--- title: Atera Reviews meta_title: 'Atera Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1191 reviews by the users' company size, role or industry to find out how Atera works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 1191 scale: '5' date_modified: '2026-06-23' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # Atera Reviews **Vendor:** Atera **Category:** [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm) **Average Rating:** 4.6/5.0 **Total Reviews:** 1,191 ## About Atera The first and only Agentic AI platform for IT management, offers a digital workforce of AI agents that proactively and autonomously support your entire IT operation. Atera’s all-in-one IT management platform consolidates RMM, helpdesk, ticketing, advanced reporting and automation- thus empowering IT teams and MSPs to efficiently manage and protect infrastructure, automate tasks, and boost service quality by reducing downtime and improving SLAs. Introducing Robin by Atera: It isn’t another IT solution, it’s a transformation in how organization scale IT. This evolution paves the way for Autonomous IT, shifting the modus operandi from reactive or routine automation to proactive and preemptive action. (1) Cut 40% of your IT workload: Eliminate 100% of tasks that drain your team’s time. Robin doesn’t just assist, it acts and resolves. (2) Always-on. No downtime: Deliver 24/7/365 IT support, no vacations, no sick leave. (3) A personal IT tech for every employee: Intelligent, context-aware AI agent that understands your environment, adapts to each user, responds instantly, and resolves autonomously. Plus, early-adopters have said it’s also quite polite. Atera is pioneering the shift from automation to AI-powered autonomy in IT. With our AI agents, IT teams can offload repetitive tasks, resolve issues faster, ensure better service, and focus on strategy rather than fix/break or firefighting. We maintain the highest security and compliance standards and follow responsible AI frameworks, ensuring our AI can be a trusted extension of your IT team. Trusted by over 13K customers in 120+ countries, Atera offers a scalable solution enabling organizations to drive sustainable growth and maximize organizational efficiency. Discover how Atera can help you achieve unparalleled IT efficiency. Try Atera free for 30 days at: www.atera.com ## Atera Pros & Cons **What users like:** - Users appreciate the **ease of use** with Atera, benefiting from its centralized management and smooth setup. (386 reviews) - Users value Atera's **powerful automation tools** that streamline task management and enhance operational efficiency. (273 reviews) - Users appreciate the **unified all-in-one dashboard** of Atera, enhancing efficiency with seamless remote access and monitoring. (260 reviews) - Users praise Atera for its **efficiency** , enabling streamlined management and improved workflows with minimal effort. (210 reviews) - Users appreciate Atera's **comprehensive monitoring** , enabling efficient remote access and management from a unified dashboard. (184 reviews) - Easy Setup (183 reviews) - Users highlight **exceptional customer support** from Atera, providing quick resolutions that enhance overall efficiency and satisfaction. (180 reviews) - Ticketing System (180 reviews) - Users value the **convenient remote access** of Atera, streamlining processes with an all-in-one solution for efficiency. (175 reviews) - Simple (173 reviews) **What users dislike:** - Users find the **missing critical features** in Atera frustrating, particularly regarding alerts and the ticketing system. (161 reviews) - Users find the **limited features** of Atera's mobile app restrict their experience compared to the web dashboard. (135 reviews) - Users report a need for **improvement** in Atera's interface and performance, affecting their workflow and installation process. (96 reviews) - Users note that the **loading speed of reports** can be slow and customization options are limited. (91 reviews) - Users report frequent **bugs** in Atera, including duplicate devices and instability with Google Chrome, impacting usability. (87 reviews) - Users often face **feature issues** with Atera, including rigid billing increments and unreliable remote access affecting workflow. (84 reviews) - Limited Customization (61 reviews) - Users find the pricing of Atera to be **somewhat high** , which may limit accessibility for solo-preneurs. (60 reviews) - Software Bugs (60 reviews) - Reporting Issues (59 reviews) ## Atera Reviews ### 1. Atera - By Far The Best **Rating:** 5.0/5.0 stars **Reviewed by:** Sam F. | IT Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 02, 2024 **What do you like best about Atera?** Atera AI integrations really help our Level 1 technicians to succeed, The automation of scripts on alerts and copilot pointing technicians in the right direction makes atera a cut above the rest. **What do you dislike about Atera?** Nothing so far, We've used the platform for the past 4 months, and found support incredibly helpful and the entire platform is easy to use. **What problems is Atera solving and how is that benefiting you?** Atera makes everything fom device management, ticketing and remote support so easy to use in a single pane of glass. It makes deploying our agent to devices nice and easy **Official Response from Gil Givoni:** > We are delighted to hear your experience with Atera's AI! Copilot is an assistant for every tech in the team, it simply makes work easier and faster. We warmly invite you and your crew to our community where you can share your practices and learn from others. Thank you for your kind review! ### 2. IT tasks made easy **Rating:** 5.0/5.0 stars **Reviewed by:** michael K. | Senior Infrastructure Technician, Enterprise (> 1000 emp.) **Reviewed Date:** October 07, 2025 **What do you like best about Atera?** Atera helps us save time on manual tasks and has great visual insights into your environment **What do you dislike about Atera?** We have had issues with the agent in the past but that has now been resolved. **What problems is Atera solving and how is that benefiting you?** It saves us time on manual tasks ### 3. Shift to Autonomous IT **Rating:** 5.0/5.0 stars **Reviewed by:** Sonny Kalvin T. | It Network Support, Mid-Market (51-1000 emp.) **Reviewed Date:** September 15, 2025 **What do you like best about Atera?** The UI and how easy it is to use and navigate within Atera making it more efficient for our team to manage our devices. **What do you dislike about Atera?** Nothing, all issues and concerns have been effectively addressed with help o the support desk if needed. **What problems is Atera solving and how is that benefiting you?** It just helps with visibility with our devices. ### 4. Highly Customizable, but Support and Resources Are Hard to Access **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** March 04, 2026 **What do you like best about Atera?** Ability to customize most things ourselves **What do you dislike about Atera?** Ability to get help from support, account rep, knowledge articles, etc. **What problems is Atera solving and how is that benefiting you?** Atera is our main ticketing app within our org for tech support. As a member of tech support, I use Atera daily. ### 5. Streamlined IT Operations with Powerful Workflow Automation **Rating:** 5.0/5.0 stars **Reviewed by:** ganapathi h. | Chief Executive Officer, Computer & Network Security, Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2025 **What do you like best about Atera?** Atera’s workflow management is helping and IT teams automate repetitive tasks, standardize processes, and improve response efficiency across IT operations. **What do you dislike about Atera?** Device management feature would have been added advantage **What problems is Atera solving and how is that benefiting you?** Asset discovery, asset management, patch management, remote monitoring, pushing third party application patches ### 6. Great experience **Rating:** 5.0/5.0 stars **Reviewed by:** Antonio N. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2025 **What do you like best about Atera?** Rmm, Ui. Smooth experience with slashtop, nice overview of the inventory, agent works great with Intune deployment. Scripts are deploying well **What do you dislike about Atera?** Helpdesk system, the onboarding process is hard for endusers. They need to send activation link and set the password manually. **What problems is Atera solving and how is that benefiting you?** Managing It inventory, Security, user support. Beneficial because I have overview of what is going on specifically for remote environments ### 7. Great all around IT Dept and MSP RMM with AI **Rating:** 4.5/5.0 stars **Reviewed by:** Joseph F. | Chief Information Officer, Enterprise (> 1000 emp.) **Reviewed Date:** May 05, 2025 **What do you like best about Atera?** The AI Assistant is constantly improving, and has offered several helpful scripts. They constantly develop on the entire platform, with new features coming out frequently. It is very easy to add machines, and to organize even a large national department's operations. The KB is first-rate, and its integration into the help portal has been very useful. The reports provide me with a good top-down view into things, and I can drill down easily. My team uses it daily, as do I. Their community is excellent, with lots of engagement by both other users and the support team (who have been very responsive). Overall implementaiton was really easy, with their implementation team offering excellent training. **What do you dislike about Atera?** The chat feature was pulled before it had a chance to really reach maturity - I think it would have been an excellent. **What problems is Atera solving and how is that benefiting you?