ConnectWise PSA Reviews & Product Details

ConnectWise PSA is the most complete business management platform built specifically for companies that sell, service, and support technology. Designed for Managed Service Providers (MSPs) and IT service organizations, it centralizes operations, strengthens accountability, and improves service delivery by bringing every core workflow into one modern platform. ConnectWise PSA helps MSPs reduce manual effort and streamline operations through adaptive workflows, automated billing, and structured service processes. From ticket management and customer service to sales, project delivery, and business analytics, ConnectWise PSA gives teams the tools they need to work smarter, faster, and with greater consistency. As a unified command center for the business, ConnectWise PSA provides real-time visibility across service, finance, and operations. This holistic approach allows MSPs to eliminate swivel-chair work, reduce errors, and make data-driven decisions that support growth and customer satisfaction. Routine tasks become automated, freeing technicians and leaders to focus on strategic initiatives rather than administrative overhead. Built for small to mid-sized technology firms and MSPs, ConnectWise PSA supports the full lifecycle of managed services. Users rely on it to track and resolve service tickets, automate recurring and one-time invoicing, manage projects, oversee sales activity, and monitor key performance metrics—all from a single platform that scales with the business. Core capabilities include an advanced service desk for efficient ticket routing and resolution, reliable integrations with major accounting platforms, robust quoting and invoicing tools for accelerating cash flow, and comprehensive project management to keep teams aligned. Built-in dashboards and analytics surface trends and insights that help leaders improve performance and operate proactively. Backed by more than 40 years of experience in the technology services industry, ConnectWise stands apart through its global community, deep ecosystem, and continuous innovation. ConnectWise PSA gives MSPs the foundation they need to run and grow their business today while preparing for a future powered by automation and intelligent service delivery.

Seller

ConnectWise

Languages Supported

English

Product Description

Business Automation and ConnectWise PSA (formerly ConnectWise Manage)

Overview by

Rick Salmon (Senior Digital Marketing Manager at ConnectWise)

Discussions

ConnectWise PSA Community

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

16 months

View More Pricing Information

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ConnectWise PSA Integrations

(17)

Integration information sourced from real user reviews.

ConnectWise PSA Media

ConnectWise PSA Demo - ConnectWise PSA Today Screen

Upon login, you are presented with pertinent information for the day - your scheduled activities, items pending your approval, reports you frequently access, custom links, and other useful ConnectWise resources.

ConnectWise PSA Demo - Project Management

The newly redesigned Projects module introduces Kanban board functionality, simplifying project execution with an intuitive, visual approach to manage tasks, track progress, and maintain accountability. Teams stay aligned, focused, and efficient from kickoff to completion.

ConnectWise PSA Demo - ConnectWise PSA End-User Portal Login Screen

Proudly route your end-users to your portal where they can easily log in and create tickets, review existing tickets, review projects, view and pay invoices, and manage their users.

ConnectWise PSA Demo - Service Ticket Screen

ConnectWise PSA service tickets give technicians everything they need in one view—communication history, device details, assigned resources, documentation, and integrated tools like ConnectWise RMM and ScreenConnect®. Easily track time, update progress, and resolve issues faster with a customizab...

ConnectWise PSA Demo - ConnectWise PSA Mobile App

Technicians on the go can utilize the ConnectWise PSA Mobile App to quickly see what is scheduled, log time, and stay billable without ever opening their laptops.

ConnectWise PSA Demo - Service Board View

Manage all your open tickets from the ConnectWise PSA Service Board screen. This screen gives quick insights to many tickets at once, and even offers the ability to make updates directly in line - saving you time and effort!

ConnectWise PSA Reviews (513)

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Imran I.

Technical Support Engineer

Small-Business (50 or fewer emp.)

11/30/2025

"Efficient Tool That Simplifies Daily Tasks"

5/5

What do you like best about ConnectWise PSA?

What I like most about ConnectWise PSA is that it brings everything into one place. It simplifies ticketing, time tracking, projects, and billing, which cuts down on manual work and keeps things organized. The automation and clear visibility really help me stay on top of issues and deliver faster support. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise PSA?

What I don’t like about ConnectWise PSA is that some parts are a bit complicated and take more steps than necessary. The interface can be slow, and a few features take time to understand. Once you get the hang of it, it works fine, but the learning curve is definitely noticeable. Review collected by and hosted on G2.com.

Rocco I.

IT Consultant

Mid-Market (51-1000 emp.)

5/29/2025

"connectwise psa - if you could only use one business app"

4.5/5

What do you like best about ConnectWise PSA?

I really like how it can be an all in one app. CRM book keeping. ticketing sales. knowledgebase. It automated extremely well. it has api to integrate with tons of other apps. but my favorite is automating work flows. it is a force multiplier. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise PSA?

well what i like is also the dislike, if you can call it that. Becasue it is so customizable and you can branch out workflows and automations to such a minute and complex level it can be overwhelming with so much flexability. and if administrators arent properly trained they can burry strange outcomes, I definetly recommend a sandbox dev environment Review collected by and hosted on G2.com.

Brian F.

