NinjaOne Reviews & Product Details

Provides everything I need for remote monitoring and management for all my sites. I really like the simple at-a-glance dashboard for the overall status of my systems. Integration of AI features to patch management is great as NinjaOne shows any known issues and general sentiment of patches, allowing me to decide whether I apply the patch right away or wait. Review collected by and hosted on G2.com.

Building reports is lacking. The UI is generally clean and simple but for reporting it is too clean and simple that there's no granularity to customize the reports. There's a few stock reports and generic data tables. Review collected by and hosted on G2.com.

Ninja has a very intuitive layout and puts the important information right on the agent home page. I also really like enabling notifications so I can stay on top of what my nodes are doing, and who’s doing it. And I can’t forget Ninja Backup, it was instrumental in recovery from a nasty cyber attack, and another time when a lightning strike took out 9 UPSs and my DC. Thank you, Ninja! Review collected by and hosted on G2.com.

There aren't much i dislike about it, however yes, there are some areas I find cumbersome, some of the configuration can get buried in console, and there's way to see all your nodes information in an organization in a single pane of glass without running a report. Review collected by and hosted on G2.com.

I like the unified interface pretty much, as it allows me to quickly create a structure where organizing and locating my endpoints is very straightforward. Additionally, when I open one of my endpoints, the overview blade proves to be both convenient and sophisticated. Running a script or accessing the desktop is also quite easily accessible. The deployment with the lightweight agent is also efficient, especially when I integrate it with our OS installer solution. Review collected by and hosted on G2.com.

Even though NinjaOne is one of the better RMM tools I have ever used, I have a few pain points and limitations. For example you can run scripts easily, but building if-this-then-that style automations across systems is still somewhat manual. On the other hand Reporting could be more granular, the built-in reports are useful but not highly customizable — especially if you need detailed executive or compliance reporting. The built-in remote access tool is reliable but lacks advanced features like multi-monitor management finesse, file transfer queues, or detailed session logging that some other platforms offer. Review collected by and hosted on G2.com.

The user interface is very user-friendly, and it integrates easily with opentext/webroot. Since switching to Ninja Remote, connecting to PCs has been much smoother. Automated updates are also easier to manage thanks to the software updates through Ninja Intelligence. Our clients who opt for Ninja support have been happy with the pricing, along with the added security and peace of mind. When we need help, support is only a quick chat or email away. Review collected by and hosted on G2.com.

I often assist with remote support sessions for Mac users, and this can be a challenge. That said, it’s not specific to this tool—it's the same with any third-party remote software. Apple keeps the system so locked down that it can be difficult to walk someone through granting the necessary permissions before I’m able to control the screen and mouse. Review collected by and hosted on G2.com.

Overall, I have had a very positive experience using NinjaOne. The unified dashboard is excellent, and it genuinely makes managing endpoints, servers and scripting, much smoother by keeping everything in one place. The remote access tool is fast and reliable, which has saved our team a lot of time during troubleshooting. Review collected by and hosted on G2.com.

There is a bit of an initial learning curve when you are first setting up the custom automations and policies. However, once you get past that hurdle and configure it to your liking, the platform runs incredibly well. The customer support team is also highly responsive whenever we hit a snag. I highly recommend it for teams looking to centralize their IT operations. Review collected by and hosted on G2.com.

What I like about NinjaOne is that it gives us a single platform to handle most of our day-to-day endpoint operations. We can monitor devices, patch them, deploy scripts and automation, provide remote support to users, manage tickets, and handle backups without constantly jumping between different tools.

I especially appreciate the visibility it provides across our environment, along with the ability to automate repetitive tasks. Ninja Remote is also very helpful for supporting users quickly when issues come up. From a management perspective, I can give different technicians the level of access they need without having to grant everyone full control.

The backup offering is appealing as well, particularly on the Microsoft 365 side. The pricing we’ve reviewed is competitive, there’s a generous amount of pooled storage, and I like having an independent backup platform outside of Microsoft 365. Review collected by and hosted on G2.com.

My biggest issue with NinjaOne is that some parts of the platform still feel a bit rough around the edges. Backups can occasionally fail without much of an explanation, some integrations require more upkeep than I’d prefer, and new features sometimes ship needing a little more polish. Overall, I do like the platform, and we’ve gotten a lot of value from having RMM and ticketing in one place. That said, I’d really like to see improved reliability, clearer troubleshooting guidance when something goes wrong, and a bit more refinement in some of the newer features. Review collected by and hosted on G2.com.

