Lansweeper Reviews

I love that LANSweeper is a combined helpdesk and asset management tool. It puts all of my information in one place. This makes it easy for my staff to monitor tickets and predict problems before they arise.

The report builder is quite complicated. I am rarely able to build reports I need and am forced to use the canned reports. Some reports will show different data, depending on how it is looked at. Also, Lansweeper is not very good at tracking off network items.

Make sure to have an account that is a local admin on all machines you want to manage. I set scanning for Windows machines to Daily and all other devices (printers, switches, etc) to hourly.

Lansweeper is used for asset management and helpdesk functions

Ease of scanning - very easy to get set up and scanning your devices. Some it can't clear without manual intervention, but a great way to find things on your network, especially things you may not know about, and give you daily reports. Plus you can't beat the price

Somewhat clunky at times - the speed of scanning could be better with larger implementations. Reports can be hard to write from scratch, as you have to do it in database language, not anything graphical.

I think the licensing cost for the helpdesk is too much. I'd stick with something free, like spiceworks helpdesk unless you have a solid business case. For us, the software deployment isn't worth figuring out either - we use PDQ Deploy/Inventory. However the inventory features of lansweeper outstrip PDQ inventory in that it can inventory any network item, which is vastly superior.

Inventory, some basic scripting/installation

Lansweeper enables us to track user support requests, inventory and report on our devices, and even remotely run scripts and commands. It gives us a detailed look into each computer on our network.

The UI could be a more modernized and fluent. Also it would be nice if the helpdesk accepted email commands, similar to Spiceworks.

Lansweeper may be missing a few features still, but overall we have found it to meet our needs. The ability to create custom reports based on the data collected on each machine; the Deployment functionality enabling us to push out installs, uninstalls, custom scripts, etc.; and the Helpdesk all make Lansweeper worthy of your consideration.

We needed a helpdesk application and computer inventory management system. Lansweeper does both, and does it well.

The auto-scanning is my favorite feature. Lansweeper offers a comprehensive look at all devices on your domain. Computers and user accounts which haven't been seen for a while are easily identifiable. If used in a team environment, the dashboard offers a fairly simple way to post status updates and network alerts.

The helpdesk system is lacking. However it is still new compared to Lansweeper itself. The knowledgebase also needs a bit of work. Formatting is poor, and it doesn't retain layouts when copy/pasting documents.

Buy it for the inventory management. Helpdesk and Knowledgebase still have a way to go.

Warranty tracking is an invaluable part of Lansweeper's arsenal. Software version tracking is easily accomplished using Lansweeper's built-in and custom reports.

Lansweeper helps us track projector and laptop loaners as well.

Lansweeper has a very nice interface that correlates the data from different scanning methods.

The flexibility for scanning methods and credentials makes for a robust implementation.

The ability to add devices to location maps.

Reporting and tracking network changes.

Maintaining software compliance

The ultimate version use to include unlimited assets and remote scanners. With the new licensing structure, you have to purchase blocks of assets and the remote scanners are no longer included. With the new pricing, you are paying to maintain assets that have been disposed of but still listed in inventory for a historical record. This limits the usefulness of Lansweeper as a complete asset inventory solution.

While Lansweeper has a nice tracking feature for software purchase orders, it is lacking when it comes to tracking purchase orders for assets. You can add custom fields for vendors and purchase order numbers but it is not adequate.

The help desk feature is very lacking. I wish you could completely remove the feature instead of disabling the menu.

Lansweeper is a very good network scanner but it is lacking as a complete asset management solution. I would not waste the time evaluating the helpdesk features.

Tracking changes to network devices and software compliance.

I can find information of great value from the scanning Lansweeper does.

Assets are clear to read and you find what you search for easily!

Their new Helpdesk version is good, a bunch of great features and way more to come in each update and new major versions to come.

The price is unbeatable for what it offers.

Their support team is just great, I havn't found such a quick and good support anywhere else.

They listen to their customers and do answer them in a short time (mostly in 24-48 hours).

Multi-language for Helpdesk (translation work is well done!)

Creating a form (ticket type) isn't that easy sometimes depending on the way you would like to build it. You may have to find a different way to create it as you can't reuse a custom field twice or more in the same ticket type.

