Remote Monitoring & Management (RMM) reviews by real, verified users. Find unbiased ratings on user satisfaction, features, and price based on the most reviews available anywhere.
Remote monitoring and management (RMM) software is used for network management and asset monitoring for IT systems. These tools provide visibility over connected endpoints, actions taken, and network performance. These tools are used within IT departments to ensure remotely connected IT assets are standardized, performing optimally, and operating in accordance with standards. RMM tools typically come with features that allow IT professionals to track issues, monitor systems, allocate tasks, and automate maintenance jobs.
RMM software can help businesses gain insight into the performance, health, and status of their various IT assets. They can also help IT professionals discover new assets, detect issues and resolve them remotely. With properly maintained remote monitoring, businesses will improve both network performance and network security.
To qualify for inclusion in the Remote Monitoring and Management (RMM) category, a product must:
NinjaRMM is an all-in-one remote monitoring and management platform that combines powerful, time-saving functionality with an intuitive, easy-to-use UI that MSPs and IT pros actually love to use. NinjaRMM increases business efficiency by combining monitoring, alerting, patching, antivirus, backup, and IT automation all within a single pane of glass. NinjaRMM has been named a Leader by G2Crowd and rated the #1 RMM across 8 categories, including ease of use, product direction, quality of support a
LogMeIn Central is a pure, cloud-based remote monitoring and management solution enabling IT professionals to effectively monitor, manage, and secure their endpoint infrastructure. Whether you have remote employees or endpoints scattered across the globe, LogMeIn Central provides IT organizations with the speed, flexibility, and insight needed to increase productivity, reduce IT costs, and mitigate risk.
Atera is the ultimate all-in-one Remote IT Monitoring & Management (RMM) solution for MSPs & IT service providers. Atera includes everything you need and nothing you don't: full RMM, built-in PSA, free remote access, patch management, IT automation, alerts, helpdesk, ticketing, chat reports, billing and so much more! You can save $1,000's by switching to Atera today. With affordable fixed-cost pricing and unlimited devices, you can grow your IT service business with no extra costs. Try A
SolarWinds Remote Monitoring & Management offers a comprehensive set of tools to secure, maintain, and improve IT operations across client networks of all complexities and sizes. Trusted by over 20,000 MSPs globally and managing over 5 million devices and 160,000 SMBs, SolarWinds RMM offer powerful platforms with a tailored experience built for your business needs. Key features include... • Integrated single pane of glass, bringing everything you manage into one console • Simple, powerful
Join the thousands of MSPs and IT professionals who use SolarWinds N-central to remotely monitor and manage devices and complex networks. Built with security in mind, N-central provides the visibility and efficiency you need to scale. With the time you save, you can invest more in your business. N-central can help you: 1) Proactively monitor everything on your customer networks – not just servers and workstations – and troubleshoot quickly 2) Stay on top of threats with features like MFA, anti
Auvik’s cloud-based network management software keeps IT networks around the world running optimally. By automating and simplifying network management, Auvik helps rocket an IT team’s efficiency and capacity while protecting the business from network risk. Real-time network mapping & inventory: Quickly discover and audit new networks. Then, stay in the loop—you’ll always know exactly what’s where, even as your users & devices move. Automated config backup & restore on network devic
Addigy provides the leading cloud-based IT Management Platform specifically for managing your Apple ecosystem, including all Macs and iOS devices. Our extremely intuitive platform empowers Apple IT administrators to deliver real-time service to their users regardless of geographic location while providing a robust administrative framework at scale. Leveraging Addigy, Apple IT administrators can provide: Asset Management, Monitoring, Automated Remediation, Maintenance, Software Deployment, Profi
ConnectWise Automate, formerly LabTech, is an IT management tool that helps deliver IT services at the speed of business. Our remote monitoring and management (RMM) platform provides powerful automation to discover & manage devices, monitor for problems, and automate action. Deliver streamlined reactive and proactive managed services, stop putting out fires, and start focusing on what matters most. See why over 5,500 partners worldwide chose ConnectWise Automate by visiting https://www.co
