Knowledge management (KM) software supports and promotes an integrated approach to identifying, capturing, evaluating, retrieving, and sharing information assets, with a strong focus on "how"—how to accomplish a task, handle a situation, and get your job done. Assets managed by knowledge management software include text documents, images, audio and video files, and other data types. Knowledge management is the process of capturing, distributing, and effectively using knowledge, and making an organization's data and information available to the members of the organization, and its partners and customers.
To qualify for inclusion in the Knowledge Management category, a product must:
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Confluence is an open and shared workspace that connects people to the ideas and information they need to build momentum and do their best work. Unlike document and file-sharing tools, Confluence is open and collaborative, helping you create, manage, and collaborate on anything from product launch plans to marketing campaigns. Find work easily with dedicated and organized spaces, connect across teams, and integrate seamlessly with the Atlassian suite or customize with apps from our Marketplace.
Guru is a knowledge network that unifies your organization's collective knowledge, verifies its accuracy, and empowers your teams by bringing them the knowledge they need to do their jobs. Guru's AI Suggest contextually surfaces knowledge in the web browser, improving over time around user patterns and an organization patterns, making every piece of knowledge served across Guru’s network more relevant and useful every day. Guru today serves hundreds of leading modern enterprises such as Shopify (NYSE:SHOP), Square (NYSE:SQ), Spotify (NYSE:SPOT), Autodesk (NYSE:ADSK) and Yext (NYSE:YEXT). By bringing your team the knowledge they need in all of the applications they use, you can expect to see the following outcomes using Guru: - Increased adoption and trust of knowledge - Decrease in employee onboarding time - Decrease in time to first response - Decrease in handle time - Increased competitive win rates - Decreased sales cycles - More valuable conversations with customers that drive revenue
Stack Overflow for Teams is a private, secure Q&A platform that mimics the way people naturally think about, share, and find information. When it comes to knowledge management, you don’t need more information, you need the right information. Stack Overflow’s Q&A format makes it easy to quickly find and share bite-sized information without having to dig through stale wikis and lost emails. Stack Overflow for Teams is a private, secure home for your organization's questions and answers. We offer a plan for every purpose and every kind of team. Choose from Stack Overflow for Teams, Business, or Enterprise. No more digging through stale wikis and lost emails—give your team back the time it needs to build better products.
Workplaces should be extraordinary. So we're doing something about it. Meet our People Engagement® platform—a complete, intuitive intranet. We help you improve employee engagement, express your culture, and make communication happen. That’s what extraordinary workplaces are all about.
Re:amaze is a helpdesk and customer messaging platform designed for websites, stores, and apps. Use Re:amaze to provide exceptional customer support through live chat, email, social media, mobile SMS/MMS, and FAQ Knowledge Bases. Businesses of all shapes and sizes also rely on Re:amaze for sales and marketing automation using features such as Re:amaze Cues (a way to automatically message online customers), Re:amaze Live Dashboard (to monitor online customer activity in real time), and send customer satisfaction surveys (to gauge service quality and gather feedback). Re:amaze offers native integrations with many popular 3rd party apps such as Slack, Shopify, BigCommerce, Stripe, MailChimp, Google (Analytics, Tag Manager, Suite), ShipStation, Klaviyo, and much more. Businesses can also use a single Re:amaze account to manage customer service for multiple businesses or stores with the Multi-Brand feature.
