Best Remote Monitoring & Management (RMM) Software

How Many Remote Monitoring & Management (RMM) Software Products Does G2 Track?

Total Products under this Category: 137

Category Stats (Nov 2026)

  • Average Rating: 4.56/5 (↑0.01 vs Oct 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: MSP360 RMM (+3.01%) - Among all products in this category, MSP360 RMM recorded the largest rating increase compared to last month

Last updated: November 01, 2026

How Does G2 Rank Remote Monitoring & Management (RMM) Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 22,100+ Authentic Reviews
  • 137+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Remote Monitoring & Management (RMM) Software

G2 Grid® for Remote Monitoring & Management (RMM) Software plotting products by satisfaction and market presence

Highlighted products: NinjaOne, Atera IT Management, Acronis Cyber Protect Cloud (now Acronis Cyber Platform), Action1, TeamViewer, Datto RMM, Ivanti Autonomous Endpoint Management, and N-central.

Underlying data: [Grid® JSON](https://www.g2.com/categories/remote-monitoring-management-rmm/grids.json?focus%5B%5D=ninjaone&focus%5B%5D=atera-it-management&focus%5B%5D=acronis-cyber-protect-cloud-now-acronis-cyber-platform&focus%5B%5D=action1&focus%5B%5D=teamviewer&focus%5B%5D=datto-rmm&focus%5B%5D=ivanti-autonomous-endpoint-management&focus%5B%5D=n-able-n-central)

NinjaOne

NinjaOne unifies IT to simplify work for 40,000 customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work. The platform brings together the core work of modern IT operations: endpoint management, autonomous patch management, vulnerability management, endpoint and SaaS backup, remote access, and IT service desk. Teams monitor and control Windows, macOS, Linux, mobile, and virtual devices in one place, automate routine work with policy-based automation and human-centered AI, and cut the cost and risk that come from running many disconnected tools. NinjaOne has maintained a 98 percent customer satisfaction score for more than five years, backed by free unlimited onboarding and 24/7 support in seven languages. Organizations that move to NinjaOne report replacing four or more separate tools with the single platform. NinjaOne is FedRAMP Moderate Authorized and SOC 2 Type II and Type III compliant, and supports audit-ready compliance evidence across frameworks including CMMC, ISO 27001, and HIPAA. The mission behind the platform is simple: unify IT to simplify work, giving IT teams better tools and employees a great technology experience at work.

Average Rating: 4.7/5.0

Total Reviews: 5,789

How Do G2 Users Rate NinjaOne?

  • Ease of Admin: 9.1/10 (Category avg: 9.0/10)
  • Device Management: 9.5/10 (Category avg: 9.3/10)
  • Service Management: 8.6/10 (Category avg: 8.5/10)
  • Remote Monitoring: 9.5/10 (Category avg: 9.4/10)

Who Is the Company Behind NinjaOne?

  • Seller: NinjaOne
  • Company Website:
  • Year Founded: 2013
  • HQ Location: Austin, Texas
  • LinkedIn® Page: www.linkedin.com
    2,555 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: IT Manager, Owner
  • Top Industries: Information Technology and Services, Computer & Network Security
  • Company Size: 46% Small, 46% Medium

What Do G2 Reviewers Say About NinjaOne?

AI-generated summary from verified user reviews

Pros
  • Users find the interface intuitive and easy to navigate, making daily tasks straightforward.
  • Users value responsive, helpful support that quickly answers questions and helps resolve problems.
  • Users value fast, reliable remote access that makes it easy to connect to devices and resolve issues without being onsite.
  • Users appreciate the easy deployment and setup, which gets the platform running across devices with little effort.
  • Users value its broad, robust feature set and deep capabilities across RMM and IT management needs.
Cons
  • Users find navigation confusing and the interface dated, with settings and features sometimes difficult to locate.
  • Users find reporting limited in detail, available report types, and analytical depth.
  • Users find reporting inflexible and difficult to customize, configure, and tailor to complex needs.
  • Users find pricing steep for smaller teams and as endpoint counts grow, while add-ons and extra fees increase overall costs.
  • Users find integrations limited, less robust than desired, and sometimes difficult to configure or use with other systems.

What Are Recent G2 Reviews of NinjaOne?

What Are G2 Users Discussing About NinjaOne?

Atera IT Management

Atera is defining the category of Autonomous IT, where AI agents resolve technical incidents end to end, without a technician in the loop. Atera's AI-native IT management platform consolidates RMM, helpdesk, ticketing, advanced reporting, and automation, empowering IT teams and MSPs to manage and protect infrastructure, automate tasks, and boost service quality by reducing downtime and improving SLAs. Atera’s autonomous AI agent, Robin, detects, diagnoses, remediates, and verifies incidents by taking action directly on devices, servers, networks, and mainframes, resolving Tier-1 and complex Tier-2 incidents in full. 1) Resolution without the wait. Robin doesn't just suggest or assist, it acts and resolves, on its own, instantly. 2) Always-on coverage, day and night. Robin extends your team's reach around the clock, resolving issues at 2am just as reliably as at 2pm, so your team isn't the only line of defense when it comes to fighting downtime. 3) A personal IT tech for every employee. An intelligent, context-aware AI agent that understands your environment, adapts to each user, and responds instantly. Built on a patented architecture, Robin operates as a system of action within your existing enterprise environment, adhering to the highest enterprise-grade security and compliance standards. It's governed by configurable guardrails, a complete audit trail, and approval workflows, so autonomy never comes at the cost of control. More than 13,000 organizations across 120+ countries rely on Atera to keep their people working, uninterrupted. Discover how Atera can help you achieve unparalleled organizational efficiency at www.atera.com.

Average Rating: 4.6/5.0

Total Reviews: 1,272

How Do G2 Users Rate Atera IT Management?

  • Ease of Admin: 9.0/10 (Category avg: 9.0/10)
  • Device Management: 9.0/10 (Category avg: 9.3/10)
  • Service Management: 8.7/10 (Category avg: 8.5/10)
  • Remote Monitoring: 9.2/10 (Category avg: 9.4/10)

Who Is the Company Behind Atera IT Management?

  • Seller: Atera
  • Company Website:
  • Year Founded: 2011
  • HQ Location: New York
  • LinkedIn® Page: www.linkedin.com
    416 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, IT Manager
  • Top Industries: Information Technology and Services, Computer & Network Security
  • Company Size: 55% Small, 31% Medium

What Do G2 Reviewers Say About Atera IT Management?

AI-generated summary from verified user reviews

Pros
  • Users find the ease of use in Remote Monitoring and Management exceptional, simplifying IT management with unified tools.
  • Users value the comprehensive all-in-one solution of Remote Monitoring and Management, streamlining IT management effectively.
  • Users value the automation capabilities of Atera, simplifying IT management with a comprehensive suite of tools.
  • Users value the efficiency gained from unified management tools, leading to streamlined operations and increased productivity.
  • Users highlight the ease of remote access with Atera, streamlining IT support and enhancing productivity.
Cons
  • Users express frustration over missing features like better Apple device compatibility and a simplified ticket management system.
  • Users note the limited features of Remote Monitoring and Management, requiring reliance on other tools for advanced tasks.
  • Users experience feature issues with automation and advanced needs, leading to manual checks and reliance on other tools.
  • Users find that improvements are needed in automation reliability and advanced feature capabilities to enhance overall efficiency.
  • Users find that the tool needs improved transparency and easier setup for a smoother experience during installation.

What Are Recent G2 Reviews of Atera IT Management?

What Are G2 Users Discussing About Atera IT Management?

