ConnectWise PSA Reviews & Product Details

ConnectWise PSA is the most complete business management platform built specifically for companies that sell, service, and support technology. Designed for Managed Service Providers (MSPs) and IT service organizations, it centralizes operations, strengthens accountability, and improves service delivery by bringing every core workflow into one modern platform. ConnectWise PSA helps MSPs reduce manual effort and streamline operations through adaptive workflows, automated billing, and structured service processes. From ticket management and customer service to sales, project delivery, and business analytics, ConnectWise PSA gives teams the tools they need to work smarter, faster, and with greater consistency. As a unified command center for the business, ConnectWise PSA provides real-time visibility across service, finance, and operations. This holistic approach allows MSPs to eliminate swivel-chair work, reduce errors, and make data-driven decisions that support growth and customer satisfaction. Routine tasks become automated, freeing technicians and leaders to focus on strategic initiatives rather than administrative overhead. Built for small to mid-sized technology firms and MSPs, ConnectWise PSA supports the full lifecycle of managed services. Users rely on it to track and resolve service tickets, automate recurring and one-time invoicing, manage projects, oversee sales activity, and monitor key performance metrics—all from a single platform that scales with the business. Core capabilities include an advanced service desk for efficient ticket routing and resolution, reliable integrations with major accounting platforms, robust quoting and invoicing tools for accelerating cash flow, and comprehensive project management to keep teams aligned. Built-in dashboards and analytics surface trends and insights that help leaders improve performance and operate proactively. Backed by more than 40 years of experience in the technology services industry, ConnectWise stands apart through its global community, deep ecosystem, and continuous innovation. ConnectWise PSA gives MSPs the foundation they need to run and grow their business today while preparing for a future powered by automation and intelligent service delivery.

Product Website

Seller

ConnectWise

Discussions

ConnectWise PSA Community

Languages Supported

English

Overview by

Rick Salmon (Senior Digital Marketing Manager at ConnectWise)

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

View More Pricing Information

ConnectWise PSA Integrations

(17)

Verified by ConnectWise PSA

ConnectWise PSA Media

ConnectWise PSA Demo - ConnectWise PSA Today Screen

Upon login, you are presented with pertinent information for the day - your scheduled activities, items pending your approval, reports you frequently access, custom links, and other useful ConnectWise resources.

ConnectWise PSA Demo - Project Management

The newly redesigned Projects module introduces Kanban board functionality, simplifying project execution with an intuitive, visual approach to manage tasks, track progress, and maintain accountability. Teams stay aligned, focused, and efficient from kickoff to completion.

ConnectWise PSA Demo - ConnectWise PSA End-User Portal Login Screen

Proudly route your end-users to your portal where they can easily log in and create tickets, review existing tickets, review projects, view and pay invoices, and manage their users.

ConnectWise PSA Demo - Service Ticket Screen

ConnectWise PSA service tickets give technicians everything they need in one view—communication history, device details, assigned resources, documentation, and integrated tools like ConnectWise RMM and ScreenConnect®. Easily track time, update progress, and resolve issues faster with a customizab...

ConnectWise PSA Demo - ConnectWise PSA Mobile App

Technicians on the go can utilize the ConnectWise PSA Mobile App to quickly see what is scheduled, log time, and stay billable without ever opening their laptops.

ConnectWise PSA Demo - Service Board View

Manage all your open tickets from the ConnectWise PSA Service Board screen. This screen gives quick insights to many tickets at once, and even offers the ability to make updates directly in line - saving you time and effort!

Official Downloads

(5)

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Imran I.

Technical Support Engineer

Small-Business (50 or fewer emp.)

11/30/2025

"Efficient Tool That Simplifies Daily Tasks"

5/5

What do you like best about ConnectWise PSA?

What I like most about ConnectWise PSA is that it brings everything into one place. It simplifies ticketing, time tracking, projects, and billing, which cuts down on manual work and keeps things organized. The automation and clear visibility really help me stay on top of issues and deliver faster support. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise PSA?

