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# Confluence vs Guru Comparison - What are their main differences?

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ConfluenceGuru[+ Add Product](#)

Reviews

**Confluence** [

4.1/5(4,369)

](https://www.g2.com/products/confluence/reviews#reviews)

**Guru** [

4.7/5(2,332)

](https://www.g2.com/products/guru/reviews#reviews)

Pricing

**Confluence**
Free Trial

**Free** 10 Users Per Month · Free

**Guru**
Free Trial

**Contact Us** · AI Source of Truth Platform

**Pricing Insights**
from reviews

Time to Implement

**Confluence**
1 monthFaster

Based on 9 responses

**Guru**
2 months

Based on 75 responses

Return on Investment

**Confluence**
11 months

Based on 9 responses

**Guru**
10 months1 month sooner

Based on 53 responses

Perceived Cost

**Confluence**
$$$$$

**Guru**
$$$$$

Average Discount

**Confluence**
9%

**Guru**
12%3% more

 ![Confluence](https://images.g2crowd.com/uploads/product/hd_favicon/cd7013b9ca4438b20378625373b7a8d8/confluence.svg "Confluence")

 ![Guru](https://images.g2crowd.com/uploads/product/hd_favicon/ca023436a2b2ea9ce1964fde428f0038/guru.svg "Guru")

G2 offers free advice on this comparison.

Chat with an expert

How do we contact you?

 ![](/assets/advisor_router/text_message-df41c2977e57ce19bdccb768c56510d9fa9182b581f7903660ca57fd8634bf09.svg)Text Message

 ![](/assets/advisor_router/phone_call-c9171db19e0526ecaea5fcbe1122f2ba459d8ab314c830a23440e5a1a536d62f.svg)Phone Call

Who do you want to talk with?

 ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg)AI Agent

 ![](/assets/advisor_router/human-26a980d7eed0089d422337af1b2588329a59f3fec5a0eff6d1b43312553d4c7b.svg)Human

Pros & Cons

**Confluence**
[
Ease of Use (299)
](https://www.g2.com/products/confluence/reviews?filters%5Bsentiment_snippet%5D=1326258&qs=pros-and-cons#reviews)[
Team Collaboration (212)
](https://www.g2.com/products/confluence/reviews?filters%5Bsentiment_snippet%5D=1326872&qs=pros-and-cons#reviews)[
Not Intuitive (84)
](https://www.g2.com/products/confluence/reviews?filters%5Bsentiment_snippet%5D=1326153&qs=pros-and-cons#reviews)[
Slow Performance (83)
](https://www.g2.com/products/confluence/reviews?filters%5Bsentiment_snippet%5D=1326199&qs=pros-and-cons#reviews)

**Guru**
[
Ease of Use (726)
](https://www.g2.com/products/guru/reviews?filters%5Bsentiment_snippet%5D=1290025&qs=pros-and-cons#reviews)[
Helpful (411)
](https://www.g2.com/products/guru/reviews?filters%5Bsentiment_snippet%5D=1283841&qs=pros-and-cons#reviews)[
Search Functionality (148)
](https://www.g2.com/products/guru/reviews?filters%5Bsentiment_snippet%5D=1289756&qs=pros-and-cons#reviews)[
Inefficient Search (146)
](https://www.g2.com/products/guru/reviews?filters%5Bsentiment_snippet%5D=1286508&qs=pros-and-cons#reviews)

Integrations

**Confluence**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_180bd4ae1df16803bfc74a7dfcbf183d/10xbluejay.png "Product Avatar Image")

10xBluejay

](https://www.g2.com/products/10xbluejay/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2b32ccffba63378d7f13fbdc84576c3c/acuity.png "Product Avatar Image")

Acuity

](https://www.g2.com/products/acuity/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_e89d21750715f4646ed61c011b2917dc/adobe-acrobat.png "Product Avatar Image")

Adobe Acrobat

](https://www.g2.com/products/adobe-acrobat/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_58773a1e58e3f3d274316b3188ec4584/adobe-export-pdf.png "Product Avatar Image")

Adobe Export PDF

](https://www.g2.com/products/adobe-export-pdf/reviews)[
View all
](https://www.g2.com/products/confluence/integrations)

**Guru**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_875175039c275eab2eed735a56ad8cee/chrome-os.jpeg "Product Avatar Image")

Chrome OS

](https://www.g2.com/products/chrome-os/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2a9a43b2d4b9db5bdb0ced67c5e23b61/confluence.png "Product Avatar Image")

Confluence

](https://www.g2.com/products/confluence/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_4a9a6d57cdd833bf0381d21fd9246641/google-workspace.png "Product Avatar Image")

Google Workspace

](https://www.g2.com/products/google-workspace/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_69054bc7d40597b06fc3905720ccc914/microsoft-outlook.png "Product Avatar Image")

Outlook

](https://www.g2.com/products/microsoft-outlook/reviews)[
View all
](https://www.g2.com/products/guru/integrations)

Screenshots

**Confluence**
 ![Confluence screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1522618/CSD-19718-01.png)

**Guru**
 ![Guru screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1359478/Guru-howitworks-gif2-v1b-_2_.gif)

Ratings

Meets Requirements

**Confluence**

8.5

8.53,700

**Guru**

9.3

9.31,891

Ease of Use

**Confluence**

8.0

8.03,750

**Guru**

9.3

9.31,913

Ease of Setup

**Confluence**

8.3

8.31,238

**Guru**

9.3

9.3926

Ease of Admin

**Confluence**

8.0

8.0903

**Guru**

9.0

9.0477

Quality of Support

**Confluence**

8.1

8.12,535

**Guru**

9.4

9.41,488

Has the product been a good partner in doing business?

