Splashtop Remote Access Reviews & Product Details

What I like best about Splashtop Remote Access is the ability to securely access work machines from anywhere without needing a complex VPN setup. It makes it easy to jump into a remote computer to grab files, run applications, or troubleshoot something without being physically present. Review collected by and hosted on G2.com.

One thing I don’t particularly like is that occasional connection delays can happen if the remote machine is waking from sleep or if the host system has a weak network connection. It’s not common, but when it does occur it can take a moment longer than expected to establish the session.

Another small limitation is that some settings and administrative controls are only available through the web console rather than directly in the desktop app. It’s not a major issue, but having everything consolidated in one interface would make management a little more convenient. Overall, though, these are fairly minor compared to how well the product performs day to day. Review collected by and hosted on G2.com.

It "just works". Easy to install, easy to access, doesn't crash, fast performance. Review collected by and hosted on G2.com.

I dislike that there is no tagging mechanism where you can, for example, pull up all devices with a particular operating system, or are tagged as "IT machines" or whatever. There's rudimentary grouping, but a machine can't belong to multiple groups, soo... tags would be MUCH more useful. Review collected by and hosted on G2.com.

I really appreciate how Splashtop Remote Access simplifies remote connectivity for my end users, allowing them to access their work computers using their own personal devices. This functionality resolves a significant issue for us, providing flexibility and enhancing security by enabling remote support and safer sessions rather than relying on a straightforward RDP session. I am very impressed by the simplicity and ease of use of the user interface, which makes navigating the system straightforward. The capability to manage admin access per user is another feature I value highly, as it helps tailor access control to individual needs. Moreover, the ability to see the total number of users and computers listed is incredibly useful for overview purposes, as it helps manage high-level visibility without confusion, while also letting me focus on 'My Computers' for a more concise view. The initial setup of Splashtop Remote Access was notably very easy, further cementing its user-friendliness and efficiency in our daily operations. Review collected by and hosted on G2.com.

I really don't like that when adding users to each remote access, the users' emails are not listed alphabetically. This is one of the most frustrating things because it doesn't show me a full list of users either. I would appreciate having a search feature when adding users to a computer or at least listing them in their entirety and/or alphabetically. Review collected by and hosted on G2.com.

I appreciate the speed and simplicity of Splashtop Remote Access. It does exactly what I need, even from my smartphone. If I need a file, I can simply upload it from my computer to the remote machine without having to search for it. In industrial environments without broad Internet access, this is invaluable. Splashtop allows secure access with 2FA to machines remotely, preventing lost time in transportation, plant access, and cleaning procedures associated with physical access to sensitive areas. The initial setup was very easy, and everyone was able to use it right away with great success. We switched from TeamViewer because the price and speed of Splashtop are better. Review collected by and hosted on G2.com.

The performance and features have improved over the years but there is always room for continuing improvement. Review collected by and hosted on G2.com.

I like the interface of Splashtop Remote Access because it is easy to use and better than the competition. Managing users and permissions is really simple, which is a big plus for me. The remote access speed is fantastic, providing fast response times, which is crucial since my clients use AutoCAD and other 3D programs. Also, the interface looks modern, is well-organized, clean, and functional, making it attractive. Another thing I appreciate is how easy the initial setup is. Review collected by and hosted on G2.com.

I don't have many complaints. Perhaps to make it easy to see logs of the time spent on a computer. Review collected by and hosted on G2.com.

I like that Splashtop Remote Access allows us to see the last time a user has logged in and what user is currently logged in. This feature helps me know if a user has not been diligent about system updates or security measures. I found the initial setup to be incredibly easy. Review collected by and hosted on G2.com.

I don't like that the ability to restart or wake up a device never seems to work for me. I also wish the remote interface allowed for drag and drop files instead of using the file transfer tool. Review collected by and hosted on G2.com.

I like using Splashtop Remote Access because it offers ease and security. It performs excellently as a remote login tool, especially compared to others like VNC, TeamViewer, RemotePC, and Log Me In, where I find the price of Log Me In much higher. The installation process was straightforward, though loading it on multiple computers took some effort. Overall, I consider Splashtop far and away a better product than the others I've used, and I highly recommend it. Review collected by and hosted on G2.com.

My only complaint is that we have trouble with certain Intel graphic drivers. Artifacts of windows stay on the screen or the refresh is drastically delayed. There are mitigations for it, but it makes those particular systems hard to work with. You have to change the way the connection works in Splashtop and then you get a more reliable, albeit slow experience on that system. The only way to correct that is to fix the issue with those drivers. Review collected by and hosted on G2.com.

I appreciate that Splashtop Remote Access provides superior performance compared to other remote access products, especially for our CAD team, by minimizing lag and offering a seamless experience. I find it incredibly valuable that Splashtop works efficiently even for our lower-need users, mitigating issues that are typically related to end-user knowledge rather than software malfunction. The ease of installation and maintenance of this software is a significant advantage for me, as it doesn't require admin credentials for updates, simplifying technical management tasks. The web-based installer feature stands out, allowing me to send installation links to users across different companies with minimal interaction required from our internal team, significantly saving time and labor costs. Overall, I find that the initial setup of Splashtop Remote Access was remarkably easy, which made transitioning to this tool stress-free and efficient. Review collected by and hosted on G2.com.

I dislike the access control process for individual users in Splashtop Remote Access. It's tedious to add an entire team to a single computer through the admin portal since each user must have distinct access granted to their account. This process becomes especially cumbersome and repetitive when managing a team of 15 users. Review collected by and hosted on G2.com.

Ease of connecting to computers with multiple screens. I have 4 monitors at home and 4 at work and I can easily connect and work as if I am at the other location. I also use 4 monitors regularly to connect to a co-worker's computer who also has 4 monitors and we are able to work on all of screen collaboratively. Review collected by and hosted on G2.com.

No real problems. When a remote computer is offline sometimes it takes it a minute for it show as available in the software. Review collected by and hosted on G2.com.

I love using Splashtop Remote Access because it allows me to comfortably handle issues from home, without having to physically be in the store. This capability is invaluable, especially when there are problems with orders across all our stores, as I can remotely access and resolve them efficiently. This remote accessibility not only simplifies the process but also gives me the opportunity to spend more time with my family, enhancing my work-life balance. Additionally, its ease of use over the phone is a fantastic feature, allowing me to address any customer issues seamlessly. The initial setup of Splashtop Remote Access was also straightforward, taking approximately five minutes per store, which is highly commendable. Overall, I am thoroughly pleased with how everything functions perfectly and seamlessly with Splashtop Remote Access, which is why I would rate it a perfect 10 out of 10 and highly recommend it to others. Review collected by and hosted on G2.com.

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