Kaseya VSA is an integrated IT systems management platform that can be leveraged seamlessly across IT disciplines to streamline and automate your IT services. Kaseya VSA integrates key management capabilities into a single platform. Kaseya VSA makes your IT staff more productive, your services more reliable, your systems more secure, and your value easier to show. VSA capabilities include: Remote Monitoring, Remote Control, Patch Management, Monitoring, AV/AM, Process Automation, Backup and more
Syncro is the modern MSP platform that makes you more money. We offer a combined RMM & PSA, plus Remote Access and more, into an all-in-one platform that is intuitive and easy to use. We took a long, hard look at how RMM & PSA platforms have traditionally been developed and asked ourselves, “Are the software options that exist today good enough for MSPs?” The answer was a resounding *no*. Instead of replicating the same stale implementations that exist everywhere today, we set out t
Desktop Central is a Unified Endpoint Management (UEM) solution that helps in managing servers, desktops, laptops, smartphones, tablets and POS devices from a central location. Automate your regular desktop management routines like installing patches, distributing software, imaging and deploying OS, managing your IT Assets, managing software licenses, monitoring software usage statistics, managing USB device usage, taking control of remote desktops, and more. It supports managing Windows, Mac a
ServiceDesk Plus is ITIL-ready help desk software with integrated Asset and Project Management capabilities. With advanced ITSM functionality and easy-to-use capability, ServiceDesk Plus helps IT support teams deliver world-class service to end users with reduced costs and complexity. It comes in three editions and is available in 29 different languages. Over 100,000 organizations and 750,000 technicians, across 185 countries, trust ServiceDesk Plus to optimize IT service desk performance. It i
Domotz is the premier Remote Network Monitoring and Management platform for IoT. We offer powerful network management software for MSPs, Integrators, Security Professionals, and Business Owners. Domotz enables the complete solution to cost-effectively manage and monitor your customers’ networks with plug and play setup, a friendly UX, and a comprehensive feature set, accessible from any desktop browser or mobile device. Easy to understand and affordable month to month pricing. Monitor unlimite
Intermapper is powerful and reliable network monitoring software for Mac, Linux, and Windows. Map and monitor everything with an IP address to see your full environment—not just IT’s network. Live, dynamic maps show a real-time view of network health with alerts that help you spot and fix problems right away. Intermapper is easy to install, deploy, and use across your organization.
Datto RMM is a cloud-based remote monitoring and management platform that gives MSPs the ability to securely and reliably manage their customers’ IT infrastructures. Built to remove complexity, costs, and risks, it includes powerful automation tools such as network monitoring and remote control takeover to help MSPs proactively prevent IT issues, respond faster to incidents, and deliver a better service to their customers.
Through Pulseway's apps or a web browser on your mobile device, you can restart services, issue commands, check utilization, restart systems, check disk space, and work with individual files without rushing back to your computer to do so. And you're not using a high bandwidth remote desktop session to do it either. You have instant and complete access to every Pulseway-enabled system on your network from anywhere. Pulseway's solution doesn't end with simple system up/down monitoring or with a "
Evolve IP Desktop Services meet the diverse needs of any organization by providing a unified desktop management solution for physical and virtual desktops alike – enabling IT departments to deliver the most appropriate desktop solution for each end user, while maintaining control through the cloud and improving end-user support. With options for VMWare and Citrix, Evolve IP is a global leader for virtual desktop services and is one of just 11 companies worldwide noted in a leading analysts Marke
Remote monitoring and management (RMM) or network management software is a type of remote IT management software used by Managed IT Service Providers (MSPs) to remotely monitor client endpoints, networks, and computers. With RMM, MSPs can remotely roll out patches and updates, install and configure software, solve issues, etc.
Naverisk is a robust All-in-One IT services platform for MSPs and IT Pro’s. Naverisk combines RMM, Service Desk, PSA and 100% free Data Protection into a single powerful solution. Our excellent global 24x7 support also means you can get real time help when you need it.
Cisco FindIT Network Management is purpose-built for managing networks of Cisco 100 to 500 Series devices. It lets you proactively manage the network instead of just reacting to events. FindIT Network Management is the perfect addition to your business's network.
