Confluence Reviews & Product Details

I like Confluence because it’s easy to maintain documentation. Whenever I face an issue or make a mistake, I first check my previous documentation to find a solution and avoid repeating the same mistakes. Review collected by and hosted on G2.com.

Sometimes formatting pages takes extra time, especially when I want to keep the documentation clean and well organized. Review collected by and hosted on G2.com.

What I like most about Confluence is how effectively it serves as a living, single source of truth. Its native, bi-directional integration with Jira keeps our project tracking and technical documentation aligned, so they don’t drift out of sync. With modern Atlassian Intelligence features that provide instant summaries, plus a robust macro engine, we can maintain strict technical governance while still making the documentation easy to navigate and accessible for non-technical stakeholders. Review collected by and hosted on G2.com.

The permissions management architecture comes with a steep learning curve. Setting up granular access control—especially when I’m trying to securely isolate spaces for external stakeholders or guest vendors—feels tedious and often requires ongoing auditing to make sure nothing is accidentally exposed or leaked. Review collected by and hosted on G2.com.

It is great for documenting the architecture and processes related to Smart cities projects, and the native integration with Jira greatly aids in tracking initiatives. Its interface is very clean and allows for centralizing all documentation, with very good performance in collaboration. The product's price is quite competitive, and for a company like mine, it is not a significant expense. We have complete hierarchies generated by project and verticals for each municipality, and it allows for very agile management with the Institutional client. Review collected by and hosted on G2.com.

Good practices are needed, which are not always provided in the product onboarding, so we have to train ourselves. Otherwise, the content grows in a disorganized manner and the software loses a lot of value. This happened to us in our first project, and since then we have established a series of creation rules and good practices. It would be very beneficial to implement AI processes to help you in this management. Review collected by and hosted on G2.com.

I like that Confluence is very practical and easy to use. It's very clear and organized, offering folders and subfolders, which helps in keeping everything organized. I appreciate the variety it provides with different types of text, organization styles, titles, and typographies. The addition of emojis makes the information dynamic and engaging. I find it straightforward as every button is direct and intuitive, making finding information easy. Additionally, Confluence provides videos online, which aids in understanding and using it easily. Review collected by and hosted on G2.com.

I think that maybe sometimes articles get too old. And information might not be very accurate to what is going on in any company or any situation right now. So it would be very good to have maybe a new notification or be informed constantly of how long articles have been there. Like, 'this article has been here for two years. Do you want to update it? Do you wanna check it?' Because that's the main failure that I think can happen. We can forget about articles that are too old, and they start becoming trash because they are not useful anymore. Review collected by and hosted on G2.com.

I really like Confluence's ability to create, organize, and share documents in a structured and collaborative way. It's awesome how it acts as a single source of truth for all teams in our organization. This really solves the problem of scattered documentation and knowledge silos, ultimately benefiting us by improving centralized knowledge sharing, enhancing collaboration, helping with onboarding, and reducing dependency on individuals. Since all our documentation is hosted on Confluence, it serves as a really good data source for training our LLMs. Review collected by and hosted on G2.com.

Search can sometimes be inconsistent in managing large spaces, and pages can become cluttered. Formatting can also feel restrictive compared to more modern editors. Integrating Confluence with documentation as code is more of a hassle due to its changing APIs. Review collected by and hosted on G2.com.

As a Technical Lead, what I like most about Confluence is how naturally it fits into our day-to-day engineering workflow. It has become the single source of truth for my team - architecture decisions, sprint retros, onboarding guides, deployment runbooks, API contracts - everything lives in one searchable place.

The Jira integration is a huge win. Linking a Jira ticket to a Confluence page (and vice versa) keeps requirements, tech specs, and tickets tied together so nothing slips through the cracks. The new editor is smooth, the page templates save real time, and the macros (Table of Contents, Code Block, Info panels, Page Tree, Excerpt) are exactly what an engineering team needs without going overboard. Real-time co-editing has cut down a lot of the back-and-forth that used to happen over email and Slack.

