GLPI Reviews & Product Details


What is GLPI?

GLPI is an incredible Free and Open-Source ITSM software tool that helps you plan and manage IT changes in an easy way, solve problems efficiently when they emerge and allow you to gain legit control over your company's IT budget, and expenses.

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GLPI Profile Details

GLPI Profile Details

Vendor
TECLIB
Company Website
Year Founded
0
HQ Location
Barcelona, Spain
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1
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GLPI Reviews

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1-8 of 8 total GLPI reviews

GLPI Reviews

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1-8 of 8 total GLPI reviews
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Coordinador de contabilidad
Small-Business
(11-50 employees)
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"If you want to have control of the incidents of your organization, GLPI is the indicated tool"

What do you like best?

It is an easy-to-use tool that is versatile and pleasant to the user. At the moment of indicating an incident, images can be added that can help explain the incident's requirements better, and we can also monitor how the process is related to the incident. you can create observers who are also involved in the incident, you can maintain a chat to maintain the communication between the user who requests the service with the administrator who solves the incident. allows you to obtain ticket statistics, where you can see the solution times, the responsible parties, the type of incident or request, the dates, etc. In addition to all this has a large community that works on the development of supplements that greatly improve this wonderful tool. Fabulous tool!

What do you dislike?

Reliable tool easy to use nothing bad to say since in the time that I used it has allowed to solve everything on time

Recommendations to others considering the product:

100% recommended to all organizations that want to maintain a control through numerical tics the incidents of their service departments.

What problems are you solving with the product? What benefits have you realized?

The tool has allowed me to request technical support quickly and thanks to the fact that it is possible to assign an image, it facilitates the explanation of the incident, by means of the follow-up that can be done, the personnel that was assigned can be visualized, allowing to know the status of the incident

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IT Specialist
Small-Business
(11-50 employees)
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"free incident control system"

What do you like best?

It is a very complete tool which allows you to have not only an incidence control system, but also to manage an inventory, integration with authentication systems, asset control, equipment assignment and among others. Also you can generate reports and have statistics of the cases which helps you to manage better and channel properly the requests that you have.

What do you dislike?

It can be a little complicated to guide end users to adapt to the tool to generate incidents, as it is more intended for people with basic knowledge of informatics and therefore if the user is not clear his requirement can load the case in an inappropriate way.

Recommendations to others considering the product:

For people who will use this application is recommended to have a team of people who make the assignment of cases in order not to leave it in the hands of the user and that is assigned to the right person or team work, this reduces the time of resolution of incidents.

What problems are you solving with the product? What benefits have you realized?

have an incident management tool, allows you to generate metrics and have a backup of the cases attended, if you do not have a tool with the benefits of GLPI you do not have control of the cases and you have the risk that the response time and attention are greater or that you have unresolved cases because these can be lost in an inbox mail or that there was received by a call and do not have a written endorsement of this request. using GLPI you forget these problems and you can easily consult the pending cases, resolved or that are in execution.

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Analista Integral de desarrollo de aplicaciones y soporte al cliente
Small-Business
(11-50 employees)
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"Excellent tool to control requests and incidents through numbered tickets"

What do you like best?

It is very easy to use; This tool allows you to take detailed control of a digitalized form of each incident presented in the service offered by each organization or each request made by internal or external customers.

Through it you can make any kind of request, you can create groups that will be responsible for solving the requests made, you can interact through the chat with the person who made the request and who is solving it.

You can keep a statistical control of the ticket, where you can see the solution times, those responsible, the type of incident or request, the dates, etc.

You can also add dockets or images if required by external users, depending on the type of request required

In the same way you can have control of the inventory of technological equipment of the organization, detailing who was assigned to each team.

What do you dislike?

In the time that I have been using the tool I have not presented any inconvenience that I dislike of the tool.

Recommendations to others considering the product:

Of course, it would help a lot in ticket control of any organization that works in this way.

What problems are you solving with the product? What benefits have you realized?

With the tool we have optimized the control of ticket requests and incidents of internal and external customers to the organization so that the support team has a better management of them and give solution depending on the level of incidence they present, as well as the time of the request

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Analista Integral de Desarrollo de Aplicaciones y Servicio al Cliente
Small-Business
(11-50 employees)
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" The best software for inventory and ticket"

What do you like best?

The easiness of the software, makes the work more didactic and easy, you can follow up tickets, create them, attach tests, assign tasks to people, take the inventory of the teams within the institutions, give you report of monthly ticket results, and per person

What do you dislike?

