--- title: Enjo Reviews meta_title: 'Enjo Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Enjo works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 5 scale: '5' date_modified: '2026-09-23' parent_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- # Enjo Reviews **Vendor:** Troopr Labs Inc. **Category:** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) **Average Rating:** 4.8/5.0 **Total Reviews:** 5 **AI Enabled:** This product embeds AI to enhance or extend its core functionality. ## About Enjo Enjo is an AI support agent that resolves employee and customer service requests end to end, including requests that require reading from or updating connected systems. Enjo Platform is the operating environment built around the agent: an AI helpdesk with an AI shared inbox for human agents, an AI knowledge base, a self-serve Help Center, automation tools, governance controls, and analytics. Enjo works in Slack, Microsoft Teams, website chat, a Help Center portal, and Slack Connect shared channels, and is used for AI ITSM and employee support in IT and HR as well as for AI customer service. Enjo is configured agent-first. The AI support agent is set up to resolve support work before a ticket queue is configured for human escalations, reversing the usual order of implementing a helpdesk and adding AI afterward. Enjo handles informational requests and transactional ones such as access requests, password resets, order status, and approvals. Every answer is grounded in the knowledge and memory the customer configures, with a citation on every response and synthesis data showing how the agent reached its answer. When confidence is low or risk is high, Enjo escalates with the full conversation, account context, and suggested next steps. Enjo has a free plan that includes generous AI credits, unlimited human agent seats, unlimited AI agents, unlimited channels, and access to the shared Inbox, Help Center, and Insights. No credit card is required, and pricing scales with AI usage rather than headcount. Same-day go-live is achievable: Aptean deployed Enjo to an initial cohort in a single day. AI support agent: end-to-end resolution in Slack, Microsoft Teams, website chat, and Help Center, with guardrails, personas, bulk testing before launch, and a playground for prompts and policies. AI helpdesk and AI shared inbox: escalation workspace with workload management, SLAs, saved views, ticket sync, office hours, and Agent Assist for summaries, reply suggestions, sentiment, and translation. AI knowledge base and Help Center: one knowledge layer across Confluence, SharePoint, Google Drive, Notion, Guru, past tickets, websites, and uploaded files, plus a requester-facing Help Center with AI search, multilingual content, SEO controls, and article generation from a website URL, connected docs, or ticket patterns. AI Actions and AI Flows: retrieve data and run operations in connected systems including Okta, Jira, and Salesforce, with multi-step orchestration, approvals, and fallbacks. Insights and governance: resolution, deflection, CSAT, and ROI reporting, with guardrails, audit logs, and role-based access control. Documented results include 63% autonomous resolution at Aurora, 30% deflection and 80% faster response at Delivery Hero, 120 agents equivalent volume and 200,000 requests accelerated per year at Aptean, and HR response times reduced from two to three days to minutes at Kraken. Enjo is backed by 600+ enterprise deployments, 99.9% uptime over seven years, and SOC 2 Type II, ISO 27001, and GDPR compliance. ## Enjo Pros & Cons Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews. **What users like:** - Users value the **bot creation** feature of Enjo for its effectiveness in automating support processes seamlessly. (1 reviews) - Users benefit from the **AI-powered assistance** in resolving requests effectively and efficiently through Enjo's chatbot development. (1 reviews) - Users find Enjo to be very **helpful in daily office tasks** , enhancing their productivity and efficiency. (1 reviews) - Users admire the **seamless integrations** of Enjo, enhancing workflow efficiency and productivity across their operations. (1 reviews) - Users appreciate the **messaging automation** of Enjo, streamlining communication and enhancing overall support efficiency. (1 reviews) - NLP Capabilities (1 reviews) - Usability (1 reviews) **What users dislike:** - Users often experience **software bugs and lag issues** with Enjo, affecting their overall satisfaction and usability. (2 reviews) - Users often experience **interface bugs** with Enjo, leading to a frustrating and inconsistent user experience. (1 reviews) - Users experience **slow loading** , facing bugs and lag issues that hinder their overall enjoyment of Enjo. (1 reviews) ## Enjo Reviews ### 1. Effortless Integration, Significant Time Saver **Rating:** 4.5/5.0 stars **Reviewed by:** Bhushan P. | Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through Google One Tap using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 30, 2026 **What do you like best about Enjo?