partnership. What stands out most is their willingness to adapt to our needs and provide quick resolutions when challenges come up. Review collected by and hosted on G2.com.

Some of the shipping updates are out of date. It would be great to be able to have more real time feedback. Review collected by and hosted on G2.com.

That the CS that I have has been truly supportive and help me either get the information I need or get things moving when there is no updates Review collected by and hosted on G2.com.

the slowness in most of the activities performed, the errors made in shipments that could be avoid by double checking before shipping the assets and the lack of effective communication, some times I get the information from other channels first than from support when I ask them about it Review collected by and hosted on G2.com.