That when making any movement in the ticket, send emails informing the same. And it's complicated to configure it to stop performing that task

Recommendations to others considering the product:

The tool helps in the management of applications and monitoring thereof, thus giving the possibility of studying the improvement of the areas

What problems are you solving with the product? What benefits have you realized?

You can control the movement of the ticket, if you have worked on it, if it has any problem to be resolved, for the company and for me the best added is the filtering of the information per month and person which helps for the monthly report that is requested by the company. With this tool it takes all the internal requests of the companies

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Analista de infraestructura
Mid-Market
(51-200 employees)
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"The most complete tool to manage everything related to IT"

What do you like best?

It is a super versatile tool and adaptable to almost any type of needs, since its environment allows you many freedoms when configuring it. It has a large community that works on the development of plugins that greatly enhance this wonderful tool

What do you dislike?

Until now I have nothing against, because when its developers detect something that can be improved quickly work on it and update the version

Recommendations to others considering the product:

Manageable tool 100% has a large number of plugins that increase and enhance their capabilities, making it practically adaptable to any industry. His way of tracking cases is very simple and can be used by users at any level.

What problems are you solving with the product? What benefits have you realized?

In these moments we are lifting the inventory, loading the reports of both internal and external users and doing a thorough follow-up of each case. It helps us when taking into account the statistical data that a technician can have in a time frame. This helps a lot to see opportunities for better and measure the efficiency of our work team

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Gerente de Telecomunicaciones e Infraestructura
Mid-Market
(51-200 employees)
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"Manage your requests, problems, incidents and projects from a Global platform!"

What do you like best?

GLPI, is the most complete platform to take the management of requirements or requests, incidents in customers or IT systems, Projects, problem management, inventories, finally .. Through this great platform I could organize the management of the entire IT infrastructure .

When I started using this great tool, I only managed internal requests, later we added incident management and from one case the client was notified, today I carry the projects of the area and all the inventory control of the operational unit.

The truth that has allowed me to optimize operating costs since with the free version I can have breadth when managing the entire area of ​​network operations and administration of IT services.

What do you dislike?

The truth, with time using the tool there is not a single aspect that prevents me from achieving my operational objectives.

Recommendations to others considering the product:

I recommend this complete tool for the management of IT infrastructure, additionally as you explore it you find many benefits for operational management.

What problems are you solving with the product? What benefits have you realized?

With this tool I managed to consolidate all the inventory of operational areas in a single tool, allowing control to be established, and notifying the involved areas when an asset of the company is incorporated or disincorporated.

In addition to the above, I can centralize project management, taking control of the activities that make up the operational projects.

And last but not least, I can bring metrics of incidents and requests in each operational area in order to set the metrics of the operational management indicators of each area. And all those involved are notified via the follow-up mail of the case.

Currently I am adding to the tool the model to take control of the management of problems and associate the cases that are related.

Actually, this tool has contributed a lot to my telecommunications and infrastructure management. I recommend it 100%

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Coordinador de infraestructuras de TI
Mid-Market
(51-200 employees)
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"Great software for manage IT services and ticket manager"

What do you like best?

We use the GLPI mainly as a service desk software that allows us to track incidents or problems and verify the response time of the technicians.

What do you dislike?

Custom reports and graphics are not so easy to deploy

Recommendations to others considering the product:

In my experience is one of the best solutions for ITSM

What problems are you solving with the product? What benefits have you realized?

Mainly GLPI allows us to optimize the response times of our support staff and store the details of each incident

Additionally, being able to manage the IT inventory and associate each element with a failure gives us important information for decision making

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Coordinador de Infraestructura Tecnológica y Seguridad de la Información
Information Technology and Services
Mid-Market
(201-500 employees)
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"GLPI"

What do you like best?

It is a tool based on php and allows me to easily make inventories of pc, licenses, applications. It is easy to install and configure, it is instuitive. It has great speed, incident management and administration.

What do you dislike?

It has too many modules and customization because it is so extensive is tedious.

Recommendations to others considering the product:

use it, ease of use.

What problems are you solving with the product? What benefits have you realized?

Inventory control, incident management.

GLPI Features

  • Automate Ticket Routing
  • Ticket Prioritization
  • Ticket Notifications
  • Knowledge Base
  • Knowledge Base/Ticket Integration
  • Dashboards

GLPI User Ratings

9.8
Ease of Use
Average: 8.3*
8.8
Quality of Support
Average: 8.5*
7.9
Ease of Setup
Average: 7.8*
* Service Desk Category
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