Blackpoint Cyber Reviews & Product Details

What I like best about Blackpoint is how much easier they make compliance and reporting. Generating audit-ready reports used to be a painful, time-consuming process for us, but Blackpoint’s platform does it in just a few clicks. Everything is automated, accurate, and hassle-free—it honestly saves my team hours every single month. Review collected by and hosted on G2.com.

One area for improvement is built-in regulatory reporting for the financial sector. We’re regulated under both NFA and FCA rules, and right now there aren’t native templates or automated reports for those frameworks. We have to export data and build the reports manually in Excel, which works but isn’t as seamless as the SOC 2/CMMC/HIPAA packages they already offer. Would love to see NFA and FCA reporting added to the platform. Review collected by and hosted on G2.com.

So bp is one of the clear leaders in mdr and soc and cloud response. Personally I like the noise and filter out what I don't need. I think integration is great with me and meraki etc. Deployment easy. And response time and ability to stop threats amazing as I've seen so many times. Support has always been responsive Review collected by and hosted on G2.com.

So, I'm not a huge fan of Compass One, their new portal. It's rollout was and is clunky. And although posture is cool and all, it's pretty much a method to upsell into more of their suite and their suite really isn't all that comprehensive. I wish it was. For example, I wish there was SAT and phishing sim. Review collected by and hosted on G2.com.

The abiltiy for them see and stop the spread of a bad guy is simply amazing. They have helped us idenifty a source of a virus point of entry as well. They are always there when you call them too... Each person I have talked in any area has been exteremtly helpful. They don't have the mind set that "this is not not job". When one person didn't have the answer, they got the answer and let me know without having to call them asking about it again. Totally followed through. and Jamie, well... she is just a rockstar.... Review collected by and hosted on G2.com.

Office 365 pricing requires the Snap Agent. Wish could have that as a stand alone product... Need more ganular control on the Admin portal. Need to be able to have a tech level see/add cleints without seeing costs. Review collected by and hosted on G2.com.

All around incredible value.

Their new CompassOne suite incorporates Asset Inventory, Tenant Admin, MDR, Application Control (similar to Threatlocker, but MUCH easier to implement), Vulnerability Management, a streamlined SIEM and a really nice Security Posture Rating system.

On top of the product features, our team at Blackpoint is very responsive and great to work with as well.

Finally, the MDR SOC works as intended when there is a threat detected. Review collected by and hosted on G2.com.

Can't say there are many things I can think of that I could dislike about Blackpoint. They may not have the name recognition of a Crowdstrike, but maybe that's a good thing. Review collected by and hosted on G2.com.

I don't have to worry or stress about attacks for our clients. After it gets setup any alert that happens, We get an email and phone call and know we are secure. It is really easy to connect to office 365 as well. Its still Amazing Service and the Support is very friendly! Review collected by and hosted on G2.com.

They send a ton of email alerts, which can be a headache to clean up but I would rather have 30 false positive emails than 1 breach event. Review collected by and hosted on G2.com.

Blackpoint has it together when compared to the rest of my stack. On time reporting, good customer service, active alerts by email, not a lot of fuss. I also like the MDR page by clicking on the MDR link from the Blackpoint dashboard and the fact that they contact us about the quarantine/removal of a baddy AFTER they have already taken care of it. Review collected by and hosted on G2.com.

I think that Blackpoint is a must have in my stack. What I would really like to see is an RMM by these guys. I would love to ditch Pulseway and Webroot and keep more of the procedural stuff all under one nice app. Constantly bouncing from app to app becomes tedious when the apps are constantly logging me out. I spend much time logging in, then 2FA, just to get to an app to do some tiny task. It is like work getting in the way of work to be done. Does that make sense? A "One-App to Rule Them All" kind of thing would be nice. Review collected by and hosted on G2.com.

The peace of mind knowing that a reputable team of security professionals are helping to keep our MSP and our clients protected Review collected by and hosted on G2.com.

The only negative thing I can think of (and it's minor), is the recent change in support systems and needing to learn how to get to the right place to get the faster response to a newly opened request (I've never had issues when calling in a request via phone). Review collected by and hosted on G2.com.

The SNAP-Defense platform provides excellent visibility, but the real value is the human element. Their SOC response times are really fast, often isolating a compromised host within minutes of detection. The Cloud Response for M365 and Google Workspace is a game-changer, catching BEC (Business Email Compromise) attempts that standard filters miss. I also appreciate that they don't just alert; they remediate. They've already proven their worth to our clients a few times! The support has been top tier. Every time we've had to reach out and chat, they go the extra few miles. We very much appreciate that. Review collected by and hosted on G2.com.

While not a dislike, but something I know they are working on, is the enhancement of Cloud Response. The further integration with cloud environments like Azure will provide even more benefits to providers. Review collected by and hosted on G2.com.

Been with them a bit over 2 years now and feel like we're in safe hands with Endpoint and M365 monitoring. Rarely log in to the portal because it's set and forget, and the setup process is easy enough with their KB articles.

Had several informational emails to verify things at our end (i.e. checking a suspicious application), and have now had several escalations suspicious enough to warrant a call to our team, mostly for suspicious M365 logins.

They feel more hands on than Huntress, and feel like they're usually about 6-12 months ahead of Huntress' product releases for things like Defender for Endpoint integrations and such.

Support is also good Review collected by and hosted on G2.com.

I'd be much happier if there was more visibility into actions the SOC Analysts have taken. We see many events that are flagged as suspicious in the SNAP Portal, and that they were "Resolved" by an analyst. I appreciate them, not hounding us with all the false positives they find, but it would make us feel safer if there was a way to click into each event and see a note from the SOC as to why it was determined safe. This was one thing we quite liked about Huntress - the visibility.

Huntress has also now got a better ITDR portal than Blackpoint IMO for things like suspicious M365 logins. Being able to see exact details about the suspicious activity, and historic VPN usage or browser use is something that Blackpoint could improve on when it comes to us trying to decide on whether a login a client has made is suspicious enough to action further, though Blackpoint will usually solve this with a phone call to us which is nice.

I do feel like Huntress is quickly catching up on feature parity - Blackpoint is putting all their effort into CompassOne which looks decent but seems to be more marketing hype than actual updates. Review collected by and hosted on G2.com.

Solid offering and enterprise ready platform.

Security posture adds significant value to any stack.

Offers a unified visibility across endpoint, cloud, and identity, with lockout abilities.

Most responsive SOC used and takes action very quickly.

Continues to innovate and mature the offering in ways that are beneficial.

Scales very well with your business or clients.

A team that listens and cares. Review collected by and hosted on G2.com.

Portal navigation could be smoother, but is being refined.

Can be a little pricey if you are looking for basic coverage.

Small companies may not need the full weight of the platform. Review collected by and hosted on G2.com.