Action1

Action1 is an autonomous endpoint management platform trusted by many Fortune 500 companies. Cloud-native, infinitely scalable, highly secure, and configurable in 5 minutes—it just works and is always free for the first 200 endpoints, with no functional limits. By pioneering autonomous OS and third-party patching with peer-to-peer patch distribution and real-time vulnerability assessment without needing a VPN, it eliminates routine labor, preempts ransomware and security risks, and protects the digital employee experience. In 2025, Action1 was recognized by Inc. 5000 as the fastest-growing private software company in America. The company is founder-led by Alex Vovk and Mike Walters, American entrepreneurs who previously founded Netwrix, a multi-billion-dollar cybersecurity company.

Average Rating: 4.9/5.0

Total Reviews: 1,251

How Do G2 Users Rate Action1?

  • Ease of Admin: 9.5/10 (Category avg: 9.0/10)
  • Device Management: 9.2/10 (Category avg: 9.3/10)
  • Service Management: 8.0/10 (Category avg: 8.5/10)
  • Remote Monitoring: 8.9/10 (Category avg: 9.4/10)

Who Is the Company Behind Action1?

  • Seller: Action1
  • Company Website:
  • Year Founded: 2018
  • HQ Location: Houston, Texas
  • LinkedIn® Page: www.linkedin.com
    137 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: IT Manager, System Administrator
  • Top Industries: Information Technology and Services, Computer & Network Security
  • Company Size: 55% Medium, 37% Small

What Do G2 Reviewers Say About Action1?

AI-generated summary from verified user reviews

Pros
  • Users praise the ease of use of Action1, finding setup simple and operations intuitive for endpoint management.
  • Users appreciate the efficient group patching and remote access features of Action1, enhancing security and ease of use.
  • Users value the simple and straightforward setup of Action1, making it accessible for businesses of all sizes.
  • Users appreciate the easy software deployment process, facilitating efficient updates and remote management of systems.
  • Users value the easy setup and automation of Action1, making it ideal for small businesses to manage endpoints effectively.
Cons
  • Users express a desire for missing features, such as automated updates and improved remote connectivity options.
  • Users experience remote access issues including slow connections and failure to restore, leading to frustration during use.
  • Users experience feature limitations with Action1, facing issues like remote connection failures and missing deployment options.
  • Users feel that Action1 has complexity and extra steps in performing tasks, affecting overall usability and efficiency.
  • Users note the improvement needed in record ordering, update progress visibility, and report usability in Action1.

What Are Recent G2 Reviews of Action1?

What Are G2 Users Discussing About Action1?

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Acronis Cyber Protect Cloud (now Acronis Cyber Platform)

Acronis delivers the world’s most complete cyber resilience platform, combining backup, disaster recovery, cybersecurity, RMM, and business operations tools into a single, natively integrated solution. Built specifically for Managed Service Providers (MSPs) and IT teams, Acronis simplifies operations with one agent, one console, and one license model. Automation, AI-driven insights, and multi-tenant management ensure that fewer technicians can manage more clients at lower cost. With predictable pricing and transparent billing, Acronis enables partners and IT teams to scale efficiently, comply with regulations, and deliver unmatched resilience. No other vendor delivers this level of integration, efficiency, and MSP alignment. Acronis Cyber Protect Cloud (now Acronis Cyber Platform) unites backup and next-generation, AI-based anti-malware, antivirus, and endpoint protection management in one solution. Integration and automation provide unmatched ease for service providers — reducing complexity while increasing productivity and decreasing operating costs. Acronis Cyber Platform is the single service provider solution that combines backup, anti-malware (including anti-virus, anti-ransomware, and anti-cryptojacking) and security and management capabilities such as vulnerability assessments, patch management, URL filtering and more. Now, service providers can eliminate complexity and make security a centerpiece of their offerings while increasing SLAs, decreasing churn, and generating more recurring revenue. Get upgraded security with integrated AI-based defenses that protect clients from modern threats, make smarter use of resources so your team can focus on clients, and earn new recurring revenue and higher margins that strengthen your business. Enriched with next-gen, full-stack anti-malware protection and comprehensive yet simple management tools, built on top of our industry-leading backup and data recovery solution, Acronis Cyber Platform simplifies onboarding, daily operations, and reporting, and combats advanced attacks with new use cases enabled by integration. Acronis Cyber Platform makes it easy to deliver the modern cyber protection your clients seek. Acronis is majority-owned by EQT.

Average Rating: 4.7/5.0

Total Reviews: 1,475

How Do G2 Users Rate Acronis Cyber Protect Cloud (now Acronis Cyber Platform)?

  • Ease of Admin: 9.1/10 (Category avg: 9.0/10)
  • Device Management: 9.5/10 (Category avg: 9.3/10)
  • Remote Monitoring: 9.9/10 (Category avg: 9.4/10)

Who Is the Company Behind Acronis Cyber Protect Cloud (now Acronis Cyber Platform)?

  • Seller: Acronis
  • Company Website:
  • Year Founded: 2003
  • HQ Location: Schaffhausen
  • LinkedIn® Page: www.linkedin.com
    1,923 employees on LinkedIn®
  • Ownership: Acronis is majority-owned by EQT

Who Uses This Product?

  • Who Uses This: CEO, Director
  • Top Industries: Information Technology and Services, Computer & Network Security
  • Company Size: 69% Small, 27% Medium

What Do G2 Reviewers Say About Acronis Cyber Protect Cloud (now Acronis Cyber Platform)?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Acronis Cyber Protect Cloud, enjoying centralized management of backups and protections.
  • Users appreciate the convenience of centralized backup management with Acronis Cyber Protect Cloud, streamlining tasks effectively.
  • Users value the ease of backup with Acronis Cyber Protect Cloud, appreciating its efficiency and straightforward training.
  • Users appreciate the easy management of backups and protection features in one console, enhancing efficiency and reliability.
  • Users value the comprehensive security offered by Acronis Cyber Protect Cloud, ensuring reliable data protection and quick recovery.
Cons
  • Users have noted a slow performance of Acronis Cyber Protect Cloud, particularly during peak usage and larger operations.
  • Users find the pricing relatively high, making it challenging to propose to customers in the African market.
  • Users find the setup and management complexity challenging, along with pricing that feels high compared to competitors.
  • Users often struggle with poor customer support, leading to confusion and frustration during setup and troubleshooting.
  • Users often face backup issues, including failures and unaccounted removals in the management portal, complicating their experience.

What Are Recent G2 Reviews of Acronis Cyber Protect Cloud (now Acronis Cyber Platform)?

What Are G2 Users Discussing About Acronis Cyber Protect Cloud (now Acronis Cyber Platform)?

FAQs About Remote Monitoring & Management (RMM) Software

Generated using AI

Last updated: June 3, 2026

Best remote monitoring management software for automation and patch management

Based on G2 reviews, these products are most often discussed for patching, automation, and centralized endpoint management.

  • NinjaOne — patching, scripting, remote endpoint support.
  • Action1 — third-party patching and vulnerability visibility.
  • Datto RMM — automated patching and software deployment.
  • N-able N-central — patch automation and proactive monitoring.

Looking for the most scalable RMM tool for growing MSPs, any clear winners

Based on G2 reviews, these products are repeatedly mentioned for managing larger fleets and multi-client environments.

  • NinjaOne — multi-endpoint visibility and fast deployment.
  • Atera — technician-based pricing for growing MSPs.
  • N-able N-central — granular automation across many endpoints.
  • Datto RMM — centralized monitoring for distributed environments.

Which remote monitoring and management tools give the best value for money

Based on G2 reviews, buyers most often associate these products with broad functionality relative to operational effort.

  • Atera — all-in-one workflows with technician pricing.
  • Action1 — free tier and efficient patching.
  • NinjaOne — centralized management with strong usability.
  • Syncro — combined ticketing, RMM, and automation.

