---
title: Confluence Reviews
meta_title: 'Confluence Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 4364 reviews by the users' company size, role or industry
  to find out how Confluence works for a business like yours.
aggregate_rating:
  rating_value: 4.1
  review_count: 4364
  scale: '5'
date_modified: '2026-07-14'
parent_category:
  name: Knowledge Management
  url: https://www.g2.com/categories/knowledge-management
---

# Confluence Reviews
**Vendor:** Atlassian  
**Category:** [Knowledge Base Software](https://www.g2.com/categories/knowledge-base-software)  
**Average Rating:** 4.1/5.0  
**Total Reviews:** 4,364
## About Confluence
Confluence is the AI-powered collaborative workspace for all teams. Equipped with intelligent AI agents to save time on tedious tasks, brainstorm new ideas, and help you quickly find the answers you need, Confluence is where knowledge becomes impact. Versatile content types like pages, live docs, whiteboards, and databases help teams move seamlessly from ideation to execution. Confluence integrates with the Atlassian suite of products like Jira Software, Trello, and Loom to enable both synchronous and async work and to push work forward.



## Confluence Pros & Cons
**What users like:**

- Users appreciate the **ease of use** of Confluence, enhancing document management and collaboration effectively. (299 reviews)
- Users value the **effective team collaboration** in Confluence, enhancing productivity and streamlining communication across projects. (212 reviews)
- Users appreciate the **clean and user-friendly organization** of Confluence, making documentation and collaboration seamless and efficient. (159 reviews)
- Users appreciate the **seamless integrations** of Confluence, enhancing collaboration and making document management effortless. (155 reviews)
- Users value the **collaboration efficiency** of Confluence, enhancing teamwork and streamlining project documentation seamlessly. (146 reviews)
- Users appreciate the **easy integrations** of Confluence, enabling effortless collaboration and documentation with other tools. (128 reviews)
- Centralization (92 reviews)
- Templates (85 reviews)
- Users appreciate the **ease of creating templates and integrations** in Confluence, enhancing productivity and collaboration. (79 reviews)
- Helpful (75 reviews)

**What users dislike:**

- Users find the **navigation and search feature** of Confluence often non-intuitive and frustrating with large content volumes. (84 reviews)
- Users experience **slow performance** with Confluence, particularly when managing large amounts of content or heavy attachments. (83 reviews)
- Users find **page management frustrating** due to slow performance, messy content, and a confusing permissions system. (71 reviews)
- Users experience a **steep learning curve** with Confluence, especially when navigating advanced features and permissions settings. (64 reviews)
- Users find **Confluence complex** due to permission sharing, document searching, and version control challenges, especially for newcomers. (59 reviews)
- Users experience **slow loading** times in Confluence, especially with large documents and multiple links on pages. (59 reviews)
- Users often face **formatting issues** , as advanced controls and interface complexity hinder usability and collaboration. (54 reviews)
- Poor Interface Design (51 reviews)
- Users face **search limitations** in Confluence, struggling with slow performance and difficulty accessing knowledge base content. (51 reviews)
- Performance Issues (49 reviews)

## Confluence Reviews
  ### 1. Confluence: A Very Helpful, Collaborative Tool That Integrates Smoothly

**Rating:** 5.0/5.0 stars

**Reviewed by:** Terrence E. | Subject Matter Expert (SME) II, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 24, 2026

**What do you like best about Confluence?**

Jira is a very helpful and collaborative application that can be integrated with Jira.

**What do you dislike about Confluence?**

Confluence is expensive and also has a high cost.

**What problems is Confluence solving and how is that benefiting you?**

Confleunce helps streamline workflows and helps improve communication.

  ### 2. Excellent tool for documentation and knowledge base build

**Rating:** 5.0/5.0 stars

**Reviewed by:** Ion M. | Project Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** June 10, 2025

**What do you like best about Confluence?**

Confluence is such a great tool! It serves as our central hub for all project documentation. We rely on it for everything—from detailed user guides and helpful how-to guides for various processes, to ensuring that our important release notes are always up-to-date. Plus, it’s an ideal way to build our team's knowledge base, making it super easy to find all our collective wisdom and solutions. With everything organized, we spend less time searching and more time getting our work done efficiently!

**What do you dislike about Confluence?**

What I dislike is that the editor can be a bit tricky. Sometimes when you insert images, they don't always show up exactly how you want or resize correctly on different screens. Also, copy-pasting other content, like tables, can mess up the formatting and take extra time to fix. And finally, managing permissions for different people across many spaces can get a bit complicated sometimes. You really have to keep an eye on who can see what.

**What problems is Confluence solving and how is that benefiting you?**

Confluence solves scattered information problems. Previously, details about our apps, features, and translations were scattered in emails, shared drives, and personal notes, making it difficult to find updated versions.
Now, Confluence provides a central location for documentation. This greatly benefits me as I can efficiently manage app features, ensure translation consistency, maintain user guides, and develop our team's knowledge base. It results in less search time, fewer misunderstandings, and more efficient work, keeping projects on track.

  ### 3. Confluence Review as a Project Manager

**Rating:** 4.0/5.0 stars

**Reviewed by:** Aashra P. | Project Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** July 29, 2025

**What do you like best about Confluence?**

As a Project Manager, I have been using JIRA and Confluence for 3 years now. The best thing about Confluence has to be collaborative space where the development team and clients can have access to documentations and scope prepared and more. I think this makes both us and client to collaborate and share ideas easily.

**What do you dislike about Confluence?**

I think Confluence is a bit tricky to organize for me personally. Creating many types of documents and idea sharing from both client and development team can create clutters.

**What problems is Confluence solving and how is that benefiting you?**

The major problem solving feature of Confluence has to be maintenance of project documentations which are accessible to everyone within the team. And since, they are attached in Confluence, we can just search it up and review them whenever required.

  ### 4. Best collaborative documentation tool

**Rating:** 5.0/5.0 stars

**Reviewed by:** Patrick L. | IT Engineer, Mid-Market (51-1000 emp.)

**Reviewed Date:** June 06, 2025

**What do you like best about Confluence?**

Confluence is very easy to use and implement. It revolves around the idea of being a wiki, which promotes users from creating and editing content on the platform. It encourages users to work collaboratively, and being open, but does have all the permission and security control one would need.

There is also a very active community with 3rd party apps to add additional features and functionalities to the product.

**What do you dislike about Confluence?**

Confluence, especially the Confluence Cloud, can be difficult to customize its look and feel. If you want to make Confluence look like something other than a documentation platform, you would often need to rely on 3rd party apps to do that.

**What problems is Confluence solving and how is that benefiting you?**

Confluence is our documentation platform. Both technical and non-technical teams create and maintain their documentation using Confluence, rather than sending copies of PDF or Word doc in emails everywhere. This helps to keep a single, up to date copy of important documentation with version control.

  ### 5. Confluence

**Rating:** 5.0/5.0 stars

**Reviewed by:** Salman R. | Software Quality Assurance Engineer, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 29, 2024

**What do you like best about Confluence?**

It should be clear and concise documentation.

**What do you dislike about Confluence?**

Make it easy to use for everyone. Write now new user feels difficulties.

**What problems is Confluence solving and how is that benefiting you?**

Easy to manage all projects documentation

  ### 6. Confluence as Our Go-To Hub for Requirements and Product Documentation

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.)

**Reviewed Date:** April 14, 2026

**What do you like best about Confluence?**

We use Confluence as a main source of software documentation. Requirements, specifications, PRDs etc.

**What do you dislike about Confluence?**

Lack of reporting and analytics that is hidden behind a higher paid tier.

**What problems is Confluence solving and how is that benefiting you?**

Main source of business knowledge.

  ### 7. Extremely useful within the right set-up - works best for large teams

**Rating:** 4.0/5.0 stars

**Reviewed by:** Martin D. | MD, Design, Enterprise (> 1000 emp.)

**Reviewed Date:** September 17, 2025

**What do you like best about Confluence?**

I like that it becomes a single repository for all our documentation and that there can be collaborative editing of content.  I also like to the connection to JIRA to allow a smooth transition between managing flow and understanding context.

**What do you dislike about Confluence?**

It's hard to get properly setup, with permissions etc.  It actually takes quite a bit of time to work out your own workflow and THEN setup confluence/JIRa and other integrations to fit into that... out of the box... not so great.