**Confluence**

8.5

8.5818

**Guru**

9.4

9.4430

Product Direction (% positive)

**Confluence**

7.5

7.53,630

**Guru**

9.2

9.21,786

Features

Knowledge Base[Hide 75 FeaturesShow 75 Features](javascript:void(0);)

8.3

1,102

9.1

878

Knowledge Pages

Templates

8.5

794

9.0(won by 0.5)

656

 (There is a greater than 0.5 difference between this product's rating and its competitors)

In-Content Feedback

8.5

740

9.1(won by 0.6)

612

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Versioning and Version History

8.9

804

9.1(won by 0.2)

655

Decision Trees

8.3

659

8.9(won by 0.6)

552

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Duplicate Detection

7.8

442

8.9(won by 1.1)

512

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Content Editor

8.6

542

9.1(won by 0.5)

524

 (There is a greater than 0.5 difference between this product's rating and its competitors)

WYSIWYG Editor

Not enough data

Not enough data

Rich Text Editor

Not enough data

Not enough data

Drag & Drop Editor

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Pre-built Templates

Not enough data

Not enough data

Knowledge Dissemination

Page Analytics

8.3

675

9.0(won by 0.7)

641

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Permissions

8.6

790

9.1(won by 0.5)

636

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Knowledge Sharing

9.2

905

9.5(won by 0.3)

714

Notifications

8.6

796

9.2(won by 0.6)

683

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Advanced Search

8.1

496

9.2(won by 1.1)

549

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Browser Extension

7.8

424

9.2(won by 1.4)

551

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Organization

8.7

560

9.4(won by 0.7)

559

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Other Integrations

8.5

527

9.0(won by 0.5)

527

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Knowledge Integrations

8.5

451

9.2(won by 0.7)

534

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Full Text Search

Not enough data

Not enough data

Web Notifications

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Website Integration

Not enough data

Not enough data

Social Media Integration

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Agentic AI - Knowledge Base

Adaptive Learning

7.7

178

8.8(won by 1.1)

79

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Natural Language Interaction

7.6

179

9.0(won by 1.4)

78

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Proactive Assistance

7.5

178

8.9(won by 1.4)

79

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Multi-Language

Not enough data

Not enough data

Additional Functionality

Search/Filter

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

Content Publishing Options

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Content Library

Not enough data

Not enough data

Document Classification

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

API

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

SEO Management

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Self Service Portal

Not enough data

Not enough data

Widgets

Not enough data

Not enough data

Mobile Interface

Not enough data

Not enough data

Catalog Management

Not enough data

Not enough data

Online Forums

Not enough data

Not enough data

Email Alerts

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Mobile Alerts

Not enough data

Not enough data

Dashboard

Not enough data

Not enough data

Feedback Management

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

User Management

Not enough data

Not enough data

Live Chat

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Knowledge Management

Not enough data

Not enough data

Wiki

Not enough data

Not enough data

Text Editing

Not enough data

Not enough data

SSL Security

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Knowledge Base Management

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Discussions/Forums

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Insight Engines[Hide 46 FeaturesShow 46 Features](javascript:void(0);)

Not enough data

9.5

138

Content Management

Data Centralization - Insight Engines

Not enough data

9.6(won by default)

89

Archiving - Insight Engines

Not enough data

9.6(won by default)

87

Search Analysis - Insight Engines

Not enough data

9.5(won by default)

85

Intelligent Search

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Text Analysis

Not enough data

Not enough data

Content Discovery

Search Interface - Insight Engines

Not enough data

9.5(won by default)

88

AI Functionality - Insight Engines

Not enough data

9.5(won by default)

85

NLP Functionality - Insight Engines

Not enough data

9.5(won by default)

83

Data Mining - Insight Engines

Not enough data

9.2(won by default)

83

Structured Navigation - Insight Engines

Not enough data

9.6(won by default)

82

Machine Learning - Insight Engines

Not enough data

9.5(won by default)

82

Full Text Search

Not enough data

Not enough data

Semantic Search

Not enough data

Not enough data

AI/Machine Learning

Not enough data

Not enough data

Generative AI

AI Text Generation

Not enough data

9.4(won by default)

44

AI Text Summarization

Not enough data

9.4(won by default)

45

Multiple Data Sources

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Additional Functionality

Analytics

Not enough data

Not enough data

Data Source Connectors

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Data Security

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Knowledge Management

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Data Extraction

Not enough data

Not enough data

Natural Language Processing

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Recommendations

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Automatic Backup

Not enough data

Not enough data

Compliance Management

Not enough data

Not enough data

Augmented Analytics

Not enough data

Not enough data

Data Aggregation

Not enough data

Not enough data

Intent Recognition

Not enough data

Not enough data

Indexing

Not enough data

Not enough data

Personalization

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Usage Tracking/Analytics

Not enough data

Not enough data

Data Classification

Not enough data

Not enough data

Data Discovery

Not enough data

Not enough data

Behavioral Analytics

Not enough data

Not enough data

Data Capture and Transfer

Not enough data

Not enough data

Contact Center Knowledge Base[Hide 21 FeaturesShow 21 Features](javascript:void(0);)

Not enough data

9.3

918

Administration

Database Management 

Not enough data

9.3(won by default)

640

Data Workflows

Not enough data

9.2(won by default)

635

Issue Management

Not enough data

9.2(won by default)

630

Knowledge Management

Knowledge Base

Not enough data

9.7(won by default)

758

Publishing Workflows

Not enough data

9.3(won by default)

