What do you dislike about Bitdefender GravityZone?
It's a very confusing product mix. We moved to GravityZone for small-business, thinking it would do more for us. Turns out the less expensive, dedicated Small Business portal is actually better, and includes VPN and mobile device management. VPN is not even available with Gravity Zone, and adding mobile devices is expensive.
Impossible to get a sales person though, as they priritize home users (which get both phone and chat support) over their business users. Business customers need to send in an email and wait up to 48 hours for a reply. Seems odd to me that they provide more support for individual users than their higher paying business customers, but what do I know?
The product is easy to install, but challenging to manage. I had to uninstall it just to print from my local printer. Finally figured out how to configure their firewall for printing, but have not yet figured out how to tell the system I am on a protected network, not a public one. Nothing, so far, seems to be able to address that and support, as mentioned, is minimal at best.
Also, the cost to add mobile devices on Gravity Zone is expensive, so we have had to keep Norton on those. Strangely, their dedicated Small Business portal pricing includes them.
Have used the product frequently since installing and it is very powerful, but we may end up switching after the dissapointing lack of product support. Review collected by and hosted on G2.com.