Atera Reviews & Product Details

What I like most about Atera is how easy it makes it to manage all my clients from one platform. Remote access is fast and reliable, patch management is straightforward, and the monitoring alerts help me stay proactive rather than reactive. Overall, it saves me a lot of time in my day-to-day IT work. I highly recommend Atera to any IT professional or MSP who’s looking for an all-in-one solution that’s efficient and cost-effective. Review collected by and hosted on G2.com.

One thing I dislike about Atera is that some advanced features feel limited compared to more complex RMM platforms. Occasionally the interface can feel a bit slow when managing a large number of devices. However, overall the platform still delivers great value for the price and continues to improve with updates. Review collected by and hosted on G2.com.

I’m a big fan of how this tool handles everything from inventory to ticketing in a single dashboard. The interface is easy to get around, and their support is super-fast. It’s been great for monitoring our fleet and pushing out app updates. The standout feature for me is the direct command prompt access—it makes troubleshooting DNS issues and finding IP addresses way faster than doing it manually. Review collected by and hosted on G2.com.

The app management tool is great, but it would be even better with more transparency during the install process. A progress bar and ETA for each app would help us manage our time better. Also, since many updates require a restart, having the ability to automatically schedule a reboot for right after the install finishes would be a huge lifesaver for our workflow. Review collected by and hosted on G2.com.

What I like most about Atera is its unified, all-in-one dashboard. As a freelancer, I don’t have time to juggle five different apps for remote access, system monitoring, and ticketing, so having everything in one place makes a big difference. I especially love that I can jump into a client’s machine directly from a ticket or an alert easily, which is a huge time-saver. Review collected by and hosted on G2.com.

The biggest drawback for me is that the mobile app feels pretty limited compared with the web dashboard. Also, while the AI features are a nice addition, they’re locked behind a paid add-on. That can make the overall cost feel a bit steep for a solo freelancer, especially if you want the 'latest and greatest' tools. Review collected by and hosted on G2.com.

Atera is easy to use and easy to deploy. It is a comprehensive tool that includes everything you need for a Managed Services Provider, from remote management and monitoring, remote access via at least 4 methods - splashtop teamviewer screenconnect or anydesk, ticketing, monitoring, automatic alerts, everything a modern RMM needs. Two remote access methods - Splashtop and Screenconnect are availlable directly from Atera. To use Teamviewer or Anydesk you would need to bring your own license. Atera is relatively new so it doesn't have the depth of features that Connectwise has, but what they have the implement well, its a polished experience. Connectwise has some features that Atera does not. But we tend not to use these, and when we have tried them we have found the Connectwise implementation of those special features to be ... clunky.

What Atera does have is well done and well implemented. Costwise at around $189 a month per technician (but not per client or computer) so it can be much more affordable than the competition. Customer support has been good on the few occasions we needed to talk to them. They are fast and able to answer all of our questions. They have an onboarding process that helps you learn the tool. We used this daily in our operations. We used the product for over a year, during which they were working on the AI functions, which just rolled out as an extra subscription. Review collected by and hosted on G2.com.

We usually used the Screenconnect Remote Access client. The Splashtop access does not always connect to the remote computer. It often failed so we found ourselves using Screenconnect. We also tried Teamviewer but their method of launching Teamviewer from within Atera is a little clunky.

Their hardware inventory reports leaves something to be desired. It's kind of hard to find, not named in a way that makes it easy to find. It has both too much information and not enough information at the same time - at least in a format that is useful to me. Often times, I would like to just get a summary of Name, CPU, Memory, Drive Size, to be able to tell if I need to replace an older system. Most of the available reports flood me with too much information (pages) that I have to slog through each PC one by one to get the information I need, and then I have to hand assemble that into my own summary that is much more concise.

Atera is a polished, well running experience, but I couldn't help but feel there were a couple things missing. Nothing I could ever exactly put my fingers on as they hit all the basics really well, but it may have just been things that I would only use occasionally. They are constantly adding and improving the product, which is nice. Review collected by and hosted on G2.com.

Very completre product with the right add-ons you need to manage and secure an entire IT-environment.

They just don't have 1 add-on, like for example and anti-virus client, but an entire set of add-ons that enables you to manage, monitor and secure every aspect of an IT-environment.