What should buyers look for in remote monitoring management software

According to verified users, the most important buying criteria are centralized visibility, dependable remote access, patch management, scripting, alerting, and software deployment. Reviews also highlight the need for an interface that technicians can navigate quickly, because speed matters during troubleshooting and day-to-day maintenance. Buyers often value products that reduce tool sprawl by combining endpoint monitoring, remote remediation, inventory details, and policy-based automation in one console. For MSPs and internal IT teams alike, ease of onboarding and the ability to support remote or off-network devices come up repeatedly. Reporting depth, flexible integrations, and clear device status are also common decision factors in recent feedback.

How do teams use remote monitoring & management for patch management

According to verified users, teams use remote monitoring and management platforms to automate operating system updates, deploy third-party patches, schedule maintenance windows, and track which endpoints still need attention. Reviews frequently describe patching as a core workflow because it reduces manual work and helps teams keep remote devices current without relying on users to connect to the office network. Many reviewers also pair patching with scripting, vulnerability visibility, and alerting so they can respond faster when updates fail or devices drift from policy. In practice, buyers seem to value tools that make patching predictable, centralized, and easy to verify across large numbers of endpoints and customer environments.

TeamViewer

TeamViewer is a leading provider of remote connectivity software for individuals and businesses of all sizes. Our remote software enables companies across various industries to enhance their efficiency and achieve their business goals by digitally transforming their processes. We offer a selection of bespoke solutions: TeamViewer Tensor, our enterprise remote connectivity solution, enables businesses to connect, manage, and protect computers, mobile devices, and embedded platforms – on site and around the globe. TeamViewer Remote, our remote access and support solution, enables secure access to devices for remote support in small and medium-sized businesses. A free version of TeamViewer Remote is available for personal use. TeamViewer is actively working to shape the digital revolution by innovating in the fields of augmented reality (AR) and the Internet of Things (IoT). Our AR platform, Frontline, brings digital technology onto the shop floor with industrial AR solutions designed to optimize manual processes. Strategic partnerships and software integrations with other industry leaders such as SAP, Google, and Microsoft let us provide our customers with a seamless experience, regardless of their device or operating system. Since TeamViewer was founded in Göppingen, Germany, in 2005, our solutions have been installed on more than 2.5 billion devices worldwide. For more information, visit www.teamviewer.com.

Average Rating: 4.5/5.0

Total Reviews: 4,124

How Do G2 Users Rate TeamViewer?

  • Ease of Admin: 8.9/10 (Category avg: 9.0/10)
  • Device Management: 9.4/10 (Category avg: 9.3/10)
  • Service Management: 9.4/10 (Category avg: 8.5/10)
  • Remote Monitoring: 9.3/10 (Category avg: 9.4/10)

Who Is the Company Behind TeamViewer?

  • Seller: TeamViewer
  • Company Website:
  • Year Founded: 2005
  • HQ Location: Goppingen
  • LinkedIn® Page: www.linkedin.com
    2,818 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Software Engineer, IT Manager
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 41% Small, 34% Medium

What Do G2 Reviewers Say About TeamViewer?

AI-generated summary from verified user reviews

Pros
  • Users love the ease of use of TeamViewer, which makes remote access and support straightforward and convenient.
  • Users praise remote access with TeamViewer for its low latency, ease of use, and reliable connections from anywhere.
  • Users appreciate the low latency and ease of access TeamViewer provides for efficient remote troubleshooting and support.
  • Users enjoy the easy access of TeamViewer, simplifying remote support and collaboration for troubleshooting IT issues.
  • Users appreciate the seamless remote access and intuitive interface of TeamViewer for enhanced collaboration and support.
Cons
  • Users often face connection issues with TeamViewer, affecting performance and user experience during remote sessions.
  • Users often experience connectivity issues with TeamViewer, affecting performance and creating challenges during remote sessions.
  • Users find TeamViewer expensive for the limited differential features offered between free and paid plans.
  • Users experience slow performance, particularly during screen sharing, affecting usability on slower connections.
  • Users often face remote access issues, including frequent sharing failures and clunky admin management, impacting usability.

What Are Recent G2 Reviews of TeamViewer?

What Are G2 Users Discussing About TeamViewer?

Datto RMM

Datto RMM is a secure, cloud-based platform for IT Managed Service Providers (MSPs) to remotely monitor, manage and support endpoints across their customer base. It provides a multi-tenant view, automated monitoring, alerts, patch management, endpoint remote control, and insightful reporting. Built with a security-first design, Datto RMM enables robust endpoint & data security via features such as native ransomware detection, mandatory 2FA, agent encryption, and more. With 24x7 support and 99.99% uptime, MSPs can rely on Datto RMM to deliver the best experience to their customers.

Average Rating: 4.5/5.0

Total Reviews: 806

How Do G2 Users Rate Datto RMM?

  • Ease of Admin: 8.9/10 (Category avg: 9.0/10)
  • Device Management: 9.2/10 (Category avg: 9.3/10)
  • Service Management: 8.7/10 (Category avg: 8.5/10)
  • Remote Monitoring: 9.2/10 (Category avg: 9.4/10)

Who Is the Company Behind Datto RMM?

  • Seller: Kaseya
  • Company Website:
  • Year Founded: 2000
  • HQ Location: Miami, FL
  • LinkedIn® Page: www.linkedin.com
    5,483 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, Director
  • Top Industries: Information Technology and Services, Computer & Network Security
  • Company Size: 64% Small, 32% Medium

What Do G2 Reviewers Say About Datto RMM?

AI-generated summary from verified user reviews

Pros
  • Users find the ease of use of Datto RMM essential for efficient customer support and task management.
  • Users appreciate the automation features of Datto RMM, streamlining customer support and enhancing efficiency in operations.
  • Users value the intuitive interface and comprehensive support features of Datto RMM, enhancing remote assistance and management.
  • Users appreciate the seamless integrations of Datto RMM, enhancing efficiency in managing and supporting client systems.
  • Users praise the easy remote access of Datto RMM, allowing efficient customer support from anywhere.
Cons
  • Users report encountering remote access issues frequently, which hampers the overall reliability of Datto RMM.
  • Users experience slow performance with Datto RMM, facing issues like lag and disconnections despite good internet.
  • Users face feature issues with Datto RMM, including difficulties with custom monitors and integration complexities.
  • Users note the missing features in Datto RMM, particularly the lack of full options for Mac environments.
  • Users indicate that latency and connectivity issues throughout Datto RMM hamper effectiveness and require significant improvements.

What Are Recent G2 Reviews of Datto RMM?

What Are G2 Users Discussing About Datto RMM?

Ivanti Autonomous Endpoint Management

Ivanti Autonomous Endpoint Management is a software designed to automate and simplify the management of devices throughout their lifecycle. The software provides capabilities for endpoint discovery, configuration, security, monitoring, and remediation across various platforms, including Windows, macOS, Linux, and mobile devices. It enables organizations to reduce manual IT workloads by leveraging automation for patch management, software distribution, compliance enforcement, and device provisioning. The software also offers insights into device health and usage, helping businesses address vulnerabilities, ensure policy adherence, and maintain endpoint performance while supporting remote and hybrid work environments. Ivanti Autonomous Endpoint Management aims to improve operational efficiency by centralizing endpoint administration and minimizing risks associated with unmanaged or unpatched devices.

Average Rating: 4.3/5.0

Total Reviews: 409

How Do G2 Users Rate Ivanti Autonomous Endpoint Management?

  • Ease of Admin: 8.2/10 (Category avg: 9.0/10)
  • Device Management: 8.9/10 (Category avg: 9.3/10)
  • Service Management: 8.5/10 (Category avg: 8.5/10)
  • Remote Monitoring: 8.6/10 (Category avg: 9.4/10)

Who Is the Company Behind Ivanti Autonomous Endpoint Management?

