# SentiOne Reviews **Vendor:** SentiOne **Category:** [Social Media Listening Tools](https://www.g2.com/categories/social-media-listening-tools) **Average Rating:** 4.6/5.0 **Total Reviews:** 37 ## About SentiOne SentiOne is an AI Customer Service Automation Platform. The tool monitors the internet (social media, portals, forums, and blogs) globally using proprietary algorithms, collects public mentions, and automatically analyses them for consumer insights. The integrated interaction module allows customer service teams to manage online conversations on multiple channels and respond directly from one platform. ## SentiOne Pros & Cons **What users like:** - Users find the **new AI functions** to be a game changer, enhancing their experience with valuable features. (1 reviews) - Users praise the **powerful AI integration** in SentiOne, enhancing functionality with valuable new features. (1 reviews) - Users find the **new AI features** of SentiOne to be a significant enhancement, improving overall functionality and usability. (1 reviews) - Users find the **automation features** of SentiOne to be transformative, enhancing usability and efficiency significantly. (1 reviews) - Users praise the **game-changing new functions** of SentiOne, including the impressive AI and engaging visual additions. (1 reviews) - Innovation (1 reviews) **What users dislike:** - Users frequently face **data analytics issues** with SentiOne, especially concerning permissions and service discontinuation complications. (1 reviews) - Users face challenges with **inadequate reporting** when lacking sufficient permissions, complicating management and service discontinuation. (1 reviews) - Users face challenges with **insufficient information** , especially regarding permission management and service discontinuation. (1 reviews) - Users experience **missing features** with SentiOne due to insufficient permissions, complicating management and service discontinuation. (1 reviews) - Users face **poor management** challenges with SentiOne, particularly concerning permission limitations and service discontinuation issues. (1 reviews) - Ticketing Issues (1 reviews) ## SentiOne Reviews ### 1. Broad Data Coverage with Responsive, Flexible Support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Market Research | Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2026 **What do you like best about SentiOne?** The platform covers data sources that others don't. The team is very responsive and flexible in terms of features and payment options. **What do you dislike about SentiOne?** They are not a Tier 1 X/Twitter data provider so they get less X data than some other providers (but cover more platforms and they are more cost effective, so it balances out) **What problems is SentiOne solving and how is that benefiting you?** SentiOne helps us plug the gaps in our data coverage that other, larger, less agile data providers can't. ### 2. Very useful app **Rating:** 5.0/5.0 stars **Reviewed by:** Monika C. | consulting, prowadzenie i działania w social media - CEO, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2017 **What do you like best about SentiOne?** The new functions are a real game changer. Even small ones - like showing a map of mentions and gallery of pictures is a nice addition. But the new AI is great! **What do you dislike about SentiOne?** Bit more analytic options + make it easier to change multiple things (like easy changing sentiment) **Recommendations to others considering SentiOne:** it's a great tool that can really help with your business - selling, brand and analytics **What problems is SentiOne solving and how is that benefiting you?** brings me customers helps me analyze my brand snd competition I maintain my reputation ### 3. Great Endpoint Protection **Rating:** 4.0/5.0 stars **Reviewed by:** Michael T. | IT Director, Mid-Market (51-1000 emp.) **Reviewed Date:** January 27, 2025 **What do you like best about SentiOne?** It stops malwalre very effectively without using to much of your resources. **What do you dislike about SentiOne?** Managing Sentinal One can be an issue if your permissions are insufficient. Removing it can be a real problem if you discontinue service and don't have admin privileges anymore. **What problems is SentiOne solving and how is that benefiting you?** Malware detection ### 4. Personalized social media management with AI automation **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Enterprise (> 1000 emp.) **Reviewed Date:** November 10, 2021 **What do you like best about SentiOne?** Auromated Audience insights and communication management **What do you dislike about SentiOne?** Customer support isn't responsive enough. **Recommendations to others considering SentiOne:** Good pricing, customized for your needs and easy handling **What problems is SentiOne solving and how is that benefiting you?** Social media monitoring, CRM and expanding sales opportunities ### 5. SentiOne in order to help IT market in Poland **Rating:** 5.0/5.0 stars **Reviewed by:** Kacper B. | Online Community Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** October 08, 2019 **What do you like best about SentiOne?** The most I like that Sentione is showing the real quantity of mentions with very short delay. **What do you dislike about SentiOne?