--- title: NinjaOne Reviews meta\_title: 'NinjaOne Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 5033 reviews by the users' company size, role or industry to find out how NinjaOne works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 5033 scale: '5' date\_modified: '2026-08-27' parent\_category: name: Endpoint Protection url: https://www.g2.com/categories/endpoint-protection ---

# NinjaOne Reviews & Product Details

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NinjaOne is the unified IT operations platform that helps IT teams and managed service providers manage, secure, and support every endpoint from a single cloud-native console. Nearly 40,000 customers across 140+ countries use NinjaOne to replace fragmented point tools with one platform built to scale. The platform brings together the core work of modern IT operations: endpoint management, autonomous patch management, vulnerability management, endpoint and SaaS backup, remote access, and IT service desk. Teams monitor and control Windows, macOS, Linux, mobile, and virtual devices in one place, automate routine work with policy-based automation and human-centered AI, and cut the cost and risk that come from running many disconnected tools. NinjaOne serves internal IT teams and MSPs alike, from lean IT departments to mid-market and large enterprise organizations managing distributed, multi-site environments. Common uses include consolidating IT tooling, automating patching for security and compliance, managing distributed and hybrid workforces, improving endpoint visibility, and strengthening backup and ransomware readiness. NinjaOne has maintained a 98 percent customer satisfaction score for more than five years, backed by free unlimited onboarding and 24/7 support in seven languages. Organizations that move to NinjaOne report replacing four or more separate tools with the single platform. NinjaOne is FedRAMP Moderate Authorized and SOC 2 Type II and Type III compliant, and supports audit-ready compliance evidence across frameworks including CMMC, ISO 27001, and HIPAA. The mission behind the platform is simple: unify IT to simplify work, giving IT teams better tools and employees a great technology experience at work.

* * *

Product Website
 NinjaOne
Seller
 [NinjaOne](https://www.g2.com/sellers/ninjaone)
Discussions
 [NinjaOne Community](https://www.g2.com/products/ninjaone/discuss)
Languages Supported
 

Danish, German, English, French, Italian, Dutch, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish

Solution Type
 
All-in-One

Overview by
 Milan Lostica

 ![Ironclad](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ironclad")
Used by Ironclad and 8 others

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## Value at a Glance

Averages based on real user reviews.

### Time to Implement

1 month

[
View More Pricing Information
](https://www.g2.com/products/ninjaone/pricing)

## NinjaOne Integrations
(162)

What do users say about integrations?

Verified by NinjaOne
[Show More Integrations](https://www.g2.com/products/ninjaone/integrations)

  

RM

Robert M.

Tier II Network Engineer/Supervisor

Small-Business (50 or fewer emp.)

9/3/2024

"Impowered Our MSP to Resolve Issues Quickly and Grow Quickly"

4.5/5

What do you like best about NinjaOne?

I love NinjaOne's Customer Support. Any software our company deals with always has excellent customer service. If we are down, we want to be able to call on a trusted support team to get them resolved quickly, which Ninja has always strived with.

Their tools are by far the best in the game, making site navigation smooth and easy for our clients to manage.

Implementation is super easy as the MSI doesn't prompt the user for anything and allows for a smooth onboarding.

We have integrated with two or three different platforms that Ninja supports including our PSA tool making it a one-stop shop for all of our needs. Review collected by and hosted on G2.com.

What do you dislike about NinjaOne?

So far, we have yet to come across a dislike. There is one small Feature request we would like to see come to life and be apart of their platform, but we have yet to get it approved. Review collected by and hosted on G2.com.

What problems is NinjaOne solving and how is that benefiting you?

They are adding more and more features so you don't have to work with difference vendors or software to get it all done for your client. Review collected by and hosted on G2.com.

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7/24/2026
Current UserValidated ReviewerSource: Organic

  

SF

Steph F.

Senior Support Consultant

Small-Business (50 or fewer emp.)

2/18/2026

"Single Portal for Easy Device Management, Remediation, and Remote Support"

5/5

What do you like best about NinjaOne?

The layout of the platform is clear, user-focused and easy to navigate. The relevant information is displayed, and columns can be easily added and changed depending on your needs. The agent gathers all necessary device data, which is especially useful when a device is offline. Knowing that update and patch management are automated lets us focus on other areas of the business. Being able to quickly connect to end users through their device, including the ability to input administrator credentials when needed, is invaluable. Review collected by and hosted on G2.com.

What do you dislike about NinjaOne?

