NinjaOne Features

Supports differing operating systems and mobile devices

Supports Apple devices

Support Android devices

Centrally manages, configures, and oversees applications on employees' mobile devices

Separates work apps and data from personal apps and data

Implements whitelist policy to easily and securely deploy recommended or required applications

Implements blacklist policy to block unwanted or suspicious applications

Offers visibility into employee mobile device activity

Control, secure and enforce policies on mobile devices such as smartphones, tablets etc.

Restrict the kiosk's functionality to a single or set of pre-approved applications with limited user access to specific features

Track status, assign actions, and control access to systems for devices within the organization

Maintain and control user sessions (including session tracking, timeouts and termination) in a web application or system

Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving

Install software updates and bug fixes remotely

Create, manage and track all task activities and progression

Creating, updating, monitoring accuracy, and ensuring brand consistency for all materials distributed to mobile devices.

Manage and control the security aspects of an organization's digital assets, resources, and operations

Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws

Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications

Ability to handle large datasets

Create, manage, and track policies and procedures within an organization

Track and manage adherence to policies for any service, product, process, or supplier

Manage assets throughout their lifecycle to optimize profit

Identify component attributes like servers, hardware, software, and manage relationships across all services

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Track and manage inventory levels to maintain proper supply

Allows businesses to manage the software installed on their devices.

Manage the processes involved when making the application ready for use

Delegate backup settings to facilitate specific recovery in the result of a disaster.

The ability to store large amounts of data or scale capacity to fit storage needs.

Provides remote access dashboards designed to manage and store data from familiar applications.

Actively monitor status of work stations either on-premise or remote.

Ability to restore deleted, hidden, or lost data from an email server/system

Data is backed up automatically to prevent data loss

Cumulative backup of all changes made since the last full backup

Copy only the new data that has been changed or created since the previous backup

Manage and store data in a database

Securely stores data to prevent data loss or breaches

Active monitoring of systems, applications, or networks

Control system behavior and appearance, and access and report on system status/health from a distant location

Gives users the abilitity to access or send backup files stored online.

The ability to set standards for asset and risk management.

Provides some level of encryption of data in transit and sensitive data while it lives online.

Gives users the abilitity to access or send backup files stored online.

The ability to set standards for asset and risk management.

Provides some level of encryption of data in transit and sensitive data while it lives online.

Registers employee-owned or company-distributed devices for IT access.

Configures devices to seamlessly work with business-required applications, WiFi, VPN, etc.

Ensures that employee devices are compliant with business regulations and requirements.

Offers visibility into employee device activity.

Separates personal data on devices from business-specific data.

Provides graphics, dashboards, and general reporting around IT service, assets, and incidents.

Provides administrative tools for routine maintenance, upkeep, and tracking.

Gives administrators control over user privileges and accessibility for IT assets.

Gives administrators control over hardware and software resource allocation and tracking.

Controls policies and configurations across business applications and hardware.

Active reporting of data and metrics

Sets a standard performance baseline by which to compare live network activity.

Charts or graphs live and historical network performance for quick status checking and analysis.

Gives insights into which specific network paths are performing suboptimally.

Receive data and information in real time

Review data from past periods to reveal recurring tendencies

Provide immediate insights, information, and updates on IT assets from a central dashboard.

Design and implement custom or pre-built policies for asset management, onboarding, and maintenance.

Implement risk management policies, and push policy updates to various assets across a business network.

Integrate with other software solutions, such as spend management and software asset management.

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Allow customers/users to submit support queries and service requests

Review, approve and cancel requests for goods/services to be purchased

Track and manage inventory levels to maintain proper supply

Manage, store and organize emails within the system or via third-party apps

Manage, maintain and track the performance of assets and equipment

Create, design and manage workflows for repetitive tasks

Identify and solve underlying cause of incident(s), and prevent future incidents from occurring

Set and monitor service level agreements to ensure timely response and resolution

Manage all supplier data and operations

Organize and manage all processes/procedures involved in purchasing goods and/or services

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Create, manage and track all task activities and progression

Track and monitor efficient handling of all changes/transitions

Manage and track all disruptions and incidents

Track, store, and access client contracts or licenses

Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws

Identify component attributes like servers, hardware, software, and manage relationships across all services

Enable the remote locking down and encryption of employee mobile devices

Protects employee, company, and data from potential vulnerabilities or malware

Allows the IT team to oversee all possible endpoints in a single source of reference.

Automates the updating of security measures on enterprise devices.

Provides cloud backup or disaster recovery solution to protect enterprise data and applications.

Utilizes data to proactively identify and prioritize IT issues.

Creates new or streamlines existing workflows to better handle IT support tickets and service.

Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications

Identify component attributes like servers, hardware, software, and manage relationships across all services

Create, manage and track all task activities and progression

Track and organize the number of licenses available to the organization

Monitor service demand and performance to plan for adequate resources that meet business needs

Track and manage adherence to policies for any service, product, process, or supplier

Set and monitor service level agreements to ensure timely response and resolution

Manage and track all disruptions and incidents

Creates custom reports and alerts about security updates, existing or upcoming software licenses, data access, and more.