PSA software simplified - Computicate PSA is the go-to PSA platform for IT service providers that want to: - Automate their Billing and Save Hours per Week - Boost revenue with Automatic Time Tracking - Get access to Integrated RMM/PSA Ticketing - Do their Monthly Billing in just a few clicks - Get access to Effective Dashboards and powerful KPIs And lots more. Find out why Computicate PSA is the Most Cost-Effective Tool for Tech Companies by signing up for a free live demo.
Remote monitoring and management (RMM) tools allow businesses to remotely manage devices like servers, desktops, mobile devices, and other hardware. They utilize locally installed agents (an actor program to take action for a different solution) to deploy patches, install new applications, and monitor device performance. If an agent detects a potential issue, it will generate a ticket automatically and notify the organization’s IT team for troubleshooting and resolution. Some RMM solutions empower businesses to enact device-specific security measures as well.
Key Benefits of Remote Monitoring and Management Software
Hardware and devices—especially mobile devices and IoT—are increasingly integral to daily business functions. As the pool of devices and hardware grows, it can be difficult to track, manage, and secure these devices. RMM software can help companies deal with the creeping expansion of devices. RMM solutions are also a “one-stop shop" of sorts, in that they allow registration, monitoring, alerting, management, and general ecosystem insights.
RMM software is often used by managed service providers (MSPs), who would generally not be on site with a business while providing a managed service—in this case, monitoring and managing a company’s devices. But RMM software is not exclusively used by MSPs. Regardless of business type, IT admins who cover asset administration are the most typical RMM users. Device or asset security admins may utilize these solutions as well. Tickets generated by RMM solutions are sent to IT support teams for resolution.
The following are common features among RMM solutions:
Device compatibility — By nature of the product, RMM software needs to be compatible with a large pool of devices; however, some products may only have compatibility with certain pools of devices.
Device detection — If a new business device is added to the network, RMM solutions can detect that device and either flag it for an agent install or install the agent automatically.
Device management — Once a device is registered in the RMM solution and has an agent installed, devices can be configured, patched, updated with new software, and more without needing to bring those devices directly to IT.
Monitoring — RMM solutions let businesses monitor their device performance, allowing them to potentially catch issues—device slowness, questionable new programs, etc.—early or provide insights into why new issues occurred.
Ticket generation — When the RMM agent detects a possible issue, a ticket is automatically generated and filed for IT teams to troubleshoot.
Reporting and data visualization — RMM tools generally include dashboard capabilities for single-pane-of-glass visibility into the overall performance of business devices. Many tools will also allow custom dashboards and reporting so that businesses can specifically focus on whatever metrics they deem most important. This feature helps businesses generate data-driven insights and use that analysis to make plans for their hardware.
Solution integration — To maximize an RMM solution’s effectiveness, it needs to integrate with other IT-oriented solutions. These could be more in-depth monitoring, security, backup, and more.
Remote access — RMM solutions enable users to remotely access devices in the event that certain installations, patches, etc. require a more hands-on approach without a technician being physically present.
Endpoint security — Some RMM solutions will include endpoint protection capabilities to improve security across all company devices. While not a universal feature, an RMM software including this feature would be particularly helpful for small and mid-size businesses who might not need a separate, more robust endpoint production product.
Data backup — Not as common a feature, some RMM software include the capability to back up and/or recover lost data in the event of device failure. This feature is specifically less common because of how much storage space would potentially be needed to back up a large number of devices. But, for specifically smaller companies, the storage space dilemma may not be as great an issue.
Compatibility — Purchasing an RMM solution that’s incompatible with some of the devices needing to be monitored is self-defeating. Verify that the RMM solution you’re scoping out would be compatible with all necessary devices and endpoints.
Visibility loss — Losing visibility over a device(s)—or perhaps missing a device entirely—could set your business back, potentially without noticing. With security threats constantly evolving, a device behind the rest could be a dangerous vulnerability. Businesses should, with some regularity, try to work against this issue by verifying that the RMM solution’s recognized devices list matches the live asset list from an asset management solution.