Furhtermore the monitoring screen of Atera and all the add-ons are very detailed and reveal any aspect you need to be sure everything is running smooth.

The way you can set-up and install Atera of the add-ons are very easy and don't need a lot of technical knowledge. Review collected by and hosted on G2.com.

If you want to share the control panel with a customer so that he/she can also monitor the entire it-environment requires an additional license.

It would be helpfull that you could set-up a client access account at a lower price. Review collected by and hosted on G2.com.

I like Atera's patch management and software management capabilities. It lets us push packages or critical updates to users in the field without them needing to come back to the shop or be touched by a tech. It keeps our users focused on their tasks while allowing technicians to handle backend issues, which is really helpful. Review collected by and hosted on G2.com.

I found the configuration aspect in profile management a bit confusing at the start. Also, the patch management requires setting up separate config policies for reboot, which is a little confusing. It would be better if these were on one screen. Another challenge was the installation process which needed a second notification through email to get the software installed, preventing it from being easily pushed as a GPO package. Review collected by and hosted on G2.com.

Quite easy to use, it has most of the things you need to be able to manage endpoints and you have the option to connect to an endpoint in two different ways. Review collected by and hosted on G2.com.

Feels a bit incomplete, although their options are quite vast, the UI could use a bit of polishing here and there, display of results could be a bit better tuned and the mobile app really needs work on it. Review collected by and hosted on G2.com.

I like Atera's remote support because it has a very low load, making it easy for us to log onto systems. The patch updating is fantastic as it doesn't require the system to be on when the update happens; if the system comes on during the update window, it gets updated automatically. Plus, we're able to warn users with a notification saying their system has been updated and that they need to reboot. The patch updating is crucial for keeping our systems secure by maintaining the latest software versions. The remote support is really fantastic as well. Also, the initial setup was very easy, and learning how to install the client was a breeze. I would highly recommend Atera to others, as I rated it a 10 out of 10. Review collected by and hosted on G2.com.

I think the knowledge base needs a little bit of work. It's not 100% intuitive. Creating a ticket or an article can be difficult sometimes. You shouldn't have to take a course on how to create a knowledge-based article. Review collected by and hosted on G2.com.

Altera allows us to efficiently scale and seamlessly implement our Managed IT Services for an unlimited number of clients and endpoints, making the process both simple and cost-effective. Regardless of whether a client operates in a legacy IT environment, uses cloud hosting, or relies on IoT, we are able to manage, update, migrate, and optimize their workloads by leveraging AI and automation. With Altera, we can offload tasks such as ticketing, customer support, and contract management, which lets us concentrate on value-added projects while having confidence that the systems remain well maintained. Altera also integrates with our SOC's Client Health Dashboard, giving us RMM client access, monitoring capabilities, and PSA policy enforcement. I recommend giving Altera a try—you’ll find it becomes an essential part of your daily operations. Review collected by and hosted on G2.com.

Atera does not assist with managing Cloud SaaS workloads or end-user licensing, which happens to be a key area of expertise for us as an MSP. However, Altera is integral in providing reports and compliance verification. Review collected by and hosted on G2.com.

I find the new interface of Atera extremely intuitive and visually appealing, which makes its use very pleasant. Everything is clearly presented, and I can customize my dashboard according to my needs. I particularly appreciate the ability to configure and preset custom views in the ticketing system, which makes the work very efficient. The logical structure of Atera allows me to get accustomed to it very quickly. The system significantly eases daily tasks as it performs many necessary and tedious tasks in parallel and automatically. I can easily apply patch and update routines to different groups or device types and subsequently only check where problems may have occurred. Atera offers a clear time saving through its numerous features, which repeatedly prove valuable for our business operations. It is unthinkable not to use this tool anymore. Review collected by and hosted on G2.com.

Although there are many templates, they are never sufficient and the exchange between users is less active than desired. The scripting function for automation remains unclear and there is a lack of feedback on the functionality and security of the scripts. The AI implementation does not yet meet expectations, particularly in supporting specific application areas and creating knowledge databases. Patch management often shows delays in feedback, making it unclear whether tasks have been successfully completed. Review collected by and hosted on G2.com.