Confluence Features

Provides pre-made templates for wiki pages and knowledge articles.

Allows users to leave feedback within a wiki page or knowledge article.

Allows users to see version history and return to previous versions of wiki pages.

Displays knowledge articles to be arranged in a decision tree.

Detects any creation of already existing knowledge pages and alerts user

Enables users to create rich knowledge pages with a combination of text, charts, images, video and audio

What You See Is What You Get is a no-code tool that allows users to create and edit content using a visual interface

Input different types of content and edit text formats, fonts, font sizes, and colors

Editing tool that allows users to drag and drop images, icons, widgets, or other components

Pre-designed layouts that can be customized to match preferences and requirements

Gauge satisfaction and receive information for improvement and success

Pre-defined templates within a library for common cases such as contracts, websites, emails, and more

Provides data on wiki page and knowledge article use.

Allows administrators to provide permissions and gate pieces of content based on role.

Offers additional tools that facilitate knowledge sharing and collaboration.

Notifies users when changes occur.

Offers AI-based search capabilities

Allows users to capture knowledge from the web

Allows knowledge pages to be organized into sections and subsections as needed

Integrated with other tools to faciliate the sharing of information

Integrates with other knowledge repositories in the business

Search for specific words or phrases within a document or database

Set-up notifications and alerts for web browsers and apps.

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Seamlessly integrates with 3rd party websites

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

View and track pertinent metrics to find patterns and gain insights from data

Allows users to sign into the software using a single sign-on (SSO) application.

Saves login information like usernames and passwords for external applications.

Application also serves as an email client.

Applications can be viewed simultaneously within the unified workspace via split screen.

Provides a cross-application activity feed.

Offer a virtual assistant to guide users and recommend routine actions.

Generates reports based on security and/or productivity data.

Enables the creation of custom workflows to facilitate various processes.

Allows users to create multiple workspaces for different projects or teams.

Allows users to connect custom or in-house applications.

Provide standard workflows that can be used accross the company.

Allow administrators to configure workflows and processes.

Deliver a single data repository for all project information.

Define and manage roles and access rights for the entire system.

Maintain procedures for data access and governance.

Allow users to use the system online and on mobile devices.

Set priority levels on tasks so individuals can organize their work.

Define dependencies between tasks and the rules to manage them.

Plan and create work breakdown structure (WBS) based on the scope of the project.

Create customized project views for internal and external purposes (eg: for customers).

Allocate resources by matching capacity and demand, by project, team, or department.

Automatically calculate the critical path for projects and update it when projects change.

Deliver dashboards that display project data and KPIs in real time.

Monitor resource allocation to identify shortages and adjust accordingly.

Define customizable workspace for teams, departments, and external users.

Provide drag and drop options to configure workspaces.

Monitor work accross the company and analyze performance.

Support multiple channels for internal and external communications.

Allow users to share and collaborate on documents and files.

Help users meet, share workspaces, and collaborate on tasks.

Associate a budget with a project and allocate it accordingly by task or resource.

Track time and expenses associated with projects or tasks.

Monitor project proftability by team or department.

Integrate with CRM, marketing, or customer service software.

Provide integration with accounting software and ERP systems.

Connect to external data sources such as databases or BI software.

Provide live chat tools for instant messaging

Ability to involve multiple users in public or private discussions

Allow external users to use chat and discussions

Provide functionality to create and manage polls and surveys

Manage news and announcements by company or department

Documents can be shared between users and teams

User can share notes with colleagues or external users

Help users find documents and other types of content

Keep track of document versions and related changes

Create personalized project views for collaboration

Allow users to follow tasks which are not assigned to them

Define and manage users access to documents and collaboration features

Manage private and shared calendars and associated events

Make project views available for the public.

Include features to create, assign, and manage tasks.

Deliver project plans that can be customized by users.

Provide visibility into collaborative processes accross the company

Provide integration with task management and project management software.

Align remote employees with their colleagues and external users

Define and track responsabilities for remote users

Allow users to connect to tools that they use remotely

Users can work offline and changes are synced when they back online

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Provides powerful filtering, tagging, and indexing to quickly locate relevant documents across complex IT environments.

Maintains a history of changes and allows admins to revert documentation to a previous version.

Ensures that only authorized personnel can view or edit content.

Define levels of authorization for access to specific files or systems

Search for specific words or phrases within a document or database

Seamlessly connects with existing IT service management and monitoring platforms, streamlining ticket resolution and ensuring real-time updates.

Offers ready-to-use templates and automated workflows, standardizing documentation creation and speeding up routine procedures

Provides dashboards and reports to track documentation quality, regulatory compliance, and alignment with internal policies.

Set up connections to third-party platforms to improve business processes

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Automated or logic-based workflows that assist in the creation of electronic documents

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Manage and support multiple languages

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Engages in human-like conversation for task delegation

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Capability to perform complex tasks without constant human input

Improves performance based on feedback and experience

Search and filter data across systems to locate required information by entering keywords or certain criteria

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Leave comments and notes on documents for others to view

Facilitates online authoring and publishing of the content

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Centralized repository to store content and assets

Assign categories, labels, tags, or attributes to documents for organization, search and storage

Assemble applications and processes by dragging over and arranging pre-built components

Pre-designed layouts that can be customized to match preferences and requirements

Track changes in laws and regulations and compare previous legislation to current legislation

Use AI to generate content in the form of text, images, videos, etc.