** Atera is our primary RMM tool, and via their marketplace we integrated our Antimalware and EDR security platforms with it. We manage our devices at all levels, track tickets, monitor critical systems, etc. **Official Response from Gil Givoni:** > Thank you for such a comprehensive and encouraging review! It’s incredibly rewarding to hear how Atera is supporting your national-scale operations—from onboarding and AI-powered scripting to reporting, KB integration, and daily device management. We especially appreciate the shoutout to our support team and community—both are core to how we grow and evolve together with our users. The chat feature was a low point for us in Q1 and we're still examining this, your feedback reinforces its importance. While it’s not currently available, we’re revisiting how to bring back and improve on ideas like that. And since you already mentioned the community—we’re thrilled you’re enjoying it! If there’s anything more you’d like to see or suggest, don’t hesitate to keep the conversation going and reach out https://community.atera.com, would love to host you for an expert corner! ### 8. Rmm , Psa and central remote access in organisation! **Rating:** 4.5/5.0 stars **Reviewed by:** Enzo C. | IT manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 09, 2025 **What do you like best about Atera?** Atera played important roles in providing remote access tool four our team which was managing around 150+ end points. Its centralised management system really liked by our team and dashboard has all the features required for team management.It provides feature of ticket management and monitoring on daily basis. **What do you dislike about Atera?** Atera 's integration can be made more better with tools like quickbooks and earlier remote session freezes sometimes it is now fixed currently so no other issues. **What problems is Atera solving and how is that benefiting you?** Atera helped us with monitoring solution to working with team in different zones.In comparision to teamviewer it is much cheaper and better in performance. And its central dashboard provides all in solution and saves time. **Official Response from Gil Givoni:** > Thank you for your detailed and thoughtful feedback! We’re so glad to hear that Atera has made a real difference in managing your 150+ endpoints and supporting your distributed team. It’s great to know the centralized dashboard, ticketing, and monitoring features are helping streamline your operations—and we love hearing that Atera is standing strong in both performance and value! We also appreciate your honest thoughts on integrations and earlier remote session experiences. Feedback like yours helps us continuously improve, and it’s great to hear the session stability has already been resolved. We’ll be sure to pass along your note about integrations with tools like QuickBooks to our product team. We’d also love to invite you to join our community at https://community.atera.com where IT pros like you share ideas, get product updates, and help shape Atera’s roadmap. ### 9. an easy to use dash with all the features my MSP needs **Rating:** 5.0/5.0 stars **Reviewed by:** Adam R. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2025 **What do you like best about Atera?** I love that they have made me need less third party tools, by bundling all of our management into one pane **What do you dislike about Atera?** My only want is for them to make the dashboard visible to a non licensed user, so we can keep it up on a screen in the call center without having to have a licensed user logged in **Recommendations to others considering Atera:** dont wait. I waited to pull the trigger for too long and caused myself more work for a longer period of time. atera can help you reduce your manual labor TODAY **What problems is Atera solving and how is that benefiting you?** it is an easy to use solution for me and my techs, as well as for our clients to use as a point of contact and also for remote access **Official Response from Gil Givoni:** > Thanks for the great feedback! We're thrilled to hear Atera is simplifying your toolset and making life easier for your team and clients. Your suggestion about dashboard visibility for non-licensed users is a great one—would love to hear more about it, the use case, how you envision it and assist in turning it into a feature request with our product team! If you haven’t yet, join us at community.atera.com to connect with me and others and share more great ideas. ### 10. Effortless Problem Diagnosis and Solution Downloads **Rating:** 4.0/5.0 stars **Reviewed by:** David B. | Business Strategy Consultant – Business Analyst | Data Systems Specialist | Logistics Data Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2025 **What do you like best about Atera?** The ability diagnose the problem and download solutions. **What do you dislike about Atera?** I wasn’t quite sure if push came to shove you could get a hold of a live operator through the system. Maybe there is it just wasn’t demonstrated. **What problems is Atera solving and how is that benefiting you?** Free up my time to do less mundane tasks and more creative tasks and problem-solving ### 11. Great for Resolving Issues Early Without Technician Escalation **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** February 03, 2026 **What do you like best about Atera?** It helps resolve problems before they need to be escalated to a technician. This adds another lower-tier support option that can handle smaller, related issues. **What do you dislike about Atera?** Its ability to solve complex issues is limited. **What problems is Atera solving and how is that benefiting you?** There are small issues that keep coming up, and they’re continuous and time-consuming. ### 12. Outstanding Support and Effortless Usability **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Security and Investigations | Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2025 **What do you like best about Atera?** It had excellent Customer support and Easy to Use **What do you dislike about Atera?** Time to resolution to a while and need to obtain more training material **What problems is Atera solving and how is that benefiting you?** Ability to remotely access devices on site and troubleshoot issues ### 13. Functional, but needs many improvements **Rating:** 2.5/5.0 stars **Reviewed by:** Jerrod H. | IT Director, Mid-Market (51-1000 emp.) **Reviewed Date:** July 09, 2025 **What do you like best about Atera?** Having a ticketing system, and being able to run scripts and updates remotely. **What do you dislike about Atera?** Missing many basic features, like being able to assign multiple devices to a user, clicking on an image in a ticket to enlarge it to full size--instead you have to download it. Forms barely function, and there is very limited customizations for them and the ticket web page form. Many other things **What problems is Atera solving and how is that benefiting you?** ticketing, and remote access **Official Response from Gil Givoni:** > We’re glad to hear that Atera’s ticketing system and remote access capabilities are helping streamline your workflows and enable more efficient support through scripting and updates. That’s a core part of what we aim to deliver. We also really appreciate your candid feedback around areas that need improvement — from image viewing in tickets to user-device assignment and form customizations. These are all valid points, and your insights are shared directly with our product team to help guide future development. If you’d be open to continuing the conversation, we’d love to hear more in the Atera Community. It’s a space where user feedback helps influence what we build next — and your voice would be a valuable part of that. ### 14. Unified dashboard for everything **Rating:** 4.0/5.0 stars **Reviewed by:** Ravi K. | Technology Lead, Enterprise (> 1000 emp.) **Reviewed Date:** August 08, 2025 **What do you like best about Atera?** Atera provides a unified dashboard that eliminates the need for multiple tools to manage tickets, streamlining operations. The ability to upload custom scripts and configure alerts enables proactive issue resolution, improving efficiency and reducing downtime **What do you dislike about Atera?** While overall performance is reliable, there are occasional instances where switching between sections causes the platform to hang, which can slow down workflows. **What problems is Atera solving and how is that benefiting you?** Atera’s monitoring and alerting capabilities significantly improve the user experience by enabling proactive issue resolution before end users are even aware of a problem. This has enhanced service quality and operational efficiency. ### 15. Fast and efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Joseph L. | It support specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** March 11, 2025 **What do you like best about Atera?** Atera is great for what I need it for be it generating a formal or casual reply to the issue or rephrasing my response to a ticket is always helpful. The ai functions of it are one of the upsides to using it along with how there’s certain templates for the tickets that come in. It’s well organized for our day to day use. **What do you dislike about Atera?** That when I hover over a ticket to look at the initial comment it won’t show me that but instead it will show me the ai assistant last comment. **What problems is Atera solving and how is that benefiting you?