IT Glue Reviews & Product Details

IT Glue has significantly improved the way we document and share information within our team. By keeping everything—such as client credentials, network diagrams, and procedures—in a single location, it has become much simpler to quickly locate what we need. The integrations with Datto RMM and Autotask are also a real time-saver, as they connect devices and tickets directly to our documentation. Review collected by and hosted on G2.com.

The main drawback is that the initial setup requires some effort to configure properly. However, after everything is set up, it becomes a significant time-saver. Review collected by and hosted on G2.com.

IT Glue keeps everything in one place — credentials, client info, network diagrams, and SOPs are easy to find and update. The folder structure and relationship mapping make documentation logical and fast to navigate, especially when jumping between multiple clients. The search is quick, and integrations with PSA and RMM tools save a lot of double-entry. It’s reliable, well-designed, and genuinely improves technician efficiency day to day. Review collected by and hosted on G2.com.

Sometimes the interface feels a bit slow when loading large client data sets, and the permissions model can be tricky to fine-tune for different roles. The password manager works well, but the browser extension could be smoother. Small things, but overall nothing that stops it from being one of the most useful tools in our MSP stack. Review collected by and hosted on G2.com.

I appreciate how IT Glue allows us to easily create all the client documentation, which is especially valuable when our techs need help finding steps to resolve tickets. The shortcut to bring up documentation by pressing the letter 'q' in any web browser makes the experience smooth. The Datto RMM and AutoTask integrations are really helpful as they allow assets to be created automatically and passwords to be injected without the techs needing to see them. I find the IT Glue smart SOP generator handy for creating documentation efficiently. The support team was helpful during the initial setup, providing assistance in several sessions, which made getting started easier. Review collected by and hosted on G2.com.

Well, after disabling our client company in IT Glue, still the passwords keep coming, I mean, passwords show up on search results. Which is a bit annoying and can be improved. Review collected by and hosted on G2.com.

What I like best about IT Glue is that it has helped and assisted me with documentation both professionally and personally. It is user friendly and easy to work with. I use it all the time both professionally and personally when it comes to my work. It comes with many features that are easy to integrate into your workflow and implement new documentations. Their customer support is always there to assist you should you hit any snags. Review collected by and hosted on G2.com.

What I dislike about IT Glue is that if a user is not tech savvy, it can be quite tricky to use and work with in the beginning. Review collected by and hosted on G2.com.

IT Glue has been an absolute game-changer for our team! The platform is incredibly user-friendly, making it so easy to store, organize, and access all of our IT documentation in one place. From quick logins and browser extensions to seamless integrations, every feature works together to simplify our daily workflow. I especially appreciate the advanced search and powerful automation tools—they make finding information and managing routine tasks a breeze.

Setup was straightforward, and our organization adopted IT Glue quickly thanks to its intuitive interface and helpful onboarding resources. Security is top-notch, with strong access controls and version history that gives everyone peace of mind. Over time, it’s helped us reduce wasted hours looking for information and ensured our documentation is always up to date.

I highly recommend IT Glue to any IT team looking for an easy-to-use and reliable documentation solution. Review collected by and hosted on G2.com.

After using it for two years, I have not experienced any issues. Review collected by and hosted on G2.com.

What I like best about IT Glue is how it centralizes and organizes all documentation in one secure, easily accessible platform. It saves a huge amount of time when troubleshooting or onboarding new technicians, because all client configurations, passwords, and procedures are standardized and linked together. I also appreciate its integrations with tools like PSA and RMM systems — that really streamlines daily workflows and reduces duplication of effort. Overall, IT Glue helps improve consistency, accuracy, and efficiency across IT operations. Review collected by and hosted on G2.com.

One thing I dislike about IT Glue is that the search function can sometimes feel a bit limited — if documentation isn’t tagged consistently, it can take extra effort to find specific items. However, I understand that this mostly depends on how the organization manages its documentation standards, so maintaining proper structure and naming conventions usually solves that. Review collected by and hosted on G2.com.

I really like IT Glue for its ease of use and unique interface. The catchy name is a bonus too. It was pretty easy to set up since we were already familiar with the program, and the support team from IT Glue was very supportive. Review collected by and hosted on G2.com.

There should be more sections and sub-sections added to the IT Glue menu to collect more diverse information related to the client. In every section, we should have an option to add sub-sections and name them as we want, so they can make sense at least internally. Review collected by and hosted on G2.com.

I appreciate how IT Glue securely stores passwords, API keys, and logins in one place, providing real-time, role-based access without exposing sensitive data. Its templates for creating consistent documents for systems and clients save time and reduce errors. The centralization of system information, credentials, and procedures in a secure place enhances efficiency by minimizing wasted time. Additionally, it ensures that critical technical knowledge is documented and easily accessible, which is vital for maintaining security and accessibility. Review collected by and hosted on G2.com.

I think the mobile app could be more responsive and it could offer the same features as the desktop version has. Apart from that, the speed and performance are slow; I think the speed could be improved. Review collected by and hosted on G2.com.

What I appreciate most about IT Glue is its ability to centralize all of our documentation in a single, secure, and easily accessible location. This has significantly reduced the time we spend managing client information, passwords, and procedures. The interface is straightforward and user-friendly, and I especially value how smoothly it integrates with the other tools we rely on, such as our PSA and RMM systems. Overall, IT Glue has greatly improved our team's organization and efficiency. Review collected by and hosted on G2.com.

Overall, IT Glue works great, but sometimes the interface feels a bit slow, especially when loading larger documentation or searching across multiple clients. The mobile app could also be more responsive and offer the same functionality as the desktop version. It’s nothing major, but a few performance improvements would make the experience even better. Review collected by and hosted on G2.com.

I have been using IT Glue for a little over 2 years. Lately i have been giving more attention to the home page of the individual organizations we support, specifically the upcoming expirations which allows us to stay on top of renewals in order to avoid service disruptions. The Recently viewed by you overview comes in handy when you are constantly accessing a particular item within a organization. Also the documents feature is great to keep track of relevant client documentations which needs access by my team members and the ability to see revisions and who made the changes and when is a great way to which documents have updated recently and older dated documents may need review to keep them updated. Review collected by and hosted on G2.com.

I still have not seen anything that i think needs improving. Been using it for a little over 2 years and its still reliable and has never gone down once while I'm using it. Review collected by and hosted on G2.com.