**What problems is Confluence solving and how is that benefiting you?**

Single source of content in relation to project work and ability to collaborate on documentation

  ### 8. Reliable for Office Work, Needs a UI Refresh

**Rating:** 4.5/5.0 stars

**Reviewed by:** Kapil L. | Senior Engineer, Small-Business (50 or fewer emp.)

**Reviewed Date:** December 16, 2025

**What do you like best about Confluence?**

I love Confluence's outstanding stability and reliability, with almost zero downtime which means it doesn't impact my work if I urgently need to access a document. I also find the inbuilt search to be quite good. The initial setup of Confluence was very easy.

**What do you dislike about Confluence?**

The UI looks a bit older now. Modern colors and theme could help.

**What problems is Confluence solving and how is that benefiting you?**

I use Confluence for documentation, high-level diagrams, solution docs, and meeting notes. It offers stability with almost zero downtime, ensuring I can access documents urgently. The search functionality is good enough.

  ### 9. Best place to store your documents

**Rating:** 5.0/5.0 stars

**Reviewed by:** Aasheesh P. | Senior Software Engineer, Mid-Market (51-1000 emp.)

**Reviewed Date:** May 28, 2025

**What do you like best about Confluence?**

The best thing about Confluence is how easily you can get started with writing documents.
It supports Rich Text Formatting, is easy to integrate with Slack, and you can organize your documents in a folder as well.
I have been using Confluence regularly to create documents for my team.

It is very easy to implement, and all you need is an account to log in, which will automatically enroll you in the free version.

**What do you dislike about Confluence?**

There is nothing to dislike about Confluence.

**What problems is Confluence solving and how is that benefiting you?**

Imagine storing all the documentation of the infrastructure components of your organization in a shared drive etc. The problem with this approach is that you have to open these documents in a separate editor like word etc. and then you will not be notified about the changes in the versions of this file.

Confluence eliminates this requirement.
You can write your documentation and it supports versioning and notifies the owner about the changes made by others.

It also allows to add images, code, tables etc. in the documentation.

  ### 10. Best Knowledge base tool can be used by teams of any size

**Rating:** 5.0/5.0 stars

**Reviewed by:** Abhinandan B. | Software Engineer, Retail, Enterprise (> 1000 emp.)

**Reviewed Date:** July 08, 2025

**What do you like best about Confluence?**

The most helpful part is that centralizes all documentation and makes collaboration extremely efficient. It’s very easy to structure content using pages and spaces, and I appreciate how well it integrates with tools like Jira. For example, I can document an API, link it to related tickets, and even track the progress of feature development all in one place. The version history, inline comments, and permission control also make it ideal for both knowledge sharing and process transparency within engineering teams.

**What do you dislike about Confluence?**

There are nothing about confluence which i dislike .

**What problems is Confluence solving and how is that benefiting you?**

Confluence solves the problem of scattered, inconsistent, or outdated documentation by providing a centralized, structured platform for teams to collaborate. It helps maintain clear communication across development, QA, and support teams by acting as a single source of truth.

  ### 11. Efficient Workspace for Project and Team Management

**Rating:** 5.0/5.0 stars

**Reviewed by:** Dhanushka h. | Lead Systems Enginner, Small-Business (50 or fewer emp.)

**Reviewed Date:** August 01, 2025

**What do you like best about Confluence?**

It brings all our team documentation, meeting notes, and project plans into one centralized, organized space. The real-time collaboration features, like inline comments and version history, make it easy to work together without losing track of changes.

The integration with Jira is also a big plus — it helps us link technical documentation with actual development tasks.

**What do you dislike about Confluence?**

What I dislike about Confluence is that sometimes the editor can feel a bit clunky — especially when working with complex tables or formatting large pages.
When Confluence releases a new version, need to update features documentation according to reflect the changes.

**What problems is Confluence solving and how is that benefiting you?**

Confluence helps us centralize all our documentation related to service desk operations, project management workflows, and automation processes.

  ### 12. Centralized Documentation with Easy Diagramming

**Rating:** 3.0/5.0 stars

**Reviewed by:** God 1.

**Reviewed Date:** December 24, 2025

**What do you like best about Confluence?**

I appreciate Confluence for being a single point for all docs, which really simplifies document management for me. I like the search functionality; it makes finding information easy and fast. The draw.io integration is great too, as it makes creating architecture diagrams straightforward. Also, the initial setup of Confluence was very easy, which was a pleasant surprise.

**What do you dislike about Confluence?**

I don't like the AI-based search in Confluence.

**What problems is Confluence solving and how is that benefiting you?**

I use Confluence as a single point for all docs, making it easier to manage and search them.

  ### 13. Confluence Makes Learning and Knowledge Sharing Easy

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.)

**Reviewed Date:** February 10, 2026

**What do you like best about Confluence?**

The confluence pages helps alot for learning and to store valuable information. Our team uses Confluence to store important information such as the steps to enable a backend flag.

**What do you dislike about Confluence?**

Nothing i have disliked about the Confluence, It is build perfectly.

**What problems is Confluence solving and how is that benefiting you?**

I use to check if any new feature has been released or if any flag needs to enabled.

  ### 14. Efficient documentation and team collaboration tool

**Rating:** 3.5/5.0 stars

**Reviewed by:** Muhammad Aldo M. | IT Operational Service - On Site PT Semen Indonesia Tbk , Small-Business (50 or fewer emp.)

**Reviewed Date:** August 07, 2025

**What do you like best about Confluence?**

Confluence makes team collaboration and documentation seamless. Its integration with Jira is incredibly helpful for project tracking, and the rich editing features make it easy to create detailed pages, meeting notes, and internal wikis. The search function is also powerful, making it simple to find past content. It's a great tool for centralizing information and keeping everyone aligned.

**What do you dislike about Confluence?**

Sometimes, the interface can feel cluttered, especially for new users. Page organization and navigation require a learning curve, and permissions management can be a bit confusing. Also, performance slows down when handling large documents with many embedded elements or macros.

**What problems is Confluence solving and how is that benefiting you?**

Confluence solves the problem of scattered documentation and poor knowledge sharing within teams. By providing a centralized platform for creating, organizing, and accessing project information, meeting notes, and internal guides, it ensures that everyone stays aligned and informed. This has significantly improved our team’s productivity, reduced the need for repeated explanations, and made onboarding new team members much faster and easier.

  ### 15. A Reliable Knowledge Hub with Room to Grow

**Rating:** 4.0/5.0 stars

**Reviewed by:** Mazharul I. | Technical Lead, Mid-Market (51-1000 emp.)

**Reviewed Date:** August 05, 2025

**What do you like best about Confluence?**

Confluence is a fantastic platform for centralized documentation and team collaboration. It’s highly structured yet flexible, making it ideal for both technical and non-technical teams. I particularly appreciate the page hierarchy, templates, and tight integration with other Atlassian tools like Jira. The ability to collaboratively edit pages and leave inline comments improves team communication and keeps documentation living and relevant.

**What do you dislike about Confluence?**

The search functionality can feel underpowered in large workspaces, and permissions management—especially for nested pages—can get confusing. Also, the editor, while improved over time, still lacks the polish and performance of some modern alternatives. Pricing can also become a concern for growing teams or startups.

**What problems is Confluence solving and how is that benefiting you?**

Confluence helps us centralize all project-related documentation and decision logs in one place, reducing fragmentation and eliminating reliance on scattered documents or email chains. It enables asynchronous collaboration, especially across multiple university automation projects. With nested page hierarchies, templates, and inline comments, it supports structured documentation, team knowledge sharing, and smoother onboarding. It also integrates well with Jira, enhancing our agile workflows.

  ### 16. Great-Looking Confluence That’s Easy to Enjoy

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Outsourcing/Offshoring | Mid-Market (51-1000 emp.)

**Reviewed Date:** February 18, 2026

**What do you like best about Confluence?**

What I like most about Confluence is its appearance.

**What do you dislike about Confluence?**

Sometimes Confluence can’t be accessed, and most of the time I run into bugs, which I assume are part of its ongoing improvements.

**What problems is Confluence solving and how is that benefiting you?**

Confluence serves as our knowledge base, and we rely on it most of the time to support our real-time processes.

  ### 17. An essential tool for team collaboration and structured documentation

**Rating:** 5.0/5.0 stars

**Reviewed by:** Talha M. | Research Officer, Small-Business (50 or fewer emp.)

**Reviewed Date:** August 02, 2025

**What do you like best about Confluence?**

Confluence has become a core part of our workflow for organizing knowledge and documentation across teams. Its seamless integration with Jira makes it perfect for agile teams, allowing us to link documentation directly to development tasks. I love the ability to create structured pages, apply templates, and collaborate in real-time with comments and editing. The version history is a life-saver, and its search functionality helps quickly find past content, even in large knowledge bases.

