ScreenConnect Reviews & Product Details

ScreenConnect delivers fast, flexible, and secure remote desktop and mobile support solutions for every industry and need. With ScreenConnect, IT teams can raise the bar for remote support and reduce customer downtime through on-demand access to desktops, mobile devices, and more. No matter where you work, how you work, and who you work for, ScreenConnect helps you serve customers securely, silently, and seamlessly.

Seller

ConnectWise

Discussions

ScreenConnect Community

Languages Supported

English

Solution Type

All-in-One

Overview by

Rick Salmon (Senior Digital Marketing Manager at ConnectWise)

Used by Wolt and 2 others

Beta

Value at a Glance

Averages based on real user reviews.

Time to Implement

<1 month

View More Pricing Information

ScreenConnect Integrations

(4)

Verified by ScreenConnect

ScreenConnect Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is ScreenConnect, and what problem is it built to solve?

ScreenConnect is used to remotely access and control computers so IT teams can support users and troubleshoot problems without being physically on site. It helps reduce the need for travel when resolving technical issues.

What languages does ScreenConnect support?

ScreenConnect supports 1 language: English.

What company sizes and industries is ScreenConnect the best fit for?

ScreenConnect is most commonly used by small businesses, with mid-market teams also well represented. The industries with the strongest presence include IT services, computer and network security, and computer software.

How long does it take to implement ScreenConnect across a team?

Teams often get ScreenConnect up and running quickly, though implementation can take longer when setup and configuration are more involved. The most common reported go-live range is under a day.

What customer support options does ScreenConnect provide, and how do users find the overall support experience?

Support is available through email/help desk, chat, and phone, with self-service resources also available. The support experience is mixed: users describe helpful, knowledgeable assistance, while others report slow replies or difficulty getting a case resolved.

What is the experience like for teams switching to ScreenConnect from another tool?

Switching to ScreenConnect is often driven by the cost, reliability, or usability of another remote-support tool, or by a need for more features and easier deployment. Teams describe moving from alternatives such as TeamViewer, LogMeIn, Splashtop, and Bomgar, and value ScreenConnect’s quick connections, broader remote-support toolkit, and fit with their existing systems. The transition can feel straightforward, although configuring the product and learning its administration options may take extra effort.

What tools and platforms does ScreenConnect integrate with, and how do these integrations help users get more value from the product?

ScreenConnect offers 4 integrations. Users describe connections across remote-management and service-management tools, which can make it easier to find a device and start a support session from the systems technicians already use.

Remote monitoring and management: Datto RMM and NinjaOne
Professional services automation: ConnectWise PSA
Productivity and collaboration: Google Workspace

What features or capabilities could make ScreenConnect even more useful?

ScreenConnect could be more useful with improvements that make administration clearer and broaden support across devices and workflows.

Simplify the interface and setup of users, permissions, groups, and client configurations.
Improve mobile and Mac support, including the remote-control experience and display handling.
Expand scripting, automation, reporting, and device-management tools for routine administration.
Make integrations with third-party tools and existing scripts more flexible.

Is ScreenConnect considered safe and secure for handling data?

ScreenConnect’s security experience has strengths and areas that warrant attention. Users value encryption, two-factor authentication, granular access controls, and session auditing, but concerns about security incidents and how security settings are configured mean teams should review access controls and keep the installation patched as part of their own security practices.

G2 reviews are authentic and verified.

Here's how.

Samuel C.

Technical Support Engineer

Small-Business (50 or fewer emp.)

9/10/2026

"Easy, Reliable Remote Support with ScreenConnect Backstage"

5/5

What do you like best about ScreenConnect?

ScreenConnect is easy to use, reliable and quick to connect to customer machines. The Backstage feature is probably the biggest benefit for us, as it allows us to troubleshoot, run commands and make changes in the background without constantly interrupting the end user. Overall, it makes remote support much faster and easier. Review collected by and hosted on G2.com.

What do you dislike about ScreenConnect?

There isn’t much I dislike about ScreenConnect overall, but occasionally remote sessions can be a bit temperamental, particularly around UAC prompts, elevation or reconnecting after certain changes. The interface could also be slightly more modern in places, but these are fairly minor issues compared with how useful and reliable the product is day to day. Review collected by and hosted on G2.com.

What problems is ScreenConnect solving and how is that benefiting you?

ScreenConnect allows us to remotely support customer devices quickly without needing to be physically on site. It saves a huge amount of time when troubleshooting issues, installing software, running commands or making changes in the background. Backstage is especially useful because we can carry out a lot of work without interrupting the user, which improves both our efficiency and the customer experience. Review collected by and hosted on G2.com.

