--- title: NinjaOne Reviews meta_title: 'NinjaOne Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 4961 reviews by the users' company size, role or industry to find out how NinjaOne works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 4961 scale: '5' date_modified: '2026-07-29' parent_category: name: Endpoint Protection url: https://www.g2.com/categories/endpoint-protection --- # NinjaOne Reviews **Vendor:** NinjaOne **Category:** [Endpoint Management Software](https://www.g2.com/categories/endpoint-management) **Average Rating:** 4.7/5.0 **Total Reviews:** 4,961 ## About NinjaOne NinjaOne is the unified IT operations platform that helps IT teams and managed service providers manage, secure, and support every endpoint from a single cloud-native console. Nearly 40,000 customers across 140+ countries use NinjaOne to replace fragmented point tools with one platform built to scale. The platform brings together the core work of modern IT operations: endpoint management, autonomous patch management, vulnerability management, endpoint and SaaS backup, remote access, and IT service desk. Teams monitor and control Windows, macOS, Linux, mobile, and virtual devices in one place, automate routine work with policy-based automation and human-centered AI, and cut the cost and risk that come from running many disconnected tools. NinjaOne serves internal IT teams and MSPs alike, from lean IT departments to mid-market and large enterprise organizations managing distributed, multi-site environments. Common uses include consolidating IT tooling, automating patching for security and compliance, managing distributed and hybrid workforces, improving endpoint visibility, and strengthening backup and ransomware readiness. NinjaOne has maintained a 98 percent customer satisfaction score for more than five years, backed by free unlimited onboarding and 24/7 support in seven languages. Organizations that move to NinjaOne report replacing four or more separate tools with the single platform. NinjaOne is FedRAMP Moderate Authorized and SOC 2 Type II and Type III compliant, and supports audit-ready compliance evidence across frameworks including CMMC, ISO 27001, and HIPAA. The mission behind the platform is simple: unify IT to simplify work, giving IT teams better tools and employees a great technology experience at work. ## NinjaOne Pros & Cons **What users like:** - Users appreciate the **ease of use** of NinjaOne, streamlining asset management and automating essential tasks effortlessly. (1373 reviews) - Users praise the **powerful automation** capabilities of NinjaOne, enhancing efficiency and simplifying device management. (909 reviews) - Users appreciate the **easy navigation and dashboard** of NinjaOne, facilitating quick device management and monitoring. (867 reviews) - Users praise NinjaOne for its **automated updates and efficient alerts** , significantly simplifying server management and saving time. (852 reviews) - Users value the **excellent customer support** from NinjaOne, noting quick access to knowledgeable staff and practical solutions. (733 reviews) - User Interface (724 reviews) - Patch Management (658 reviews) - Reliability (653 reviews) - Intuitive (622 reviews) - Monitoring (554 reviews) **What users dislike:** - Users feel the **missing features** limit functionality, particularly lacking client and customer portal capabilities. (792 reviews) - Users find the **search function lacking** , and the interface can confuse end users with unclear icons. (424 reviews) - Users find NinjaOne has **limited features** , especially in mobile app functionality and device management options. (396 reviews) - Users find that NinjaOne needs **improvement in search functionality** and a better ticketing dashboard for efficiency tracking. (362 reviews) - Users report facing **feature issues** with function settings and a lack of adequate role-based controls in NinjaOne. (306 reviews) - Users find the **learning curve steep** for creating policies and utilizing new features effectively. (227 reviews) - Poor Reporting (216 reviews) - Lacking Features (210 reviews) - Remote Access Issues (201 reviews) - Reporting Issues (189 reviews) ## NinjaOne Reviews ### 1. Impowered Our MSP to Resolve Issues Quickly and Grow Quickly **Rating:** 4.5/5.0 stars **Reviewed by:** Robert M. | Tier II Network Engineer/Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** September 03, 2024 **What do you like best about NinjaOne?** I love NinjaOne's Customer Support. Any software our company deals with always has excellent customer service. If we are down, we want to be able to call on a trusted support team to get them resolved quickly, which Ninja has always strived with. Their tools are by far the best in the game, making site navigation smooth and easy for our clients to manage. Implementation is super easy as the MSI doesn't prompt the user for anything and allows for a smooth onboarding. We have integrated with two or three different platforms that Ninja supports including our PSA tool making it a one-stop shop for all of our needs. **What do you dislike about NinjaOne?** So far, we have yet to come across a dislike. There is one small Feature request we would like to see come to life and be apart of their platform, but we have yet to get it approved. **What problems is NinjaOne solving and how is that benefiting you?** They are adding more and more features so you don't have to work with difference vendors or software to get it all done for your client. ### 2. Revolutionalised Our Workflows **Rating:** 5.0/5.0 stars **Reviewed by:** Drew B. | Systems Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** October 31, 2023 **What do you like best about NinjaOne?