No ability yet to send a message before connecting to a device, but I understand this is under development. It would also be useful to send a message to a device without a user logged in, as currently the chat function is only enabled during user login. Review collected by and hosted on G2.com.

What problems is NinjaOne solving and how is that benefiting you?

It provides quick access to a snapshot of devices across an organisation. It’s a secure remote management tool that makes it easy to connect to customer devices. I also find it straightforward to manage and view devices, and to gather key information about them. Deploying scripts and software in bulk is simple as well, and scheduling those deployments is easy to set up. We have configured the platform to integrate with our ticketing system, Halo, which records the asset information against the owner of the device. Review collected by and hosted on G2.com.

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8/17/2026
Current UserValidated ReviewerSource: Organic

  

 ![Angel Rayl F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Angel Rayl F.")
AF

Angel Rayl F.

IT Support Technician

Apparel & Fashion

Mid-Market (51-1000 emp.)

1/20/2026

Business partner of the seller or seller's competitor, not included in G2 scores.

"Modern UI, Fast Deployment, and Powerful Machine Access and Management"

4/5

What do you like best about NinjaOne?

The UI is very clean and modern. It’s easy to navigate, keeps clutter to a minimum, and makes it quick to train new techs.

Deployment is fast thanks to a lightweight agent and straightforward endpoint onboarding. Patch management is also a strong point, with reliable OS and common app patching, plus scheduling and approval controls.

Remote access tools are excellent: remote control is smooth, performance is good, and the session features are genuinely useful. Automation and scripting are flexible as well, with policies, scripts, and workflows that help reduce repetitive work.

Monitoring and alerts are clear, with sensible thresholds and good visibility into overall device health. Asset and inventory visibility is another highlight; hardware and software inventory is easy to pull for audits and planning.

Integrations with ticketing/PSA tools work well and help keep the workflow centralized. Reporting is solid too, with useful built-in reports for patch status, device compliance, and operational metrics. Support has been a good experience overall, with responsive help and strong documentation/community resources, though it can vary by region. Review collected by and hosted on G2.com.

What do you dislike about NinjaOne?

Pricing can add up: costs may rise as you add features, endpoints, or optional modules.

Some advanced features feel “power-user”: deeper automation/reporting can take time to master.

Limited customization in a few areas: certain dashboards/reports/layouts aren’t as flexible as expected.

Occasional alert noise: monitoring needs tuning to avoid too many notifications.

Third-party patch coverage varies: not every app is covered equally; may need custom scripts for niche software.

Remote session feature gaps: depending on your needs, you might miss a couple of advanced remote-control extras found in dedicated tools.

Mac/Linux depth may differ: cross-platform is supported, but Windows management is usually the strongest.

Feature requests take time: some improvements depend on roadmap timing. Review collected by and hosted on G2.com.

What problems is NinjaOne solving and how is that benefiting you?

I use it to access stores remotely so I can provide proper support. It allows multiple connections at the same time, and it also makes it easy to send and receive files when needed.

organize a list of all the stores we have and how many computers we have on each store.

I can check whether stores have conectivity or not, and properly setup and configure Point of Sell machines on all of our stores when needed. Review collected by and hosted on G2.com.

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8/13/2026
Current UserValidated ReviewerSource: Organic

  

 ![Drew B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Drew B.")
DB

Drew B.

Systems Administrator

Mid-Market (51-1000 emp.)

10/31/2023

"Revolutionalised Our Workflows"

5/5

What do you like best about NinjaOne?

Automations work as expected, patching (software and OS) is reliable, Ninja Remote is easy to use for both us and end user, remote powershell/cmd works well too. (There's now even background remote so we can log on and view event viewer for example without disturbing end user). NinjaOne is very easy to set up, customer service is fantastic and I often hear from my account manager who wants to check in with us. Active Discord community where both other customers and NinjaOne staff are on hand to assist. I am able now as well to remote into my Linux devices!

I like how I can see everything in one portal and that they are always adding new features. Even better is we can SSO onto the platform and it supports passkeys!

We are using it for documentation and our IT knowledge base and it is good to have everything in one place for our techs. I am also using it for vulnerability management between Defender and Crowdstrike as it's good to have everything in one place on the system I can actually do remediation work on and patching.

I have recently started testing backups with my NAS and this was so easy to set up, I am speechless! We use it to backup our servers too (even Linux now!) and even doing an image back up lets us go on and download individual documents for when a user has 'misplaced' something and we don't want to do a full server recovery. Although it does let us do a full recovery too easily using the tool that NinjaOne provide. That has worked well with our vSphere environment and provided a full server image recovery.