Protects employee, company, and data from potential vulnerabilities or malware.

Remotely clears all data from compromised devices.

Implements encryption standards to secure data both in transit and at rest.

Provides compliance to multiple industry standards like HIPAA and GDPR.

Ensures that employees mobile devices are compliant with business regulations and requirements

Collects and curates data insight about the performance and health of a company's system.

Facilitates communication between users and administrators.

Allows end users to remotely access to company's IT database.

Helps organizations establish, implement, and adhere to ITIL regulation.

Tracks IT assets and financial data.

Integrates all IT service support functions for consistency and accuracy.

Managing inventories and tracking changes to hardware and software configurations

Track and document all activities across devices, networks, and other systems

Tools to track and implement required IT changes in a system.

Tools to organize and manage all IT assets within an organization.

A means to view and analyze a large amount of data in order to gain business insights.

Managing inventories and tracking changes to hardware and software configurations

Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills

Plan and coordinate all the resources, costs and time needed to execute assignments

Set and monitor service level agreements to ensure timely response and resolution

Create, manage and track all task activities and progression

Assign, track and manage customers' service requests such as service enquiry, feedback/complaints and more

Planning, scheduling, and overseeing the release of software or system changes into a live or production environment

Identify component attributes like servers, hardware, software, and manage relationships across all services

Track, manage, or resolve user requests and IT incidents/issues

Create, design and manage workflows for repetitive tasks

Identify and solve underlying cause of incident(s), and prevent future incidents from occurring

Manage and track all disruptions and incidents

Track, store, and access client contracts or licenses

Allow customers/users to submit support queries and service requests

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Monitor service demand and performance to plan for adequate resources that meet business needs

Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients

Track and manage inventory levels to maintain proper supply

Provides screen sharing options to allow access to view or control real-time activities.

Provides easy and seamless file transfer and sharing capabilities to increase productivity and collaboration while working remotely.

Provides the ability to record remote access and support sessions.

Provides remote access to computers at any time, without an end-user present.

Provides multiple technician support simultaneously.

Allows users to switch between multiple end users’ monitors with a single click.

A place for users to submit tickets when they require IT help.

Reports based on IT incidents so IT members can prioritize high risk issues and maintain a record of problems and how often they occur.

The ability to create flowcharts and other means to outline specific processes to ensure that all requirements are met.

Alter the layout and content of reports

The ability to store information from filesystems.

The ability to backup data from relational and NoSQL databases.

Support for secure virtualized tape or disk storage.

Support for various backup storage and operational processes. Examples include system imaging, incremental backup, or differential backup.

Copying of data on a virtual machine (VM) in a VMware environment to prevent data loss

The ability to store information locally on a hard drive or similar device.

The ability to store multiple types of file formats or convert files to proper format.

Data is backed up automatically to prevent data loss

Process of backing up of files and applications to cloud-based remote servers for protection of data

Store and organize documents in a centralized system

The ability to back up different devices such as computers

Backup support for multiple, different software as a service (SaaS) applications

The ability to store multiple types of file formats or convert files to proper format.

The ability to set standards for asset and risk management.

Provides high quality and wide scope of in-cloud and offline data security capabilities.

Protects systems from ransomware attacks and mitigates attack risks

Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access

Continuously updates backup files to reflect most recent changes and updates.

The ability to store large amounts of data or scale capacity to fit storage needs.

Provides remote access dashboards designed to manage and store data from familiar applications.

Keeps track of incrementally changing versions of the same content, data, and files.

Continuously updates backup files to reflect most recent changes and updates.

The ability to store large amounts of data or scale capacity to fit storage needs.

Provides remote access dashboards designed to manage and store data from familiar applications.

Keeps track of incrementally changing versions of the same content, data, and files.

Compress and store email files for later referencing or auditing.

Protect archived emails with secure encryption.

Generate reports regarding archive storage, content searches, and more.

Generate actionable insights based off of email keywords, contacts, and more.

Migrate email data between servers as needed.

Back up archived email data.

Securely stores data to prevent data loss or breaches

Provides a service desk for users to submit tickets for IT-related issues.

Tracks action-by-action asset performance with machine- or human-readable logs.

Creates alerts when tracked assets encounter errors or performance issues.

Automates repetitive tasks associated with IT service operations and maintenance.

Continuously monitors network performance across the entire span of a network.

Sends alerts via pop-up notifications, texts, emails, or calls regarding network issues or failures.

Suggests potential remedies or improvements to slowdowns, errors, or failures.

Provides monitoring capabilities for multiple networks at once.

Unifies endpoint management of employee devices

Maintains detailed records of network assets and their activity; detects new assets accessing the network

Supports implementation and adherence to ITIL processes and regulations

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Create, manage and track all task activities and progression

Identify and respond to unexpected problems or failures (ie. "negative events")

Control, secure and enforce policies on mobile devices such as smartphones, tablets etc.