704

Analytics

Not enough data

9.2(won by default)

668

Compliance

Policies and Controls

Not enough data

9.3(won by default)

650

Data Governance

Not enough data

9.3(won by default)

621

Compliance

Not enough data

9.3(won by default)

618

Auditing

Not enough data

9.2(won by default)

596

Customer Support

Intelligent Search

Not enough data

9.2(won by default)

725

Suggestions

Not enough data

9.2(won by default)

685

Decision Trees

Not enough data

9.1(won by default)

613

Data Security

Risk Data Attributes

Not enough data

9.2(won by default)

598

Data Transport

Not enough data

9.3(won by default)

592

Access Management

Not enough data

9.3(won by default)

615

Multi-Factor Authentication

Not enough data

9.2(won by default)

598

Administration

Integrations

Not enough data

9.2(won by default)

645

User, Role, and Access Management

Not enough data

9.3(won by default)

666

Performance and Reliability

Not enough data

9.5(won by default)

733

Generative AI

AI Text Summarization

Not enough data

9.1(won by default)

456

Unified Workspaces[Hide 53 FeaturesShow 53 Features](javascript:void(0);)

8.5

78

Not enough data

Login Options 

Single Sign-On (SSO)

9.4(won by default)

60

Not enough data

Password Saver

8.7(won by default)

43

Not enough data

Productivity

Email Client

7.9(won by default)

39

Not enough data

Split Screen

8.3(won by default)

44

Not enough data

Activity Feed

8.5(won by default)

42

Not enough data

Virtual Assistant

8.1(won by default)

45

Not enough data

Analytics and Reporting

8.4(won by default)

46

Not enough data

Customization 

Custom Workflows

8.4(won by default)

47

Not enough data

Multiple Workspaces

9.1(won by default)

47

Not enough data

Custom Application Integration

8.6(won by default)

42

Not enough data

Agentic AI - Unified Workspaces

Autonomous Task Execution

7.8(won by default)

37

Not enough data

Adaptive Learning

8.2(won by default)

41

Not enough data

Additional Functionality

Activity Dashboard

Not enough data

Not enough data

Remote Access/Control

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Time Zone Tracking

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Projections

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

Softphone

Not enough data

Not enough data

Employee Activity Monitoring

Not enough data

Not enough data

File Transfer

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

SSL Security

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Meeting Management

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

API

Not enough data

Not enough data

Project Time Tracking

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Remote Support

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Live Chat

Not enough data

Not enough data

Two-Way Audio & Video

Not enough data

Not enough data

Electronic Signature

Not enough data

Not enough data

Video Chat

Not enough data

Not enough data

Assignment Management

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

@mentions

Not enough data

Not enough data

Progress Tracking

Not enough data

Not enough data

Video Conferencing

Not enough data

Not enough data

Enterprise Search Software[Hide 69 FeaturesShow 69 Features](javascript:void(0);)

Not enough data

9.2

128

Compatibility

Federated Search

Not enough data

9.3(won by default)

74

File Types

Not enough data

9.2(won by default)

73

Global Language Support

Not enough data

9.1(won by default)

76

Agentic AI - Enterprise Search Software

Autonomous Task Execution

Not enough data

8.9(won by default)

25

Multi-step Planning

Not enough data

9.0(won by default)

26

Cross-system Integration

Not enough data

9.2(won by default)

25

Adaptive Learning

Not enough data

9.0(won by default)

25

Proactive Assistance

Not enough data

8.9(won by default)

25

Decision Making

Not enough data

8.9(won by default)

25

AI/Machine Learning

Not enough data

Not enough data

Search Queries

Typo Tolerance

Not enough data

9.4(won by default)

74

Faceted Search

Not enough data

9.4(won by default)

76

Synonyms

Not enough data

9.3(won by default)

72

Highlighting

Not enough data

9.4(won by default)

70

Natural Language

Not enough data

9.2(won by default)

75

Full Text Search

Not enough data

Not enough data

AI powered search - Enterprise Search Software

Generative RAG (Retrieval augmented generation)

Not enough data

9.0(won by default)

19

Relevance Tuning

Not enough data

9.1(won by default)

18

NLP & Semantic search

Not enough data

9.1(won by default)

18

Fuzzy Search

Not enough data

Not enough data

Functionality

Personalization

Not enough data

9.2(won by default)

74

Search Analytics

Not enough data

9.4(won by default)

75

Integrations

Not enough data

9.3(won by default)

80

Visual Analytics

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Compatibility - Enterprise Search Software

File Types

Not enough data

9.2(won by default)

19

Federated Search

Not enough data

9.6(won by default)

19

Global Language Support

Not enough data

8.7(won by default)

18

Additional Functionality

Sentiment Analysis

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Behavior Tracking

Not enough data

Not enough data

Data Storage Management

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

API

Not enough data

Not enough data

Multiple Data Sources

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Forecasting

Not enough data

Not enough data

Metadata Management

Not enough data

Not enough data

File Management

Not enough data

Not enough data

Text Analysis

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Compliance Management

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Indexing

Not enough data

Not enough data

Autocomplete

Not enough data

Not enough data

For eCommerce

Not enough data

Not enough data

Customer Database

Not enough data

Not enough data

Catalog Management

Not enough data

Not enough data

Query Suggestions

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Data Capture and Transfer

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

For Enterprises

Not enough data

Not enough data

User Management

Not enough data

Not enough data

Functionality - Enterprise Search Software

Personalization

Not enough data

9.2(won by default)

19

Search Analytics

Not enough data

9.6(won by default)

19

Integrations

Not enough data

9.4(won by default)

