What I like best is that customers/clients don't have to have their own accounts/profiles to be assisted. All they have to do is email the specified email address we provide with their request and we recieve it on our end almost instantly.
I wish you can organize the tickets in a better fasion. The search bar tool doesn't work the best. And the "sort" drop down menu could have better categories to sort by.
I love the fact that it's a self-hosted version. What's more, the ball is in your court when it comes to its look and feel. I love how it functions. We no longer have to resort to paying for having 50 to 100 users monthly.
I don't like the fact that it's not as polished compared to other companies in the market. It comes with a lot of features though. Sometimes, such functionality can be a bit cloudy and complex. There will be instances where it can be frustrating especially in the implementation process.
We're able to save thousands of dollars yearly thanks to this service. We noticed a cost in efficiency ever since we migrated from Zendesk to this platform. We can also brand this out without worrying about premium payment. As a result, this became a trusted platform with a buttery-smooth experience for today's clients.
Any and all tech request from clients.