Bynder Reviews & Product Details

The customer facing portal is easy to set up and looks nice. I love the lightbox functionality allowing assets to be distributed and shared with different groups without duplicating assets within the dam. There is a "single source of truth" for all assets now. My favorite part is that we have connected it to our website via webDAM's api so all of our website images are kept in webDAM and managed from there. We don't have to upload separate images to our server, they are automatically synced over for use and automatically replaced if we update the asset in webDAM. Review collected by and hosted on G2.com.

While overall, the product is solid, there are random bugs that will occur. I've had permissions reset a couple times making assets available to groups they shouldn't be. I've also found that it's hard to bulk download folders over a certain size. They are working on a fix. The biggest reason I rated Bynder so highly despite issues we've faced is that their customer support is second to none. They always help right away and get a fix or figure out a way to accomplish what you need. It's definitely not a perfect product, but I've been with them since the beginning and the foundations are now more polished. They are also working on interesting new features and integrations. Review collected by and hosted on G2.com.

I love that you can make collections on Bynder and it's super easy to share and store multiple assets at once. We used to have assets stored in multiple locations on a server that could only really be accessed in the office but now we can access our assets from almost anywhere easily. Bynder also allows us to compress files so they're uploadable to our ECOM site. Review collected by and hosted on G2.com.

There are a lot of glitches and I would love it if you were able to organize assets better. We also had a hard time when building the DAM with our partner from the Bynder team that they kept insisting we meet for weekly meetings and delaying the launch of the DAM when nothing changed from week to week. I would recommend having once a month meetings where the Bynder team and the company are able to work together to review and implement the site. I would also recommend having an option to make folders so that all of the assets are not just stored in one location. Review collected by and hosted on G2.com.

Bynder is easy for everyone to use, the filter possibilities are various and the algorithm when searching certain keywords is a nice addition. Review collected by and hosted on G2.com.

Adding users is pretty expensive. I think this will stop the full integration within our company. We want to add more people as users but the price is holding us back. Review collected by and hosted on G2.com.

The Bynder interface is clear and organized, the searching and filtering is simpe and powerful, the mass uploading feature is impressive in its power, the mass updating is a time saver for our content authors, the flexibility of customizable properties for assets helped our transition be smoother. The API that Bynder offers is a rich set of endpoints allowing our custom integrations to remain mostly un affected from our end user's point of view. Review collected by and hosted on G2.com.

Some of the permissions are confusing and complicated with so many options. Some custom information we use is buried in the edit or additional properties panel. Cost for per user accounts is prohibitive and doesn't allow us to get our whole company online without large expense. Review collected by and hosted on G2.com.

Clean, easy-to-navigate and simple interface. It is easy to learn the system as a user and the branding is beautiful and clean. Review collected by and hosted on G2.com.

Sharing assets with staff members or external vendors is confusing for those people. If you're a regular user working with assets frequently, it is a great product. But for those who just need to pop in occassionally, it is overwhelming and/or not intuitive. Review collected by and hosted on G2.com.

The customer support is helpful, competent and friendly. And I like the simplicity of the browser platform so I don't need to explain much to new users. Review collected by and hosted on G2.com.

We have still a slow performance on the adobe connector, which forces us to not use it propperly. But the performance of the browser is good. Review collected by and hosted on G2.com.

The Onboarding Manager explained step by step what needed to be done and by when. They provided resources to review as well as worksheets to develop the confirmation of the platform for our use. The weekly meetings were productive and the "homework" assignments were not too burdensome to do. The database is robust, but quite flexible. Review collected by and hosted on G2.com.

A little more explanation of the use-cases of metaproperties and permissions (especially those which are interrelated) may have helped in our configuration. We had to back up a couple of times and reconfigure because things didn't quite work the way we anticipated. But in all honesty, the robustness and flexibility of the library database makes it hard to get it right the first time. It was really nice that we were able to reconfigure very easily and quickly as we started to understand more of how Bynder worked. Review collected by and hosted on G2.com.

The Bynder rep my team worked with could not have been better at their job. They were incredibly hands-on, patient, and talked me off a ledge many times. It was very daunting to try and categorize all of our digital assets, but their ability to train, teach and explain the "why" behind the DAM assuaged any fears my team had. We are very excited to implement our DAM and optimize efficiency across the company. Review collected by and hosted on G2.com.

I cannot think of a single thing that our team disliked. Review collected by and hosted on G2.com.

I love the Portal view and the way assets are organized by tags - it makes searching so much easier! The users love the simple UI and how quickly they can view assets. Our implementation team was incredible and so helpful with all of our specific use case solutions. Review collected by and hosted on G2.com.

There are some limitations, especially with metadata tagging, that could be improved. Review collected by and hosted on G2.com.

The UI has a very familiar and simple feel to it. You can quickly understand how to access most of the features. It doesn't feel overburdened with options. Review collected by and hosted on G2.com.

The platform can feel a bit buggy at times, requiring you to refresh or return to the homepage and log back in to erase certain filters. The backend configuring feels a bit outdated and manual. Also, setting up dependencies in the metaproperties could be a bit more intuitive. Review collected by and hosted on G2.com.

