NinjaOne Reviews & Product Details

Ease of use. The program doesn't really have a steep learning curve. I was able to pick it up within a few hours and was zipping through it like I had been using it for years. The KB is also filled with information that pointed me in the right direction a few times.

The UI is very well thought out and the lack of "AI features" is a breath of fresh air.

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(Updated review as of 1/29/26) - We have been using NinjaOne for a little more time and now that it is completely configured to our liking, we can't imagine a world without it. It's snappy and responsive, makes patching and rebooting a breeze, and is a very powerful tool. Our team has saved a ton of time by switching to NinjaOne. Review collected by and hosted on G2.com.

Not much to dislike. I think my only gripe is that Software dashboard looks pretty bare bones.

We would like some additional network monitoring features. Review collected by and hosted on G2.com.

NinjaOne strikes the perfect balance between power and simplicity. The platform is genuinely easy to use — the interface is clean, fast, and intuitive, so technicians can jump in daily without friction. Implementation was straightforward, with agents deploying smoothly across mixed environments and policies easy to standardize.

Customer support is another standout: responses are fast, knowledgeable, and actually helpful, which is rare in the RMM space. We use NinjaOne constantly throughout the day because it centralizes so many functions: monitoring, patching, automation, remote access, scripting, and asset management. Despite having a large feature set, everything feels cohesive rather than bolted on. Integrations with PSA, documentation, security tools, and especially the built‑in Bitdefender integration are simple to configure and work reliably, which reduces operational overhead for our MSP. Review collected by and hosted on G2.com.

No real dislikes. NinjaOne is evolving quickly, and most of the features we’d love to see are already on their roadmap or in development. Review collected by and hosted on G2.com.

I'm a huge fan of putting the Custom Fields to use through automations and scripts. I suggest anyone who wants to master NinjaOne to become a master in Custom Fields! As a bonus, I really like being able to get into Background Mode to administer the workstations without having to disturb the user. I also like the cross platform functions allowing me to help Windows, Mac and Linux users across our tenant. Review collected by and hosted on G2.com.

I haven't seen any downside. The pricing is fair and the upside is nothing but better access, control and visibility of your environment. If I could improve one thing, it would be adding in more features like host monitoring through PING/SNMP/Probes like PRTG or Zabbix. It would be helpful to be able see maps of your entire network and see problems pop up on a dashboard view. Another thing that I think would be useful are more AI features or a chatbot with visibility into our tenant. Review collected by and hosted on G2.com.

NinjaOne has fundamentally transformed how we manage our IT infrastructure. The single best thing is its truly unified platform. Before NinjaOne, we were juggling multiple tools for patching, remote access, and monitoring. Now, it's all under one clean, intuitive dashboard. The automation capabilities are a massive time-saver; we've automated routine maintenance and patch deployment across all our devices, which has freed up our IT team to focus on strategic projects instead of constant firefighting. The remote access is fast and reliable, allowing us to support our users instantly, no matter where they are. On top of the excellent platform, their customer support is top-notch; they are responsive, knowledgeable, and genuinely helpful whenever we have a question. As our organization grows, NinjaOne's scalability gives us complete confidence that our IT management can keep pace. Review collected by and hosted on G2.com.

Honestly, it's difficult to find significant faults with the platform itself. From an integration perspective, while the existing integrations are good, we are eagerly looking forward to a future Jira extension, as this would be a huge boost to our workflow. Additionally, a deeper integration with SentinelOne would be incredibly valuable. Specifically, the ability to more seamlessly patch vulnerabilities flagged by SentinelOne and have the vulnerability list automatically update post-patching would make the combination of these two tools even more powerful. Review collected by and hosted on G2.com.

I have used a similar tools throughout my career in IT and I have found NinjaOne to be one of the most responsive and easy to use. I would also like to point out how simple it was to integrate the tool into our environment and quickly deploy the agents to our various devices. Since our first talk with NinjaOne, up to now where the tool is fully integrated into our environment, we have received the same level of customer support with timely and friendly communication.

