# ScalePad Lifecycle Manager Reviews **Vendor:** ScalePad **Category:** [Warranty Management Software](https://www.g2.com/categories/warranty-management) **Average Rating:** 4.5/5.0 **Total Reviews:** 198 ## About ScalePad Lifecycle Manager Lifecycle Manager gives MSPs the tools to lead strategic client conversations rooted in Customer Success—using roadmaps and client-friendly reporting to run impactful QBRs, align technology with business goals, and prove long-term value that results in increased revenue. Why become a Lifecycle Manager Partner? Know Every Client Inside and Out: Bring hardware, software, SaaS usage, goals, and roadmaps in one place—so you always know where each client stands, where they’re headed, and can lead every conversation with confidence. SaaS usage and AI adoption visibility: Get visibility into what apps are actually being used across your clients’ environments and browsers so you can guide renewals, fight shadow IT, and help clients adopt SaaS and AI more effectively. Build Roadmaps That Drive Clients Forward: Create forward-looking roadmaps that show clients where they’re going—and why. Proactively budget for what’s next and connect every IT recommendation to real business outcomes. Automate Strategic QBRs: Deliver polished, insight-driven QBRs in minutes - not hours. Lifecycle Manager automates data collection and presentation creation, giving your team tailored client insights that turn every QBR into a strategic conversation with clear next steps, buy-in, and budget alignment. See the Risks Before They Become Regrets: Centralized asset visibility and real-time risk insights help you identify aging hardware, expiring warranties, and other blind spots—so you can act early, prevent downtime, and show clients you’re always one step ahead. See firsthand how Lifecycle Manager can help at www.scalepad.com/lifecycle-manager Book a demo for Lifecycle Manager now at www.scalepad.com/lifecycle-manager/demo ## ScalePad Lifecycle Manager Pros & Cons **What users like:** - Users praise the **intuitive interface** of ScalePad Lifecycle Manager, which simplifies equipment management and boosts efficiency. (10 reviews) - Users value the **seamless integrations** with PSA and RMM tools, enhancing efficiency and client protection significantly. (7 reviews) - Users value the **centralized asset management** of ScalePad, streamlining access to warranty and purchase information effectively. (4 reviews) - Users appreciate the **easy setup** of ScalePad Lifecycle Manager, streamlining client warranty and workstation assessments efficiently. (4 reviews) - Users appreciate the **centralized management** of ScalePad Lifecycle Manager, streamlining device monitoring and multi-client oversight. (3 reviews) - Users appreciate the **great customer support** from ScalePad, which enhances their daily use and overall experience. (3 reviews) - Easy Access (3 reviews) - Monitoring (3 reviews) - Automation (2 reviews) - Device Monitoring (2 reviews) **What users dislike:** - Users desire more **automation and integration features** , highlighting gaps in functionality that limit streamlined processes. (4 reviews) - Users experience **integration issues** with ScalePad Lifecycle Manager, leading to frustration and a lack of automation between features. (3 reviews) - Users feel the pricing is **high and difficult to justify** unless managing a large volume of assets. (2 reviews) - Users experience noticeable **latency issues** with ScalePad, resulting in delays during hardware recycling and data syncing. (2 reviews) - Users report **poor customer support** , highlighting unaddressed concerns and unresolved integration issues leading to dissatisfaction. (2 reviews) - Users find the **inadequate reporting** options limiting, desiring more flexibility and customization for their needs. (1 reviews) - Users encounter **insufficient information** affecting their ability to utilize warranty features and reporting capabilities effectively. (1 reviews) - Limited Automation (1 reviews) - Users desire more **customization options** in dashboards and reports to better align with their business needs. (1 reviews) - Login Issues (1 reviews) ## ScalePad Lifecycle Manager Reviews ### 1. A Game-Changer for Client Meetings **Rating:** 4.5/5.0 stars **Reviewed by:** Jared H. | President / CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2026 **What do you like best about ScalePad Lifecycle Manager?** I really appreciate how ScalePad Lifecycle Manager has improved our client meetings and goal tracking, making it easier to track our deliverables. The integrations, both completed and in progress, are exciting and seem to be game changers for us. I am very pleased with the product and its future plans. The product brings in data from our current tools, providing reporting in a single pane of glass, which adds value not just to our TAMs and vCIO roles but also for our Service Delivery Manager, who can compare ticket performance to recurring issues. I like how the goals, initiatives, and deliverables deliver a clear path forward for our customers. They love seeing their budgeting in a graphical display and understanding their security posture and improvements being made. This clarity helps customers better grasp complex IT issues and the solutions we provide. **What do you dislike about ScalePad Lifecycle Manager?** I would like to see more of the integrations that they are working on come to fruition. **What problems is ScalePad Lifecycle Manager solving and how is that benefiting you?** ScalePad Lifecycle Manager improves client meetings and goal tracking, consolidates data reporting, and provides value across roles, showing IT performance and plans. Its integrations enhance central data visibility, aiding customer understanding. **Official Response from Brittany McDougall:** > Thanks for the thoughtful feedback, Jared. It’s great to hear Lifecycle Manager has been helping create more productive client conversations and giving your team a clearer way to demonstrate value. We’re also excited about the integrations in progress and appreciate you calling that out as an area you’re looking forward to seeing expand further. Thanks again for taking the time to share your experience. ### 2. Simple Setup and Smooth Two-Way IT Glue Sync for EoL Tracking **Rating:** 4.0/5.0 stars **Reviewed by:** Jared M. | System Operations Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2026 **What do you like best about ScalePad Lifecycle Manager?** The integration with our configurations in IT Glue are able to sync both ways for EoL expirations to be populated. The interface is simple to use and distribute to our team of engineers and account managers. Overall the setup is fairly simple and straightforward. **What do you dislike about ScalePad Lifecycle Manager?** The ability to integrate with additional sources is limited. It would be much more helpful to have hardware filters already limited to the available values, without this the workflow is slower because I'm filtering through all the potential types and manufacturers we don't use. **What problems is ScalePad Lifecycle Manager solving and how is that benefiting you?** Easy, updated expiration dates added to our configuration lists. **Official Response from Brittany McDougall:** > Thanks for the feedback, Jared. Glad to hear the integration have been working well for your team and that setup was straightforward. We also appreciate the feedback around filtering and additional integrations — that kind of input helps us continue refining the workflow experience. If you haven’t already, we’d encourage you to share your ideas with the product team at https://community.scalepad.com/ideas so they can track the feedback directly. Thanks again for sharing your experience. ### 3. Effortless Warranty Tracking, Worth the Cost **Rating:** 4.5/5.0 stars **Reviewed by:** Dave P. | Senior Technician, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2026 **What do you like best about ScalePad Lifecycle Manager?