The system may act slow on a regular server.

No multi-language support for Lansweeper itself, the Helpdesk portion does have it.

Just go for it. You won't regret it.

Try the demo if you're not convinced, you'll be sooner than you might think!

Creating (custom) reports using Lansweeper helps us when we need to do a software migration (either O/S related or a specific software being used by a deparment of 40-60 users (people come and leave on this kind of department).

We get to know which computer has the software we're looking for, where it's physically located in the office, which version it's at and if we need to update something before doing our major upgrade on each particular computer.

My favorite feature of Lansweeper is its flexibility. My team has expanded use to include hardware inventory, software inventory, reports and software installs.

Honestly, not much. It's a well-written app with a simple web interface at a fair price.

I really believe you should give this a look, even if you already have something that has these capabilities. It use very intuitive and comes as a fair price.

Hardware and software inventory, license compliance and software installations. We also have reports that run to alert when standard software has not been installed on any machines in our environment.

Reports for various items such os disk space and being able to scan by user name to see what computer they last logged into and plugins to aid in remote maintenance.

Some reports do not clear after fixing the issue. It seems to take a couple of rescans sometimes.

I had never used this prior to coming to this company. I really wish I had know about it in my prior ventures. It is a great tool to manage hardware for multiple users.

allows us to monitor disk space and other issues over the entire network with a central program.

This application is so robust and easy to use. Just one installation file opens the door to so many features. I use it mainly for asset management, from the first day I used the trial i have loved all the feature. Everything about this application is great

The pricing and options could be a lot better. The scanning options needs more improvement, the Scanning Exclusion area needs the most of this work. It is a pain to add exclusion one at a time verse doing an upload of the exclusions

You really need to evaluate this, it so easy to implement and go live in just hours.

We use it for asset management. It is great and ensure we comply with polices we have in place.

Delegation of tickets to helpdesk staff is seamless. If the IP scanning setup is done correctly, it is very easy to scan desktops, laptops, and other and whitelist network devices.

I don't think this software does a great job of helping to answer user questions. There are a few features that seem absent from the software and when admins (like myself) tried to ask questions in the forum, we didn't receive answers that addressed our problems. Each update seemed to move or remove a key feature without any guide to where it was moved to/replaced with.

It's a great piece of free software.

Delegation of helpdesk tickets by name is very helpful. I am able to see status updates of the completed tasks. I've also been able to locate laptops that have not been returned for some time and that allows me to perform due diligence and follow up with users to obtain unused network devices.

LANSweeper is a fairly easy to use web application that allows us to track various information related to all devices on our network.

We use it to validate various pieces like encryption compliance, software license audits, etc.

Provides a fairly easy to use interface for creating and running reports.

Performance is the main dislike. We have a very beefy server running this product, and having it load and run any type of report takes a little longer than ideal.

This product is also patched often for bug fixes and such - which is sometimes annoying to manage.

Make sure you have a fairly beefy server to run this product.

Cracking down on unlicensed software for super users. Sometimes users will install freeware software unaware that there is an enterprise licensing component. Honest mistake on their behalf, but it allows us to track things that are non-standard and enforce immediate removal.

Also allows us to verify exactly how many seats of a license we are using when it comes to true-up time with our vendors.

One of our common uses it to validate if any devices are missing antivirus products, and see if the definitions are up to date or out of date.

We use it to track operating system types as well. When it comes to doing OS upgrades, this product comes in handy to find if any old devices are being re-added to our network.

The ability to see an entire network, create reports, create asset locations, and have a live view of current network status and usage.

There is nothing about this software solution that we dislike.

Lansweeper is well worth the cost. I can't imagine how our organization would have kept track of all assets prior to the implementation when I arrived. This is a powerful piece of software that will close so many gaps in your day to day IT operations.

Lansweeper allows us to keep track of all of our warranty information for PC's, Laptops, and network hardware. We are able to see current network statistics and use remote assistance to solve issues. This software allows us to have a birds eye view of our organization by showing all assets in all locations.

Software reporting, single pane of glass for almost all of the details needed to manage endpoints, servers, switches, etc.

