Atera Reviews & Product Details

Atera is easy to use and easy to deploy. It is a comprehensive tool that includes everything you need for a Managed Services Provider, from remote management and monitoring, remote access via at least 4 methods - splashtop teamviewer screenconnect or anydesk, ticketing, monitoring, automatic alerts, everything a modern RMM needs. Two remote access methods - Splashtop and Screenconnect are availlable directly from Atera. To use Teamviewer or Anydesk you would need to bring your own license. Atera is relatively new so it doesn't have the depth of features that Connectwise has, but what they have the implement well, its a polished experience. Connectwise has some features that Atera does not. But we tend not to use these, and when we have tried them we have found the Connectwise implementation of those special features to be ... clunky.

What Atera does have is well done and well implemented. Costwise at around $189 a month per technician (but not per client or computer) so it can be much more affordable than the competition. Customer support has been good on the few occasions we needed to talk to them. They are fast and able to answer all of our questions. They have an onboarding process that helps you learn the tool. We used this daily in our operations. We used the product for over a year, during which they were working on the AI functions, which just rolled out as an extra subscription. Review collected by and hosted on G2.com.

We usually used the Screenconnect Remote Access client. The Splashtop access does not always connect to the remote computer. It often failed so we found ourselves using Screenconnect. We also tried Teamviewer but their method of launching Teamviewer from within Atera is a little clunky.

Their hardware inventory reports leaves something to be desired. It's kind of hard to find, not named in a way that makes it easy to find. It has both too much information and not enough information at the same time - at least in a format that is useful to me. Often times, I would like to just get a summary of Name, CPU, Memory, Drive Size, to be able to tell if I need to replace an older system. Most of the available reports flood me with too much information (pages) that I have to slog through each PC one by one to get the information I need, and then I have to hand assemble that into my own summary that is much more concise.

Atera is a polished, well running experience, but I couldn't help but feel there were a couple things missing. Nothing I could ever exactly put my fingers on as they hit all the basics really well, but it may have just been things that I would only use occasionally. They are constantly adding and improving the product, which is nice. Review collected by and hosted on G2.com.

Very completre product with the right add-ons you need to manage and secure an entire IT-environment.

They just don't have 1 add-on, like for example and anti-virus client, but an entire set of add-ons that enables you to manage, monitor and secure every aspect of an IT-environment.

Furhtermore the monitoring screen of Atera and all the add-ons are very detailed and reveal any aspect you need to be sure everything is running smooth.

The way you can set-up and install Atera of the add-ons are very easy and don't need a lot of technical knowledge. Review collected by and hosted on G2.com.

If you want to share the control panel with a customer so that he/she can also monitor the entire it-environment requires an additional license.

It would be helpfull that you could set-up a client access account at a lower price. Review collected by and hosted on G2.com.

Altera allows us to efficiently scale and seamlessly implement our Managed IT Services for an unlimited number of clients and endpoints, making the process both simple and cost-effective. Regardless of whether a client operates in a legacy IT environment, uses cloud hosting, or relies on IoT, we are able to manage, update, migrate, and optimize their workloads by leveraging AI and automation. With Altera, we can offload tasks such as ticketing, customer support, and contract management, which lets us concentrate on value-added projects while having confidence that the systems remain well maintained. Altera also integrates with our SOC's Client Health Dashboard, giving us RMM client access, monitoring capabilities, and PSA policy enforcement. I recommend giving Altera a try—you’ll find it becomes an essential part of your daily operations. Review collected by and hosted on G2.com.

Atera does not assist with managing Cloud SaaS workloads or end-user licensing, which happens to be a key area of expertise for us as an MSP. However, Altera is integral in providing reports and compliance verification. Review collected by and hosted on G2.com.

I find the new interface of Atera extremely intuitive and visually appealing, which makes its use very pleasant. Everything is clearly presented, and I can customize my dashboard according to my needs. I particularly appreciate the ability to configure and preset custom views in the ticketing system, which makes the work very efficient. The logical structure of Atera allows me to get accustomed to it very quickly. The system significantly eases daily tasks as it performs many necessary and tedious tasks in parallel and automatically. I can easily apply patch and update routines to different groups or device types and subsequently only check where problems may have occurred. Atera offers a clear time saving through its numerous features, which repeatedly prove valuable for our business operations. It is unthinkable not to use this tool anymore. Review collected by and hosted on G2.com.

Although there are many templates, they are never sufficient and the exchange between users is less active than desired. The scripting function for automation remains unclear and there is a lack of feedback on the functionality and security of the scripts. The AI implementation does not yet meet expectations, particularly in supporting specific application areas and creating knowledge databases. Patch management often shows delays in feedback, making it unclear whether tasks have been successfully completed. Review collected by and hosted on G2.com.