Update (1/27/2026): Our organization has really benefited from the visibility and patching functionality NinjaOne provides. Our team has saved a ton of time in tasks that used to be manual. Review collected by and hosted on G2.com.

I would love to see some improvements to the UI of the management portal. Specifically related to getting to certain administrative settings quicker that seem to be a few menus down. We would also like to see more features from the network monitoring side. Review collected by and hosted on G2.com.

I use NinjaOne every day. I find it more useful than any other tool that I have used in my IT career. NinjaOne. It is simple to implement and integrates with our security software, allowing it to notify my team of security issues. There are many other integrations with other security software and ticketing systems, which are listed on their site.

NinjaOne continues to add more features every few months. The last version introduced custom payloads for Apple MDM, which makes single-app configurations possible and also helps with installing apps that require specific configurations for setup.

Device tags are now available. I can now create tags and apply them to specific devices that will work with automation and device deployment. Unmanaged devices can now be tracked within NinjaOne, such as printers, headsets, phones, and other higher-cost devices, which makes reporting and audits much easier. Review collected by and hosted on G2.com.

I would like to see emails that are formatted in a more legible/readable layout. A lot of notifications are now harder to read and have become a blob of info that makes it hard to find specific information quickly and easily. An example of this is Active Directory notifications. They show as a paragraph of information, and it's very difficult to sort everything out. Review collected by and hosted on G2.com.

The dashboard is very intuitive, the wealth of features that are all under one hood can't be beat. I like that my ticketing system, knowledge base, remote desktop, backups, and EDR system is all under one pane of glass. Review collected by and hosted on G2.com.

Not too many downsides, the team is great about fixing any bugs rathe quickly and listening to its customer base about want's and things that dont work as well as they should. Review collected by and hosted on G2.com.

I’ve really enjoyed being able to use PowerShell for employees from my desktop — it saves me a lot of time not having to go around to every computer to make changes. I write scripts and then run them on each computer from my office. I’m somewhat new to using NinjaOne, so I’m sure it has a lot more features that will help improve my workflow as I become more familiar with it.

The remote desktop feature is also nice to use and has helped with remote workers, letting me see what they’re doing. Lately, I’ve been using NinjaOne a lot for my workflow. My company is working toward higher network security, and it’s made it a lot easier to perform tasks and testing.

Customer service has been great — we had a payment issue, and I sent an email to their billing support. They had it fixed the next day since I sent it at the end of the workday. Review collected by and hosted on G2.com.

I currently don't dislike anything, maybe the learning of all the amazing features. Review collected by and hosted on G2.com.

What I appreciate most about NinjaOne is their continued commitment to improving the platform through regular feature enhancements and ongoing development. It’s clear the product is actively evolving to meet customer needs.

I also value the level of support NinjaOne provides. When assistance is needed, I can quickly reach knowledgeable staff who offer expert guidance and practical solutions. Additionally, the Zoom-based training sessions are extremely helpful, as they provide deeper insight into both existing capabilities and features we may not yet be fully utilizing, allowing our team to get more value from the platform. Review collected by and hosted on G2.com.

At this time, there isn’t anything I strongly dislike about NinjaOne. Overall, the platform has been reliable and continues to meet our needs well.

If I were to note an area for improvement, it would be the NinjaOne Android app. While I greatly appreciate having a mobile app available, I have experienced some usability issues related to dark mode on Android. These appear to be minor UI inconsistencies, but addressing them would further improve the mobile experience. Review collected by and hosted on G2.com.

I find Ninja one greatly helpful in managing my ticket load, navigating to what needs to be done and understanding the SLA's that are possible using this software, I find it great how easy it is to make use of installers and get the program onto end user devices in order to monitor and provide assistancance, So fare when i've had to interact with NinjaOnes support they've been patient and willing to assist where possible, I use this daily along with teh whole of my team, it has integrated within our works ecosystem perfectly and easily. Review collected by and hosted on G2.com.

It would be really cool to see further built-in scripting options for the software as well as some more options for supporting Linux. However, currently as a platform its hard to fault it. Review collected by and hosted on G2.com.