Atera Reviews & Product Details

I love this platform for its ability to use most IT tools. Other than this the platform was also very easy to login and have a good user interface with easy onboarding. I also love the reporting capacity available in this platform which enables timely decision making possible. The availability of AI co pilot is also really a great assistance which helps brainstorm and assist a lot in making task lighter. The integration supported by this platform with major platform is really useful as this increases the robustness of this platform. The platform capability to administer business by keeping the contract clear for the clients is really helpful in this platform.

I have also seen that the assigning and delegation of work i much easier in this platform. It enhances productivity as well as responsibility. The security of this platform is reliable which is one plus point to using this platform. The audit trail also enhances accountability of Individuals in the team. I also have to admit that I love the monitoring capacity of this platform to alert which ensures that problems are solved in time. Review collected by and hosted on G2.com.

I love most part of this platform but I felt that overall improvement of the features can be made for better efficiency and effective use of this platform. I also feel that the reporting could be made a little more detailed which will allow a better decision making. The user can be more efficient in using this platform with some training. Though I love the current pricing model, I wish that more option on pricing was available. Review collected by and hosted on G2.com.

Automation is by far the most impactful aspect of Atera for us. We're a small team of IT professional supporting a large number of users and devices. We rely heavily on automation to make systemic changes happen in a timely manner. Review collected by and hosted on G2.com.

The sales team told us that our previous helpdesk data could be imported into Atera, and that they would help us with the process. In reality, it wasn’t that simple.

Atera doesn’t feel fully developed yet. There are still some minor and mid-level features that are missing or not fully functional. For example, there’s no ability to chain automations, and reporting/tracking for automations is essentially non-existent. Review collected by and hosted on G2.com.

What I like most about Atera is how easy it makes it to manage all my clients from one platform. Remote access is fast and reliable, patch management is straightforward, and the monitoring alerts help me stay proactive rather than reactive. Overall, it saves me a lot of time in my day-to-day IT work. I highly recommend Atera to any IT professional or MSP who’s looking for an all-in-one solution that’s efficient and cost-effective. Review collected by and hosted on G2.com.

One thing I dislike about Atera is that some advanced features feel limited compared to more complex RMM platforms. Occasionally the interface can feel a bit slow when managing a large number of devices. However, overall the platform still delivers great value for the price and continues to improve with updates. Review collected by and hosted on G2.com.

I’m a big fan of how this tool handles everything from inventory to ticketing in a single dashboard. The interface is easy to get around, and their support is super-fast. It’s been great for monitoring our fleet and pushing out app updates. The standout feature for me is the direct command prompt access—it makes troubleshooting DNS issues and finding IP addresses way faster than doing it manually. Review collected by and hosted on G2.com.

The app management tool is great, but it would be even better with more transparency during the install process. A progress bar and ETA for each app would help us manage our time better. Also, since many updates require a restart, having the ability to automatically schedule a reboot for right after the install finishes would be a huge lifesaver for our workflow. Review collected by and hosted on G2.com.

it's just easy, straigtforwarded and it works as it should.

In our company It's a breeze to have Atera for IT support everyday

I use the ticketing , remote control via splashtop, patchmanagement, scripts, monitoring, reports, ...

Also installation was quick and easy. Review collected by and hosted on G2.com.

sometimes there is a small bug.

Like the Helpdesk tray icon that does not appear.

But it's like 2% it occurs and the help support is top notch ! Review collected by and hosted on G2.com.

I'm using Atera on a day-to-day basis to manage our infrastructure and one of my favorite features of Atera is that everything's in one place. Say goodbye to using five tools to see what's happening at user endpoints or servers and I'm using the monitoring and alerting the most on a day to day basis. I've set some of these thresholds like disk usage and CPU usage, for example. That's because during a production deployment, I deployed Atera in two of our web servers, and received a real-time alert last week when I noticed memory leaks. I also use the automation profiles on a frequent basis. Scripts for all the "janitial" tasks that need to be performed on a regular basis deleting temp logs checking for pending reboots, running basic clean-up scripts etc. At least 4-5 hours of manual checks are saved every week. I can even log into a machine, and schedule a service without the delay that I have found in other RMMs. Review collected by and hosted on G2.com.

It’s not all perfect. I sometimes find the UI is a bit slow when going through a number of devices or between alerts and ticketing side. Sometimes too, there's a little latency in the notifications sync typically it takes me a minute or two, but in case of a critical event, I want it to be as real-time as possible. The other thing that I feel limited by is reporting. The out-of the box reports are fine for a very broad overview but spending time creating a very specific or custom report for my manager can sometimes seem like hard work. My initial time setting up had to be spent to "tune" my noise to a somewhat lower level, as the default was a bit high. Review collected by and hosted on G2.com.

What I like most about Atera is its unified, all-in-one dashboard. As a freelancer, I don’t have time to juggle five different apps for remote access, system monitoring, and ticketing, so having everything in one place makes a big difference. I especially love that I can jump into a client’s machine directly from a ticket or an alert easily, which is a huge time-saver. Review collected by and hosted on G2.com.

The biggest drawback for me is that the mobile app feels pretty limited compared with the web dashboard. Also, while the AI features are a nice addition, they’re locked behind a paid add-on. That can make the overall cost feel a bit steep for a solo freelancer, especially if you want the 'latest and greatest' tools. Review collected by and hosted on G2.com.

I really like the clean, practical design. It’s very easy to find a device or company, and drilling down into any asset is quick and efficient when I need more details about the hardware, software, and related information. On top of that, it includes the core functionality needed to manage and automate basic operational tasks for maintenance and support. Review collected by and hosted on G2.com.

I honestly have nothing negative to say. Their customer service is efficient, professional, and genuinely friendly. The interface is clear and intuitive, and it’s obvious they’re always working to improve it while continuing to add new features. Review collected by and hosted on G2.com.

I’m glad Atera is so easy and straightforward to use. It provides secure, fast access to remote devices and makes it simple to control them when needed. It also includes incident management and technical support features, which helps me respond to problems and resolve issues quickly. On top of that, I really appreciate the remote monitoring and management capabilities. Review collected by and hosted on G2.com.

My experience has been truly amazing, and it suits our needs perfectly. The remote monitoring and management tools are top-notch, and the integrated technical support makes it easier for me to handle customer service by streamlining the process. Review collected by and hosted on G2.com.

I use Atera to manage clients because it's a powerful program offering RMM, patching, and AV solutions. I appreciate how it serves as a ticket management software suite with automation rules for tickets, which helps save us time and keeps our clients happy with automatic reporting. I also find it great for patching. The initial setup was painless, and it's more powerful for our growing needs, having switched from Ninja. Review collected by and hosted on G2.com.

I feel that there are certain reports and dashboards that Atera only offers on the higher end of the spectrum. It would be nice for us smaller guys to also make use of it. I need to see SLA's at a glance, and certain hour reporting needs to be sent to exco for moderation. These are only offered on the higher tiers. Initial setup was painless; however, admin is still daily. Review collected by and hosted on G2.com.