# Best Remote Support Software

## How Many Remote Support Software Products Does G2 Track?

**Total Products under this Category:** 118

### Category Stats (Sep 2026)

- **Average Rating:** 4.48/5 (↓0.02 vs Aug 2026) The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** SetMe (+0.34%) - Among all products in this category, SetMe recorded the largest rating increase compared to last month

_Last updated: September 01, 2026_

## How Does G2 Rank Remote Support Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 27,400+ Authentic Reviews
- 118+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Remote Support Software
 ![G2 Grid® for Remote Support Software plotting products by satisfaction and market presence](https://www.g2.com/categories/remote-support/grids.png?focus%5B%5D=2397&focus%5B%5D=25671&focus%5B%5D=15890&focus%5B%5D=36316&focus%5B%5D=70792&focus%5B%5D=1273083&focus%5B%5D=16222&focus%5B%5D=135204)

Highlighted products: TeamViewer, NinjaOne, Zoho Assist, JumpCloud, Action1, PDQ Connect, Atera, and AirDroid Business.

Underlying data: [Grid® JSON](https://www.g2.com/categories/remote-support/grids.json?focus%5B%5D=teamviewer&focus%5B%5D=ninjaone&focus%5B%5D=zoho-assist&focus%5B%5D=jumpcloud&focus%5B%5D=action1&focus%5B%5D=pdq-connect&focus%5B%5D=atera&focus%5B%5D=airdroid-business)

**Sponsored**

### Splashtop Remote Support

Splashtop Remote Support is a comprehensive solution for helpdesks and IT teams combining remote support, endpoint management, and security. It offers multi-platform attended and unattended access, efficient troubleshooting tools, and automated endpoint management capabilities. Splashtop Autonomous Endpoint Management (AEM) is an automation led endpoint management solution that helps IT teams streamline software updates, improve security posture, and reduce manual workloads. With real-time OS and third-party software patching, cross-platform support, dashboards, inventory reporting and quick remediation tools, AEM can be used by IT teams to stay secure, compliant, and efficient. Splashtop Remote Support features include: - On-demand quick support access to Windows, Mac, iOS, and Android - Unattended anytime access to Windows, Mac, Android and Linux computers in SOS+10 and Unlimited - High performance - Robust security - Screen sharing for collaboration - Remotely view iOS screens in real-time - File transfer - Remote reboot and reconnect - Endpoint Management Add-on: • Automate patching for OS, third-party, and custom apps • Complement Intune and other MDMs with real-time patching, scripting and remediation • Detect and prioritize vulnerabilities using AI-powered based threat CVE insights • Track and manage hardware and software inventory across all endpoints • Monitor endpoints and resolve issues proactively - SSO / SAML integration - Advanced service desk workflow - User and computer grouping - Session recording - In-session voice call - Antivirus (Bitdefender) Add-on - Custom branding - User management - Integration with PSA tools - ServiceNow integration - Chat - User management - Custom branding - Licensed per technician Get started with a free trial! https://www.splashtop.com/products/remote-support

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1207&secure%5Bchosen_at%5D=2026-09-03T19%3A12%3A30Z&secure%5Bdisplayable_resource_id%5D=1207&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1207&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=32593&secure%5Bresource_id%5D=1207&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fremote-support&secure%5Btoken%5D=6b3a83f8b0f11edc274cf35938f889e6a4b5ca13ab5350d40d07bf0e4ee7a09f&secure%5Burl%5D=https%3A%2F%2Fwww.splashtop.com%2Flp%2Fremote-support-get-started%3Futm_source%3Dg2%26utm_medium%3Dcpc%26utm_campaign%3D260312_WW_WW_EN_G2ClicksRS&secure%5Burl_type%5D=custom_url)

### [TeamViewer](https://www.g2.com/products/teamviewer/reviews)

TeamViewer is a leading provider of remote connectivity software for individuals and businesses of all sizes. Our remote software enables companies across various industries to enhance their efficiency and achieve their business goals by digitally transforming their processes. We offer a selection of bespoke solutions: TeamViewer Tensor, our enterprise remote connectivity solution, enables businesses to connect, manage, and protect computers, mobile devices, and embedded platforms – on site and around the globe. TeamViewer Remote, our remote access and support solution, enables secure access to devices for remote support in small and medium-sized businesses. A free version of TeamViewer Remote is available for personal use. TeamViewer is actively working to shape the digital revolution by innovating in the fields of augmented reality (AR) and the Internet of Things (IoT). Our AR platform, Frontline, brings digital technology onto the shop floor with industrial AR solutions designed to optimize manual processes. Strategic partnerships and software integrations with other industry leaders such as SAP, Google, and Microsoft let us provide our customers with a seamless experience, regardless of their device or operating system. Since TeamViewer was founded in Göppingen, Germany, in 2005, our solutions have been installed on more than 2.5 billion devices worldwide. For more information, visit www.teamviewer.com.

**Average Rating:** 4.5/5.0

**Total Reviews:** 4,074

#### How Do G2 Users Rate TeamViewer?

- **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.2/10)
- **Quality of Support:** 8.6/10 (Category avg: 8.9/10)
- **Compliance:** 9.0/10 (Category avg: 8.8/10)
- **Multi-Platform Support:** 9.1/10 (Category avg: 8.7/10)

#### Who Is the Company Behind TeamViewer?

- **Seller:** [TeamViewer](https://www.g2.com/sellers/teamviewer)
- **Company Website:** www.teamviewer.com
- **Year Founded:** 2005
- **HQ Location:** Goppingen
- **Twitter:** @TeamViewer  
48,070 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=19ecae1c1749b1b5b63060d84138c5e550a373f67a37dee81701b6d78c4fc845&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3479536%2F&secure%5Burl_type%5D=linkedin_company_website)  
2,769 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Software Engineer, IT Manager
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 41% Small, 34% Medium

#### What Do G2 Reviewers Say About TeamViewer?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of TeamViewer, enjoying a smooth experience for remote access and support.
- Users appreciate the **easy remote access** provided by TeamViewer, simplifying connections and enhancing productivity.
- Users value the **easy remote access** with TeamViewer, simplifying connections and control over devices effortlessly.
- Users love the **Easy Access** feature of TeamViewer, making remote connections seamless and efficient.
- Users appreciate the **seamless remote access** of TeamViewer, enhancing productivity through easy connections and cross-platform compatibility.

##### Cons

- Users face significant **connection issues** with TeamViewer, impacting performance during slow or unstable internet conditions.
- Users experience **connectivity issues** with TeamViewer, leading to poor performance during slow or bad connections.
- Users find TeamViewer **expensive** in South Africa due to high subscription fees and limited performance on slow connections.
- Users experience **slow performance** with TeamViewer, particularly during weak internet connections and after network disruptions.
- Users often face **remote access issues** with TeamViewer, including connection failures and confusing control panel interfaces.

#### What Are Recent G2 Reviews of TeamViewer?

**["Reliable, Easy-to-Use Remote Support with Fast Deployment and Strong Cross-Platform Access"](https://www.g2.com/survey_responses/teamviewer-review-13336542)**

**Rating:** 4.5/5.0 stars

_— Adrian D._

[Read full review](https://www.g2.com/survey_responses/teamviewer-review-13336542)

**["Gets the job done when remote work hits a wall"](https://www.g2.com/survey_responses/teamviewer-review-13392785)**

**Rating:** 4.0/5.0 stars

_— Aman B._

[Read full review](https://www.g2.com/survey_responses/teamviewer-review-13392785)

#### What Are G2 Users Discussing About TeamViewer?

- [What are the unique benefits of using TeamViewer Remote for remote access and support?](https://www.g2.com/discussions/what-are-the-unique-benefits-of-using-teamviewer-remote-for-remote-access-and-support) - 2 comments, 1 upvote
- [How is TeamViewer Remote being used to enhance operational efficiency and user experience in its specific field?](https://www.g2.com/discussions/how-is-teamviewer-remote-being-used-to-enhance-operational-efficiency-and-user-experience-in-its-specific-field) - 1 comment
- [What is TeamViewer used for?](https://www.g2.com/discussions/what-is-teamviewer-used-for) - 2 comments
- [Do hackers use TeamViewer?](https://www.g2.com/discussions/teamviewer-do-hackers-use-teamviewer) - 2 comments
- [What is TeamViewer tensor?](https://www.g2.com/discussions/teamviewer-engage-what-is-teamviewer-tensor)

### [NinjaOne](https://www.g2.com/products/ninjaone/reviews)

NinjaOne is the unified IT operations platform that helps IT teams and managed service providers manage, secure, and support every endpoint from a single cloud-native console. Nearly 40,000 customers across 140+ countries use NinjaOne to replace fragmented point tools with one platform built to scale. The platform brings together the core work of modern IT operations: endpoint management, autonomous patch management, vulnerability management, endpoint and SaaS backup, remote access, and IT service desk. Teams monitor and control Windows, macOS, Linux, mobile, and virtual devices in one place, automate routine work with policy-based automation and human-centered AI, and cut the cost and risk that come from running many disconnected tools. NinjaOne serves internal IT teams and MSPs alike, from lean IT departments to mid-market and large enterprise organizations managing distributed, multi-site environments. Common uses include consolidating IT tooling, automating patching for security and compliance, managing distributed and hybrid workforces, improving endpoint visibility, and strengthening backup and ransomware readiness. NinjaOne has maintained a 98 percent customer satisfaction score for more than five years, backed by free unlimited onboarding and 24/7 support in seven languages. Organizations that move to NinjaOne report replacing four or more separate tools with the single platform. NinjaOne is FedRAMP Moderate Authorized and SOC 2 Type II and Type III compliant, and supports audit-ready compliance evidence across frameworks including CMMC, ISO 27001, and HIPAA. The mission behind the platform is simple: unify IT to simplify work, giving IT teams better tools and employees a great technology experience at work.