Space and page-level permissions are flexible enough to share docs with external stakeholders without exposing internal-only content, and the Marketplace adds genuine power when you need it (Draw.io, Scroll Viewport, Comala, etc.). Review collected by and hosted on G2.com.

Performance can dip when a space gets really large or pages have heavy attachments — loading older pages with lots of embedded content is sometimes slow. Search has improved a lot, but it still surfaces outdated or duplicate pages too easily, so the team has to stay disciplined with page naming and labels to keep things clean.

The migration from Server/Data Center to Cloud was not the smoothest journey for us — some macros and Marketplace add-ons behaved differently after the move, which forced a few rounds of cleanup. Pricing also scales quickly once you start adding Premium features and third-party apps from the Marketplace.

Lastly, the analytics around page usage are okay but not great — it would be nice to have richer insights out of the box on which pages are stale or unused so we can prune them more confidently. Review collected by and hosted on G2.com.

I use Confluence as a source of knowledge and truth for our processes, especially up to the tier 2 level of our support. I like how it keeps us aligned with our processes and gives us access to all the knowledge and tools efficiently, which is crucial for performance and servicing our users. One of the things I find really valuable is being able to see a page with the most recent updates or changes to our workflows, along with who made those changes and when. This feature helps us stay on top of everything. Review collected by and hosted on G2.com.

None—it's working great with our team. We haven’t integrated Confluence with anything else. We mainly use it as a guide for our processes. As a visual person, I think having more strategic color options in the UI/UX would also be powerful. Review collected by and hosted on G2.com.

I really appreciate the centralized knowledge structure in Confluence. It’s a big win for me because everything lives under one umbrella, so I don’t have to chase down marketing assets across Slack threads or emails. I can reliably reference what I need before any call or demo.

I also like the page hierarchy and the cross-linking between pages. Once my team has set it up properly, navigating related content feels very intuitive.

On top of that, I enjoy the real-time collaboration between marketing and engineering, which helps ensure I’m working off sales data. Its AI agent Rovo is a great addition too! Review collected by and hosted on G2.com.

Sometimes navigation becomes painful at scale when spaces have a large number of nested pages, making it harder to find a specific document quickly, especially if consistent naming conventions aren't followed. The search function is decent but not always reliable for surface-level queries. There's a noticeable learning curve for new users, particularly with the sidebar and permission structure, which can feel overwhelming at times. Notification fatigue is also a real issue unless settings are tuned carefully, leading to pings for changes that aren't related to current work. Review collected by and hosted on G2.com.

I really like how Confluence allows me to easily link with other applications like Jira, Slack, and Zendesk. This integration makes linking things super easy, and I even get notifications on Slack if there's a document update. I also appreciate that I can set different access levels; I don't have to give access to the whole repository if I don't want to. It's awesome that multiple people can create and choose the visibility of their own repositories. Archiving documents instead of deleting them is a nice feature too, and it's great that I can export documents so easily whenever I need. Setting it up was incredibly straightforward, like, just logging in and enabling access took only a couple of minutes. Overall, creating and maintaining documents with Confluence feels super easy. Review collected by and hosted on G2.com.

Sometimes the formatting during export to PDF isn't quite right. An option to choose sheet size based on landscape or portrait would be helpful, especially when we deal with tables. Review collected by and hosted on G2.com.

Confluence is a strong tool for centralized and well-structured team documentation, allowing organizations to keep all their knowledge in one place. It supports real-time collaboration, organized page hierarchies, templates, and version tracking, making it easy to create and maintain content. Its seamless integration with Jira helps teams connect documentation with actual work, improving visibility and alignment. Overall, it enhances knowledge sharing, onboarding, and team efficiency. Review collected by and hosted on G2.com.

Confluence has a few common drawbacks. The UI can feel cluttered and unintuitive, especially as spaces grow. Search isn’t always reliable, making it hard to find the right content quickly. Performance can slow down with large pages or heavy usage. Formatting and layout options are sometimes limited compared to modern editors. Permission management can get complex in bigger teams. It also relies heavily on plugins for advanced use cases, which adds cost and maintenance. Overall, it can become hard to manage at scale without strong structure and governance. Review collected by and hosted on G2.com.