Technology Director

Small-Business (50 or fewer emp.)

12/9/2025

"The Most Useful Time and Billing App for Effortless Tracking"

5/5

What do you like best about ConnectWise PSA?

ConnectWise PSA is the most useful time and billing application. The ease of time tracking is amazing. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise PSA?

I don't like that they don't have a lite version for small organizations. Review collected by and hosted on G2.com.

Imran L.

Artificial Intelligence and Python Engineer

Small-Business (50 or fewer emp.)

7/9/2025

"Powerful and customizable PSA tool"

3.5/5

What do you like best about ConnectWise PSA?

ConnectWise PSA offers a robust and centralized platform for managing tickets, projects, billing, and customer communications. The integration with other ConnectWise products and third-party tools makes it a flexible solution for IT service providers. Its automation capabilities significantly reduce manual work and improve overall efficiency. The reporting and dashboard features also provide valuable insights for better decision-making. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise PSA?

The interface can feel outdated and cluttered at times, especially for new users. The learning curve is quite steep, and setting up workflows or automations often requires technical expertise. Additionally, support response times can be slow, and documentation sometimes lacks clarity or depth for more complex configurations. Review collected by and hosted on G2.com.

What problems is ConnectWise PSA solving and how is that benefiting you?

ConnectWise PSA helps us streamline our service delivery by consolidating ticketing, time tracking, billing, and project management into one integrated platform. It solves the issue of data fragmentation across departments and tools, enabling better visibility and accountability. The automated workflows and alerts reduce response times and ensure that nothing falls through the cracks, which improves both our internal efficiency and customer satisfaction. Review collected by and hosted on G2.com.

Harrison R.

Project Manager

Small-Business (50 or fewer emp.)

4/3/2025

"ConnectWise PSA: A must have Project Ticketing Platform for your IT MSP"

4.5/5

What do you like best about ConnectWise PSA?

Managing Projects in ConnectWise PSA is very straightforward and can support different phases of the project. From initiation, planning, implementation, and up to closing the project and invoicing. Board view or Gantt chart can be set, and you can have every task in a ticket, making it easier for the PM to assign and schedule it on a resource team. Another feature I love about it is that it can schedule a task for a particular time of the day. It can also be integrated to several applications, and customer support with a video tutorial is widely available. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise PSA?

Learning ConnectWise PSA has a steep learning curve and has a lot of features, which often drown individuals. It is also often laggy. Review collected by and hosted on G2.com.

What problems is ConnectWise PSA solving and how is that benefiting you?

ConnectWise PSA is solving the issue of chaotic ticketing system for IT support and project requirements within our company. It helps organize what's coming, setting priority to what is important and being able to designate those tickets or task to the appropriate experts, whether to the Helpdesk Team, SOC Analyst, Cloud Engineers, Network Engineers or Project Mangers. Review collected by and hosted on G2.com.

Alex T.

Helpdesk Team Leader

Small-Business (50 or fewer emp.)

12/17/2025

"All-in-One MSP Management Suite That Streamlines Operations"

4.5/5

What do you like best about ConnectWise PSA?

We are able to manage every part of our MSP using just one integrated suite. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise PSA?

At times, performing certain tasks in Connectwise PSA can be quite specific and not very intuitive. Review collected by and hosted on G2.com.

Daniel E. K.

Member

Mid-Market (51-1000 emp.)

10/1/2025

"CW for MSP"

3.5/5

What do you like best about ConnectWise PSA?

Its an industry standard tool for MSPs; familiarity & similar needs across the platform Review collected by and hosted on G2.com.

What do you dislike about ConnectWise PSA?

A bit clunky and not an easy interface; long loading times & features missing Review collected by and hosted on G2.com.

Joseph B.

Information Technology Business Consultant

Mid-Market (51-1000 emp.)

9/16/2025

"I really dont like the ticketing system"

5/5

What do you like best about ConnectWise PSA?

Not much other than the Kool Aid that get you to like it Review collected by and hosted on G2.com.

What do you dislike about ConnectWise PSA?

Its broken and the support team has not been as friendly in the past. Review collected by and hosted on G2.com.

Gary H.

President

Small-Business (50 or fewer emp.)

9/16/2025

"ConnectWise PSA"

1.5/5

What do you like best about ConnectWise PSA?

ConnectWise is loaded with many features. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise PSA?

Support is terrible, slow and not very helpful. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Enterprise (> 1000 emp.)

7/10/2025

"Great ticket system"

4.5/5

What do you like best about ConnectWise PSA?

Very easy to use and navigate. I like the capability to customize the view Review collected by and hosted on G2.com.

What do you dislike about ConnectWise PSA?

Have not yet found anything yet that I dislike Review collected by and hosted on G2.com.

What problems is ConnectWise PSA solving and how is that benefiting you?

I work in an IT department, and we are using ConnectWise PSA for our ticket system. It has been much better than previous ticket systems we have implemented. We've only been using it for a few months, but so far so good. It's very easy to use. I really like the capability to customize my view. The sorting features are very helpful as well. Review collected by and hosted on G2.com.