** It’s solving the organization of issues for us to be able to work one by one on each issue that arises giving us time to prioritize the most important tickets first. **Official Response from Gil Givoni:** > Thanks for the kind words! We're glad to hear the Copilot features and ticket templates are making your day-to-day smoother and more efficient. Great point about the ticket hover behavior—feedback like this helps us improve the experience, but I'd need additional info to set this feedback for our product team. Feel free to connect with me and share more ideas at community.atera.com! ### 16. Feature-Rich and Reliable Software Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Matt K. | IT Support, Mid-Market (51-1000 emp.) **Reviewed Date:** December 03, 2025 **What do you like best about Atera?** Many features under one site making endpoint and patch management a breeze **What do you dislike about Atera?** 2-factor for desktop doesnt seem as seemless as others **What problems is Atera solving and how is that benefiting you?** Endpoint and patch management as well as remote support ### 17. Best thing ever **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Hardware | Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2025 **What do you like best about Atera?** Great software to track and monitor workstations **What do you dislike about Atera?** It can give false findings sometimes which makes things a bit difficult **What problems is Atera solving and how is that benefiting you?** It lets me easily track all machines on the company and ensure they are performing at an optimal level ### 18. Great Automation Features, But Connectivity Can Be Unreliable **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2025 **What do you like best about Atera?** i like the feature where you can can add a script for certain thing that you want to automate **What do you dislike about Atera?** Sometimes, even when the machine is online, you may not be able to access or connect to it. **What problems is Atera solving and how is that benefiting you?** Applying patches quickly has become much more manageable, and I find it convenient to remotely access machines that are not physically nearby. This makes it easier for me to assist users who need help, even when I am not on site. ### 19. Automation in simple steps with Atera **Rating:** 5.0/5.0 stars **Reviewed by:** James R. | Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2025 **What do you like best about Atera?** At first I had my doubts that the platform was going to be a good optione, but I was impressed by how easy the automation was. Now I manage to shedule tasks like updates, reboots or even disk cleanup without having to do it manually, it saves me work time. This has allowed me to focus on more important things, such as offering a better to my users. The interface is easy to use and understand and the technical support is friendly and professional. **What do you dislike about Atera?** In all this time I have not found anything that displeases me about Atera. **What problems is Atera solving and how is that benefiting you?** I save time and it allows me to focus on other tasks, it saves me money and the interface is easy to understand. **Official Response from Gil Givoni:** > Thank you for sharing your experience! 😊 We’re so glad to hear that Atera’s automation features have exceeded your expectations and helped you save time on routine tasks like updates, reboots, and disk cleanup. Efficiency is key, and we love that you can now focus on delivering even better service to your users! 🚀 Your kind words about our interface and support mean a lot. If you ever have ideas or want to connect with other IT pros, join our community: community.atera.com. 💡💙 ### 20. Ayers Review **Rating:** 5.0/5.0 stars **Reviewed by:** David H. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** September 15, 2025 **What do you like best about Atera?** How Co-pilot assist with saving time.The **What do you dislike about Atera?** I would like to see a different price point for the small business with no more than 10 employees **What problems is Atera solving and how is that benefiting you?** I have yet to purchase this productI have looked into the freetrial of Atera. I want to use if for my remote help desk business. During the trial, i have yet to encountert an problems with it. ### 21. Honest Review Of Atera **Rating:** 5.0/5.0 stars **Reviewed by:** Ayushman P. | Senior Credit Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Atera?** Atera is complete package ,you can completely automated your task and offers many more features like customised reports, streamlined operations etc etc **What do you dislike about Atera?** I found nothing to dislike about atera, its offers best services. **What problems is Atera solving and how is that benefiting you?** Customized reports ,helps to streamlined your day to day operations, atera have best quality to identify issue. So you can easily resolve without impacting your business. ### 22. Complete Control of Devices with Atera **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2026 **What do you like best about Atera?** Complete control of devices. Very good!! **What do you dislike about Atera?** There isn’t much I don’t like about Atera. **What problems is Atera solving and how is that benefiting you?** Assisting users and device management ### 23. Atera became one of my most used Software after a very short time **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Machinery | Mid-Market (51-1000 emp.) **Reviewed Date:** March 18, 2025 **What do you like best about Atera?** Atera is very intuitive, so you can start without studying a big manual and you have a very good chat support who reacts after a few minutes. Moreover I like the fair pricing, you pay for a technican but not for machines, so I can manage our company with a single licence. I use it daily and I think about replacing teamviewer with the integrated splashtop remote management (but you can also use teamviewer with atera). Installing Atera is very easy, you just need to install the agent on the target machine and you can start working. You also get a big collection of powershell scripts which you can use very easy. **What do you dislike about Atera?** Sometimes you have to search a little bit to find some functions, but after just a few days that no problem anymore **What problems is Atera solving and how is that benefiting you?** Atera is great in patchmanagement, remote support and client monitoring **Official Response from Gil Givoni:** > Thanks so much for the thoughtful review! It’s great to hear how quickly Atera became part of your daily workflow, and that features like Splashtop integration, script libraries, and our pricing model are delivering real value for you. We’re always working to make navigation even smoother—appreciate you pointing that out. I'd like to understand more so I can rally your feedback to our product team, feel free to share more suggestions or connect with me and others at community.atera.com! ### 24. Optimize, humanize and power my ticket creation **Rating:** 5.0/5.0 stars **Reviewed by:** Sanju S. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2025 **What do you like best about Atera?** Since we started using Atera in our company, the experience has been really positive. I like it because it's not just a technical platform, it's a solution designed to make our day-to-day life easier. Its intuitive interface, its automated functions and the ability to monitor everything in real time allows us to work efficiently, without wasting time. **What do you dislike about Atera?** There's nothing I don't like about Atera, it's efficient and easy to use. **What problems is Atera solving and how is that benefiting you?** Atera has transformed the way we manage our IT infrastructure. It gives me a fast and personalized support, and allows me to create a ticket. **Official Response from Gil Givoni:** > Thank you for the kind words! We love hearing how Atera is streamlining your day-to-day and helping you manage IT more efficiently. It’s awesome to know the intuitive design and real-time tools are making a real impact. If you’d like to connect with others or share more insights, join us at community.atera.com! ### 25. it is compared with other vendors. Atera is easy to work **Rating:** 5.0/5.0 stars **Reviewed by:** Sajith S. | Pre Post Sales Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 30, 2025 **What do you like best about Atera?** remote monitoring and management (RMM), patch management, and operational automation alongside operational aspects like help desk, and ticketing systems. Pricing is good compared to other vendors. **What do you dislike about Atera?** no.. no.. its good software. all are working fine. **What problems is Atera solving and how is that benefiting you?** we can be easy to update patch management & Hardware asst. ### 26. Atera - single dashboard for most IT needs **Rating:** 5.0/5.0 stars **Reviewed by:** Isaac G. | Technology Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** June 27, 2025 **What do you like best about Atera?** It is so versatile and easy to use. It's the closest thing I've found to a single pane of glass to manage an entire IT fleet. **What do you dislike about Atera?** It lacks integration with Apple's VPP program and DEP and app management. **What problems is Atera solving and how is that benefiting you?** It allows us to patch and monitor our mixed environment. Integrates well with our remote support features. **Official Response from Gil Givoni:** > We're glad to hear that Atera is giving you that “single pane of glass” experience — it's exactly what we strive for: simplifying IT operations while giving you the visibility and control you need across your entire fleet. It’s great to know our patching and remote support features are serving your mixed environment effectively. We also appreciate you highlighting the opportunity around Apple’s VPP, DEP, and app management integration. Your feedback is incredibly valuable as we continue shaping Atera to better serve all ecosystems. We’d love to have you join the conversation in the Atera Community, where you can share more insights, connect with other IT pros, and help influence the features that matter most to you. ### 27. Effortless Integration and Support Make It a Standout Choice **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Networking | Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2025 **What do you like best about Atera?