** Automations work as expected, patching (software and OS) is reliable, Ninja Remote is easy to use for both us and end user, remote powershell/cmd works well too. (There's now even background remote so we can log on and view event viewer for example without disturbing end user). NinjaOne is very easy to set up, customer service is fantastic and I often hear from my account manager who wants to check in with us. Active Discord community where both other customers and NinjaOne staff are on hand to assist. I am able now as well to remote into my Linux devices! I like how I can see everything in one portal and that they are always adding new features. Even better is we can SSO onto the platform and it supports passkeys! We are using it for documentation and our IT knowledge base and it is good to have everything in one place for our techs. I am also using it for vulnerability management between Defender and Crowdstrike as it's good to have everything in one place on the system I can actually do remediation work on and patching. I have recently started testing backups with my NAS and this was so easy to set up, I am speechless! We use it to backup our servers too (even Linux now!) and even doing an image back up lets us go on and download individual documents for when a user has 'misplaced' something and we don't want to do a full server recovery. Although it does let us do a full recovery too easily using the tool that NinjaOne provide. That has worked well with our vSphere environment and provided a full server image recovery. I use NinjaOne every day and I honestly would be lost without it as would my team. **What do you dislike about NinjaOne?** Devices that are offline are shown as unhealthy on the dashboard which I would prefer to not be included in the statistics. It does let me customise other health information though which is good. I wish I could run patching/scripts on a scheduled basis if its missed, I think this is an upcoming feature... **What problems is NinjaOne solving and how is that benefiting you?** OS and Software patching and showing at a glance which devices this has failed on, and most importantly for us being able to automate scripts on devices which helps us keep other aspects of the workstations up to date. This has saved us countless hours of work not just for the IT team but saved a lot of chargeable time being lost from our fee earning staff. I also now have it monitoring my online servers as an uptime monitor to see if they are offline so I can find out before my users tell me. It is also providing us with backups and I can quickly access them via NinjaOne to download a file a user has mistakenly deleted (even on Linux!). There is also an option to do a full image restore which we have been able to do when transferring a broken workstation into a virtual machine which is something we would not have been able to easily do before NinjaOne. We also use it for MDM to ensure that company owned iPhones and Androids are being updated and we can remote wipe them and change passcodes if users forget them. I can also push out apps to users to make sure they all have the ones they need to be able to do their work. ### 3. Your all-in-one remote desktop solution **Rating:** 4.5/5.0 stars **Reviewed by:** Marcin K. | IT, Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2024 **What do you like best about NinjaOne?** NinjaOne offers a wide range of tools for remote desktop services, making it easy to apply changes without interrupting the end user. I also like that you can write scripts in CMD or PowerShell, and that Ninja provides a library of ready-made scripts that can be deployed to a computer almost instantly. From the available windows, you can open File Explorer and Task Manager, which helps you quickly pinpoint deeper issues, such as memory leaks. The platform is straightforward to learn, and most key functions are clearly displayed on the dashboard. Customer support has been excellent as well, with one-to-one sessions in addition to standard technical support. As someone who uses the full feature set regularly, I rarely run into problems. **What do you dislike about NinjaOne?** When remotely connected to a user, there are no chat logs available. As a result, the technician has to either take screenshots or manually copy the conversation across. **What problems is NinjaOne solving and how is that benefiting you?** NinjaOne allows me to remotely help users who need assistance, while also letting me monitor and manage their systems effectively. Automation and scripting also help out in saving time and applying scripts across the entire network. ### 4. One Console for Patching, Deployment, and Remote Access—Automation That Saves Hours **Rating:** 5.0/5.0 stars **Reviewed by:** Dewald d. | Head of IT, Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2026 **What do you like best about NinjaOne?** We run NinjaOne across roughly 290 endpoints spread over three sites, and the biggest win is that one console covers patching, software deployment, and remote access without stitching three tools together. The scripting and automation engine is what I use most — I can push a PowerShell script to a device group and see the exit codes and output per machine, which has cut a lot of manual remote sessions out of my week. Policy inheritance across organisations and locations means a new machine picks up the right patch schedule and agent config the moment it registers, so onboarding is close to zero-touch. Entra ID SAML SSO was straightforward to enable and keeps technician access tied to our normal identity controls. Agent overhead on endpoints is light enough that users don't notice it, which matters when you're supporting production areas that can't tolerate slowdowns. **What do you dislike about NinjaOne?