I use NinjaOne every day and I honestly would be lost without it as would my team. Review collected by and hosted on G2.com.

What do you dislike about NinjaOne?

Devices that are offline are shown as unhealthy on the dashboard which I would prefer to not be included in the statistics. It does let me customise other health information though which is good.

I wish I could run patching/scripts on a scheduled basis if its missed, I think this is an upcoming feature... Review collected by and hosted on G2.com.

What problems is NinjaOne solving and how is that benefiting you?

OS and Software patching and showing at a glance which devices this has failed on, and most importantly for us being able to automate scripts on devices which helps us keep other aspects of the workstations up to date. This has saved us countless hours of work not just for the IT team but saved a lot of chargeable time being lost from our fee earning staff.

I also now have it monitoring my online servers as an uptime monitor to see if they are offline so I can find out before my users tell me.

It is also providing us with backups and I can quickly access them via NinjaOne to download a file a user has mistakenly deleted (even on Linux!). There is also an option to do a full image restore which we have been able to do when transferring a broken workstation into a virtual machine which is something we would not have been able to easily do before NinjaOne.

We also use it for MDM to ensure that company owned iPhones and Androids are being updated and we can remote wipe them and change passcodes if users forget them. I can also push out apps to users to make sure they all have the ones they need to be able to do their work. Review collected by and hosted on G2.com.

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7/21/2026
Current UserValidated ReviewerSource: G2 invite

  

MK

Marcin K.

IT

Mid-Market (51-1000 emp.)

5/14/2024

"Your all-in-one remote desktop solution"

4.5/5

What do you like best about NinjaOne?

NinjaOne offers a wide range of tools for remote desktop services, making it easy to apply changes without interrupting the end user. I also like that you can write scripts in CMD or PowerShell, and that Ninja provides a library of ready-made scripts that can be deployed to a computer almost instantly. From the available windows, you can open File Explorer and Task Manager, which helps you quickly pinpoint deeper issues, such as memory leaks. The platform is straightforward to learn, and most key functions are clearly displayed on the dashboard. Customer support has been excellent as well, with one-to-one sessions in addition to standard technical support. As someone who uses the full feature set regularly, I rarely run into problems. Review collected by and hosted on G2.com.

What do you dislike about NinjaOne?

When remotely connected to a user, there are no chat logs available. As a result, the technician has to either take screenshots or manually copy the conversation across. Review collected by and hosted on G2.com.

What problems is NinjaOne solving and how is that benefiting you?

NinjaOne allows me to remotely help users who need assistance, while also letting me monitor and manage their systems effectively. Automation and scripting also help out in saving time and applying scripts across the entire network. Review collected by and hosted on G2.com.

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7/21/2026
Current UserValidated ReviewerSource: Organic

  

 ![Brandon N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brandon N.")
BN

Brandon N.

Manger of Desktop Technology

Mid-Market (51-1000 emp.)

8/4/2026

"PXE Imaging and New PC Automation That Dramatically Speeds Up Deployment"

5/5

What do you like best about NinjaOne?

My absolute favorite feature is the imaging with PXE boot. I have coupled that with a "new pc" automation script to add our break glass admin, name the PC, and add it to the appropriate OU. This has significantly reduce our time from box to user on new machines Review collected by and hosted on G2.com.

What do you dislike about NinjaOne?

This is a difficult question to answer because there really isn't anything. The only thing I could maybe point to was adding apps to Apple devices when integrated with Apple Business Manager but it is honestly 100% on the Apple side, not Ninja. Any MDM will encounter the same frustrations. Review collected by and hosted on G2.com.

What problems is NinjaOne solving and how is that benefiting you?

Patching. We were previously paying a vendor to patch our Windows machines with very little insight and control. We now have full control over what is and is not patched and when. Because of the parameters available for automatic approval we have had very little increased time for maintaining this system. Review collected by and hosted on G2.com.

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Current UserValidated ReviewerSource: Organic

  

PV

Pedro V.

Gestor Técnico de Cliente

Small-Business (50 or fewer emp.)

7/29/2026

"An intuitive and efficient platform for endpoint management"

4.5/5

What do you like best about NinjaOne?