** I use ScalePad Lifecycle Manager for tracking warranties across our customer base and integrating with the RMM and PSA platforms we utilize. It enables automated and fast warranty lookups, which are immediately available on the device info page of our RMM and report into our PSA on attached assets. I find it very easy to set up, and it works very well. The integration setups were also straightforward and implemented with no problems. **What do you dislike about ScalePad Lifecycle Manager?** Monthly fee is substantial for the product, but management feel it is worth the cost. **What problems is ScalePad Lifecycle Manager solving and how is that benefiting you?** I find ScalePad Lifecycle Manager automates and speeds up warranty lookups, making this information quickly accessible within our RMM and reporting through our PSA platforms. **Official Response from Brittany McDougall:** > Thanks for the feedback, Dave. It’s great to hear Lifecycle Manager has been helping simplify warranty tracking and make that information more accessible across your existing tools. We’ve worked hard to make setup and integrations as straightforward as possible, so it’s great to hear that experience reflected in your rollout. We also appreciate the candid feedback around pricing, and we’re glad the platform has proven worthwhile for your team. Thanks again for sharing your experience. ### 4. Hassle-Free Warranty Management and asset age management. **Rating:** 5.0/5.0 stars **Reviewed by:** Mike W. | Director of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2026 **What do you like best about ScalePad Lifecycle Manager?** I really like being able to get a warranty for our clients on servers and workstations without a lot of hassle. It makes it easy for us get a price for the quote, and present that to a customer in an efficient manner. The initial setup of ScalePad Lifecycle Manager was also very easy. **What do you dislike about ScalePad Lifecycle Manager?** Particularly, the Lifecycle Manager doesn't pick up on virtualized hardware running VMware, which is something that would be useful. However, it's becoming a nonissue for us as we transition from VMware to Hyper V, which the Lifecycle Manager works great with. **What problems is ScalePad Lifecycle Manager solving and how is that benefiting you?** I use ScalePad Lifecycle Manager to keep our hardware refreshed and current with warranties, allowing us to manage sales without hassle and present quotes to customers efficiently. ### 5. Buyer Beware - Poor Product and Even Worse Support **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2025 **What do you like best about ScalePad Lifecycle Manager?** We purchased this product specifically to use for QBRs and EPRs with our clients, but it has never functioned as intended. Despite reaching out for support from both our sales representative and others, we were unable to get it working. Three months in, we requested to terminate the contract and upgrade our Lifecycle Insights plan, but were denied, even though we had not been able to get the product operational. The sales person claimed he was unaware that we were a telecom and IT company, which was surprising since 'TEL' is part of our company name. The implementation process on Manage was also very poor, which contributed to our inability to use the product properly. As a company that manages phone systems, we were advised to 'just put phones in under printer,' even though we couldn't update the name, which made the solution unworkable for our needs. **What do you dislike about ScalePad Lifecycle Manager?** Unfortunately, the product has never worked for our team, so I am dissatisfied with both the entire product and the sales and leadership team behind it. I am leaving this review because, despite reaching out multiple times, none of my concerns have been addressed as I requested. **What problems is ScalePad Lifecycle Manager solving and how is that benefiting you?** I was looking to address the challenge of standardizing our performance review process, but unfortunately, this product has not delivered as promised. It does not function as intended or as it was presented to us, so it has not provided any real benefit. As a result, we have decided not to renew our subscription, and we are also letting our peers know about our negative experience with the product. **Official Response from Brittany McDougall:** > Thanks for sharing your feedback. We’re sorry your experience with Lifecycle Manager and our support team fell short of expectations. If you’re still open to a conversation, we’d welcome the chance to work toward a better outcome. Or, at the very least, collect your feedback on it so we can improve. ### 6. Effortless Equipment Management with ScalePad **Rating:** 5.0/5.0 stars **Reviewed by:** Alan E. **Reviewed Date:** November 20, 2025 **What do you like best about ScalePad Lifecycle Manager?** I really appreciate the convenience that ScalePad Lifecycle Manager provides. Its intuitive interface is one of its standout features for me, allowing me to navigate and manage equipment warranties with ease. The tool is extremely helpful in enabling me to quickly look up expiration dates and identify equipment that is ready for replacement, which is crucial in my role as a procurement manager. The ability to adjust terms and costs is also a big plus, as it gives me the flexibility to choose different terms and alter markups for PDFs as needed, making my work a lot more efficient. Additionally, the affordable warranties offered by ScalePad for servers and workstations are perfect for a managed service provider like us, as they allow us to set our markup according to our preferences, thus simplifying the quoting process. This easy-to-use quoting system allows us to generate a PDF and send it directly to our clients, saving us significant time and effort. Overall, ScalePad Lifecycle Manager is a really great tool that has become indispensable in our workflow. **What do you dislike about ScalePad Lifecycle Manager?** I'd like the ability to choose individual terms for each workstation in ScalePad Lifecycle Manager, rather than select devices for a one year, re-sort and select 2-Year, etc. **What problems is ScalePad Lifecycle Manager solving and how is that benefiting you?** I use ScalePad Lifecycle Manager to easily find equipment warranty expirations and determine what needs replacement, simplifying my role as a procurement manager. It streamlines equipment management and enhances efficiency, providing valuable insights and configurations for MSPs. ### 7. Effortless Hardware Management with Valuable Insights **Rating:** 5.0/5.0 stars **Reviewed by:** Brian B. **Reviewed Date:** December 09, 2025 **What do you like best about ScalePad Lifecycle Manager?** I like being able to present the insights to our customers, such as identifying slow workstations and Windows 11 compatibility. These features make the tool very attractive. It helps us identify which machines are upgradeable and which ones need to be replaced, which would be a real pain to do manually. The initial setup was really easy too. **What do you dislike about ScalePad Lifecycle Manager?