**What do you dislike about Confluence?**

Sometimes the page editor can feel a bit laggy, especially with larger documents. Also, permission management can be confusing when working with multiple teams or departments. It would be great to see more intuitive user role handling and better offline access options.

**What problems is Confluence solving and how is that benefiting you?**

As a QA tester, Confluence helps solve the issue of fragmented communication and undocumented test processes. It allows our team to maintain well-organized test plans, release notes, bug triage logs, and regression checklists all in one place. Having this central knowledge base makes it easier to collaborate with developers and product managers, reduces redundant testing, and ensures that our documentation stays up-to-date with project changes. It also improves traceability and helps onboard new QA members faster by giving them access to structured historical data and best practices.

  ### 18. A reliable way to share information in the organization

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.)

**Reviewed Date:** January 19, 2022

**What do you like best about Confluence?**

Ability to export to PDF and Word, easy linking across pages, search function

**What do you dislike about Confluence?**

Adding and managing macros is cumbersome, same for filters. Not good export other than PDF.

**What problems is Confluence solving and how is that benefiting you?**

Large volume of information sharing across the company and with external third parties.

  ### 19. Confluence: Source of Documentation

**Rating:** 4.0/5.0 stars

**Reviewed by:** Smerlin F. | Analista de implementación, Mid-Market (51-1000 emp.)

**Reviewed Date:** August 01, 2025

**What do you like best about Confluence?**

I like it because we can have a single page where we store all the manuals and documentation for projects and implementations.

**What do you dislike about Confluence?**

Sometimes I feel that editing is not as intuitive as on other platforms, especially when I want to insert tables or more customized things. I've also had situations where some changes are lost if two people edit at the same time, although it happens rarely.

**What problems is Confluence solving and how is that benefiting you?**

I use it to document implementations, create internal manuals, and leave evidence of the processes we carry out in each project. Before, we used to do that in Word or Excel, and it became a mess to keep it updated. Now everything is centralized, and the team can enter and see what they need without asking me for it.

  ### 20. Confluence: The Wiki That Works—Most of the Time

**Rating:** 4.5/5.0 stars

**Reviewed by:** K.MAHENDAR R. | QA Analyst, Mid-Market (51-1000 emp.)

**Reviewed Date:** July 31, 2025

**What do you like best about Confluence?**

Confluence is an excellent tool for collaborative documentation and team knowledge management. It works especially well when integrated with Jira and helps centralize all project-related content
Easy to create, share, and manage documentation in real time with teams.
Seamless integration with Jira, Trello, and other Atlassian tools makes project tracking efficient. 
Great Customer support
Easy to implement

**What do you dislike about Confluence?**

1.Formatting and page customization is not as flexible as Google Docs or MS Word.
2.Large pages or too many macros can slow down loading times

**What problems is Confluence solving and how is that benefiting you?**

Confluence solves several key challenges around team collaboration, documentation, and knowledge management. It centralizes all our project documents, meeting notes, and process guidelines in one easily accessible location, eliminating the chaos of scattered files and outdated information. By offering real-time collaboration, version control, and standardized templates, it ensures that everyone stays aligned and informed. The integration with Jira also helps us link documentation directly to our sprint work, making it easier to track progress and decisions. Overall, Confluence has improved our productivity, reduced time spent searching for information, and streamlined communication across teams.

  ### 21. A powerful collaboration tool for documentation and knowledge sharing

**Rating:** 4.5/5.0 stars

**Reviewed by:** Md. Tauhedul Islam S. | Product Designer, Mid-Market (51-1000 emp.)

**Reviewed Date:** July 31, 2025

**What do you like best about Confluence?**

Confluence makes team collaboration incredibly smooth, especially when it comes to documenting processes, product specs, meeting notes, and internal knowledge bases. I love how easy it is to create and format pages using templates. The integration with Jira and other Atlassian tools is seamless, making it easier to keep project documentation and tickets in sync. The search functionality is strong, and the ability to link pages and embed assets makes everything feel well-connected.

**What do you dislike about Confluence?**

While the core features are solid, the interface can sometimes feel a bit clunky and slow—especially when working with larger pages or loading lots of nested content. Permissions can also be a bit confusing to manage across multiple spaces, and page versioning sometimes creates unnecessary noise. The mobile experience could definitely use improvement

**What problems is Confluence solving and how is that benefiting you?**

Our team uses Confluence as a single source of truth for all our internal documentation—from onboarding guides to sprint planning and post-mortems. It’s reduced the chaos of scattered Google Docs and emails. Everyone knows where to find the latest information, and editing in real time helps foster collaboration across design, engineering, and product.

  ### 22. I've been using Confluence for more than 6 years already..

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.)

**Reviewed Date:** July 31, 2025

**What do you like best about Confluence?**

It is easy to use on our organization, anyone can can easily collaborate on creating pages and can easily share it as well. It's also easy to link JIRA tickets that we use on our projects. We use it all the time to document what happen on our sprints / release as well as for creating knowledge transfer documents and tracking test results.

**What do you dislike about Confluence?**

There are times that the confluence space get cluttered, not sure if there a feature to maintain it easily. Other than that I am good with it.

**What problems is Confluence solving and how is that benefiting you?**

As a test automation engineer, we use Confluence daily to post the results of the automated test. People from other project can easily use the pages created daily to track the status of the environments we use for testing, it is all there so they don't need to contact us for anything. 

Using it as a knowledge base as well from simple how-tos to complex software documentation that is needed on our day to day tasks.

  ### 23. Good set of functionalities for knowledge sharing and centralized documentation

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.)

**Reviewed Date:** October 07, 2025

**What do you like best about Confluence?**

The powerful search features are a major advantage, especially when combined with how easy it is to set up new pages using the many built-in components such as tables, frames, and sections.

**What do you dislike about Confluence?**

The UI/UX could benefit from some updates and enhancements to achieve a more modern appearance. Additionally, having AI functionalities integrated would be a significant advantage.

**What problems is Confluence solving and how is that benefiting you?**

We use Confluence as our team's centralized documentation tool. We write documentation for everything related to our team's ways of working, as well as for ongoing feature work.

We also use it as a knowledge base to share context about our projects and applications across all teams, and to document existing processes internally for the engineering and product teams.

  ### 24. A reliable space for team collaboration and knowledge sharing

**Rating:** 3.0/5.0 stars

**Reviewed by:** Junaid A. | Director Bilateral (International Coordination), Small-Business (50 or fewer emp.)

**Reviewed Date:** July 30, 2025

**What do you like best about Confluence?**

I like how Confluence gives our team a shared place to organize everything, from project docs to meeting notes. It’s super helpful when we need to go back and track discussions or decisions. The clean layout, easy linking between pages, and integration with tools like Jira really help keep things flowing.

**What do you dislike about Confluence?**

While it’s a great tool, it can feel a bit complex at first. Finding the right page sometimes takes a few extra clicks, especially if your space isn’t well organized. Also, when there’s a lot of content, loading can slow down a bit.

**What problems is Confluence solving and how is that benefiting you?**

Confluence helps us solve the chaos of scattered information. Before, our project notes, SOPs, and ideas were all over the place, emails, docs, chat threads. Now everything lives in one central hub, so the whole team stays on the same page. It saves time, reduces miscommunication, and makes onboarding easier for new team members can access everything from day one.

  ### 25. Extremely User-Friendly Interface, but Integration Feels Limited

**Rating:** 3.5/5.0 stars

**Reviewed by:** Joseph J. | Senior System Administrator, Broadcast Media, Mid-Market (51-1000 emp.)

**Reviewed Date:** January 15, 2026

**What do you like best about Confluence?**

Confluence's interface is extremely user friendly.

**What do you dislike about Confluence?**

I feel like Confluence is not readily integratable with other document management tools.

**What problems is Confluence solving and how is that benefiting you?**

Confluence allows us to centrally document all of our processes.

  ### 26. Collaborative documentation tool

**Rating:** 5.0/5.0 stars

**Reviewed by:** Roer Lito T. | Team Lead, Mid-Market (51-1000 emp.)

**Reviewed Date:** July 30, 2025

**What do you like best about Confluence?**

I’ve used it to create and maintain internal knowledge bases, SOPs, and technical guides for both support and engineering teams. I’m familiar with organizing content using spaces and pages, embedding media, linking JIRA tickets, and using templates to standardize documentation. It helped improve cross-team communication and ensured that information was easily accessible and up-to-date.

**What do you dislike about Confluence?**

While Confluence is a powerful tool for collaboration and documentation, one thing I find challenging is its search functionality. Sometimes it’s difficult to find older or deeply nested pages unless the content is well-tagged or consistently structured. Additionally, the editor can occasionally feel limited or clunky, especially when working with tables or more complex formatting. However, these are manageable with good page organization and consistent team practices.