  • Seller: Ivanti
  • Company Website:
  • Year Founded: 1985
  • HQ Location: South Jordan, UT
  • LinkedIn® Page: www.linkedin.com
    3,026 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Software Engineer
  • Top Industries: Information Technology and Services, Computer & Network Security
  • Company Size: 45% Large, 34% Medium

What Do G2 Reviewers Say About Ivanti Autonomous Endpoint Management?

AI-generated summary from verified user reviews

Pros
  • Users value the strong automation features of Ivanti, which simplify patching and improve system management efficiency.
  • Users value the automation and intelligence features of Ivanti for enhancing efficiency and proactive issue management.
  • Users value the strong automation and self-healing features of Ivanti, enhancing efficiency and device management visibility.
  • Users value the access ease of Ivanti Autonomous Endpoint Management, simplifying integration across various operating systems effortlessly.
  • Users value the reliable Apple device management that prevents locked phones and enhances functionality through easy implementation.
Cons
  • Users experience communication delays, particularly in support responsiveness, impacting troubleshooting during critical updates.
  • Users experience feature issues with a cluttered UI, slow performance, and challenging setup and customization processes.
  • Users find the UI cluttered and non-intuitive, making navigation and access to tools frustrating and inefficient.
  • Users experience slow performance with Ivanti when managing large device counts, impacting efficiency during tasks.
  • Users find the complexity of Ivanti Autonomous Endpoint Management challenging due to a steep learning curve and cluttered UI.

What Are Recent G2 Reviews of Ivanti Autonomous Endpoint Management?

What Are G2 Users Discussing About Ivanti Autonomous Endpoint Management?

N-central

Join the thousands of MSPs and IT professionals who use N-able™ N-central® to remotely monitor and manage devices and complex networks. Built with security in mind, N-central provides the visibility and efficiency you need to monitor more, provide great customer service, and scale your business. Key features include: • Monitor almost any device, including support for Windows, Linux, and macOS • Gain complete insight across your network and cloud services without the need for extra network monitoring software • Create automated patch management policies to ensure devices are up to date • Streamline your workflow with drag-and-drop scripting in automation manager—no need to write a line of code • Provide remote support across devices and platforms with the integrated Take Control feature • Integrate your existing PSA software or use N-able MSP Manager to manage tickets and billing • Manage security with integrated backup, EDR, AV, and disk encryption • Available as an on-premises or hosted cloud solution to fit your business N-central is designed to help you run your managed services business or internal IT department more efficiently, so you can focus on scaling operations.

Average Rating: 4.4/5.0

Total Reviews: 553

How Do G2 Users Rate N-central?

  • Ease of Admin: 7.9/10 (Category avg: 9.0/10)
  • Device Management: 8.8/10 (Category avg: 9.3/10)
  • Service Management: 8.1/10 (Category avg: 8.5/10)
  • Remote Monitoring: 9.1/10 (Category avg: 9.4/10)

Who Is the Company Behind N-central?

  • Seller: N-able
  • Company Website:
  • HQ Location: Morrisville, North Carolina
  • LinkedIn® Page: www.linkedin.com
    2,307 employees on LinkedIn®
  • Ownership: NYSE: NABL

Who Uses This Product?

  • Who Uses This: Director, Operations Manager
  • Top Industries: Information Technology and Services, Computer & Network Security
  • Company Size: 58% Small, 33% Medium

What Do G2 Reviewers Say About N-central?

AI-generated summary from verified user reviews

Pros
  • Users enjoy the ease of use of N-able N-central, finding its interface and features streamline IT management effectively.
  • Users value the automation capabilities of N-able N-central, enhancing efficiency and proactive IT management.
  • Users value the deep visibility and proactive alerting of N-able N-central, simplifying IT management and enhancing monitoring.
  • Users appreciate the remote management capabilities of N-able N-central, enhancing efficiency and support for their teams.
  • Users appreciate the deep visibility and proactive alerting of N-able N-central, enhancing endpoint health management and efficiency.
Cons
  • Users highlight missing features in N-able N-central, such as outdated UI and inadequate reporting capabilities, impacting efficiency.
  • Users experience feature issues with N-able N-central, including a cluttered interface and command truncation problems.
  • Users feel that N-able N-central needs improved user experience and streamlined navigation for enhanced efficiency and intuitiveness.
  • Users find the learning curve steep due to a non-intuitive interface that complicates navigation for new technicians.
  • Users find N-able N-central to be not user-friendly, with a cluttered interface and inefficient navigation affecting their experience.

What Are Recent G2 Reviews of N-central?

What Are G2 Users Discussing About N-central?

Syncro

Syncro unifies RMM, PSA, and Microsoft 365 security management in a single platform for MSPs and internal IT departments. Built-in AI handles the repetitive work that fills a technician's day, from alert triage to ticket updates and reporting, so teams deliver services faster and scale profitably instead of absorbing the cost of tool sprawl that creates security gaps and slows them down. RMM Built for MSPs and IT Teams Syncro's RMM delivers unlimited endpoint management with complete visibility across every client environment and internal network from a single console. Automated patch management, real-time alerting, PowerShell scripting, and remote access via Splashtop let technicians identify and resolve issues before users are impacted. Network Discovery detects unmanaged devices on client networks automatically. PSA That Connects Service Delivery Syncro's built-in PSA routes RMM alerts directly into tickets, keeps SLAs on track, and gives technicians a single queue instead of multiple portals. MSPs spend less time on manual coordination and more time on billable work. IT teams gain the same service desk efficiency, integrated ticketing, automated workflows, and invoicing, without the overhead of a standalone PSA tool. Microsoft 365 Security Built In Most RMM tools stop at the physical device. Syncro extends protection into Microsoft 365 with Security Snapshot (instant tenant risk assessment, zero configuration), CIS-aligned security baseline enforcement, Entra ID backup and restoration, and Cloud Backup covering Exchange, OneDrive, SharePoint, Teams, Planner, OneNote, and Entra ID. Security and endpoint management run through the same platform, not separate tools. Available for both MSPs managing multi-tenant environments and IT departments securing a single organization. AI Access Through the Syncro MCP Server The Syncro MCP Server connects the AI assistants you’re already using to your live Syncro data, including tickets, assets, alerts, billing records, appointments, and client records. Technicians can prompt in natural language and take action: create, assign, and update tickets, log time, escalate issues, book appointments, and generate client-ready reports and QBRs all within AI tools like Claude, ChatGPT, and Microsoft Copilot. Native Integrations and Vendor Marketplace Syncro connects to 50+ AV, EDR, and identity protection tools through a unified alert queue. Native integrations include Splashtop (remote access, included at no extra cost), Huntress, QuickBooks, IT Glue, Pax8, Domotz, Hudu, Zapier, and ConnectWise Control. The Syncro Marketplace lets you add best-in-class security, backup, and productivity apps directly to your platform, including Bitdefender, Acronis, Proofpoint, Threatdown, Guardz, Ironscales, Webroot, and Autoelevate. No minimums, no long-term contracts. Browse, activate, and manage vendor costs from a single bill, with direct access to vendor support when you need it. Pricing That Scales With Your Team Syncro uses flat per-technician pricing with no per-device fees. Costs scale with your headcount, not your device count. Whether you run an MSP with hundreds of endpoints or an IT department managing company infrastructure.

Average Rating: 4.5/5.0

Total Reviews: 568

How Do G2 Users Rate Syncro?

  • Ease of Admin: 8.9/10 (Category avg: 9.0/10)
  • Device Management: 8.9/10 (Category avg: 9.3/10)
  • Service Management: 8.6/10 (Category avg: 8.5/10)
  • Remote Monitoring: 8.9/10 (Category avg: 9.4/10)

Who Is the Company Behind Syncro?

Who Uses This Product?