** I wish there were more automation and integration between initiatives, roadmaps, and insights. For example, I would love a feature that takes an insight like machines older than 4 years old and automatically puts them into automatic quarterly initiatives and planning. **What problems is ScalePad Lifecycle Manager solving and how is that benefiting you?** ScalePad Lifecycle Manager solves the headache of managing replacements and warranties. It makes presenting workstation insights like upgrade needs and Windows 11 compatibility easy, helping us identify which devices to upgrade or replace, which is usually a real pain. ### 8. Great Client-Ready Reports **Rating:** 4.5/5.0 stars **Reviewed by:** Kevin T. | Senior Engineer, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2026 **What do you like best about ScalePad Lifecycle Manager?** Great reports for meeting with our client base. **What do you dislike about ScalePad Lifecycle Manager?** Some times it just breaks and we have to go back and set it up again. **What problems is ScalePad Lifecycle Manager solving and how is that benefiting you?** Warranty expiration and management, Business meetings with clients. Backup monitoring. **Official Response from Brittany McDougall:** > Thanks for the feedback, Kevin. It’s great to hear Lifecycle Manager has been helping support your client meetings and reporting workflows. We also appreciate you calling out the setup issues you’ve experienced — reliability is important, and feedback like this helps us continue improving the experience. If you continue running into issues, we’d encourage you to connect with the team and fellow partners in the Lifecycle Manager community: https://community.scalepad.com/lifecycle-manager-55 ### 9. Effortless Warranty Tracking Across Vendors in One Console **Rating:** 4.5/5.0 stars **Reviewed by:** Adrian C. | Technical Director, Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2025 **What do you like best about ScalePad Lifecycle Manager?** Their ability to gather warranty information from vendors that don't make it easy or in some cases at all possible from multiple sources and display it within a single console. **What do you dislike about ScalePad Lifecycle Manager?** The pricing can be high until you start to get into the high volumes of assets in order to bring it down. **What problems is ScalePad Lifecycle Manager solving and how is that benefiting you?** It allowed multiple parts of the business running on different platforms without access to similar data to create reports and insights that are the same across the group. We also had limited warranty information for one vendor (Dell) but now over 85% of the hardware across the group has warranty information available for it. ### 10. Proactive Device Monitoring with Seamless Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Alberto M. | Business Transformation Advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2025 **What do you like best about ScalePad Lifecycle Manager?** It continuously monitors device health and lifecycle status, sending proactive alerts when hardware is outdated or nearing end-of-life. This helps us stay ahead of potential issues without manual tracking. Also integration with our exisiting tools like ITGlue **What do you dislike about ScalePad Lifecycle Manager?** Some dashboards and reports feel rigid. More flexibility in tailoring views or creating custom metrics would help align with our business needs. **What problems is ScalePad Lifecycle Manager solving and how is that benefiting you?** ScalePad automates monitoring device age and warranty status, saving time and reducing human error. By syncing with PSA and ITGlue, it consolidates asset data into one view, eliminating duplicate work and improving operational efficiency. ### 11. Fills the gap! **Rating:** 4.0/5.0 stars **Reviewed by:** Zachary M. | Support Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2022 **What do you like best about ScalePad Lifecycle Manager?** ScalePad Lifecycle Manager has been a game-changer for us. It gives our SMB clients a cost-effective way to extend the life of their hardware beyond manufacturer warranties, something that’s incredibly valuable when budgets are tight. The warranty extensions are seamless, and ScalePad fills the gap perfectly when vendor support runs out. On top of that, the platform’s integrations with our PSA and RMM tools streamline everything, saving us time while keeping clients protected. It’s added real value to both our service delivery and customer conversations. ScalePad has saved the day for many of our clients when there would have been nowhere else to turn! **What do you dislike about ScalePad Lifecycle Manager?** I would like to see more integrations added but the ones available cover PSA and RMM options that MSP's typically use. **What problems is ScalePad Lifecycle Manager solving and how is that benefiting you?** It fills a significant gap for our customers. Giving them value-added reassurance that unexpected costs are not around the corner should a computer fail for some reason or another. ### 12. Easy to Use with Great Reports and Support **Rating:** 4.0/5.0 stars **Reviewed by:** Darius L. | Service Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2025 **What do you like best about ScalePad Lifecycle Manager?** It's easy to use with good reports. The support is great. We use the platform almost on a daily basis. **What do you dislike about ScalePad Lifecycle Manager?** The integrations are good but I don't think there is a way to have similar integrations and have it pull missing info and merge the information for the asset. **What problems is ScalePad Lifecycle Manager solving and how is that benefiting you?** We can provide our clients with asset reports that highlight their current assets, as well as the warranty status. This helps them with budgeting for hardware replacements. ### 13. All Assets in One Place with Game-Changing Warranty Tracking **Rating:** 4.5/5.0 stars **Reviewed by:** David V. | Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2025 **What do you like best about ScalePad Lifecycle Manager?** I really appreciate being able to view all our assets in a single place, and having access to purchase dates and warranty details has truly made a difference for me. I use Scalepad nearly every day and value the information they offer. **What do you dislike about ScalePad Lifecycle Manager?** At first, you might be overwhelmed by a lot of information, however once you sort out how it's displayed, you can overcome this. **What problems is ScalePad Lifecycle Manager solving and how is that benefiting you?** We need to provide warranty expiry information to our clients, as well as out of support warranty offerings. ### 14. Disappointing **Rating:** 0.0/5.0 stars **Reviewed by:** Matthias K. | CEO, Consulting, Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2025 **What do you like best about ScalePad Lifecycle Manager?** The warranty lookup was useful. It was useful for gauging client tech debt. **What do you dislike about ScalePad Lifecycle Manager?** None of the M365 integration features worked for us, their team told us they couldn't figure it out and to contact Microsoft. We don't have issues with integrations of similar type. We cancelled after this interaction. **What problems is ScalePad Lifecycle Manager solving and how is that benefiting you?** We needed a solution to do warranty lookups for our client devices. It seemed like we would be able to combine that with endpoint data on configuration drift or product resell expansion. **Official Response from Brittany McDougall:** > Thanks for sharing this. We’re glad the warranty lookup and tech debt tools were useful, but we are sorry the M365 integration fell short for you. We’ve tightened up how we handle these issues, and our team is actively working on a fix. The permission setup behind M365 is complex, but we’re committed to making progress to ensure the integration is more reliable moving forward. ### 15. Makes Tracking Easy **Rating:** 4.5/5.0 stars **Reviewed by:** Kerri N. | Technical Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2024 **What do you like best about ScalePad Lifecycle Manager?