IT Glue Reviews & Product Details

I really like having documentation in a single, easy-to-use environment with IT Glue. It makes finding things specific to a client or piece of software very helpful, which is a big plus for managing IT documentation. I like how you can integrate with RMM and do a web remote session to use AI to create documentation. The ability to drill down and find documentation for multiple clients can happen within just a few clicks. Review collected by and hosted on G2.com.

The ability to search and have a more automated flow of reviewing documentation and retrieving documentation and getting it linked to incoming tickets. It can be really difficult to find client specific information unless you know exactly how to search for it. There is sometimes lost time spent there. But I know there are AI improvements and integrations coming. Review collected by and hosted on G2.com.

It keeps everything in one place so I’m not digging through old folders or spreadsheets for passwords and SOPs. The search is fast, and the fact that it links everything together saves me a ton of time when I'm trying to get stuff done. Review collected by and hosted on G2.com.

Sometimes the search pulls up too much irrelevant stuff if you don't use exact keywords. It can be annoying when you're in a rush and have to sift through old versions of docs to find the current one. The notification system is also a bit of a mess. Review collected by and hosted on G2.com.

I really like the universal search feature in IT Glue; it's a big one for me. It helps me find related information and narrow it down to a specific client, which is really handy when dealing with client-specific issues. The customization options with flexible assets are a great plus too. I also appreciate the ability to share documents publicly with clients, as it enhances client interactions. The @relate function within documents is another standout feature, making it simple to relate items and cross-reference documents. Overall, I've been using IT Glue for years, and it's a really amazing platform. Review collected by and hosted on G2.com.

The quick notes in IT Glue are very handy, but they have zero versioning control. If someone accidentally deletes a note, you can't restore it unless you have an export of it. Review collected by and hosted on G2.com.

I use IT Glue for storing all documentation related to client organizations, as well as for password management and rotation, which is really helpful. I love using the phone app 'Fusion' to access passwords quickly when I'm on-site at client organizations. I enjoy the ease of use and integration of IT Glue, especially the integrations between Datto RMM and IT Glue. The initial setup was simple, and IT Glue is only as good as the data we input. I find the overall functionality meets our needs well. Review collected by and hosted on G2.com.

The phone application 'IT Glue' could use some revamping. If I close the phone application for more than a day, I am forced to reauthenticate each time the app opens. It would be 10x better if the app utilized face recognition after the initial login. Review collected by and hosted on G2.com.

What stands out most about IT Glue is how effectively it centralizes and organizes documentation. It makes it easy to access critical information quickly, improves team collaboration, and helps standardize processes, which saves time and reduces confusion. Review collected by and hosted on G2.com.

One downside of IT Glue is that it can feel a bit rigid and sometimes slow, especially when navigating large datasets. The search and organization features aren’t always as intuitive as they could be, and pricing can be a concern for smaller teams. Review collected by and hosted on G2.com.

IT Glue is great for centralizing documentation and keeping everything organized in one place. It makes it easy to store passwords, configurations, and client information in a structured way, which saves time when you need to find something quickly. The integrations with other tools also help keep data consistent, and overall it improves efficiency and reduces the risk of missing or outdated information. Review collected by and hosted on G2.com.

IT Glue is great for centralizing documentation and keeping everything organized in one place. It makes it easy to store passwords, configurations, and client information in a structured way, which saves time when you need to find something quickly. The integrations with other tools also help keep data consistent, and overall it improves efficiency and reduces the risk of missing or outdated information. Review collected by and hosted on G2.com.

IT Glue is great for centralizing documentation and keeping everything organized in one place. It makes it easy to store passwords, configurations, and client information in a structured way, which saves time when you need to find something quickly. The integrations with other tools also help keep data consistent, and overall it improves efficiency and reduces the risk of missing or outdated information. Review collected by and hosted on G2.com.

IT Glue can feel a bit slow at times, especially when loading larger organizations or navigating between sections. The search function isn’t always as precise as you’d like, which can make finding specific information frustrating. It can also take some time to set up and maintain properly, and without consistent documentation habits, things can become outdated or cluttered. Review collected by and hosted on G2.com.

Centralized documentation for clients, passwords, and assets with strong organization and easy access for technicians. It improves efficiency and standardization across environments. Review collected by and hosted on G2.com.

Search can be inconsistent, and the UI can feel a bit cluttered at times. Pricing is also on the higher side compared to alternatives. Review collected by and hosted on G2.com.

I use IT Glue for documenting our processes and procedures as well as specific information for our clients. I appreciate how it helps us find where information is, and it allows us to stay in our PSA and RMM, making our techs more efficient. I like the ease of use, and I really enjoy the integration with PSA and RMM and the ability to create SOPs on the fly, which has shortened the time to resolution. The initial setup was also easy for us. Review collected by and hosted on G2.com.

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I find IT Glue pretty convenient and easy to use with its intuitively structured design. I primarily use it for MSP customer management, especially for password management, and it helps in keeping a central location for my customers' data. When I create documents directly in IT Glue, they are formatted nicely and presented easily. Review collected by and hosted on G2.com.

Uploading documentation can be a bit weird with formatting. When I create documents natively in IT Glue, they're formatted nicely and presented easily, but if I upload them, they just sit in a folder and can be downloaded. Review collected by and hosted on G2.com.