What I like most about NinjaOne is the simplicity of the platform, combined with the ability to centralize endpoint management. The interface is intuitive, making daily work more fluid and allowing for device monitoring, task automation, patch management, and remote support from a single location. I also highlight the speed of implementation, the reliability of monitoring, and the flexibility of automations, which help reduce repetitive tasks and increase the efficiency of the IT team. Review collected by and hosted on G2.com.

What do you dislike about NinjaOne?

Although NinjaOne is quite a comprehensive platform, I still see some areas where it could evolve. In certain scenarios, the options for customizing reports and dashboards could be more advanced and flexible, to better meet specific needs. Additionally, some more complex configurations and automations require a longer learning time before they can be fully utilized. Review collected by and hosted on G2.com.

What problems is NinjaOne solving and how is that benefiting you?

NinjaOne is addressing the need to manage all equipment from a single platform. It allows monitoring devices, applying updates, executing maintenance tasks, and providing remote support quickly and efficiently. With this, I can reduce the time spent on repetitive tasks, respond faster to incidents, and have a clearer and more complete view of the infrastructure's state. Review collected by and hosted on G2.com.

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Current UserValidated ReviewerSource: OrganicAI Translated

  

PA

Paolo A.

IT System Administrator Senior

Mid-Market (51-1000 emp.)

7/29/2026

"Bringing NinjaOne Onboard Was a Game-Changer for Our IT Teamice Visibility and Control"

5/5

What do you like best about NinjaOne?

Proposing and implementing NinjaOne in my company was one of the best decisions I’ve made. What stands out the most is how reliable and responsive the platform is. It gives us total visibility and control over our entire fleet of devices from a single dashboard. Script execution, automated patching, and monitoring just work out of the box without the clunkiness of traditional RMM tools. It made our team significantly more proactive and efficient. Review collected by and hosted on G2.com.

What do you dislike about NinjaOne?

It's hard to find major drawbacks because the product is constantly improving. Occasionally, minor feature updates change the location of certain settings in the UI, requiring a brief period of re-adaptation. Also, initial onboarding requires some time to set up automation policies properly to get maximum value, but once configured, it runs smoothly Review collected by and hosted on G2.com.

What problems is NinjaOne solving and how is that benefiting you?

NinjaOne bridges the gap between endpoint monitoring, remote support, and software management. It eliminates tool fragmentation by delivering a fast, reliable, all-in-one solution. This has greatly improved our team's operational efficiency, and given us full control over our endpoint inventory. Review collected by and hosted on G2.com.

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Current UserValidated ReviewerSource: Organic

  

DD

Dewald d.

Head of IT

Mid-Market (51-1000 emp.)

7/29/2026

"One Console for Patching, Deployment, and Remote Access—Automation That Saves Hours"

5/5

What do you like best about NinjaOne?

We run NinjaOne across roughly 290 endpoints spread over three sites, and the biggest win is that one console covers patching, software deployment, and remote access without stitching three tools together. The scripting and automation engine is what I use most — I can push a PowerShell script to a device group and see the exit codes and output per machine, which has cut a lot of manual remote sessions out of my week. Policy inheritance across organisations and locations means a new machine picks up the right patch schedule and agent config the moment it registers, so onboarding is close to zero-touch. Entra ID SAML SSO was straightforward to enable and keeps technician access tied to our normal identity controls. Agent overhead on endpoints is light enough that users don't notice it, which matters when you're supporting production areas that can't tolerate slowdowns. Review collected by and hosted on G2.com.

What do you dislike about NinjaOne?

The permissions model is the main gap for us. Roles are scoped at organisation level, so I can't cleanly restrict a technician to a single site — anyone with rights to the organisation effectively has rights everywhere in it. In a multi-site environment where each plant has its own on-site support, per-location role scoping would be a significant improvement.

Automation queuing is the other frustration. Scheduled scripts and policy-driven tasks occasionally sit queued and don't fire until the agent next checks in or the job is manually re-run, which makes it hard to trust that a push has actually landed without going back and verifying results per device.

Bulk tenant migration was also rougher than expected. Moving agents between tenants relies on community scripts rather than a supported native path, and a meaningful share of endpoints didn't re-register cleanly and had to be uninstalled and reinstalled by hand. Review collected by and hosted on G2.com.

What problems is NinjaOne solving and how is that benefiting you?

The core problem it solves for us is physical distance. We support around 290 endpoints across three sites in different provinces, and before NinjaOne a meaningful share of routine work meant either a site visit or coordinating a time with the user to get onto their machine. Now patching, software deployment, and most troubleshooting happen remotely from one console without the user needing to stop what they're doing.