** The permissions model is the main gap for us. Roles are scoped at organisation level, so I can't cleanly restrict a technician to a single site — anyone with rights to the organisation effectively has rights everywhere in it. In a multi-site environment where each plant has its own on-site support, per-location role scoping would be a significant improvement. Automation queuing is the other frustration. Scheduled scripts and policy-driven tasks occasionally sit queued and don't fire until the agent next checks in or the job is manually re-run, which makes it hard to trust that a push has actually landed without going back and verifying results per device. Bulk tenant migration was also rougher than expected. Moving agents between tenants relies on community scripts rather than a supported native path, and a meaningful share of endpoints didn't re-register cleanly and had to be uninstalled and reinstalled by hand. **What problems is NinjaOne solving and how is that benefiting you?** The core problem it solves for us is physical distance. We support around 290 endpoints across three sites in different provinces, and before NinjaOne a meaningful share of routine work meant either a site visit or coordinating a time with the user to get onto their machine. Now patching, software deployment, and most troubleshooting happen remotely from one console without the user needing to stop what they're doing. Practically, that means a task like deploying a config change or pulling diagnostics across a site is a scripted push against a device group rather than five individual remote sessions. The time saved on routine work is the clearest return — it frees the team up for project work instead of running to workstations. The remote access being built in also removed a separate tool and its licence cost from the stack. Patch compliance is the second benefit. Policy-driven patching by device group gives us visibility of which machines are current and which have failed, which matters in a regulated environment where we need to evidence that endpoints are maintained. Previously that picture had to be assembled manually. The console itself is straightforward enough that a new technician is productive on it quickly, which shortened onboarding for us more than I expected. ### 5. Lightweight, Fast, and Intuitive RMM Tool with Great Value **Rating:** 5.0/5.0 stars **Reviewed by:** Matt F. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2026 **What do you like best about NinjaOne?** I really enjoy how lightweight the agent is and how fast it responds. When we add new conditions or deploy automations, they almost seem to happen instantly, which is not our experience with other solutions. The Interface is easy to use and intuitive. It integrates with most of the systems we need it to. Our pricing is reasonable for the features and functionality that are offered. I'm not sure what else to say. It's a great RMM tool. **What do you dislike about NinjaOne?** They often roll out new features, which is awesome, but they are often released too early and feel half-baked. It takes a good amount of time before they are usable. **What problems is NinjaOne solving and how is that benefiting you?** The set-and-forget nature of the conditions and automations gives me peace of mind by keeping an eye on things for us and remediating when possible. It allows us to be more attentive to our end users and only bothers us with what we need to take action on. ### 6. NinjaOne’s CrowdStrike Integration: Great Today, Even Better Tomorrow **Rating:** 5.0/5.0 stars **Reviewed by:** Paul N. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2025 **What do you like best about NinjaOne?** As a cybersecurity professional, I’m always on the lookout for tools that streamline operations and enhance security capabilities. NinjaOne has truly stood out in this regard, especially with its flawless integration of CrowdStrike. The integration between NinjaOne and CrowdStrike is a game-changer. It allows me to seamlessly deploy CrowdStrike’s powerful EDR solutions across all endpoints managed by NinjaOne, providing top-tier endpoint protection with minimal friction. The ease of integration means I don’t have to jump through hoops to set everything up, which saves me both time and resources—essential for an efficient security workflow. The licensing process is another feature I deeply appreciate. NinjaOne’s straightforward approach to license management ensures that CrowdStrike licenses are managed with ease. The process is clear and intuitive, making it hassle-free to assign, renew, and monitor licenses for all the devices under my care. This makes managing cybersecurity resources much more efficient and organized, especially when scaling operations. Overall, NinjaOne’s ability to pair with CrowdStrike and its smooth licensing process solidifies its place as an essential tool in my cybersecurity toolkit. It’s the kind of integration and management simplicity I need to keep things running smoothly, while ensuring robust protection. **What do you dislike about NinjaOne?** As an IT professional, I value tools that streamline operations and enhance security. NinjaOne has been instrumental in this regard, particularly with its integration of CrowdStrike. The integration between NinjaOne and CrowdStrike is seamless, allowing for efficient deployment of Falcon sensors across endpoints. This synergy provides robust endpoint protection and centralized management, which is crucial for maintaining security across various devices. One feature I particularly appreciate is the straightforward licensing process. Managing CrowdStrike licenses within NinjaOne is intuitive, ensuring that all endpoints are adequately protected without unnecessary complexity. However, there's room for improvement. Currently, managing multiple CrowdStrike Customer IDs (CIDs) within NinjaOne isn't fully supported. This limitation can be challenging for organizations overseeing multiple clients, each with distinct CIDs. I understand that NinjaOne is actively working on this enhancement, and I'm optimistic about its forthcoming release. The ability to manage separate CIDs directly within NinjaOne would significantly streamline operations and improve efficiency. In summary, NinjaOne's integration with CrowdStrike offers substantial benefits, and the anticipated improvements in CID management promise to make this tool even more indispensable for IT professionals. **What problems is NinjaOne solving and how is that benefiting you?