** Scale Pad integrates directly with our Connectwise platform, making it very easy to track equipment as an MSP. I use the information from ScalePad in all of my QBRs. Having the ability to renew warranties and recycle equipment is also super helpful. Customer supportis very responsive. **What do you dislike about ScalePad Lifecycle Manager?** The roadmap feature is a little time consuming. **What problems is ScalePad Lifecycle Manager solving and how is that benefiting you?** ScalePad helps me track assets and software versions of equipment without having to manually pull all of the information. ### 16. A great way to manage workstation renewals and replacements **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2025 **What do you like best about ScalePad Lifecycle Manager?** LifeCycle Manager makes it easy to see all your workstation information in a single view. Once you identify devices that have expired or expiring warranties you can easily add a third party warranty. And if the device is too old to renew you can quickly schedule it for recycling and disposal. Workstation data is pulled from your PSA, RMM, or both. If you know how to setup API accounts for your RMM and PSA the installation is super fast. **What do you dislike about ScalePad Lifecycle Manager?** I wish there was a way to map additional fields for workstations. For example, one of our RMM tools writes data into UDFs in our PSA, and LifeCycle Insights cannot read that data. **What problems is ScalePad Lifecycle Manager solving and how is that benefiting you?** By bringing all of our workstation data into one place we greatly cut down the time it takes to prepare for a QBR. The ability to add extended warranties helps us protect our customers' systems. ### 17. Scalepad Service Review **Rating:** 5.0/5.0 stars **Reviewed by:** Jeff C. | Director of Product, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** February 17, 2025 **What do you like best about ScalePad Lifecycle Manager?** Scalepad has been a great partner since they aquired Quoter. We have been using Quoter to run our all of our quotes and service orders here at Hivelocity for our colocation and Enterprise Cloud businesses. **What do you dislike about ScalePad Lifecycle Manager?** There is nothing that I dislike so far. Service has been wonderful, even when our credit card we were using to pay the monthly bill expired, Scalepad support was very helpful and notified us immediately to resolve. **What problems is ScalePad Lifecycle Manager solving and how is that benefiting you?** We use Quoter for all of our colocation and Enterprise Cloud quotes and service orders. ### 18. ScalePad Lifecycle Manager - A great product! **Rating:** 5.0/5.0 stars **Reviewed by:** Bill C. | Director of IT, Mid-Market (51-1000 emp.) **Reviewed Date:** December 18, 2023 **What do you like best about ScalePad Lifecycle Manager?** I like the integration with our RMM and the ease of purchasing extended warranties. **What do you dislike about ScalePad Lifecycle Manager?** Warranties for MAC's are not always accurate. **What problems is ScalePad Lifecycle Manager solving and how is that benefiting you?** Easily identify lifecycle of assets. ### 19. Making it Easy to Present Machine Replacement and Warranty Renewal to Clients **Rating:** 5.0/5.0 stars **Reviewed by:** Benjamin K. | Manager of Systems Engineering, Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2024 **What do you like best about ScalePad Lifecycle Manager?** ScalePad is briliant for making a clear image of a clients Computer/Server hardware inventory. Being able to give this exported report to a Business leader or their Finance team helps them plan machine and server replacements. As well as making informed decisions on Warranty lifecycles. It integrates fully with Connectwise platform and Automate and is built specifically for MSPs. **What do you dislike about ScalePad Lifecycle Manager?** Sometimes the platform goes down and you have to wait a little bit for the webserver side to reboot or the issue to be resolved by their team. The new UI can be a little funky to navigate having gotten use to the original UI. The integration sync for new clients can be finicky if the settings in Connectwise aren't right for a new client. Check both sides to ensure agreements are inplace. **What problems is ScalePad Lifecycle Manager solving and how is that benefiting you?** Giving us a robost way to manage warrantys and product lifespans for our clients. Giving that data in a meaningful and easy to present manor. It also has the cheapest Warranty extension pricing around, is managed by the same field team that Dell and Lenovo uses. We utilizie Scalepad to assist with our Quarterly Business Reports being able to present the data in a conference setting with multiple users. in addition the warranty support is done direct in the ScalePad console. This makes it easy to see case details and who opened a case for a paticular computer, server and what have you. Scalepad integrates with our Connectwise stack including billing. Anytime you can have full integration it doesn't just make the Techs lives easier but the Operations Department. ### 20. Great reporting software, really helpful for TBRs **Rating:** 5.0/5.0 stars **Reviewed by:** Justin M. | Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 08, 2025 **What do you like best about ScalePad Lifecycle Manager?** I love how easy it is to work with the customer service staff, Geoff is a great help in getting us set up. it is also super easy to integrate with products like Datto RMM, and the reports. are super simple to print off. we use it every time we go into a TBR with a client. **What do you dislike about ScalePad Lifecycle Manager?** No real issues with this product, there were some issues where we didn't understand where to go, but our account rep cleared those up easily. **What problems is ScalePad Lifecycle Manager solving and how is that benefiting you?** Makes reports easy to generate, with good information that the client can understand, and also can help drive revenue through the Warranty management ### 21. Lifecycle Management with Ease **Rating:** 4.5/5.0 stars **Reviewed by:** Mark R. | Network Security & Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 02, 2024 **What do you like best about ScalePad Lifecycle Manager?** ScalePad Lifecycle Manager excels in its ability to provide a clear and structured overview of asset lifecycles, ensuring we can make informed decisions on when to refresh or retire devices. The integration with our existing tools, such as Datto RMM, is seamless, making it easy to track warranties, and updates, and manage the overall health of our assets. The user interface is intuitive, and the reporting feature is highly customizable, giving us the insights we need at a glance. **What do you dislike about ScalePad Lifecycle Manager?** While the platform is robust, there can be occasional delays in syncing data from connected systems, which can cause a slight lag in asset updates. Additionally, more granular control over certain features would enhance flexibility, especially in managing larger, diverse fleets of devices. **What problems is ScalePad Lifecycle Manager solving and how is that benefiting you?