**Average Rating:** 4.7/5.0

**Total Reviews:** 4,987

#### How Do G2 Users Rate NinjaOne?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.2/10)
- **Quality of Support:** 9.1/10 (Category avg: 8.9/10)
- **Compliance:** 8.5/10 (Category avg: 8.8/10)
- **Multi-Platform Support:** 8.5/10 (Category avg: 8.7/10)

#### Who Is the Company Behind NinjaOne?

- **Seller:** [NinjaOne](https://www.g2.com/sellers/ninjaone)
- **Company Website:** www.ninjaone.com
- **Year Founded:** 2013
- **HQ Location:** Austin, Texas
- **Twitter:** @NinjaOne  
3,607 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=088d8f8972aca17db8b553b592039f99dd09562a773c2979f4e191848ab016f2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F6436301%2F&secure%5Burl_type%5D=linkedin_company_website)  
2,376 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** IT Manager, Owner
- **Top Industries:** Information Technology and Services, Computer & Network Security
- **Company Size:** 47% Medium, 45% Small

#### What Do G2 Reviewers Say About NinjaOne?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of NinjaOne, highlighting its seamless implementation and effective support for MSPs.
- Users praise NinjaOne for its **easy-to-navigate remote access** and full visibility, enhancing IT support efficiency.
- Users appreciate the **ongoing feature enhancements** of NinjaOne, ensuring the platform continuously evolves to meet our needs.
- Users praise the **powerful automation** features of NinjaOne, enhancing efficiency and simplifying management tasks.
- Users appreciate the **exceptional customer support** of NinjaOne, which simplifies learning and enhances overall usability.

##### Cons

- Users notice the **missing features** in NinjaOne, specifically regarding client and customer portal capabilities.
- Users find the **limited features** of NinjaOne frustrating, especially regarding user management and third-party software automation.
- Users find the **search function lacking** and struggle with visibility and usability issues in NinjaOne.
- Users feel the **search function needs improvement** and find the visibility of the NinjaOne icon inconsistent.
- Users express concerns about **feature issues** , including confusion over roles, auto-installations, and OS compatibility challenges.

#### What Are Recent G2 Reviews of NinjaOne?

**["All-in-One Management Hub That Simplifies MSP Workflows"](https://www.g2.com/survey_responses/ninjaone-review-11867243)**

**Rating:** 4.5/5.0 stars

_— Eric T._

[Read full review](https://www.g2.com/survey_responses/ninjaone-review-11867243)

**["Powerful Endpoint Management and Automation Platform"](https://www.g2.com/survey_responses/ninjaone-review-13390997)**

**Rating:** 5.0/5.0 stars

_— Tony K._

[Read full review](https://www.g2.com/survey_responses/ninjaone-review-13390997)

#### What Are G2 Users Discussing About NinjaOne?

- [What is NinjaOne (formerly NinjaRMM) used for?](https://www.g2.com/discussions/what-is-ninjaone-formerly-ninjarmm-used-for) - 2 comments
- [Does Office 365 Backup your data?](https://www.g2.com/discussions/does-office-365-backup-your-data) - 3 comments
- [What does Dropsuite Backup?](https://www.g2.com/discussions/what-does-dropsuite-backup) - 1 comment

### [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews)

Zoho Assist is a cloud-based remote support and unattended access solution designed to help businesses deliver seamless IT support and manage remote devices effortlessly. Whether you're assisting customers in real time or managing unattended endpoints, Zoho Assist offers a fast, secure, and reliable platform that works across devices and operating systems. With zero setup required on the technician's end and a lightweight client for end users, Zoho Assist makes remote troubleshooting simple and efficient, no complicated configurations, no hassle.

**Average Rating:** 4.7/5.0

**Total Reviews:** 713

#### How Do G2 Users Rate Zoho Assist?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.2/10)
- **Quality of Support:** 9.0/10 (Category avg: 8.9/10)
- **Compliance:** 8.7/10 (Category avg: 8.8/10)
- **Multi-Platform Support:** 8.9/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Zoho Assist?

- **Seller:** [Zoho](https://www.g2.com/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704)
- **Year Founded:** 1996
- **HQ Location:** Austin, TX
- **Twitter:** @Zoho  
137,880 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9c8e45ddb296c32c6c5597ef9ba945c94562c57624f7bd1dcf1a9e9931f71578&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F38373%2F&secure%5Burl_type%5D=linkedin_company_website)  
30,766 employees on LinkedIn®
- **Phone:** +1 (888) 900-9646 

#### Who Uses This Product?

- **Who Uses This:** Owner, IT Manager
- **Top Industries:** Information Technology and Services, Computer & Network Security
- **Company Size:** 70% Small, 22% Medium

#### What Do G2 Reviewers Say About Zoho Assist?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **ease of use** of Zoho Assist, finding it user-friendly and straightforward for managing sessions.
- Users commend the **easy setup and powerful functionality** of Zoho Assist, making remote access seamless and effective.
- Users value the **fast and easy remote support** provided by Zoho Assist, enhancing their overall experience significantly.
- Users value the **easy setup** of Zoho Assist, appreciating its quick connection and seamless integration into their systems.
- Users appreciate the **reliability** of Zoho Assist, highlighting its solid performance and great connection quality.

##### Cons

- Users face **remote access issues** with connection difficulty and screen display limitations affecting their experience significantly.
- Users find **feature limitations** in Zoho Assist frustrating, as many advanced options require additional purchases.
- Users often face **connection issues** with Zoho Assist, making remote access unreliable at times.
- Users often find the interface **not user-friendly** , leading to confusion and difficulty in navigating the platform.
- Users find Zoho Assist to be **expensive** , with pricing concerns affecting their likelihood of repurchasing or recommending the service.

#### What Are Recent G2 Reviews of Zoho Assist?

**["Zoho Assist: Easy, Reliable Remote Access That Saves Time"](https://www.g2.com/survey_responses/zoho-assist-review-13345992)**

**Rating:** 5.0/5.0 stars

_— Stacia D._

[Read full review](https://www.g2.com/survey_responses/zoho-assist-review-13345992)

**["Zoho Assist: Easy Installation, Fast Performance, and Proactive Support"](https://www.g2.com/survey_responses/zoho-assist-review-13172368)**

**Rating:** 5.0/5.0 stars

_— John N._

[Read full review](https://www.g2.com/survey_responses/zoho-assist-review-13172368)

#### What Are G2 Users Discussing About Zoho Assist?

- [What is Zoho Assist used for?](https://www.g2.com/discussions/what-is-zoho-assist-used-for) - 1 comment
- [How much does Zoho Assist cost?](https://www.g2.com/discussions/how-much-does-zoho-assist-cost)
- [How secure is Zoho Assist?](https://www.g2.com/discussions/how-secure-is-zoho-assist)
- [Is Zoho Assist free?](https://www.g2.com/discussions/is-zoho-assist-free)
- [How does Zoho Assist work?](https://www.g2.com/discussions/how-does-zoho-assist-work)

### [JumpCloud](https://www.g2.com/products/jumpcloud/reviews)

JumpCloud® is the AI-powered identity infrastructure that unifies lifecycle management for humans, devices, and autonomous agents. JumpCloud gives IT teams complete visibility and control over every identity and every access point. JumpCloud helps organizations cut complexity, automate secure workflows, and put AI to work safely. Secure every identity. Human or not. Intelligent, secure IT for the agentic era.

**Average Rating:** 4.5/5.0

**Total Reviews:** 3,937

#### How Do G2 Users Rate JumpCloud?

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.2/10)
- **Quality of Support:** 8.8/10 (Category avg: 8.9/10)
- **Compliance:** 8.8/10 (Category avg: 8.8/10)
- **Multi-Platform Support:** 8.9/10 (Category avg: 8.7/10)

#### Who Is the Company Behind JumpCloud?

- **Seller:** [JumpCloud Inc.](https://www.g2.com/sellers/jumpcloud-inc)
- **Company Website:** jumpcloud.com
- **Year Founded:** 2012
- **HQ Location:** Louisville, CO
- **Twitter:** @JumpCloud  
36,368 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=38d1c7ef6377c3d34e3c2bdc6937f8550e2a1a3b27d60788f3502de0910d7b82&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fjumpcloud%2F&secure%5Burl_type%5D=linkedin_company_website)  
974 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** IT Manager, System Administrator
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 54% Medium, 35% Small

#### What Do G2 Reviewers Say About JumpCloud?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of JumpCloud, simplifying user management across diverse systems and enhancing productivity.
- Users value JumpCloud's **straightforward device management** , enabling seamless user management across various systems with intuitive controls.
- Users value the **enhanced security** provided by JumpCloud's passwordless login and MFA enforcement features.
- Users appreciate the **seamless integrations** with popular apps, simplifying user management across platforms effortlessly.
- Users find JumpCloud's **intuitive user management** and responsive support invaluable for seamless integration and enhanced security.

