Huntress Managed ITDR Reviews & Product Details

I’ve been using Huntress ITDR almost every day for about three months now, and I’m genuinely impressed, this tool truly delivers on its promise. I’ve seen many platforms come and go in the security landscape, often overhyped or unnecessarily complex, but Huntress is different. It’s clear, intuitive, and easy to navigate, without the clutter of endless buttons and confusing options. Implementation was smooth and straightforward, making it easy to get started without hurdles.

What really makes Huntress stand out is their customer support. During incidents, the Huntress team is incredibly quick to respond, most of the time they join within minutes to collaborate and guide you through the situation. You never feel like you’re on your own. The feature set is well-balanced too: everything you need, nothing you don’t, and all of it designed to support daily operational use. I work with the platform every day, and it remains consistently reliable.

Integration with Azure works flawlessly. When an incident is detected, Huntress automatically locks the affected account, adding an extra layer of protection without needing manual action. This seamless integration makes the whole experience even stronger.

Overall, I genuinely recommend Huntress ITDR. If you’re looking for a solution that’s powerful, easy to use, simple to implement, well‑supported, and integrates smoothly into your environment, you really don’t need to look any further. Review collected by and hosted on G2.com.

The only downside I can think of is that it sometimes gets the country of an IP address wrong. This seems to happen because some IP addresses show up as multiple countries on IP lookup sites. Review collected by and hosted on G2.com.

Identity theft is a clear threat vector to IT environments, and we found that Huntress was one of the few ITDR solutions that quickly deployed, was easy for us as an MSP to onboard and gave clarity to incidents that it found, didnt just spray out logs and alerts that are confusing. Its part of an ecosystem we are already invested in so it was a no brainer. Review collected by and hosted on G2.com.

Nothing really, I wonder sometimes if the ITDR dashboard should show a bit more, but actually it showing 'Healthy' and not a lot else is what matters in reality! Review collected by and hosted on G2.com.

I like the single pane of glass that integrates with their EBR solution. The easy integration with products makes signing up and turning it on very straightforward and easy. It was really easy to onboard the additional security layers. The simplicity of the product decreases my stress and lets me focus on more important things while letting professional security be handled by the platform. The automated wizard was really helpful for setup. Review collected by and hosted on G2.com.

I'd love to see more layers on the rules, and additional conditional logic to the exception rules for locations and VPN and the type of user account. To be clear it’s great- just a future wish list item as a school in particular. Review collected by and hosted on G2.com.

Huntress ITDR is super easy to deploy, we managed in a few hours to have over 80+ Office 365 customers up and running in this. Integrated it into our PSA for alerting (HaloPSA) was a breeze and makes us super efficent.

The Sales process and support has been fantastic the whole way through.

The product isn't "Noisy" and tunes out all the noise for you. Review collected by and hosted on G2.com.

There's not really any downsides to ITDR, it does exactly what it says. You'll get the odd false positive, but this is to be expected. When you first deploy it'll go through everything existing to check for potentially dormant attacks, so at the start there maybe a bit of noise, but this isn't a negative. Review collected by and hosted on G2.com.

I like the speed of how Huntress Managed ITDR reacts; their system works really well. It's very user-friendly, especially because even if a technician has never done the process before, the management console provides step-by-step instructions for what you need to do. You have to physically click on each step to confirm completion, so there's no way to forget anything when remediating a hacked account. The technology ensures you have taken all necessary steps. Review collected by and hosted on G2.com.

I would like the management console could have more customization. They designed it to be really simple. Just kind of set it and forget it type of situation, which is nice. But at the same time, we would like to have things that only can be done in the back end available to us. We would like to be able to make changes. Like, for example, being able to say, this specific user can log in from this specific site or log in from a different country, for example. And be able to do that manually instead of having to open the floodgates and say, now everybody can log in from this country, for example. I would say to be more specific, more granular. For the system to be more granular. Maybe give the option for us MSPs. You want to set it and forget it experience, or do you wanna have more granularity? And be able to see everything? And so I think that would be nice to because a lot of us in technology world, we know how to do things. Right? And if we don't, in my case and the case of my business, if we don't know how to do something, we'll call support and ask. And so, having that management console being a little more granular would be nice. Review collected by and hosted on G2.com.

Huntress ITDR is a great way to protect M365 tenants & Entra ID services from an ever changing attack landscape, all backed by human SOC teams checking before sending alerts to your key IT staff Review collected by and hosted on G2.com.

There aren’t a huge number of downsides - there are innovations and improvements coming to some front end aspects, however from a security perspective, ITDR is great. Review collected by and hosted on G2.com.

The best bit about ITDR is that it's 24/7 and managed by Huntress. I can sleep safely knowing Huntress are protecting my customers. It's easy to setup and easy to use. Review collected by and hosted on G2.com.

There isn't anything I dislike about Huntress ITDR. It's something every business should invest in. Review collected by and hosted on G2.com.

Huntress Managed ITDR serves as the perfect complement to their Managed EDR solution, expanding 24/7 active monitoring from devices to user identities. It can be integrated with MS EntraID, 1Password, Duo, and several other platforms. Integrations with Azure and Google are also in the pipeline. Security signals are gathered directly from the Microsoft 365 Security Tenant.

The entire Huntress suite has been transformative for our MSP strategy, enabling us to better support our customers' security needs, even during nights and weekends. Review collected by and hosted on G2.com.

There is a lack of some important integrations, but Huntress is actively working to bring them to the market. Review collected by and hosted on G2.com.

I really love how Huntress Managed ITDR automates processes, making it extremely convenient by eliminating the need for manual monitoring. This feature is particularly handy when our on-call technicians are unavailable, allowing us to receive alerts through a third-party system, and thereby ensuring continuous oversight without constant human supervision. This automation significantly enhances our operational efficiency. Additionally, I appreciate that it keeps our network secure by scanning files and accounts non-stop, which is incredibly helpful for maintaining security. The ease and simplicity of the initial setup also stand out, making the whole integration process smooth and straightforward. Overall, I highly recommend Huntress Managed ITDR, rating it a perfect 10 out of 10. Review collected by and hosted on G2.com.

The interface has a lot of icons and not sure which one to use at times. Review collected by and hosted on G2.com.

I love how thorough the alerts are, they go into great depths as to what the issue is, who the issue affects and the steps you need to do to remediate the incident.

Not only is ITDR an excellent tool to use, the Huntress team are incredibly responsive and easy to get a hold of in the event of requiring support on incidents or how to use the product Review collected by and hosted on G2.com.

I feel like there are some missing nice to have functionalities missing from ITDR. For example it would be nice to be able to preview how many ITDR licenses will be billed for a client before onboarding them. Review collected by and hosted on G2.com.