IT/DevOps incident management software is an end-to-end solution that responds to, reports on, investigates digital incidents or errors and overall works towards incident resolution
IT/DevOps incident management software helps IT professionals, DevOps teams, and other technology professionals better manage IT solutions by decreasing downtime and the likelihood of crashes. It alerts IT staff of an incident, generates a report of the problem, and automates a workflow that ensures the error is reported and responded to in the proper sequence. As a result, it helps curb the effects of major IT incidents by bringing critical information to the right people instantly, allowing for faster response time.
IT/DevOps incident management software is often used as a part of larger IT management strategy, working alongside service desk, mobile device management (MDM), and identity management solutions to help unify projects, automate tasks, and increase team collaboration.
To qualify for inclusion in the IT/DevOps Incident Management category, a product must:
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PagerDuty is the leading incident management platform that empowers developers, DevOps, IT operations and business leaders with the insight to intelligently respond to critical disruptions for exceptional customer experience. Unlike other alerting solutions or monitoring tools, PagerDuty provides a unified view of application, service and infrastructure health, while enabling customers to orchestrate incident response workflows. With the industry’s largest ecosystem of native integrations with m
SolarWinds Service Desk, previously Samanage Service Platform, is an award-winning, fully integrated cloud-based service desk and IT asset management solution. With thousands of highly rated reviews across many directories, SolarWinds Service Desk is one of the world’s premier IT service management platforms. Based on ITSM best practices to create a platform that is as usable as it is cutting-edge by incorporating automation, artificial intelligence, and machine learning to help streamline IT
Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 20000 SMB, mid-market, and enterprise customers worldwide. Freshservice is designed, using ITIL best practice, to help IT organizations to focus on what’s most important – exceptional service delivery and customer satisfaction. In addition to supporting their service desk and ITSM needs, these customers choose Freshservice based on ease to use, speed of setup, customer service,
xMatters helps enterprises prevent, manage and resolve IT incidents. xMatters industry-leading Service Availability platform prevents IT issues from becoming big business problems. Large enterprises, small workgroups, and innovative DevOps teams rely on its proactive issue resolution service to maintain operational visibility and control in today’s highly-fragmented IT environment. xMatters provides toolchain integrations to hundreds of IT management, security and DevOps tools. xMatters is the
Jira Service Desk is Atlassian's service desk software for modern IT teams. It delivers an effortless service experience, adapts to your support needs, and promises set up time and pricing at a fraction of competitors. Reshape what IT means to your business at www.atlassian.com/servicedesk.
Opsgenie is a modern incident management platform for operating always-on services. Trusted by development and operations teams in over 3,000 organizations worldwide, Opsgenie provides solutions for alert and on-call management enabling companies to effectively respond to their IT/DevOps issues. Opsgenie empowers teams to develop incident response plans, collaborate and coordinate the response actions and analyze response effectiveness. Learn why Opsgenie is the fastest growing alert routing a
VictorOps uses IT and DevOps system data to support automated alerting, centralized information, and essential documentation. Teams receive context-rich notifications and collaborate cross-functionally, empowering faster incident resolution and reduced downtime.
NinjaRMM is the world’s first security centric remote monitoring and management platform. Ninja touts an amazing user experience, 360-degree monitoring, an IT marketplace and tight integrations with products used by MSPs as well as IT professionals.
ServiceNow Incident Management streamlines the process of restoring service following an unplanned disruption. Incident Management allows IT to capture incidents through a self‑service portal, chat, email, phone, and incoming events and prioritize them based on agreed service level targets.
Micro Focus Operations Bridge (OpsBridge) is the first containerized, service-oriented autonomous monitoring solution for Hybrid IT. OpsBridge monitors your IT environment and consolidates data from existing tools. It applies automated discovery, monitoring, analytics, and remediation to data across traditional, private, public, and multi-cloud and container-based infrastructure. It exploits Automated AIOps machine learning and analytics for event reduction and accelerated root cause identifica
Symantec IT Management Suite enables IT administrators to securely manage the entire lifecycle of desktops, laptops, and servers across Windows, Mac, Linux, Unix, and virtual environments including deployment, asset management, and patch management to reduce costs and increase productivity. IT Management Suite 8.0 brings significant new functionality and enhancements to this already feature rich solution. Before covering what’s new in version 8.0, here’s a quick overview of some of the key capab
DERDACK Enterprise Alert® is an alert notification & mobile response software for on-premises and private cloud installation. It increases agility and responsiveness of operations teams in manufacturing, utilities, IT services, transport & logistics. Enterprise Alert fully automates targeted alerting processes and provides for a faster, more reliable and effective response to incidents threatening the continuity of services and operations. This is in particular importance for 24/7 oper
SunView Software is a leading provider of IT Service Management software that helps companies to better deliver, manage, and monitor IT services across the enterprise. ChangeGear's award-winning Service Smart Technology solution integrates Big Data and Machine Learning for a more positive experience. SunView is using innovations in artificial intelligence to drive smarter automation, predictive insights, and customer satisfaction. By combining cutting-edge technologies and a best-in-class softwa
C2 ATOM is an integrated IT service management software designed for organizations looking to provide highly refined quality service delivery. It’s also an ITIL-ready and codeless service desk built for reaching your ultimate automation potential and operating best-in-class ticketing. Beyond IT, C2 delivers powerful and flexible enterprise service management solutions for either On-Premise or Cloud installation, putting IT as a real partner for business. Intuitive configuration and fast onboard
LogicGate enables enterprises to transform disorganized risk and compliance processes into easy to use applications with an intuitive user interface. The platform enables organizations to configure powerful yet pragmatic agile GRC workflows, logic, and rules to reduce their risk exposure and reduce costs associated with managing large compliance programs.