##### Cons

- Users report **missing features** such as better macOS controls and advanced reporting capabilities, limiting overall effectiveness.
- Users find that **improvement is needed** in navigation and feature clarity, particularly for beginners navigating JumpCloud.
- Users note the **limited features** of JumpCloud, especially in SSO app catalog and Linux device management capabilities.
- Users face **deployment challenges and lack of advanced endpoint controls** , impacting their overall experience with JumpCloud.
- Users feel the **user interface needs improvement** , as it should be more user-friendly and interactive.

#### What Are Recent G2 Reviews of JumpCloud?

**["Consolidated our stack and simplified compliance"](https://www.g2.com/survey_responses/jumpcloud-review-13235110)**

**Rating:** 4.5/5.0 stars

_— Efim G._

[Read full review](https://www.g2.com/survey_responses/jumpcloud-review-13235110)

**["Great for Centralizing Identity and Device Management in One Place"](https://www.g2.com/survey_responses/jumpcloud-review-13339668)**

**Rating:** 4.5/5.0 stars

_— Anit S._

[Read full review](https://www.g2.com/survey_responses/jumpcloud-review-13339668)

#### What Are G2 Users Discussing About JumpCloud?

- [How is JumpCloud redefining identity and access management in hybrid IT environments for tech companies?](https://www.g2.com/discussions/how-is-jumpcloud-redefining-identity-and-access-management-in-hybrid-it-environments-for-tech-companies) - 1 comment, 4 upvotes
- [What is JumpCloud used for?](https://www.g2.com/discussions/jumpcloud-what-is-jumpcloud-used-for) - 3 comments, 4 upvotes
- [Can JumpCloud replace Active Directory?](https://www.g2.com/discussions/jumpcloud-can-jumpcloud-replace-active-directory) - 3 comments, 1 upvote
- [Is JumpCloud secure?](https://www.g2.com/discussions/is-jumpcloud-secure) - 2 comments, 3 upvotes
- [What is JumpCloud?](https://www.g2.com/discussions/what-is-jumpcloud) - 1 comment

### [Action1](https://www.g2.com/products/action1/reviews)

Action1 is an autonomous endpoint management platform trusted by many Fortune 500 companies. Cloud-native, infinitely scalable, highly secure, and configurable in 5 minutes—it just works and is always free for the first 200 endpoints, with no functional limits. By pioneering autonomous OS and third-party patching with peer-to-peer patch distribution and real-time vulnerability assessment without needing a VPN, it eliminates routine labor, preempts ransomware and security risks, and protects the digital employee experience. In 2025, Action1 was recognized by Inc. 5000 as the fastest-growing private software company in America. The company is founder-led by Alex Vovk and Mike Walters, American entrepreneurs who previously founded Netwrix, a multi-billion-dollar cybersecurity company.

**Average Rating:** 4.9/5.0

**Total Reviews:** 1,188

#### How Do G2 Users Rate Action1?

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.2/10)
- **Quality of Support:** 9.3/10 (Category avg: 8.9/10)
- **Compliance:** 8.8/10 (Category avg: 8.8/10)
- **Multi-Platform Support:** 7.0/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Action1?

- **Seller:** [Action1](https://www.g2.com/sellers/action1)
- **Company Website:** www.action1.com
- **Year Founded:** 2018
- **HQ Location:** Houston, Texas
- **Twitter:** @Action1corp  
609 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9793a25f681d4d03808846f2ea78788c98d9d75f0c5f4af459cb0888efca42b6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Faction1%2F&secure%5Burl_type%5D=linkedin_company_website)  
124 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** IT Manager, System Administrator
- **Top Industries:** Information Technology and Services, Manufacturing
- **Company Size:** 56% Medium, 37% Small

#### What Do G2 Reviewers Say About Action1?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Action1's **ease of use** exceptional, enabling quick setup and efficient remote management of devices.
- Users value Action1 for its **effective and reliable patch management** , streamlining their endpoint management with remarkable ease.
- Users find Action1's **easy setup** and configuration a significant advantage, simplifying device management and monitoring.
- Users benefit from **automated server updates** in Action1, significantly reducing time and effort previously needed for manual updates.
- Users value the **automated update capabilities** of Action1, significantly reducing time spent on server maintenance and management.

##### Cons

- Users note the **missing Linux agent** , which limits functionality for server and client systems in Action1.
- Users find the **remote access issues** needing improvement, citing speed and usability concerns with the connection.
- Users note certain **feature limitations** in Action1, especially regarding customizations and missing support for Linux clients.
- Users find the **report generation and logging readability** lacking, making the experience less user-friendly.
- Users feel that Action1 requires **improvement in report creation and readability** to enhance overall user experience.

#### What Are Recent G2 Reviews of Action1?

**["Global Accessibility and Easy Deployment"](https://www.g2.com/survey_responses/action1-review-13344752)**

**Rating:** 4.5/5.0 stars

_— Ganesh S._

[Read full review](https://www.g2.com/survey_responses/action1-review-13344752)

**Rating:** 4.5/5.0 stars

_— Paulo F._

[Read full review](https://www.g2.com/survey_responses/action1-review-13338508)

#### What Are G2 Users Discussing About Action1?

- [What do you like most about Action1 for remote endpoint management, and what could be improved?](https://www.g2.com/discussions/what-do-you-like-most-about-action1-for-remote-endpoint-management-and-what-could-be-improved) - 1 comment
- [What is Action1 RMM used for?](https://www.g2.com/discussions/what-is-action1-rmm-used-for) - 1 comment

### [Atera](https://www.g2.com/products/atera/reviews)

Atera is defining the category of Autonomous IT, where AI agents resolve technical incidents end to end, without a technician in the loop. Atera's AI-native IT management platform consolidates RMM, helpdesk, ticketing, advanced reporting, and automation, empowering IT teams and MSPs to manage and protect infrastructure, automate tasks, and boost service quality by reducing downtime and improving SLAs. Atera’s autonomous AI agent, Robin, detects, diagnoses, remediates, and verifies incidents by taking action directly on devices, servers, networks, and mainframes, resolving Tier-1 and complex Tier-2 incidents in full. 1) Resolution without the wait. Robin doesn't just suggest or assist, it acts and resolves, on its own, instantly. 2) Always-on coverage, day and night. Robin extends your team's reach around the clock, resolving issues at 2am just as reliably as at 2pm, so your team isn't the only line of defense when it comes to fighting downtime. 3) A personal IT tech for every employee. An intelligent, context-aware AI agent that understands your environment, adapts to each user, and responds instantly. Built on a patented architecture, Robin operates as a system of action within your existing enterprise environment, adhering to the highest enterprise-grade security and compliance standards. It's governed by configurable guardrails, a complete audit trail, and approval workflows, so autonomy never comes at the cost of control. More than 13,000 organizations across 120+ countries rely on Atera to keep their people working, uninterrupted. Discover how Atera can help you achieve unparalleled organizational efficiency at www.atera.com.

**Average Rating:** 4.6/5.0

**Total Reviews:** 1,243

#### How Do G2 Users Rate Atera?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.2/10)
- **Quality of Support:** 9.0/10 (Category avg: 8.9/10)
- **Compliance:** 8.0/10 (Category avg: 8.8/10)
- **Multi-Platform Support:** 8.2/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Atera?

- **Seller:** [Atera](https://www.g2.com/sellers/atera)
- **Company Website:** www.atera.com
- **Year Founded:** 2011
- **HQ Location:** Tel Aviv
- **Twitter:** @AteraCloud  
1,675 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d38cf3be9c748c5d823f0616da1e9a35094eec1b19735765c7c4c229a7d79702&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F98739%2F&secure%5Burl_type%5D=linkedin_company_website)  
416 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, IT Manager
- **Top Industries:** Information Technology and Services, Computer & Network Security
- **Company Size:** 55% Small, 31% Medium

#### What Do G2 Reviewers Say About Atera?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Atera's **ease of use** exceptional, streamlining management and enhancing efficiency across various tasks.
- Users appreciate the **powerful automation tools** of Atera, enabling efficient management and consistent setup for new employees.
- Users appreciate the **all-in-one dashboard** of Atera, enhancing efficiency with seamless access to various tools and features.
- Users praise Atera for its **efficiency** , streamlining processes and enhancing remote management of devices.
- Users value the **proactive monitoring** and all-in-one platform of Atera, significantly enhancing productivity and efficiency.