Cristhian Camilo C.

Technical Support Representative

Small-Business (50 or fewer emp.)

7/15/2026

"ScreenConnect: Lightning-Fast Remote Support with Powerful Admin Tools"

5/5

What do you like best about ScreenConnect?

ScreenConnect is an excellent choice if professional technical support is a priority, especially if you manage multiple teams and require automation, unattended access, and advanced tools for rapid problem resolution.

Key benefits at a glance:

-Very fast remote access: Connections are typically established within seconds, allowing you to manage Windows, macOS, Linux, and mobile devices from a single platform.

-Unattended access: You can manage servers and workstations without requiring user presence. This facilitates maintenance, updates, and troubleshooting outside of business hours.

-Administrator tools: ScreenConnect includes features such as Backstage (working in the background without interrupting the user), remote command line, PowerShell, file transfer, Wake-on-LAN, and session recording.

-High customizability: You can brand the portal, create extensions, and integrate it with other support and automation tools. ScreenConnect also offers over 100 integrations and a marketplace for extensions. Review collected by and hosted on G2.com.

What do you dislike about ScreenConnect?

Well, ScreenConnect is a very powerful tool. However, it has some aspects that frequently draw criticism from IT administrators and support technicians:

-Learning curve: Although it offers a wide range of features, the user interface and initial setup are less intuitive than with AnyDesk or TeamViewer. Some time is required to fully utilize all its functions.

-Complex administration: When deployed in large environments, managing permissions, groups, extensions, and policies can become complex without careful planning.

-Technically oriented user interface: ScreenConnect is designed for IT professionals and may therefore be less user-friendly for casual users than other, more consumer-oriented solutions.

-Variable performance: On low-quality connections or graphics-intensive devices, some users report less smooth performance compared to alternatives that specialize in high-performance remote access. Review collected by and hosted on G2.com.

What problems is ScreenConnect solving and how is that benefiting you?

Okay, let's see. If we look at this together, these features make ScreenConnect a tool that accelerates troubleshooting, reduces operating costs, and improves the user experience for both IT teams and end users—far beyond simply providing remote access to a system:

-Reduced mean time to repair (MTTR): Eliminates technician travel.

-Supports more users with the same support team: Performs preventive and corrective maintenance remotely.

-Manages servers and workstations from a central location: Supports both managed systems and external devices that occasionally require assistance.

-Resolves issues, whenever possible, without impacting the user, using Backstage.

-Centralizes support tools (remote access, console, scripts, file transfer, and administration) on a single platform, eliminating the need to switch between different applications. Review collected by and hosted on G2.com.

Vikram V.

Security Engineer

Small-Business (50 or fewer emp.)

9/10/2026

"ScreenConnect: Lightning-Fast, Secure Remote Support with Powerful Control"

5/5

What do you like best about ScreenConnect?

Connection and Speed

ScreenConnect simply works. People regularly comment on how incredibly fast it connects, and sessions stay smooth and stable without noticeable lag. It’s honestly one of the fastest remote support tools I’ve used, and that speed makes a real difference when you’re trying to help someone quickly.

Getting Started Is Simple

You don’t have to spend hours setting it up. Deployment is straightforward, and you can be connected and assisting clients within minutes. It’s a refreshing change from tools that feel overly complicated.

You Actually Have Control

What stands out most is the level of control you have during sessions. You can set clear, specific permissions for who can access what—and when—which adds a lot of peace of mind from a security perspective.

Background Access That Actually Works

The Backstage feature is a genuine game-changer. It lets you maintain background access to endpoints and servers even when no one is logged in, which is especially useful for ongoing management and monitoring.

Sharing and Transferring Is Effortless

Screen sharing with clients feels natural, and file transfers between devices are quick and seamless. It’s the small details like this that make day-to-day support easier.

You’re Actually Protected

Security feels strong, with AES-256 encryption and built-in two-factor authentication. It’s reassuring to know sessions are well protected.

Support Is There When You Need It

When you need help, it’s easy to get it. The 24/7 live chat support is responsive, and the team genuinely seems to know what they’re talking about. Review collected by and hosted on G2.com.

What do you dislike about ScreenConnect?

The Price Just Keeps Going Up

This is my biggest frustration. flamingo.run, and it’s not a one-time thing. flamingo.run. sobrii.io, which really stings when you’re locked into an annual contract.

The Interface Takes Getting Used To

When you first open it, the interface feels packed with options. flamingo.run. You’re not going to be up and running as quickly as with some simpler tools, but if you stick with it, the power is there. Review collected by and hosted on G2.com.

What problems is ScreenConnect solving and how is that benefiting you?