Bloomfire is a secure knowledge sharing platform that empowers teams to find information fast. Eliminate shoulder taps, frantic Slack requests, and repetitive questions by giving your team the knowledge they need, when and where they need it. Users can upload content in any format (including word documents, PDFs, videos, audio recordings, and slide decks) or create new content directly in the cloud-based platform. Bloomfire deep indexes every word in every file--including words spoken in videos-- so that users can quickly find what they’re looking for. Whether you’re looking to share knowledge across your entire company or within departments, Bloomfire helps break down silos and make information accessible to everyone who needs it. Bloomfire is currently powering the knowledge sharing efforts of leading companies including Capital One, Southwest Airlines, FedEx, Jackson Hewitt, and Estee Lauder. Results customers have achieved using Bloomfire include: -Saving employees an average of 30 minutes a day looking for information -Decreasing the number of customer service calls placed on hold by 50% -Increasing client satisfaction by 30% -Reducing internal emails by up to one third -Democratizing insights and research across lines of business
eXo Platform is an all-in-one digital workplace solution that helps you connect, align and engage your teams around a single interface. You can use it to improve company and peer-to-peer communication, boost collaboration and manage company knowledge. To achieve this, eXo Platform offers a rich set of features such as enterprise social networking (people profiles, directory, activity streams, notifications, etc.), corporate or team spaces, document management, content publishing, wikis, calendars, task management, forums, polls, private or team chat, video calls, and search function for quickly finding any information. The platform also helps boost employee engagement through gamification, reward programs, employee recognition tools and more. Features can be switched on or off according to your needs. You can brand and personalize the interface of the platform, build internal resource centers, news areas, collaborative spaces, communities and tailor each one of them with all the content and apps you need. The platform is accessible from any web browser. Mobile apps for Android and iOS devices are also available and allow users on the go to be notified about important things through push notifications and access all of the platform’s features. The platform is open-source-based and has long bet on flexibility, standards and interoperability. Several extension points and APIs allow developers to extend and customize it or leverage its 40+ community add-ons. eXo has a very solid experience supporting enterprise clients since 15 years, including government, defence, financial, retail, healthcare, education and tech organizations.
Tettra is a simple wiki built for your team to organize and share the knowledge you need to get work done. Tettra was built to be simple, smart, and connected. We have integrations with lots of tools that teams rely on every day, including GSuite, GitHub, Zapier, Wistia, and more.
Clean, simple and intuitive, KnowledgeOwl takes the complication out of building and maintaining a knowledge base for your customers and employees. No distractions or cumbersome setups - just no-nonsense knowledge base software, ready to improve knowledge retention and customer satisfaction. And if you do need us, our friendly support team are always here to help you get the most out of your KnowledgeOwl subscription. Our customers' favorite features include: - Table of Contents Organization and Navigation - Advanced Security and Restricted Access options - WYSIWYG Editor, aswell as ability to edit source HTML - Mobile Responsive and Optimized out of the box - Full Branding and Theming Control
Panviva is reinventing the omni-channel customer experience and empowering its clients to deliver real-time information to further boost customer retention, loyalty and growth in today’s digital era. Only Panviva software enables companies to serve-up a seamless, consistent, personalized and responsive omni-channel customer experience. Companies around the world and across multiple industries rely on Panviva to help revitalize their business and customer engagement strategies.
Inkling is designed for the modern, mobile employee. Interactive and intuitive training not only better engages employees, it also improves learner time to retention and expedites the onboarding process of new talent. Inkling continuously empowers the employee throughout their career cycle with an easily searchable reference library that helps employees at the moment-of-need. Content is easy to create and maintain, ensuring employees are always accessing the single source of truth at anytime, anywhere they need it.
MindTouch is a SaaS company building self-service software that scales. Based in San Diego, MindTouch was named one of the 2017 Hot 100 best privately held software companies by JMP Securities and is customer-obsessed with 43 million monthly users. Learn more at www.mindtouch.com. Steve and Aaron met at the Advanced Systems Research Team at Microsoft. Steve was perplexed by the persistent lack of innovation around knowledge documentation systems. To Aaron, it seemed that every company was developing knowledge silos in every department. These silos were preventing companies and their customers from finding the answers they need to be successful. They realized that organizations were being held back by bad software. People were struggling with PDFs that were not mobile-friendly, expensive federated search systems that often did not work, and knowledge base systems that could not scale to the organizational need. At the same time, they recognized that people do not want to be guided, forced, or supported—they want the freedom to self-serve knowledge on demand. Together they designed an innovative, scalable knowledge system to meet certain requirements: - Deploy quickly with a turnkey setup - Customizable without costly services engagements - Extend into CRM software, websites, and product interfaces - Use machine learning to continually improve every time it is used It was time to revolutionize documentation. It was time to allow users to self-serve expert knowledge on demand. We call it MindTouch. MindTouch is a smarter knowledge base that improves support agent productivity, increases ticket deflection, and fuels self-service support. MindTouch allows support teams to create and publish content into a customizable self-service experience. Extra capabilities include multiple API endpoints, CRM integrations, and powerful reports. With MindTouch, your customers find your expert knowledge whenever and wherever they need it.