##### Cons

- Users find **missing features** in Atera, such as insufficient alert context and lack of essential ticketing tools.
- Users find the **limited features** of Atera, especially in the mobile app, restrict overall functionality for freelancers.
- Users find **improvement needed** in Atera's interface changes and agent installation process, along with remote access reliability.
- Users note that **report loading times and limited customization** can hinder efficiency, revealing areas for improvement.
- Users express concerns about **feature issues** in Atera, citing limitations and disruptions affecting their workflow.

#### What Are Recent G2 Reviews of Atera?

**["Easy-to-Use RMM With Strong Patching, Scripting, and a Central Device View"](https://www.g2.com/survey_responses/atera-review-13223481)**

**Rating:** 4.0/5.0 stars

_— Kyle R._

[Read full review](https://www.g2.com/survey_responses/atera-review-13223481)

**["Computer Geeks of North Carolina and Atera"](https://www.g2.com/survey_responses/atera-review-13387278)**

**Rating:** 4.5/5.0 stars

_— Chris C._

[Read full review](https://www.g2.com/survey_responses/atera-review-13387278)

#### What Are G2 Users Discussing About Atera?

- [What is Atera used for?](https://www.g2.com/discussions/what-is-atera-used-for) - 1 comment
- [What is the best RMM tool?](https://www.g2.com/discussions/what-is-the-best-rmm-tool) - 1 comment
- [Is atera safe?](https://www.g2.com/discussions/is-atera-safe) - 2 comments
- [What is atera RMM?](https://www.g2.com/discussions/what-is-atera-rmm) - 1 comment
- [What is atera software?](https://www.g2.com/discussions/what-is-atera-software) - 1 comment

### [PDQ Connect](https://www.g2.com/products/pdq-connect/reviews)

PDQ is an endpoint management platform designed for IT administrators and sysadmins. Manage, secure, and automate endpoints across remote, hybrid, and on-site environments. Manage your organization's Windows and macOS machines from a central platform designed to make the grind of everyday IT workflows seamless and the thorny why-the-hell-isn’t-this-working issues easier to diagnose. Core capabilities include patch management, vulnerability remediation, remote desktop access and monitoring, and software deployment. In short, the stuff you actually tell us to build. Just look at our Discord. Vulnerabilities are continuously detected and prioritized using real-world exploit activity in addition to CVSS, enabling remediation based on real, not theoretical, business risk. Patch both Windows OS and over 1,000 Windows and macOS packages from a hand-built library sourced directly from publishers, virus-scanned, stripped of nonsense, and typically updated within hours of a new release. PDQ pre-built workflows and automations are running within minutes of onboarding, but most of our sysadmins combine custom multistep packages, advanced PowerShell scanners, dynamic device groups, vulnerability automations, and a community-shared script library to create an end-to-end system tailor-built for their situation, reducing what was once days into minutes. And for when all else fails, PDQ ships with a native device-level diagnostics and a remote desktop tool that fires up quickly to help you diagnose, fix, and move on, whether you’re dealing with an x64 Lenovo or an ARM Macbook Pro. Multi-tenant support allows IT teams managing multiple environments to operate from a single console. Real-time, event-driven automation allows IT teams to execute workflows based on device state and predefined conditions — deployments trigger the moment a condition is met, without waiting for a scheduled window. Offline device deployment queuing ensures no device is skipped regardless of connectivity at the time a deployment runs. And where compliance, regulatory, or org policy requires, PDQ’s core deployment and patching capabilities can also be deployed as an on-premise, agentless solution. PDQ is SOC 2 certified and includes security features including MFA, role-based access controls, encryption, and audit logging to support compliance requirements. Pricing is publicly available and supports self-service purchasing without requiring a sales call. A 14-day free trial is available with no credit card required.

**Average Rating:** 4.6/5.0

**Total Reviews:** 425

#### How Do G2 Users Rate PDQ Connect?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.2/10)
- **Quality of Support:** 9.2/10 (Category avg: 8.9/10)
- **Compliance:** 9.4/10 (Category avg: 8.8/10)
- **Multi-Platform Support:** 7.9/10 (Category avg: 8.7/10)

#### Who Is the Company Behind PDQ Connect?

- **Seller:** [PDQ.com](https://www.g2.com/sellers/pdq-com)
- **Company Website:** www.PDQ.com
- **Year Founded:** 2001
- **HQ Location:** Salt Lake City, Utah, United States
- **Twitter:** @admarsenal  
987 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3811ece6239044b66405bec2411cdf84f2b57c0f1db07a6603b636660d1f3ff6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F17961724%2F&secure%5Burl_type%5D=linkedin_company_website)  
392 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** IT Manager, Systems Administrator
- **Top Industries:** Manufacturing, Information Technology and Services
- **Company Size:** 56% Medium, 15% Large

#### What Do G2 Reviewers Say About PDQ Connect?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** in PDQ Connect, simplifying deployment and management tasks effortlessly.
- Users appreciate the **ease of software deployment** with PDQ Connect, enhancing efficiency and simplifying remote device management.
- Users value the **easy deployment** capabilities of PDQ Connect, facilitating efficient software management across diverse environments.
- Users find the **easy setup** of PDQ Connect a significant advantage, enhancing efficiency and user experience from the start.
- Users value the **remote access capabilities** of PDQ Connect, enabling efficient management and support for off-site personnel.

##### Cons

- Users express concerns about **missing features** in PDQ Connect, hindering efficiency in command execution and device management.
- Users feel that **improvement is needed** in patch management and the user interface for PDQ Connect.
- Users note the **limited features** of PDQ Connect, wishing for more options like vulnerability scanning and software deployment.
- Users experience **remote access issues** due to internet dependency and subpar connection prompts hinder usability and speed.
- Users face **deployment issues** with PDQ Connect, often finding package creation and device identification challenging and inconvenient.

#### What Are Recent G2 Reviews of PDQ Connect?

**["Straightforward, Fast Remote Support That Makes IT Work Easier"](https://www.g2.com/survey_responses/pdq-connect-review-13079062)**

**Rating:** 5.0/5.0 stars

_— Abdul Barik G._

[Read full review](https://www.g2.com/survey_responses/pdq-connect-review-13079062)

**["PDQ Connect Gets the Job Done"](https://www.g2.com/survey_responses/pdq-connect-review-13328008)**

**Rating:** 4.0/5.0 stars

_— Mark W._

[Read full review](https://www.g2.com/survey_responses/pdq-connect-review-13328008)

### [AirDroid Business](https://www.g2.com/products/airdroid-business/reviews)

AirDroid Business, developed by Singapore-based SandStudio, is a comprehensive mobile device management (MDM) solution designed to help businesses manage and control fleets of Android and Windows devices from a central dashboard. With AirDroid Business, businesses can easily monitor device usage, deploy apps and updates, and remotely troubleshoot issues. It offers features such as kiosk mode, security policy, alerts & notifications, location tracking, file transfer in bulk, and more. It aims to simplify the device management process, increase productivity and efficiency, and reduce management costs. AirDroid Business MDM Highlights: \*Multiple enrollment options - For Android: Zero-Touch, Android Enterprise(AE), Knox Mobile Enrollment(KME), Device Owner, and Regular Enrollment. For Windows: Regular Enrollment. \*Unattended remote access \*Batch operations \*Tasks & Action logs \*Patch management \*Limit incoming & outgoing calls \*Kiosk mode & Policy \*Remote control with Black Screen security mode \*Location tracking \*Application management service(AMS):custom apps, Google Play Store apps and web apps \*Content management service \*Whitelisting and blocklisting browsers & apps \*Remote monitor devices’ status \*Real-time alerts & notifications \*Supports all Android-based endpoints \*Devices fleet management from a centralized dashboard AirDroid Business's acclaimed MDM solution currently empowers organizations across 100+ countries. Our expertise spans various vertical markets such as retail, healthcare, digital signage, transportation & logistics, IT & MSP services, and education. We offer free trial, online demos, and email & call support to all prospects and customers, contact us for more information today!

**Average Rating:** 4.9/5.0

**Total Reviews:** 430

#### How Do G2 Users Rate AirDroid Business?

- **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.2/10)
- **Quality of Support:** 9.7/10 (Category avg: 8.9/10)
- **Compliance:** 9.5/10 (Category avg: 8.8/10)
- **Multi-Platform Support:** 6.4/10 (Category avg: 8.7/10)

#### Who Is the Company Behind AirDroid Business?

- **Seller:** [Sand Studio](https://www.g2.com/sellers/sand-studio)
- **Company Website:** www.airdroid.com
- **Year Founded:** 2011
- **HQ Location:** Singapore, SG
- **Twitter:** @AirDroidB  
184 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=18ae3c5a6cf65e379e5c5e5206eb949ac35a4c562584cd5aa2316519473837ea&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fairdroidbusiness%2Fabout&secure%5Burl_type%5D=linkedin_company_website)  
90 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** IT Manager, IT Consultant
- **Top Industries:** Information Technology and Services, Renewables & Environment
- **Company Size:** 67% Medium, 42% Small

#### What Do G2 Reviewers Say About AirDroid Business?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of AirDroid Business, enjoying its simple setup and effective management features.
- Users value the **efficient device management** in AirDroid Business, especially for its real-time tracking and automated alerts.
- Users value the **comprehensive remote access tools** of AirDroid Business, enabling efficient device management from anywhere.
- Users appreciate the **extensive features** of AirDroid Business, especially for efficient app management and kiosk mode functionality.
- Users value the **effective remote management** of AirDroid Business, enabling effortless control over devices from anywhere.

