---
title: HaloITSM Reviews
meta_title: 'HaloITSM Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 22 reviews by the users' company size, role or industry to
  find out how HaloITSM works for a business like yours.
aggregate_rating:
  rating_value: 4.8
  review_count: 22
  scale: '5'
date_modified: '2026-07-13'
parent_category:
  name: IT Management
  url: https://www.g2.com/categories/it-management
---

# HaloITSM Reviews
**Vendor:** Halo Service Solutions  
**Category:** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools)  
**Average Rating:** 4.8/5.0  
**Total Reviews:** 22
## About HaloITSM
HaloITSM provides ITIL aligned help desk software that can be installed on premise or in the cloud. With over 25 years of experience, HaloITSM has been developed to offer a feature rich application whilst maintaining a simple to use interface. Features include: Incident Management, Problem Management, Change Management, Asset Management, Service Catalogue, Telephony Integration, as well as the best of breed mobile apps. Five Key Differentiators: 1. Software tailored to the user's business (Customizable) 2. Value (All-Inclusive Service Desk Solution) 3. Suitable for organisations of all sizes and from any industry 4. Customer centric 5. Seamless migration process



## HaloITSM Pros & Cons
**What users like:**

- Users appreciate the **ease of use** of HaloITSM, praising its simple setup and efficient ticket logging capabilities. (1 reviews)
- Users appreciate the **easy setup** of HaloITSM, which simplifies ticket logging and enhances workflow efficiency. (1 reviews)
- Users appreciate the **workflow efficiency** of HaloITSM, thanks to its ease of use and effective ticket logging. (1 reviews)
- Users appreciate the **simple setup** of HaloITSM, making it easy to use and efficient for logging IT issues. (1 reviews)
- Users value the **simple setup and ease of use** of HaloITSM, enhancing workflow efficiency significantly. (1 reviews)
- Ticket Management (1 reviews)

**What users dislike:**

- Users find the **limited customization** in HaloITSM hinders their ability to manage tickets effectively. (1 reviews)
- Users find the **ticketing process cumbersome** due to extra steps required for resolution state changes. (1 reviews)


## HaloITSM Discussions
  - [What is HaloITSM used for?](https://www.g2.com/discussions/what-is-haloitsm-used-for)

- [View HaloITSM pricing details and edition comparison](https://www.g2.com/products/haloitsm/reviews?page=2&section=pricing&secure%5Bexpires_at%5D=2026-07-14+15%3A19%3A13+-0500&secure%5Bsession_id%5D=58bd64aa-c9da-4ea4-92dd-6ac73168fa88&secure%5Btoken%5D=8b37a6e24221dd6b8624e73b4a71ab21d617757b69d7c1017d64ec87ca6aa6ef&format=llm_user)
## HaloITSM Integrations
  - [Lansweeper](https://www.g2.com/products/lansweeper/reviews)
  - [NinjaOne](https://www.g2.com/products/ninjaone/reviews)

## HaloITSM Features
**Administration**
- Change Management
- Asset Management
- Reports & Analytics

**Monitoring**
- Constant Monitoring
- Timely Alerts
- TIcket Accuracy
- AI Monitoring

**Service Desk**
- Help Desk
- Incident Reports
- Process Workflow

**Management Tools**
- Ticket Assignment
- Standardization
- Lifecycle Visualization

**Management**
- Reporting
- Administration Console
- Access Management
- Asset Management
- Policy Dictation

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Functionality**
- Ticketing System
- Performance Logging
- Alerting
- Automation

**Agentic AI - Incident Management**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Agentic AI - IT Service Management (ITSM) Tools**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

## Top HaloITSM Alternatives
  - [Freshservice](https://www.g2.com/products/freshservice/reviews) - 4.6/5.0 (1,291 reviews)
  - [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) - 4.2/5.0 (242 reviews)
  - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) - 4.5/5.0 (1,786 reviews)