**What problems is Confluence solving and how is that benefiting you?**

Confluence solves the problem of scattered or siloed information by providing a centralized space where teams can collaborate, document, and share knowledge. It benefits me by making it easy to access up-to-date resources, standard operating procedures, meeting notes, and project documentation all in one place. This improves team alignment, reduces repeated questions, and saves time searching for information—especially in remote or cross-functional environments.

  ### 27. Confluence: A Reliable Hub for Team Collaboration and Documentation

**Rating:** 3.0/5.0 stars

**Reviewed by:** Beny F. | Quality Assurance Engineer, Enterprise (> 1000 emp.)

**Reviewed Date:** July 30, 2025

**What do you like best about Confluence?**

What I like best about Confluence is how easy it is to keep everything organized and accessible for the whole team. The page hierarchy and search features make it simple to find what you're looking for, whether it's project documentation, meeting notes, or onboarding materials. I also really appreciate the real-time collaboration — being able to edit pages together, leave comments, and tag teammates helps keep communication clear and centralized.

**What do you dislike about Confluence?**

The main thing I dislike about Confluence is that the interface can feel a bit clunky and outdated at times. It’s not always intuitive, especially for new users, and some basic formatting tasks can be frustrating. Additionally, large or content-heavy pages tend to load slowly, and working with tables or media can be somewhat cumbersome compared to more modern tools like Notion or Google Docs.

**What problems is Confluence solving and how is that benefiting you?**

Confluence helps us centralize all our team knowledge and documentation in one place, which has made a big difference in how we work. Before, information was scattered across emails, shared drives, and chat threads — and it was easy to lose track of things. Now, everything from meeting notes to project plans to onboarding guides is easy to find and update.

It’s also improved collaboration across teams. Being able to comment, tag teammates, and see page history makes communication smoother and more transparent. For a growing team, it’s been a huge help in keeping everyone aligned and saving time.

  ### 28. Great for Team Collaboration, But Has a Learning Curve

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.)

**Reviewed Date:** July 30, 2025

**What do you like best about Confluence?**

Confluence has been a game changer for my team’s documentation and knowledge sharing. It’s incredibly easy to create structured pages, embed files (like PDFs spreadsheets, even Flowcharts and Use Case Diagrams), and organize everything with a clear hierarchy. The templates (meeting notes, project plans, FAQs) save so much time, and the @mentions and comments make collaboration seamless. I also love the integration with JIRA linking tickets to Confluence pages keeps everyone on the same page.

My team at Rentio uses Confluence to document our journey sprint by sprint, release by release and it's so helpful.
In addition to this, we have this whole section of document which easily helps us to onboard new joiners. We also use it to document our Sprint Retrospectives (among a whole lot of other things) which helps us to improve the culture of the sprints one sprint at a time.

**What do you dislike about Confluence?**

The interface can feel overwhelming at first, especially for non-technical users. Some of my teammates struggled with permissions and figuring out where pages were saved. The search function works, but it’s not as intuitive as I’d like. Sometimes I have to dig through multiple results to find what I need. Also, while the free plan is decent, the paid tiers get expensive fast for small teams. Also, confluence should look into increasing it's number of users on a specific plan because I was part of a company where there were so many people, I could'nt get the access or have my user created because the seats ran out.

**What problems is Confluence solving and how is that benefiting you?**

It gives my team and me a platform where we could share our knowledge, get ourselves educated with the knowledge happened before we were even a part of the project and helps us document everything in real time.

  ### 29. Great Project Management & Collaboration tool

**Rating:** 4.0/5.0 stars

**Reviewed by:** Daniel A. | Technical Account Manager, Enterprise (> 1000 emp.)

**Reviewed Date:** August 01, 2025

**What do you like best about Confluence?**

I find using confluence very seamless. It's a great tool to help my business manage projects and collaborate/update the staged process of project delivery. It keeps everything in one place and is simple for all stakeholders to use/manage rather being a tool that is too technical for non tech literate users.

**What do you dislike about Confluence?**

I find other tools like SharePoint or Jira better for issue tracking and a better user interface. Although these tools can take more configuration before getting the best out of them, once the time is invested you can often get a bit more out of them

**What problems is Confluence solving and how is that benefiting you?**

Confluence allows our business to have a central repository for storing knowledge based information. It's easy to use and manage so reliable for all users. This is really beneficial so that we don't have to invest time and money into multiple tools it's all wrapped up into one easy to manage tool

  ### 30. Making Knowledge Management Simple with Confluence

**Rating:** 4.0/5.0 stars

**Reviewed by:** Talha f. | Full-stack Developer ( Ai integrations ), Small-Business (50 or fewer emp.)

**Reviewed Date:** July 29, 2025

**What do you like best about Confluence?**

What I like best about Confluence is how it centralizes all project documentation and team knowledge in one place. Its collaborative editing, powerful search, and seamless integration with Jira make it easy to keep everyone aligned. I also appreciate the flexibility of its templates, which help standardize processes while still allowing customization for different teams.

Additionally, I’ve found Confluence to be easy to implement across our organization, with minimal onboarding required for new users. Their customer support has been responsive and helpful whenever we’ve had questions. I use Confluence frequently, as it has become an essential tool for daily collaboration and project tracking.

**What do you dislike about Confluence?**

What I dislike about Confluence is that the interface can feel cluttered at times, and some features—like advanced formatting or permissions management—require extra steps that slow things down. It can also be resource-heavy, which makes loading large pages or spaces slower than expected.

**What problems is Confluence solving and how is that benefiting you?**

Confluence solves the problem of scattered documentation by providing a single source of truth for all project-related knowledge. Instead of relying on multiple tools or buried chat threads, I can easily find technical specs, design documents, and meeting notes in one place. This saves me time, reduces miscommunication, and makes collaboration with my team much more efficient.

  ### 31. Robust and Scalable Tool for PMO Collaboration and Documentation

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.)

**Reviewed Date:** July 29, 2025

**What do you like best about Confluence?**

As a PMO professional, I appreciate Confluence's ease of use—its clean interface and intuitive navigation make it simple to create and manage content without needing technical expertise. Implementation was straightforward, with clear setup steps and smooth integration with tools like Jira, which greatly enhances workflow efficiency. I use Confluence daily to maintain project documentation, meeting notes, and status updates, and it’s become an essential part of our operations. The range of features—like real-time editing, content versioning, and built-in templates—supports both agile and traditional project environments. Integration with other Atlassian tools and third-party apps makes Confluence a versatile, centralized hub for collaboration and knowledge sharing.

**What do you dislike about Confluence?**

While Confluence is generally user-friendly, its search functionality could be more powerful, especially when working with a large volume of pages and content. Pages can become cluttered or hard to find without strict structure or naming conventions. Although implementation is easy, customizing the system to fit specific organizational needs sometimes requires additional configuration or plugins. Customer support is responsive, but at times I’ve found community forums more helpful than direct support. Feature-wise, while there’s a lot offered, some advanced formatting and reporting capabilities still require workarounds. Lastly, although integrations are broad, syncing with certain non-Atlassian tools can occasionally be limited or require manual adjustments.

**What problems is Confluence solving and how is that benefiting you?**

Confluence solves the challenge of fragmented documentation and poor knowledge sharing across teams. As a PMO, I rely on it to maintain a centralized, organized repository for project plans, meeting notes, risk logs, and process documentation. It improves collaboration by allowing multiple stakeholders to contribute in real time, reducing miscommunication and version control issues. Integration with Jira enhances visibility across project tasks and documentation, making reporting and governance much more efficient. Overall, it supports better project transparency, alignment, and accountability, which are essential to PMO success.

  ### 32. A reliable tool for centralized documentation and team collaboration

**Rating:** 5.0/5.0 stars

**Reviewed by:** Muhammad  A. | Client Support & Virtual Assistant, Mid-Market (51-1000 emp.)

**Reviewed Date:** July 29, 2025

**What do you like best about Confluence?**

Confluence makes it incredibly easy to centralize documentation, manage knowledge bases, and collaborate across teams. The real-time editing, seamless integration with Jira, and structured page templates save tons of time during project documentation. I especially appreciate the way it keeps our team aligned, regardless of location or timezone.

**What do you dislike about Confluence?**

While Confluence is powerful, the interface can feel overwhelming for new users. The search functionality sometimes fails to deliver relevant results, and page permissions are a bit tricky to manage in larger teams. Also, formatting pages (tables, anchors, etc.) could be more intuitive.