  • Who Uses This: Owner, President
  • Top Industries: Information Technology and Services, Computer & Network Security
  • Company Size: 80% Small, 9% Medium

What Do G2 Reviewers Say About Syncro?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use in Syncro, appreciating intuitive setups and efficient features like AI integration.
  • Users praise Syncro's ease of use and valuable features, including automated ticketing and efficient scripting capabilities.
  • Users value Syncro's easy setup, appreciating the smooth transition and user-friendly experience it offers.
  • Users value the extensive integrations offered by Syncro, enhancing efficiency with existing business tools and functionalities.
  • Users value the automation capabilities of Syncro, enhancing efficiency and simplifying overall operations in their workflows.
Cons
  • Users express the need for missing features in Syncro, particularly regarding automation and user interface improvements.
  • Users note that improvement is needed in customization options and interface intuitiveness for a better experience.
  • Users desire more automations and efficiency in Syncro, noting issues with scaling and usability across platforms.
  • Users report challenges with feature issues, including a less intuitive interface and limits in remote access capabilities.
  • Users find Syncro's limitations in customization and tracking features hinder their overall experience and functionality.

What Are Recent G2 Reviews of Syncro?

What Are G2 Users Discussing About Syncro?

Milvus TI

O Milvus é uma plataforma completa de gestão de atendimento, relacionamento com clientes e ativos de TI, desenvolvida para empresas que buscam centralizar processos, aumentar a eficiência operacional e melhorar a experiência do cliente. A solução reúne em um único ambiente recursos de Help Desk, gestão de tickets, inventário de TI, atendimento multicanal (e-mail, chat, WhatsApp e outros) e automação de processos, permitindo maior controle, visibilidade e padronização das operações de suporte e atendimento. Com foco em simplicidade, escalabilidade e integração, o Milvus se conecta facilmente a ferramentas de CRM, marketing e vendas, ajudando equipes a tomar decisões baseadas em dados e a acompanhar indicadores em tempo real. É ideal para empresas de diferentes portes que desejam profissionalizar o suporte, organizar ativos tecnológicos e fortalecer o relacionamento com seus clientes.

Average Rating: 4.8/5.0

Total Reviews: 132

How Do G2 Users Rate Milvus TI?

  • Ease of Admin: 9.3/10 (Category avg: 9.0/10)
  • Device Management: 9.8/10 (Category avg: 9.3/10)
  • Remote Monitoring: 9.4/10 (Category avg: 9.4/10)

Who Is the Company Behind Milvus TI?

  • Seller: Milvus
  • HQ Location: São Caetano do Sul, BR
  • LinkedIn® Page: www.linkedin.com
    71 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Analista de TI, Analista de Suporte
  • Top Industries: Information Technology and Services, Computer Networking
  • Company Size: 45% Small, 42% Medium

What Do G2 Reviewers Say About Milvus TI?

AI-generated summary from verified user reviews

Pros
  • Users value the efficient asset management features of Milvus TI, streamlining operations and enhancing productivity.
  • Users value the automation capabilities of Milvus TI, enhancing efficiency and simplifying daily operations significantly.
  • Users praise the efficiency of Milvus TI for automating tasks and streamlining daily operations effortlessly.
  • Users value the management efficiency of Milvus TI, especially its automation tools and effective ticketing system.
  • Users value the WhatsApp integration for automating ticket creation and improving overall efficiency in operations.
Cons
  • Users often face connection issues with Milvus TI, experiencing sluggish performance on older hardware and unreliable access.
  • Users experience performance issues with Milvus TI, especially on older hardware where connections can feel sluggish.
  • Users find Milvus TI initially complex due to filter usage, but recognize its power with some effort.
  • Users experience latency issues on older hardware, resulting in sluggish connections that need optimization for low-end devices.
  • Users find Milvus TI's interface a bit complex at first due to the learning curve, but it proves powerful with time.

What Are Recent G2 Reviews of Milvus TI?

Hexnode UEM

Hexnode is a comprehensive unified endpoint management tool used by IT professionals to deploy and secure corporate devices. It enables businesses to handle mobility concerns by providing a simple, effective way to view and control devices from a single administrative platform. Hexnode ensures a total separation of corporate and personal data on devices, ensuring the security of the data and the privacy of employees. Supported Operating Systems - Android, Fire OS, iOS, macOS, Linux, ChromeOS, visionOS, tvOS, Windows. Integrations: -Android Enterprise -Apple Business Manager (ABM) -Apple School Manager (ASM) -Azure AD Integration -G Suite (now Google Workspace) -Freshservice -LG, Kyocera and Samsun Knox Enterprise Solution -Microsoft AD -Okta -SCCM -Zendesk Here're the best features of Hexnode UEM: -Android Enterprise program. -Apple Business Manager and Apple School Manager Integrations. -Automated device management. -Web Content Filtering. -BYOD Deployment. -WPCO - Enrollment for Android -Bypass Activation Lock on Apple devices. -Co-managing Windows devices. -Enrollment Profiles for Android, iOS and Windows -Compliance management across the entire device fleet. -Custom Roles for technicians. -Digital Signage -Custom Reports -Different Device Encryption and Security Strategies. -Over-the-air deployment of endpoints using Samsung's Knox Mobile -Enrollment and Google's Zero Touch Enrollment. -Enable Account and Network Configuration. -Enroll using Apple Configurator and other quick enrollment options. -Enterprise application installation using IPA, APK, XAPK, MSI, DMG or PKG files for different platforms. -AI based Scripting with the help of Hexnode Genie. -Automate routine device management tasks with Deployments -Hexnode browser to enable multi-tabbed browsing on mobile devices. -Kiosk mode with a wide range of functionalities. -Unattended Remote Access -Account driven enrollment for Apple devices -Patch management. -Manage any number of devices within a single centralized console. -Monitor and track everything from an intuitive dashboard. -Out-of-the-box devices management. -Out-of-bound product management with REST-based API. -Precisely document security and compliance through a wide array of reports. -Provision, deploy and manage mobile applications. -Remotely set up device configurations on the user devices. -Remote view and control help admins troubleshoot the devices remotely. -ROM Enrollment for Android. -Seamless User Provision. -Selectively restrict device functionalities. -Incidents tab -Compliance policy -LAPS for Windows Security -Self Service device management for macOS and Windows -ChromeOS Managed Guest Sessions -Okta Device Trust -Conditional Access using Entra ID -Android SCEP Solutions we offer: -Unified Endpoint Management -Application Management -Bring Your Own Device -Cross-Platform Support -Enterprise Mobility Management -Identity and Access Management -IoT Device Management -Mobile Device Management -Mobile Application Management -Mobile Content Management -Mobile Expense Management -Mobile Security Management -Mobile Threat Defense -Kiosk Software -Remote Monitoring and Management -Rugged Device Management -Patch Management Trusted by SMBs to Fortune 100 Companies around the world. Check out these case studies: AudiçãoActiva - https://www.hexnode.com/mobile-device-management/mdm-case-study-audicaoactiva/ Andalusia Hospitals - https://www.hexnode.com/mobile-device-management/mdm-case-study-andalusia-hospitals/ Choyce - https://www.hexnode.com/mobile-device-management/mdm-case-study-choyce/ Condé Nast - https://www.hexnode.com/mobile-device-management/mdm-case-study-conde-nast/ DigitalMint - https://www.hexnode.com/mobile-device-management/mdm-case-study-digitalmint/ DKT Philippines - https://www.hexnode.com/mobile-device-management/mdm-case-study-dkt-international/ Hartley ISD - https://www.hexnode.com/mobile-device-management/mdm-case-study-hartley-isd/ Ur & Penn - https://www.hexnode.com/mobile-device-management/mdm-case-study-ur-penn/ Western Airways - https://www.hexnode.com/mobile-device-management/mdm-case-study-western-airways/

Average Rating: 4.5/5.0

Total Reviews: 291

How Do G2 Users Rate Hexnode UEM?