** Nothing special caught my attention about what I most dislike. **What problems is SentiOne solving and how is that benefiting you?** Finding mentions without tagging about my company and keywords connected with IT and recruiting. ### 6. A lot more features than other similar service providers **Rating:** 5.0/5.0 stars **Reviewed by:** Anish S. | CEO, Mid-Market (51-1000 emp.) **Reviewed Date:** October 26, 2018 **What do you like best about SentiOne?** I really like the numerous features on the dashboard. I click on my project in the analytical section and I get a lot of audience insights like gender, geolocation, days and hours when most mentions are published. There are also a lot of very useful charts that other tools unfortunately did not have. The dashboard sharing feature is also of great help to us, due to involvement and interest of cross functional teams. **What do you dislike about SentiOne?** Some of the charts take a long time to load. That could be faster. The default dashboard was also very overcrowded with numerous features. But after making some custom adjustments, I got it to a level where it’s quite useful. **What problems is SentiOne solving and how is that benefiting you?** Running a service based startup, with numerous contact points with users, we get a lot of reviews and mentions online, which had been difficult to track with other tools. Sentione turned out to be a great time saver. I take the statistical data from my projects and use it when planning our business communication strategies. More or less it’s like a startup-budget-friendly focus group, but more vast and instantly available. ### 7. Great tool for expanding sales opportunities **Rating:** 5.0/5.0 stars **Reviewed by:** Marta S. | Founder, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2018 **What do you like best about SentiOne?** I like that there are no limitations with keywords. Thanks to this I can search multiple phrases connected with the marketing industry - not only my brand mentions, sales opportunities, but also the most recent trends **What do you dislike about SentiOne?** Nothing so far, the app is really great. **Recommendations to others considering SentiOne:** I highly recommend this product, it's great for my work, easy to use and works perfectly. **What problems is SentiOne solving and how is that benefiting you?** At my company we mainly track purchase intents on forums and social media related to our services and follow up on them on different channels. We also track trends and our brand mentions. ### 8. Works perfect! Nothing more to add. **Rating:** 5.0/5.0 stars **Reviewed by:** Mateusz P. | Head of Marketing & Sales // Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2018 **What do you like best about SentiOne?** The best part is that I have all the information visible in easy, user friendly UX dashboards. It's just one glance to check all mentions and information about monitored brand (my company). Second thing are daily reports. I like the fact I have all the information about new mentions to my inbox everyday. There's no need to open the tool to get most useful information during my inbox review. And the last part as I mentioned is user friendly UX that is very light and easy to use. **What do you dislike about SentiOne?** Sometimes I don't see some mentions, but in most cases, it was due to my wrong configuration, that needed to be improved, but that's normal I think. Besides that, I think everything works fine. I must mention that they have great customer support, ready to help at any time, so even if I had any problems, they were always helpful. **Recommendations to others considering SentiOne:** Try it first (there's free trail I think) and ask their support (or anyone experienced in SentiOne tool) to help you with first configuration & use-cases. It can be tricky at the beginning and with additional help, you're also getting broader perspective. **What problems is SentiOne solving and how is that benefiting you?** - Engage in conversation about specific topics (building an expert position in area through social listening / social selling) - Getting to know all that conversation about my brand or specific topics that I am interested in - Monitoring competition in social media ### 9. Reliable tool **Rating:** 5.0/5.0 stars **Reviewed by:** Bartłomiej G. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 12, 2018 **What do you like best about SentiOne?** Tool itself is very easy to use, so I would mention UX as a first "best thing", but of course clue of whole tool is internet and media monitoring - I have no doubt that SentiOne covers and gathers every information that was important to us. Last thing that I would like to complement is customer service - great team of very helpful and patient people. **What do you dislike about SentiOne?** To be honest, I have not found any significant issues yet. But I will keep digging :) **What problems is SentiOne solving and how is that benefiting you?** Getting information about brand and products. Main benefit is comprehensive reports that are very useful for people working everyday in PR/marketing departments, but also insights that can be implemented in yearly strategy. ### 10. Best tool for social listening **Rating:** 5.0/5.0 stars **Reviewed by:** Grzegorz B. | Menedżer ds. marketingu, Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2018 **What do you like best about SentiOne?