Atera Reviews & Product Details

The monitoring tool is easy to create and install to endpoints. Atera allows us to create a file that can be shared with the client. It also has an option that allows us to directly share a URL that allows the client to download the file directly to their endpoint from my help website. This is very helpful. Review collected by and hosted on G2.com.

There are way too many tools that could use some additional explanations. I'm sure that there are some good blog articles that might provide help, but I have not had time to research it. I need something quick and easy to help out. Maybe some videos that highlight how other agencies are implementing the Atera tools. I recently started using another platform to help me manage other parts of my business and they had something similar. These were short (less than ten minutes) videos that explained how different businesses were utilizing the tools within the system. It gave me real-world examples of how I might be able to use the system for my own business. Review collected by and hosted on G2.com.

I really like the tools that are provided with Atera as they help enable our MSP business to become more efficient and able to spend more time with the customers than manually doing tickets, updates, appointments, reports, etc. The remote connection tool with Splashtop, Windows Updates, Third-Party Software integration, Reports, Machine Availability, Alerts, and more. Review collected by and hosted on G2.com.

I dislike that there is no physical phone support but the live chat ability works fine most of the time but having phone support ability would be nice. That is all that dislike at this time. Review collected by and hosted on G2.com.

We moved from Solarwinds to Atera about 6 months ago and even in that short time the platform has developed and improved. Atera listen to their users ideas and are very agile in their approach. The agent is easy to install, the ticketing system very slick and easy to manage for techs and end users. Review collected by and hosted on G2.com.

Integration not fully there. You have to log into a separate portal for the anti virus and back up. We need to see these alerts on the main dashboard. Patching could be better, sometimes when a PC is renamed the name doesn't update in the device list. Review collected by and hosted on G2.com.

Able to connect to my team's computers, get alerts on things I want to watch out for, and be able to offer quick and accurate assistance. Review collected by and hosted on G2.com.

Not a big fan of having to spend extra to be able to monitor Mac computers. Worth every dollar but really wish I could do that with the lower tiers. Review collected by and hosted on G2.com.

Pricing model is so much more flexible than competitors, you pay per tech, not per device, so you can feel free to install it on every client. Once you have enough clients to cover the modest cost of the license, you start getting to keep all the profits. It is also simple and intuitive to use. Having features that you need to remember to use, may as well not exist. Atera has a clean uncluttered interface, with a logical layout, allowing you to find what you need and not burying you under a mountain of mostly useless features and data that just become visual noise. It gives me the tools I use and need, without wasting time and attention on things I might touch once a year if I even remember the "feature" was there.

I can find information on my clients quickly, the site is very responsive, it has integrations with products I am already using like Acronis and Webroot. And i can use my own icons for ticket reporting apps, and customer interactions. It includes splashtop remote access for client computers, and I can inventory a client's whole network. With custom scripts any niche feature I might get with a more expensive and complicated RMM is easily added in, and there are so many scripts available in the user community.

Everything I need without taking all my profits. What's not to love? Review collected by and hosted on G2.com.

I would prefer if the webroot integration was a little tighter and I didn't have to open my webroot portal at all. That is really my only complaint. Review collected by and hosted on G2.com.

Atera is easy to use and that combined with their great RMM features it makes the software a great experience. Monitoring networks and IT projects is easy and its all SaaS-based. Atera has a powerful design with powerful tools that can monitor multiple servers and it has one of the best IT automations. Review collected by and hosted on G2.com.

Cost is too high for small teams that are not working in a big enterprise extent. Review collected by and hosted on G2.com.

What I like the most about this tool is that it is easy to use and that it comes with different types of Service Desk toolkits, it works very well, we can manage assets, reports, it has a good flexible interface. Review collected by and hosted on G2.com.

It is a great tool even so it is not perfect, it has small problems in the ticket system, errors in the remote connectivity, it does not alphabetize the list of tickets, it would be good if it improved in all aspects. Review collected by and hosted on G2.com.

Atera is rich in features such as automatic patch management, PowerShell scripting and built in helpdesk. For a single internal IT person this tool is vital to my role. The support from Atera is quick and effect as well when you need help it is great having the live chat function. Review collected by and hosted on G2.com.

There is not much i dislike about the product i have not found any faults or bug bearers with this. Review collected by and hosted on G2.com.

The sign up process was super simple and you can start using it out of the box on day one. Just deploy the agent and go. Review collected by and hosted on G2.com.

I have yet to find any true downsides. There are features I would like to see but I know there is a development roadmap and new features are released every month or so. Review collected by and hosted on G2.com.

Atera has a great per Agent pricing model, not a per device like a lot of other PSA / RMM clients Review collected by and hosted on G2.com.

Would be even better with better API's for integration with other platforms. Review collected by and hosted on G2.com.

I like the built in helpdesk option and that it allows me to customize how I am notified about tickets. I also like being able to distribute a custom agent that puts the clients into the correct customer once it's installed. Review collected by and hosted on G2.com.