It Gets Rid of the Downtime Nightmare

The biggest problem ScreenConnect solves is the slowdown in IT operations. Instead of waiting for someone to physically show up or spending hours on the phone walking through instructions, your team can connect right away and resolve issues in minutes. Employees get back to work sooner, and that has a direct impact on your bottom line.

Remote Work Becomes Actually Manageable

With so many people working from home or spread across different locations, you need a support option that doesn’t require travel. ScreenConnect lets your IT team help anyone, anywhere—whether they’re in the office, at home, or traveling for work—without paying for travel time or dealing with scheduling headaches.

You Stop Losing Money on Service Calls

For MSPs and IT departments, every minute counts. ScreenConnect can handle multiple support sessions at once, and your techs can work in the background without constantly interrupting end users. As a result, one person can close more tickets in a day, which directly improves profitability.

Support Becomes Less Frustrating for Everyone

Employees don’t have to explain what’s wrong in painful detail anymore. Your tech can see the problem firsthand and guide them through it visually. People appreciate this far more than trying to follow step-by-step instructions over email or phone.

You Keep Your Systems Secure and Compliant

ScreenConnect takes care of a lot of the security heavy lifting, with encryption and audit logs built in, so you can meet compliance requirements without extra effort. You get the visibility you need while staying protected.

You Actually Scale Without Hiring

As your business grows, ScreenConnect grows with you. You can support more devices and users without proportionally increasing staffing costs. The software absorbs the complexity so your team doesn’t get overwhelmed as demand increases. Review collected by and hosted on G2.com.

Verified User in Defense & Space

Mid-Market (51-1000 emp.)

11/7/2026

"Simple Setup, Best-in-Class Performance for NIST 800-171 Compliance"

5/5

What do you like best about ScreenConnect?

Setup is very simple, and if you're looking for a tool to self host to maintain compliance above NIST 800-171 this is definitely the best and most functional Review collected by and hosted on G2.com.

What do you dislike about ScreenConnect?

Nothing to really complain about, I've worked with splashtop, logmein, labtech automate (prior to adding sc to it) and this is the best performing tool out of all of them Review collected by and hosted on G2.com.

What problems is ScreenConnect solving and how is that benefiting you?

Compliance in our highly regulated industry is key, we host it on premise and have a 3rd party support vendor that first had to vpn into our environment in order to access it. Also, if you're a paranoid sysadmin...hosting it the way that we do/securing it by not allowing forwarding it out to be public facing....is a huge piece of mind for security Review collected by and hosted on G2.com.

Ilias T.

Account Manager

Small-Business (50 or fewer emp.)

9/9/2026

"Fast, Reliable Remote Support for Everyday IT Needs"

4.5/5

What do you like best about ScreenConnect?

What I like best about ScreenConnect is how fast and reliable it makes remote support. Connecting to endpoints is straightforward, sessions are responsive, and the interface makes it easy to manage multiple devices without wasting time. Features like unattended access, file transfer, and session management help streamline day-to-day troubleshooting and allow our team to resolve issues quickly without requiring users to be physically present. Review collected by and hosted on G2.com.

What do you dislike about ScreenConnect?

One downside of ScreenConnect is that the interface can feel a little overwhelming at first, especially when configuring more advanced settings and permissions. Some administrative options could be organized more intuitively, and occasional connection or update issues can interrupt an otherwise smooth workflow. Improving the setup experience and simplifying configuration would make the product even easier to use. Review collected by and hosted on G2.com.

What problems is ScreenConnect solving and how is that benefiting you?

ScreenConnect helps us provide remote technical support without needing to be physically present at the user’s location. We can quickly connect to devices, troubleshoot problems, transfer files, and manage unattended systems from one place. This reduces resolution times, minimizes downtime for users, and makes our support team more efficient, especially when managing multiple remote endpoints. Review collected by and hosted on G2.com.

Rudolf M.

Onboarding

Small-Business (50 or fewer emp.)

9/4/2026

Guest users or non-business users of the software, not included in G2 scores.

"Flexible, Reliable Remote Support That Keeps Sessions Fast and Organized"

5/5

What do you like best about ScreenConnect?

What I like best about ScreenConnect is the flexibility and control it gives me during remote sessions. I can connect to devices quickly, work without noticeable delays, and handle different support tasks without switching between multiple tools. Features like session organization, quick reconnects, file sharing, and remote device control make everyday work much easier. I especially appreciate that it remains reliable even when I have several devices to manage, which makes the whole support process feel organized and efficient. Review collected by and hosted on G2.com.

What do you dislike about ScreenConnect?