** - Unlimited keywords allows us to use a lot of exclusions to narrow down results - Interface is very user friendly and its easy to find single mention as well as get more complex analysis. - For most crucial keywords we get notifications straight to our inbox, which makes our work much easier - Analysis for our campaigns is exactly what we need. We track reach, sentiment and look for keywords cloud to be always up to date and measure effectiveness. - Customer support is always helpful, quick to response and support us on most optimised monitoring set up for different needs **What do you dislike about SentiOne?** We would like to have more sources, however as we have asked for it, new specific sources should be added. **What problems is SentiOne solving and how is that benefiting you?** We use SentiOne for measuring campaigns effectiveness, keep up with our customers and potential clients, response to our customers on social media quickly. ### 11. SentiOne a great (new?) nimble Tool for Social listening **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** October 01, 2018 **What do you like best about SentiOne?** The interface is quite flexible and setting up monitoring is fairly easy. Advanced features look promising, you get the data you need. Datya visualisations are particularly fresh and deeper analysis of intreresting instances is possible without much hassle. All in all very fresh & welcome new addition to my toolkit.Expecting them to put a great challenge on to some of the bigger names. The co also offers deepdive analytics via their inhouse team of data scientists, and I think thats a great way to compliment, to provide real value. Often I feel engagements with custoemrs revolve a bit too much on nice graphs and quasi useful insights, deep dives are a way to generate real insights, very welcomed feature/capability in my opinion. I am careful to recommed as really all depends on what your needs are & more importantly the people who are goibng to use it. Social data beyond simple numbers of shares or likes is complex to analyze, if you are looking to get a quick answer to everything then be prepared to do some analysis. Its that simple. **What do you dislike about SentiOne?** I'd like more reporting templates, more structured training. Personally not maximizing the potential so far but thats more an oissue related to time I have at hand. Getting great support from the provider and clearly getting there **Recommendations to others considering SentiOne:** They are maturing clearly, and have the attitude that the core engine is ready and they are now going to "take on the world" , I like the attitude and while there are sometimes growing pains when you are a challenger I gfelt there was something new & worth my attention in this particular offering **What problems is SentiOne solving and how is that benefiting you?** Currently not fully using SentiOne to full potential, as a service provider its often a chiken and egg challenge, you must succesfully sell approach (to end client) before you can really ### 12. Great tool to use!!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Zois G. | Head of Content , Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2018 **What do you like best about SentiOne?** From the moment everything is ready I can monitor all the mentions without any effort. My work is focused on finding potential micro influencers as well as making sure that the content we deliver is popular. I have all of that, and more, in one place - SentiOne. **What do you dislike about SentiOne?** There were a few minor hiccups however it turned out that it was just a matter of tweaking the queries. Apart from that nothing in particular. **Recommendations to others considering SentiOne:** If you’re focusing on monitoring brand awareness, social activities, where are the discussions happening then this is the tool for you. Just make sure you schedule a call so that you have a good project running from the get-go **What problems is SentiOne solving and how is that benefiting you?** I am able to keep track of Opinion Leaders and see which channels are popular. I also keep track of owned media vs earned media. ### 13. Excellent analysis and reports! **Rating:** 5.0/5.0 stars **Reviewed by:** Ewelina C. | Founder / Mądra Głowa, Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2018 **What do you like best about SentiOne?** Sentiment analysis is very good, customer insights (like gender, geolocation, hour histogram), PDF reports super easy to generate! **What do you dislike about SentiOne?** Nothing. I guess I don’t need more from social media analysis tool. **What problems is SentiOne solving and how is that benefiting you?** My company needs to know for sure what is happening online in our market, we need to keep track of competitors, know the best influencers. That’s why we’ve been looking for a good social media monitoring tool with the real-time analysis. SentiOne is everything we’ve been looking for and more! They have all the social media we needed, real-time results and a lot of different features in the statistics mode. You can add your logo at the reports so I use them for monthly summaries with the superiors. ### 14. Highly recommended for being up to date with your network! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Public Policy | Mid-Market (51-1000 emp.) **Reviewed Date:** December 11, 2018 **What do you like best about SentiOne?** I’ve tried SentiOne to keep track on all events connected with tech industry. I like the possibility to track many topics thanks to unlimited keywords. Comparing to other social listening tools, it tracks more mentions and is faster. There are also alerts and reports that give me a brief summary of all projects I’m interested in. **What do you dislike about SentiOne?** Nothing yet to bargain, still waiting for some mistakes. **What problems is SentiOne solving and how is that benefiting you?** I use SentiOne to be up to date with my network and trends in tech, which is crucial for managing my community. ### 15. Online monitoring solution for everyone **Rating:** 5.0/5.0 stars **Reviewed by:** Jakub . | Founder, CEO, Mid-Market (51-1000 emp.) **Reviewed Date:** September 28, 2018 **What do you like best about SentiOne?** I’m really glad that it’s not a tool that’s only useful for big companies and marketing agencies, but also for small businesses and is equally efficient! I like simple layout and constant help from customer service team **What do you dislike about SentiOne?** Advanced projects may be quite a challenge when it comes to configuration (happened in my case), but there’s a tutorial on their website that answers the majority of potential questions. If not, there’s always cs team **What problems is SentiOne solving and how is that benefiting you?** Thanks to SentiOne I widen my knowledge regarding the market that I work on. It helped me in adjusting our marketing campaigns (for example - it turned out that many of our potential clients talk about our services on online forums!) and in the end, reorganizing our budget. ### 16. Price-reasonable and very efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Johan C. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2018 **What do you like best about SentiOne?** I like that there are no limits when it comes to keywords and that the mentions are delivered straight away after being posted. **What do you dislike about SentiOne?** For me some parts of interface are a bit complicated, but I’m quite new to this platform so probably it’s rather my lack of experience. **What problems is SentiOne solving and how is that benefiting you?** I monitor the market that I’m entering. As I’m starting my own company, social listening gives me valuable insights regarding my potential competitors and other obstacles that could slow me down - but as I know about them beforehand, it should be easier to face them 🙂 ### 17. SentiOne - great tool. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** October 26, 2018 **What do you like best about SentiOne?** SentiOne is a powerful tool that allows me to collect data from various sources and stay on top of all the new mentions that appear in real time. What I also like is the analysis part that lets me understand what’s happening with any given matter. **What do you dislike about SentiOne?** At first I was a bit overwhelmed with the setup but after scheduling a demo call I had everything sorted in no time. **Recommendations to others considering SentiOne:** I recommend trying it and reaching out to SentOne - not only will they explain how the system works but they’ll also show you how to create projects. **What problems is SentiOne solving and how is that benefiting you?** Monitoring what people are saying about our services and recent activities Prospecting and Lead Generation( analysing what is my lead base doing so that I can personalise my approach ) ### 18. Finding everything about everything **Rating:** 4.5/5.0 stars **Reviewed by:** Jakub S. | Founding Director, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2018 **What do you like best about SentiOne?** I loved the level of details I can go to during the configuration of monitoring and how specific can I be in preparations of topics I want to monitor **What do you dislike about SentiOne?** Sometimes the system has mistakes in language and sentiment detection. In language not too often, in sentiment more often. It is not too much of an obstacle, but it does mean more time must be invested into configuration. So be prepared for that **Recommendations to others considering SentiOne:** Make your own benchmark of tools available in desired language/country. Most likely you will find SentiOne to be the one with most results and most interesting analytics. But find out by yourself. **What problems is SentiOne solving and how is that benefiting you?** Monitoring of competition, general overview of measures and KPIs in IT segment ### 19. SentiOne made entering to Vietnamese market easier for us **Rating:** 5.0/5.0 stars **Reviewed by:** Ivana B. | Founding Director - Marketing & HR, Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2018 **What do you like best about SentiOne?** - amount of languages supported - amount of sources - alerts - analysis **What do you dislike about SentiOne?