##### Cons

- Users find AirDroid Business **expensive** for smaller teams, particularly due to its bundled pricing model.
- Users believe that **improvements are needed** in pricing, language options, and mobile dashboard settings for better functionality.
- Users note **pricing issues** with AirDroid Business, especially for startups adding multiple one-off devices.
- Users are disappointed by the **missing features** in AirDroid Business, particularly automation and workflow trigger options.
- Users note a **difficult learning** curve due to the platform's extensive features, requiring time to become proficient.

#### What Are Recent G2 Reviews of AirDroid Business?

**["Reliable MDM for Managing a Remote Workforce"](https://www.g2.com/survey_responses/airdroid-business-review-13351809)**

**Rating:** 4.5/5.0 stars

_— Emaan A._

[Read full review](https://www.g2.com/survey_responses/airdroid-business-review-13351809)

**["Made Remote Team and Device Management Much Easier"](https://www.g2.com/survey_responses/airdroid-business-review-13322748)**

**Rating:** 5.0/5.0 stars

_— Ali r._

[Read full review](https://www.g2.com/survey_responses/airdroid-business-review-13322748)

#### What Are G2 Users Discussing About AirDroid Business?

- [Is AirDroid a good app?](https://www.g2.com/discussions/is-airdroid-a-good-app)
- [What is the use of AirDroid?](https://www.g2.com/discussions/what-is-the-use-of-airdroid)
- [Is AirDroid completely free?](https://www.g2.com/discussions/is-airdroid-completely-free)
- [Can AirDroid be trusted?](https://www.g2.com/discussions/can-airdroid-be-trusted) - 7 comments, 2 upvotes

### [Datto RMM](https://www.g2.com/products/datto-rmm/reviews)

Datto RMM is a secure, cloud-based platform for IT Managed Service Providers (MSPs) to remotely monitor, manage and support endpoints across their customer base. It provides a multi-tenant view, automated monitoring, alerts, patch management, endpoint remote control, and insightful reporting. Built with a security-first design, Datto RMM enables robust endpoint & data security via features such as native ransomware detection, mandatory 2FA, agent encryption, and more. With 24x7 support and 99.99% uptime, MSPs can rely on Datto RMM to deliver the best experience to their customers.

**Average Rating:** 4.5/5.0

**Total Reviews:** 792

#### How Do G2 Users Rate Datto RMM?

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.2/10)
- **Quality of Support:** 8.4/10 (Category avg: 8.9/10)
- **Compliance:** 8.1/10 (Category avg: 8.8/10)
- **Multi-Platform Support:** 7.6/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Datto RMM?

- **Seller:** [Kaseya](https://www.g2.com/sellers/kaseya)
- **Company Website:** www.kaseya.com
- **Year Founded:** 2000
- **HQ Location:** Miami, FL
- **Twitter:** @KaseyaCorp  
17,411 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6c9a31f82a811b1e3cc7be6babe8882bb8f6b2927e142d98dd6f5662a0d0e4d2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fkaseya%2F&secure%5Burl_type%5D=linkedin_company_website)  
5,471 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, Director
- **Top Industries:** Information Technology and Services, Computer & Network Security
- **Company Size:** 64% Small, 32% Medium

#### What Do G2 Reviewers Say About Datto RMM?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Datto RMM, facilitating seamless management and troubleshooting for MSPs.
- Users value the **automation features** of Datto RMM, enhancing efficiency and simplifying app deployment.
- Users value the **extensive information and integrated tools** offered by Datto RMM for efficient customer support.
- Users appreciate the **s seamless integrations** of Datto RMM, enhancing efficiency and streamlining daily management tasks.
- Users value the **easy remote access** capabilities of Datto RMM, enhancing support and issue resolution efficiency.

##### Cons

- Users struggle with **remote access issues** , experiencing frequent connection timeouts and complex cloud backup recovery processes.
- Users often experience **slow performance** with Datto RMM, particularly when controlling endpoints and accessing support.
- Users find **feature issues** arise with custom monitors and installation hurdles due to admin rights and customer setups.
- Users find the **missing features** in Datto RMM challenging, particularly with stability and agent dependency issues.
- Users feel Datto RMM **needs improvement** in modernizing Webremote and enhancing usability for better team adoption.

#### What Are Recent G2 Reviews of Datto RMM?

**["Rock-Solid Datto RMM for Proactive IT Automation and Seamless Integrations"](https://www.g2.com/survey_responses/datto-rmm-review-13374073)**

**Rating:** 5.0/5.0 stars

_— Pim Z._

[Read full review](https://www.g2.com/survey_responses/datto-rmm-review-13374073)

**["Comprehensive Management with Limited Automation in Patches"](https://www.g2.com/survey_responses/datto-rmm-review-13210156)**

**Rating:** 4.0/5.0 stars

_— Ronald J._

[Read full review](https://www.g2.com/survey_responses/datto-rmm-review-13210156)

#### What Are G2 Users Discussing About Datto RMM?

- [Is datto RMM secure?](https://www.g2.com/discussions/is-datto-rmm-secure)
- [What can RMM see?](https://www.g2.com/discussions/what-can-rmm-see) - 2 comments
- [What RMM did datto?](https://www.g2.com/discussions/what-rmm-did-datto)
- [What is datto RMM used for?](https://www.g2.com/discussions/what-is-datto-rmm-used-for) - 2 comments

### [ScreenConnect](https://www.g2.com/products/screenconnect/reviews)

ScreenConnect delivers fast, flexible, and secure remote desktop and mobile support solutions for every industry and need. With ScreenConnect, IT teams can raise the bar for remote support and reduce customer downtime through on-demand access to desktops, mobile devices, and more. No matter where you work, how you work, and who you work for, ScreenConnect helps you serve customers securely, silently, and seamlessly.

**Average Rating:** 4.7/5.0

**Total Reviews:** 482

#### How Do G2 Users Rate ScreenConnect?

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.2/10)
- **Quality of Support:** 8.8/10 (Category avg: 8.9/10)
- **Compliance:** 8.9/10 (Category avg: 8.8/10)
- **Multi-Platform Support:** 8.8/10 (Category avg: 8.7/10)

#### Who Is the Company Behind ScreenConnect?

- **Seller:** [ConnectWise](https://www.g2.com/sellers/connectwise)
- **Company Website:** www.connectwise.com
- **Year Founded:** 1982
- **HQ Location:** Tampa, FL
- **Twitter:** @ConnectWise  
14,926 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=825d5a968a56320f556cad3f9dfc8c57c880640eedc7d064eddf33e0f8d1e867&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F48576%2F&secure%5Burl_type%5D=linkedin_company_website)  
3,401 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, IT Manager
- **Top Industries:** Information Technology and Services, Computer & Network Security
- **Company Size:** 67% Small, 31% Medium

#### What Do G2 Reviewers Say About ScreenConnect?

_AI-generated summary from verified user reviews_

##### Pros

- Users find ScreenConnect to be **highly reliable** , with stable connections that facilitate seamless remote access and support.
- Users appreciate the **reliable remote access** of ScreenConnect, providing seamless support and efficient management of client systems.
- Users value the **blazing-fast connection speed** of ScreenConnect, ensuring smooth and responsive remote access experiences.
- Users find ScreenConnect extremely **easy to use** , facilitating quick and efficient support for end users remotely.
- Users enjoy the **easy communication** features of ScreenConnect, enabling quick and reliable remote support interactions.

##### Cons

- Users find the **cost prohibitive** for small teams, potentially limiting access and creating concerns about future price increases.
- Users experience **remote access issues** due to added security steps and occasional difficulties with support and antivirus software.
- Users face **internet dependency** with ScreenConnect, which can be problematic in locations with limited connectivity.
- Users express concerns over **security features** in ScreenConnect, particularly following a security incident that compromised their server.
- Users express concerns over **security issues** in ScreenConnect, highlighting incidents that undermine confidence in the system.