20

Search Queries - Enterprise Search Software

Highlighting

Not enough data

9.6(won by default)

19

Faceted Search

Not enough data

8.9(won by default)

19

Typo Tolerance

Not enough data

9.5(won by default)

19

Synonyms

Not enough data

9.8(won by default)

18

Work Management[Hide 32 FeaturesShow 32 Features](javascript:void(0);)

8.6

101

Not enough data

Automation

Workflows

8.8(won by default)

60

Not enough data

Customization

8.8(won by default)

60

Not enough data

Data repository

8.9(won by default)

66

Not enough data

Administration

Permissions

8.8(won by default)

61

Not enough data

Procedures

8.6(won by default)

57

Not enough data

Remote Work

9.2(won by default)

59

Not enough data

Project management

Task Prioritization

9.0(won by default)

59

Not enough data

Dependencies

8.6(won by default)

59

Not enough data

Planning

8.9(won by default)

61

Not enough data

Views

8.8(won by default)

61

Not enough data

Scheduling

8.6(won by default)

55

Not enough data

Critical Path

8.1(won by default)

55

Not enough data

Dashboards

8.7(won by default)

62

Not enough data

Workload

Resource Allocation

8.2(won by default)

55

Not enough data

Workspace

8.6(won by default)

58

Not enough data

Configuration

8.8(won by default)

58

Not enough data

Insights

8.4(won by default)

57

Not enough data

Communication & Collaboration

Communication Channels

8.8(won by default)

56

Not enough data

Document Management

9.4(won by default)

72

Not enough data

Collaboration

9.2(won by default)

72

Not enough data

Cost Management

Project Budgeting

8.0(won by default)

56

Not enough data

Time & Expense

8.1(won by default)

54

Not enough data

Profitability

8.0(won by default)

53

Not enough data

Integration

Front Office

8.4(won by default)

52

Not enough data

Back Office

8.2(won by default)

55

Not enough data

External data

8.2(won by default)

55

Not enough data

Generative AI

AI Text Generation

8.4(won by default)

57

Not enough data

AI Text Summarization

8.4(won by default)

57

Not enough data

Agentic AI - Work Management

Autonomous Task Execution

8.0(won by default)

50

Not enough data

Multi-step Planning

8.0(won by default)

52

Not enough data

Cross-system Integration

8.1(won by default)

52

Not enough data

Natural Language Interaction

8.3(won by default)

52

Not enough data

Project Collaboration[Hide 26 FeaturesShow 26 Features](javascript:void(0);)

8.5

133

Not enough data

Communication

Chat

7.4(won by default)

65

Not enough data

Discussions

8.7(won by default)

68

Not enough data

External

8.0(won by default)

65

Not enough data

Feedback

8.3(won by default)

72

Not enough data

Announcements

8.5(won by default)

69

Not enough data

Content & Documents

File Sharing

9.0(won by default)

77

Not enough data

Notes

9.0(won by default)

76

Not enough data

Search

8.6(won by default)

78

Not enough data

Versioning

9.0(won by default)

75

Not enough data

Controls

Custom Views

8.4(won by default)

65

Not enough data

Followers

8.5(won by default)

66

Not enough data

User Management

8.8(won by default)

68

Not enough data

Calendars

8.2(won by default)

64

Not enough data

Public Sharing

8.5(won by default)

66

Not enough data

Project Management

Task Management

8.4(won by default)

70

Not enough data

Planning

8.7(won by default)

69

Not enough data

Visibility

9.0(won by default)

69

Not enough data

Integration

9.2(won by default)

75

Not enough data

Remote Collaboration

Alignment

9.0(won by default)

67

Not enough data

Accountability

8.9(won by default)

66

Not enough data

Connectivity

8.7(won by default)

67

Not enough data

Offline Mode

7.5(won by default)

65

Not enough data

Generative AI

AI Text Generation

8.2(won by default)

72

Not enough data

AI Text Summarization

8.2(won by default)

72

Not enough data

Agentic AI - Project Collaboration

Multi-step Planning

7.6(won by default)

63

Not enough data

Cross-system Integration

7.9(won by default)

62

Not enough data

AI Agents For Business Operations[Hide 76 FeaturesShow 76 Features](javascript:void(0);)

Not enough data

9.1

111

Responses

Personalization

Not enough data

9.1(won by default)

41

Route To Human

Not enough data

9.3(won by default)

38

Natural Language Understanding (NLU)

Not enough data

8.8(won by default)

42

Multi-Language

Not enough data

Not enough data

Automation - AI Agents

Sales Follow-Up

Not enough data

8.7(won by default)

35

Customer Interaction Automation

Not enough data

8.8(won by default)

40

Lead Generation

Not enough data

8.7(won by default)

37

Document Processing

Not enough data

8.9(won by default)

42

Feedback Collection

Not enough data

9.1(won by default)

38

Natural Language Processing

Not enough data

Not enough data

Simulation and Scenario Generation

Not enough data

Not enough data

Platform

Conversation Editor

Not enough data

9.1(won by default)

39

Integration

Not enough data

9.3(won by default)

43

Human-In-The-Loop

Not enough data

9.3(won by default)

41

Drag & Drop Editor

Not enough data

Not enough data

Human-in-the-loop (HITL)

Not enough data

Not enough data

Autonomy - AI Agents

Independent Decision Making

Not enough data

9.1(won by default)

41

Adaptive Responses

Not enough data

9.1(won by default)

40

Task Execution

Not enough data

9.2(won by default)

40

Problem Solving

Not enough data

9.2(won by default)

42

Generative AI

AI Text Generation

Not enough data

8.8(won by default)