** Easy to use, good amount of software integration. Good support **What do you dislike about Atera?** Can be slow at times. Ticketing system leaves a lot to be desired **What problems is Atera solving and how is that benefiting you?** Patch management, software deployment ### 28. Atera's Ease of Use and AI Integration Has Transformed Our IT Workflow **Rating:** 5.0/5.0 stars **Reviewed by:** Alex B. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2024 **What do you like best about Atera?** Atera is incredibly easy to use and implement, making it a perfect solution for IT professionals who need to get up and running quickly. The intuitive interface allows for seamless navigation, and the automation tools have reduced manual workload significantly. The AI-driven troubleshooting is a game-changer, helping us resolve issues 70% faster. The frequency of use is high because it combines Remote Monitoring and Management (RMM), PSA, and billing in one unified platform. The number of features offered is extensive, from ticketing automation to proactive device monitoring, making it an all-in-one solution. Additionally, Atera’s ease of integration with third-party tools ensures we can connect our existing systems without hassle. **What do you dislike about Atera?** While Atera offers a robust set of features, the reporting tools could be more customizable to meet specific business needs. Additionally, while customer support is responsive and helpful, implementing new feature requests or updates can take longer than anticipated. Lastly, the platform would benefit from more granular controls in workflow customization to cater to complex environments. **What problems is Atera solving and how is that benefiting you?** Atera helps us manage and monitor our clients' IT environments seamlessly, addressing issues before they become critical. The RMM capabilities ensure real-time device monitoring and proactive alerts, significantly reducing downtime. The automation of ticketing and troubleshooting has saved us countless hours, improving both response times and client satisfaction. Additionally, Atera's flat-rate pricing allows us to scale our services without worrying about unpredictable costs, making it an invaluable tool for our growing business. The integration of PSA features has streamlined our billing and reporting processes, ensuring transparency and efficiency when managing client accounts. Overall, Atera has improved our operational workflows, enhanced customer relationships, and allowed us to focus on delivering top-tier IT services. **Official Response from Gil Givoni:** > Wow Alex, that's an amazingly thorough review! We're so pleased that your'e maximizing your Atera usage with every offering we have, from AI to integrations, RMM and PSA! Would love to hear more from you in our community and on a call! https://community.atera.com, reach out to Gilgi! ### 29. Atera brings features I use together excellently **Rating:** 5.0/5.0 stars **Reviewed by:** Luke M. | IT Support Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2024 **What do you like best about Atera?** My company uses Atera after having previously used a few separate systems for the same resources. Atera allows us to keep remote computer access, update management, password management, and a ticketing system all under one umbrella. In the past we used 2 and sometimes 3 different systems to carry parts of those and this really makes things both quicker and easier. I use it every day and vastly prefer it to the alternatives that I have used in the past. **What do you dislike about Atera?** While Atera is easy to use, there are a few features that require more foresight and setup than I'd prefer. The search function is good, but not as comprehensive as I would like. I'm not currently suffering any graphical issues but there have been some in the past. Pages not resizing correctly when not full screen, pages sizing themselves too small and leaving large blank areas in the window when scrolling up a page. Nothing truly problematic, but noticable. Static password and login info management is good, but I would love an integrated 2FA option of some kind. I understand why it's not there, but I'd still love to bring one more separated part of my workflow into one place. **What problems is Atera solving and how is that benefiting you?** It allows my company to store and share credentials, access RMM software, and run our ticketing system all through one site. Having those all together instead of requiring 2 or more logins and apps to juggle allows me to get more done. **Official Response from Gil Givoni:** > Thank you for your thoughtful review! 😊 We're thrilled to hear that Atera has streamlined your workflow by bringing remote access, update management, password management, and ticketing into one platform. Reducing the need for multiple systems and making IT management quicker and easier is exactly what we strive for! 🚀 We appreciate your feedback on setup complexity, search functionality, and UI adjustments. Continuous improvement is a priority, and insights like yours help us refine the experience. As for integrated 2FA, we understand the need and will share your input with our team. If you’d like to discuss ideas or stay updated on new features, feel free to join our community: community.atera.com. 💡💙 ### 30. Business critical, mission critical, total asset **Rating:** 5.0/5.0 stars **Reviewed by:** Ayal B. | Senior IT / IT Technical Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2019 **What do you like best about Atera?** 1. Complete and searchable computer inventory database. Locating a specific machine can be done easily by computer name, agent name, IP addresses - internal and external. 2. Connecting to the client's machine instantly. 3. Mobile application that facilitates on-the-go helpdesk and support for our customers. 4. Customer CRM. 5. AI integration for scripting. 6. Scheduling tasks, tickets, patch installation and more. 7. Password database for each customer and agent. 8. Integration with multiple remote control solutions. 9. Integration with multiple backup solutions. 10. Intergration with multiple antivirus and defense platforms. 11. Could not do my job without it, use it everyday, all day. 12. Frequent chats and meetups with Atera customer success team (initiated by Atera) to improve and enhance our usage of the platform. 13. GPO distibution for Atera Agent make it easy to impliment on customers networks that have Microsoft Windows Domain. **What do you dislike about Atera?** With increased security in many orginizations today the customized atera agent might be removed and quarantined by antivirus software. **Recommendations to others considering Atera:** It is not cheap, but for SMB outsourcing/integration no other product comes close. If you use the reporting features you will be able to find ways to make more money buy giving your customers critical/beneficial recommendations for upgrading and updating hardware and software. **What problems is Atera solving and how is that benefiting you?** Presenting the customer with detailed reports regarding their network. Using reports for our own research and business intelligence. Performing security analysis for our customers. Running powershell/cmd scripts both ad hoc and scheduled. Distribution of backup software (Acronis). Remote management of customer assets (Splashtop). Diagnosing network connectivity issues. Monitoring network servers (Web,IIS,SQL) availability. Monitoring physical asset hardware and environmental conditions (SNMP). **Official Response from Gil Givoni:** > Thank you for your comprehensive review! 😊 We’re so glad to hear that Atera has become a critical tool for your business and that you rely on it daily for tasks like reporting, remote management, security analysis, and more. It’s fantastic to know that our features like the complete inventory database, mobile app, AI integration, and customer CRM are helping you deliver top-notch service to your clients. 🚀 We also appreciate your feedback on antivirus software potentially interfering with custom agent installations. We understand the importance of security and will keep that in mind for future updates. Your recommendation to other businesses is valuable, and we’re thrilled to see Atera helping you uncover new ways to optimize and grow your business. If you ever have more suggestions or want to connect with fellow IT pros, feel free to join our community: community.atera.com. 💡💙 ### 31. All-in-One Solution with Unlimited Node Management **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Civil Engineering | Mid-Market (51-1000 emp.) **Reviewed Date:** December 02, 2025 **What do you like best about Atera?** Almost all tools we need in one place and unlimited nodes to manage, awesome! **What do you dislike about Atera?** The existing modules are not legally usable for German invoicing. Sending emails to non-existent contacts is not possible. **What problems is Atera solving and how is that benefiting you?** Quick overview of all nodes in the companys and their current status. Fast remote support. ### 32. A Very Nice All in One **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** September 08, 2025 **What do you like best about Atera?** I love it being both a ticketing and RMM. Being able to go from ticket to remoting into a session is very helpful **What do you dislike about Atera?** There are sometimes quirks with the site loading, **What problems is Atera solving and how is that benefiting you?