Monitor IT asset activity remotely from an administrator terminal.

Tracks IT assets and financial data.

Releases applications for access on desktop or mobile devices.

Automates the updating of security measures on enterprise devices.

Tracks IT assets including financial and lifecycle data.

Manage the processes involved when making the application ready for use

Create, manage, and track policies and procedures within an organization

Identify component attributes like servers, hardware, software, and manage relationships across all services

Manage incidents related to outages or breaches in functionality of IT systems

Identify and orchestrate execution of actions needed to restore systems to optimal conditions

Allow customers/users to submit support queries and service requests

Track and manage adherence to policies for any service, product, process, or supplier

Track and document all activities across devices, networks, and other systems

Managing service requests, incidents, IT issues & support with a ticketing system

Track and manage inventory levels to maintain proper supply

Track, store, and access client contracts or licenses

Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc.

Tracks and makes accessible data on the health of servers and other network components.

Continuously scan servers on a designated network to monitor health and search for any irregularities or failures

Continuously scan servers on a designated network to monitor health and search for any irregularities or failures

Tracks and makes accessible data on the health of servers and other network components.

Enables creation and optimization of workflows for IT support and service delivery

Controls access to legacy applications, web based applications, networks resources while employees are outside the local area network.

Analyzes operational data to proactively identify and prioritize IT issues.

Provides tools for creating and managing support tickets across departments

Set and monitor service level agreements to ensure timely response and resolution

Access work applications remotely, for when working away from the office and/or traveling

Manages numerous endpoint types, including mobile, desktop, IoT, and wearable.

Supports diverse operating systems across several endpoint types.

Monitors systems constantly in real-time.

Alerts users of incidents and issues as soon as they arise.

Generates accurate incident reports.

Utillizes AI to monitor and report on incidents in real-time.

Notifications via mobile devices

Receive and/or send email notifications for urgent updates, requests, or other information

Active monitoring of systems, applications, or networks

Notifications that are delivered to users as soon as an event occurs

Assigns tickets to relevant team members.

Cultivates a standardized workflow for enhanced organization.

Grants transparent overviews for the lifecycle of each incident.

Create an inventory of a company's hardware assets.

Create an inventory of a company's software assets.

Create an inventory of a company's cloud assets.

Create an inventory of a company's mobile assets.

Detect new assets as they enter a network and add them to asset inventory.

Remotely wake, restart, and install applications on sleeping devices.

Print files from remote computer onto the local printer, without having to transfer the file between computers.

Connects instantly via group chats, web-based chats, offline messaging, persistent chat groups, and customer-initiated chat.

Allows to draw, highlight, encircle, and box certain areas on the screen of the remote computer to enhance support and communicate better.

Allows mobile device access to provide support or connect to your computer from anywhere.

Provides support across iOS, Mac, Android, PC and other devices.

Allows cross-platform device support, supporting Windows, Mac, Linux, iOS, Android, and Chromebook devices.

Supports various video file formats

Provides robust reporting capbilities like session details, technician performance information, and end users’ survey summaries.

Creates multiple restore points to record different system states so users can restore to any time point when there is a need.

Backs up any file size, file type, external drive, and network share.

Backup process doesn't slow down or interrupt workflow.

Routinely backs up the changed files instead of the whole system to save space.

Adds backup to the boot menu so that users can launch the application in Pre-OS environment and restore when operating system cannot start.

Creates a bootable USB drive to start up computer and restore system when OS is corrupted.

Restores backup through online or cloud storage.

Use AI to generate content in the form of text, images, videos, etc.

Use AI to generate content in the form of text, images, videos, etc.

Provides powerful filtering, tagging, and indexing to quickly locate relevant documents across complex IT environments.

Maintains a history of changes and allows admins to revert documentation to a previous version.

Ensures that only authorized personnel can view or edit content.

Define levels of authorization for access to specific files or systems

Search for specific words or phrases within a document or database

Seamlessly connects with existing IT service management and monitoring platforms, streamlining ticket resolution and ensuring real-time updates.

Offers ready-to-use templates and automated workflows, standardizing documentation creation and speeding up routine procedures

Provides dashboards and reports to track documentation quality, regulatory compliance, and alignment with internal policies.

Set up connections to third-party platforms to improve business processes

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Automated or logic-based workflows that assist in the creation of electronic documents

Provides true real-time network monitoring to detect and resolve issues instantly, rather than relying on near-time data.

Measure the actual bandwidth available on a local network (LAN or WiFi)

Monitor the IP addresses of the incoming traffic

Continuously scan servers on a designated network to monitor health and search for any irregularities or failures

Monitor networks, websites, or other assets across multiple locations

Combines packet and flow analysis techniques to provide a comprehensive view of network traffic and performance.