Generate and store passwords in an encrypted database and assist in retrieving lost or forgotten passwords

Store, manage, and track all electronic documents in a centralized location

Visualization tool to organize and optimize tasks and track their status at every stage of workflow

Visual representation of project's schedule, sequence and duration of tasks, benchmarks and dependencies

Manage global or internal standards that are designed to measure the impact of business processes or procedures.

Manage usernames, account numbers, passwords, biometric data, public access keys, and other documentation

Managing inventories and tracking changes to hardware and software configurations

Manage and control the security aspects of an organization's digital assets, resources, and operations

Provides a channel for team members to share media files, communicate, and work together

Scan, move or upload electronic files within the software's repository

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Monitor the movement of one or more IT assets throughout the organization

Sample files or documents that could be customized as needed or used as is

Identify component attributes like servers, hardware, software, and manage relationships across all services

Manage product specific documents in a categorized order

An itemized to do list that can be edited as tasks are completed

Track and report regulatory data to either internal management or external stakeholders

Attach digital tags to documents and assets for identification, search, or monitoring purposes

Monitor the progress of projects from start to finish

Create, design and manage workflows for repetitive tasks

Creating relationships between different IT assets to define their status and dependencies in a network

Store and organize documents in a centralized system

View and track pertinent metrics to find patterns and gain insights from data

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills

Track and document all activities across devices, networks, and other systems

Store, manage and track all forms in a centralized location

Specifically developed for the IT sector

Public or private sharing of digital files such as documents, audio/video, images, and more

A repository of previously used/received RFP questions with responses

Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access

Alter the layout and content of reports

Customize data fields to support various needs and use cases

Add customized logos and colors to align with company branding

Import and export data to and from software applications

Allow users to access multiple services after entering their login credentials once

Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving

Edit text as needed

An extended application or connector that enables users to perform additional services with their current set of tools

Online forums/groups where users can ask questions, share ideas, best practices, etc.

Application programming interface that allows for integration with other systems/databases

Ability to chat online in real time

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and manage schedules and meetings via an integrated calendar

Online portal through which end users can access the system, manage tasks, or obtain information

Manage and track all internal and external communication conducted via calls, email, text, or chat

Create and manage digital catalog of products/services with their details, specifications, and price

Search and filter data across systems to locate required information by entering keywords or certain criteria

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Leave comments and notes on documents for others to view

Facilitates online authoring and publishing of the content

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Centralized repository to store content and assets

Assign categories, labels, tags, or attributes to documents for organization, search and storage

Assemble applications and processes by dragging over and arranging pre-built components

Application programming interface that allows for integration with other systems/databases

Add customized logos and colors to align with company branding

Optimize and manage the search engine optimization efforts for a website or digital content

Active reporting of data and metrics

Use AI to generate content in the form of text, images, videos, etc.

Online portal through which end users can access the system, manage tasks, or obtain information

An extended application or connector that enables users to perform additional services with their current set of tools

A way of interacting with a mobile application using items such as windows, icons, and menus

Create and manage digital catalog of products/services with their details, specifications, and price

Receive and/or send email notifications for urgent updates, requests, or other information

Provides a channel for team members to share media files, communicate, and work together

Notifications via mobile devices

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

Store and organize documents in a centralized system

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Ability to chat online in real time

AI-based platform which conducts a conversation via auditory or textual methods

Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills

An informational database that allows users to add, delete, or revise content

Edit text as needed

Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access

Alter the layout and content of reports

Customize data fields to support various needs and use cases

Import and export data to and from software applications

Allow users to access multiple services after entering their login credentials once

Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving

Create, design and manage workflows for repetitive tasks

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Track and document all activities across devices, networks, and other systems

Online forums/groups where users can ask questions, share ideas, best practices, etc.

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and manage schedules and meetings via an integrated calendar

Manage and track all internal and external communication conducted via calls, email, text, or chat

Store, manage, and track all electronic documents in a centralized location

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Access work applications remotely, for when working away from the office and/or traveling

Leave comments and notes on documents for others to view

Pre-designed layouts that can be customized to match preferences and requirements

Identify and track locations and time zones of your collaborators to enable productive scheduling and cooperation

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Estimate or forecast of a future scenario based on the study of present trends

Arrange tasks based on the level of priority or urgency

Use your computer as a phone device to make calls over the internet

Monitor and track what your employees are doing

Move files across different systems or networks

Manage, store and organize emails within the system or via third-party apps

Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access

Track and manage schedules and meetings via an integrated calendar

Store, manage, and track all electronic documents in a centralized location

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Manage the process of planning and scheduling meetings, including agenda creation

Use AI to generate content in the form of text, images, videos, etc.

Create, design and manage workflows for repetitive tasks

Import and export data to and from software applications

Attach digital tags to documents and assets for identification, search, or monitoring purposes

Receive data and information in real time

Application programming interface that allows for integration with other systems/databases

Measure time to completion or hours worked for projects

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Allow users to access multiple services after entering their login credentials once

Provide support to your customers and employees remotely over a shared network

Provides a channel for team members to share media files, communicate, and work together

Ability to chat online in real time

Presenter can see and hear participants and vice versa

Digitally sign online documents

Chat with your counterparts over the video in real time

Assign issues and tasks based on availability or required skills

Assemble applications and processes by dragging over and arranging pre-built components

Manage and track all internal and external communication conducted via calls, email, text, or chat

Add customized logos and colors to align with company branding

Define levels of authorization for access to specific files or systems

Create, manage and track all task activities and progression

An @mention is a way to tag or notify a specific person about a message/post

Reporting on how each user, task or process has advanced since its initiation

Connect with meeting participants remotely over video