It is very easy to use; This tool allows you to take detailed control of a digitalized form of each incident presented in the service offered by each organization or each request made by internal or external customers.
Through it you can make any kind of request, you can create groups that will be responsible for solving the requests made, you can interact through the chat with the person who made the request and who is solving it.
You can keep a statistical control of the ticket, where you can see the solution times, those responsible, the type of incident or request, the dates, etc.
You can also add dockets or images if required by external users, depending on the type of request required
In the same way you can have control of the inventory of technological equipment of the organization, detailing who was assigned to each team.
In the time that I have been using the tool I have not presented any inconvenience that I dislike of the tool.
Of course, it would help a lot in ticket control of any organization that works in this way.
With the tool we have optimized the control of ticket requests and incidents of internal and external customers to the organization so that the support team has a better management of them and give solution depending on the level of incidence they present, as well as the time of the request