#### What Are Recent G2 Reviews of ScreenConnect?

**["Secure, Seamless Unattended Access with ScreenConnect and NinjaOne Integration"](https://www.g2.com/survey_responses/screenconnect-review-12676760)**

**Rating:** 5.0/5.0 stars

_— Steve S._

[Read full review](https://www.g2.com/survey_responses/screenconnect-review-12676760)

**["ScreenConnect: Lightning-Fast Remote Support with Powerful Admin Tools"](https://www.g2.com/survey_responses/screenconnect-review-13111682)**

**Rating:** 5.0/5.0 stars

_— Cristhian Camilo C._

[Read full review](https://www.g2.com/survey_responses/screenconnect-review-13111682)

#### What Are G2 Users Discussing About ScreenConnect?

- [What is ConnectWise Control used for?](https://www.g2.com/discussions/what-is-connectwise-control-used-for)
- [Is ConnectWise control Safe?](https://www.g2.com/discussions/is-connectwise-control-safe)
- [How do I disable ConnectWise control?](https://www.g2.com/discussions/how-do-i-disable-connectwise-control)
- [Is ConnectWise control free?](https://www.g2.com/discussions/is-connectwise-control-free)
- [What does ConnectWise control do?](https://www.g2.com/discussions/what-does-connectwise-control-do) - 1 comment

### [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews)

BeyondTrust Remote Support (formerly Bomgar Remote Support) is the #1 solution for leading enterprises to accelerate and secure your service desk with centralized, efficient, and secure access for servicing and monitoring any endpoint, anywhere, attended or not. Service desks are provided with everything they need, end-to-end: centralized controls, remote access, automated scripts, encrypted file sharing, chat and collaboration for end-users and technicians, and live dashboards for KPIs and metric reporting. Organizations in all vertical markets around the globe use Remote Support to deliver superior support services and reduce threats to valuable data and systems. BeyondTrust is privately held and headquartered in Atlanta, GA with offices and channel partners around the world. Connect with BeyondTrust at www.beyondtrust.com, the BeyondTrust Blog, or on Facebook, Twitter and LinkedIn. Get a Free Trial: https://www.beyondtrust.com/remote-support/trial Watch a Demo: https://www.beyondtrust.com/demos Learn more about BeyondTrust Remote Support: https://www.beyondtrust.com/products/remote-support

**Average Rating:** 4.7/5.0

**Total Reviews:** 386

#### How Do G2 Users Rate BeyondTrust Remote Support?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.2/10)
- **Quality of Support:** 9.2/10 (Category avg: 8.9/10)
- **Compliance:** 9.1/10 (Category avg: 8.8/10)
- **Multi-Platform Support:** 8.9/10 (Category avg: 8.7/10)

#### Who Is the Company Behind BeyondTrust Remote Support?

- **Seller:** [BeyondTrust](https://www.g2.com/sellers/beyondtrust)
- **Company Website:** www.beyondtrust.com
- **Year Founded:** 1985
- **HQ Location:** Johns Creek, GA
- **Twitter:** @BeyondTrust  
14,335 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a53d6389432c932982dffb9b3e388e8999c17b298461d6046c255530ea1f88be&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F294396%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,707 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** IT Manager, System Administrator
- **Top Industries:** Information Technology and Services, Higher Education
- **Company Size:** 46% Large, 36% Medium

#### What Do G2 Reviewers Say About BeyondTrust Remote Support?

_AI-generated summary from verified user reviews_

##### Pros

- Users highlight the **ease of use** of BeyondTrust Remote Support, enhancing efficiency with user-friendly features and setup.
- Users appreciate the **ease of access to remote desktops** with BeyondTrust Remote Support, enhancing collaboration and security.
- Users value the **effective collaboration** enabled by BeyondTrust Remote Support, enhancing productivity and simplifying remote assistance.
- Users highlight the **reliability** of BeyondTrust Remote Support, emphasizing its stability and efficient session management.
- Users value the **robust security features** of BeyondTrust Remote Support, ensuring encrypted sessions and comprehensive audit trails.

##### Cons

- Users find the **pricing to be high** , especially in comparison to competing products on the market.
- Users find the **complexity** of BeyondTrust Remote Support challenging, especially for newcomers and those seeking a quick setup.
- Users experience **connectivity issues** with clients going offline, impacting seamless remote support interactions.
- Users often find the **learning curve steep** with BeyondTrust Remote Support, causing initial confusion and frustration.
- Users struggle with **high pricing issues** for BeyondTrust Remote Support, finding it more expensive than simpler alternatives.

#### What Are Recent G2 Reviews of BeyondTrust Remote Support?

**["Reliable secure access without the VPN headache"](https://www.g2.com/survey_responses/beyondtrust-remote-support-review-12497110)**

**Rating:** 4.5/5.0 stars

_— Carlos M._

[Read full review](https://www.g2.com/survey_responses/beyondtrust-remote-support-review-12497110)

**["Robust Security and Seamless Cross-Platform Remote Support"](https://www.g2.com/survey_responses/beyondtrust-remote-support-review-12702001)**

**Rating:** 4.5/5.0 stars

_— Alejandro A._

[Read full review](https://www.g2.com/survey_responses/beyondtrust-remote-support-review-12702001)

#### What Are G2 Users Discussing About BeyondTrust Remote Support?

- [What is BeyondTrust Remote Support used for?](https://www.g2.com/discussions/what-is-beyondtrust-remote-support-used-for) - 2 comments
- [How do you use Bomgar remote support?](https://www.g2.com/discussions/how-do-you-use-bomgar-remote-support)
- [What is remote support software?](https://www.g2.com/discussions/what-is-remote-support-software)
- [What is Bomgar remote support?](https://www.g2.com/discussions/what-is-bomgar-remote-support)
- [What is BeyondTrust remote support?](https://www.g2.com/discussions/what-is-beyondtrust-remote-support) - 1 comment

### [Splashtop Remote Support](https://www.g2.com/products/splashtop-inc-splashtop-remote-support/reviews)

Splashtop Remote Support is a comprehensive solution for helpdesks and IT teams combining remote support, endpoint management, and security. It offers multi-platform attended and unattended access, efficient troubleshooting tools, and automated endpoint management capabilities. Splashtop Autonomous Endpoint Management (AEM) is an automation led endpoint management solution that helps IT teams streamline software updates, improve security posture, and reduce manual workloads. With real-time OS and third-party software patching, cross-platform support, dashboards, inventory reporting and quick remediation tools, AEM can be used by IT teams to stay secure, compliant, and efficient. Splashtop Remote Support features include: - On-demand quick support access to Windows, Mac, iOS, and Android - Unattended anytime access to Windows, Mac, Android and Linux computers in SOS+10 and Unlimited - High performance - Robust security - Screen sharing for collaboration - Remotely view iOS screens in real-time - File transfer - Remote reboot and reconnect - Endpoint Management Add-on: • Automate patching for OS, third-party, and custom apps • Complement Intune and other MDMs with real-time patching, scripting and remediation • Detect and prioritize vulnerabilities using AI-powered based threat CVE insights • Track and manage hardware and software inventory across all endpoints • Monitor endpoints and resolve issues proactively - SSO / SAML integration - Advanced service desk workflow - User and computer grouping - Session recording - In-session voice call - Antivirus (Bitdefender) Add-on - Custom branding - User management - Integration with PSA tools - ServiceNow integration - Chat - User management - Custom branding - Licensed per technician Get started with a free trial! https://www.splashtop.com/products/remote-support

**Average Rating:** 4.7/5.0

**Total Reviews:** 267

#### How Do G2 Users Rate Splashtop Remote Support?

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.2/10)
- **Quality of Support:** 9.4/10 (Category avg: 8.9/10)
- **Compliance:** 8.6/10 (Category avg: 8.8/10)
- **Multi-Platform Support:** 9.2/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Splashtop Remote Support?

- **Seller:** [Splashtop Inc.](https://www.g2.com/sellers/splashtop-inc)
- **Company Website:** www.splashtop.com
- **Year Founded:** 2006
- **HQ Location:** Cupertino, CA
- **Twitter:** @splashtop  
5,216 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a42e535944fbf3b5bef3f7abc1304e4e8cd5d2619b6979f332b3ef1460197940&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1944335%2F&secure%5Burl_type%5D=linkedin_company_website)  
353 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, IT Manager
- **Top Industries:** Information Technology and Services, Computer & Network Security
- **Company Size:** 57% Small, 36% Medium

#### What Do G2 Reviewers Say About Splashtop Remote Support?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Splashtop Remote Support, finding it straightforward and simple to deploy.
- Users value the **seamless remote access** of Splashtop, appreciating its simplicity and reliability across devices.
- Users appreciate the **fast and stable remote support** of Splashtop, allowing seamless access to clients' devices.
- Users appreciate the **ease of use** of Splashtop Remote Support, making remote access a streamlined experience.
- Users appreciate the **reliable and fast remote access** of Splashtop Remote Support, enabling efficient troubleshooting without interruptions.

##### Cons

- Users face **remote access issues** with Splashtop, experiencing disconnections and problems with reconnections during sessions.
- Users find the **missing features** of Splashtop Remote Support limit its functionality, hindering streamlined operations for technicians.
- Users face **access issues** with Splashtop due to potential conflicts with obscure programs and non-intuitive authentication.
- Users experience occasional **connectivity issues** , including reconnection lag and difficulties connecting to clients' computers.
- Users experience **login issues** with Splashtop, like frequent email verifications and limitations on multiple account logins.