One of the crucial feature is monitoring of all our IT infrastructure, which is has done a marvelous job. I like it for remote control and support for seamless troubleshooting of end users computer issues and helping them install and updates software. Well equipped as futuristic tool which is AI scripting for effectively managing all our endpoints. Versatility with cloud and on-premise monitoring and handling all our devices and operating with ease. Ultimate with unattended access for running maintenance tasks on servers and taking backups. Remarkable with asset and inventory tracking for with ease of reporting for finance purposes. Brilliance with device discovery for faster connections. I like for ensuring stable performance of our applications with patch updates and deployment. So far so good and cost effective with neat interface for ease of use. Review collected by and hosted on G2.com.

Best for real-time monitoring of all our IT infrastructure and very exhaustive with asset management and many more making it my top of the line tool software to use.

Only thing it lacks is MDM features hope they do work on it. Review collected by and hosted on G2.com.

I like that Atera helps us take remote access very seamlessly for Windows computers, and the ticketing is embedded in the tool, which makes things easier for our team. The standout part for me is the support team; whenever there's an issue with any functionality, like a dropdown not looking right or a default view shuffling the tickets in an unwanted way, the Atera support team is quick to fix these issues right away. I also appreciate that Atera is an organization striving to improve continuously according to their users' feedback. Their autopilot feature is fantastic, allowing our customers to resolve most issues just by visiting the customer portal. Another thing I find really valuable is how our scripts work exceptionally well with Atera. We've scheduled tons of scripting to deploy applications, host files, updates, and more from the back end without bothering the customers too much. This has been a great feature for us, making our work easier by automating actions like deleting cache or updating host files. The support and functionality of Atera really stand out for me. Review collected by and hosted on G2.com.

Nothing as such. I find the product o be compatible with company needs. Review collected by and hosted on G2.com.

I like most about Atera is how easy it is to use and set up compared to other RMM and PSA tools. The dashboard is easy to work with I can monitor all devices, run scripts, and manage tickets without switching between multiple screens. The remote access works smooth, and I really appreciate the built-in automation features for patch management and alerts. It’s also great that everything (monitoring, helpdesk, reporting, billing) is in one platform. With cloud-based setup I manage clients from anywhere, which saves a lot of time day to day. Review collected by and hosted on G2.com.

Some advanced features feel limited compared to larger enterprise tools. Reporting could be more customizable, and the integrations list, while growing, still lacks a few popular options. Sometimes there’s a slight delay when remote-connecting to devices, and the mobile app could use more functionality. Support is generally helpful but can take time to respond during busy hours. Still, for the price and simplicity, these are small trade-offs. Review collected by and hosted on G2.com.

I like Atera for its usability. It's very easy to use from both the admin and user perspectives, which is very good. The RMM feature is something I use on a day-to-day basis, and it's quick and proactive in identifying and resolving issues without delays, unlike other software I've used. It also reduces our day-to-day IT operations by minimizing manual effort, and the online aspect really helps. Review collected by and hosted on G2.com.

The enablement perspective is always a challenge for new people. They could get some better documents for training the new users, especially for those joining our IT team. It would be really great to have onboarding documents in place. Review collected by and hosted on G2.com.

I like Atera's look and feel; it's so clear and straightforward that any new user can also navigate easily. Atera's Co-pilot integration is making Atera the best tool for me. The product has multiple functionalities available, such as network discovery, automation setup, asset management options, password saving capacity, and remote monitoring and management (RMM) in particular. The initial setup was really easy, and I was able to set it up in my environment just by following some articles from Atera's help website. Review collected by and hosted on G2.com.

Sometimes, through software inventory reports I would like to uninstall some software from endpoints, and that doesn't work for some of the software. Last week I tried to deploy the Greenshot tool on all the devices using Atera's chocolate repository, but still no success in that. Review collected by and hosted on G2.com.

Atera has changed how our IT team operates day to day. The AI agents resolve many issues before users even notice there’s a problem. IT Autopilot takes care of repetitive maintenance tasks automatically, which frees us up to focus on higher-value work. The alerts feel more meaningful and far less noisy, so we can prioritize what actually matters. The helpdesk and RMM also work smoothly together, and overall the platform feels designed for proactive IT rather than constant firefighting. Review collected by and hosted on G2.com.

Some of the automations needed a bit of fine-tuning at first. It also took me some time to get comfortable trusting the tool’s autonomous actions, but that adjustment came with use. Review collected by and hosted on G2.com.