** So far, I have not discovered anything I would dislike. **Recommendations to others considering SentiOne:** I can only recommend SentiOne - it helps us analyze big data in within few minutes. I especially like the regular reports it generates, which are very good to be presented. Also alerts are very useful for crisis communication. **What problems is SentiOne solving and how is that benefiting you?** - crisis management (alerts for mentions of our brand) - benchmarking (competition analysis) ### 20. Great service and results **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2018 **What do you like best about SentiOne?** We have tried few online monitoring softwares and decided to choose SentiOne for their great customer support, who helped us a lot on setting up our monitoring that really save our time and give best results. Also price for the service is great in comparison to other solutions on the market. **What do you dislike about SentiOne?** Nothing in particular. Nothing in particular . **What problems is SentiOne solving and how is that benefiting you?** Managing our social media channels and responding to our customers, avoiding social media crises, looking for inspirations and customer insights. ### 21. Highly efficient monitoring solution **Rating:** 5.0/5.0 stars **Reviewed by:** Maciej M. | Technology Strategist, Marketing and Advertising, Mid-Market (51-1000 emp.) **Reviewed Date:** September 28, 2018 **What do you like best about SentiOne?** I tried few online monitoring solutions and SentiOne was the one that brought best results in terms of accuracy and timing. It also stands out because of great and dedicated customer service ("customer success"), who help to make the best use out of this quite complex tool. **What do you dislike about SentiOne?** Advanced projects are quite difficult to configure, cooperation with customer service is crucial. **What problems is SentiOne solving and how is that benefiting you?** Market research, benchmarking, customers insights, fast customer service, lead sourcing/generation. ### 22. Best value for money in online listening **Rating:** 5.0/5.0 stars **Reviewed by:** Marek S. | CEO, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2018 **What do you like best about SentiOne?** At SentiOne - comparing to different internet monitoring tools - I have limitless keywords and real-time results. In other tools you would pay extra for every keyword and your monitoring results can be not as precise. **What do you dislike about SentiOne?** I think I could pay extra to get more tutorials but the helpdesk team is very helpful so it’s not a big issue. **What problems is SentiOne solving and how is that benefiting you?** I can see what people are talking about regarding my brand and competitors so I know what they need. I use this information to upgrade my products. ### 23. Unique social media analysis tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Public Relations and Communications | Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2018 **What do you like best about SentiOne?** Search within comments and content without comments can be separated. A unique tool for comment search and influencer research. Many useful extras included in the Enterprise package. Helpful and knowledgeable customer relations team. **What do you dislike about SentiOne?** Compared to the previous search, the +/- number of results is only indicated in the results when editing the project, not in the Mentions section. Often, it does not show content results that actually exist (can be manually searched for). A more detailed description or demonstration video is needed on setting up search terms. **What problems is SentiOne solving and how is that benefiting you?** media monitoring - press appearances, social media echo, easily accessible, well-trackable consumer reactions ### 24. Best solution for online client support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** October 09, 2018 **What do you like best about SentiOne?** Online monitoring and integration with our communication channels. I like that we don’t have to wait when someone posts opinion, we get immediate notification and the conversation goes directly to our customer support. **What do you dislike about SentiOne?** The interface was a bit complicated to us at the beginning. **Recommendations to others considering SentiOne:** Try it, have a look. Either you will like it or not. Worth trying! **What problems is SentiOne solving and how is that benefiting you?** We provide online customer service using the tool’s integrations. ### 25. Very positive surprise! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Public Relations and Communications | Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2018 **What do you like best about SentiOne?** Clear layout, big variety of options, sentiment detection **What do you dislike about SentiOne?** Some occasional bugs, but I think it happens for everyone from time to time **What problems is SentiOne solving and how is that benefiting you?** I thought online monitoring is not for me and apparently I was wrong! I start the day with checking email notifications, that show me where my topic was mentioned online when I was away. It helps me in customer service - I get to my potential customers in no time. ### 26. Powerful and intuitive online monitoring tool **Rating:** 5.0/5.0 stars **Reviewed by:** Marcin J. | E-commerce Sales Manager, Enterprise (> 1000 emp.) **Reviewed Date:** September 13, 2018 **What do you like best about SentiOne?