Practically, that means a task like deploying a config change or pulling diagnostics across a site is a scripted push against a device group rather than five individual remote sessions. The time saved on routine work is the clearest return — it frees the team up for project work instead of running to workstations. The remote access being built in also removed a separate tool and its licence cost from the stack.

Patch compliance is the second benefit. Policy-driven patching by device group gives us visibility of which machines are current and which have failed, which matters in a regulated environment where we need to evidence that endpoints are maintained. Previously that picture had to be assembled manually.

The console itself is straightforward enough that a new technician is productive on it quickly, which shortened onboarding for us more than I expected. Review collected by and hosted on G2.com.

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Current UserValidated ReviewerSource: Organic

  

 ![Matt F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Matt F.")
MF

Matt F.

CEO

Small-Business (50 or fewer emp.)

7/28/2026

"Lightweight, Fast, and Intuitive RMM Tool with Great Value"

5/5

What do you like best about NinjaOne?

I really enjoy how lightweight the agent is and how fast it responds. When we add new conditions or deploy automations, they almost seem to happen instantly, which is not our experience with other solutions.

The Interface is easy to use and intuitive. It integrates with most of the systems we need it to. Our pricing is reasonable for the features and functionality that are offered. I'm not sure what else to say. It's a great RMM tool. Review collected by and hosted on G2.com.

What do you dislike about NinjaOne?

They often roll out new features, which is awesome, but they are often released too early and feel half-baked. It takes a good amount of time before they are usable. Review collected by and hosted on G2.com.

What problems is NinjaOne solving and how is that benefiting you?

The set-and-forget nature of the conditions and automations gives me peace of mind by keeping an eye on things for us and remediating when possible. It allows us to be more attentive to our end users and only bothers us with what we need to take action on. Review collected by and hosted on G2.com.

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Current UserValidated ReviewerSource: Organic

## Questions about NinjaOne? Ask real users or explore answers from the community

Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights.

[
Ask about NinjaOne
](https://www.g2.com/products/ninjaone/discussions/new)

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
G2

Verified User
•
Last activity over 3 years ago

Where are the NinjaRMM servers located?

2 Upvotes

1

[
Join the conversation
](https://www.g2.com/discussions/5996-server)

 ![Sujith N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sujith N.")
SN

Sujith Nair
•
Last activity over 1 year ago

Best network monitoring software?

1 Upvote

0

[
Join the conversation
](https://www.g2.com/discussions/best-network-monitoring-software)

[
View all Discussions
](https://www.g2.com/products/ninjaone/discuss)

## Pricing Insights

Averages based on real user reviews.

### Time to Implement

1 month

### Return on Investment

6 months

### Average Discount

11%

[
View More Pricing Information
](https://www.g2.com/products/ninjaone/pricing)

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##### ##### NinjaOne Features

Administration

Screen Sharing

File Sharing

Unattended Remote Access

Inventory Management - Remote Monitoring & Management (RMM)

Device Management

Monitoring and Management

Remote Monitoring

Asset Tracking

Application Deployment

Service Management

Remote Access

[
View More Features
](https://www.g2.com/products/ninjaone/features)

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##### Categories on G2

[IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools)[Remote Support](https://www.g2.com/categories/remote-support)[Endpoint Management](https://www.g2.com/categories/endpoint-management)

[Patch Management](https://www.g2.com/categories/patch-management)[Mobile Device Management (MDM)](https://www.g2.com/categories/mobile-device-management-mdm)[Unified Endpoint Management (UEM)](https://www.g2.com/categories/unified-endpoint-management-uem)[IT Asset Management](https://www.g2.com/categories/it-asset-management)[Enterprise IT Management](https://www.g2.com/categories/enterprise-it-management)[Network Monitoring](https://www.g2.com/categories/network-monitoring)[Server Backup](https://www.g2.com/categories/server-backup)[Remote Monitoring & Management (RMM)](https://www.g2.com/categories/remote-monitoring-management-rmm)[Incident Management](https://www.g2.com/categories/incident-management)[Online Backup](https://www.g2.com/categories/online-backup)[SaaS Backup](https://www.g2.com/categories/saas-backup)[IT Documentation](https://www.g2.com/categories/it-documentation)[Autonomous Endpoint Management (AEM)](https://www.g2.com/categories/autonomous-endpoint-management-aem)[PC Backup](https://www.g2.com/categories/pc-backup)[Email Archiving](https://www.g2.com/categories/email-archiving)

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