Set and monitor service level agreements to ensure timely response and resolution

Manage assets throughout their lifecycle to optimize profit

Track, manage and store the applications of potential future members, customers or candidates

Identify component attributes like servers, hardware, software, and manage relationships across all services

Manage and store data in a database

Track and manage schedules and meetings via an integrated calendar

Create, design and manage workflows for repetitive tasks

Track and manage adherence to policies for any service, product, process, or supplier

Track and manage inventory levels to maintain proper supply

Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications

Monitor service demand and performance to plan for adequate resources that meet business needs

Track and monitor efficient handling of all changes/transitions

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Identify component attributes like servers, hardware, software, and manage relationships across all services

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications

Monitor service demand and performance to plan for adequate resources that meet business needs

Track and manage adherence to policies for any service, product, process, or supplier

Set and monitor service level agreements to ensure timely response and resolution

Identify and orchestrate execution of actions needed to restore systems to optimal conditions

Monitor and manage resource utilization for network infrastructure

Install software updates and bug fixes remotely

Set up connections to third-party platforms to improve business processes

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Addition of necessary external data, applications, tools, or features

Set up connections to third-party platforms to improve business processes

Integrates with Active Directory

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Software program that continuously adjusts its behavior based on observed data

Set up connections to third-party platforms to improve business processes

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Set up connections to third-party platforms to improve business processes

Manage and support multiple languages

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Set up connections to third-party platforms to improve business processes

Assign available resources (human and/or non-human) to various projects and tasks

Manage and support multiple languages

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Move files across different systems or networks

Set up connections to third-party platforms to improve business processes

Integrates with Active Directory

Set up connections to third-party platforms to improve business processes

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Set up connections to third-party platforms to improve business processes

Move files across different systems or networks

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Set up connections to third-party platforms to improve business processes

Integrates with Active Directory

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Works across multiple software systems or databases

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Creates detailed models of normal user and device behavior across endpoints.

Generates new security policies or modifies existing ones to adapt to evolving threats.

Analyze patterns and predicts potential endpoint failures or security breaches before they occur to proactively perform maintenance tasks or apply security patches, reducing downtime and preventing incidents.

Automatically deploys software updates and security patches to ensure all endpoint devices remain up-to-date with the latest protection against vulnerabilities.

Automatically discovers and maintains an updated inventory of all endpoints within the network, ensuring accurate asset management.

Equips endpoints with the ability to self-diagnose and repair certain issues without manual intervention.

Provides centralized monitoring of endpoint status and health, enabling remote troubleshooting and management for IT teams.

Search and filter data across systems to locate required information by entering keywords or certain criteria

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Leave comments and notes on documents for others to view

Facilitates online authoring and publishing of the content

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Centralized repository to store content and assets

Assign categories, labels, tags, or attributes to documents for organization, search and storage

Assemble applications and processes by dragging over and arranging pre-built components

Pre-designed layouts that can be customized to match preferences and requirements

Track changes in laws and regulations and compare previous legislation to current legislation

Use AI to generate content in the form of text, images, videos, etc.

Generate and store passwords in an encrypted database and assist in retrieving lost or forgotten passwords

Store, manage, and track all electronic documents in a centralized location

Visualization tool to organize and optimize tasks and track their status at every stage of workflow

Visual representation of project's schedule, sequence and duration of tasks, benchmarks and dependencies

Manage global or internal standards that are designed to measure the impact of business processes or procedures.

Manage usernames, account numbers, passwords, biometric data, public access keys, and other documentation

Managing inventories and tracking changes to hardware and software configurations

Manage and control the security aspects of an organization's digital assets, resources, and operations

Provides a channel for team members to share media files, communicate, and work together

Scan, move or upload electronic files within the software's repository

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Monitor the movement of one or more IT assets throughout the organization

Sample files or documents that could be customized as needed or used as is

Identify component attributes like servers, hardware, software, and manage relationships across all services

Manage product specific documents in a categorized order

An itemized to do list that can be edited as tasks are completed

Track and report regulatory data to either internal management or external stakeholders

Attach digital tags to documents and assets for identification, search, or monitoring purposes

Monitor the progress of projects from start to finish

Create, design and manage workflows for repetitive tasks

Creating relationships between different IT assets to define their status and dependencies in a network

Store and organize documents in a centralized system

View and track pertinent metrics to find patterns and gain insights from data

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills

Track and document all activities across devices, networks, and other systems

Store, manage and track all forms in a centralized location

Specifically developed for the IT sector

Public or private sharing of digital files such as documents, audio/video, images, and more

A repository of previously used/received RFP questions with responses

Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access

Alter the layout and content of reports

Customize data fields to support various needs and use cases

Add customized logos and colors to align with company branding

Import and export data to and from software applications

Allow users to access multiple services after entering their login credentials once

Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving

Edit text as needed

An extended application or connector that enables users to perform additional services with their current set of tools

Online forums/groups where users can ask questions, share ideas, best practices, etc.