42

AI Text Summarization

Not enough data

9.0(won by default)

41

Additional Functionality

Agent Collaboration

Not enough data

Not enough data

Data Governance

Not enough data

Not enough data

Prompt Engineering

Not enough data

Not enough data

Feedback Management

Not enough data

Not enough data

For No-Code Development

Not enough data

Not enough data

Version Control

Not enough data

Not enough data

Role-Based Permissions

Not enough data

Not enough data

Dynamic Modeling

Not enough data

Not enough data

API

Not enough data

Not enough data

Memory Management

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Scalability

Not enough data

Not enough data

Cost Management

Not enough data

Not enough data

Scheduling

Not enough data

Not enough data

Natural Language Interface

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Multiple LLM Models

Not enough data

Not enough data

Integration Management

Not enough data

Not enough data

Customizable Frameworks

Not enough data

Not enough data

Pre-built Templates

Not enough data

Not enough data

Analytics

Not enough data

Not enough data

Intent Recognition

Not enough data

Not enough data

Contextual Guidance

Not enough data

Not enough data

Rules-Based Workflow

Not enough data

Not enough data

Attended Automation

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

For Sales/Marketing

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Business Process Automation

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Deep Learning

Not enough data

Not enough data

Code-free Development

Not enough data

Not enough data

Compliance Management

Not enough data

Not enough data

Automated Responses

Not enough data

Not enough data

Knowledge Management

Not enough data

Not enough data

Transfers/Routing

Not enough data

Not enough data

Personalization

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Customer Experience Management

Not enough data

Not enough data

Virtual Personal Assistant (VPA)

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Speech Recognition

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Customer Engagement

Not enough data

Not enough data

AI/Machine Learning

Not enough data

Not enough data

Configurable Workflow

Not enough data

Not enough data

Unattended Automation

Not enough data

Not enough data

Conversation Intelligence

Not enough data

Not enough data

Workflow Automation

Not enough data

Not enough data

Proactive Error Detection

Not enough data

Not enough data

AI Agent Builders[Hide 43 FeaturesShow 43 Features](javascript:void(0);)

Not enough data

10.0

13

Customization - AI Agent Builders

Natural Language Configuration

Not enough data

10.0(won by default)

5

Tone Customization

Not enough data

Not enough data

Security Guardrails

Not enough data

Not enough data

API Security

Not enough data

Not enough data

Data Security

Not enough data

Not enough data

Authentication

Not enough data

Not enough data

Functionality - AI Agent Builders

Proactive Response Capabilities

Not enough data

10.0(won by default)

5

Omni-channel Support

Not enough data

Not enough data

Agent Branding

Not enough data

Not enough data

Seamless Human Escalation

Not enough data

Not enough data

Multimedia Support

Not enough data

Not enough data

Multi-Modal Input Support

Not enough data

Not enough data

Data and Analytics - AI Agent Builders

Analytics & Reporting

Not enough data

Not enough data

Contextual Awareness

Not enough data

Not enough data

Data Privacy Compliance

Not enough data

Not enough data

Integration - AI Agent Builders

Platform Interoperability

Not enough data

10.0(won by default)

5

Workflow Automation

Not enough data

Not enough data

API Usage

Not enough data

Not enough data

CRM Data Integration

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Additional Functionality

Version Control

Not enough data

Not enough data

Scalability

Not enough data

Not enough data

Personalization

Not enough data

Not enough data

Data Extraction

Not enough data

Not enough data

Webhooks

Not enough data

Not enough data

API

Not enough data

Not enough data

Natural Language Processing

Not enough data

Not enough data

Fallback Handling

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Multiple LLM Models

Not enough data

Not enough data

Built-in AI Assistant

Not enough data

Not enough data

Automated Testing

Not enough data

Not enough data

Data Governance

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Pre-built Templates

Not enough data

Not enough data

Agent Design Tools

Not enough data

Not enough data

Deep Learning

Not enough data

Not enough data

Model Training

Not enough data

Not enough data

Analytics

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Debugging

Not enough data

Not enough data

Deployment Management

Not enough data

Not enough data

Proactive Error Detection

Not enough data

Not enough data

IT Documentation[Hide 72 FeaturesShow 72 Features](javascript:void(0);)

8.3

220

Not enough data

Management and Discovery - IT Documentation

Search and Indexing

8.3(won by default)

186

Not enough data

Version Control

8.5(won by default)

190

Not enough data

Access and Permissions

8.5(won by default)

189

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Full Text Search

Not enough data

Not enough data

Operations - IT Documentation

Integrations

8.5(won by default)

191

Not enough data

Automation

8.0(won by default)

181

Not enough data

Reporting

8.2(won by default)

179

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Social Media Integration

Not enough data

Not enough data

Document Automation

Not enough data

Not enough data

Additional Functionality

Search/Filter

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

Content Publishing Options

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Content Library

Not enough data

Not enough data

Document Classification

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Change Tracking

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Asset Discovery

Not enough data

Not enough data

Password Management

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Kanban Board

Not enough data

Not enough data

Gantt/Timeline View

Not enough data

Not enough data

Framework Management

Not enough data

Not enough data

Credential Management

Not enough data

Not enough data

IT Asset Management

Not enough data

Not enough data

Security Management

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Document Capture

Not enough data

Not enough data

Knowledge Base Management

Not enough data

Not enough data

IT Asset Tracking

Not enough data

Not enough data

Process Management

Not enough data

Not enough data

Templates

Not enough data

Not enough data

Configuration Management

Not enough data

Not enough data

Documentation Management

Not enough data

Not enough data

Checklists

Not enough data

Not enough data

Website Monitoring

Not enough data

Not enough data

Compliance Tracking

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Project Tracking

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Relationship Mapping

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Dashboard

Not enough data

Not enough data

Knowledge Management

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Forms Management

Not enough data

Not enough data

For the IT sector

Not enough data

Not enough data

File Sharing

Not enough data

Not enough data

Knowledge Library

Not enough data

Not enough data

SSL Security

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Text Editing

Not enough data

Not enough data

Widgets

Not enough data

Not enough data

Discussions/Forums

Not enough data

Not enough data

API

Not enough data

Not enough data

Live Chat

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Self Service Portal

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Catalog Management

Not enough data

Not enough data

Show 6 feature categories with incomplete data

Artificial Intelligence[Hide 37 FeaturesShow 37 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Tagging