Deployment system is a little clunky. No way to stop software deployments once initiated. Cannot group software packages by overall product in compliance. Adds annoyance level when trying to get your head around a general package installed. How many licenses of Office are installed? Need to manually tally up installation quantities OR use crazy SQL logic to normalize datasets.

Stale assets, asset management in general. Software compliance. Workstation auditing.

The interface and accessibility are the best parts. Customizing takes a bit of work but in the end when it's all set and ready to go, it's fantastic!

There are a few things that are changing but that's only with regards to Operating Systems as they progress. For instance, certain functions like Power On LAN don't automatically work but they can work with a little bit of tweaking.

Accountability of Software Licensing and reports of what's where and how many of it we have. It's easy to set reminders of when certain peoples hard drives are filling up so we can assist them in either cleaning up or migrating to offsite storage, same with upgrading peoples ram by seeing who needs it most.

I love that LanSweeper has a clean interface and is simple to setup and configure. The built-in software deployment is very useful and has been a real help with keeping software updated throughout the organization. The LanSweeper forums are full of exceptionally helpful information and guides. The configurable Active Directory security allows us to control who can access the server and what they are can and cannot do.

LanSweeper has some inflexibilities when it comes to network scanning and there is very little Linux device support. The bigger issue is that the built-in report creation tool can be confusing and difficult to use since there is little documentation about all the tables and their contents.

A improved version of LanSweeper with similar feature support and professional support options.

With LanSweeper we have been able to track our assets throughout the company easier, it also allows us to monitor and manage software configurations and make necessary changes using the built-in deployment. The real benefit is the built-in helpdesk tools, which are of significant value to any helpdesk department.

It's so easy to use compared to other solutions on the market. Anybody can just pick it up and have super quick access to any and all information they require.

The format is intuitive and the depth of information is insane.

The integrated feel of the whole system.

Quick actions like ping/remote C$ drive/etc

All devices in one place

The support is very quick and reactive, and the people I do with have been friendly and helpful.

Lack of multi-language support. Should be able to remotely fix the WMI errors on windows by rebuilding the repository and rebooting the service. 99% of the time it resolves the issue.

Inability to add IP wilcards, like 1.1.*.1, or via regular expressions.

Utilize the trial and you will never turn back.

We use Lansweeper on top of our existing ITSM solutions to provide key information to helpdesk users, to manually map assets to users for asset management, and to use as a reference point for troubleshooting assets.

It's also useful as it's our only tool that supports clientless scanning of OS X devices

Very easy to use for beginners and small business (free for less than 100 assets). Very easy to install, just execute the installer and you're up and running.

I don't really have any bad feedback for this product because it's free and it can do everything I'm looking for. Quick inventory, software version inventory, etc.

It's nice that you get the full features free to use before deciding to buy or not. I prefer this over Spice Works inventory which I found slow and hard to run.

I mainly use this to inventory software so I can see what updates and patches I need to deploy to keep the site up to date and secure.

Lansweeper first is agent less. Unlike other products where we have to deploy agents in large scale lansweeper doesn't require any agents. This is very much user friendly and configuration us very much easy.

Apart from asset inventory solution it can have other tools like patch management, other windows tasks also can be handled. it can have options like software metering.Latency of remote desktop needs to be improved

Users who are going for asset inventory as a basic step they can use lansweeper. it will be great tool and hassle free it will tell you all the basic requirements. We can take remote desktop of users also so we can easily troubleshoot issues also

Inventory and license c0ompliance issues iam solving using this product

We have been using Lansweeper since its inception, and don’t know what we would do without it. It surpasses other network inventory software in features, support, and price. We support 4 locations with 350 users and over 1000 devices. Lansweeper enables our IT department to locate detailed network information quickly. The days of Excel spreadsheets are over for us. In addition, the adaptability makes Lansweeper invaluable to us.

The only problem with Lansweeper is that we leave it open all day!

We can create endless reports based on device statistics and details. There is nothing that can be logged on a device that Lansweeper can’t make a report of. This feature alone saves us time, as well as giving us the ability to be proactive for information technology problems. On top of all else, the support is unmatched. Between the forums and one on one support, no issue goes unsolved. Lansweeper definitely prides itself with happy customers.

