HaloITSM Reviews & Product Details

HaloITSM is extremely easy to use thanks to its clean, modern interface and simple drag-and-drop workflow builders. It gives you all the powerful tools you need in one affordable package, without the technical headaches or hidden costs of other platforms. Review collected by and hosted on G2.com.

The platform has a steep learning curve because its deep customization requires a lot of manual configuration and "trial and error." Additionally, creating advanced custom reports often requires SQL knowledge, which can be difficult for non-technical users to manage. Review collected by and hosted on G2.com.

We’re able to work directly with the Halo developers to adjust how their core code works. They’re also very easy to collaborate with when we need additional global options. Review collected by and hosted on G2.com.

They’re still a relatively young company, so we don’t have many customers who have used them long enough to work through all the kinks or fully identify the opportunities. Review collected by and hosted on G2.com.

It can be great at combining everything you may need such as a knowledge guide, the reporting, the ease of use and very quick to get to know the system Review collected by and hosted on G2.com.

It can sometimes feel very long winded when writing a ticket up and then keeps opening new tabs Review collected by and hosted on G2.com.

I like that HaloITSM was simple to set up and easy to use. It effectively logs all tickets from our employees regarding IT break/fix issues. Its AI capabilities are also a plus, helping us create documentation for common problems and figure out trending data, which enhances our workflow efficiency. Review collected by and hosted on G2.com.

I don't like that the resolution state going from pending to resolution requires some extra steps. I wish some items were more customizable in the program, especially how the ticket goes from cradle to grave. Review collected by and hosted on G2.com.

integration with other platforms, eazy to config Review collected by and hosted on G2.com.

i would like more integrations, better knowledge base, easiest report generation Review collected by and hosted on G2.com.

HaloITSM manages to be both powerful and incredibly easy to use. It's a fantastic combination, especially compared to clunky ITSM tools of the past. Both technicians and end-users can navigate it with ease, saving everyone time and frustration.

The extensive customization options are what truly make HaloITSM shine. We were able to tailor it perfectly to our existing workflows, eliminating the need to adapt to a rigid system. This flexibility is a game-changer for efficiency.

The clean, modern interface is a breath of fresh air. It's a stark contrast to outdated ITSM platforms that felt like relics from a bygone era. This modern design not only looks great but also contributes significantly to the overall user experience. Review collected by and hosted on G2.com.

HaloITSM shines in so many areas, but one minor limitation to consider is the level of UI customization. While it offers a good degree of flexibility to adapt workflows, some users might crave more granular control over the interface itself. Review collected by and hosted on G2.com.

The thing that stands out when you first open Halo is how neat the user interface is, very intuitive and easy to navigate which allows our agents to quickly familiarise themselves with the software. Halo is highly configurable with a large range of customisable features and options which allow us to tailor the software to our specific needs for both internal and external customers. The Halo Support team are friendly, very helpful and responsive to any queries. The numerous integrations to work with related products are readily configured through the UI, or for more advanced integration there's an API which is perfect for delivering more detailed functionality to our end users.

In addition to the ticket management, we also use Halo for resource/asset booking for various rotas, desk, room, and vehicle bookings and coupled with the Halo API it's easy to embed an iframe to display absolutely any information direct through a service in the portal. This is a very powerful mechanism which allows highly customisable formats to be displayed such as image maps, calendars, graphic and tabular information which is highly effective and simplifies interaction for our more complex processes.

We make extensive use of the asset catalogue and when integrated with the imported user list we can easily track our assets across the organisation. Integrated with the ticket rules, workflows and routing available, this makes processes such as leaver and new start management straightforward, with automation in the workflows being used to notify the necessary staff at appropriate times.

Most of our functionality is based around the service catalogue within Halo and we use this to deliver our services to the end user through a hierarchical tree, making service selection a simple and straightforward process. This can be further customised through the interface using user access permissions on a per service basis alongside the readily accessible "Custom CSS" option from within the configuration section of the software. Review collected by and hosted on G2.com.

There's not much to dislike to be honest as there always appears to be a solution within Halo that can accommodate our needs. Perhaps the one thing is that finding the necessary configuration item can at times be quite challenging but support from the Halo team is always very responsive if you're stuck. Review collected by and hosted on G2.com.

I've tried many ITSM solutions before. Most were expensive, clunky, ugly and annoying to use. HaloITSM is the exact opposite. Looks sleek, it's fast, and it's constantly evolving. The technical support is excellent, and the developers listen to suggestions and implement them. Review collected by and hosted on G2.com.

Some settings are a bit hard to find, but I think that comes down to how much can be customised, so I would say that sometime HaloITSM is too good for...its own good! Review collected by and hosted on G2.com.

The Halo Service Desk offering is both simple and effective, which is very rare for Service Desk software. As a new company, we looked for software that would meet our needs and reflect our growth in its capability; Halo Service Desk does this. It's simple and easy to use for agents and complements our offering to our customers. The configuration is critical and enables us to adjust and customize to suit demands placed on a new company. Review collected by and hosted on G2.com.

There are a lot of features that Halo Service Desk covers and the guys at Halo are constantly making enhancements and improvements but the documentation is sometimes unclear or unavailable straight away which can be frustrating. Review collected by and hosted on G2.com.

The product is simple to use, highly customisable and suits the needs of the business, rather than having to adapt our business to the way the product works. Support team are quick, responsive and very helpful and changes to the system happen on a very regular basis with new features being added and older ones being optimised. Review collected by and hosted on G2.com.

Sometimes it can be hard to work out where a feature sits and you end up having to contact support (who are always happy to help), new video tutorials are nice but there are not enough of them Review collected by and hosted on G2.com.