Application programming interface that allows for integration with other systems/databases

Ability to chat online in real time

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and manage schedules and meetings via an integrated calendar

Online portal through which end users can access the system, manage tasks, or obtain information

Manage and track all internal and external communication conducted via calls, email, text, or chat

Create and manage digital catalog of products/services with their details, specifications, and price

Arrange tasks based on the level of priority or urgency

Track work performed and resources used for past customers, sites, or assets

Private online space that lets businesses securely share documents and provide information access to clients

Customize contracts and forms to collect specific information

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Application programming interface that allows for integration with other systems/databases

Database containing accurate and up-to-date information on all operational services

Notifications that are delivered to users as soon as an event occurs

Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Active monitoring of systems, applications, or networks

Use AI to generate content in the form of text, images, videos, etc.

Gauge satisfaction and receive information for improvement and success

Assemble applications and processes by dragging over and arranging pre-built components

Online portal through which end users can access the system, manage tasks, or obtain information

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Automatic reply functionality for incoming messages

Add customized logos and colors to align with company branding

Pre-designed layouts that can be customized to match preferences and requirements

Track the status of support tickets/escalations as they move through the service queue

Tickets are automatically assigned to specific agents based on predefined rules

Templated responses for responding quickly to recurring support requests

Provides a channel for team members to share media files, communicate, and work together

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Customize data fields to support various needs and use cases

Track and document all activities across devices, networks, and other systems

Search and/or filter for items using names, keywords, descriptions, tags, metadata, etc.

System alerts about the need to escalate an issue or request

Define levels of authorization for access to specific files or systems

Creation and customization of dashboards

Control system behavior and appearance, and access and report on system status/health from a distant location

Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle

Communicate using direct chat or messages within the system

Manage the process of evaluating documents or requests submitted for approval

A record of all activities within the system, including user access, changes made, etc.

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Store, manage and track all forms in a centralized location

Track, report on and implement actions pertaining to physical safety at the workplace

Track and manage adherence to policies for any service, product, process, or supplier

Enforces guidelines set by the Occupational Safety and Health Administration to remain legally compliant

Create, manage and track all task activities and progression

Allow users to access multiple services after entering their login credentials once

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Plan and implement business continuity measures in case of unforeseen events

Store, manage, and track all electronic documents in a centralized location

Application programming interface that allows for integration with other systems/databases

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Pre-designed layouts that can be customized to match preferences and requirements

Active reporting of data and metrics

Investigate and take action at root cause or error in processes to prevent recurring issues

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Identify and respond to unexpected problems or failures (ie. "negative events")

Record and track all relevant internal and external communications

A record of all activities within the system, including user access, changes made, etc.

Manage incidents related to outages or breaches in functionality of IT systems

Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws

A chronological record of actions or occurrences within a network, software, or process

Analyze potential risks across the organization

Create, design and manage workflows for repetitive tasks

Initiate collection and analysis of known risks

Report and update incidents related to health or workplace injuries that occur on a job or en route to a job site

Online portal through which end users can access the system, manage tasks, or obtain information

Alter the layout and content of reports

Track, manage, or resolve user requests and IT incidents/issues

Set and monitor service level agreements to ensure timely response and resolution

Timed notification for any upcoming task, deadline, appointment, or activity

Track and organize on-call shifts

Oversee people and resources to carry out an investigation

Schedule predetermined or ad hoc maintenance services and labor requests

Track the status over time for a request, process, asset, or transaction

A record of all activities within the system, including user access, changes made, etc.

Allow users to access multiple services after entering their login credentials once

Includes firewalls, intrusion detection, and network-based antivirus programs to provide security against online threats

Continuously scan servers on a designated network to monitor health and search for any irregularities or failures

Use AI to generate content in the form of text, images, videos, etc.

Online portal through which end users can access the system, manage tasks, or obtain information

A chronological record of actions or occurrences within a network, software, or process

Schedule predetermined or ad hoc maintenance services and labor requests

Import and export data to and from software applications

Generative AI models can create personalized recommendations for users based on their preferences and behavior.

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Tracking KPIs over a certain period to assess helpdesk issues, ticket status & resolution, costs and revenue stats, assets usage & more

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Define levels of authorization for access to specific files or systems

Inspecting the issue resolution process for compliance with related systems and regulatory guidelines

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Application programming interface that allows for integration with other systems/databases

Notifications that are delivered to users as soon as an event occurs

Active monitoring of systems, applications, or networks

Streamlining repetitive tasks and activities through automated and predefined workflows

A record of all activities within the system, including user access, changes made, etc.

Provides a channel for team members to share media files, communicate, and work together

Use AI to generate content in the form of text, images, videos, etc.

Access software remotely via mobile devices

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Configure existing workflows to meet your organization's needs

Automatically retrieve and pull information from documents, websites, images, data sets, and other sources

Initiate collection and analysis of known risks

Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc.