Not enough data

Not enough data

Natural Language Processing

Not enough data

Not enough data

Data Extraction

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Predictive Analytics

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Speech Recognition

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Data Storage Management

Not enough data

Not enough data

Virtual Personal Assistant (VPA)

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Customer Segmentation

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

For eCommerce

Not enough data

Not enough data

Role-Based Permissions

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

API

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Trend Analysis

Not enough data

Not enough data

Machine Learning

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Mobile App

Not enough data

Not enough data

Multiple Data Sources

Not enough data

Not enough data

For Sales Teams/Organizations

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Workflow Automation

Not enough data

Not enough data

Call & Contact Center[Hide 47 FeaturesShow 47 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Call Reporting

Not enough data

Not enough data

Automatic Call Distribution

Not enough data

Not enough data

Call Whispering

Not enough data

Not enough data

Callback Scheduling

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Call Tagging

Not enough data

Not enough data

Dashboard

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Call Transcription

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Manual Dialer

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

Auto-Dialer

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Progressive Dialer

Not enough data

Not enough data

Voice Recognition

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

IVR

Not enough data

Not enough data

Call Logging

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Outbound Call Center

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Voice Mail

Not enough data

Not enough data

Call Routing

Not enough data

Not enough data

Automated Responses

Not enough data

Not enough data

API

Not enough data

Not enough data

Call Transfer

Not enough data

Not enough data

AI Summarization

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Inbound Call Center

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Predictive Dialer

Not enough data

Not enough data

Blended Call Center

Not enough data

Not enough data

Caller ID

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Performance Management

Not enough data

Not enough data

Computer Telephony Integration

Not enough data

Not enough data

Call Scripting

Not enough data

Not enough data

Collaboration & Productivity[Hide 45 FeaturesShow 45 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Third-Party Integrations

Not enough data

Not enough data

To-Do List

Not enough data

Not enough data

@mentions

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

File Management

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Screen Sharing

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Brainstorming

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

File Transfer

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Status Tracking

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Version Control

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Real Time Editing

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Assignment Management

Not enough data

Not enough data

Task Scheduling

Not enough data

Not enough data

Project Management

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Secure Data Storage

Not enough data

Not enough data

File Sharing

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Task Progress Tracking

Not enough data

Not enough data

Discussions/Forums

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Video Conferencing

Not enough data

Not enough data

Progress Tracking

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

API

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

AI IT Agents[Hide 34 FeaturesShow 34 Features](javascript:void(0);)

Not enough data

Not enough data

Feedback Management

Feedback Management

Not enough data

Not enough data

Proactive Error Detection

Proactive Error Detection

Not enough data

Not enough data

Alerts/Notifications

Alerts/Notifications

Not enough data

Not enough data

Document Management

Document Management

Not enough data

Not enough data

Self Service Portal

Self Service Portal

Not enough data

Not enough data

Autonomous Task Execution

Autonomous Task Execution

Not enough data

Not enough data

Reporting/Analytics

Reporting/Analytics

Not enough data

Not enough data

Security & Compliance

Security & Compliance

Not enough data

Not enough data

Natural Language Processing

Natural Language Processing

Not enough data

Not enough data

Integration into Third Party Applications

Integration into Third Party Applications

Not enough data

Not enough data

AI Agent Configuration

AI Agent Configuration

Not enough data

Not enough data

Adaptive Learning

Adaptive Learning

Not enough data

Not enough data

IT Incident Management

IT Incident Management

Not enough data

Not enough data

Automated Routing

Automated Routing

Not enough data

Not enough data

Service Level Agreement (SLA) Management

Service Level Agreement (SLA) Management

Not enough data

Not enough data

Knowledge Base Integration

Knowledge Base Integration

Not enough data

Not enough data

Support Ticket Management

Support Ticket Management

Not enough data

Not enough data

Workflow Automation

Workflow Automation

Not enough data

Not enough data

Automation - AI IT Agents

Document Processing

Not enough data

Not enough data

Feedback Collection

Not enough data

Not enough data

Autonomy - AI IT Agents

Adaptive Responses

Not enough data

Not enough data

Task Execution

Not enough data

Not enough data

Independent Decision Making

Not enough data

Not enough data

Problem Solving

Not enough data

Not enough data

IT Ticket Management - AI IT Agents

Ticket Status Updates

Not enough data

Not enough data

SLA Monitoring

Not enough data

Not enough data

Ticket Categorization

Not enough data

Not enough data

Ticket Assignment

Not enough data

Not enough data

Automated Ticket Creation

Not enough data

Not enough data

IT Support Automation - AI IT Agents

Knowledge Base Utilization

Not enough data

Not enough data

Workflow Automation

Not enough data

Not enough data

Real-Time Troubleshooting

Not enough data

Not enough data

User Self-Service Assistance

Not enough data

Not enough data

Proactive Issue Detection

Not enough data

Not enough data

Knowledge Management[Hide 42 FeaturesShow 42 Features](javascript:void(0);)