There honestly isn’t much I dislike about ScreenConnect. If I had to choose something, I would say that some features and customization options can take a little time to discover when you first start using the platform. However, once you learn where everything is, the experience becomes very straightforward. Overall, this is a small learning curve rather than a real drawback, and it hasn’t affected my very positive experience with the product. Review collected by and hosted on G2.com.

What problems is ScreenConnect solving and how is that benefiting you?

ScreenConnect helps solve the problem of delays when technical issues need immediate attention. Instead of waiting for someone to be physically available, I can access the device remotely, identify the issue, and take action right away. This helps minimize downtime and keeps work moving without unnecessary interruptions. It also makes it much easier to support multiple users and devices throughout the day, improving response times and allowing me to use my time more efficiently. Review collected by and hosted on G2.com.

G. S.

Onboarding Associate

Mid-Market (51-1000 emp.)

Originally submitted 9/3/2026

Guest users or non-business users of the software, not included in G2 scores.

"Easy-to-Use, Reliable Remote Support That Saves Time"

5/5

Describe the project or task ScreenConnect helped with:

The service task overview provides a comprehensive look at the tasks involved in delivering efficient remote support. Review collected by and hosted on G2.com.

What do you like best about ScreenConnect?

ScreenConnect is easy to use and reliable and it makes remote support much faster. I also like being able to quickly access devices and troubleshoot issues without having to be on-site, which saves time and keeps things moving. Review collected by and hosted on G2.com.

What do you dislike about ScreenConnect?

I cannot say that I dislike something, but the UI can be improved, there are a few options which can take time to find. Review collected by and hosted on G2.com.

Recommendations to others considering ScreenConnect:

To enhance user experience, consider streamlining the UI for easier navigation and quicker access to essential features. Review collected by and hosted on G2.com.

What problems is ScreenConnect solving and how is that benefiting you?

It helps us provide remote support quickly, troubleshoot issues and reduce downtime for users. Review collected by and hosted on G2.com.

Verified User

Small-Business (50 or fewer emp.)

9/10/2026

"Effortless Remote Management with Intuitive Setup"

4/5

What do you like best about ScreenConnect?

I find ScreenConnect very easy to use and straightforward to set up, both on my end and for the users receiving support. It's a very fluid piece of software, making it simple for non-technical customers to receive support quickly and easily. When setting it up, I only need to send a link via email, and the process from there is very straightforward, which is a big plus for me. Review collected by and hosted on G2.com.

What do you dislike about ScreenConnect?

It works pretty well most of the time, but I think it could use more Wacom LAM features. It seems like some additional features would enhance its functionality for me. Review collected by and hosted on G2.com.

Steve S.

Director of Information Systems and Technology

Mid-Market (51-1000 emp.)

4/23/2026

"Secure, Seamless Unattended Access with ScreenConnect and NinjaOne Integration"

5/5

What do you like best about ScreenConnect?

We use ScreenConnect mostly for unattended access to help our users and their endpoints.

It offers excellent security and we have integrated into NinjaOne so it is easy for our technicians to find the machine that they need to log into.

We can also provide temporary remote access to vendor support without worrying about unnecessary security issues. Review collected by and hosted on G2.com.

What do you dislike about ScreenConnect?

I have used this product for at least 15 years and I cannot think of anything I do not like about it other than the price has increased over the years but that is consistent with all applications and it remains the best value in the area I have found. Review collected by and hosted on G2.com.

Jason L.

Network Administrator

Retail

Mid-Market (51-1000 emp.)

4/9/2026

Guest users or non-business users of the software, not included in G2 scores.

"Lightweight, Cross-Platform Remote Support"

5/5

What do you like best about ScreenConnect?

ScreenConnect is very lightweight, has good support, and works on both Mac and PC. Pricing is reasonable compared to almost every other option for remote control and support. The bandwidth required to manage a remote machine appears to be minimal as to not impede control performance. Best of all it has multiple deployment options for different scenarios. Review collected by and hosted on G2.com.

What do you dislike about ScreenConnect?

It requires Admin rights to install, I realize this is a good security but it can pose a challenge when reinstallation is required.

Also Mac makes it repeatedly difficult to keep the client active, it seems every so often a Mac System update requires us to re-allow the software which is locked on our users Macs behind admin credentials. This requires us to get connected with ARD to resolve it. Review collected by and hosted on G2.com.

What problems is ScreenConnect solving and how is that benefiting you?

Remote machines are becoming almost primary at our company so quickly accessing them to assist my users is required. The capability to manage these machines and group them in the ScreenConnect web portal is also very helpful. Quickly Identifying what company, location, and machine makes it a very quick way to identify and begin assisting. The info tab for each machine also give insightfull details event without starting a control session. Review collected by and hosted on G2.com.