Track and report regulatory data to either internal management or external stakeholders

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Dynamic maps that update whenever network changes are made

Monitor the movement of one or more IT assets throughout the organization

Track and manage task relationships and dependencies

Import and export data to and from software applications

Connect to big data sources

Assemble applications and processes by dragging over and arranging pre-built components

Export a map or layout to share

Application programming interface that allows for integration with other systems/databases

A way to visually represent data where different categories of items are marked with different colors

Track the availability time for a designated network or website over a given period of time

Store and organize documents in a centralized system

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Plan availability and assign specific time slots for tasks and resources

A chronological record of actions or occurrences within a network, software, or process

Alter the layout and content of reports

Collect and analyze traffic data about website visitors

Track unplanned equipment or network failures

Alerts for when traffic utilization or network performance deviates from pre-defined threshold settings

Internet standard protocol for collecting information about managed devices on a network

Define levels of authorization for access to specific files or systems

Take actions to troubleshoot issues for networks, devices, etc.

Schedule predetermined or ad hoc maintenance services and labor requests

Network topology maps providing infrastructure visualization for devices, connections, configurations, etc.

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Search and filter data across systems to locate required information by entering keywords or certain criteria

Discover patch statuses and vulnerabilities

Create a virtual version of operating systems, storage devices, or computer network resources

Define network parameters and threshold settings to monitor network health and take necessary precautions

Notifications that are delivered to users as soon as an event occurs

Notifications via mobile devices

System alerts about the need to escalate an issue or request

The creation of a bug/issue ticket, submitted by a team member, customer or end user

Inspecting the issue resolution process for compliance with related systems and regulatory guidelines

Alter the layout and content of dashboards

Receive and/or send email notifications for urgent updates, requests, or other information

Prevents, detects and removes malware

Access client's system information, including hardware and software configuration, to perform diagnostics

Deploy updates or install new software remotely

Access work applications remotely, for when working away from the office and/or traveling

Streamlining repetitive tasks and activities through automated and predefined workflows

Access software remotely via mobile devices

Track and interpret metrics on the usage of company resources

Print tickets, receipts, and other information on location

Online portal through which end users can access the system, manage tasks, or obtain information

Access work applications remotely, for when working away from the office and/or traveling

For devices running on Android.

Gauge satisfaction and receive information for improvement and success

Digital displays use technologies such as LCD, LED, projection and e-paper

Scan barcodes to ensure accurate pricing and label tracking

Interactivity between software and users by touching areas on the screen of display devices

Accept and process customer payments for products or services using hardware and software

Allows to lock a device into a specific set of apps

Ability of websites, web applications, or mobile applications to function without an active internet connection

Use AI to generate content in the form of text, images, videos, etc.

Matrix barcode that stores information

Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency

Identify the physical location of an individual, asset, device, etc.

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Provides user and content restrictions during web browsing

Design, modify, and organize how content is displayed on a system interface

Check-in and out via a mobile device or kiosk

Allow or block access to specific domains and individual pages

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Add customized logos and colors to align with company branding

Operate/access software on iPad Devices

View and track pertinent metrics to find patterns and gain insights from data

Allows to lock a device into a specific app

Sample files or documents that could be customized as needed or used as is

Track the status of assets and whether they're checked in or out

Customize, sell, and distribute tickets

Entering, storing, and transmitting electronic and/or online orders, tests and other services for all types of industries

Notify large groups of people simultaneously about important updates.

Track visitors and purpose of visits

Securely stores data to prevent data loss or breaches

Define levels of authorization for access to specific files or systems

Control and manage access to wireless networks

Allow users to access multiple services after entering their login credentials once

Manage the enrollment and onboarding of all new members and accepted applications

The system can automatically recognize a user and/or device

Application programming interface that allows for integration with other systems/databases

Ensures that only certain features of the devices are accessible and the rest are hidden/unavailable for usability/security reasons

Deploy updates or install new software remotely

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Create a schedule when files and folders are synchronized

Monitor the movement of one or more IT assets throughout the organization

Extra layer of security that requires not only a password and username but also something specific to that user

Take actions to resolve performance issues for devices wirelessly

Observe and track the demand, usage, progress or quality of a system, product, or user

A record of all activities within the system, including user access, changes made, etc.

Writing code or scripts to automate repetitive tasks, streamline processes, and increase efficiency within an IT environment

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Plan availability and assign specific time slots for tasks and resources

Schedule predetermined or ad hoc maintenance services and labor requests

Use AI to generate content in the form of text, images, videos, etc.