  • Ease of Admin: 9.0/10 (Category avg: 9.0/10)
  • Device Management: 9.3/10 (Category avg: 9.3/10)
  • Service Management: 8.6/10 (Category avg: 8.5/10)
  • Remote Monitoring: 9.3/10 (Category avg: 9.4/10)

Who Is the Company Behind Hexnode UEM?

  • Seller: Mitsogo Inc.
  • Company Website:
  • Year Founded: 2013
  • HQ Location: San Francisco, CA
  • LinkedIn® Page: www.linkedin.com
    532 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: IT Manager, Business Analyst
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 54% Medium, 36% Small

What Do G2 Reviewers Say About Hexnode UEM?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the intuitive interface of Hexnode UEM, enabling quick productivity and easy device management.
  • Users value the intuitive and versatile interface of Hexnode UEM, facilitating smooth management across multiple platforms.
  • Users love the intuitive dashboard of Hexnode UEM, simplifying device management with effective policy deployment and support.
  • Users commend the responsive customer support of Hexnode UEM, which assists effectively during implementation and troubleshooting.
  • Users value the flexible policy controls in Hexnode UEM, enabling precise management without complexity during setup.
Cons
  • Users find Hexnode UEM to be lacking features, particularly in reporting, automation, and user management capabilities.
  • Users find the pricing too expensive, especially with rigid plans and high costs for adding technicians.
  • Users find the features limited, lacking depth and advanced options compared to larger UEM platforms.
  • Users find the missing features in Hexnode UEM limit its effectiveness, lacking essential management and automation tools.
  • Users find the inefficient MFA process for bulk device removal in Hexnode UEM to be a major productivity hindrance.

What Are Recent G2 Reviews of Hexnode UEM?

What Are G2 Users Discussing About Hexnode UEM?

ConnectWise RMM

ConnectWise RMM is a cloud-native remote monitoring and management (RMM) solution designed for IT professionals who need to monitor, manage, and support diverse IT environments. It provides centralized visibility, intelligent alerting, and advanced automation to help teams proactively address IT challenges and prevent downtime. Comprehensive Monitoring and Visibility ConnectWise RMM delivers 24/7 monitoring across endpoints, networks, backups, cloud health and availability, and security posture. Unified dashboards bring this information together in one place, making it easier to identify issues and act before issues affect end users. With more than 1,200 expert-maintained alerts, the system can reduce typical RMM alerting noise by up to 90% without sacrificing visibility, helping technicians focus on meaningful issues instead of spending time reviewing false positives. Automated Patch Management The solution includes automated OS and third-party patch management for over 7,000 applications. Uniquely, Windows OS security updates are reviewed and approved by ConnectWise NOC experts before each release. This helps teams' patch faster and with more confidence to reduce vulnerabilities, streamline compliance, and keep systems optimized. Advanced Automation and Scripting ConnectWise RMM provides automation capabilities such as built-in automation to select intelligent alerts, AI-assisted script generation, and multi-solution workflow orchestration. These tools simplify routine maintenance tasks, enforce consistent standards, and enable faster response to common IT events. Teams can complete work up to 75% faster, reducing repetitive manual effort and creating more time for strategic projects. Scalability and Endpoint Management ConnectWise RMM is built to support a wide range of businesses, including large and complex environments, with the ability to manage more than 100,000 devices in a single tenant. By unifying monitoring, patching, automation, and scripting into one solution, IT professionals can deliver reliable service, reduce ticket volume, and improve overall IT performance. Multi-site visibility, flexible add-ons, and seamless integration with security, backup, and business management tools make it easy to adapt as environments grow without adding unnecessary complexity.

Average Rating: 4.1/5.0

Total Reviews: 80

How Do G2 Users Rate ConnectWise RMM?

  • Ease of Admin: 8.0/10 (Category avg: 9.0/10)
  • Device Management: 8.2/10 (Category avg: 9.3/10)
  • Service Management: 8.0/10 (Category avg: 8.5/10)
  • Remote Monitoring: 8.5/10 (Category avg: 9.4/10)

Who Is the Company Behind ConnectWise RMM?

  • Seller: ConnectWise
  • Company Website:
  • Year Founded: 1982
  • HQ Location: Tampa, FL
  • LinkedIn® Page: www.linkedin.com
    3,401 employees on LinkedIn®
  • Phone: 800-671-6898

Who Uses This Product?

  • Top Industries: Information Technology and Services, Computer & Network Security
  • Company Size: 66% Small, 30% Medium

What Do G2 Reviewers Say About ConnectWise RMM?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of ConnectWise RMM, allowing convenient access and management without hassle.
  • Users love the easy remote access of ConnectWise RMM, enabling seamless management from any location without installations.
  • Users benefit from the automation of tasks in ConnectWise RMM, enhancing efficiency and proactive problem resolution.
  • Users value the all-in-one functionality of ConnectWise RMM, enhancing organization and integration with other ConnectWise tools.
  • Users praise the user-friendly interface of ConnectWise RMM, highlighting its simplicity and convenience in managing endpoints.
Cons
  • Users highlight the missing features in ConnectWise RMM, particularly in scripting, reporting, and integrations.
  • Users experience poor customer support, facing slow response times and unhelpful guidance, impacting overall satisfaction.
  • Users face feature issues like lack of customization and complex setup, impacting overall usability and efficiency.
  • Users face integration issues with ConnectWise RMM, highlighted by lacking automation and limited third-party application support.
  • Users find the pricing to be costly for ConnectWise RMM, desiring a more affordable cloud backup option.

What Are Recent G2 Reviews of ConnectWise RMM?

What Are G2 Users Discussing About ConnectWise RMM?

SuperOps

SuperOps is an AI-native, unified platform built for modern Managed Service Providers (MSPs) and internal IT teams. It addresses one of the biggest operational challenges in IT- tool sprawl. Many organizations rely on multiple disconnected solutions for Professional Services Automation (PSA), Remote Monitoring and Management (RMM), Mobile Device Management (MDM), asset management, help desk, and network monitoring. Managing these separate tools often leads to complex integrations, fragmented data, and increased operational overhead. SuperOps eliminates this complexity by bringing everything together in a single platform built on a unified architecture. Unlike traditional solutions that connect multiple products through integrations, SuperOps is built on a shared data layer, allowing every feature to work seamlessly together. This unified approach enables IT teams to manage their entire environment from one platform while providing AI with the complete operational context needed to automate tasks and improve decision-making. Key Features 1) Professional Services Automation (PSA) for managing MSP business operations, contracts, billing, SLAs, and service delivery. 2) Remote Monitoring & Management (RMM) with unified endpoint management capabilities. 3) Help Desk & Ticketing with ITSM workflows for incidents, service requests, problems, and change management. 4) Mobile Device Management (MDM) for iOS, iPadOS, and Android devices. 5)Asset Management to maintain complete visibility across IT infrastructure. 6) Network Monitoring using SNMP and ICMP across more than **250+ network vendors. 7) Patch Management** for operating systems as well as third-party applications. 8) IT Documentation** and a modern **self-service portal** for end users. 9) Cross-platform endpoint management** supporting Windows, macOS, Linux, iOS, iPadOS, and Android. Monica AI: AI-Native IT Operations At the heart of SuperOps is **Monica AI**, an agentic AI layer designed alongside the platform from day one. Unlike AI assistants that operate as standalone chatbots, Monica has access to the platform's unified data layer, enabling it to understand the complete IT environment. Monica AI helps teams by: 1) Automatically triaging and prioritizing tickets. 2) Summarizing customer conversations and technician communications. 3) Drafting worklogs and technician notes. 4) Recommending relevant knowledge base articles. 5) Proactively identifying patch vulnerabilities and CVE risks. 6) Automating repetitive tasks such as password resets, software access requests, and recurring remediation workflows. Because Monica operates with complete visibility into tickets, devices, assets, patches, and policies, it can take context-aware actions rather than simply making recommendations. Integrations SuperOps integrates with a broad ecosystem of business, security, and productivity applications, including: - Slack - Microsoft Teams - Microsoft Outlook - Azure Active Directory - Okta - QuickBooks - Xero - Bitdefender - SentinelOne - ESET - Acronis - TeamViewer - ConnectWise Control - Chocolatey - Winget The platform also includes Splashtop and ISL Online remote access at no additional cost, helping organizations reduce software licensing expenses. Benefits for MSPs SuperOps enables MSPs to scale efficiently with features designed for operational growth and profitability. 1) Multi-tenant client management. 2) Real-time profitability tracking using live operational data. 3) Contract and SLA management. 4) Automated billing and invoicing. 5) AI-powered workflow automation to reduce manual effort. 6) Operational scalability without increasing headcount proportionally. Benefits for Internal IT Teams For enterprise IT departments, SuperOps provides centralized visibility and control across modern hybrid environments. - Unified endpoint management across multiple operating systems. - Infrastructure monitoring and asset visibility. - Compliance-ready audit trails. - Structured ITSM workflows. - AI-driven automation for routine IT operations. - Improved efficiency for hybrid and distributed workforces. Why Choose SuperOps? SuperOps combines modern architecture with enterprise-grade capabilities in a single platform designed for today's IT operations. - AI-native platform built from the ground up. - Single unified solution replacing multiple standalone tools. - Shared data architecture that eliminates data silos. - Fast implementation, typically measured in days rather than months. - Transparent pricing with no hidden complexity. - 24/5 human customer support. - Dedicated onboarding and migration assistance. - Continuous innovation from a founder-led product company. SuperOps helps MSPs and internal IT teams consolidate their IT operations stack into one unified platform, replacing reactive, tool-driven workflows with proactive, AI-powered service delivery. By reducing operational complexity and automating repetitive work, organizations can improve efficiency, enhance service quality, and scale without adding unnecessary overhead.