Not enough data

Not enough data

Knowledge Base

Q & A

Not enough data

Not enough data

Link Sharing

Not enough data

Not enough data

Searchable

Not enough data

Not enough data

Security

Verification

Not enough data

Not enough data

Role-Based Permission

Not enough data

Not enough data

Public vs Private

Not enough data

Not enough data

Content

Trackable Analytics

Not enough data

Not enough data

Import

Not enough data

Not enough data

File Viewing

Not enough data

Not enough data

Update Notifications

Not enough data

Not enough data

Communication

Social Features

Not enough data

Not enough data

Tagging 

Not enough data

Not enough data

Upload 

Not enough data

Not enough data

Comments

Not enough data

Not enough data

Additional Functionality

Collaboration Tools

Not enough data

Not enough data

SSL Security

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Content Library

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Text Editing

Not enough data

Not enough data

Widgets

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Knowledge Base Management

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Discussions/Forums

Not enough data

Not enough data

API

Not enough data

Not enough data

Live Chat

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Self Service Portal

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

Catalog Management

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

AI Agents[Hide 7 FeaturesShow 7 Features](javascript:void(0);)

Not enough data

Not enough data

Agentic AI - AI Agents

Autonomous Task Execution

Not enough data

Not enough data

Multi-step Planning

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

User Insights

Reviewers' Company Size

[![Confluence](https://images.g2crowd.com/uploads/product/hd_favicon/cd7013b9ca4438b20378625373b7a8d8/confluence.svg "Confluence")](https://www.g2.com/products/confluence/reviews)

Confluence

Small-Business(50 or fewer emp.)

18.4%

Mid-Market(51-1000 emp.)

48.3%

Enterprise(\> 1000 emp.)

33.4%

[![Guru](https://images.g2crowd.com/uploads/product/hd_favicon/ca023436a2b2ea9ce1964fde428f0038/guru.svg "Guru")](https://www.g2.com/products/guru/reviews)

Guru

Small-Business(50 or fewer emp.)

14.0%

Mid-Market(51-1000 emp.)

56.7%

Enterprise(\> 1000 emp.)

29.2%

Small-Business

(50 or fewer emp.)

18.4%

14.0%

Mid-Market

(51-1000 emp.)

48.3%

56.7%

Enterprise

(\> 1000 emp.)

33.4%

29.2%

Reviewers' Industry

[![Confluence](https://images.g2crowd.com/uploads/product/hd_favicon/cd7013b9ca4438b20378625373b7a8d8/confluence.svg "Confluence")](https://www.g2.com/products/confluence/reviews)
Confluence

Computer Software

20.9%

Information Technology and Services

19.6%

Internet

6.3%

Financial Services

5.5%

Marketing and Advertising

4.4%

Other

43.4%

[![Guru](https://images.g2crowd.com/uploads/product/hd_favicon/ca023436a2b2ea9ce1964fde428f0038/guru.svg "Guru")](https://www.g2.com/products/guru/reviews)
Guru

Computer Software

14.3%

Information Technology and Services

10.5%

Consumer Services

8.9%

Internet

6.4%

Financial Services

6.2%

Other

53.5%

FAQs

## Confluence vs Guru FAQs

Generated using AI

Last updated: August 14, 2026

### What is the difference between Confluence vs Guru?

Guru stands out from Confluence with higher reviewer satisfaction across all major dimensions, especially in ease of use and support.

| [Confluence](https://www.g2.com/products/confluence/reviews) | [Guru](https://www.g2.com/products/guru/reviews) |
| --- | --- |
| 4.1/5 (4,368 reviews) | 4.7/5 (2,322 reviews) |
| Mid-Market | Mid-Market |
| 8.3 | 9.3 |
| 8.1 | 9.4 |
| Team Collaboration (212 all-time mentions) | Ease of Use (742 all-time mentions) |

### How do the pricing models of Confluence and Guru compare?

Guru is rated as the stronger value by reviewers, with a higher satisfaction score on price and cost-related dimensions.

- **Confluence:** Reviewers describe Confluence as competitively priced for mid-sized companies, but note that costs can rise quickly with premium features and add-ons.
- **Guru:** Guru receives consistently positive value sentiment, with reviewers highlighting its efficiency and ease of use as strong returns on investment.
- **Switching Reason:** Several reviewers report switching from Confluence to Guru due to easier search, better analytics, and a more appealing user interface.

### What are the best alternatives to Confluence and Guru?

Notion, Slack, and ClickUp are the top three G2-ranked alternatives to Confluence and Guru.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [Confluence](https://www.g2.com/products/confluence/reviews) | 4.1/5 (4,368 reviews) | Mid-Market | Competitively priced for mid-sized companies | Team Collaboration (212 all-time mentions) |
| [Guru](https://www.g2.com/products/guru/reviews) | 4.7/5 (2,322 reviews) | Mid-Market | Strong value, high efficiency and ROI | Ease of Use (742 all-time mentions) |
| [Notion](https://www.g2.com/products/notion/reviews) | 4.6/5 (13,765 reviews) | Small-Business | — | Flexible workspace and customization |
| [Slack](https://www.g2.com/products/slack/reviews) | 4.5/5 (39,274 reviews) | Mid-Market | — | Real-time team communication |
| [ClickUp](https://www.g2.com/products/clickup/reviews) | 4.6/5 (13,720 reviews) | Small-Business | — | All-in-one productivity platform |

### Which Knowledge Base features should I prioritize when comparing Confluence and Guru?

Buyers should prioritize ease of use, search functionality, integrations, knowledge verification, and collaboration features when comparing Confluence and Guru.