**What problems is Confluence solving and how is that benefiting you?**

Confluence helps our team solve the problem of scattered documentation and miscommunication by offering a centralized workspace for everything from meeting notes and project plans to onboarding resources. It reduces reliance on endless email threads and disconnected tools, which boosts our productivity and ensures everyone is working from the same source of truth. The ability to link pages, embed Jira tickets, and maintain version history means we can work more efficiently and with greater transparency.

  ### 33. An excellent and affordable collaboration and organizing tool.

**Rating:** 4.5/5.0 stars

**Reviewed by:** Billal P. | Founder, Small-Business (50 or fewer emp.)

**Reviewed Date:** July 29, 2025

**What do you like best about Confluence?**

Confluence is an intersting platform for docuementation and collaboration with your team. Its straight forward to create pages and sub pages. We can also share updates and collaborate in real time. The most important part is the integration with JIRA which makes it super helpful for Agile workflows. The implementation and onboarding has some learning curve but with nice customer support and learning material, one can generate seamless workflows. I typically used confluence few times a week to review project documentation. The use of confluence also depends on you role in team.

**What do you dislike about Confluence?**

While Confluence is very nice for collaboration, but for some team members it may have steep learning curve. Specially for people who have not used any such collaboration tool in the past.

**What problems is Confluence solving and how is that benefiting you?**

So we used it for the documentation of our manuals. Updating of versions and shareing it with team. linking it with Jira also assist us in product development. Specially in highly customised projects, this helps us to locate the resources.

  ### 34. User-Friendly and Effective

**Rating:** 3.5/5.0 stars

**Reviewed by:** Ranmalee G. | Independent Consultant, International Trade and Development, Mid-Market (51-1000 emp.)

**Reviewed Date:** January 08, 2026

**What do you like best about Confluence?**

This is a solid document management system. From a front-end user perspective, I found it easy to use, visually appealing, and effective. On the backend, setting up accounts, pages, and projects was also very straightforward.

**What do you dislike about Confluence?**

At times, the system can become sluggish when multiple users are connected.

**What problems is Confluence solving and how is that benefiting you?**

The platform made it easy for our teams to share knowledge, document meeting notes, and maintain a knowledge archive without any hassle.

  ### 35. The All-in-One Team Workspace: A Confluence Review

**Rating:** 5.0/5.0 stars

**Reviewed by:** Md. M. | Financial Analyst, Mid-Market (51-1000 emp.)

**Reviewed Date:** July 27, 2025

**What do you like best about Confluence?**

Based on my background, what I like best about Confluence is its ability to create a single, centralized source of truth for all of a company's knowledge and documentation.

Given my experience in roles spanning MIS, financial analysis, and HR, I've seen how critical information can get scattered across different departments and systems. A tool like Confluence would be invaluable for consolidating all of this diverse information. The ability to create standardized templates and document administrative procedures in one accessible place directly aligns with my focus on driving organizational efficiency through data analysis and streamlined processes. It turns reporting and analysis from a search-and-find mission into a collaborative and organized process.

**What do you dislike about Confluence?**

Based on my experience, while Confluence is incredibly powerful for centralizing information, its biggest potential downside is its complexity, which can hinder user adoption and efficiency.

**What problems is Confluence solving and how is that benefiting you?**

Based on my professional experience, Confluence solves several critical business problems, and the solutions directly benefit my work in driving efficiency and data-driven analysis. Here’s a breakdown of the problems it solves and how that benefits me:

Problem: In any company, crucial data is often scattered across different departments. Financials are with one team, sales reports with another, and HR procedures are stored elsewhere. This makes gathering information for comprehensive analysis incredibly time-consuming.

How it benefits me: Confluence breaks down these silos by creating a single, centralized repository. In my work, where I've analyzed everything from sales data across 750 SKUs to HR functions for over 300 employees, having one place to find and share information is a massive advantage. It allows me to spend less time hunting for data and more time performing actual financial analysis and generating insights.

  ### 36. A reliable tool for centralized documentation and team collaboration

**Rating:** 2.5/5.0 stars

**Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.)

**Reviewed Date:** July 31, 2025

**What do you like best about Confluence?**

Confluence makes it easy for teams to collaborate on documentation in a structured and organized way. I appreciate the intuitive page hierarchy, real-time editing, and seamless integration with Jira. The search functionality is robust, making it simple to locate specific content across spaces. It's particularly helpful for creating internal knowledge bases, meeting notes, and technical documentation.

**What do you dislike about Confluence?**

While Confluence is powerful, the editing interface can occasionally be sluggish for larger pages, especially with complex formatting. Permission settings can also become a bit complicated when managing multiple spaces or user groups. Additionally, the learning curve for new users could be improved with more in-app onboarding guidance.

**What problems is Confluence solving and how is that benefiting you?**

Confluence helps our team centralize project documentation and internal knowledge in one accessible location. It eliminates the need for scattered documents across shared drives or emails, reducing duplication and improving clarity. This has improved onboarding, cross-team collaboration, and reduced time spent searching for information.

  ### 37. Great tool for documenting ,  Knowledge sharing sessions(KSS), Demo purposes and many more.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Bhuwan A. | Software Engineer and Freelancer, Mid-Market (51-1000 emp.)

**Reviewed Date:** July 27, 2025

**What do you like best about Confluence?**

Confluence is great for its simplicity , I've used as a software engineer for understanding project requirements . It is very much user friendly and helps to minimize the overall setup  time required for some similar documentation tools. Being project manager also , it is very easier to make documentation regarding projects like requirements, validations, data integrity and more.

**What do you dislike about Confluence?**

Downside or not quite good about confluence is its  search functionality . Search functionality is not that engaging and great while finding words , phrases on the document. Also there could be more control on data redundancy.

**What problems is Confluence solving and how is that benefiting you?**

Main problems confluence solves in the following field.
- Helps to better understand project requirements (example : what feature should be there exactly, how many input field should be there for form data etc ) for software engineers.
-Helps to maintain a project great documentation and helps in future updates as well.
- Helps to maintain daily Standup meetings and Code Review meeting efficiently.

  ### 38. Great for collaboration, but has room to improve.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Muhammad Hasher R. | Officer planning and merchandising, Small-Business (50 or fewer emp.)

**Reviewed Date:** July 26, 2025

**What do you like best about Confluence?**

What I like best about Confluence is how effortlessly it brings teams together when it comes to organizing and sharing information. It’s super easy to create clean, structured pages, and I appreciate how everything is searchable—no more digging through emails or folders to find what I need. The integration with tools like Jira also makes tracking project updates a breeze. It genuinely helps keep everyone on the same page, especially in fast-moving projects.

**What do you dislike about Confluence?**

One thing I dislike about Confluence is that the editing experience can sometimes feel a bit clunky, especially when multiple people are working on the same page. There are occasional formatting glitches, and some basic layout options take more steps than expected. Also, the permission settings can be a little confusing at times—it takes a bit of trial and error to get them just right. That said, it’s still a solid tool overall.

**What problems is Confluence solving and how is that benefiting you?**

For IT purposes, it’s especially helpful in documenting systems, SOPs, troubleshooting guides, and integrating with tools like Jira for better workflow tracking

  ### 39. One of the Best Online Data base

**Rating:** 5.0/5.0 stars

**Reviewed by:** Ramadan P. | Customer Support, Mid-Market (51-1000 emp.)

**Reviewed Date:** September 11, 2023

**What do you like best about Confluence?**

Easy to integrate with other Software and websites making it easier to access with one click to the right page, reduce the time of screeching and look for some details.

**What do you dislike about Confluence?**

Some of the pages reload a lot and take time especially if they have some videos dispute a faster inter in use.
- The access and permissions are not optimized and secure to a great level, making it easier for any members to edit and delete some data and pages.

**What problems is Confluence solving and how is that benefiting you?**

Reducing the error and critical mistakes in providing wrong information and links etc, with the new feature and easy access to the shortcut feature, Highlighting updates and promotion info in the shortcut helps the members and company relationships with the customer.