** I really like how Enjo integrates easily with our existing Slack and JIRA workflow without adding complexity for the team. The AI agent and customizable knowledge base are particularly useful, as they leverage historical Slack conversations and our own knowledge sources to effectively handle routine queries. The flexibility to automate workflows, recurring reports, and repetitive tasks has been a major time saver and opens up new use cases for us. The initial setup was extremely easy and convenient, with the Enjo team providing hands-on support that made the onboarding and configuration process very smooth. Being able to streamline ticket creation and two-way sync management directly from Slack reduces a lot of manual effort. **What do you dislike about Enjo?** One area that could be improved is the usage/data limits. Having a monthly reset cycle or some form of rollover for unused limits would provide more flexibility, especially since usage can vary significantly from one month to another. It would also be helpful to have more visibility into usage consumption, along with alerts or visibility into the uploads/syncs before they are actually uploaded. More flexibility around managing or allocating these limits would make it easier for teams to scale their use of Enjo and experiment with additional automation and AI use cases without having to closely manage consumption. **What problems is Enjo solving and how is that benefiting you?** I use Enjo to automate support and operational workflows, streamlining ticket management in Slack and JIRA, saving us time. The AI agent handles repetitive queries, reduces manual effort, and uses a knowledge base to enhance query accuracy. ### 2. Enjo integration in Slack **Rating:** 5.0/5.0 stars **Reviewed by:** Pedro Arnaldo C. | Infrastructure Engineer, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 04, 2026 **What do you like best about Enjo?** the sheer number of options available for assigning an agent, where two agents can be very different **What do you dislike about Enjo?** Sometimes he can be very creative with his answers **What problems is Enjo solving and how is that benefiting you?** Many of the repetitive questions asked by users are answered by Enjo ### 3. About the uses of Enjo on a daily basis. **Rating:** 4.5/5.0 stars **Reviewed by:** Sonu K. | IOT tech, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** December 09, 2024 **What do you like best about Enjo?** Enjo is an AI-powered support automation platform that helps businesses automate. **What do you dislike about Enjo?** The Enjo interface can be changed, sometimes we face bugs in it. **What problems is Enjo solving and how is that benefiting you?** Sometimes we have more data and we can't sort it, at that time enjo is very helpful. ### 4. Enjo is very useful on daily basis. **Rating:** 5.0/5.0 stars **Reviewed by:** Priyanka J. | Sales, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** December 11, 2024 **What do you like best about Enjo?** It is very helpful in my daily tasks in office work. **What do you dislike about Enjo?** something use faced bugs and lag issues. **What problems is Enjo solving and how is that benefiting you?** Problem solving and shorting useful tools are very useful in my office work. ### 5. easy to use and delivers on its promise **Rating:** 5.0/5.0 stars **Reviewed by:** Shivasubramanian A. | Marketing - Marketing Communications, Graphic Design, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** December 02, 2024 **What do you like best about Enjo?** assistance in resolution of request with the power of AI **What do you dislike about Enjo?** nothing its quite simple and easy to use **What problems is Enjo solving and how is that benefiting you?