NinjaOne Reviews & Product Details

NinjaOne offers a wide range of tools for remote desktop services, making it easy to apply changes without interrupting the end user. I also like that you can write scripts in CMD or PowerShell, and that Ninja provides a library of ready-made scripts that can be deployed to a computer almost instantly. From the available windows, you can open File Explorer and Task Manager, which helps you quickly pinpoint deeper issues, such as memory leaks. The platform is straightforward to learn, and most key functions are clearly displayed on the dashboard. Customer support has been excellent as well, with one-to-one sessions in addition to standard technical support. As someone who uses the full feature set regularly, I rarely run into problems. Review collected by and hosted on G2.com.

When remotely connected to a user, there are no chat logs available. As a result, the technician has to either take screenshots or manually copy the conversation across. Review collected by and hosted on G2.com.

Automations work as expected, patching (software and OS) is reliable, Ninja Remote is easy to use for both us and end user, remote powershell/cmd works well too. (There's now even background remote so we can log on and view event viewer for example without disturbing end user). NinjaOne is very easy to set up, customer service is fantastic and I often hear from my account manager who wants to check in with us. Active Discord community where both other customers and NinjaOne staff are on hand to assist. I am able now as well to remote into my Linux devices!

I like how I can see everything in one portal and that they are always adding new features. Even better is we can SSO onto the platform and it supports passkeys!

We are using it for documentation and our IT knowledge base and it is good to have everything in one place for our techs. I am also using it for vulnerability management between Defender and Crowdstrike as it's good to have everything in one place on the system I can actually do remediation work on and patching.

I have recently started testing backups with my NAS and this was so easy to set up, I am speechless! We use it to backup our servers too (even Linux now!) and even doing an image back up lets us go on and download individual documents for when a user has 'misplaced' something and we don't want to do a full server recovery. Although it does let us do a full recovery too easily using the tool that NinjaOne provide. That has worked well with our vSphere environment and provided a full server image recovery.

I use NinjaOne every day and I honestly would be lost without it as would my team. Review collected by and hosted on G2.com.

Devices that are offline are shown as unhealthy on the dashboard which I would prefer to not be included in the statistics. It does let me customise other health information though which is good.

I wish I could run patching/scripts on a scheduled basis if its missed, I think this is an upcoming feature... Review collected by and hosted on G2.com.

The UI is nice and simple to use, easy to install and set up and get going, the support team are helpful and easy to contact. The integrations into our ITSM product has been nice and simple. The fact everything is included in the main price rather than add-ons is also helpful, its excellent value for money. With regular updates and a clear road map it's also helpful to see what features are coming and easy to request ones they may not have thought off! Review collected by and hosted on G2.com.

The only part which bugs me is in patching, if you put all devices into the same policy, if they have updates they will all reboot at the same time rather than checking others are rebooting - we have had to script a workaround for this which was simple to do but a bit more leg work Review collected by and hosted on G2.com.

The software is user-friendly and covers the essential features expected from an RMM, such as inventory management, patch management, software deployment, and a library of commonly used, pre-packaged applications ready for deployment. It also provides remote access to endpoints, making end-user support straightforward. Navigation is simple, and you can search for devices by the logged-in user's name or computer name. Additionally, the software can query other network devices like switches and routers, retrieving traffic usage data and some health metrics. Integration with VMware for monitoring is also supported. The platform allows you to automate actions based on triggered events, such as restarting services, computers, or servers, or running scripts when specific events occur.

Support and onboarding are exceptional, offering unlimited expert sessions that can be scheduled in 20, 30, or 45-minute increments. This allows you to explore topics in depth with a support specialist who can assist with product configuration.

Deployment of the agent is quick and simple and by default it installs silently dont have to configure anything.

Another advantage is the ability to provide remote access to internal systems for both end users and administrators. You can assign specific systems for users to access remotely, which, for our Macs, is a significant improvement over relying on the Chrome remote access tool.

Patching is very easy to use and also incorporates AI to see if the released patches have issues based on internet forums like Reddit. Then you can hold these patches for a later date based off maturity . Review collected by and hosted on G2.com.

I think the biggest issue with the product is some of the details are missing in the inventory for instance serial numbers of monitors are not available and you have to use scripting to return that data. They just need to bring back more details on inventory items that I am used to with another product called PDQ. Does not have system imaging either. Would be nice if it integrated in to Service Desk from Manage Engine. Review collected by and hosted on G2.com.