  ### 40. Tier-1 Monitoring and RCA Using Confluence

**Rating:** 4.0/5.0 stars

**Reviewed by:** Qandeel  F. | Production Analyst, Enterprise (> 1000 emp.)

**Reviewed Date:** July 24, 2025

**What do you like best about Confluence?**

1.Centralized Knowledge Base:
All Standard Operating Procedures (SOPs) were stored and maintained in one place. No guesswork — everyone had access to the same procedures for consistent analysis making it easy to implement.
2. Consistent and Repeatable Processes:
Confluence ensured that every analyst followed the same diagnostic protocol. Reduced the risk of errors or missteps during high-pressure production incidents. Since it was a guide book for Analysts, it was frequently used.
3. Efficient Cross-Team Communication:
SOPs in Confluence included escalation paths, telling you which team to forward issues to. Avoided delays and misrouted tickets during troubleshooting.
4. Live Updates & Collaborative Editing:
You could edit or create new SOPs as new sensors or systems were introduced. Easy to keep documentation current as infrastructure evolved.
5.Transparency & Audit Trail:
Changes to SOPs were version-controlled and documented. Helped in compliance and continuous improvement discussions.

**What do you dislike about Confluence?**

1. Search Limitations:
Confluence’s built-in search at times were slow or inaccurate, especially when SOPs are long or nested under multiple page levels.
2.Outdated or Inconsistent SOPs:
If teams forget to update the SOPs after changes in infrastructure or tooling, the docs can became misleading or obsolete.
3.Poor Page Organization:
With SOPs for every team, Confluence spaces can become cluttered with redundant or poorly tagged pages, making navigation confusing.
4.Permissions Delays
Sometimes, you need to request access or wait on others to approve changes, which slows down documentation improvements

**What problems is Confluence solving and how is that benefiting you?**

We used Atlassian Confluence as a centralized knowledge management and collaboration tool especially in our Tier-1 production analysis workflows at Afiniti. We followed well-documented Standard Operating Procedures (SOPs) stored in Confluence for investigating system alerts and sensor anomalies. When dealing with new or updated sensors, we wrote and edited SOPs directly in Confluence to keep the knowledge base up to date for the entire team. The pages also helped us streamline cross-team collaboration by clearly stating which team each issue needed to be escalated to. Working with Confluence not only sharpened my attention to detail and documentation discipline, but also taught me the importance of process standardization and knowledge sharing in high-availability environments.

  ### 41. Very straight and clear

**Rating:** 5.0/5.0 stars

**Reviewed by:** Shrajan G. | Scrum Master in development team, Enterprise (> 1000 emp.)

**Reviewed Date:** September 13, 2025

**What do you like best about Confluence?**

The editor options for a page, clear navigation bar and search options are very helpful for me and team. The simple interface is what I find best.

**What do you dislike about Confluence?**

Sometimes UI lags and overlaps during times when page contains a lot of text otherwise it doesn’t cause a major problem.

**What problems is Confluence solving and how is that benefiting you?**

Confluence helps me in documenting details and process which can be referred later by my team in future. Also it is helpful at times when discussions are to be noted in a meeting.

  ### 42. Confluence Review: A knowledge sharing workspace made easy.

**Rating:** 4.0/5.0 stars

**Reviewed by:** Karthikeyan N. | Network Engineer, Mid-Market (51-1000 emp.)

**Reviewed Date:** October 18, 2025

**What do you like best about Confluence?**

Ease of use. Using Confluence on day to day basis. Multiple users can edit and view at same time. Document management and colloboration between various teams. It can be integrated with Jira and Teams as well which helps to access and simplify things. Documenting SOPs and sharing over to team was easy.

**What do you dislike about Confluence?**

Beginners can find it difficult as interface can be confusing at the beginning. Documenting SOPs sometimes lags and need to review and submit twice.

**What problems is Confluence solving and how is that benefiting you?**

Helps in team colloboration and sharing of Knowledge is easy. Anyone can check the documentation at any time and make changes or comment inline which is visible for others as well.

  ### 43. Effortless Team Collaboration and Organization

**Rating:** 4.0/5.0 stars

**Reviewed by:** Justin H. | AVP of Product Development, Mid-Market (51-1000 emp.)

**Reviewed Date:** December 16, 2025

**What do you like best about Confluence?**

I like how easy it is to organize and collaborate on things between teams

**What do you dislike about Confluence?**

I don't like how in the edit mode the filtering/sorting functions of tables does not work.

**What problems is Confluence solving and how is that benefiting you?**

Creating a unified workspace for documentation, resources and work prioritization

  ### 44. Effortless Customisation and Seamless Integrations

**Rating:** 5.0/5.0 stars

**Reviewed by:** Pranshu B. | Product Support Specialist, Enterprise (> 1000 emp.)

**Reviewed Date:** December 16, 2025

**What do you like best about Confluence?**

The ease, the customisation and the integrations

**What do you dislike about Confluence?**

Can be messy if not set up right so need careful hands

**What problems is Confluence solving and how is that benefiting you?**

Its allowing us to
Keep
Things in one place and it helps speed the processes we follow and adhere to them

  ### 45. Centralized Information and Total Access Control

**Rating:** 5.0/5.0 stars

**Reviewed by:** Daniel G. | Product Director, Mid-Market (51-1000 emp.)

**Reviewed Date:** November 25, 2025

**What do you like best about Confluence?**

Consolidate all business information allowing for access control and creating clear and well-structured documentation at the product, security, and operational process levels.

**What do you dislike about Confluence?**

It is necessary to add a bit more granularity in the profiles and roles.

**What problems is Confluence solving and how is that benefiting you?**

Enrich the Product Process and strengthen the business documentation

  ### 46. Centralized Knowledge Hub That Streamlines Processes

**Rating:** 4.0/5.0 stars

**Reviewed by:** Caleb G. | KYC Associate, Enterprise (> 1000 emp.)

**Reviewed Date:** December 04, 2025

**What do you like best about Confluence?**

Its ability to store processes, procedures and knowledge in one place

**What do you dislike about Confluence?**

It took me some time to learn  its layout.

**What problems is Confluence solving and how is that benefiting you?**

Documents Version Control
 lack of a centralized place for IT documentation
lack of a centralized place to store IT knowledge, FAQ's and how to's

  ### 47. Ability to centralize knowledge and enhance collaboration across departments.

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.)

**Reviewed Date:** July 17, 2025

**What do you like best about Confluence?**

What I like most about Confluence is how it helps keep all our team’s information in one place. It’s easy to create and share documents, and everyone can work on the same page at the same time. I also like how it connects with Jira, so we can link our tasks directly to the documents we’re working on. The templates are helpful for things like meeting notes or project plans, and the version history lets us go back and see who changed what. Overall, it makes working together and staying organized much easier.

**What do you dislike about Confluence?**

What I dislike about Confluence is that it can be hard to navigate, especially when there are a lot of pages and spaces. Sometimes it’s difficult to find the exact page looking for unless you remember the title or where it’s located. The formatting options also feel limited compared to other tools like Notion or Google Docs, which offer more flexibility in design and layout. Managing permissions can get confusing too, especially when you have many users and need to control who can see or edit specific pages. Lastly, it can be a bit slow at times, especially when loading large pages or when many people are using it at once.

**What problems is Confluence solving and how is that benefiting you?**

Confluence helps solve the problem of scattered information and poor team communication by giving everyone a central place to store and access important documents. Before using Confluence, it was easy for things like meeting notes, project plans, and technical documentation to get lost in emails or different folders. Now, everything is organized in one place, and anyone on the team can find what they need quickly. It also makes collaboration easier because multiple people can edit and comment on pages in real time. This has saved me time, improved team coordination, and made it easier to keep track of updates and decisions.

  ### 48. Solid collaboration tool, but navigation could be better

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.)

**Reviewed Date:** March 10, 2026

**What do you like best about Confluence?**

Easy way to organize team knowledge and documentation, with helpful integrations and collaboration features.

**What do you dislike about Confluence?**

The interface can feel somewhat cluttered at times, and finding older pages can be confusing in larger spaces.

**What problems is Confluence solving and how is that benefiting you?**

Confluence helps centralize documentation and team knowledge in one place, making it easier to share information, keep records of decisions, and collaborate across projects. This reduces time spent searching for files or updates and helps the team stay aligned.

  ### 49. A central hub for documentation and team collaboration

**Rating:** 3.0/5.0 stars

**Reviewed by:** Ramesh Kumar S. | Full Stack Developer(Research & Development) — React.js and Laravel, Computer Software, Small-Business (50 or fewer emp.)

**Reviewed Date:** July 29, 2025

**What do you like best about Confluence?**

Confluence makes it super easy to create, organize, and collaborate on documentation in real-time. The integration with Jira and other Atlassian tools is seamless, which makes it perfect for Agile workflows. I also love the rich editing features, templates, and version history that help keep content structured and traceable.

**What do you dislike about Confluence?**

Sometimes the UI feels a bit clunky, especially when navigating large spaces or searching across multiple pages. Performance can be slow with large documents, and the permission settings can be confusing for new users. It could use better analytics or page engagement tracking.