- **Ease of Use:** Guru scores 9.3, Confluence 8.0; 742 all-time mentions for Guru, 212 for Confluence.
- **Search Functionality:** Guru has 190 all-time mentions for search functionality and 195 for search ease; Confluence reviewers frequently cite search as a pain point.
- **Integrations:** Confluence: 155 all-time mentions; Guru: 204 all-time mentions, with strong Slack and browser extension integrations.
- **Knowledge Verification:** Guru reviewers highlight automated verification workflows and content accuracy (283 all-time mentions for information accuracy).
- **Collaboration:** Confluence: 212 all-time mentions for team collaboration; Guru: 411 for helpfulness and 259 for efficiency.

### What are the pros and cons of Confluence vs Guru?

Guru's headline strength is ease of use, while Confluence's is team collaboration and integration with other tools.

- **Confluence strengths:** Team collaboration (212 all-time mentions), integrations (155), centralization (92), robust documentation structure, and Jira integration.
- **Confluence trade-offs:** Reviewers cite search limitations, clutter in large workspaces, and a learning curve for permissions and navigation.
- **Guru strengths:** Ease of use (742 all-time mentions), helpfulness (411), comprehensive information (310), easy access (298), information accuracy (283), efficiency (259), intuitive UI (235), and strong integrations (204).
- **Guru trade-offs:** Reviewers note rigid card-based documentation for long-form content, search can become noisy at scale, and limited formatting/customization options.

### Is Confluence or Guru better for small businesses?

Guru is the better fit for small businesses, with a strong small-business reviewer base and higher ease-of-use sentiment.

- **Confluence:** Largest segment is Mid-Market; reviewers note value for mid-sized companies but mention a steeper learning curve for new users.
- **Guru:** Largest segment is Mid-Market, but reviewers from small businesses consistently highlight Guru's ease of use, fast onboarding, and intuitive interface as ideal for smaller teams.

### Which Knowledge Base platform has better integrations?

Guru is favored by reviewers for integrations, especially with Slack and browser-based workflows.

- **Confluence:** Jira (1,034 all-time mentions), Trello, and Google Workspace are frequently cited integrations, with 155 all-time mentions for integrations overall.
- **Guru:** Slack (274 all-time mentions), Confluence, and browser extensions are highlighted, with 204 all-time mentions for integrations.

### How do Confluence and Guru compare on customer support?

Guru leads Confluence in Quality of Support by a material margin, with a 1.3-point advantage (9.4 vs 8.1).

- **Confluence:** Reviewers describe support as generally responsive but note occasional delays and a need for more proactive onboarding resources.
- **Guru:** Reviewers consistently praise Guru's support for being fast, helpful, and knowledgeable, with many citing positive experiences during setup and ongoing use.

### Which is easier to implement, Confluence or Guru?

Guru is easier to implement than Confluence, with a 1.0-point higher Ease of Setup score (9.3 vs 8.3).

- **Confluence:** Reviewers describe setup as straightforward for most teams, but note that configuring permissions and structuring large spaces can require additional effort.
- **Guru:** Reviewers consistently highlight Guru's quick and simple setup, with many stating that onboarding takes less than an hour and requires minimal technical expertise.

### Which product has better Knowledge Base?

Guru is rated higher than Confluence for Knowledge Base, with stronger scores and more reviewer-cited strengths.

- **Confluence:** Knowledge Base is a core use case, with 92 all-time mentions for centralization and 212 for team collaboration; Ease of Use score is 8.0.
- **Guru:** Knowledge Base is the most frequently cited feature (206 all-time mentions), with 742 for ease of use, 283 for information accuracy, and a 9.3 Ease of Use score.

Alternatives

**Confluence Alternatives**

 ![Slack](https://images.g2crowd.com/uploads/product/hd_favicon/1547670687/slack.svg "Slack")

[
Slack
](/products/slack/reviews)

 ![ClickUp](https://images.g2crowd.com/uploads/product/hd_favicon/b675771627028c890e21cb68228a24e9/clickup.svg "ClickUp")

[
ClickUp
](/products/clickup/reviews)

 ![Wrike](https://images.g2crowd.com/uploads/product/hd_favicon/e7b3c8ae7b46d6fdecc3c383064c2ca8/wrike.svg "Wrike")

[
Wrike
](/products/wrike/reviews)

 ![Bitrix24](https://images.g2crowd.com/uploads/product/hd_favicon/b341f1fc6e58241db30cd7f55f9a4f31/bitrix24.svg "Bitrix24")

[
Bitrix24
](/products/bitrix24/reviews)

**Guru Alternatives**

 ![ClickUp](https://images.g2crowd.com/uploads/product/hd_favicon/b675771627028c890e21cb68228a24e9/clickup.svg "ClickUp")

[
ClickUp
](/products/clickup/reviews)

 ![Notion](https://images.g2crowd.com/uploads/product/hd_favicon/43bf53de40136acd6c0aed67eb459fcd/notion.svg "Notion")

[
Notion
](/products/notion/reviews)

 ![Glean](https://images.g2crowd.com/uploads/product/hd_favicon/61fc2dd1b8055dd0dad4fac4cca7ad6e/glean-technologies-glean.svg "Glean")

[
Glean
](/products/glean-technologies-glean/reviews)

 ![Bloomfire](https://images.g2crowd.com/uploads/product/hd_favicon/559a69dd7869db05605b636c82852460/bloomfire.svg "Bloomfire")

[
Bloomfire
](/products/bloomfire/reviews)