** Its a nice all in one, and being able to reference users to KB articles have been nice ### 33. Full Overview **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** January 18, 2026 **What do you like best about Atera?** Full overview of all managed clients **What do you dislike about Atera?** I currently can't see anything that we would be missing. **What problems is Atera solving and how is that benefiting you?** Diverse ### 34. I use Atera daily as part of my role at Spirit an MSP. **Rating:** 4.0/5.0 stars **Reviewed by:** James C. | Senior Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2025 **What do you like best about Atera?** Ability to see device information easily and quickly. Ability to run scripts and connect to PowerShell or CMD as system in the background **What do you dislike about Atera?** Can be slow at certain times Remote access with Splashtop is buggy and intermittent No password history **What problems is Atera solving and how is that benefiting you?** Adding features to asset management to link this to our supply chain Remote access - easily fix client problems Remote PowerShell CMD and scripting, allows more advanced custom problem solving, as well as automation Patch management, patches deployed on schedule and outside of working hours **Official Response from Gil Givoni:** > Thanks for sharing your experience! We’re glad Atera is helping streamline your day-to-day—especially with scripting, remote CMD/PowerShell, and patch management. We appreciate the heads-up on performance and Splashtop stability—we've identified several reasons for the inconsistent connections, and will be rolling out a fix later in the quarter. Feel free to share more or connect with us at community.atera.com! ### 35. Simple and effective **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wine and Spirits | Mid-Market (51-1000 emp.) **Reviewed Date:** September 30, 2025 **What do you like best about Atera?** The deployment process is straightforward, and the interface is very user-friendly. **What do you dislike about Atera?** There are some limitations when it comes to custom reports and the patch approval process. **What problems is Atera solving and how is that benefiting you?** The combination of remote monitoring with patch and asset management all in one platform truly enhances our team's efficiency. Having these features integrated together provides a level of flexibility that makes our workflow much smoother. ### 36. A complete Atera review: A Powerful All in one RMM and PSA solution **Rating:** 4.5/5.0 stars **Reviewed by:** Kim H. | Human Resources Director, E-Learning, Enterprise (> 1000 emp.) **Reviewed Date:** March 28, 2025 **What do you like best about Atera?** It is so easy to setup which minimal effort and it combines many things in one platform such as RMM, Help desk, PSA and remote access and AnyDesk is built in which provides a easy way to troubleshoot when I am away. **What do you dislike about Atera?** I wish it has mobile app to which can enhance my experience and it misses the updates and sometime deployment of patch failed too. **What problems is Atera solving and how is that benefiting you?** It is cost effective because it charger per the technician rather than per device and built in helpdesk manages the ticketing system very well. **Official Response from Gil Givoni:** > Thank you for the great feedback! We're glad Atera's all-in-one platform and ease of setup are helping you stay efficient—especially with remote support through AnyDesk. Improved mobile access and patching reliability are certainly things to look at, would you mind sharing more details over a conversation at community.atera.com? ### 37. Solid Product that Continues to Grow **Rating:** 5.0/5.0 stars **Reviewed by:** Garvin S. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** December 03, 2019 **What do you like best about Atera?** The software is stable and easy to use. It makes things quick and simple to setup and run for both techs and general users in remote offices. The web based admin panel makes it easy to access and use where ever we are while providing a solid level of security to be sure access our account is safe. It constantly grows and adds new services. **What do you dislike about Atera?** Atera is a growing platform. That means not everything you might find in the larger competitor's products are available. I have worked with may other products like Labtech, Kesaya, Solorwinds and Ninja RMM, they have more features, but that also comes at a cost and may be overkill for many service providers. That said, Atera is constantly adding new features. **Recommendations to others considering Atera:** Well worth the time to at least test the platform. It is simple, growing and part of a very responsive community. **What problems is Atera solving and how is that benefiting you?** Growth is not an issue with Atera. The simple, straight forward pricing structure makes out lives much easier. We are not concerned about having enough licenses for new clients or about paying for licenses we are not currently using. The flat fee is perfect and makes budgeting simple. The staff are also wonderful to deal with and that makes our lives much easier. **Official Response from Gil Givoni:** > Thank you for your great review! 😊 We’re thrilled to hear that Atera is making things easier for both your techs and remote users, and that you appreciate our simple, secure web-based admin panel. It’s also fantastic to know that you’re seeing constant growth and improvements with the platform. 🚀 We appreciate your feedback on feature availability and understand that as we grow, there will always be more to offer. We’re committed to continuously adding value and ensuring that Atera remains a perfect fit for service providers like you. Your recommendation to others means a lot to us. And we’re glad that our simple, flat pricing structure has made budgeting easier for you. If you ever want to share more ideas or connect with other IT professionals, feel free to join our community: community.atera.com. 💡💙 ### 38. Great RMM for Small IT Teams, but Some Features Need Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2025 **What do you like best about Atera?** Atera has been a solid choice for managing IT systems remotely. The per-technician pricing was a huge plus for me since I don’t have to worry about costs scaling with endpoints. The remote access tools are reliable, and the integration with Splashtop is smooth. I also like the built-in scripting and automation, which helps reduce repetitive tasks. The dashboard gives a good high-level view of what’s happening across my managed devices. The UI is intuitive as well. One of the things I like most about them is that they have free weekly training webinars with Q&A's. **What do you dislike about Atera?** The mobile app could use some love. The account creation and credential assignment could use some automation. It lacks a teams chat integration but I hear that's coming soon. The ticket templates are company-wide, meaning you can't create an onboarding template and only let the HR department have access to those. Atera could do well with a Power Automate functionality as well, (eg. when a ticket is submitted that contains password reset or onboarding, reset password based off other attributes or create user account in M365 tenant respectively.) **What problems is Atera solving and how is that benefiting you?** We didn't have a formal way of accessing users end devices for patch automation and monitoring. We had an inhouse built ticketing system that was buggy and required maintenance all the time. Transitioning to Atera seemed like the best move since it's per technician instead of per end point and it solved both our pain points at once. **Official Response from Gil Givoni:** > Thanks for your review - yes, Atera is great for small it teams looking to scale up, but it also a robust tool for enterprise level IT departments! For password resets, as an example you mentioned, Atera's AI addons offer efficient and FAST assistance! And group-permissions are coming up to allow non-techs access to separated tickets, exactly as you wished for - have a look at are roadmap to learn more about these We'd love to hear more from you directly about what's stopping you so we can help! reach out to Gilgi at https://community.atera.com ### 39. Atera, on of the best RMMs for Medium size TSP/MSPs & MSSPs **Rating:** 4.5/5.0 stars **Reviewed by:** Leckraj Sharma T. | Service Delivery & Cyber Security Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2024 **What do you like best about Atera?** Since we have started our evaluation of Atera, we have seen countless changes that consolidates their existing feature suite and keeps on building on that. Their licensing model is exceptional in this era. This gives you an unparallel flexibility to manage devices, transiting and attached services. Implementing Atera has become more intuitive over time and linking APIs to our custom tools has also evolved in that direction. The rapid reponse we have got from their commercial team and Support team to assist us in our requests is a testament to there customer driven focus. The feature request and regular communications with their customer base has to be highlighted. Custom scripts, AI assitance and countless features. Kudos to the team and their forceful development. Atera today is at the heart of our helpdesk operations. **What do you dislike about Atera?** Their Ticketing tool has evolve a lot in the right direction but some more intricate features are missing. Scheduled tickets should bear a ticket number in my opinion although they are not fulfledge tickets per se. A staging feature for advance patch management would be very helpful. **What problems is Atera solving and how is that benefiting you?