The UX is the headline for me. Everything (for the most part) is where I'd expect it to be and that is very rare for SaaS especially coming from Microsoft & Kaseya MSP level products.

We've had no issues with performance and are overall surprised it is as fast and responsive as it is.

The pricing is fair overall and pricing per endpoint is definitely a good way to go. I'm unsure if there is user-based pricing but in our case there wasn't and this discourages penny pinchers from having multiple technicians use a single user.

Support & Onboarding have been highly useful and aren't pushy, presumptuous and match our energy quite well. Review collected by and hosted on G2.com.

Organizations are expected to be setup prior to remoting into systems. In Kaseya's VSA9 we were able to type in a "machine group" when running the installer. This then creates that machine group if it does not already exist. If it does, it adds the endpoint to that group. This made things a lot easier for us with new customers on our bench. Review collected by and hosted on G2.com.

We cant really say enough good things about NinjaOne. Its streamlined so many repetitive system admin related tasks for us and has allowed us to create a predictably configured fleet of end user computers by using task automation and policies and to easily run scripts on single or groups of computers. The interface is simple and intuitive and its taken new support members a matter of hours to get accustomed to it.

With new features also being added regularly its reassuring to know we haven't just purchased a static product and instead a set of tools that has the potential to grow with the business.

The built in remote control tool is also great and we have started using that more so than Teamviewer now. We have it configured to a point now where its really looking after itself and beyond some spot checks that we carry out weekly theres little for us to regularly maintain.

Support team are quick and knowledgable.

Still one of the best RMM tools on the market (even at the very competitive license costs). Review collected by and hosted on G2.com.

We've not encountered any negatives with the product, there is nothing to fault with RMM based on our usage Review collected by and hosted on G2.com.

I like the interface for the RMM portion. At a glance, I can see how many computers are online. If any are unhealthy (multiple reason why this would be). Servers,workstations, and NMS and quickly jump into each to dig down into their list. Review collected by and hosted on G2.com.

Alerts do not go away quickly. We have alerts if a server has not rebooted in 30 days, from Ninja, I can remote in and reboot the system. I also have the option to send a reboot command from ninja. Either way it is done, ninja will log that it has rebooted but the alert will not go away for a few days. You can manually remove the alert but I do not think it was designed to be that way. I also did not like the reporting and the views in the ticketing system portion of it. For that reason, we took our ticketing to another platform. The views would not always show you what they were suppose to. I would have the option to see all open tickets and it would not show, or show me all closed and it would fail to load them. I had to work out of the all ticket view and that can be quite annoying to have to scroll through all the closed tickets to reach an older opened one. Review collected by and hosted on G2.com.

NinjaOne gives me clear insight into what’s happening on my clients’ machines. From a single portal, I can see software installs, antivirus threats, and a lot more data than I’ll probably ever be able to fully sort through. On the antivirus side, the integration with Bitdefender GravityZone is amazing. I can source the licenses and manage everything directly through the N1 portal.

The portal itself is very easy to use, logically laid out in my opinion, and fast. I was honestly shocked at how low the price was. I’d always heard that N1 was a “premium, big MSP” product and assumed it might never be within my reach, but it’s very affordable in my opinion.

Support has been great so far, although I’ve only needed to contact them once. Onboarding was also a great experience, and I really appreciate having ongoing access to engineers. Review collected by and hosted on G2.com.

Some of the policy settings can be a bit difficult to configure the first time around, and setting up alerts can also be somewhat troublesome initially. That said, the support/onboarding engineers are great and always willing to help. Review collected by and hosted on G2.com.

Fast, reliable remote monitoring and management client. Review collected by and hosted on G2.com.

Personally, I have nothing bad to say about this product or anything I dislike. At the end of the day it's not NinjaOne that has the problem with updates, the finger always points to Microsoft. Review collected by and hosted on G2.com.

The intuitive interface, reliable performance, and versatility of the features are the main highlights. My customer support team has gained new agility in responding to incidents and proactively managing devices. The monitoring and alerts module is extremely effective, remote scripts work flawlessly, and the integration with backup and antivirus tools greatly facilitates daily work. The centralized visibility of endpoints and detailed inventory save us precious time in diagnostics and troubleshooting. Review collected by and hosted on G2.com.

So far the experience has been very positive. If I had to point out something, it would be the desire to see greater flexibility in custom reports and more granularity in permission management by role – areas where there is still room for improvement, especially in MSP environments with multiple clients. Review collected by and hosted on G2.com.