The most helpful aspects of Ninja are the hands-on approachable account managers and product specialists. If we have a query or a unique customer situation that we would like to use NinjaOne to resolve, I know I can reach out to Izgi Yesildal for a quick and concise solution. We try and integrate Ninja into as many aspects of our business processes as we can and it has become a core part of the services that we provide to our customers. We use multiple features of Ninja every day without fail. The integrations that Ninja provides are exactly what you would want and provide improved functionality without unnecessary clutter. I am yet to find an RMM platform that is easier to use and understand, easier to implement into an organisation, and provides better visibility of endpoints, SaaS backups, and networks. Review collected by and hosted on G2.com.

It would be nice if Ninja looked to their smaller partners to help with beta/testing features. We utilise or have knowledge/understanding of every feature that NinjaOne has to offer, to the point where I would consider myself a NinjaOne expert. Therefore, it would be nice to see Ninja acknowledging this and taking advantage of the knowledge/thoughts/insights that some of their smaller partners (with high exposure to features) have and can bring to the table. Review collected by and hosted on G2.com.

What stands out most about NinjaOne is how simple and fast it makes IT management, without sacrificing power.

The interface feels clean and intuitive, so I’m not digging through endless menus just to find what I need. At the same time, it’s still very capable: remote monitoring, patch management, scripting, and automation all feel tightly integrated rather than bolted on as separate pieces.

Another major plus is its speed and reliability. Tasks like remote access or running scripts usually execute quickly, and that makes a real difference in day-to-day IT work. Review collected by and hosted on G2.com.

One area for improvement in NinjaOne is reporting flexibility, as more advanced or highly customized reports can sometimes require additional effort. Review collected by and hosted on G2.com.

What I appreciate most about NinjaOne is how it brings endpoint management, monitoring, patch management, and remote support into a single, centralized platform. Its automation features noticeably cut down on manual work by taking care of repetitive IT tasks, and the dependable remote access tools make troubleshooting and day-to-day technical support more efficient. I also find the dashboard intuitive and easy to navigate, with clear visibility into device status and overall system performance, which helps IT teams spot potential issues sooner and address them more quickly. Review collected by and hosted on G2.com.

Although NinjaOne provides a comprehensive set of features, there are a few areas where it could be stronger. The reporting tools could be more flexible, especially when building customized reports or pulling detailed insights to meet specific operational needs. The initial setup and policy configuration can also take time and a bit of experience, so more guided onboarding and predefined policy templates would make the learning curve easier for new users.

In addition, occasional delays in patch deployment or in endpoint status updates can disrupt maintenance schedules when timing is critical. Improving report customization, simplifying configuration, and strengthening real-time synchronization would help enhance the overall user experience. Review collected by and hosted on G2.com.

NinjaOne runs very stably for us and can be easily deployed via Intune. I find it positive that software distribution, patching, CVE management, and remote support are combined in one solution. The user interface appears modern and is largely intuitive.

However, it's a pity that the existing software from the NinjaOne repository cannot be installed on individual devices via a selection menu, as is possible with self-configured scripts/applications/automations.

It is also sometimes confusing because many separate places need to be configured (device groups/roles, policies, organization). For multiple organizations, this means relatively much rework: For example, if you have to manually remap device roles to policies in 20 organizations, a comprehensive, one-time assignment for all organizations would be much more helpful.

The onboarding and support are good; the contacts are nice and helpful. The prices are also reasonable. Overall, NinjaOne is more performant and intuitive in many areas than Baramundi, which we are replacing with NinjaOne. Review collected by and hosted on G2.com.

It's a pity that the existing software from the NinjaOne repository cannot be installed on individual devices via a selection menu, as is possible with self-configured scripts/applications/automations. This leads to a slight additional effort in individual cases, but is theoretically completely unnecessary.

Sometimes it is also confusing that many separate places need to be configured (device groups/roles, policies, organization) and it is relatively much rework for multiple organizations if device roles have to be manually remapped to policies in all 20 organizations, instead of being able to do this comprehensively once for all organizations. Review collected by and hosted on G2.com.