** Endpoint Management, Ticketing, SLA block hours **Official Response from Gil Givoni:** > Thank you for your insightful review! 😊 We’re thrilled to hear that Atera has become central to your helpdesk operations and that our evolving feature set and licensing model have been a great fit for your business. We take pride in listening to our customers and continuously improving based on your needs, so it’s fantastic to hear that our API integrations, custom scripts, and rapid support have made an impact! 🚀 We also appreciate your feedback on ticketing and patch management. We’re always working on enhancing these areas, and your suggestions will definitely help guide future updates. Your kind words and recognition mean a lot to us. If you ever want to share more ideas or connect with other IT professionals, feel free to join our community: community.atera.com. 💡💙 ### 40. Overall, very positive and happy with the product and its implementation to our business. **Rating:** 4.5/5.0 stars **Reviewed by:** Reuben S. | Service Delivery Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2025 **What do you like best about Atera?** Atera is easy to use and understand. I've never had issues with their support, and they are always helpful in addressing any issues I log is a quick manner. There is a clear development path for the product, and it seems they are very MSP focused which aligns well with our business. **What do you dislike about Atera?** The fact that I can't move contacts in bulk **What problems is Atera solving and how is that benefiting you?** Reducing and simplification by being able to do most tasks with one tool, allowing us to support our clients better and faster. **Official Response from Gil Givoni:** > Thanks for the great feedback! I'm glad Atera is helping simplify your operations and support your clients more efficiently. Appreciate the note about bulk contact management—that's exactly the kind of input that helps us improve. We're adding more and more 'bulk functionality' across the platform, so if you'd like to mention in which area and use cases you require this at community, it can help rally your feedback with our product team - community.atera.com ### 41. Fair pricing and fast Support **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2023 **What do you like best about Atera?** As someone that has experience of using our our business Atera MSP Solution, I can say, it has indeed left a very awesome impression on me. Atera makes IT management relatively simple, enabling us to monitor and troubleshoot networks remotely, thereby providing clients with the best level of service. Their real-time analytics, combined with automated workflows, have accelerated our processes, freeing up precious time and resources. We have seen increased efficiency and better customer service with Atera. Strongly urge any MSP looking for an all-in-one solution to try this out! **What do you dislike about Atera?** I will say that the German-speaking support team has left me feeling less than satisfied. The response was also overdue, unclear, and difficult. In contrast, I am happy to say Thank you to the English-speaking support team. He has given them excellent service, being highly professional, responsive, and understanding. Whatever, I contacted them several times and they addressed all my questions and showed me how to solve my troubles. **What problems is Atera solving and how is that benefiting you?** The time-saving benefits of Atera have been truly transformative for our team. By automating repetitive tasks, optimizing ticketing, and facilitating remote monitoring and management, we have been able to streamline our processes and allocate our resources more effectively. This newfound efficiency directly translates into more time we can dedicate to addressing our customers' specific needs and providing exceptional service. **Official Response from Gil Givoni:** > Thank you for your excellent review! 😊 We’re thrilled that Atera has made such a positive impact on your business, helping you streamline IT management, monitor networks remotely, and provide top-notch service to your clients. It’s fantastic to hear that the combination of real-time analytics and automated workflows has saved you valuable time and resources. 🚀 We also appreciate your feedback on our support team. We're sorry to hear that the German-speaking support didn’t meet your expectations, but we’re happy to hear that our English-speaking team provided the high level of service you were looking for. Your experience is important to us, and we’ll continue working on enhancing all support channels. Feel free to reach out if you ever need assistance or want to share more feedback. And don’t forget to join our community at community.atera.com to connect with other users! 💡💙 ### 42. Atera is pretty good **Rating:** 4.0/5.0 stars **Reviewed by:** LeAnna A. | It tech, Mid-Market (51-1000 emp.) **Reviewed Date:** November 19, 2024 **What do you like best about Atera?** For the most part, I like Atera. It is easy to find users and jump to the computers. It could be better if there was a jump button straight from the ticket though. **What do you dislike about Atera?** I would like more personal customization and the ability to set and save views. Take the ticketing page. It would be nice to set as many or as few columns as I would like to see and that be a saved view. My other dislike is the frequent upgrades. I understand that you are trying to improve your product but I wish there was more heads up on the changes. I dislike when a page changes and then I have to learn how to re-navigate while I have a client on the line. **What problems is Atera solving and how is that benefiting you?** Atera provides us with our ticketing system. From here we use the Splashtop and remote on users' computers to solve their issues. **Official Response from Gil Givoni:** > Heya - I checked and there IS a way to remote from a ticket! I invite you to make this question in the community and I'll assist you there! Thank you for sharing your feedback! 😊 We're glad to hear you find Atera useful and easy to navigate, especially when it comes to finding users and accessing their computers. We appreciate your suggestion about adding a "jump button" directly from the ticket—it’s a great idea, and we’ll keep it in mind for future updates. Regarding the ticketing page and personal customization, we totally understand how useful it would be to save your preferred views, and we'll definitely consider it as we continue to improve the platform. As for the frequent upgrades, we hear you! We’re always striving to improve Atera, but we understand the need for smoother transitions. We’ll work on providing more heads-up and keeping the experience consistent. Thanks again for your valuable feedback, and if you have more ideas or want to share experiences, feel free to join our community at community.atera.com. 💡💙 ### 43. good system to work in **Rating:** 4.5/5.0 stars **Reviewed by:** Sabrina B. | Technical Support Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2025 **What do you like best about Atera?** Can quickly take over a system, it is user friendly **What do you dislike about Atera?** I think it's a shame that you can't search for a text so that you get to see multiple notifications that may be the same. And it's sometimes difficult to look up the contacts that are linked to the notification **What problems is Atera solving and how is that benefiting you?** now have a system where everyone can handle the problems and taking over computers has become easier **Official Response from Gil Givoni:** > Hey Sabrina! I'm super pleased to inform you that we're upgrading our search! You can log in to the community to see the post recap here showing our powerful new search features - https://community.atera.com/discussion/1013/ateraverse-roadmap-reveal-the-future-of-it-is-already-here?utm_source=community-search&utm_medium=organic-search&utm_term=roadmap ### 44. Best RMM tool for managing Devices **Rating:** 5.0/5.0 stars **Reviewed by:** Salim S. | Remote Support Engineer L2, Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2025 **What do you like best about Atera?** Easy to search and can see all device details in few click. and quick support whenever needed. **What do you dislike about Atera?** We can connect device remote many way , some of are slow to connect. **What problems is Atera solving and how is that benefiting you?** With the help Atera Asset and inventory management helps us a lot , and easy to connect remote to user device. ### 45. Helped in providing better customer support to clients! **Rating:** 4.5/5.0 stars **Reviewed by:** Sebestian B. | Technical customer executive, Mid-Market (51-1000 emp.) **Reviewed Date:** April 03, 2025 **What do you like best about Atera?** After introducing Atera to our customer support and tech department it has been very helpful. I like its script features that provides option to create custom alternative as per requirement. It is excellent for remote connecting to client and correct problems very efficiently and customer support is also technically knowledgeable. **What do you dislike about Atera?** I find problem with network discovery system this part can be improved with addition to billing and invoicing system. **What problems is Atera solving and how is that benefiting you?