Use ScreenSteps when you want to replace Word, SharePoint, and Dropbox, to manage IT training documentation. As companies move to the cloud, IT departments need to provide training documentation that is easily accessible and simple to read. Libraries that organize Word docs aren't searchable. And if users can't find helpful documentation when they have questions, your new system won't be used the way it was designed (and you'll get a lot of phone calls and emails asking for help). Customers who use ScreenSteps see a drop in support calls/emails because users are able to help themselves while learning the new technology. ScreenSteps is an online knowledge base that your end users can search via keywords (like Google), or browse by category. It replaces internal SharePoint libraries and Dropbox folders (which aren't searchable). A great solution if you want to consolidate IT training docs that are scattered all over the office. With ScreenSteps, your users will go to one online portal to find answers to their IT related questions. And instead of downloading a PDF or Word doc, they will view your IT training docs in a professional looking web page. Implementing ScreenSteps is also very straightforward--it only takes a few hours to set up (not weeks or months). The user knowledge base is Mobile friendly, and all of your content can also be exported to PDF manuals. ScreenSteps comes with a desktop word processor for authoring visual training aids, and replaces authoring tools like Word, Paint, PowerPoint, and InDesign. The word processor is specifically designed for inserting and editing several screenshots into your IT training documentation. Because it's so easy to author in, you can get more people to contribute to your knowledge base in a lot less time. If you just invested hundreds of thousands of dollars (or millions of dollars) on a new CRM, Financial system, or a custom app, make sure you have training docs to help users learn how it works. With ScreenSteps, you will give them professional looking documentation that's easy to find and simple to use.
Zendesk Guide is a smart knowledge base that helps tap into that institutional knowledge and puts it to work. With Guide, you can quickly build a customizable help center, online community, and customer service portal so customers get better self-service and agents see improved efficiency and faster resolution. And since it's the only knowledge base native to Zendesk, it integrates seamlessly with Zendesk Support.
Growing marketing and sales teams run into the same content challenge - content everywhere, buried in emails and lost on cloud storage apps. With Enablix, marketing can enable sales with relevant content through the sales process. And the sales team has access to all the right content when they need it improving sales productivity and efficiency. As a marketer, are you struggling to, - organize and manage content across multiple digital platforms? - share trusted and relevant content with sales and keep sales on message? - keep up with redundant content requests from your sales colleagues? - gain visibility into sales content adoption and engagement? Companies continue to invest in content to help drive leads and close sales. However, in the absence of the right processes and tools, the ROI on these content assets continues to be low. And enabling sales with content is a huge efficiency drain on the marketing team. With Enablix, marketers can, - efficiently manage all trusted content from a central place. - provide sales with a single source of the truth. - say goodbye to content requests and get back time in your day. - have visibility into sales content adoption and engagement. - make data-driven decisions on future content investments.
Magentrix extends Salesforce CRM to meet Partner Relationship Management (PRM) needs. We have hundreds of satisfied customers ranging from small, medium, large and some of the worlds largest enterprises. We've saved most of our clients up to 50% of cost compared to other portals. Fully brand-able and configurable to on-board partners faster, share and register leads, Partner onboarding, online training and certification, lead distribution and management, deal registration and management and sales enablement. Deliver content and share information with your partners and customers. Customize the look and feel with your own brand. Control access to standard and custom objects, files and document sharing and eLearning. Streamline lead registration, opportunity management, collateral distribution and announcements. Social features let users collaborate on files and documents. Where we really stand out from the crowd is our integrated IDE and support. Anyone can configure just about anything with clicks not code. Most of our customers are up and running in days/weeks. Our reviews speak for themselves - our customers love us!
