ScalePad Lifecycle Manager Reviews & Product Details

We purchased this product specifically to use for QBRs and EPRs with our clients, but it has never functioned as intended. Despite reaching out for support from both our sales representative and others, we were unable to get it working. Three months in, we requested to terminate the contract and upgrade our Lifecycle Insights plan, but were denied, even though we had not been able to get the product operational. The sales person claimed he was unaware that we were a telecom and IT company, which was surprising since 'TEL' is part of our company name. The implementation process on Manage was also very poor, which contributed to our inability to use the product properly. As a company that manages phone systems, we were advised to 'just put phones in under printer,' even though we couldn't update the name, which made the solution unworkable for our needs. Review collected by and hosted on G2.com.

Unfortunately, the product has never worked for our team, so I am dissatisfied with both the entire product and the sales and leadership team behind it. I am leaving this review because, despite reaching out multiple times, none of my concerns have been addressed as I requested. Review collected by and hosted on G2.com.

I really appreciate the convenience that ScalePad Lifecycle Manager provides. Its intuitive interface is one of its standout features for me, allowing me to navigate and manage equipment warranties with ease. The tool is extremely helpful in enabling me to quickly look up expiration dates and identify equipment that is ready for replacement, which is crucial in my role as a procurement manager. The ability to adjust terms and costs is also a big plus, as it gives me the flexibility to choose different terms and alter markups for PDFs as needed, making my work a lot more efficient. Additionally, the affordable warranties offered by ScalePad for servers and workstations are perfect for a managed service provider like us, as they allow us to set our markup according to our preferences, thus simplifying the quoting process. This easy-to-use quoting system allows us to generate a PDF and send it directly to our clients, saving us significant time and effort. Overall, ScalePad Lifecycle Manager is a really great tool that has become indispensable in our workflow. Review collected by and hosted on G2.com.

I'd like the ability to choose individual terms for each workstation in ScalePad Lifecycle Manager, rather than select devices for a one year, re-sort and select 2-Year, etc. Review collected by and hosted on G2.com.

I like being able to present the insights to our customers, such as identifying slow workstations and Windows 11 compatibility. These features make the tool very attractive. It helps us identify which machines are upgradeable and which ones need to be replaced, which would be a real pain to do manually. The initial setup was really easy too. Review collected by and hosted on G2.com.

I wish there were more automation and integration between initiatives, roadmaps, and insights. For example, I would love a feature that takes an insight like machines older than 4 years old and automatically puts them into automatic quarterly initiatives and planning. Review collected by and hosted on G2.com.

Their ability to gather warranty information from vendors that don't make it easy or in some cases at all possible from multiple sources and display it within a single console. Review collected by and hosted on G2.com.

The pricing can be high until you start to get into the high volumes of assets in order to bring it down. Review collected by and hosted on G2.com.

It continuously monitors device health and lifecycle status, sending proactive alerts when hardware is outdated or nearing end-of-life. This helps us stay ahead of potential issues without manual tracking. Also integration with our exisiting tools like ITGlue Review collected by and hosted on G2.com.

Some dashboards and reports feel rigid. More flexibility in tailoring views or creating custom metrics would help align with our business needs. Review collected by and hosted on G2.com.

ScalePad Lifecycle Manager has been a game-changer for us. It gives our SMB clients a cost-effective way to extend the life of their hardware beyond manufacturer warranties, something that’s incredibly valuable when budgets are tight. The warranty extensions are seamless, and ScalePad fills the gap perfectly when vendor support runs out. On top of that, the platform’s integrations with our PSA and RMM tools streamline everything, saving us time while keeping clients protected. It’s added real value to both our service delivery and customer conversations. ScalePad has saved the day for many of our clients when there would have been nowhere else to turn! Review collected by and hosted on G2.com.

I would like to see more integrations added but the ones available cover PSA and RMM options that MSP's typically use. Review collected by and hosted on G2.com.

It's easy to use with good reports. The support is great. We use the platform almost on a daily basis. Review collected by and hosted on G2.com.

The integrations are good but I don't think there is a way to have similar integrations and have it pull missing info and merge the information for the asset. Review collected by and hosted on G2.com.

I really appreciate being able to view all our assets in a single place, and having access to purchase dates and warranty details has truly made a difference for me. I use Scalepad nearly every day and value the information they offer. Review collected by and hosted on G2.com.

At first, you might be overwhelmed by a lot of information, however once you sort out how it's displayed, you can overcome this. Review collected by and hosted on G2.com.

The warranty lookup was useful. It was useful for gauging client tech debt. Review collected by and hosted on G2.com.

None of the M365 integration features worked for us, their team told us they couldn't figure it out and to contact Microsoft. We don't have issues with integrations of similar type. We cancelled after this interaction. Review collected by and hosted on G2.com.

Scale Pad integrates directly with our Connectwise platform, making it very easy to track equipment as an MSP. I use the information from ScalePad in all of my QBRs. Having the ability to renew warranties and recycle equipment is also super helpful. Customer supportis very responsive. Review collected by and hosted on G2.com.

The roadmap feature is a little time consuming. Review collected by and hosted on G2.com.