** Atera has been efficiently managing our customer support base and remote team management in our company. We could easily ask for user access and able to fix problems and ticket system is very helpful for managing when dealing with lots of clients request. **Official Response from Gil Givoni:** > Thank you for the great feedback! We're thrilled to hear Atera is boosting your customer support and remote team management, especially with scripting and ticketing features. I'd love to hear more on problems you mentioned with network discovery and billing— use cases, details screen shots and mroe. . Feel free to share more insights at community.atera.com! ### 46. Automation that optimizes the Work of my company **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel S. | Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2025 **What do you like best about Atera?** What I like most about Atera is the great automation capacity it gives me. It allows us to schedule maintenance tasks, updates and audits without manual intervention, which reduces errors and frees up time to focus on more important strategies. **What do you dislike about Atera?** I have used the platform for a long time and nothing that I dislike about Atera. **What problems is Atera solving and how is that benefiting you?** Atera has reaised out productivy and improved the experience of our customers, it is easy to use and saves me money. **Official Response from Gil Givoni:** > Woohoo! Thanks for the awesome feedback! We're excited to hear how Atera’s automation is boosting your productivity and letting you focus on what matters most. It’s great to know the platform is saving you time and money—feel free to join us at community.atera.com to share more and connect with others! ### 47. The sweet spot for small to mid-size MSP's! **Rating:** 5.0/5.0 stars **Reviewed by:** Brant W. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2024 **What do you like best about Atera?** Firstly, they have great customer support, always helpful and mostly a quick chat away. The UI is nice, simple at first but powerful when you dig into it. Very easy to add new clients and agents, very fast deployment in multiple ways. **What do you dislike about Atera?** Mobile app not quite as useful as I would like, but there have been steady improvements over time so I am hopeful that it all gets improved as we go. Some of the site loading times seem a little long but I am just impatient too :) **What problems is Atera solving and how is that benefiting you?** As a single owner with a part time assistant, ease of use and the power to manage multiple client sites at the same time in regards to patch mangement, maintenance scripting and remote support sessions is key. Without it, we would need to juggle 3 or 4 other systems to accomplish the same level of client support. **Official Response from Gil Givoni:** > Thank you for your awesome review! 😊 We're thrilled to hear that Atera has been a great fit for your business. It’s fantastic that our customer support has been helpful and that you find the UI simple yet powerful. We also love hearing that adding new clients and agents is easy and fast for you! We appreciate your feedback on the mobile app and site loading times. We’re always working on improvements, and we’re confident the app will continue to get better with time. Your patience and understanding are much appreciated! We're so glad Atera is helping you manage multiple client sites, patch management, and remote support in a more streamlined way. If you ever have more suggestions or want to share ideas with others, feel free to join our community at community.atera.com. 💬 ### 48. Cost effective for small teams **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 08, 2023 **What do you like best about Atera?** It is simple and straightforward to use. It meets the requirements for basic asset monitoring, inventory, remote control and patching It is cost effective for small businesses **What do you dislike about Atera?** The user interface is inconsistent and quite buggy. The built in reports are very basic and you have to pay a lot more if you want "advanced reporting". Many features are incomplete and the feature request board is not kept up to date. Technical support is slow and too far removed from the development team to get things fixed quickly. **What problems is Atera solving and how is that benefiting you?** It meets the requirements for basic asset monitoring, inventory, remote control and patching **Official Response from Adi Pick:** > Thank you so much for taking the time to share your feedback about Atera. We genuinely appreciate your insights and value your perspective as it helps us continuously improve our platform. We're thrilled to hear that you've found Atera to be a cost-effective and user-friendly solution! We are constantly working to enhance these areas and are actively investing in making Atera a more robust and user-friendly solution. Your feedback regarding the feature request board and technical support has not gone unnoticed, and we will work to address these issues to ensure a smoother experience for all users. Your insights are invaluable as we strive to deliver a better Atera experience for you and all our users. Once again, thank you for your thoughtful review! ### 49. Very Good Software with a Few Minor Drawbacks **Rating:** 4.0/5.0 stars **Reviewed by:** Zyphlen K. | Network Technician, Mid-Market (51-1000 emp.) **Reviewed Date:** October 30, 2024 **What do you like best about Atera?** Atera is incredible for resource management. I use it almost every day to either add new workstations or servers to the platform (installing the agent is incredibly simple) or to remotely manage a server/user's workstation that's experiencing issues. The ability to run scheduled updates for different groups of endpoints and run large batches of scripts is very useful and saves a lot of time and headaches. We don't implement the ticketing system, so I don't have experience with that side of Atera, but the integration with a backup tool like Acronis has been a lifesaver for our organization. It made it incredibly simple for us to migrate from our previous backup tool. **What do you dislike about Atera?** The actual web application can be quite slow which makes it frustrating to use at times. There are often large changes to the UI which take some adjusting to after getting used to the previous changes. **What problems is Atera solving and how is that benefiting you?** Atera allows us to remotely manage troublesome workstations without needing the user to be onsite or connected to the domain. We're able to track which assest are assigned to which user and keep custom fields that are important for our business needs. Overall, Atera is our solution for assest inventory & management, workstation support, and patch management. It fulfills quite a few needs that we're not able to meet in some of the other software we use. **Official Response from Gil Givoni:** > Thank you so much for your review! The ease of use is a big draw to Atera, and the functionality and time saving keeps returning the investment, happy to read you're utilizing this heavily, as well as our integration partners. Thanks for your feedback we're constantly looking for areas to improve Atera so this is great - I'd love to welcome you to our community at https://atera.community.com to learn more from you! ### 50. 1st/2nd line support **Rating:** 5.0/5.0 stars **Reviewed by:** Michael B. | IT Support Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 30, 2024 **What do you like best about Atera?** I have recently joined an IT group as 1st/2nd line support who have also just started using Atera. I have had no prior experience to a program like this before but it is exteremely easy to setup processes and to integrate. I have used the customer services chat a few times, they answer within 1 min, always able to help answer my questions and help solve problems. Also Atera Copilot AI function is amazing! It can help you solve an issue and also help create a knowlage base for the issue to reference in future problems saving so much time! **What do you dislike about Atera?** Nothing to dislike at the moment but once this platform has a MDM it will be the best on the market! **What problems is Atera solving and how is that benefiting you?** So far Atera is helping solve all my problems as a 1st/2nd line engineer. With thier extensive customer support and AI there hasn't been anything they have been unable to solve so far. **Official Response from Gil Givoni:** > Welcome to the world of IT, we're so lucky that you are experiencing it with Atera :) Our support is second to none, glad to hear they were able to help you with all your issues, and that the AI Copilot saves you time. It's an excellent ROI and constantly improving. You're very welcome to join the community as well if you haven't yet, it's a perfect space to grow and learn through https://community.atera.com ## Atera Discussions - [How does your pricing compare to the traditional RMM vendors?](https://www.g2.com/discussions/pricing-model-6b81ae90-6f83-4f5f-a664-ea365335a70e) - 1 comment, 2 upvotes - [Do you have integration with 3rd party accounting systems such as QuickBooks / Freshbooks / Xero?](https://www.g2.com/discussions/accounting-integration-4651031b-f676-492b-b645-3ceac531b16f) - 1 comment, 1 upvote - [Is your Agent Brandable? Can we white label it with our logo?](https://www.g2.com/discussions/white-label) - 1 comment, 1 upvote - [What kind of failovers do you have to ensure your end-users do not experience downtime?](https://www.g2.com/discussions/software-stability) - 1 comment, 1 upvote - [Can I generate automatically a Service Ticket from an Agent Alert?](https://www.g2.com/discussions/tickets) - 1 comment, 1 upvote - [View Atera pricing details and edition comparison](https://www.g2.com/products/atera/reviews?page=8&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-06-23+10%3A34%3A21+-0500&secure%5Bsession_id%5D=1a516d56-27be-428e-9e55-39382a95e7bf&secure%5Btoken%5D=f7e34167e49db63f3a3c992e49efb3222579e42dd8a37db2cdba3daabc1a21a6&format=llm_user) ## Atera Integrations - [Acronis Cyber