Glasscubes is web-based software that gives teams a strategic and effective way to collaborate, share and store information in the cloud. Private online storage and content control give users easy access to their own documents and other information, regardless of the devices they’re using. Glasscubes is often used by professional groups that are looking for central, secure locations to save and share files. The platform is especially flexible, as there are no restrictions on the types of files that users can store and no limit on individual file sizes. Files can be uploaded in bulk or emailed into the cloud on an individual basis. Not only does Glasscubes prevent team members from working on different versions of the same file simultaneously, which can have disastrous results, but it promotes collaboration and teamwork with internal messaging features and activity feeds for teams. Because the app encourages social interactions, it is ideally suited for businesses that want to improve community and increase productivity. Secure File Storage Teams now enjoy far greater security when they store files in the cloud than when they store them on desktops or company servers. Glasscubes provides secure cloud storage to its users, with no limits on file sizes or restrictions on the types of documents that users can upload. Team Collaboration Email has been replaced. For teams that work at lightning speed, instant chat and activity feeds are much more effective ways to communicate. Glasscubes’ team collaboration software allows users to post relevant communication publicly, so all of their colleagues can see and respond in real-time. Task & Project Management The time it takes to complete projects decreases when people have all the required resources at hand. Glasscubes has been designed to support growing teams, with comprehensive task management, file sharing, and scheduling tools. All of these tools are accessible from a centralized online dashboard. Intranet & Extranet Functionality Glasscubes serves as a cloud-based alternative to traditional intranets and extranets. The software brings teams together inside shared workspaces, which encourages social interactions and boosts productivity. White-label solutions let companies customize their accounts, workspaces, and communication, as well.
XWiki is a powerful Open Source collaborative platform allowing companies of all sizes to save time and money while enhancing collaboration on both team and organizational level. Being focused on strengthening communication and efficient collaboration, XWiki redefines the value of business knowledge by allowing any user to access critical information in a fast and efficient way while reducing the organizational silos. Email overload and loss of important knowledge when someone leaves the company are long forgotten by organizations using XWiki as the vital information is now easily accessible, the training and operational costs are reduced and regular backups are performed to prevent data loss. Flexible and versatile A complex platform made simple is just what any organization is looking for. Reducing the technical barrier ensures a high adoption rate which is desirable especially in a non-technical environment. With over 600 extensions, applications, macros, skins and plugins available, XWiki is one of the most flexible and versatile collaborative platforms out there. Moreover, App within Minutes allows even the nontechnical users to create their own extensions and continue collaborating efficiently. We know businesses are different, this is why XWiki supports full customization and it is available on both Cloud and on-premise versions to fit everyone's needs. Advanced and secure Being developed with the help of a community of more than 100 passionate developers, XWiki is always advancing on a fast pace which ensures flawless compatibility, strong security and performant features. We take privacy and security seriously, that is why XWiki has in place a set of features that keep personal files, personal. In addition to the complex rights management feature allowing differentiated access on a user basis, all login credentials are securely encrypted in order to prevent database injection attacks. A superadmin account is also created so the rightful owner will always have full access, regardless the rights settings.
elium is a knowledge sharing platform that helps you capture, curate and communicate in the digital workplace. It is both a web SaaS & mobile solution. Our purpose is to help Knowledge blossom across corporate silos and connect people and knowledge. The platform enables seamless collaboration, avoiding duplication of effort thus engaging the communities, stimulating knowledge sharing and collective learning.Talent and knowledge flows transcend company & geographic boundaries.
Capture Anywhere, Use It Everywhere- Sorc’d provides the most efficient and effective way to save, share and apply snippets of relevant content, creating smarter, more productive teams, flourishing thought leaders, and individuals who discover something new every day. Sorc’d empowers content creators to build stronger content, faster through a cloud-powered knowledge database of digestible snippets of relevant content, substantially decreasing research time and giving users more time to focus on what matters. Sorc’d seamlessly integrates with numerous content creation systems, such as Microsoft Office ( Word, Powerpoint, Excel, & Outlook) and Google Docs/Sheets.