Average Rating: 4.4/5.0

Total Reviews: 207

How Do G2 Users Rate SuperOps?

  • Ease of Admin: 9.0/10 (Category avg: 9.0/10)
  • Device Management: 9.0/10 (Category avg: 9.3/10)
  • Service Management: 8.8/10 (Category avg: 8.5/10)
  • Remote Monitoring: 9.0/10 (Category avg: 9.4/10)

Who Is the Company Behind SuperOps?

  • Seller: SuperOps Inc
  • Company Website:
  • Year Founded: 2020
  • HQ Location: Claymont, US
  • LinkedIn® Page: www.linkedin.com
    172 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, Director
  • Top Industries: Information Technology and Services, Computer & Network Security
  • Company Size: 85% Small, 14% Medium

What Do G2 Reviewers Say About SuperOps?

AI-generated summary from verified user reviews

Pros
  • Users commend SuperOps for its intuitive ease of use, making it accessible for technicians of all skill levels.
  • Users praise SuperOps for its excellent customer support, highlighting quick responses and effective ticket management.
  • Users appreciate the exceptional support and extensive features of SuperOps, enhancing their daily operations and effectiveness.
  • Users praise SuperOps for its intuitive and friendly interface, making it easy for technicians to navigate and use.
  • Users love the intuitive interface of SuperOps, making navigation and task execution straightforward and efficient.
Cons
  • Users note the missing features in SuperOps, particularly in advanced Runbook options and app functionality.
  • Users note feature issues in SuperOps, mentioning cumbersome workflows and a need for better integration options.
  • Users face integration issues with SuperOps, particularly with quoting modules and certain third-party connections affecting efficiency.
  • Users experience access limitations with advanced Runbook options and additional steps for deploying to workstations.
  • Users note a lack of integrations with key tools, which limits functionality and adds inefficiencies to their workflow.

What Are Recent G2 Reviews of SuperOps?

N-Sight Endpoint Management

N-able N-sight™ RMM combines remote monitoring and management, remote access, ticketing, and billing capabilities, into one powerful yet easy to use platform that streamlines day-to-operations, combats threats and drives operational efficiency. Key features include: • Manage all devices across Windows, Linux and Apple platforms • Get up in running rapidly with simple onboarding steps, built-in automation scripts and patching policies • Automated Microsoft patch management to help ensure compliance and security at all times • Integrated Endpoint Detection and Response for layered security • Drag and drop automation for efficient service delivery • Secure and instant remote access to desktop or mobile devices (Windows, macOS, iOS and Android) • Ticketing, including workflows, routing rules and automation to drive efficiency and collaboration across teams • Simple time tracking, including functionality for recurring tickets and appointments • Automated billing and invoicing that integrates with your existing accounting software • Best in class integrations, providing flexibility via APIs and open ecosystem N-sight RMM makes it easy for MSPs and IT Professionals to get started in minutes with a powerful all-in-one platform that delivers the perfect blend of capabilities and ease of use.

Average Rating: 4.3/5.0

Total Reviews: 352

How Do G2 Users Rate N-Sight Endpoint Management?

  • Ease of Admin: 8.2/10 (Category avg: 9.0/10)
  • Device Management: 8.5/10 (Category avg: 9.3/10)
  • Service Management: 8.0/10 (Category avg: 8.5/10)
  • Remote Monitoring: 9.0/10 (Category avg: 9.4/10)

Who Is the Company Behind N-Sight Endpoint Management?

  • Seller: N-able
  • Company Website:
  • HQ Location: Morrisville, North Carolina
  • LinkedIn® Page: www.linkedin.com
    2,307 employees on LinkedIn®
  • Ownership: NYSE: NABL

Who Uses This Product?

  • Who Uses This: Owner, President
  • Top Industries: Information Technology and Services, Computer & Network Security
  • Company Size: 73% Small, 20% Medium

What Do G2 Reviewers Say About N-Sight Endpoint Management?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of N-able N-Sight RMM, appreciating its simplicity and efficient support.
  • Users value the improved remote access features of N-able N-Sight RMM, enhancing efficiency and management of devices.
  • Users appreciate the automation capabilities of N-able N-Sight RMM, significantly saving time and enhancing productivity.
  • Users value the real-time monitoring and automation features of N-able N-Sight RMM for effective system management.
  • Users appreciate the intuitive and essential features of N-able N-Sight RMM, enhancing customer service with ease of use.
Cons
  • Users face feature issues with N-able N-Sight RMM, including unreliable performance and poor support, leading to frustration.
  • Users often face laggy performance with N-able N-Sight RMM, struggling with connection issues and unreliable features.
  • Users note several missing features, including limited report customization and ineffective patch management, hindering overall utility.
  • Users find the user interface clunky, which makes it difficult to quickly identify problem devices.
  • Users find the user interface outdated and clunky, making it hard to identify issues quickly and effectively.

What Are Recent G2 Reviews of N-Sight Endpoint Management?

What Are G2 Users Discussing About N-Sight Endpoint Management?