#### What Are Recent G2 Reviews of Splashtop Remote Support?

**["Affordable, Feature-Rich Splashtop with Support That Listens"](https://www.g2.com/survey_responses/splashtop-remote-support-review-13000758)**

**Rating:** 5.0/5.0 stars

_— Randall C._

[Read full review](https://www.g2.com/survey_responses/splashtop-remote-support-review-13000758)

**["Reliable, Secure Remote Access That Feels Like You’re There"](https://www.g2.com/survey_responses/splashtop-remote-support-review-12999341)**

**Rating:** 5.0/5.0 stars

_— Tyler V._

[Read full review](https://www.g2.com/survey_responses/splashtop-remote-support-review-12999341)

#### What Are G2 Users Discussing About Splashtop Remote Support?

- [What is Splashtop SOS used for?](https://www.g2.com/discussions/what-is-splashtop-sos-used-for)

### [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews)

Splashtop Remote Access provides secure, high-performance remote desktop connections for business professionals and teams to work from anywhere, using any device. With security and advanced productivity features, users get seamless access to files and applications, while enabling IT administrators to centrally deploy and control permissions, ensuring both efficiency and security. Key features include: File Transfer Remote Reboot Remote Print Multi-to-Multi Monitor User role and access management Chat (in-session and outside-session) Share screen via weblink Remote reboot and Wake-on-LAN Session recording Two users in one computer Remote stylus USB device redirection Mic passthrough Ultra high-quality audio (256k or 384k) YUV 4:4:4 (Better color accuracy) SSO Integration Granular Permissions and Scheduled Access Android/IoT Unattended Access APIs, IP Whitelist, Connector

**Average Rating:** 4.8/5.0

**Total Reviews:** 513

#### How Do G2 Users Rate Splashtop Remote Access?

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.2/10)
- **Quality of Support:** 9.3/10 (Category avg: 8.9/10)
- **Compliance:** 8.2/10 (Category avg: 8.8/10)
- **Multi-Platform Support:** 8.4/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Splashtop Remote Access?

- **Seller:** [Splashtop Inc.](https://www.g2.com/sellers/splashtop-inc)
- **Company Website:** www.splashtop.com
- **Year Founded:** 2006
- **HQ Location:** Cupertino, CA
- **Twitter:** @splashtop  
5,216 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a42e535944fbf3b5bef3f7abc1304e4e8cd5d2619b6979f332b3ef1460197940&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1944335%2F&secure%5Burl_type%5D=linkedin_company_website)  
353 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, President
- **Top Industries:** Accounting, Information Technology and Services
- **Company Size:** 81% Small, 15% Medium

#### What Do G2 Reviewers Say About Splashtop Remote Access?

_AI-generated summary from verified user reviews_

##### Pros

- Users find the **ease of use** of Splashtop Remote Access excellent for quick setup and navigation.
- Users commend the **easy setup** of Splashtop Remote Access, highlighting seamless implementation and user-friendly experience.
- Users praise Splashtop Remote Access for its **versatile remote access** capabilities across Windows and Mac systems.
- Users love the **easy access** to their PCs anywhere, allowing efficient remote assistance and productivity.
- Users highlight the **efficiency of remote support** , enabling seamless assistance and saving valuable time across the organization.

##### Cons

- Users experience **remote access issues** with Splashtop, including lag, dropped sessions, and connection failures requiring reboots.
- Users experience **connection issues** that require multiple relaunches, impacting the overall usability of Splashtop Remote Access.
- Users note the **feature limitations** of Splashtop, particularly in antivirus capabilities and Mac-to-Mac connections.
- Users find Splashtop Remote Access **not user-friendly** , particularly when managing user permissions and adding users to devices.
- Users experience **slow performance** issues, especially on low-speed connections, affecting usability and efficiency.

#### What Are Recent G2 Reviews of Splashtop Remote Access?

**["Secure, Easy Remote Access to Work Machines from Anywhere"](https://www.g2.com/survey_responses/splashtop-remote-access-review-12442892)**

**Rating:** 5.0/5.0 stars

_— Josh G._

[Read full review](https://www.g2.com/survey_responses/splashtop-remote-access-review-12442892)

**["Splashtop: Simple Setup, Top-Notch Performance, and Strong Security"](https://www.g2.com/survey_responses/splashtop-remote-access-review-12523589)**

**Rating:** 4.5/5.0 stars

_— Luca I._

[Read full review](https://www.g2.com/survey_responses/splashtop-remote-access-review-12523589)

#### What Are G2 Users Discussing About Splashtop Remote Access?

- [What is Splashtop Business Access used for?](https://www.g2.com/discussions/what-is-splashtop-business-access-used-for)
- [Is Splashtop secure?](https://www.g2.com/discussions/is-splashtop-secure)
- [What protocol does Splashtop use?](https://www.g2.com/discussions/what-protocol-does-splashtop-use)
- [What does the Splashtop app do?](https://www.g2.com/discussions/what-does-the-splashtop-app-do) - 1 comment
- [How does splashtop business work?](https://www.g2.com/discussions/how-does-splashtop-business-work) - 1 comment

### [AnyDesk](https://www.g2.com/products/anydesk/reviews)

AnyDesk is a trailblazing and innovative provider of Remote Desktop Software and offers a fast, easy, and secure solution for Remote Support, Remote Access, and Remote Work. Our customers range from large corporations and government institutions to research facilities, small enterprises, and personal users, connecting devices around the globe. Founded in Stuttgart, Germany, in 2014, AnyDesk has reached 500 million downloads and over 100.000 customers worldwide. With offices in Berlin, Clearwater (US), Shanghai, and Hong Kong, AnyDesk is taking a leap forward from Start-up to Scale-Up and expands its business globally continuing its rapid growth. Unparalleled speed, extraordinary ease of use, and highest security standards are our strong suit. AnyDesk offers advanced customization options enabling users to adapt the software to their individual needs. It empowers IT experts, leaders, and novices alike to maximize their efficiency and achieve their goals.

**Average Rating:** 4.5/5.0

**Total Reviews:** 1,079

#### How Do G2 Users Rate AnyDesk?

- **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.2/10)
- **Quality of Support:** 8.8/10 (Category avg: 8.9/10)
- **Compliance:** 8.9/10 (Category avg: 8.8/10)
- **Multi-Platform Support:** 9.0/10 (Category avg: 8.7/10)

#### Who Is the Company Behind AnyDesk?

- **Seller:** [AnyDesk Software GmbH](https://www.g2.com/sellers/anydesk-software-gmbh)
- **Year Founded:** 2014
- **HQ Location:** Stuttgart
- **Twitter:** @anydesk  
7,883 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=95bf2e1d70e21f8b3de136cca62fc95e93d28ad19b1509656dbaad20e1509c88&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F8494083%2F&secure%5Burl_type%5D=linkedin_company_website)  
356 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Software Engineer, Software Developer
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 44% Small, 43% Medium

#### What Do G2 Reviewers Say About AnyDesk?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** with AnyDesk, enjoying fast and efficient connections for remote support.
- Users love the **seamless remote access** with AnyDesk, enabling effective collaboration and control over devices effortlessly.
- Users value the **smooth connectivity** of AnyDesk, enabling quick and reliable remote access even on slower connections.
- Users appreciate the **easy access** provided by AnyDesk, enabling seamless connectivity even on slower internet connections.
- Users value the **easy setup** of AnyDesk, facilitating quick connections and efficient remote access for troubleshooting.

##### Cons

- Users often face **connection issues** with AnyDesk, leading to frustrating slowdowns and unexpected disconnections.
- Users experience **remote access issues** with connection timeouts and unreliable clipboard file transfers, impacting usability.
- Users experience **slow performance** with AnyDesk, especially during connectivity, leading to frustrating delays and lags.
- Users often experience **slow connectivity** , particularly during sessions with slower internet, affecting overall performance.
- Users experience **delay issues** with AnyDesk, leading to frustratingly slow connections and connectivity concerns.

