Atera Reviews & Product Details

Altera allows us to efficiently scale and seamlessly implement our Managed IT Services for an unlimited number of clients and endpoints, making the process both simple and cost-effective. Regardless of whether a client operates in a legacy IT environment, uses cloud hosting, or relies on IoT, we are able to manage, update, migrate, and optimize their workloads by leveraging AI and automation. With Altera, we can offload tasks such as ticketing, customer support, and contract management, which lets us concentrate on value-added projects while having confidence that the systems remain well maintained. Altera also integrates with our SOC's Client Health Dashboard, giving us RMM client access, monitoring capabilities, and PSA policy enforcement. I recommend giving Altera a try—you’ll find it becomes an essential part of your daily operations. Review collected by and hosted on G2.com.

Atera does not assist with managing Cloud SaaS workloads or end-user licensing, which happens to be a key area of expertise for us as an MSP. However, Altera is integral in providing reports and compliance verification. Review collected by and hosted on G2.com.

I find the new interface of Atera extremely intuitive and visually appealing, which makes its use very pleasant. Everything is clearly presented, and I can customize my dashboard according to my needs. I particularly appreciate the ability to configure and preset custom views in the ticketing system, which makes the work very efficient. The logical structure of Atera allows me to get accustomed to it very quickly. The system significantly eases daily tasks as it performs many necessary and tedious tasks in parallel and automatically. I can easily apply patch and update routines to different groups or device types and subsequently only check where problems may have occurred. Atera offers a clear time saving through its numerous features, which repeatedly prove valuable for our business operations. It is unthinkable not to use this tool anymore. Review collected by and hosted on G2.com.

Although there are many templates, they are never sufficient and the exchange between users is less active than desired. The scripting function for automation remains unclear and there is a lack of feedback on the functionality and security of the scripts. The AI implementation does not yet meet expectations, particularly in supporting specific application areas and creating knowledge databases. Patch management often shows delays in feedback, making it unclear whether tasks have been successfully completed. Review collected by and hosted on G2.com.

One of the crucial feature is monitoring of all our IT infrastructure, which is has done a marvelous job. I like it for remote control and support for seamless troubleshooting of end users computer issues and helping them install and updates software. Well equipped as futuristic tool which is AI scripting for effectively managing all our endpoints. Versatility with cloud and on-premise monitoring and handling all our devices and operating with ease. Ultimate with unattended access for running maintenance tasks on servers and taking backups. Remarkable with asset and inventory tracking for with ease of reporting for finance purposes. Brilliance with device discovery for faster connections. I like for ensuring stable performance of our applications with patch updates and deployment. So far so good and cost effective with neat interface for ease of use. Review collected by and hosted on G2.com.

Best for real-time monitoring of all our IT infrastructure and very exhaustive with asset management and many more making it my top of the line tool software to use.

Only thing it lacks is MDM features hope they do work on it. Review collected by and hosted on G2.com.

I like most about Atera is how easy it is to use and set up compared to other RMM and PSA tools. The dashboard is easy to work with I can monitor all devices, run scripts, and manage tickets without switching between multiple screens. The remote access works smooth, and I really appreciate the built-in automation features for patch management and alerts. It’s also great that everything (monitoring, helpdesk, reporting, billing) is in one platform. With cloud-based setup I manage clients from anywhere, which saves a lot of time day to day. Review collected by and hosted on G2.com.

Some advanced features feel limited compared to larger enterprise tools. Reporting could be more customizable, and the integrations list, while growing, still lacks a few popular options. Sometimes there’s a slight delay when remote-connecting to devices, and the mobile app could use more functionality. Support is generally helpful but can take time to respond during busy hours. Still, for the price and simplicity, these are small trade-offs. Review collected by and hosted on G2.com.

Atera has significantly improved my workflow, making tasks both simpler and quicker. What stands out most for me is the instant "hawk view" available right when I log in. With all the crucial client data presented on a single dashboard, I can quickly spot issues and organize tasks without having to juggle multiple programs. This level of efficiency has allowed us to expand our client base without needing to hire additional staff, resulting in time and cost savings that have directly increased our profitability. Review collected by and hosted on G2.com.

The mobile app still has areas that need improvement and could certainly be better. Review collected by and hosted on G2.com.

Atera is the platform you need to improve your business's entire IT infrastructure, its digital features and resources stand out for their advanced capabilities to automate tasks and improve the performance of your workflows in no time.

In addition, Atera is a platform that has a trained customer service team dedicated to the requirements of each user, facilitating the use of all its functions and improving the overall experience of all its resources. Review collected by and hosted on G2.com.

I have no negative comments about the digital benefits and advantages that Atera's resources offer, I think it is a high performance platform for improving the functioning of IT processes in every business. Review collected by and hosted on G2.com.

Atera is an outstanding and intuitive RMM solution that we use daily to deliver efficient and reliable customer support. It’s easy to implement, integrates seamlessly with other platforms, and offers great flexibility for automation, scripting, and process optimization. The interface is clean and user-friendly, making IT management smooth and effective. Atera is a complete, dependable, and well-designed platform that truly enhances productivity and simplifies everyday operations for MSPs. Review collected by and hosted on G2.com.

Atera is a great and reliable RMM platform, but there are some aspects that could be improved. Software uninstallation doesn’t always work as expected — for example, removing existing antivirus software before installing a new one can sometimes fail. The product roadmap could be clearer, and the support service, while helpful, can occasionally be slow or provide vague responses. In some cases, it’s necessary to follow up with the sales representative to get more precise or useful answers. Despite these points, Atera remains a solid and valuable solution for MSPs. Review collected by and hosted on G2.com.

The ease of use, the UI, and how it works, as well as the agent that gets installed on each endpoint. It's a great system that I love using. I love the way patching works as well, and the webinar I joined and watched gave me a lot of insight about the way everything works within that. Review collected by and hosted on G2.com.

The only thing is that if you don't have an internet connection, you are pretty much down, in comparison to a system that may run locally. Usually, that's not an issue, though. Review collected by and hosted on G2.com.

The ease of use, pricing and the multitude of integrations with other products. Implementation is very easy and rollout of a new system is very quick. Has saved me many hours of work. Their support has been great even though it is via chat. They really did this right and I don't mind it at all. They have always been able to solve my issue in under 10 minutes. Review collected by and hosted on G2.com.

The biggest issue at first was that their help was only via chat, but I have become a fan as they have been able to resolve all issues very quickly and accurately. Review collected by and hosted on G2.com.

I love Atera's Copilot because it has been instrumental in assisting us diagnose several issues and coming up with valid solutions. Some of these solutions can even be implemented in the background without any manual interruptions. I also love the Patching and Automation options. With Patch automation, updates and reboots can be done 'while we sleep,' preventing potential issues before they start and providing ultimate preventative maintenance. Atera allowed us to combine our old systems and gave us more options for automation, patch management, and troubleshooting. The initial setup was pretty easy, maybe took a day's work. I'm not just blowing smoke, but Atera gets 10 on my recommendation scale. Review collected by and hosted on G2.com.

I think some ticket editing options could be improved - perhaps with the capability to edit internal notes? Some of our tickets cannot be resolved within a single session, just due to the 'try this try that' and the end user's schedule to provide us with feedback. The ticket trails can get rather long, so sometimes it's difficult to weed through the back and forths. I think the capability for us to have an editable over-arching internal note that could be placed at the top of the ticket - Let's call them 'Technician Notes' - could be very valuable. Review collected by and hosted on G2.com.