** ScalePad Lifecycle Manager helps us address key issues related to managing and tracking our assets over their lifecycle. It provides real-time insights into warranty expirations, hardware health, and replacement timelines, allowing us to plan ahead for refresh cycles. This not only reduces unexpected downtime but also optimizes budgeting for asset replacement, helping to keep our IT infrastructure running smoothly. ### 22. Quality tool and solid company to work with. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2021 **What do you like best about ScalePad Lifecycle Manager?** The reports generated through this system make it much easier to forecast when machines should be replaced. Also, their third-party warranty services have been spectacular and stellar to work with. **What do you dislike about ScalePad Lifecycle Manager?** Price... While I understand the value a system like this could bring, it's not a day-by-day tool we use and only use it sporadically throughout the year for these forecasting reports. The price is high for its usage. **Recommendations to others considering ScalePad Lifecycle Manager:** If you are able to get over the high price tag and don't have a good asset lifecycle management software, this is your go-to choice. Having third-party warranties is a MAJOR bonus as well. **What problems is ScalePad Lifecycle Manager solving and how is that benefiting you?** Forecasting when to replace computers and having additional asset information to back up what our RMM provides makes selling new equipment much easier to our customers. Selling the third party server warranties has also been fabulous, excellent investment so far! ### 23. Excellent Product, Love it. **Rating:** 5.0/5.0 stars **Reviewed by:** Wayne C. | Chairman Of The Board, Small-Business (50 or fewer emp.) **Reviewed Date:** June 07, 2023 **What do you like best about ScalePad Lifecycle Manager?** ScalePad is the best tool for a MSP and should be a must. The simplicity of the reports it generates and the ease of tracking the lifecycle of our customer assets is exceptional. It saves hours of preparation time before client meetings and gives us a fast, accurate snapshot of any of our clients in seconds. Swear by this product. **What do you dislike about ScalePad Lifecycle Manager?** Nothing, its a fantastic tool for Managed Service Providers and cant speak highly enough about it.. **What problems is ScalePad Lifecycle Manager solving and how is that benefiting you?** It saves serious amounts of time. Before this, preparing for a single meeting would take several hours. The other significant benefit is the Hardware and Software Life Cycle Reports that you can produce almost instantly they are very professional and give the customer accurate insight into where both their hardware and software are up to in their lifecycle and assists with budgeting for replacement. ### 24. Invaluable MSP tool **Rating:** 5.0/5.0 stars **Reviewed by:** Robby B. | Sr. Director of Technology, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2024 **What do you like best about ScalePad Lifecycle Manager?** Scalepad Lifecycle manager has more than paid for itself many times over for us. Simply supplying this information to our customers has generated tons of sales all alone, and gives us much more insight in to their environments. **What do you dislike about ScalePad Lifecycle Manager?** Overall we have been extremely happy with this, however we would love some open API's to be able to pull this information in to other reporting systems we have built instead of relying on a small handful of pre-built integrations. **What problems is ScalePad Lifecycle Manager solving and how is that benefiting you?** The primary problem that Scalepad helps us solve is providing clear reporting and information on our customers' hardware lifecycles. ### 25. Great for warranties and opportunities **Rating:** 5.0/5.0 stars **Reviewed by:** Fadi A. | Manager Cloud and Network Services, Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2025 **What do you like best about ScalePad Lifecycle Manager?** - Hardware warranty is easy to track - Opens the door for more opportunities - Brings value to the MSP and customers - Warranty is like-for-like - Reporting, quotations, and estimation features are of great value - Easy to implement and integrate - We use it most often - Great support when needed **What do you dislike about ScalePad Lifecycle Manager?** The text seems to be a statement or observation about the absence or lack of hardware recycling facilities or initiatives in Canada. It could imply a need for improvement or development in this area. **What problems is ScalePad Lifecycle Manager solving and how is that benefiting you?** - Easy to generate hardware reports - Easy to generate quotes and estimates - It is something that opens a conversation with the customer, which leads to an opportunity ### 26. Excellent Product **Rating:** 5.0/5.0 stars **Reviewed by:** Jake W. | Senior Customer Journey Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2024 **What do you like best about ScalePad Lifecycle Manager?** How easy it is to view assets in a nice visual report **What do you dislike about ScalePad Lifecycle Manager?** It would be great to add more customisation to the reports **What problems is ScalePad Lifecycle Manager solving and how is that benefiting you?** Visibility and Transparency: It provides clear, color-coded reports and visual scorecards that make it easy to understand the current state of a client’s technology. This transparency helps in building trust and facilitating informed decision-making. Automation and Efficiency: By integrating with RMM (Remote Monitoring and Management) and PSA (Professional Services Automation) tools, it automates data collection and analysis. This reduces manual work and ensures data accuracy, saving time and effort for MSPs. Strategic Planning: The platform helps MSPs create long-term technology plans with detailed roadmaps. These plans can be visualized up to five years in advance, making it easier to anticipate future needs and budget accordingly. Client Engagement: Lifecycle Manager enhances client engagement by generating client-friendly visuals and reports. This makes it easier to communicate complex technical information to non-technical clients, fostering better understanding and collaboration. Risk Management: It identifies risks and opportunities within a client’s technology environment, allowing MSPs to proactively address potential issues before they become critical. ### 27. Everything We Expected... And So Much More! **Rating:** 5.0/5.0 stars **Reviewed by:** Larry F. | VP, Marketing, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2024 **What do you like best about ScalePad Lifecycle Manager?** A robust, simple-to-learn, and easy-to-use engagement platform, ScalePad Lifecycle Manager makes the ardious, yet vital, process of asssessing, planning, and communicating asset status a breeze! Their set of APIs seamlessly integrate with our business management platforms to give us both a "single pane of glass" holistic view as well as drill-down specifics regarding the assets of our small business clients. With essentials including reporting, insights, scorecards, roadmaps, ScalePad Lifecycle Manager makes our Quarterly Business Reviews a snap! But the best part, we believe, lies within the Marketplace, as we can now offer warranties on our clients' existing hardware (servers, workstations, laptops...). It's not only an incredible value-add for them, but it's also another source of revenue generation for us! And I be remiss if I didn't mention the ease of implementation and the exemplary level of support we receive. **What do you dislike about ScalePad Lifecycle Manager?