#### What Are Recent G2 Reviews of AnyDesk?

**["Smooth, Responsive Remote Access with Quick Setup and Cross-Platform Support"](https://www.g2.com/survey_responses/anydesk-review-12933340)**

**Rating:** 4.5/5.0 stars

_— Sunil B._

[Read full review](https://www.g2.com/survey_responses/anydesk-review-12933340)

**["Fast, lightweight remote access that just works for day-to-day client support"](https://www.g2.com/survey_responses/anydesk-review-13194582)**

**Rating:** 4.5/5.0 stars

_— Abhijith J._

[Read full review](https://www.g2.com/survey_responses/anydesk-review-13194582)

#### What Are G2 Users Discussing About AnyDesk?

- [What is AnyDesk used for?](https://www.g2.com/discussions/what-is-anydesk-used-for) - 2 comments, 1 upvote
- [How long can I use AnyDesk for free?](https://www.g2.com/discussions/how-long-can-i-use-anydesk-for-free) - 2 comments, 1 upvote
- [Is AnyDesk really free?](https://www.g2.com/discussions/is-anydesk-really-free) - 7 comments
- [Is AnyDesk software safe?](https://www.g2.com/discussions/is-anydesk-software-safe) - 1 comment
- [What does AnyDesk software do?](https://www.g2.com/discussions/what-does-anydesk-software-do) - 1 comment

### [ISL Online](https://www.g2.com/products/isl-online/reviews)

ISL Online is a remote desktop and remote support software solution that enables IT support teams, managed service providers (MSPs), and enterprise IT departments to securely access, control, and troubleshoot Windows, Mac, Linux, and mobile devices (iOS and Android), with or without an end user present. ISL Online is used for attended remote support, unattended remote access, and help desk support across distributed IT environments. IT teams use it to resolve technical issues remotely, reduce downtime, and manage devices across multiple locations without requiring VPN access or complex firewall configuration. The platform supports cross-platform remote control and is used across industries including healthcare, finance, government, and education. Unlike many remote access tools, ISL Online offers flexible deployment options, including cloud (SaaS), self-hosted (on-premise), and managed private cloud, making it suitable for organizations with strict compliance, security, or data residency requirements. Security and compliance AES 256-bit end-to-end encryption (E2EE) with RSA 2048/4096-bit key exchange ISO/IEC 27001:2022 certified information security management ISO 14001:2015 Environmental management systems General Data Protection Regulation (GDPR) compliance Two-factor authentication (2FA) and single sign-on (SSO) Session recording and detailed audit logs Blackout (curtain) mode for sensitive environments IP and MAC address restrictions and role-based access controls Remote access and support capabilities Attended remote desktop support with full control, file transfer, and multi-monitor navigation Unattended remote access via ISL AlwaysOn for persistent device access Cross-platform remote control across Windows, macOS, Linux, iOS, and Android RDP and SSH tunneling without VPN or firewall changes Session handoff, remote command execution, and system-level access Deployment options Cloud (SaaS) via global infrastructure (100+ servers, 99.98% uptime) Self-hosted (on-premises), including air-gapped environments Managed Private Cloud (single-tenant deployment for full data control) ISL Online integrates with leading ITSM, RMM, and endpoint management platforms including ServiceNow, Freshdesk, Freshservice, Barracuda RMM, Microsoft Intune, Heimdal, Autotask PSA, HaloITSM, SuperOps, PDQ Connect, and Bitrix24. A full API is available for custom workflows. ISL Online offers three hosting options: Cloud, Self-Hosted, and Hybrid (Managed Private Cloud – MPC). Cloud plans are tiered (Starter, Standard, Premium), with user limitations on Starter and Standard, while Premium Cloud supports unlimited users and managed devices. Self-Hosted and Managed Private Cloud (MPC) deployments also support unlimited licensed users and managed devices. A free trial is available without a credit card.

**Average Rating:** 4.6/5.0

**Total Reviews:** 600

#### How Do G2 Users Rate ISL Online?

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.2/10)
- **Quality of Support:** 9.1/10 (Category avg: 8.9/10)
- **Compliance:** 8.4/10 (Category avg: 8.8/10)
- **Multi-Platform Support:** 8.4/10 (Category avg: 8.7/10)

#### Who Is the Company Behind ISL Online?

- **Seller:** [PDQ.com](https://www.g2.com/sellers/pdq-com)
- **Company Website:** www.PDQ.com
- **Year Founded:** 2001
- **HQ Location:** Salt Lake City, Utah, United States
- **Twitter:** @admarsenal  
987 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3811ece6239044b66405bec2411cdf84f2b57c0f1db07a6603b636660d1f3ff6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F17961724%2F&secure%5Burl_type%5D=linkedin_company_website)  
392 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Director, IT Manager
- **Top Industries:** Information Technology and Services, Computer & Network Security
- **Company Size:** 50% Small, 25% Medium

#### What Do G2 Reviewers Say About ISL Online?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **remarkable ease of use** of ISL Online, making remote connections and support exceptionally straightforward.
- Users commend the **excellent customer support** from ISL Online, highlighting their quick and friendly assistance for issues.
- Users commend the **easy setup** of ISL Online, facilitating efficient IT problem-solving and quick assistance.
- Users appreciate the **ease of use** of ISL Online for both technicians and customers, enhancing support efficiency.
- Users appreciate the **easy remote access** with ISL Online, enabling efficient IT problem-solving from anywhere.

##### Cons

- Users experience **remote access issues** with glitchy connections to Mac systems, requiring frequent reconnections for stability.
- Users experience frustrating **connection issues** with ISL Online, including lack of notifications and slower speeds during use.
- Users note a need for **improvement in connection speed** , highlighting frustration during use compared to other solutions.
- Users experience **session issues** with ISL Online, including lost connections and difficulties in managing remote access sessions.
- Users experience frustrating **delay issues** , as connections can lag and affect performance with multiple machines.

#### What Are Recent G2 Reviews of ISL Online?

**["Essential Remote Tool with Minor Limitations"](https://www.g2.com/survey_responses/isl-online-review-2180125)**

**Rating:** 4.5/5.0 stars

_— Sam E._

[Read full review](https://www.g2.com/survey_responses/isl-online-review-2180125)

**["With ISL, you will provide quality service to your customers."](https://www.g2.com/survey_responses/isl-online-review-13198438)**

**Rating:** 4.5/5.0 stars

_— Carol Sistema ._

[Read full review](https://www.g2.com/survey_responses/isl-online-review-13198438)

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[Browse Remote Support Themes](/categories/remote-support/themes)

 ![Tian Lin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tian Lin")
TL

Researched and written by [Tian Lin](https://research.g2.com/insights/author/tian-lin)

Updated October 3, 2024

Remote support software allows IT departments and administrators to connect to and control a device from a remote location via an internal network or the internet in order to resolve technical issues and automate routine tasks. Businesses use remote support software to solve technical problems and bolster security without requiring technicians to have physical access to the device in need of support.

Remote support solutions allow IT professionals to access and fix technical problems without being on-site; this type of software also provides the ability to monitor systems and run diagnostics remotely. Remote support software may also include functions designed to help maintain regulatory compliance as well as provide audit tools, granular permission settings, identity management functions, and more.

Remote support solutions are used by IT departments to solve clients' technical issues and save organizations time and money on IT support. IT support staff do not have to travel to the physical device or waste time on the phone deciphering the non-technical language of an uninformed user. Instead, they are able to access the device, diagnose the problem, and implement a solution unimpeded.

Remote support software should not be confused with [remote desktop](https://www.g2.com/categories/remote-desktop) software, although the two share the basic principle of allowing access from a remote point via the internet or an intranet. The defining difference between these types of software is the expanded functionality offered by remote support solutions.

Remote support software can be used as a standalone application, but most solutions typically offer integration with an [IT management](https://www.g2.com/categories/it-management) or a remote monitoring and management (RMM) solution. IT professionals use remote support software as part of their technology stack to enhance their capacity for helping clients.

To qualify as a Remote Support solution, a product must:

- Generate detailed session reports
- Complete administrative tasks remotely
- Allow full remote unattended and attended access to and control of desktops, servers, and laptops
- Allow connection over the internet or an internal network

Top Tools at a Glance

| Product | Best for | User Review |
| --- | --- | --- |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_67b650fba26f6ecb33820bbeeb1978fa/teamviewer.png "Product Avatar Image")](https://www.g2.com/products/teamviewer/reviews)[TeamViewer](https://www.g2.com/products/teamviewer/reviews)[4.5/5(4,171)](https://www.g2.com/products/teamviewer/reviews) | Unattended IT support across global endpoints | "Reliable, Easy-to-Use Remote Support with Fast Deployment and Strong Cross-Platform Access" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_ec0c38c7a0b645a17bfff00d56e51583/ninjaone.png "Product Avatar Image")](https://www.g2.com/products/ninjaone/reviews)[NinjaOne](https://www.g2.com/products/ninjaone/reviews)[4.7/5(5,034)](https://www.g2.com/products/ninjaone/reviews) | Background remote access with unified endpoint automation | "All-in-One Management Hub That Simplifies MSP Workflows" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_7ee2cab523a7147547566ed433736ac6/zoho-assist.png "Product Avatar Image")](https://www.g2.com/products/zoho-assist/reviews)[Zoho Assist](https://www.g2.com/products/zoho-assist/reviews)[4.7/5(734)](https://www.g2.com/products/zoho-assist/reviews) | Unattended access with Zoho suite integration | "Zoho Assist: Easy, Reliable Remote Access That Saves Time" |
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| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_7550bcff45895b9a0bd1ebb5c48260a6/atera.png "Product Avatar Image")](https://www.g2.com/products/atera/reviews)[Atera](https://www.g2.com/products/atera/reviews)[4.6/5(1,260)](https://www.g2.com/products/atera/reviews) | Per-technician RMM with unlimited endpoint patching | "Easy-to-Use RMM With Strong Patching, Scripting, and a Central Device View" |
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| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_4b9a918b71ff9f6df97b4308479b380d/datto-rmm.png "Product Avatar Image")](https://www.g2.com/products/datto-rmm/reviews)[Datto RMM](https://www.g2.com/products/datto-rmm/reviews)[4.5/5(796)](https://www.g2.com/products/datto-rmm/reviews) | MSP endpoint support with background automation | "Comprehensive Management with Limited Automation in Patches" |

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