AlertOps empowers teams to collaborate in real-time to resolve business-critical incidents faster. We offer the most flexible and customizable solution, capable of addressing everything from basic on-call alerting to complex and unique enterprise challenges. To learn more about how we help organizations automate real-time operations and protect business critical services, visit htttps://alertops.com
Managed Workplace is a complete remote monitoring and network management platform with powerful, integrated security tools and services. With Managed Workplace, service providers can quickly assess vulnerabilities, secure weak points, monitor anomalies, and seamlessly recover data in the event of an attack — all from a single dashboard. Managed Workplace brings a cost-effective, multi-tenant security lens to remote monitoring management — enabling MSPs to grow their business, differentiate their
Winner of PC Magazine's Editors' Choice award for Contract Management. Awarded InfoTech Research Group's "Best Value" for Service Desk three years in a row. Over 3 million users at companies ranging from small enterprises to U.S. government agencies and Fortune 100 companies depend on Agiloft's innovative applications to automate processes such as: • Contract and Vendor Management • Help Desk • Custom Workflow • Asset Management • Change Management • Document Management • SOX Compliance T
At Issuetrak, we implement all kinds of help desk & support systems for all kinds of industries and departments. We help businesses like yours track tickets, issues, & requests from submission to resolution. Issuetrak gives your team the tools they need to make sure no ticket or issue falls through the cracks. Issuetrak also helps streamline your day-to-day processes and operations with workflow tools that bring visibility and accountability to your team. We specialize in help desk, issu
The PhaseWare Tracker product suite is a configurable B2B customer support software designed for and loved by technology and software companies. PhaseWare's fully configurable customer service and support solutions will help your B2B company manage, monitor, and measure critical customer service interactions. Quickly and completely resolve pressing customer issues, while delivering a consistent and engaging customer experience. Configure everything from your self-service portal, reporting dashb
Unomaly provides a new way of analyzing streaming data. Unomaly analyzes data upfront and remembers everything it has seen. - A new way of highlighting and revealing must-see data Unomaly universally detects and reveals non-normal data without prior knowledge of incidents. - A new way of reducing, storing, and scaling data. Unomaly efficiently reduces the amount of data to analyze, store, and transmit. OUR DIFFERENCE What is algorithmic monitoring? Universal data tokenization - All softwar
Axios Systems is committed to delivering innovative IT Service Management (ITSM) and IT Operations Management (ITOM) solutions that help customers not only improve their infrastructure operations, but also enhance service delivery across business functions, including HR, Facilities Management and Finance. Axios is recognized as a world leader by leading analysts and their global client base, with a 100% focus on service management technologies. Axios’s enterprise software, assyst, is purpose-b
Complete visibility of network traffic is key to managing your network, protecting your assets, and investigating security incidents. Whether you need to monitor traffic in remote offices, in an isolated data closet, or in a data center, FlowPro provides the information you need to perform root-cause analysis of both network performance and security events.
Neptune.io is a SaaS platform to automate your incident response. It integrates with your monitoring and alerting tools like NewRelic, Nagios, Pagerduty, CloudWatch etc. and lets you automate the remediation with any of the actions from its rich action suite. In addition to auto-remediation, Neptune acts as a single pane of glass for your ops team by helping with analytics, context gathering, reporting, collaboration while working on incidents, etc.
4me is the first enterprise service management application specifically built to support the Service Integration and Management (SIAM) approach. It allows the internal and external service providers of an enterprise to collaborate while 4me keeps track of the service levels. 4me also offers, by far, the fastest global response times and the most user-friendly interface. 4me supports the full range of IT and Enterprise Service Management capabilities alongside strong Project and Portfolio Mana
Alloy Navigator is an IT service and asset management solution that enables organizations of all sizes to manage their IT operations. This solution offers fully integrated help desk, network inventory and knowledge base capabilities, plus ITIL standards such as change and configuration management. Navigator also creates relationships automatically between meaningful data while providing a comprehensive view of IT infrastructure components. Alloy Navigator’s service desk manages tickets, assets,
Infogix ER workflow capabilities allows users to efficiently investigate and resolve cases and operational, financial, or customer exceptions. Enterprises demand accurate and timely resolution to cases in order to accelerate the reconciliation and resolution management process. Infogix ER is a fully service-oriented architecture (SOA) enabled solution that is configured to your business processes, allowing you to efficiently manage and prioritize workflows.