** Honestly, there's nothing to dislike... really! **What problems is ScalePad Lifecycle Manager solving and how is that benefiting you?** ScalePad Lifecycle Manager opens the door for us as it relates to having meaningful conversations with our clients. as it relates to up-sell and adding measurable value vs. our competition. The benefits include enhanced customer loyalty as well as an adding an untapped path for increased revenue. ### 28. ScalePad Lifecycle Manager is a game-changer for managing client hardware inventories **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2024 **What do you like best about ScalePad Lifecycle Manager?** It provides a clear, easy-to-understand report that business leaders or finance teams can use to plan machine replacements and make informed decisions about warranty renewals. Its seamless integration with Connectwise and Automate, specifically designed for MSPs, enhances its utility. **What do you dislike about ScalePad Lifecycle Manager?** On the downside, there can be occasional platform outages, and you might have to wait for the system to come back online. The new user interface can also feel a bit clunky, especially if you're used to the old one. Another challenge is that the integration with Connectwise for new clients can be tricky if the settings aren’t aligned correctly, so you need to double-check both systems to ensure everything’s in place. **What problems is ScalePad Lifecycle Manager solving and how is that benefiting you?** ScalePad helps us solve the issue of managing warranties and product lifespans in a clear, organized way. It offers some of the most affordable warranty extensions, managed by the same teams who work with Dell and Lenovo. We use ScalePad to present this data during our Quarterly Business Reviews, and it’s great for showing clients the status of their equipment in a meeting or conference. The built-in warranty support feature also makes it easy to track cases related to specific devices. Plus, its integration with Connectwise, including billing, simplifies life for both our tech and operations teams. ### 29. Very good assistant **Rating:** 4.5/5.0 stars **Reviewed by:** Alex T. | Administrateur Système et réseau, Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2024 **What do you like best about ScalePad Lifecycle Manager?** Really easy to use, the reports are efficient, the views are very clear and bring up all the information on our customers' IT fleets. **What do you dislike about ScalePad Lifecycle Manager?** We can't exlcude of the hardware report items that don't interest us. **What problems is ScalePad Lifecycle Manager solving and how is that benefiting you?** Thanks to this solution, it's much easier to track down item warranties and present customers with a detailed report on the state of their IT assets. ### 30. Great product that customers love **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2024 **What do you like best about ScalePad Lifecycle Manager?** I enjoy using Scalepad LifeCycle Manager as it makes life easier when it comes to providing customers with a warranty/end of life report. Before we were using Lifecycle Manager would have to log into our RMM application manually, export a list of machines and obtain the warranties later, now with the intergration into our RMM, we can pull the data seamlessly and send this over to our customers to give them an insight into their business assets. **What do you dislike about ScalePad Lifecycle Manager?** We did want the ability to check if machines were compatible with Windows 10 which is something we were told was available but we haven't seen in production. **What problems is ScalePad Lifecycle Manager solving and how is that benefiting you?** It's primarily solving our ability to accurately provide asset and warranty information to customers. If a customer wants to understand the age of their estate, age of workstations and when to replace them, this product is the go to. ### 31. ScalePad Lifecycle Manager **Rating:** 5.0/5.0 stars **Reviewed by:** Rob L. | COO, Small-Business (50 or fewer emp.) **Reviewed Date:** January 17, 2025 **What do you like best about ScalePad Lifecycle Manager?** I like the simplicity of the app. It let's me see devices we manage for our clients and a simple interface to offer service warranties. **What do you dislike about ScalePad Lifecycle Manager?** It's a pretty solid tool. I don't have anything negative to say about it. **What problems is ScalePad Lifecycle Manager solving and how is that benefiting you?** It allows me to see all of my devices in a single place and sell and manage warranty services to my clients. ### 32. ScalePad Review **Rating:** 5.0/5.0 stars **Reviewed by:** EJ A. | Senior Field Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 09, 2024 **What do you like best about ScalePad Lifecycle Manager?** It gives me the ability to see all of my cliens assets all in one view. The ease of use is highly recommended. **What do you dislike about ScalePad Lifecycle Manager?** There isn't much I don't link about the LifeCycle Manager. One thing I didn't like at first was the change of the naming of the options. But quickly got through it. **What problems is ScalePad Lifecycle Manager solving and how is that benefiting you?** I like the use of this applicaiton. It is easy to get warranties. Now with the support of Surface products I give it a 10\10. The only complaint I would have is wit hthe recycling service. I never got my proof of destruction from the third party company who came to get the hardware. ### 33. An Invaluable Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Andy L. | Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2025 **What do you like best about ScalePad Lifecycle Manager?** It has given my sales team deep insights into customer's estates allowing for long term strategic planning. We use it for every sales meeting and is very easy to use. **What do you dislike about ScalePad Lifecycle Manager?** Would like to be able to create filters that stick as have to create each time. **What problems is ScalePad Lifecycle Manager solving and how is that benefiting you?** Visibility of customer hardware and easy warranty renewals on critical kit. ### 34. An absolute game changer **Rating:** 4.5/5.0 stars **Reviewed by:** Lee M. | Technical Delivery Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 03, 2025 **What do you like best about ScalePad Lifecycle Manager?** The ability to easily manage multiple clients in one easy to use portal. **What do you dislike about ScalePad Lifecycle Manager?** Saved column views don't stay - need to redo everytime you login. Have had a few issues logging into the portal itself on multiple occassions using SSO. **What problems is ScalePad Lifecycle Manager solving and how is that benefiting you?** Ease of overview of equipment for multiple clients, it's a huge time saver and allows us to work efficiently. ### 35. Gives me more time to focus on my client **Rating:** 4.5/5.0 stars **Reviewed by:** Thom W. | Head Coach Middle School and High School Cross Country, Small-Business (50 or fewer emp.) **Reviewed Date:** August 21, 2024 **What do you like best about ScalePad Lifecycle Manager?** ScalePad Lifecycle allows me to find out what assets must be updated quickly. This will enable me to focus more on my client's needs. This report can be put in front of clients to let them know what needs replacing and ease budgeting. **What do you dislike about ScalePad Lifecycle Manager?