** Reach tracking, sentiment tracking, analysis and easy-to-share and visually attractive charts **What do you dislike about SentiOne?** I can’t see any downsides of the tool... **What problems is SentiOne solving and how is that benefiting you?** Competitors benchmarking, campaign performance tracking, social media crisis prevention ### 27. Very intuitive and complex tool for every company **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** August 09, 2018 **What do you like best about SentiOne?** Intuitive tool Free training and unlimited support Lot of information - simply shown Influencer identfifiation **What do you dislike about SentiOne?** Advance information that I wanted obtain toke me some time, but support helped me fast to add special rules. SentiOne was very focussed and open for my request. **Recommendations to others considering SentiOne:** Ask for demo and you will be thrilled with the solution. **What problems is SentiOne solving and how is that benefiting you?** Social media analize Product comparison Sentiment Automatic reporting - fast way to start a day with good knowledge SentiOne it’s the best on the market in my opinion. ### 28. Fast, Nice, Amazing! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Capital Markets | Mid-Market (51-1000 emp.) **Reviewed Date:** October 12, 2018 **What do you like best about SentiOne?** Best thing is support. They can adjust everything without any problems. **What do you dislike about SentiOne?** In my opinion sentione has more pros than cons. Unfortunately, the assessment of sentiment is poor. **What problems is SentiOne solving and how is that benefiting you?** Im using it only for monitoring the internet ### 29. Helpful, innovative and flexible service. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2017 **What do you like best about SentiOne?** Wide range of personlization options - we can change the variety of individual keywords and use the service according to our changing needs and requirements. **What do you dislike about SentiOne?** We are unable to integrate Sentione with Slack tool, but it's a minor drawback. **What problems is SentiOne solving and how is that benefiting you?** Due to the amount of publications about our brand the service allows us to find posts and address issues (both positive and negative) raised in the publication directly. It allows us to monitor web activity very precisely and closely in real time, what is essential when communicating and publicizing events in real time. During our events (Woodstock Festival Poland, Guinees Record Attempt) we can follow online activity in real time and address and reply to publications instantly and check the reactions online. ### 30. Sentione usage for three months **Rating:** 3.0/5.0 stars **Reviewed by:** Oussama B. | Technical Support Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2018 **What do you like best about SentiOne?** The variety of charts and how clear they are **What do you dislike about SentiOne?** when it come to transitionning between projects and dashboards alot of times i face some bugs and i have to re access it again **What problems is SentiOne solving and how is that benefiting you?** I was doing some market studies ### 31. The real social media ninjas **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Media Production | Enterprise (> 1000 emp.) **Reviewed Date:** November 19, 2017 **What do you like best about SentiOne?** It is easy to learn how to use the SentiOne app. What's more, even with the huge analysis, I don't have to wait more than 10 minutes, to see the results. **What do you dislike about SentiOne?** At this moment I need more options like in SoTrender - to just check out, how the one fanpage or the Twitter account is performing, with more expanded view at how it's functioning. **Recommendations to others considering SentiOne:** If you want to get full look into what is happening in the internet right now - just check them out. **What problems is SentiOne solving and how is that benefiting you?** As an journalist with SentiOne I can get a full look at main topics in the internet - I can see, for example, how bad or how good cases are recieved by net users. Sometimes the data I get from them becomes the base of my articles. ### 32. Great tool for social listening **Rating:** 4.5/5.0 stars **Reviewed by:** Paweł R. | Mobile Channel Development & Support Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** November 19, 2017 **What do you like best about SentiOne?** Many features related to social listening Ease of use Alerting & reports **What do you dislike about SentiOne?** I don't see significant inconveniences, sometimes has a minor problems with crawling. **What problems is SentiOne solving and how is that benefiting you?** Monitoring mentions about our brand in different sources: social media, web portals, app stores etc. Faster customer service in social media. A deeper understanding of customer sentiment ### 33. great service **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2018 **What do you like best about SentiOne?