** resolves support request quickly - [View Enjo pricing details and edition comparison](https://www.g2.com/products/enjo/reviews?qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-10-01+17%3A41%3A25+-0500&secure%5Bsession_id%5D=28679e8d-f8ca-42fd-85a6-810cf183db4f&secure%5Btoken%5D=83ce4e2fe53061c90c717918974603ddb5d94558d2e9f5c5ae6e409f0ffe6149&format=llm_user) ## Enjo Features **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Feedback Management** - Feedback Management **Dashboard** - Dashboard **Speech Recognition** - Speech Recognition **Proactive Error Detection** - Proactive Error Detection **Usage Tracking/Analytics** - Usage Tracking/Analytics **Alerts/Notifications** - Alerts/Notifications **Compliance Management** - Compliance Management **Document Management** - Document Management **Self Service Portal** - Self Service Portal **Autonomous Task Execution** - Autonomous Task Execution **Reporting/Analytics** - Reporting/Analytics **Sentiment Analysis** - Sentiment Analysis **Security & Compliance** - Security & Compliance **Data Security** - Data Security **Third-Party Integration** - Third-Party Integration **Human-in-the-loop (HITL)** - Human-in-the-loop (HITL) **Agentic Task Execution** - Agentic Task Execution **Natural Language Processing** - Natural Language Processing **Conversational AI** - Conversational AI **Multi-Language** - Multi-Language **Performance Metrics** - Performance Metrics **Integration into Third Party Applications** - Integration into Third Party Applications **Predictive Analytics** - Predictive Analytics **Interaction Tracking** - Interaction Tracking **AI Agent Configuration** - AI Agent Configuration **Adaptive Learning** - Adaptive Learning **IT Incident Management** - IT Incident Management **Automated Routing** - Automated Routing **Service Level Agreement (SLA) Management** - Service Level Agreement (SLA) Management **Knowledge Base Integration** - Knowledge Base Integration **Support Ticket Management** - Support Ticket Management **Workflow Automation** - Workflow Automation **Knowledge Base Management** - Knowledge Base Management **CRM Integration** - CRM Integration **Inquiry Routing** - Inquiry Routing **Contextual Guidance** - Contextual Guidance **Communications Management** - Communications Management **Proactive Chat** - Proactive Chat **Ticket Management** - Ticket Management **HR System Integration** - HR System Integration **Escalation Management** - Escalation Management **Proactive Tasking** - Proactive Tasking **Proactive Intervention** - Proactive Intervention **AI‑Powered Candidate Screening** - AI‑Powered Candidate Screening **Policy Enforcement** - Policy Enforcement **Interview & Scheduling Agent** - Interview & Scheduling Agent **Agent Governance** - Agent Governance **HR Automation** - HR Automation **Productivity Tools** - Notes - Internal Discussion - Assignments and Tasks - Workflows - Templates - Integrations - Tagging System **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Automation - AI IT Agents** - Document Processing - Feedback Collection **Conversational Automation - AI Agents for HR** - Conversational Assistants - Multi‑Language Support & Localization **AI & Conversational Intelligence - Enterprise AI Chatbots** - Retrieval-Augmented Generation (RAG) - Natural Language Understanding - Multi-Turn Conversations - Contextual Response Generation **Analytics** - Trends - Performance Tracking - Email Tracking **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Autonomy - AI IT Agents** - Adaptive Responses - Task Execution - Independent Decision Making - Problem Solving **Task Automation - AI Agents for HR** - Autonomous Task Execution **Knowledge & Data Integration - Enterprise AI Chatbots** - Real-Time Data Retrieval - API & Custom Data Connectors - Knowledge Base Integrations - CRM & ERP Integrations **Generative AI** - AI Text Generation - AI Text Summarization **IT Ticket Management - AI IT Agents** - Ticket Status Updates - SLA Monitoring - Ticket Categorization - Ticket Assignment - Automated Ticket Creation **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Shared Inbox** - Autonomous Task Execution - Decision Making **Predictive Analytics - AI Agents for HR** - Attrition and Engagement Prediction **Security, Governance & Compliance - Enterprise AI Chatbots** - Audit Logging - Role-Based Access Controls - Data Residency Controls - Response Guardrails **IT Support Automation - AI IT Agents** - Knowledge Base Utilization - Workflow Automation - Real-Time Troubleshooting - User Self-Service Assistance - Proactive Issue Detection **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Compliance & Policy - AI Agents for HR** - Policy Enforcement & Compliance **Administration & Deployment - Enterprise AI Chatbots** - Workflow Automation - Escalation Workflows - Conversation Analytics - Multi-Channel Deployment **Multi‑System Integration - AI Agents for HR** - System Integration & Data Access **Proactive Intervention - AI Agents for HR** - Proactive Nudges & Conversation Support **Agent Governance - AI Agents for HR** - Human‑in‑the‑Loop Governance **Talent Acquisition & Recruitment - AI Agents for HR** - AI‑Powered Candidate Screening - Interview & Scheduling Agent **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top Enjo Alternatives - [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews) - 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