**What problems is Confluence solving and how is that benefiting you?**

Confluence helps my team centralize documentation, ensuring everyone has access to up-to-date information. It replaces scattered docs in Google Drive or emails with structured, version-controlled content. It's also great for cross-functional collaboration between devs, QA, and product teams. This leads to better knowledge sharing, reduced onboarding time, and fewer communication gaps.

  ### 50. Outstanding Experience with This Software

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.)

**Reviewed Date:** December 18, 2025

**What do you like best about Confluence?**

I really like how everything is organized in one place, making it easy to find what I need. The navigation bar is smooth, and I also enjoy having the ability to customize it to my preferences.

**What do you dislike about Confluence?**

I would describe the design as quite plain; it's simple, without anything complex or dynamic.

**What problems is Confluence solving and how is that benefiting you?**

This tool is used for managing internal process knowledge, as well as facilitating internal communication and sharing project-related information when needed.


## Confluence Discussions
  - [How is Confluence being utilized to improve knowledge management and collaboration in remote work environments?](https://www.g2.com/discussions/how-is-confluence-being-utilized-to-improve-knowledge-management-and-collaboration-in-remote-work-environments) - 3 comments, 1 upvote
  - [What is Confluence used for?](https://www.g2.com/discussions/what-is-confluence-used-for) - 3 comments, 1 upvote
  - [How is confluence different from Jira?](https://www.g2.com/discussions/how-is-confluence-different-from-jira) - 2 comments, 1 upvote
  - [What's the best way to share a confluence space with clients.](https://www.g2.com/discussions/what-s-the-best-way-to-share-a-confluence-space-with-clients) - 2 comments, 1 upvote
  - [WHAT IS THE BEST WAY TO INTEGRATE WITH JIRA](https://www.g2.com/discussions/16109-what-is-the-best-way-to-integrate-with-jira) - 1 comment, 1 upvote

- [View Confluence pricing details and edition comparison](https://www.g2.com/products/confluence/reviews?page=8&section=pricing&secure%5Bexpires_at%5D=2026-07-15+22%3A05%3A37+-0500&secure%5Bsession_id%5D=bb5260cf-ebb0-40f8-98bd-12971c62a31f&secure%5Btoken%5D=49392535c14d8b14d02073cf53414fda8eb5bac35bfa3319571b1088f7371201&format=llm_user)
## Confluence Integrations
  - [10xBluejay](https://www.g2.com/products/10xbluejay/reviews)
  - [Acuity](https://www.g2.com/products/acuity/reviews)
  - [Acunetix by Invicti](https://www.g2.com/products/acunetix-by-invicti/reviews)
  - [Adobe Acrobat](https://www.g2.com/products/adobe-acrobat/reviews)
  - [Adobe Export PDF](https://www.g2.com/products/adobe-export-pdf/reviews)
  - [Adobe XD](https://www.g2.com/products/adobe-xd/reviews)
  - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)
  - [Aircall](https://www.g2.com/products/aircall/reviews)
  - [Apollo.io](https://www.g2.com/products/apollo-io/reviews)
  - [Appfire Dashboard Hub](https://www.g2.com/products/appfire-dashboard-hub/reviews)
  - [Asana](https://www.g2.com/products/asana/reviews)
  - [Atlassian Atlas](https://www.g2.com/products/atlassian-atlas/reviews)
  - [Atlassian Enterprise Support](https://www.g2.com/products/atlassian-enterprise-support/reviews)
  - [Azure Portal](https://www.g2.com/products/azure-portal/reviews)
  - [Balsamiq](https://www.g2.com/products/balsamiq/reviews)
  - [Bamboo](https://www.g2.com/products/bamboo/reviews)
  - [Bamboo](https://www.g2.com/products/bamboo-metrix-bamboo/reviews)
  - [Bitbucket](https://www.g2.com/products/bitbucket/reviews)
  - [Bloomerang CRM](https://www.g2.com/products/bloomerang-crm/reviews)
  - [Bloomerang Volunteer](https://www.g2.com/products/bloomerang-volunteer/reviews)
  - [Bonusly](https://www.g2.com/products/bonusly-bonusly/reviews)
  - [BrowserStack](https://www.g2.com/products/browserstack/reviews)
  - [Bynder](https://www.g2.com/products/bynder/reviews)
  - [Calendar](https://www.g2.com/products/calendar/reviews)
  - [Calendly](https://www.g2.com/products/calendly/reviews)
  - [Canva](https://www.g2.com/products/canva/reviews)
  - [Centercode](https://www.g2.com/products/centercode/reviews)
  - [ChatGPT](https://www.g2.com/products/chatgpt/reviews)
  - [Chrome OS](https://www.g2.com/products/chrome-os/reviews)
  - [Clockify](https://www.g2.com/products/clockify/reviews)
  - [ConnectWise PSA](https://www.g2.com/products/connectwise-psa/reviews)
  - [Creo](https://www.g2.com/products/creo-2025-08-26/reviews)
  - [CrowdStrike Falcon Endpoint Protection Platform](https://www.g2.com/products/crowdstrike-falcon-endpoint-protection-platform/reviews)
  - [CucumberStudio](https://www.g2.com/products/cucumberstudio/reviews)
  - [Cursor](https://www.g2.com/products/cursor/reviews)
  - [Dado](https://www.g2.com/products/dadohr/reviews)
  - [Databricks](https://www.g2.com/products/databricks/reviews)
  - [Datto RMM](https://www.g2.com/products/datto-rmm/reviews)
  - [Deputy](https://www.g2.com/products/deputy/reviews)
  - [DevRev](https://www.g2.com/products/devrev-devrev/reviews)
  - [DocuGen](https://www.g2.com/products/docugen/reviews)
  - [Docusign](https://www.g2.com/products/docusign/reviews)
  - [Dovetail](https://www.g2.com/products/dovetail-research-pty-ltd-dovetail/reviews)
  - [Draw.io](https://www.g2.com/products/draw-io/reviews)
  - [Dropbox](https://www.g2.com/products/dropbox/reviews)
  - [Dynatrace](https://www.g2.com/products/dynatrace/reviews)
  - [EllisX](https://www.g2.com/products/ellisx/reviews)
  - [Enterprise Tester](https://www.g2.com/products/enterprise-tester/reviews)
  - [Eventbrite](https://www.g2.com/products/eventbrite/reviews)
  - [Fellow](https://www.g2.com/products/fellow/reviews)
  - [FigJam](https://www.g2.com/products/fig-jam/reviews)
  - [Figma](https://www.g2.com/products/figma/reviews)
  - [Fin](https://www.g2.com/products/fin/reviews)
  - [FishEye](https://www.g2.com/products/fisheye/reviews)
  - [Flodesk](https://www.g2.com/products/flodesk/reviews)
  - [Frame.io](https://www.g2.com/products/frame-io/reviews)
  - [Freshdesk](https://www.g2.com/products/freshdesk/reviews)
  - [Freshservice](https://www.g2.com/products/freshservice/reviews)
  - [Front](https://www.g2.com/products/front/reviews)
  - [Frontdesk](https://www.g2.com/products/frontdesk/reviews)
  - [G&A Partners](https://www.g2.com/products/g-a-partners-g-a-partners/reviews)
  - [Gemini](https://www.g2.com/products/google-gemini/reviews)
  - [Git](https://www.g2.com/products/git/reviews)
  - [GitHub](https://www.g2.com/products/github/reviews)
  - [GitHub Copilot](https://www.g2.com/products/github-copilot/reviews)
  - [Glean](https://www.g2.com/products/glean-technologies-glean/reviews)
  - [Gliffy](https://www.g2.com/products/gliffy/reviews)
  - [GoDaddy Website Builder](https://www.g2.com/products/godaddy-website-builder/reviews)
  - [Google](https://www.g2.com/products/google-google/reviews)
  - [Google Drive & Docs for Confluence](https://www.g2.com/products/google-drive-docs-for-confluence/reviews)
  - [Google Drive for Confluence](https://www.g2.com/products/google-drive-for-confluence/reviews)
  - [Google Meet](https://www.g2.com/products/google-meet/reviews)
  - [Google Workspace](https://www.g2.com/products/google-workspace/reviews)
  - [Grafana Labs](https://www.g2.com/products/grafana-labs/reviews)
  - [Grammarly](https://www.g2.com/products/grammarly/reviews)
  - [Gusto](https://www.g2.com/products/gusto/reviews)
  - [Harvest](https://www.g2.com/products/harvest/reviews)
  - [Helpwise](https://www.g2.com/products/helpwise/reviews)
  - [HiBob HRIS](https://www.g2.com/products/hibob-hris/reviews)
  - [HubSpot Content Hub](https://www.g2.com/products/hubspot-content-hub/reviews)
  - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews)
  - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews)
  - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews)
  - [Hubstaff](https://www.g2.com/products/hubstaff/reviews)
  - [IBM Targetprocess](https://www.g2.com/products/ibm-targetprocess/reviews)
  - [Intuit Mailchimp Email Marketing](https://www.g2.com/products/intuit-mailchimp-email-marketing/reviews)
  - [inVision](https://www.g2.com/products/inphronesis-invision/reviews)
  - [IriusRisk](https://www.g2.com/products/iriusrisk/reviews)
  - [Jenkins](https://www.g2.com/products/jenkins/reviews)
  - [Jira](https://www.g2.com/products/jira/reviews)
  - [Jira Align (formerly AgileCraft)](https://www.g2.com/products/jira-align-formerly-agilecraft/reviews)
  - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews)
  - [Jotform](https://www.g2.com/products/jotform/reviews)
  - [Keka](https://www.g2.com/products/keka/reviews)
  - [Looker](https://www.g2.com/products/looker/reviews)
  - [Loom](https://www.g2.com/products/atlassian-loom/reviews)
  - [Lucid Visual Collaboration Suite](https://www.g2.com/products/lucid-software-inc-lucid-visual-collaboration-suite/reviews)
  - [Mailgun](https://www.g2.com/products/mailgun/reviews)
  - [Make](https://www.g2.com/products/make/reviews)
  - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews)
  - [Microsoft Entra ID](https://www.g2.com/products/microsoft-entra-id/reviews)
  - [Microsoft Excel](https://www.g2.com/products/microsoft-excel/reviews)
  - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews)
  - [Microsoft SharePoint](https://www.g2.com/products/microsoft-sharepoint/reviews)
  - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews)
  - [Microsoft Word](https://www.g2.com/products/microsoft-word/reviews)
  - [Miro](https://www.g2.com/products/miro/reviews)
  - [n8n](https://www.g2.com/products/n8n/reviews)
  - [Notion](https://www.g2.com/products/notion/reviews)
  - [Objectivity/DB](https://www.g2.com/products/objectivity-db/reviews)
  - [Okta](https://www.g2.com/products/okta/reviews)
  - [Opsgenie](https://www.g2.com/products/opsgenie/reviews)
  - [Optimizely Content Marketing Platform](https://www.g2.com/products/optimizely-content-marketing-platform/reviews)
  - [Oracle Database](https://www.g2.com/products/oracle-database/reviews)
  - [PagerDuty](https://www.g2.com/products/pagerduty/reviews)
  - [PractiTest](https://www.g2.com/products/practitest/reviews)
  - [Qase](https://www.g2.com/products/qase/reviews)
  - [QTest](https://www.g2.com/products/quotium-technologies-qtest/reviews)
  - [Rovo](https://www.g2.com/products/rovo/reviews)
  - [Sauce Labs](https://www.g2.com/products/sauce-labs/reviews)
  - [SciSure (formerly known as eLabNext and SciShield)](https://www.g2.com/products/scisure-formerly-known-as-elabnext-and-scishield/reviews)
  - [Sentry](https://www.g2.com/products/sentry/reviews)
  - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews)
  - [Sketch](https://www.g2.com/products/sketch/reviews)
  - [Slack](https://www.g2.com/products/slack/reviews)
  - [Slack Connector for Jira](https://www.g2.com/products/slack-connector-for-jira/reviews)
  - [Slack Integration+ for Jira](https://www.g2.com/products/slack-integration-for-jira/reviews)
  - [Smartsheet](https://www.g2.com/products/smartsheet/reviews)
  - [Snowflake](https://www.g2.com/products/snowflake/reviews)
  - [Snyk](https://www.g2.com/products/snyk/reviews)
  - [SoftExpert Suite](https://www.g2.com/products/softexpert-suite/reviews)
  - [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews)
  - [Splunk](https://www.g2.com/products/splunk-2025-01-30/reviews)
  - [Tableau](https://www.g2.com/products/tableau/reviews)
  - [Task4Work](https://www.g2.com/products/task4work/reviews)
  - [Teamcenter](https://www.g2.com/products/teamcenter/reviews)
  - [Tempo](https://www.g2.com/products/tempo-2026-05-04/reviews)
  - [Testmo](https://www.g2.com/products/testmo/reviews)
  - [TestMonitor](https://www.g2.com/products/testmonitor/reviews)
  - [TestRail](https://www.g2.com/products/testrail/reviews)
  - [Thena](https://www.g2.com/products/thena/reviews)
  - [Toggl Track](https://www.g2.com/products/toggl-track/reviews)
  - [Trello](https://www.g2.com/products/trello/reviews)
  - [Trucking Hub](https://www.g2.com/products/trucking-hub/reviews)
  - [Twilio](https://www.g2.com/products/twilio/reviews)
  - [Vanta](https://www.g2.com/products/vanta/reviews)
  - [Windsurf](https://www.g2.com/products/exafunction-windsurf/reviews)
  - [Workato](https://www.g2.com/products/workato/reviews)
  - [Wrike](https://www.g2.com/products/wrike/reviews)
  - [WTW Embark](https://www.g2.com/products/wtw-embark/reviews)
  - [Yes Management System](https://www.g2.com/products/yes-management-system/reviews)
  - [Zapier](https://www.g2.com/products/zapier/reviews)
  - [Zendesk Contact Center](https://www.g2.com/products/zendesk-contact-center/reviews)
  - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews)
  - [Zendesk for Employee Service](https://www.g2.com/products/zendesk-for-employee-service/reviews)
  - [Zephr](https://www.g2.com/products/zephr/reviews)
  - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews)
  - [Zyper](https://www.g2.com/products/zyper/reviews)