LogMeIn Resolve

LogMeIn Resolve is a unified endpoint management (UEM) platform that helps IT teams and managed service providers (MSPs) centrally manage, secure, and support every device across their organization — from a single intelligent console, without the complexity of disconnected tools. Designed for IT professionals facing growing device diversity, escalating security demands, and relentless pressure to do more with less, Resolve combines proactive endpoint management with AI-driven automation to shift IT from constant firefighting to predictive, outcome-driven support. Whether managing a lean SMB environment or a multi-tenant MSP operation, Resolve scales to fit your team and your workflows. Built on a zero-trust security architecture, Resolve verifies every identity, device, and action before access is granted — making enterprise-grade security a built-in default, not an afterthought. Key capabilities include: -Remote Monitoring & Management (RMM): Automated patch management, IT alerting, and scheduled background maintenance keep endpoints healthy and compliant without technician intervention or end-user disruption -Mobile Device Management (MDM): Built natively into the Resolve console, enroll, configure, and secure iOS and Android with policy enforcement, application management, kiosk and lost mode, and remote lock/wipe across corporate-owned and BYOD devices, all from the same device list as your desktops and laptops. -AI-driven automation & reporting: Codeless automation, AI-generated scripts, on-demand fleet reporting, and an AI Virtual Technician autonomously handles repeatable tasks so technicians can focus on higher-impact work -Integrated helpdesk & knowledge management: AI-powered ticket classification, automated knowledge base article creation, and session summaries capture institutional knowledge and accelerate time-to-resolution -Asset management: Real-time software discovery, license tracking, lifecycle monitoring, and asset-to-ticket correlation give IT full visibility across their environment -Cross-platform remote support: Seamless access and control across Windows, macOS, iOS, Android, and Chrome OS from a single console Resolve integrates with the tools IT teams already rely on — including Microsoft Teams, Microsoft Intune, ServiceNow, Acronis, SentinelOne, Jira Service Desk, ConnectWise PSA, HaloPSA, Logitech, and more — reducing stack complexity and streamlining workflows end-to-end.

Average Rating: 4.3/5.0

Total Reviews: 472

How Do G2 Users Rate LogMeIn Resolve?

  • Ease of Admin: 8.8/10 (Category avg: 9.0/10)
  • Device Management: 9.4/10 (Category avg: 9.3/10)
  • Service Management: 9.2/10 (Category avg: 8.5/10)
  • Remote Monitoring: 9.4/10 (Category avg: 9.4/10)

Who Is the Company Behind LogMeIn Resolve?

  • Seller: GoTo
  • Company Website:
  • Year Founded: 2003
  • HQ Location: Boston, MA
  • LinkedIn® Page: www.linkedin.com
    980 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: IT Manager, IT Director
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 43% Medium, 36% Small

What Do G2 Reviewers Say About LogMeIn Resolve?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of LogMeIn Resolve, enjoying seamless support and management from a single platform.
  • Users value the efficiency of remote control in LogMeIn Resolve, streamlining support for quick issue resolution.
  • Users value the centralized remote access of LogMeIn Resolve, simplifying support and enhancing efficiency for teams.
  • Users value the centralized remote support of LogMeIn Resolve, enhancing efficiency and user experience across platforms.
  • Users highlight the excellent customer support of LogMeIn Resolve, facilitating smooth resolutions for remote assistance issues.
Cons
  • Users often face remote access issues with LogMeIn Resolve, including glitches, connection drops, and unreliable geolocation features.
  • Users find the professional version quite expensive, leading to concerns over its value and licensing flexibility.
  • Users report slow performance after recent updates, impacting efficiency and overall satisfaction with LogMeIn Resolve.
  • Users often experience technical issues with LogMeIn Resolve, such as glitches and inaccurate geolocation, hindering efficiency.
  • Users frequently face connection issues with LogMeIn Resolve, hindering support, especially in remote settings.

What Are Recent G2 Reviews of LogMeIn Resolve?

What Are G2 Users Discussing About LogMeIn Resolve?

Tian Lin
TL
Researched and written by Tian Lin
Updated April 10, 2026

Remote Monitoring & Management (RMM) Topics

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Learn More About Remote Monitoring & Management (RMM) Software

What is Remote Monitoring and Management (RMM) Software?

Remote monitoring and management (RMM) tools allow businesses to remotely manage devices like servers, desktops, mobile devices, and other hardware. They utilize locally installed agents (an actor program to take action for a different solution) to deploy patches, install new applications, and monitor device performance. If an agent detects a potential issue, it will generate a ticket automatically and notify the organization’s IT team for troubleshooting and resolution. Some RMM solutions empower businesses to enact device-specific security measures as well.

Key Benefits of Remote Monitoring and Management Software

  • Give awareness of and visibility over all business hardware from a distance
  • Monitor and maintain devices remotely
  • Highlight potential issues and troubleshoot before a problem occurs

Why Use Remote Monitoring and Management (RMM) Software?

Hardware and devices—especially mobile devices and IoT—are increasingly integral to daily business functions. As the pool of devices and hardware grows, it can be difficult to track, manage, and secure these devices. RMM software can help companies deal with the creeping expansion of devices. RMM solutions are also a “one-stop shop" of sorts, in that they allow registration, monitoring, alerting, management, and general ecosystem insights.

Who Uses Remote Monitoring and Management (RMM) Software?

RMM software is often used by managed service providers (MSPs), who would generally not be on site with a business while providing a managed service—in this case, monitoring and managing a company’s devices. But RMM software is not exclusively used by MSPs. Regardless of business type, IT admins who cover asset administration are the most typical RMM users. Device or asset security admins may utilize these solutions as well. Tickets generated by RMM solutions are sent to IT support teams for resolution.

Remote Monitoring and Management (RMM) Software Features

The following are common features among RMM solutions:

Device compatibility — By nature of the product, RMM software needs to be compatible with a large pool of devices; however, some products may only have compatibility with certain pools of devices.

Device detection — If a new business device is added to the network, RMM solutions can detect that device and either flag it for an agent install or install the agent automatically.

Device management — Once a device is registered in the RMM solution and has an agent installed, devices can be configured, patched, updated with new software, and more without needing to bring those devices directly to IT.

Monitoring — RMM solutions let businesses monitor their device performance, allowing them to potentially catch issues—device slowness, questionable new programs, etc.—early or provide insights into why new issues occurred.

Ticket generation — When the RMM agent detects a possible issue, a ticket is automatically generated and filed for IT teams to troubleshoot.

Reporting and data visualization — RMM tools generally include dashboard capabilities for single-pane-of-glass visibility into the overall performance of business devices. Many tools will also allow custom dashboards and reporting so that businesses can specifically focus on whatever metrics they deem most important. This feature helps businesses generate data-driven insights and use that analysis to make plans for their hardware.

Solution integration — To maximize an RMM solution’s effectiveness, it needs to integrate with other IT-oriented solutions. These could be more in-depth monitoring, security, backup, and more.

Remote access — RMM solutions enable users to remotely access devices in the event that certain installations, patches, etc. require a more hands-on approach without a technician being physically present.

What is the best RMM software for small businesses?

When IT support is limited but device sprawl is growing, small businesses rely on RMM tools that reduce manual workloads and keep systems running smoothly without breaking the budget. Platforms that emphasize simplicity, automation, and low operational overhead tend to win high marks on G2. Here are the best options:

  • NinjaOne: Offers a modern, intuitive interface with remote access, patching, and alerting features designed for lean IT teams, ranked as a category leader for small businesses.
  • Datto RMM: Provides powerful remote monitoring, policy-based automation, and secure endpoint control backed by Datto’s disaster recovery infrastructure, suited for MSPs and SMBs.
  • TeamViewer: Combines remote control and monitoring in one platform, with add-ons for asset tracking, patching, and backup. It is ideal for small teams managing hybrid environments.
  • Atera: Delivers an all-in-one RMM + PSA solution with unlimited device monitoring per technician, automation templates, and a transparent pricing model that’s highly SMB-friendly.

Potential Issues with Remote Monitoring and Management (RMM) Software

Compatibility — Purchasing an RMM solution that’s incompatible with some of the devices needing to be monitored is self-defeating. Verify that the RMM solution you’re scoping out would be compatible with all necessary devices and endpoints.

Visibility loss — Losing visibility over a device(s)—or perhaps missing a device entirely—could set your business back, potentially without noticing. With security threats constantly evolving, a device behind the rest could be a dangerous vulnerability. Businesses should, with some regularity, try to work against this issue by verifying that the RMM solution’s recognized devices list matches the live asset list from an asset management solution.