MSP360 Backup Reviews & Product Details

I like how easy MSP360 Backup is to use and configure, with options that fit different situations. I can use different backup destinations and combine GFS backup with immutability. The central dashboard lets me monitor backup status and update configurations remotely. I also value the configuration templates, which make it easier to apply settings widely instead of one at a time, and how easy it is to contact the company. It’s more affordable than other solutions, and the initial setup was very easy. I switched from Cove for the pricing, features, and ease of use, and I find MSP360 Backup a top-tier product that I’m very likely to recommend. Review collected by and hosted on G2.com.

I’d like MSP360 Backup to provide recommended backup settings. Although it’s easy to use and configure, some settings get very detailed and can be confusing, such as whether to configure backup retention on the remote backup or in the MSP360 software itself. Review collected by and hosted on G2.com.

We liked the online view of backup status, especially when monitoring multiple backup locations. It’s pretty quick and easy to see the status from last night or the last several days. We also like that MSP360 Backup manages both local and online backups. We have a practice of using alternating local backup drives (e.g., A couple of 4-terabyte USB connected drives) to make recovering files quick and easy. We’ve used this set-up for many years, and it still runs regular local and online backups on an old Windows 2012R2 server that amazingly has been running for over 10 years. The ability to back up to online storage was the main reason we switched. Review collected by and hosted on G2.com.

Our biggest complaint with MSP360 Backup is its upgrade procedure. It's hard to tell when upgrades are coming, and applying them takes multiple non-intuitive steps. Upgrades will shut down or interfere with normal backups, and occasionally we've had to intervene and re-initiate a missed backup. Also, inexplicably the software will not allow a scheduled local backup to run if the internet is temporarily unavailable. It should run in any case and report on the backup's status later. The set-up of the software is a two-edged sword. Lots of fine-tuning settings are available. They take a long time to wade through and refine. Review collected by and hosted on G2.com.

Easy to install and configure. It’s completely brandable and supports both Windows and Mac. It’s more than a backup solution, and for a small MSP it covers everything we need—from RMM to backup—within a single console. Review collected by and hosted on G2.com.

A better or more customizable dashboard, once you set it up there is no need for the blocks recommending features. Review collected by and hosted on G2.com.

I really like how MSP360 Backup makes it easy to do daily backups without overusing space, thanks to its good compression. It's also great that it runs quickly in the background, allowing me to use my PC while backups are happening, and it supports versioning and incremental backups, which is incredibly handy. I find it very inexpensive for the job it does. I also appreciate the ability to create compressed backup chains that are easy to restore, and the full image backup feature is very useful. The initial setup was "easy as pie," and I've found it to be a really good software suite with reasonable pricing. Review collected by and hosted on G2.com.

I've found nothing I don't like. Review collected by and hosted on G2.com.

I like the remote monitoring of MSP360 Backup: it's simple and practical. With Connect, I solve 90% of my clients' problems remotely. I found the initial setup very easy and quick, and the installed clients are lightweight. Review collected by and hosted on G2.com.

In MSP360 Backup, I miss real-time summarized RMM information in the 'computers' tab. I have to open the performance tab and analyze each machine manually, which takes about 10 seconds per computer. I don't consider this a problem, it would just be a quality of life setting. I also miss a nicer visualization in the front-end part of the online platform. Review collected by and hosted on G2.com.

I needed full-PC image backups with both a local copy and an off-site copy that we fully control. MSP360 Backup delivers that with a small app installed on each PC, and it doesn’t require a backup server. Review collected by and hosted on G2.com.

There’s no way to export a plan and import it on another PC, so I ended up rebuilding the same plans by hand on each machine. Review collected by and hosted on G2.com.

I like MSP360 Managed Backup because it strikes a great balance between simplicity, cost, and reliability. The platform is very easy to set up and manage, making day-to-day backup tasks straightforward without a lot of overhead. It’s also a cost‑effective solution, particularly for MSP environments where scaling needs to stay affordable.

Most importantly, it’s reliable — backups run consistently, and restores work when you need them. On top of that, their support is excellent; when you do need help, it’s responsive and genuinely useful. Overall, it’s a solid, no-fuss backup solution that does exactly what it’s supposed to do. Review collected by and hosted on G2.com.

One downside to MSP360 Managed Backup is that it doesn’t offer the same level of granular control over backup settings as some other, more advanced platforms. For users who want to fine-tune every aspect of their backup jobs, policies, and retention rules, this can feel a bit limited.

That said, this isn’t necessarily a bad thing. The more streamlined approach reduces complexity and makes the platform much easier to manage on a day-to-day basis. In many cases, having fewer overly technical options actually helps avoid misconfiguration and keeps things running smoothly, which can be a big advantage in busy MSP environments. Review collected by and hosted on G2.com.

MSP360 Backup is a highly advanced yet simple backup solution that makes navigation and setup straightforward. I have really enjoyed using it to monitor all the backups for our clients and their support team is swift to respond. They even did a backup health check with us to ensure everything was up and running correctly and smoothly, which you don't see from a lot of software vendors, which is nice. It's also quite lightweight for what it does and does not consume a lot of resources and bandwidth. Navigating the interface is also pretty straightforward and they update it frequently to improve the UI and functionality of the web platform. Review collected by and hosted on G2.com.

I have no bad reviews or experiences about MSP360 which says a lot about this platform Review collected by and hosted on G2.com.

I like the clean, single-pane-of-glass interface for using Backblaze to back up my clients’ data. MSP360 Backup is easy to use, and I can manage all my backups in one place. I also like the white labeling, and the initial setup was very easy. Review collected by and hosted on G2.com.

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I like that MSP360 Backup is free to use. I think it's a very comprehensive tool and not difficult to use. I appreciate that I can back up my whole Windows system for a bare metal restore if needed, to the cloud and to Cloudflare, which is extremely cheap. It lets me back up terabytes for just a few dollars a month and set up automatic backups. The number of options is amazing, allowing me to tailor it exactly to my needs. It's pretty incredible. Review collected by and hosted on G2.com.

Some of the options in MSP360 Backup are a little advanced, even for someone like me who has worked in the IT space for about a decade. I had to Google search some of the options to understand what they were. The setup wasn't the easiest because of this, but it did allow me to tailor and customize the tool to my needs. Review collected by and hosted on G2.com.