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MSP360 Backup Reviews & Product Details

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Free

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MSP360 Backup Demo - MSP360 Managed Backup
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Backup plan
MSP360 Backup Demo - MSP360 Managed Backup
Backup plan wizard
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MSP360 Backup Reviews (543)

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Reviews

MSP360 Backup Reviews (543)

View 1 Video Reviews
4.5
543 reviews

Review Summary

Generated using AI from real user reviews
Users consistently praise the ease of use and reliable performance of MSP360 Backup, highlighting its ability to simplify backup processes across various platforms. Many appreciate the intuitive interface and effective customer support, which enhance the overall experience. However, some users note that the initial setup can be somewhat complex, particularly for advanced configurations.

Pros & Cons

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Troy S.
TS
IT Consultant
Small-Business (50 or fewer emp.)
"MSP360 has been a game changer in terms of centralized management!"
What do you like best about MSP360 Backup?

Centralized management of a large number of customers' backups from a single management console. Also, their customer service and response time is absolutely excellent! Their support reps seem very knowledgeable and are easy to work with! Review collected by and hosted on G2.com.

What do you dislike about MSP360 Backup?

They don't offer a way to do full system image backups of Linux systems, only file level backups. Also, if you do an image backup of a Windows computer that is still a legacy system running MBR and want to restore to a newer computer that has an NVMe drive and is UEFI, it's an absolute nightmare, if not almost impossible. Review collected by and hosted on G2.com.

Holmes S.
HS
Dole proprietoe
Small-Business (50 or fewer emp.)
"Challenging Setup, Potential Ransomware Solution"
What do you like best about MSP360 Backup?

I found the initial setup of MSP360 Backup to be very easy. I just ran it, and it installed without any issues, which was fine for me. Review collected by and hosted on G2.com.

What do you dislike about MSP360 Backup?

I'm having trouble getting MSP360 Backup to work right. When I downloaded it, it couldn't load the Microsoft redistributable VSS, and I'm getting an error saying it can't find one of the DLLs. I've searched for the DLL, it's there, and I reregistered it, but it didn't help. I went to support, and they gave me a tool to run, but it didn't do anything. Some of the tools that seem like they should help are only available on a higher version, which costs $30 a year if you don't leave a review, or $15 a year if you do. I'm having trouble getting the VOSS to work because it can't find the DLL even though I registered it. I redownloaded the software and the redistributable, reinstalled, and ensured the DLL was present, but the tool provided by support just resulted in a blinking cursor. Review collected by and hosted on G2.com.

Response from John Smith of MSP360 Backup

Thanks for your detailed feedback - really appreciate you taking the time to share your experience. I’m sorry to hear about the issues you’ve been running into with the VSS component. That definitely shouldn’t be happening.

To help us investigate this properly and avoid any back-and-forth, could you please share your support case number? I’d like to review what’s already been done and make sure we get this resolved for you as quickly as possible.

KT
Manager
Mid-Market (51-1000 emp.)
"Flexible, Reliable Backups with Clean Interface and Strong Scheduling Control"
What do you like best about MSP360 Backup?

Msp360 backup is very flexible and reliable. The interface is clean and straight forward, making it easy to setup backup for multiple systems. I especially like the wide range of supported storage options and the control over backup scheduling. It gives a peace of mind because I know that my data is safe and I can easily recover it when needed. The interface is clean for setting backup for multiple servers, workstation. It supports wide range of storage options from cloud services to local drives . another main feature I personally like is the granular control over which files and folders to backup, which helps me optimize storage. Review collected by and hosted on G2.com.

What do you dislike about MSP360 Backup?

Msp360 is very reliable tool but there are few areas that needs more improvement. The initial setup for more complex environments can feel a bit overwhelming, especially when dealing with multiple storage providers. The interface can feel a little clunky when navigating between different systems or accounts . Certain advance features like image based backups or granular restores , could be more streamlined to make them more faster and easier to manage. Notifications are usefull but the dashboard could be more dynamic or customizable to quickly highlight issues or trends across backups Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management
AN
Small-Business (50 or fewer emp.)
"Flexible, Secure Hybrid Backups with No Vendor Lock-In"
What do you like best about MSP360 Backup?

Flexible cloud storage options – It supports many cloud providers (Amazon S3, Microsoft Azure, are what we used)

No vendor lock-in – Because storage is separate from the backup software, you are not tied to a single vendor’s ecosystem.

Highly customizable backups – Scheduling, scripting, encryption, compression, and detailed logging allow very granular control over backup jobs.

Strong security features – Supports AES-128/192/256 encryption, immutability, and object-lock protection to help defend against ransomware and unauthorized access.

Hybrid backup capability – Supports local, cloud, or hybrid backups, including file-level and image-based backups with multiple restore options. Review collected by and hosted on G2.com.

What do you dislike about MSP360 Backup?

It can have a bit of a learning curve – The platform offers many configuration options, which can make the initial setup and ongoing management complicated for new users.

Limited built-in disaster recovery features – It lacks some advanced enterprise capabilities like automated failover or instant VM recovery found in other backup platforms. Review collected by and hosted on G2.com.

"Reliable Backup Solution with Easy Recovery"
What do you like best about MSP360 Backup?