Without this product we sure would struggle.

It is very easy to set-up, doesn't need any agents installed on devices and provides clear view of scanned items.

Lansweeper allows for scanning entire subnets, you can add different credentials based on machine, IP or range. On scanned devices you have access to Software and Hardware installed, last user logged on, power scheduling and more

You can run set of remote commands like WOL, restart, msi uninstall and more that you can add.

Very helpful.

The only issue I am having with is the scanning speed.

We have over 2500 network devices across 76 subnets. Lansweeper works 24/7 and never stops scanning. The amount of network addresses it has go through sometimes overlaps with other scanning scheadules

Helped us with software auditing as it lists it all nicely.

Helps finding out what user is login on the what pc

Determines what PCs needs upgrading by listing by spescs

What I like best about Lansweeper is that you can control assets remotely, deploy packages, install/ uninstall software remotely.

Rebooting assets/computers sometimes take a while.

Lansweeper is a great tool for system administration

Problems that we are trying to solve with Lansweeper is the company assets. Remotely install applications and getting asset information within the organization's network.

It is probably the most seamless tool I have used to date and from my personal experience in gathering as much information as possible. It picks up on almost every if not all LAN capable devices, servers, switches, desktops, laptops, mac and linux, it's very useful.

You have to tweak it to get it as perfect as you like it but the premise of Lansweeper and how it works is pretty convenient. It's a lot easier if you have a domain [controller] though, because if you don't you have to scan each machine manually unless the admin credentials for each computer are the same.

You can automate it with times and you can scan separate IP ranges which is also great, that way you can isolate specific devices you don't want to show up.

It's also great the amount of detail it actually pulls, things like user login activity and recently installed software are very useful and can help find out the last few things that happened before something bad happened.

You can also execute remote commands such as shutting down and RDP and many more, all from 1 console. Scanning is very simple and easy to learn but takes time to learn the ins and outs of this system.

There are a lot more things I like but that's just a few little things I have picked out, there is a lot more to do with this.

Some of the non windows-based machines do not seem to be consistently scanned by Lansweeper. I'm not sure what the cause is but since most employees will be on Windows and that's what you'll most likely want to scan it's not a massive issue but it would be great if Lansweeper had that 1 step ahead.

Auditing licensed software is extremely easy with the ability to look up machines that have a specific application installed, because you can export that same list with the machines against that statistic which saves you so much time and effort doing it yourself.

1> Almost all details one can get about the LAN, Computers to Printers installed in the organization.

2>Easy to understand and clear interface .

You need to learn SQL queries to operate this tool effectively.

Must have good knowledge of Sql before using it

I am solving the inventory issues , keeping security check of all the devices on the network, warranty status of the PCs and laptops. Most important benefit is by sitting in Cleveland , Ohio ; i can check all the details of network in my other office in Chicago.

We've been using LanSweeper for nearly a decade now and it gets better every year. Always loved the inventory tracking at a reasonable price, and just recently they added a help-desk feature that is perfect for us!

Any problem we've ever run into always seems to be resolved in the next release or two. Mac support could be better though.

Try it!

Inventory/software management and how HelpDesk!

The use of network scanning to inventory devices is extremely manageable after the initial setup phase

The UI could be quite overwhelming, but the trade-off is that there is a ton of information in your face

Great for if you need a powerful tool to help keep your devices in check. Works exceptionally well if you're under a domain and have the same snmp strings for your other devices.

To have an automatic procedure of inventorying network-connected devices and keeping them updated

all of our "organization owned" devices, of any OS, are inventoried, contacted, and we know where they are, and what they've been doing.

I have nothing to report for a dislike, as I continue to learn about LS weekly!

If you want to have daily connectivity inventory reports about computers, new, old, unknown, including machines that are nearly off warranty, will be soon, and all those that are unaccessible, going off warranty, off lease, out of AV, can't access, and all those unknowns that IT pros want to be in control of... Lansweeper does that.

Inventory control, tracking, OS changes, A/V installation, really, too many options are available in LS to share in a concise section.

easy to inventory our companies hard and software

nothing at all it is easy to use and we use it frequently

easy lecensing inventory