What I don’t like about ConnectWise PSA is that some parts are a bit complicated and take more steps than necessary. The interface can be slow, and a few features take time to understand. Once you get the hang of it, it works fine, but the learning curve is definitely noticeable. Review collected by and hosted on G2.com.

Matt G.

Senior Technology Consultant

Mid-Market (51-1000 emp.)

4/14/2026

"Robust Features but Cumbersome Performance"

1.5/5

What do you like best about ConnectWise PSA?

I like ConnectWise PSA for its customization. I appreciate being able to create any fields I need that can be searched on. I use the tickets and reporting features the most. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise PSA?

I find ConnectWise PSA too bloated with features that aren't used, which causes it to run slower and makes it cumbersome. During the initial setup, because of the numerous features, figuring out what we actually wanted was a bit much. I would prefer if the software could change to modules that can be installed instead of everything always being available. Review collected by and hosted on G2.com.

Eileen W.

ConnectWise PSA/CPQ and HaloPSA Consultant

Small-Business (50 or fewer emp.)

3/25/2026

"Highly Customizable—Great Results When Set Up Right"

4.5/5

What do you like best about ConnectWise PSA?

Highly customizable, you just need to set it up correctly from the start Review collected by and hosted on G2.com.

What do you dislike about ConnectWise PSA?

It can have a steep learning curve but as I said, set it up right from the start and you are good! Review collected by and hosted on G2.com.

Travis B.

Solutions Engineer

Small-Business (50 or fewer emp.)

4/7/2026

"Flexible Workflow Automation That Makes Follow-Ups Effortless"

4.5/5

What do you like best about ConnectWise PSA?

Automation Automation Automation! Love how flexible the workflows are. Easy to setup schedules/tasks/customer follow ups, etc. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise PSA?

We kind of gave up using it for inventory tracking. Coming from a different PSA, it really needs work in comparison. Review collected by and hosted on G2.com.

Jenna G.

Office Manager

Computer & Network Security

Small-Business (50 or fewer emp.)

4/13/2026

"Keeps Everything Organized for Effortless Day-to-Day Management"

5/5

What do you like best about ConnectWise PSA?

It keeps everything organized and makes it easier to manage day-to-day operations. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise PSA?

It can feel complex and isn’t very user-friendly for most users. Review collected by and hosted on G2.com.

Michael S.

Cyber Services Manager

Mid-Market (51-1000 emp.)

5/30/2025

"Great product"

5/5

What do you like best about ConnectWise PSA?

It has helped to streamline our service desk operations! Review collected by and hosted on G2.com.

What do you dislike about ConnectWise PSA?

The reporting could be better, but its great beyond that. Review collected by and hosted on G2.com.

Mircea M.

CTO

Small-Business (50 or fewer emp.)

4/24/2026

"Great MSP Integrations and One Billing Hub, but Account Management and UI Need Work"

3.5/5

What do you like best about ConnectWise PSA?

1. integrations with most popular MSP tools

2. single source of truth for billing, projects, crm, tickets and time spent Review collected by and hosted on G2.com.

What do you dislike about ConnectWise PSA?

account managemement, lack of innovation, UI Review collected by and hosted on G2.com.

Verified User in Computer Software

Small-Business (50 or fewer emp.)

3/23/2026

"Easy to use, a little clunky, but overall one of the better options."

3.5/5

What do you like best about ConnectWise PSA?

Easy to use and very customizable. We were able to adjust it to fit our workflows without much effort, which made onboarding and day‑to‑day use smooth and straightforward. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise PSA?

The platform feels clunky and somewhat outdated. Both the backend and frontend could benefit from a full refresh to improve performance, usability, and overall user experience. Review collected by and hosted on G2.com.

Verified User in Computer & Network Security

Small-Business (50 or fewer emp.)

4/28/2026

"Industry Standard, but Rigid Settings Can Be Tricky to Navigate"

3.5/5

What do you like best about ConnectWise PSA?

Connectwise PSA has been a standard in the industry for 20 years. Many people know how to use it already when hired. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise PSA?

Sometimes the rigidity of the product shows its age. There are settings that can cause issues with other settings in other modules that are tricky to navigate at times without extensive product knowledge. Review collected by and hosted on G2.com.