What do you like best?
GLPI, is the most complete platform to take the management of requirements or requests, incidents in customers or IT systems, Projects, problem management, inventories, finally .. Through this great platform I could organize the management of the entire IT infrastructure .
When I started using this great tool, I only managed internal requests, later we added incident management and from one case the client was notified, today I carry the projects of the area and all the inventory control of the operational unit.
The truth that has allowed me to optimize operating costs since with the free version I can have breadth when managing the entire area of network operations and administration of IT services.
What do you dislike?
The truth, with time using the tool there is not a single aspect that prevents me from achieving my operational objectives.
Recommendations to others considering the product
I recommend this complete tool for the management of IT infrastructure, additionally as you explore it you find many benefits for operational management.
What business problems are you solving with the product? What benefits have you realized?
With this tool I managed to consolidate all the inventory of operational areas in a single tool, allowing control to be established, and notifying the involved areas when an asset of the company is incorporated or disincorporated.
In addition to the above, I can centralize project management, taking control of the activities that make up the operational projects.
And last but not least, I can bring metrics of incidents and requests in each operational area in order to set the metrics of the operational management indicators of each area. And all those involved are notified via the follow-up mail of the case.
Currently I am adding to the tool the model to take control of the management of problems and associate the cases that are related.
Actually, this tool has contributed a lot to my telecommunications and infrastructure management. I recommend it 100%