Splashtop Remote Access Reviews & Product Details

I really appreciate how Splashtop Remote Access simplifies remote connectivity for my end users, allowing them to access their work computers using their own personal devices. This functionality resolves a significant issue for us, providing flexibility and enhancing security by enabling remote support and safer sessions rather than relying on a straightforward RDP session. I am very impressed by the simplicity and ease of use of the user interface, which makes navigating the system straightforward. The capability to manage admin access per user is another feature I value highly, as it helps tailor access control to individual needs. Moreover, the ability to see the total number of users and computers listed is incredibly useful for overview purposes, as it helps manage high-level visibility without confusion, while also letting me focus on 'My Computers' for a more concise view. The initial setup of Splashtop Remote Access was notably very easy, further cementing its user-friendliness and efficiency in our daily operations. Review collected by and hosted on G2.com.

I really don't like that when adding users to each remote access, the users' emails are not listed alphabetically. This is one of the most frustrating things because it doesn't show me a full list of users either. I would appreciate having a search feature when adding users to a computer or at least listing them in their entirety and/or alphabetically. Review collected by and hosted on G2.com.

I love it for plug and plug setup which is seamless within minutes am up and using it. Stand out with robust security with admin control to restrict usage access of some users. Top notch customer service which is very responsive. Unbelievable performance and reliability to deliver 100% productivity with our emergency situations. Like it for remote access of servers and being able to offer remote support from my phone although bit limited but for small troubleshooting problems am able to sort on the go. Review collected by and hosted on G2.com.

Best with unbelievable performance and reliability for me to offer remote support from anywhere even with my Phone am able to support, also access access my important documents from my office PC.

Bit confusing with plans. Review collected by and hosted on G2.com.

I like using Splashtop Remote Access because it offers ease and security. It performs excellently as a remote login tool, especially compared to others like VNC, TeamViewer, RemotePC, and Log Me In, where I find the price of Log Me In much higher. The installation process was straightforward, though loading it on multiple computers took some effort. Overall, I consider Splashtop far and away a better product than the others I've used, and I highly recommend it. Review collected by and hosted on G2.com.

My only complaint is that we have trouble with certain Intel graphic drivers. Artifacts of windows stay on the screen or the refresh is drastically delayed. There are mitigations for it, but it makes those particular systems hard to work with. You have to change the way the connection works in Splashtop and then you get a more reliable, albeit slow experience on that system. The only way to correct that is to fix the issue with those drivers. Review collected by and hosted on G2.com.

I appreciate that Splashtop Remote Access provides superior performance compared to other remote access products, especially for our CAD team, by minimizing lag and offering a seamless experience. I find it incredibly valuable that Splashtop works efficiently even for our lower-need users, mitigating issues that are typically related to end-user knowledge rather than software malfunction. The ease of installation and maintenance of this software is a significant advantage for me, as it doesn't require admin credentials for updates, simplifying technical management tasks. The web-based installer feature stands out, allowing me to send installation links to users across different companies with minimal interaction required from our internal team, significantly saving time and labor costs. Overall, I find that the initial setup of Splashtop Remote Access was remarkably easy, which made transitioning to this tool stress-free and efficient. Review collected by and hosted on G2.com.

I dislike the access control process for individual users in Splashtop Remote Access. It's tedious to add an entire team to a single computer through the admin portal since each user must have distinct access granted to their account. This process becomes especially cumbersome and repetitive when managing a team of 15 users. Review collected by and hosted on G2.com.

Ease of connecting to computers with multiple screens. I have 4 monitors at home and 4 at work and I can easily connect and work as if I am at the other location. I also use 4 monitors regularly to connect to a co-worker's computer who also has 4 monitors and we are able to work on all of screen collaboratively. Review collected by and hosted on G2.com.

No real problems. When a remote computer is offline sometimes it takes it a minute for it show as available in the software. Review collected by and hosted on G2.com.

I love using Splashtop Remote Access because it allows me to comfortably handle issues from home, without having to physically be in the store. This capability is invaluable, especially when there are problems with orders across all our stores, as I can remotely access and resolve them efficiently. This remote accessibility not only simplifies the process but also gives me the opportunity to spend more time with my family, enhancing my work-life balance. Additionally, its ease of use over the phone is a fantastic feature, allowing me to address any customer issues seamlessly. The initial setup of Splashtop Remote Access was also straightforward, taking approximately five minutes per store, which is highly commendable. Overall, I am thoroughly pleased with how everything functions perfectly and seamlessly with Splashtop Remote Access, which is why I would rate it a perfect 10 out of 10 and highly recommend it to others. Review collected by and hosted on G2.com.

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I really love Splashtop Remote Access because it greatly facilitates my tasks as a technical manager and IT specialist. It simplifies my life and makes managing computers much more seamless. Thanks to Splashtop, I can solve complex problems with a simple click, even when I'm not physically present at the office, which is a major asset in my work at the radio station where everything is automated. This software allows me to access and modify the program easily, even during a last-minute program change, without needing to be on-site. I have been using Splashtop Remote Access for over two years and I really appreciate its services. Its ease of installation is also a strong point, as all I need to do is download the software, install it, and then I can easily access all the machines. Based on my experience with other software, I have found that Splashtop Remote Access is better, especially in terms of structuring, computer access, and technical support, which further simplifies my tasks. Review collected by and hosted on G2.com.

What I find frustrating with Splashtop Remote Access is its reliance on a high-quality Internet connection. When I am in areas with a weak connection, like 3G instead of 4G, it becomes very difficult to access remote computers. This constraint requires a lot of patience to work efficiently remotely. Review collected by and hosted on G2.com.

I like how easy it is to connect to remote computers instantly with smooth performance and minimal lag. The interface is simple, and setup takes just a few minutes. It’s also great that it supports multiple users and devices with good security features. Review collected by and hosted on G2.com.

Sometimes the session can drop if the internet connection is unstable, and the mobile app interface could be a bit more user-friendly. Apart from that, it works very reliably for daily use. Review collected by and hosted on G2.com.

What I like best about Splashtop Remote Access is how it combines high-performance remote connections with broad device/platform support. It’s built so that you can access Windows & Mac Review collected by and hosted on G2.com.

While Splashtop delivers strong remote-access performance, it is heavily dependent on a stable, high-quality internet connection—users report issues like lag or dropped sessions when bandwidth or network conditions degrade. Review collected by and hosted on G2.com.

Splashtop is an easy-to-use remote desktop solution, offering a reliable connection and reasonable pricing. I used it for several months and never encountered any technical problems. Since I no longer work remotely, I stopped using the software and forgot to cancel my subscription. When it was automatically renewed, I reached out to the support team, who quickly provided a refund. Their efficiency was impressive, especially considering how rare that level of service can be these days. Review collected by and hosted on G2.com.

Since I had subscribed to their lowest tier, the image quality was sometimes less than ideal, which was noticeable in my work that required some color adjustment. However, it was generally adequate for my needs. I would have appreciated a reminder a few days before the new billing cycle, although I found their support team to be very efficient whenever I reached out. Review collected by and hosted on G2.com.