What do you like best?
I like this program because it is very useful in the company, its installation is very easy, I like it to provide a workflow that is viable, favorable for everyone, since it is really skillful to perform my daily tasks, as well as to detect nonconformities in the customer experiences.
It is good to know that I have a tool that helps me provide an excellent service to our users, through monitoring it provides effective solutions to the problems at work, providing peace of mind and security. I liked the free trial that DYNATRACE offers, helped me to get to know it and to make my work with its structure and cloud technologies easier.
What do you dislike?
This software is what every company needs, it is very complete, it even has many updates and it keeps us in constant changes and this aspect to some users has become more complicated than others to adapt, although some colleagues consider it an advantage, in my opinion. I do not like the case, because it implies being supportive, helping, which takes time.
Recommendations to others considering the product:
Definitely recommend this software is useful, agile and very efficient, through Dynatrace we have detected problems, got comprehensive data, what happened in the company and why, which is very good for the department, saves us time and money. I am very happy with your results.
What problems are you solving with the product? What benefits have you realized?
Dynatrace has been the answer to our digital problems, because thanks to this platform, we manage to automate all our needs in one place, with the greatest efficiency and speed. Since we used this software, the productive, administrative and service processes have improved remarkably, since we know the causes that delayed us, that allows us to solve them and move forward.
This program has been of great help to improve our profitability, because now we provide a better service, we are in constant progress and we have even conquered spaces as a company that would have been impossible to do without the skills of dynatrace.