Twine is an intranet for the modern workplace. Bringing your people, content and ideas together in one place with apps such as a Knowledge Base, People Directory, Form Builder, Blogs, Groups and more. These play nicely with your existing systems too: sign-on using Okta and Active Directory, pull in files from Dropbox, Google and Box, and much more. It's all built on a modular basis, so you can pick and choose the features you need and start building your ideal digital workplace.
Deliver content and share information with your customers with a Salesforce connected Customer Portal. Customize the look and feel with your own brand. Control access to standard and custom objects, files and document sharing and eLearning. Remove barriers to your clients by automating anything related to how they interact with the business using a modern web portal. Social features let users collaborate on files and documents. Fully brand-able and configurable to meet customer portal needs. Build a web portal for customers to update info tied to accounts (or opportunity) stored in Salesforce. Approve documents, collaborate on cases or use our online training and certification. Intelligently optimizes synchronization with Salesforce data resulting in less API calls for high performance and uninterrupted data accessibility. Uses existing account/opportunity structure and works with any custom objects or bolt-on’s. Where we really stand out from the crowd is our integrated IDE and support. You can configure just about anything with clicks not code. Most of our customers are up and running in days. Our reviews speak for themselves - our customers love us! The most powerful feature of Magentrix is our Salesforce integration. It's included out-of-the-box, is fully configurable and uses existing account/opportunity structure. No duplication of records and we dynamically adjust API calls.
Build an intranet quickly and easily with MyHub’s cloud-based solution. Whether you are looking for an intranet for small business or a corporate, we cater for all company sizes. MyHub is a low-cost solution that provides an out of the box intranet with a range of powerful business tools designed improve internal communications and employee engagement. Product features our customer love include the following: - Cloud Based – simple online registration, no software to download - Simple To Setup – simple setup process, - Simple User Management – easy to add and manage users - Site Permissions – role and team based permissions - Add Pages – easily add new pages and sub-pages - Add Modules – select from a wide range of business intranet features - Customize the Look and Feel – change the layout, logo, and color - Site and Security – Secure login through SSL - Go Mobile – access your intranet using mobile devices
Clibu lets you collect information in one place, access it from anywhere and share it with whoever you want. When you want to assemble information from various sources, but primarily from content you have found on the Web, you need a means to save it, identify it and easily access it at a later time. This is the beauty of Clibu - forget relying on all but useless Bookmarks, forget unconnected Word™ and HTML files. And what if you want to share & collaborate on your research project with colleagues, friends or family. Rely on Clibu to overcome the deficiencies and frustrations of inadequate alternatives and get on with using your time productively. Clibu works on Mac, Windows and Linux Desktop PC's, iOS and Android Tablets and Smartphones.
Bring your team's playbook together in one place. Method Grid provides a highly flexible, yet incredibly simple grid system to capture your repeatable best practice (knowledge, processes and methodology) and to manage/track your team's workflow. The simple grid system allows you to map anything your team does and the flexible grid elements allow you to display your content in a way that best suits your team - text areas, images, videos, internal and external links, documents, checklists and cloud document management systems. Using Method Grid you can link your team's knowledge to your team members using our expert tagging system to create a unified knowledge management system for your teams.
ProProfs Knowledge Base is knowledge management software used to create highly-searchable online FAQ’s to improve customer service and reduce tickets. ProProfs helps centralize access to all your files, documents and how-to articles ensuring they can be accessed across multiple devices and platforms. Organizations can easily share important information to train their sales, customer service and support teams. It is also an effective method for introducing new hires to company procedures during the onboarding process. ProProfs Knowledge Base improves productivity by making it easy for employees and customers to instantly find what they're looking for, whenever and wherever they need it. ProProfs Knowledge Base Software eliminates the need to answer the same questions over and over again.