** I like the ease of use. It’s easy to pull the keyword data! **What do you dislike about SentiOne?** Some of the filters are confusing. Definitely don’t need all of them. **Recommendations to others considering SentiOne:** It’s work a try, depends what you’re needing obviously but for Social Listening, it’s definitely headed in right direction. **What problems is SentiOne solving and how is that benefiting you?** Social listening, crisis management ### 34. SentiOne - total PRO! **Rating:** 5.0/5.0 stars **Reviewed by:** Przemysław D. | Head of Content Marketing, Enterprise (> 1000 emp.) **Reviewed Date:** November 22, 2017 **What do you like best about SentiOne?** People, client service and tool - this mix gives great effects on the level of me (client) - the supplier (SentiOne) **What do you dislike about SentiOne?** There is no such thing, they are always up to the task **What problems is SentiOne solving and how is that benefiting you?** I check the tone of our campaigns, we look for insights into video programs. ### 35. Great social media monitoring tool **Rating:** 5.0/5.0 stars **Reviewed by:** Kamila W. | Founding Partner, Public Relations and Communications, Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2017 **What do you like best about SentiOne?** Great customer service, user-friendly interface and many features valuable in PR and marketing practice **What do you dislike about SentiOne?** I do not dislike anything in SentiOne tool **What problems is SentiOne solving and how is that benefiting you?** Good insight into corporate and brand image in the Internet ### 36. Social media listening pro! **Rating:** 5.0/5.0 stars **Reviewed by:** Szilvia M. | Account Executive, Public Relations and Communications, Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2017 **What do you like best about SentiOne?** Easy to use; very helpful customer service **What do you dislike about SentiOne?** We have just started to use the system, but so far there is nothing I dislike. **What problems is SentiOne solving and how is that benefiting you?** We need a tool for influencer marketing research and monitoring our social media and influencer marketing activities. SentiOne's database is gold mine for us. :) ### 37. Unappreciated but good **Rating:** 4.0/5.0 stars **Reviewed by:** Mikołaj B. | Marketing specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2016 **What do you like best about SentiOne?** The thing i like most in SentiOne is great quality of search results, and good coverage. For me, SentiOne provides best social media monitoring on Polish market, with good sentiment analysis, quality and quantity of results. **What do you dislike about SentiOne?** As in many SM monitoring tools, user interface is quite complicated and confusing, But that's a problem only in first days of use. **What problems is SentiOne solving and how is that benefiting you?** I used SentiOne, to monitor croudfounding. It's very fast, and really helpful in real-time marketing. Time of results generating is outstanding. ## SentiOne Discussions - [What is SentiOne used for?](https://www.g2.com/discussions/what-is-sentione-used-for) - 1 comment - [View SentiOne pricing details and edition comparison](https://www.g2.com/products/sentione/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-15+07%3A31%3A31+-0500&secure%5Bsession_id%5D=45adfb65-7020-4bc0-b550-6a6b79633ff5&secure%5Btoken%5D=afdc08dbd6b6a4b9e8741bb85b249ff3ef042e391620f0e6b515e2ce25224547&format=llm_user) ## SentiOne Features **Social Analytics** - Competitor Analysis - Follower Analysis - Post Performance - Hashtag Analytics - Sentiment Analysis **Media Channels** - Broadcast Media - Print Media - Online Media **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Monitoring & Listening** - Social Measurement - Influencer Identification - Brand Monitoring - Keyword Tracking - Trend Analysis - Competitor Analysis **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Social Media Listening Tools** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Reports & Dashboards** - Report Customizability - Report Exporting - Scalability - White Label **Process** - Mentions - Tickets - Macros **Geographic Coverage** - Local Media - National Media - International Media **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Data Management & Analysis** - Sentiment Analysis - Social Reporting - Alerts and Notifications - Advanced Data Filtering **Agentic AI - Bot Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Channels** - Email - Social - Live Chat - Phone - Text **Reporting** - Keyword Targeting - Custom Feeds and Alerts - Custom Reports - Dashboards **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Media Monitoring** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Agentic AI - Social Media Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Insight** - Surveys - Reporting **Generative AI** - AI Text Generation - AI Text Summarization ## Top SentiOne Alternatives - [Brand24](https://www.g2.com/products/brand24/reviews) - 4.6/5.0 (344 reviews) - [Brandwatch Consumer Intelligence](https://www.g2.com/products/brandwatch-consumer-intelligence/reviews) - 4.4/5.0 (704 reviews) - [Meltwater](https://www.g2.com/products/meltwater/reviews) - 4.1/5.0 (2,602 reviews)