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Protect users working remotely and provide secure environments for personal devices to access company programs

Application programming interface that allows for integration with other systems/databases

Active reporting of data and metrics

Create, manage, and send invoices or bills to customers

Prevents, detects and removes malware

Includes firewalls, intrusion detection, and network-based antivirus programs to provide security against online threats

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

A chronological record of actions or occurrences within a network, software, or process

Online portal through which end users can access the system, manage tasks, or obtain information

Analyze and gain insights into data in real-time

Create backups and provide methods to recover deleted/lost data

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Receive system updates as soon as any changes are made

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Alter the layout and content of reports

Track and interpret metrics on the usage of company resources

Track and manage the scheduling of tasks

Data is backed up automatically to prevent data loss

Automatically scan the network for devices and take pre-defined actions upon discovery

Discover patch statuses and vulnerabilities

Intended to be used by managed service providers

Add customized logos and colors to align with company branding

Receive notification of issues as soon as they occur

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Receive data and information in real time

Define levels of authorization for access to specific files or systems

View and track pertinent metrics to find patterns and gain insights from data

Prevent and monitor unauthorized access, misuse, modification, or denial of a computer network and network-accessible resources

Track the availability time for a designated network or website over a given period of time

Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access

Move files across different systems or networks

Extra layer of security that requires not only a password and username but also something specific to that user

Allow users to access multiple services after entering their login credentials once

Track and manage adherence to policies for any service, product, process, or supplier

Provides a channel for team members to share media files, communicate, and work together

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Communicate using direct chat or messages within the system

Use AI to generate content in the form of text, images, videos, etc.

Transfer a support session to another team member

Deploy updates or install new software remotely

A record of all activities within the system, including user access, changes made, etc.

Add customized logos and colors to align with company branding

Continuously scan servers on a designated network to monitor health and search for any irregularities or failures

Receive system updates as soon as any changes are made

Take actions to troubleshoot issues for networks, devices, etc.

Active monitoring of systems, applications, or networks

Create, design and manage workflows for repetitive tasks

Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Gauge satisfaction and receive information for improvement and success

Track and document all activities across devices, networks, and other systems

Online portal through which end users can access the system, manage tasks, or obtain information

Application programming interface that allows for integration with other systems/databases

Allow customers/users to submit support queries and service requests

Define levels of authorization for access to specific files or systems

Access work applications remotely, for when working away from the office and/or traveling

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Alter the layout and content of reports

Notifications that are delivered to users as soon as an event occurs

Connect with meeting participants remotely over video

Access client's system information, including hardware and software configuration, to perform diagnostics

Set up connections to third-party platforms to improve business processes

View and track pertinent metrics to find patterns and gain insights from data

Safeguard confidential data and meet compliance regulations

Restore a physical server or computer to its original state (i.e., rebuild from scratch) for data recovery

Track and report regulatory data to either internal management or external stakeholders

Process of copying and storing data in more than one site or node

Extra layer of security that requires not only a password and username but also something specific to that user

Assemble applications and processes by dragging over and arranging pre-built components

Reduction in the number of bits needed to represent data

Allow users to access multiple services after entering their login credentials once

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Compare new data with existing records to detect duplicate entries

Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications

Support multiple operating system

Schedule automatic backups by selecting the frequency of data backup jobs

Records the events that occur during a backup process

System alerts about the need to escalate an issue or request

Create, save, and store files

Convert data into a code for security

Identify sensitive or personal information collected from users

Manage/customize policies to organize data and determine where data should be stored or archived and for how long.

Search and filter data across systems to locate required information by entering keywords or certain criteria

Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Track revisions and updates made to files and navigate between different versions

Import, collect, and capture data from multiple sources

Move from one database to another, or upgrade the version of database software being used

Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes

Create, design and manage workflows for repetitive tasks

Use AI to generate content in the form of text, images, videos, etc.

Define levels of authorization for access to specific files or systems

Create, manage, and track policies and procedures within an organization

Includes a variety of messaging formats including industry-specific (EDIFACT, HL7, X12)

Active reporting of data and metrics

Application programming interface that allows for integration with other systems/databases

Graphical representation of data

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Search for specific words or phrases within a document or database

Collect and maintain structured information that describes data or content

Define levels of authorization for access to specific files or systems

Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes

Attach digital tags to documents and assets for identification, search, or monitoring purposes

Receive and/or send email notifications for urgent updates, requests, or other information

Compile and organize data into specific metrics

Provides protection against malicious attachments.

Store items for a designated period of time

Manage/customize policies to organize data and determine where data should be stored or archived and for how long.

Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access

Data compression technique for eliminating duplicate copies of repeating data

A record of all activities within the system, including user access, changes made, etc.

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Manage, store and organize emails within the system or via third-party apps

Create, design and manage workflows for repetitive tasks

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Prevents, detects and removes malware

Create, manage, and track policies and procedures within an organization

Finding, identifying and collecting information for legal proceedings

A chronological record of actions or occurrences within a network, software, or process

Techniques to prevent and filter unwanted or unsolicited email spam from reaching a user's inbox

Provides a channel for team members to share media files, communicate, and work together

Application programming interface that allows for integration with other systems/databases

Encode, restructure, and modify data to reduce its size

Import and export data to and from software applications

Internet standard communication protocol to transmit electronic mails

Track revisions and updates made to files and navigate between different versions

Create backups and provide methods to recover deleted/lost data

Protect incoming and outgoing communications against malware, spam, display spoofing, and other threats

Supports multiple file formats, such as Doc, Docx, PDF, HTML, etc.

