NinjaOne Pricing Overview

The ease of use is what stands out. We've used other RMM platforms before and this is by far our favorite. Customer support has been responsive and accurately helpful throughout onboarding and day to day use. The scripting and automation has truly been a game changer. Review collected by and hosted on G2.com.

The only slight negative would be the fact that reporting could be better. It's light years better than our previous RMM platform but there could be room for improvement. Review collected by and hosted on G2.com.

Our organization initiated services with NinjaOne in April 2023. However, we have not utilized or perceived tangible benefits from these services since the contract began. Review collected by and hosted on G2.com.

In March 2024, prior to the first renewal period in April 2024, our designated primary contact for NinjaOne left the company due to layoffs. Consequently, our use of NinjaOne's services ceased at that time.

The service automatically renewed in April 2024. Due to the timing of the personnel change and internal transitions, we did not provide cancellation notice before this renewal occurred.

The service automatically renewed again in April 2025. We understand the renewal notification email to the former primary contact's deactivated address failed. Critically, the designated secondary contact was not notified of the impending renewal before our payment method was charged for the 2025-2026 term. Notification to the secondary contact was only received after the charge had been processed.

Upon contacting NinjaOne to address this charge for a service unused for two years, we were informed that a refund or cancellation was not possible due to the contractual notice period requirement. After explaining the circumstances, particularly the notification failure for the 2025 renewal, NinjaOne offered a 50% refund limited to the most recent (April 2025) renewal charge.

Given that the services have remained entirely unused since March 2024, and considering the failure to properly notify the active secondary contact prior to the April 2025 charge, we find this resolution unacceptable. We are seeking a more equitable outcome than a partial refund for only the latest renewal period, especially as we have already paid for the unused 2024-2025 term. Review collected by and hosted on G2.com.