** It has taken me some time to learn the interface. I also wish we could see if a device qualifies for warranty without the device being Lifecycle Manager. This impacts my ability to sell devices because we do not know if we can offer a waranty. **What problems is ScalePad Lifecycle Manager solving and how is that benefiting you?** It solves me manually looking at client PCs to know what current and what needs to be replaced. This benefits me because I have more time to help with budget planning and not looking at assets. ### 36. It's been great and easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Michael O. | Vice President, Small-Business (50 or fewer emp.) **Reviewed Date:** January 07, 2025 **What do you like best about ScalePad Lifecycle Manager?** the automate reports to my customers and the warranty renewals **What do you dislike about ScalePad Lifecycle Manager?** the sync errors are hard to fix or determine what the issue actually is. **What problems is ScalePad Lifecycle Manager solving and how is that benefiting you?** renewing out of warranty devices at a better cost. extending the life of our supported devices. sending quarterly reports to our clients regarding their environments ### 37. Awesome tool **Rating:** 4.0/5.0 stars **Reviewed by:** Julio L. | IT Technician , Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2024 **What do you like best about ScalePad Lifecycle Manager?** you have all data in one single place and that will save a lot of time. **What do you dislike about ScalePad Lifecycle Manager?** Integrations with other tools can be a pain sometimes. **What problems is ScalePad Lifecycle Manager solving and how is that benefiting you?** It gives me the option to know how to manage the lifecycle of all client's computer. Roadmap can be scheduled. ### 38. Honest review of Lifecycle Manager **Rating:** 5.0/5.0 stars **Reviewed by:** Matt P. | Customer Success Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 21, 2024 **What do you like best about ScalePad Lifecycle Manager?** A lot of the information that Lifecycle Manager provides can be viewed within an RMM tool. What cannot be viewed easily is the hardware warranty information. One thing I like about LCM is that the tool integrates with a good number of our hardware vendors; network, systems, storage, etc. API integrations are very easy to setup. I really like the ability to Roadmap, and help clients create IT budgets for hardware replacement. Also cool is the ability to offer extended warranties. The reporting is very clean, and this product is a huge tool in our QBR toolkit. The provided training workshops were extremely beneficial. Onboarding / customer support was very well though out. This led to a very quick and easy implementation, and the tool is natively easy to use. I sign into ScalePad Lifecycle Manager on a weekly basis to start preparing for my account reviews. **What do you dislike about ScalePad Lifecycle Manager?** The only downside is that during our onboarding, the person stated that asset disposal was included at no charge. Come to find out, we have to upgrade our licensing to unlock free asset disposal. That's okay though, we have a disposal vendor already. **What problems is ScalePad Lifecycle Manager solving and how is that benefiting you?** LCM gives us much better visibility into the hardware roadmap, as well as warranty status. ### 39. Excellent for managing our clients **Rating:** 5.0/5.0 stars **Reviewed by:** Lucas R. | Account manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2024 **What do you like best about ScalePad Lifecycle Manager?** It is very easy to see the lifecycle of all our client's assets. **What do you dislike about ScalePad Lifecycle Manager?** Would be better to have an app without need to log in to the website **What problems is ScalePad Lifecycle Manager solving and how is that benefiting you?** Help me a lot to check about our client's hardware lifecycle. ### 40. Warranty Renewals at its finest **Rating:** 5.0/5.0 stars **Reviewed by:** Cheryl A. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 09, 2024 **What do you like best about ScalePad Lifecycle Manager?** I manage ordering for my company, and Life Cycle makes the process so much easier! It eliminates the frustration of waiting for vendor responses, especially from larger companies that can take days to reply. **What do you dislike about ScalePad Lifecycle Manager?** As for my Role i dn not having anything negative to say! **What problems is ScalePad Lifecycle Manager solving and how is that benefiting you?** I manage ordering for my company, and Life Cycle makes the process so much easier! It eliminates the frustration of waiting for vendor responses, especially from larger companies that can take days to reply. ### 41. Scalepad Lifecycle Manager does what it says **Rating:** 3.0/5.0 stars **Reviewed by:** Jason T. | COO, Mid-Market (51-1000 emp.) **Reviewed Date:** January 17, 2025 **What do you like best about ScalePad Lifecycle Manager?** Warranty Information is the most useful part and integration into 3rd party tools. **What do you dislike about ScalePad Lifecycle Manager?** Lack of comprehensive updates, could provide a better user interface **What problems is ScalePad Lifecycle Manager solving and how is that benefiting you?** Maintaining warranty awareness and client upgrades. **Official Response from Riley Adams:** > Hey Jason! We often take the recommendations of our partners when we look to enhance our solutions. If you have some ideas for how we can make Lifecycle Manager better, please share your ideas with us in the ScalePad Community: https://community.scalepad.com/ideas. ### 42. Excellent Warranty Service **Rating:** 5.0/5.0 stars **Reviewed by:** Michael G. | Product Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 23, 2024 **What do you like best about ScalePad Lifecycle Manager?** Excellent reporting for client presentation. Good graphics and digestable at high and low levels **What do you dislike about ScalePad Lifecycle Manager?** Not really any downsides that I can think of. **What problems is ScalePad Lifecycle Manager solving and how is that benefiting you?** Easy to identify what machines need to be replaced due to hardware or compatibility issues. ### 43. Excellent Software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 15, 2025 **What do you like best about ScalePad Lifecycle Manager?** One of the standout features of ScalePad Lifecycle Manager is its ability to automate asset lifecycle management for hardware, software, and warranty services. This automation helps us gain vital insights while maximizing profitability, improving productivity, and strengthening client relationships **What do you dislike about ScalePad Lifecycle Manager?** Occassional difficulties with integrating with other softwares. **What problems is ScalePad Lifecycle Manager solving and how is that benefiting you?** It automates the tracking and management of hardware and software assets throughout their lifecycle. ### 44. Easy to use, very useful tool for understanding the business computer estate **Rating:** 3.5/5.0 stars **Reviewed by:** Ian H. | Technical Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2024 **What do you like best about ScalePad Lifecycle Manager?** Ages, warranty end dates, general overview per-company view and report export for the client. **What do you dislike about ScalePad Lifecycle Manager?** Cost, it's shot up rapidly by adding services to the platform and has been a challenge to negotiate keeping the cost down. They need to sell just the report/warranty end date as a stand alone service. **What problems is ScalePad Lifecycle Manager solving and how is that benefiting you?