Track and manage adherence to policies for any service, product, process, or supplier

Assemble applications and processes by dragging over and arranging pre-built components

Find & retrieve relevant data or documents

Looking at data from different sources and finding possible duplicates, or identical matches

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Use AI to generate content in the form of text, images, videos, etc.

Helps in synchronizing files and folders from remote servers or computers

Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency

A record of all activities within the system, including user access, changes made, etc.

Observe and track the demand, usage, progress or quality of a system, product, or user

Set & manage permission levels based on user roles and restrict access to only authorized individuals

Manage the process of evaluating documents or requests submitted for approval

Files and folders are updated in real-time when changes/edits are made

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Allow users to access multiple services after entering their login credentials once

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Track revisions and updates made to files and navigate between different versions

Add customized logos and colors to align with company branding

Create a schedule when files and folders are synchronized

Extra layer of security that requires not only a password and username but also something specific to that user

Active monitoring of systems, applications, or networks

At least a username and password is required to access the system

Create backups and provide methods to recover deleted/lost data

Ability to restore deleted, hidden, or lost data from an email server/system

Compliant with HIPAA, which sets standards for sensitive patient data protection

Detects conflicts in the latest version when multiple users are editing a file at the same time

Verify the identity of users/devices to enable secure access

Access software remotely via mobile devices

Communicate using direct chat or messages within the system

Use AI to generate content in the form of text, images, videos, etc.

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Define levels of authorization for access to specific files or systems

Leave comments and notes on documents for others to view

Track and document all activities across devices, networks, and other systems

Synchronization process that copies files in both directions to reconcile changes as needed

Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes

Convert data into a code for security

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Move files across different systems or networks

Process to track, record, and analyze expenses that occurred over the entire duration of a given project

Define levels of authorization for access to specific files or systems

Arrange tasks based on the level of priority or urgency

Customize data fields to support various needs and use cases

Import and export data to and from software applications

Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle

Add customized logos and colors to align with company branding

Application programming interface that allows for integration with other systems/databases

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

View and track pertinent metrics to find patterns and gain insights from data

Scan barcodes to ensure accurate pricing and label tracking

Observe and track the demand, usage, progress or quality of a system, product, or user

Customize contracts and forms to collect specific information

Track and report regulatory data to either internal management or external stakeholders

Graphical representation of data

A record of all activities within the system, including user access, changes made, etc.

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Online portal through which end users can access the system, manage tasks, or obtain information

Alter the layout and content of reports

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Determine which patches should receive immediate attention

Track the status over time for a request, process, asset, or transaction

Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws

The ability to manage all patches within a network

Access work applications remotely, for when working away from the office and/or traveling

Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications

Discover patch statuses and vulnerabilities

Track and document all activities across devices, networks, and other systems

Create, manage, and track policies and procedures within an organization

Deploy updates or install new software remotely

Monitor the movement of one or more IT assets throughout the organization

Manage the process of evaluating documents or requests submitted for approval

Set a time to deploy patches automatically

Define levels of authorization for access to specific files or systems

Create labels for products that contain required information such as colors, sizes, dates, etc.

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Test patches before deployment to mitigate security risks

Allow customers/users to submit support queries and service requests

Setup recurring or automatic scans

Integrates with Active Directory

Track and manage adherence to policies for any service, product, process, or supplier

Track, manage and store the applications of potential future members, customers or candidates

Application programming interface that allows for integration with other systems/databases

Initiate collection and analysis of known risks

Plan availability and assign specific time slots for tasks and resources

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Schedule predetermined or ad hoc maintenance services and labor requests

Use AI to generate content in the form of text, images, videos, etc.

Receive system updates as soon as any changes are made

Track and interpret metrics on the usage of company resources

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Install software updates and bug fixes remotely

Set up connections to third-party platforms to improve business processes

Continuously scan servers on a designated network to monitor health and search for any irregularities or failures

Active reporting of data and metrics

A chronological record of actions or occurrences within a network, software, or process

Set and monitor service level agreements to ensure timely response and resolution

Creating, updating, monitoring accuracy, and ensuring brand consistency for all materials distributed to mobile devices.

Use AI to generate content in the form of text, images, videos, etc.

Control system behavior and appearance, and access and report on system status/health from a distant location

Manage the processes involved when making the application ready for use

Create, manage, and track policies and procedures within an organization

Install software updates and bug fixes remotely

Convert data into a code for security

Track and manage adherence to policies for any service, product, process, or supplier

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Identify component attributes like servers, hardware, software, and manage relationships across all services

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Allow customers/users to submit support queries and service requests

Manage and secure access to business data and applications on personal devices.

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Control, secure and enforce policies on mobile devices such as smartphones, tablets etc.

Track status, assign actions, and control access to systems for devices within the organization

Download applications that can be internally saved

Define levels of authorization for access to specific files or systems

Streamlining repetitive tasks and activities through automated and predefined workflows