N-able N-central Reviews & Product Details

I really value the remote management capabilities of N-able N-central, specifically its 'Take Control' feature. This feature enables me and multiple colleagues to troubleshoot and run scripts remotely, all without interfering with the user's experience. It's particularly beneficial for us as an MSP, providing essential Remote Monitoring and Management (RMM) capabilities crucial for our engineers and support staff. The flexibility of having more than one person assist in troubleshooting under 'Take Control' mode boosts our team's efficiency, enhancing our overall support and management processes. Review collected by and hosted on G2.com.

I find that the remote CLI in N-able N-central truncates commands and has a very short disconnect timer. This issue forces me to run PowerShell scripts as jobs to ensure they complete successfully. Moreover, the truncating problem hampers my ability to capture console output for troubleshooting, which is a significant drawback. Review collected by and hosted on G2.com.

The greatest advantages we've experienced with N-able's N-Central solution are its automated patch management, comprehensive monitoring and alerting features, integrated EDR and backup tools, remote control support, and, most importantly, the overall scalability of the system. Review collected by and hosted on G2.com.

The reporting features are decent, but they have the potential to be much more comprehensive and robust. Enhancing these capabilities could significantly improve customer account management, especially when it comes to executive business reviews. Review collected by and hosted on G2.com.

The user interface is very easy to use, featuring colourful indicators—green for good and red for bad—that let you quickly see how your devices and network are performing. Their customer support system is also excellent; if you encounter any issues, you can log a Support Case, and the process is straightforward. Review collected by and hosted on G2.com.

The N-Central UI has a lot happening within it, so it can take some time to become familiar with all the available options and to learn how to navigate the platform effectively. Review collected by and hosted on G2.com.

The Vulnerabilities view is amazing as it helps us as an MSP show risks to our customers as well as uncover new opportunities. It allows us to show the customer their issues in their environment and how to better secure it. This also allows us to show our value to our customers as we can provide much more insight into their environment and how we can be more proactive. We have also have moved to MSP SSO , this has reduced the number of password reset as well made it a much better user experience. The assets view has better data that is concentrated as it has the MAC address field etc, customers enjoy this report much more also the data is much better since it using SnowFlake. We have integrated N-Central REWST and I must say the integration between each other works perfect no issues and we are accomplishing so much through automation it frees up so much for our engineers. Product support is big deal for an MSP and for my experience with N-able support is the best no other product support can touch them as they are super knowledgeable and the responses are quick and on point. They are happy to jump on a call to further investigate if needed. We had upgraded our N-Central and we had a dedicated support engineer from N-able until the end of the upgrade. Review collected by and hosted on G2.com.

Your user account needs to be MSP SSO to get the vulnerabilities and asset views which we would like to provide to customers however we want to create the customer and N-able account as they will see our organization case with support etc. We are awaiting for custom properties data to be moved to snowflake as I believe then we can use Snowflake as a single source of data which would reduce some work load on our. I would like a more in-depth Netpath as to possibly see if it is an issue on the ISP side or and environmental issue . Review collected by and hosted on G2.com.

More integrated features, the inclusion of S1 and Adlumin now provides a more comprehensive solution. Better performance on the newer versions in my opinion. Entra SSO integration was clutch, users love it. Review collected by and hosted on G2.com.

Wish I could run the baked in reports on a scheduled time of my choosing versus being forced to run it Daily at 3 AM if I want to schedule it. Patching reliably on endpoints (not servers) continues to be a pain point. Review collected by and hosted on G2.com.

I use N-Central constantly, it not only monitors our clients, but recent enhancements allows for direct chats with the users too without having to log on to the device

N-Central is easy to deploy and user friendly

The Automation Manager allows complex workflows to be built that anyone can run

The team is consistently working to improve the platform as well

N-Central easily intergates with our PSA and has API features that allows for impementations into your own platforms Review collected by and hosted on G2.com.

There are a few features that can be built upon such as better tracking of offline devices or devices where the agent has not been fuly deployed

The ability to auto remove devices that have been offline for more than x days is also something that may be beneficial

The initial setup can be a bit complex, but the team is readily available to assist with any queries and connect to your instance to work through the issues with you Review collected by and hosted on G2.com.

The best thing about N-Central is the ability to deploy powerful rules to manage our customers from a top level. Review collected by and hosted on G2.com.

The downside of N-Central is it can be too easy to make a mess of rules, admins need to be in sync on how rules need to be deployed. Review collected by and hosted on G2.com.

I like that everyday I am still learning something new, and that is a good thing.

It is an easy platform to learn for the basics, it does get a lot more complicated due to all the featured that is available, but overall, implementation is easy, especially to get a device on N-Central.

This is a tool that I use on a daily bases, and I feel that it integrates really well with existing tools Review collected by and hosted on G2.com.

Had some issues with the patch management side of things, but after logging my grievances with support, it got sorted out and even an updated version of the tool was released Review collected by and hosted on G2.com.

The amount of services and features that allow new to troubleshoot and resolve issues on a remote device,sometimes at just a click of a button Review collected by and hosted on G2.com.

In all honesty the first line of support for the product at most times are really unhelpful with the standard answers. Wish there was an easier way to escalate. No offense to the support engineers. They're awesome. The "script" however..needs some work Review collected by and hosted on G2.com.

N-Able Cloud shift! Thank you for making this so easy for us during an extremely difficult time.

Cove has been a tremendous time saver for us. Review collected by and hosted on G2.com.

The new cloud dashboard allows more seamless integration between EDR and MDR. I enjoy learning new things during our N-Able IT Leaders Group! Review collected by and hosted on G2.com.