** Allows us to generate nice reports to give to clients to warn and plan on asset replacement. ### 45. As this helps in Forcasting the budget and Ageing Infrastructre **Rating:** 5.0/5.0 stars **Reviewed by:** Suman J. | CMDB Architect, Enterprise (> 1000 emp.) **Reviewed Date:** August 19, 2024 **What do you like best about ScalePad Lifecycle Manager?** It brings warranty and expiration dates from most of the OEM's. Earlier we has to struggle with each of the OEM's to bring there API's and integrate. **What do you dislike about ScalePad Lifecycle Manager?** Not populating the Cisco Warranty and purchase date dissapointed us .Even after enabling the CISCO Smart connect. Expecting this would be Resolved ASAP **What problems is ScalePad Lifecycle Manager solving and how is that benefiting you?** By populating the warranty and purchase date information for hardware assets. We can forecast the budgeting cost to the management and make them prepared for it. Also, to know how many Aging devices are there, which could cause any potential issues. ### 46. Scalepad makes asset lifecycle easy **Rating:** 5.0/5.0 stars **Reviewed by:** Jesse C. | Systems Engineering Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2024 **What do you like best about ScalePad Lifecycle Manager?** I use scalepad for our client strategic planning reviews for our clients. It is a huge time saver and is very easy to use. **What do you dislike about ScalePad Lifecycle Manager?** Duplicate assets can be an issue but that is more a reflection of our upstream processes than the tool itself. **What problems is ScalePad Lifecycle Manager solving and how is that benefiting you?** Scalepad took what was a manual process to look up serial numbers from our RMM tool and made it completely automated. It takes a small fraction of the time to complete a strategic planning review for our clients compared to what we were doing before. ### 47. Improving Warranty Information **Rating:** 3.5/5.0 stars **Reviewed by:** Andrew C. | Business Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** January 21, 2025 **What do you like best about ScalePad Lifecycle Manager?** Its nice to have all the vendor APIs in one place. **What do you dislike about ScalePad Lifecycle Manager?** The cost associated is a lot, and unfortuately we are not in position to fully scale with this to utilize it effectively at this time. **What problems is ScalePad Lifecycle Manager solving and how is that benefiting you?** We need better insights in what warranties are expiring and when. **Official Response from Riley Adams:** > Hi Andrew! I have some good news for you - we just introduced Lifecycle Manager Essentials. It's pared down (in price and features) with just the basics you value for IT asset lifecycle automation. Check it out here: https://www.scalepad.com/lifecycle-manager/essentials/ ### 48. They innovate and it's simple to use **Rating:** 4.0/5.0 stars **Reviewed by:** Derrick V. | Sales, Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2024 **What do you like best about ScalePad Lifecycle Manager?** My team salesteam has found this to be a very useful solution to quickly identify a client's hardware and software needs. **What do you dislike about ScalePad Lifecycle Manager?** Not really a bad aspect, but they have developed this product so much since we signed up in the last two years that I am finding new things with it constantly. **What problems is ScalePad Lifecycle Manager solving and how is that benefiting you?** Quickly identify aged equipment. ### 49. Extended warranty purchases **Rating:** 3.0/5.0 stars **Reviewed by:** Devon C. | Security Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2023 **What do you like best about ScalePad Lifecycle Manager?** Our largest benefit to using scalepad is the ability to extend out of warranty servers where the provider no longer supports the hardware. **What do you dislike about ScalePad Lifecycle Manager?** The syncing integration only adds it does not remove items syncd if the integration is removed. **What problems is ScalePad Lifecycle Manager solving and how is that benefiting you?** This is solving our ability to manage warranty renewals. **Official Response from Riley Adams:** > Thanks for your feedback about the syncing integration in ScalePad Lifecycle Manager! I totally understand your concern regarding the removal of assets when an integration is disabled. Just to clarify, Lifecycle Manager should remove assets from the removed integration—unless those assets are also tied to another active integration. Since we support multiple integrations (like RMM and PSA), some assets can exist in both systems and get aggregated into one view. If you’re still having issues or have more questions, please feel free to reach out to our support team. We’re here to help and want to make sure you have a great experience with Lifecycle Manager! ### 50. Easy visibility and a path to offering a high-value service for hardware warranty renewals. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2024 **What do you like best about ScalePad Lifecycle Manager?** The reporting and visibility in ScalePad has been great to share information with clients on their overall systems age, and the easy to interpret reporting means it can be sent directly to clients and they can understand it. The warranty purchase process is easy and the support when needed has bene great. **What do you dislike about ScalePad Lifecycle Manager?** The only thing I can say that I do not like is the time it takes for the hardware recycling to produce a certificate of disposal . **What problems is ScalePad Lifecycle Manager solving and how is that benefiting you?** The major problem this product solved was visibility into hardware age and warranty status. ## ScalePad Lifecycle Manager Discussions - [Hudu Intergration](https://www.g2.com/discussions/hudu-intergration) - 1 comment, 1 upvote - [How much does ScalePad cost?](https://www.g2.com/discussions/how-much-does-scalepad-cost) - 1 comment - [What does warranty master do?](https://www.g2.com/discussions/what-does-warranty-master-do) - 2 comments - [What does ScalePad do?](https://www.g2.com/discussions/what-does-scalepad-do) - 2 comments - [View ScalePad Lifecycle Manager pricing details and edition comparison](https://www.g2.com/products/scalepad-lifecycle-manager/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-02+12%3A06%3A57+-0500&secure%5Bsession_id%5D=4ebd2688-35e0-4e1a-bc38-4a8332facc52&secure%5Btoken%5D=fd7f4c19a007aa1c61a4646feb62e5590fd1c0195943f322f976e8e9c7eb8051&format=llm_user) ## ScalePad Lifecycle Manager Integrations - [ConnectWise Automate](https://www.g2.com/products/connectwise-automate/reviews) - [ConnectWise PSA](https://www.g2.com/products/connectwise-psa/reviews) - [IT Glue](https://www.g2.com/products/it-glue/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) - [SuperOps](https://www.g2.com/products/superops/reviews) ## ScalePad Lifecycle Manager Features **User Tools - Warranty Management** - Inventory - Stakeholder Reports - Lifecycle Reports **Asset Inventory** - Hardware Asset Inventory - Software Asset Inventory - Cloud Asset Inventory - Mobile Asset Inventory - Asset Discovery **Customer Insights** - Trends Detection **Generative AI** - AI Text Generation - AI Text Generation **Software Integrations** - CRM Integration - FSM Integration **Agentic AI - IT Asset Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Management** - Central Dashboard - Integrations ## Top ScalePad Lifecycle Manager Alternatives - [Pega Platform](https://www.g2.com/products/pega-platform/reviews) - 4.2/5.0 (199 reviews) - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - 4.7/5.0 (4,268 reviews) - [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) - 4.3/5.0 (769 reviews)