Hudu Reviews & Product Details

Not only is Hudu VERY user friendly, it has a killer development team that actually listens to their community. It is constantly being optimized and upgraded and added to. Whenever I have an issue or a request I actually feel heard by their support team and multiple add-ons that I have voted for have already been added to the program. We were up and running the same day when we first implemented the program. It was also extremely easy to integrate our current systems and processes into the system. My company uses this system every day for its knowledge base and organization. Review collected by and hosted on G2.com.

To be honest, the things I dislike about Hudu are actively being worked on. If I had 20 things I didn't like about Hudu when we first implemented, I now no longer have those dislikes because the great development team has developed changes or add-ons. It's hard not to love Hudu. Review collected by and hosted on G2.com.

One of Hudus strengths is that it could easily be run on prem, behind protected firewalls. So much of the security decisions are up to you. Not just some employees at Hudu (or whatever product you wish), who might or might not share your concerns.

But security aside. We have used Hudu for about 2 years and have seen the features evolve and I must say. It has evolved great. Of course there are still features that could be better but overall. It works. It's easy to use. Works great with SSO. Other PSA and RMM solutions work great with it. And the price? Not to bad.

Overall it works as it's supposed to. Does what it claims and for a reasonable price.

It would be a hard sell to get us to replace it. Review collected by and hosted on G2.com.

When we first started out IPAM wasn't around and that was kind of a bummer but now that it's there. Great!

The IPAM functionality could be a little better and easier to use but once everything is linked it's easy to understand your environment.

So the lack of a perfected IPAM is one the drawbacks since everything has an IP. Review collected by and hosted on G2.com.

The integrations and API make it possible for us to connect many of the applications we use throughout the organization, benefiting both our team and our customers. Review collected by and hosted on G2.com.

The .ca website does not reliably update information such as domain renewals and SSL expirations automatically. We find ourselves frequently needing to manually refresh the page just to see the most current details. As a Canadian customer managing many .ca domains, this becomes a recurring issue. While it only takes a few minutes for each domain, the cumulative time spent on these manual updates adds up and ultimately feels like a waste.

We've opened tickets about this in the past. The issue seems to go away for a little bit but keeps coming back. Review collected by and hosted on G2.com.

What I appreciate most about Hudu is its clean and straightforward design. The layout is logical, so I never have to search through endless menus to find the information I need. Updating content is quick, and maintaining consistency is simple. Hudu genuinely feels like a tool that supports my work instead of hindering it, making documentation feel much less like a tedious task. Review collected by and hosted on G2.com.

What I find most frustrating about Hudu is that certain features still seem somewhat limited or incomplete. Occasionally, I find myself wishing for a bit more flexibility or built-in automation. While these aren’t major issues, there are moments when the limitations become noticeable, particularly if you’re aiming to streamline workflows or customize beyond the standard options. Overall, it’s a solid product, but there’s certainly space for some quality-of-life enhancements. Review collected by and hosted on G2.com.

HUDU is a clear and well-thought-out documentation platform that is predominantly intuitive to use.

Particularly noteworthy is the very easy integration into our existing infrastructure. Daily use confirms the high stability of the platform and the quick response times in fixing bugs. The implementation of competitive elements also provides a nice incentive.

Overall, it is a very user-friendly solution. Contact with customer support (sales and technical) has always been very quick and effective so far. Review collected by and hosted on G2.com.

In my opinion, feature requests are not taken as seriously as they should be. When you look at the ideas submitted there, you notice how old many of them already are and how much approval they have received in some cases. I cannot understand why these suggestions have still not been implemented. Additionally, I miss a really clean integration for editing documents directly in the app. The import of existing data is rather sluggish depending on the environment used. Review collected by and hosted on G2.com.

Hudu is a very simple, very flexible system that has bags of power so you can customise as you need to. I'll be honest and say we were hesitant from signing up, but couldn't think how we'd manage without it now.

We were up and running very quickly and it's now a daily go to tool. Review collected by and hosted on G2.com.

It's so powerful that it can capably overstep into more traditional PSA type functions. It's a really strength, but we sometimes have to remember to define and draw lines on what is responsible for what. It does mean every business can set their own limitations based on their own needs.

Would love to see SSO for the client portal from Entra accounts - clients don't need more passwords! Review collected by and hosted on G2.com.

What stood out to me right away was how easy and flexible it is to use. I appreciate that I’m not forced to follow someone else’s system for organizing data or tracking information. Instead, I have the freedom to create my own layouts and use my own data, while still being able to take advantage of the very useful templates that are available. Review collected by and hosted on G2.com.

It took me a while to become comfortable with the custom asset layouts, and setting up the integrations also required some additional effort. Although they functioned well overall, there were a few instances where I had to restart the process because the integrations did not work correctly on the first attempt. Review collected by and hosted on G2.com.

I appreciate the related items links, as they connect different elements together seamlessly. I also find the canned asset templates helpful, since they provide a structured way to organize information right from the start. Review collected by and hosted on G2.com.

At the moment, I don't fully understand how the backup or export feature works with the hosted instance option. I have some concerns about the safety of my data, since it seems that exports might not include all of the information we've entered into the system. It looks like we would need to switch to self-hosting in order to have complete control over our data. Review collected by and hosted on G2.com.

I find Hudu very flexible to set up and use, which is a significant plus. They keep adding new features, which reflect the team's responsiveness to community feedback and feature requests. This adaptability and quick implementation of helpful additions enhance the overall experience. Review collected by and hosted on G2.com.

It would be nice to have the ability to enforce standards in documenting certain things like IP addresses and MAC addresses. Not all end users fill in text fields the same way, enforcing a standard would eliminate formatting issues. The initial setup was easy for us since we knew exactly how we wanted asset layouts to be designed, but it could be difficult for someone starting their documentation from scratch. Review collected by and hosted on G2.com.

Ability to embed is just what I needed. And a tight integration with our new PSA (HaloPSA). Looking forward to the improvements coming to the integration too! The product is overall very straightforward and easy to use, and support has been good. Review collected by and hosted on G2.com.

No network map functionality and limit concepts around "runbooks" or methodologies for organizing similar documentation into a series. Think of each KB as a chapter. We're missing the "book" functionality that brings those chapters together about a central topic (or book title). Review collected by and hosted on G2.com.