Overall ease of use for a varieties of users types within the company. From those closer to the assets in the DAM to others not as familiar but able to search, find, download easily assets needed for their work, as well as the exciting enhancements that have been churning within the past year. Review collected by and hosted on G2.com.

There are not a lot of robust reporting features for admins and sometimes the functionality is not as intuitive. Review collected by and hosted on G2.com.

I really like how easy this is for the front end users. The homepage we have set up to be really simple and user friendly. We have received many compliments on how this looks. Our demo person, Caitlin was always energetic and did well with answering questions on the call. Review collected by and hosted on G2.com.

The backend and coming up with urls was a bit particular and case sensitive which caused a bit longer of a time period to set up. Sometimes it was hard to get a quick response, but now we have gotten the help line email and will contact them. We also had a login problem for quite some time and it took an additional two weeks to get that set up.

Also not a fan of getting graded on how well I provide feedback on this platform. Review collected by and hosted on G2.com.

The flat taxonomy that Bynder offers is really game changing as far as file management. Saying goodbye to complicated file structures is a breath of fresh air. The implementation team is also great and Tony Smith did a great job of ensuring all my questions were answered promptly. He always answered my questions in an hour or less and I always felt taken care of and confident. Review collected by and hosted on G2.com.

Bynder doesn't offer too many customization options. There are some integrations with other platforms that are useful, but I wish there was better reporting capabilities. The light dashboard for analytics is pretty slim. Review collected by and hosted on G2.com.

User interface is intuitive, user management is clean and integrates into Okta. Storage prices are reasonable for a cloud based system. Metrics on the back end help content marketers. Overall, a really helpful DAM tool that is being constantly improved and updated. There are some great modules that are available as add-ons as well. We use the Workflow and Brand assets modules and it really helps keep our org aligned with one powerful place for all assets. Review collected by and hosted on G2.com.

When we have issues or find errors it can take a few days to engage Bynder and get their help solving the issue. Most of the issues revolve around strange file types and the auto-encoding process on the back-end. We've also had problems with larger file sizes (25GB or bigger). A bit of a learning curve for admins and power users on the back-end. Review collected by and hosted on G2.com.

The team is extremely helpful! Kelsey was always there to answer any questions. This platform will improve DB's organization as well as help us organize and keep content for the future. Review collected by and hosted on G2.com.

Creating the links to the news tiles was a bit of a hassle, but once I figured it out we were good to go. Also organizing the homepage with dates is a bit hard to do, I wish it was more of a drag and drop to re-order type of a thing. Review collected by and hosted on G2.com.

Having a rep that you can get a hold of easily if you have any questions or needs. Review collected by and hosted on G2.com.

Can't think of any negatives. Never had any problems Review collected by and hosted on G2.com.

Ease of use of the portal, using the filter system as opposed to the older folder based system is so much more efficient and intuitive. The ability to share files up to 40gb is another benefit as we often use video and audio files. Also the waiting function is very helpful as we can review the assets before saving into the portal. Review collected by and hosted on G2.com.

It would be good if you could translate more of the architecture into another language. Bynder does give some functionality in this regard, but if it could be extended to say the main navigation tiles then that would quite beneficial. Review collected by and hosted on G2.com.

Through the many meeting we had with Bynder before we ever signed, through to the hand over, Bynder has been extremely helpful with making sure all our use cases were spoken to. We appreciated the level of thoroughness and their patience with us in answering the many questions we had. Their technical support is knowledgeable and very professional, while still being personable. Our on-boarding team, Rob and Nate, were superb. They made us feel very comfortable with the weekly meetings and the implementation schedule. There is a lot of work that goes into creating something like this and through their coaching and guidance it felt far less daunting of a task. I look forward to our future with Bynder and their platform allowing our company to run the way we want it to. Review collected by and hosted on G2.com.

We were hoping for a few more customization features and options on the homepage. There were a few technical issues that came up during the implementation process, that were ironed out. Review collected by and hosted on G2.com.

Bynder makes it easy for anyone at the CMA to search for the photo or video they need for their communications or marketing campaign. Review collected by and hosted on G2.com.

I don't like that your searches don't automatically clear and any future search becomes limited by that/those search words. It can be very frustrating, especially if you don't realize that the search stays there. Also, I don't like that when you hit the 'download' button, it automatically downloads ALL versions. The option should be to select the image that you would like to download. Review collected by and hosted on G2.com.

The ability to share frequently requested assets and have a robust asset library + Workstream for managing the design tasks. Review collected by and hosted on G2.com.

Not having a robust dashboard (it's coming) Review collected by and hosted on G2.com.

Relating assets and being able to save versions within one file. Review collected by and hosted on G2.com.

Developing a perfect taxonomy for a complex system has proven a bit complicated. Review collected by and hosted on G2.com.

We're using the Bynder DAM for managing global and also local assets. We have Multibranded assets in one tool and we have globally approved assets combined with local assets in one tool. We do like:

- flexibility in the tool (taxonomy)

- very user friendline, easy to learn

- great and efficient implementation process

- great team who supports you during implementation and afterwards with adapations Review collected by and hosted on G2.com.

Only some minor issues on the functionality. It would be great f.e. if the system would help/check when naming new assets.

Costs are rather high, although I do not have compared it lately with other vendors. Review collected by and hosted on G2.com.