Protect](https://www.g2.com/products/acronis-acronis-cyber-protect/reviews) - [Acronis Cyber Protect Cloud](https://www.g2.com/products/acronis-cyber-protect-cloud/reviews) - [Acronis Disaster Recovery](https://www.g2.com/products/acronis-disaster-recovery/reviews) - [AnyDesk](https://www.g2.com/products/anydesk/reviews) - [Autotask](https://www.g2.com/products/autotask/reviews) - [Axcient](https://www.g2.com/products/axcient/reviews) - [Axcient x360Cloud](https://www.g2.com/products/axcient-x360cloud/reviews) - [Axcient x360Recover](https://www.g2.com/products/axcient-x360recover/reviews) - [Azure Active Directory Domain Services](https://www.g2.com/products/azure-active-directory-domain-services/reviews) - [Azure Virtual Machines](https://www.g2.com/products/azure-virtual-machines/reviews) - [Bitdefender Advanced Threat Intelligence](https://www.g2.com/products/bitdefender-advanced-threat-intelligence/reviews) - [Bitdefender GravityZone Datacenter Security](https://www.g2.com/products/bitdefender-gravityzone-datacenter-security/reviews) - [Bitdefender GravityZone MDR](https://www.g2.com/products/bitdefender-gravityzone-mdr/reviews) - [Bitdefender GravityZone XDR](https://www.g2.com/products/bitdefender-gravityzone-xdr/reviews) - [Chocolatey](https://www.g2.com/products/chocolatey/reviews) - [Cisco Duo](https://www.g2.com/products/cisco-duo/reviews) - [ConnectWise PSA](https://www.g2.com/products/connectwise-psa/reviews) - [ConnectWise RMM](https://www.g2.com/products/connectwise-rmm/reviews) - [Cynet](https://www.g2.com/products/cynet/reviews) - [Domotz](https://www.g2.com/products/domotz/reviews) - [DUO](https://www.g2.com/products/duo-marketing-communications-duo/reviews) - [Emsisoft Anti-Malware](https://www.g2.com/products/emsisoft-anti-malware/reviews) - [Emsisoft Business Security](https://www.g2.com/products/emsisoft-business-security/reviews) - [ESET PROTECT](https://www.g2.com/products/eset-protect/reviews) - [Google Cloud Console](https://www.g2.com/products/google-cloud-console/reviews) - [Hudu](https://www.g2.com/products/hudu/reviews) - [IRONSCALES](https://www.g2.com/products/ironscales/reviews) - [ITBoost](https://www.g2.com/products/itboost/reviews) - [IT Glue](https://www.g2.com/products/it-glue/reviews) - [Keeper](https://www.g2.com/products/keeper-tax-keeper/reviews) - [Keeper Connection Manager](https://www.g2.com/products/keeper-connection-manager/reviews) - [Keeper Password Manager](https://www.g2.com/products/keeper-password-manager/reviews) - [Keeper Secrets Manager](https://www.g2.com/products/keeper-secrets-manager/reviews) - [Malwarebytes for Teams](https://www.g2.com/products/malwarebytes-for-teams/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Entra ID](https://www.g2.com/products/microsoft-entra-id/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft SQL Server](https://www.g2.com/products/microsoft-sql-server/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Microsoft Teams Webinars](https://www.g2.com/products/microsoft-teams-webinars/reviews) - [Miradore Management Suite](https://www.g2.com/products/miradore-management-suite/reviews) - [Okta](https://www.g2.com/products/okta/reviews) - [PowerShell Studio](https://www.g2.com/products/powershell-studio/reviews) - [Rewind Backups](https://www.g2.com/products/rewind-backups/reviews) - [ScalePad](https://www.g2.com/products/scalepad-suite/reviews) - [ScalePad Lifecycle Manager](https://www.g2.com/products/scalepad-lifecycle-manager/reviews) - [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Splashtop](https://www.g2.com/products/splashtop/reviews) - [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - [ThreatDown](https://www.g2.com/products/threatdown/reviews) - [Webroot Business Endpoint Protection](https://www.g2.com/products/webroot-business-endpoint-protection/reviews) - [Webroot DNS Protection](https://www.g2.com/products/opentext-webroot-dns-protection/reviews) - [Webroot Security Awareness Training](https://www.g2.com/products/webroot-security-awareness-training/reviews) - [WhatsApp API](https://www.g2.com/products/crunchzapp-whatsapp-api/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) - [Xero](https://www.g2.com/products/xero/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zomentum Connect](https://www.g2.com/products/zomentum-connect/reviews) - [Zomentum e-Sign and Payment](https://www.g2.com/products/zomentum-e-sign-and-payment/reviews) ## Atera Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Administration** - Change Management - Asset Management - Reports & Analytics **Inventory Management - Remote Monitoring & Management (RMM)** - Device Management - Asset Management - ITIL Policy Compliance **Scope** - Endpoint Inclusiveness - Multi-OS Support **Functionality** - Performance Monitoring - Alerting - Improvement Suggestions - Multi-Network Capability **Functionality** - Artificial Intelligence - Machine Learning - Systems Monitoring **Asset Inventory** - Hardware Asset Inventory - Software Asset Inventory - Cloud Asset Inventory - Mobile Asset Inventory - Asset Discovery **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Administration** - Screen Sharing - File Sharing - Session Recording - Unattended Remote Access - Multi - Session Handling - Multi-Monitor Support **Generative AI** - AI Text Summarization **Monitoring - Network Monitoring** - 360-Degree Network Visibility - Automated Network Discovery - Real-Time Monitoring **Automation - AI IT Agents** - Document Processing - Feedback Collection **Incident Management** - Automate Ticket Routing - Ticket Prioritization - Ticket Notifications - Knowledge Base - Knowledge Base/Ticket Integration **System Control** - Device Control - Web Control - Application Control - Asset Management - System Isolation **Analysis** - Threat Detection **Service Desk** - Help Desk - Incident Reports - Process Workflow **Monitoring and Management** - Remote Monitoring - Asset Tracking - Application Deployment - Patch Management - Asset Tracking **Security** - Reporting and Alerts - Endpoint Protection - Remote Wiping **Management** - Performance Baseline - Data Visualization - Path Analysis **Issue Resolution** - Root Cause Identification - Proactive Identification - Resolution Guidance **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Maintenance** - Remote Reboot - Remote Printing **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Generation **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Analytics - Network Monitoring** - Predictive Performance Analytics - Packet & Flow Analysis **Autonomy - AI IT Agents** - Adaptive Responses - Task Execution - Independent Decision Making - Problem Solving **Monitoring and Management - Autonomous Endpoint Management** - Self-Healing **Reporting** - Dashboards - Time Tracking - Surveys **Vulnerability Prevention** - Endpoint Intelligence - Firewall - Malware Detection **Platform** - Unified Communications Platform - Remote Access - ITIL Policy Compliance - Asset Tracking - IT Knowledge Management **IT Operations & Workflow - Remote Monitoring & Management (RMM)** - Workflow Management **Management** - Device Enrollment - Device Configuration - Device Compliance - Usage Information - Data Separation **Management** - Reporting - Administration Console - Access Management - Asset Management - Policy Dictation **Management** - System Integration **Communication ** - VoIP - Video Conference Call - Screen Annotations **Generative AI** - AI Text Generation - AI Text Summarization **Security - Network Monitoring** - Encrypted Data Transmission - Zero Trust and Identity Management - Integrated Network Security **IT Ticket Management - AI IT Agents** - Ticket Status Updates - Ticket Assignment - Automated Ticket Creation **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - IT Asset Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Access & Usability** - Mobile - Self Service - Active Directory - Multi-Channel Access **Security Management** - Incident Reports - Security Validation - Compliance **Security** - Endpoint Protection - Patch Management - Disaster Recovery - Service Management - Workflow Management **Service Management** - Remote Access - Service Management (Issue Prioritization) - Ticketing **Functionality** - Ticketing System - Performance Logging - Alerting - Automation **Security** - Data Encryption - Compliance **Generative AI** - AI Text Generation - AI Text Summarization **Network Performance - Network Monitoring** - Dynamic Network Optimization - Automated Tasks Routing **IT Support Automation - AI IT Agents** - Knowledge Base Utilization - Workflow Automation - Real-Time Troubleshooting - User Self-Service Assistance - Proactive Issue Detection **Agentic AI - Service Desk** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Unified Endpoint Management (UEM)** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Device Support** - Mobile Device Access - Multi-Platform Support - Cross-Platform **AI Automation - Network Monitoring** - Machine Learning-Based Anomaly Detection - Self-Healing Networks - Predictive Network Maintenance **Agentic AI - Enterprise IT Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - IT Service Management (ITSM) Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Remote Monitoring & Management (RMM)** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - AIOps Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Performance** - Reporting **Agentic AI - Network Monitoring** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards **Management** - Central Dashboard - Asset Policy Management - Risk Management - Integrations ## Top Atera Alternatives - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - 4.7/5.0 (4,275 reviews) - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - 4.5/5.0 (3,883 reviews) - [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) - 4.4/5.0 (537 reviews)