## Confluence Features
**Knowledge Pages**
- Templates
- In-Content Feedback
- Versioning and Version History
- Decision Trees
- Duplicate Detection
- Content Editor

**Login Options **
- Single Sign-On (SSO)
- Password Saver

**Automation**
- Workflows
- Customization
- Data repository

**Communication**
- Chat
- Discussions
- External
- Feedback
- Announcements

**Management and Discovery - IT Documentation**
- Search and Indexing
- Version Control
- Access and Permissions

**Knowledge Base**
- Q & A
- Link Sharing
- Searchable

**Knowledge Dissemination**
- Page Analytics
- Permissions
- Knowledge Sharing
- Notifications
- Advanced Search
- Browser Extension
- Organization
- Other Integrations
- Knowledge Integrations

**Productivity**
- Email Client
- Split Screen
- Activity Feed
- Virtual Assistant
- Analytics and Reporting

**Administration**
- Permissions
- Procedures
- Remote Work

**Content & Documents**
- File Sharing
- Notes
- Search
- Versioning

**Operations - IT Documentation**
- Integrations
- Automation
- Reporting

**Security**
- Verification
- Role-Based Permission
- Public vs Private

**Customization **
- Custom Workflows
- Multiple Workspaces
- Custom Application Integration

**Project management**
- Task Prioritization
- Dependencies
- Planning
- Views
- Scheduling
- Critical Path
- Dashboards

**Controls**
- Custom Views
- Followers
- User Management
- Calendars
- Public Sharing

**Agentic AI - Knowledge Base**
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance

**Content**
- Trackable Analytics
- Import
- File Viewing
- Update Notifications

**Workload**
- Resource Allocation
- Workspace
- Configuration
- Insights

**Project Management**
- Task Management
- Planning
- Visibility
- Integration

**Agentic AI - Unified Workspaces**
- Autonomous Task Execution
- Adaptive Learning

**Communication**
- Social Features
- Tagging 
- Upload 
- Comments

**Communication & Collaboration**
- Communication Channels
- Document Management
- Collaboration

**Remote Collaboration**
- Alignment
- Accountability
- Connectivity
- Offline Mode

**Cost Management**
- Project Budgeting
- Time & Expense
- Profitability

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Integration**
- Front Office
- Back Office
- External data

**Agentic AI - Project Collaboration**
- Multi-step Planning
- Cross-system Integration

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Agentic AI - Work Management**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Natural Language Interaction

## Top Confluence Alternatives
  - [Slack](https://www.g2.com/products/slack/reviews) - 4.5/5.0 (37,449 reviews)
  - [ClickUp](https://www.g2.com/products/clickup/reviews) - 4.6/5.0 (12,580 reviews)
  - [Wrike](https://www.g2.com/products/wrike/reviews) - 4.2/5.0 (4,455 reviews)