Hudu Reviews & Product Details

Self-hosted control and ownership of documentation data, combined with a clean API that makes it straightforward to integrate with automation platforms like n8n. The asset layout system is flexible enough to model MSP-specific relationships (clients → agreements → devices), and the KB structure keeps operational docs accessible without fighting the editor. For an MSP managing sensitive client environments, having the documentation platform on our own infrastructure rather than SaaS is a significant advantage. Review collected by and hosted on G2.com.

The permissions model could be more granular. Review collected by and hosted on G2.com.

I use Hudu for documenting all of our customers' infrastructure and passwords. I love the layout the most. It allows a short learning curve for new technicians while providing seamless access to any assets throughout the system. They are quick to update the UI to make it as easy as possible. The initial setup of Hudu was super easy, and we didn't need to reach out to support for any of it. Review collected by and hosted on G2.com.

We had issues with getting the built-in S3 exports to work correctly and ended up using Linux commands on the host server to get the exports the way we wanted them. Adding the ability to use other data storage sources such as Backblaze would be tremendously helpful. Review collected by and hosted on G2.com.

The best feature about Hudu, in my opinion, is that it’s entirely customizable—almost every aspect of it. Review collected by and hosted on G2.com.

The only thing that I dislike about Hudu is that it is not FREE> No really, in all honesty, there is really not much to dislike. It works and works well for a documentation software. Support is extremely helpful and very responsice to issues that arise. The integrations work as expected. Review collected by and hosted on G2.com.

We use Hudu as our single source of truth for all customer IT documentation. It allows all our engineers to access everything they need from one single platform. I like the simplicity of password, asset, and documentation management, as well as the easy linking between passwords, assets, and KB articles. I also appreciate the version history logging. The initial setup was really straightforward thanks to plenty of online documentation, which helped us configure our custom assets in about a month. Hudu's sync with our ticketing system HaloPSA led us to switch from ITGlue, and it's been valuable for our needs. Review collected by and hosted on G2.com.

I wish there were more native automation and integrations in Hudu, instead of having to rely on API push and pull requests. They also promote Magic dashboards, but they don't provide enough details on how to set them up. Review collected by and hosted on G2.com.

We came from non documentation / spreadsheet management to Hudu. It was easy to self host and secure. Pricing is reasonable, and they regularly release new versions with new features.

As an small MSP (3 man), we were able to build out our documentation and better organize our processes.

The newer version is also much faster than the original for lookups. Review collected by and hosted on G2.com.

Self-hosting requires a bit more work to maintain and update, but overall, we find it worth it. I think Hudu will also offer hosting if you contact them. Review collected by and hosted on G2.com.

Not only is Hudu VERY user friendly, it has a killer development team that actually listens to their community. It is constantly being optimized and upgraded and added to. Whenever I have an issue or a request I actually feel heard by their support team and multiple add-ons that I have voted for have already been added to the program. We were up and running the same day when we first implemented the program. It was also extremely easy to integrate our current systems and processes into the system. My company uses this system every day for its knowledge base and organization. Review collected by and hosted on G2.com.

To be honest, the things I dislike about Hudu are actively being worked on. If I had 20 things I didn't like about Hudu when we first implemented, I now no longer have those dislikes because the great development team has developed changes or add-ons. It's hard not to love Hudu. Review collected by and hosted on G2.com.

One of Hudus strengths is that it could easily be run on prem, behind protected firewalls. So much of the security decisions are up to you. Not just some employees at Hudu (or whatever product you wish), who might or might not share your concerns.

But security aside. We have used Hudu for about 2 years and have seen the features evolve and I must say. It has evolved great. Of course there are still features that could be better but overall. It works. It's easy to use. Works great with SSO. Other PSA and RMM solutions work great with it. And the price? Not to bad.

Overall it works as it's supposed to. Does what it claims and for a reasonable price.

It would be a hard sell to get us to replace it. Review collected by and hosted on G2.com.

When we first started out IPAM wasn't around and that was kind of a bummer but now that it's there. Great!

The IPAM functionality could be a little better and easier to use but once everything is linked it's easy to understand your environment.

So the lack of a perfected IPAM is one the drawbacks since everything has an IP. Review collected by and hosted on G2.com.

Hudu has been integral in keeping our documentation organized and easy to find. The interface is clean and user-friendly, and it’s made a positive difference in how quickly our team can get the info we need. I love how simple it is to update things and keep everything consistent. Review collected by and hosted on G2.com.

We have very few complaints when it comes to using Hudu. Overall, we've been very happy with it. Review collected by and hosted on G2.com.

The integrations and API make it possible for us to connect many of the applications we use throughout the organization, benefiting both our team and our customers. Review collected by and hosted on G2.com.

The .ca website does not reliably update information such as domain renewals and SSL expirations automatically. We find ourselves frequently needing to manually refresh the page just to see the most current details. As a Canadian customer managing many .ca domains, this becomes a recurring issue. While it only takes a few minutes for each domain, the cumulative time spent on these manual updates adds up and ultimately feels like a waste.

We've opened tickets about this in the past. The issue seems to go away for a little bit but keeps coming back. Review collected by and hosted on G2.com.

What I appreciate most about Hudu is its clean and straightforward design. The layout is logical, so I never have to search through endless menus to find the information I need. Updating content is quick, and maintaining consistency is simple. Hudu genuinely feels like a tool that supports my work instead of hindering it, making documentation feel much less like a tedious task. Review collected by and hosted on G2.com.

What I find most frustrating about Hudu is that certain features still seem somewhat limited or incomplete. Occasionally, I find myself wishing for a bit more flexibility or built-in automation. While these aren’t major issues, there are moments when the limitations become noticeable, particularly if you’re aiming to streamline workflows or customize beyond the standard options. Overall, it’s a solid product, but there’s certainly space for some quality-of-life enhancements. Review collected by and hosted on G2.com.