Bonzai combines the best features of collaboration, productivity and engagement into a single digital workplace platform. The award-winning Bonzai platform is designed to drive business value without the complexity, cost and risk associated with outdated, custom-built intranet solutions. Bonzai is feature-rich, easy-to-use, flexible and 100% customizable for a stress-free intranet experience. Empower your teams and break down silos with powerful features like advanced intranet search, document management, employee directory. Connect, engage and share with everyone in your team and outside with features for content authoring and targeting, social networking and marketplace. With over 600K active users worldwide, Bonzai Intanet’s stress-free solution delivery and support backed by industry experts delivers a future-proof digital workplace experience in a matter of weeks.
Happeo is the only all-in-one social and collaborative intranet platform, specifically designed for mid-sized and large businesses that work with Google's G Suite. The platform brings together intranet, collaboration and social networking into one unified solution, and is used by more than 300k users worldwide to unlock the value of employee engagement. Happeo is award-winning for its user-friendliness, best workplace integrations, and ease of implementation. Watch the full demo video or start a free trial!
Auros is the leading Knowledge Aware software and service provider. Our software captures essential knowledge from best practices, employee knowledge, lessons learned, methods, requirements, standards, and techniques, breaks it down into modular bite-sized pieces, and delivers it when and where it’s needed. As a result, technical decision-making and analysis is positively influenced - saving the organization resources and time. Knowledge is a powerful asset that companies are not effectively leveraging, because it often goes unused. It’s held in passive documents that sit lost in different locations, spread out over countless different silos. Auros replaces the traditional, passive libraries with Active Knowledge – delivering only the precise information when and where it’s needed.
BoostHQ is the leading knowledgebase that allows companies to create, share, and index their organization's knowledge. Available on both web and mobile, employees can easily access and contribute information to the platform on the go. BoostHQ integrates with the business tools and supports the file types you already use (documents, cloud storage tools, online articles, videos and web links). Schedule a demo to see how BoostHQ can work for your team.
Igloo is a leading provider of digital workplace solutions, helping companies move beyond traditional intranets to inspiring digital destinations that improve communication, knowledge sharing, collaboration, and culture. All Igloo solutions are 100% cloud-based, mobile-enabled, and integrate with the leading enterprise systems and cloud apps your business relies on. By centralizing all information, Igloo provides a single-source-of-truth and enables a more productive and engaged workforce. For more information, check out this video: https://embed.vidyard.com/share/XSPM5GmtcgD1R3qismEizU?
Nuclino offers an easy way to organize and share knowledge in teams. Users can create real-time collaborative documents and connect them instantly like a wiki. Use the tree, board, and graph view to explore and organize your knowledge visually. It's great for meeting notes, product requirements, docs, decisions, and more. Some notable features include a WYSIWYG collaborative real-time editor and the visual representation of a team's knowledge in a graph.
OpenText™ Business Network is a set of solutions within Enterprise Information Management (EIM) that facilitate efficient, secure, and compliant exchange of information inside and outside of organizations. Traditional information exchange practices have long consisted of an ad hoc arrangement of fragmented systems that don’t talk to each other, increasing business costs and security risks while slowing down transactions. With business globalization, the need for greater supply chain visibility combined with increased regulatory pressure and the advent of cloud computing, means organizations are rethinking the way they exchange information, internally and with external business partners. OpenText Business Network delivers a comprehensive product set that accelerates time to transaction. It integrates messaging and B2B Integration services such as secure mail, large file transfer, fax and EDI within a single platform – enabling any-to-any transactions. Cloud or on-premises, Business Network enables businesses to accelerate and control how information is delivered – increasing the security and reliability of sensitive or complex communications. Our global presence ensures you can connect with customers and suppliers everywhere, including China, Brazil and Australia. Organizations can now execute transactions quickly, easily and with a higher level of confidence. Business Network is redefining enterprise conversations by extending governance best practices across channels to ensure compliance and removing barriers by accelerating information sharing.