The agent has problems installing on some PCs, for some reason some PCs will not run the agent even if we disable all antivirus and security software.

For the ones the agent is able to install sometimes there is difficulty connecting to a PC remotely, it takes a few tries to connect. Review collected by and hosted on G2.com.

The best part about Atera is it is multi-faceted. Not only is it a ticketing system, you can also use it to push out automated installations, windows updates, etc. Also the ability to monitor the systems connected to Atera for issues such as low toner and maintenance kits for printers. Review collected by and hosted on G2.com.

More granularity on alerts would be a nice addition. The fact we get an alert every time a server is stated as offline is somewhat bothersome. We could use a timer of more than 60 seconds to show that the server is really offline and not just a network blip. Atera does not yet support Chrome OS. Review collected by and hosted on G2.com.

The software is stable and easy to use. It makes it quick and simple to setup and run for both techs and general users in remote offices. The web based admin panel makes it easy to access and use where ever we are while providing a solid level of security to be sure access our account is safe. Review collected by and hosted on G2.com.

Atera is a growing platform. That means not everything you might find in the larger competitor's products are available. I have worked with may other products like Labtech, Kesaya, Solorwinds and Ninja RMM, they have more features, but that also comes at a cost and may be overkill for many service providers. Review collected by and hosted on G2.com.

I have tried Kaseya, Avast, and GFI and Atera is better than all of them. It is a simple, flat fee model that doesn't charge extra for servers. It is web based, secure, and can be customized. The scripting is really good and the remote patching is a real time saver. The integration with splashtop is far more reliable than the terrible RD that Kaseya uses, and is a lot faster to connect than Avast. Review collected by and hosted on G2.com.

I think it is pretty terrible than Atera is charging extra for network discovery. That should be included in the base price. I refuse to pay extra for something that SHOULD BE INCLUDED. Review collected by and hosted on G2.com.

Features like cmd scripts services user activity like cmd, service manager, software inventory, remote install Review collected by and hosted on G2.com.

slow loading on the tickets page, sometimes Splashtop services need to be restarted

sometimes need to restart the Splashtop service in order to remote connect

maybe if you can add more features and options that would be great

also if you can increase the speed of loading, also if you can include internal templates for replying on tickets with automatically detect the name when sending a reply, also if you add a second slot for another pc on the contact it would be great because the contact sometimes has more than one pc Review collected by and hosted on G2.com.

Good price point, easy to use and easy to install on endpoints. Review collected by and hosted on G2.com.

One downside to Atera so far is the mobile app. Whenever you sign in you need to redo the two-factor authentication, would be nice to be able to use face id on IOS. Review collected by and hosted on G2.com.

No per device pricing like most other RMM offerings Review collected by and hosted on G2.com.

There is a bit of a learning curve, but they have recently released on on-boarding series of videos to get up to speed very quickly Review collected by and hosted on G2.com.

The ability to assist our Customers remotely with ease, especially during these times Review collected by and hosted on G2.com.

Nothing really, we sometimes have some alert messages which are not particularly relevant Review collected by and hosted on G2.com.

The ingenuity & constant update of the software is remarkable. The software is extremely simple so everyone can use and understand. The immidiate assistance is top of the line and really helpful. Review collected by and hosted on G2.com.

Waiting for days for new features to be released Review collected by and hosted on G2.com.

Ease of use and intuitive design. Helps me manage my companies computers in one convenient location. Review collected by and hosted on G2.com.

Time entries are a bit cumbersome and could be better integrated with ticketing. Review collected by and hosted on G2.com.

Quite easy to use. I am able to access my PC's remotely from anywhere. This allows me to easily work from home or on the road. My Webroot SAS is also integrated in the Atera dashboard for ease of access. I also like the built in automation features that allow for automation of updates and various tasks. Review collected by and hosted on G2.com.

Sometimes I have issues with the streamer not connecting. This is usually due to it not being up to date. I have issues with certain automated tasks not completing. This may or may not be contributed to Atera. Review collected by and hosted on G2.com.

The licensing model, based on a per technician basis instead of per endpoint like almost all others Review collected by and hosted on G2.com.

Some feature are still under development, like the linux agent Review collected by and hosted on G2.com.

Pricing model is solid for a well rounded suite of applications. Review collected by and hosted on G2.com.

The ticketing system and reporting need improvement. Review collected by and hosted on G2.com.

Atera makes it very easy to manage a wide number of customers, and integrate ticketing with device management. We've found the automated ticketing system to be easy to implement, and the fact that we can tie tickets to specific agents, makes our workflow very simple. Review collected by and hosted on G2.com.

Currently you can setup multiple Helpdesk emails within Atera for ticketing, but we'd love the option to utilize multiple brands within one Atera account. The leadership team was open to this feedback, and we're hoping they'll consider adding this feature. Review collected by and hosted on G2.com.