I use MSP360 Backup to keep our company’s data safe and secure. I like how reliable and easy it is to use. Backing up files across devices and the cloud is simple, and knowing I can quickly restore data whenever I need gives me real peace of mind. It helps keep backups organized and ensures our data stays protected. It’s reliable, easy to use, and makes backing up and restoring data simple, which is why I’d definitely recommend it to others. Review collected by and hosted on G2.com.

What do you dislike about MSP360 Backup?

One thing I’ve noticed with MSP360 Backup is that the initial setup can feel a bit technical, especially for new users. Some of the backup settings and scheduling options could be more intuitive to make everything easier to manage. Review collected by and hosted on G2.com.

"Dependable Backup Solution with Intuitive Interface"
What do you like best about MSP360 Backup?

I use MSP360 Backup to keep all our important data safe and easily manageable. It helps protect files and systems from accidental loss, ransomware, or other issues. I really appreciate being able to schedule automated backups so nothing gets missed, and restoring files is simple and stress-free. I also like that it works smoothly across both local devices and cloud storage, which gives me peace of mind knowing our data is always safe, no matter where it’s stored. Having a central place to monitor and manage everything makes keeping our data secure much easier. The dependable and easy-to-use nature of MSP360 Backup makes it a necessary tool for ensuring data safety and accessibility. Review collected by and hosted on G2.com.

What do you dislike about MSP360 Backup?

One thing I’ve noticed with MSP360 Backup is that setting up backups for multiple devices or more complex setups can feel a bit time-consuming and tricky. The interface isn’t always super intuitive at first, so a bit more guidance or setup help would be great. It’s a powerful tool, but having more options for customizing notifications and reports would make managing everything even easier. Review collected by and hosted on G2.com.

Décio d.
DD
Senior Consultant in Digital Transformation
Small-Business (50 or fewer emp.)
"Reliable and easy to use, I highly recommend it."
What do you like best about MSP360 Backup?

I have been using MSP360 Backup for over nine years to back up all my files, including notebooks, photos, and movies, and I have never found anything better. I especially like the ease of use and the reliability of the tool. Another feature I appreciate is the version control, which works particularly well. Additionally, I found the initial setup process very simple. All these aspects contribute to an exceptional experience, and I am very satisfied with the service. Review collected by and hosted on G2.com.

What do you dislike about MSP360 Backup?

Maybe the price could be better. Review collected by and hosted on G2.com.

Nismo Z.
NZ
Power BI Support Eng.
Mid-Market (51-1000 emp.)
"Effortless Backup with Full Control"
What do you like best about MSP360 Backup?

I like that MSP360 Backup is very easy to configure and use. I have used it both for backing up all my personal photos, videos, security camera footage, files, and important documents, as well as in my work as a DBA for SQL backups off-site. I appreciate being able to control the privacy and encryption of my files in Amazon S3 storage. Also, I can't think of anything I don't like about it. Review collected by and hosted on G2.com.

What do you dislike about MSP360 Backup?

I like it all Review collected by and hosted on G2.com.

AL
Freelancer
Small-Business (50 or fewer emp.)
"Versitale backup for almost every user"
What do you like best about MSP360 Backup?

MSP360 is truly versatile. It allows backups to a local USB drive, NAS, or directly to the cloud. The interface is straightforward, making it easy to set up your backup routine and schedule it according to your preferences. Implementing the 3-2-1 backup strategy with my cloud provider is simple. I perform daily backups and don't have to worry about them, as the process runs in the background. There's no need to manually start the program unless I want to, since the automation works very well. If necessary, you can even link backups together using simple rules. Review collected by and hosted on G2.com.

What do you dislike about MSP360 Backup?

There is a bit of a learning curve when it comes to using the program. While it isn't too difficult, I would suggest taking some time to familiarize yourself with the various options before you begin backing up. Doing so can help you save both time and disk space in the long run. The GUI looks good, but it can feel a bit overwhelming at first. I also found it somewhat confusing to locate the different settings for the program itself. You need to use the dropdown menu and select 'options,' since the 'settings' found under the tools tab do not actually open the program's main settings. Perhaps having a dedicated tab for options would make things clearer. However, these are minor issues that I can live with and are not a big deal overall. Review collected by and hosted on G2.com.

Gevorg J.
GJ
System Backup and Maintenance Engineer
Small-Business (50 or fewer emp.)
"Centralized Management with Responsive Support and Custom Notifications"
What do you like best about MSP360 Backup?

Centralized Management, support that actually solves issues, Notifications system and customization.

Pricing is very competitive. Review collected by and hosted on G2.com.

What do you dislike about MSP360 Backup?

Could have more API options ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ Review collected by and hosted on G2.com.

Questions about MSP360 Backup? Ask real users or explore answers from the community

Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights.

Vivek F.
VF
Vivek Febno
Last activity almost 4 years ago

i want to schedule my cloude servers backup how can i do that?

GU
Guest User

What is MSP360 Managed Backup used for?

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Pricing provided by MSP360 Backup.

MSP360 Free Backup

Free

MSP360 Standalone Backup

Starting at $19.99
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MSP360 Managed Backup

Starting at $2.50
1 License
MSP360 Backup Comparisons
MSP360 Backup Features
File Server Backup
Database Server Backup
Virtual Machines
Continuous Backup
Disaster Recovery
Storage Capacity
Security Standards
Cloud Data Protection
Data Deduplication
Storage Capacity
Remote Backup
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