** NinjaOne is solving several key IT management challenges, particularly in the areas of endpoint monitoring, patch management, and cybersecurity integration. One of the biggest problems NinjaOne addresses is the complexity of managing endpoints across multiple systems and networks. By centralizing endpoint monitoring and management, it allows me to efficiently track, monitor, and manage devices, reducing manual work and improving overall security posture. Patch management is another area where NinjaOne shines. Manually handling patch deployment often results in missed updates and potential vulnerabilities, but NinjaOne automates the patch management process, ensuring that all devices are consistently updated with the latest security patches and reducing the risk of security breaches. The seamless integration with CrowdStrike is another major benefit. Managing security tools separately can lead to fragmented workflows, but NinjaOne’s ability to deploy CrowdStrike’s Falcon sensors and manage endpoint protection directly within the platform consolidates security efforts, ensuring comprehensive protection with minimal effort. Additionally, NinjaOne’s automation capabilities have been a game-changer. Repetitive tasks, like software installations, updates, and system checks, can be time-consuming and prone to human error, but NinjaOne allows me to automate these tasks, saving time, reducing errors, and improving efficiency. ### 7. Effortless Endpoint Management & Remote Support **Rating:** 4.5/5.0 stars **Reviewed by:** Edsen P. | IT Systems Admin, Mid-Market (51-1000 emp.) **Reviewed Date:** September 12, 2025 **What do you like best about NinjaOne?** I like NinjaOne for a lot of things, including remote support and IT automation with custom scripts. I appreciate its ability to handle patching and software automation, especially for endpoint management. The installation of software on many machines solves a lot of issues for us. I find it great that endpoint management, including software installation and device tracking, is accessible through a single dashboard. Remote support is probably what we like most because it allows us to access user devices using background tools and terminals, and also has screen sharing capabilities. It's integrated with our antivirus, ticketing system, and backups, which is super helpful because I don't have to navigate multiple websites or remember lots of logins. Everything is just in one place, and this single-agent setup is very useful as I don't need to install multiple agents. Antivirus integration is invaluable, providing summaries for scans and threats on each device, and makes it easy to manage them. The ease of use, with the integration of antivirus and backup into one agent, is super convenient. Plus, setup was very easy. **What do you dislike about NinjaOne?** i dont think there is any that i dislike **What problems is NinjaOne solving and how is that benefiting you?** I use NinjaOne for remote support, IT automation, patching, software installation, and endpoint management. It simplifies monitoring and antivirus management, integrating everything in one place with a single agent, reducing complexity and improving efficiency. ### 8. Centralized Device Management with Smooth Microsoft Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Leendert d. | Generel Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2026 **What do you like best about NinjaOne?** Device management is centralised and makes it easy to separate locations, with specific policies that can be implemented based on each location. I also love the script integration for automating device deployment, as well as how smoothly it integrates with Microsoft. **What do you dislike about NinjaOne?** I don’t really have any downsides to using NinjaOne. The only thing I would mention is the Bitdefender integration—specifically, clearing notifications so the device shows as green. **What problems is NinjaOne solving and how is that benefiting you?** NinjaOne has helped us centralise endpoint management, monitoring, patching, and remote support in a single platform. Before implementing NinjaOne, our technicians had to jump between multiple tools to manage client environments, which increased response times and added unnecessary operational overhead. Since moving to NinjaOne, we have clearer visibility across all managed devices, faster detection of issues, and better automation for routine maintenance. Capabilities like proactive monitoring, patch management, remote access, and scripting have significantly reduced manual effort and freed our team to focus on higher-value work. The biggest benefit has been improved technician efficiency and stronger service delivery for our clients. We can respond to issues more quickly, maintain higher device compliance, and resolve problems proactively before they affect end users. Overall, this has improved client satisfaction and made our service operation more scalable as our MSP continues to grow. ### 9. Intuitive, Dependable RMM with Powerful Automation and Device Visibility **Rating:** 5.0/5.0 stars **Reviewed by:** Julia F. | Director of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2026 **What do you like best about NinjaOne?** What I like most about NinjaOne is how intuitive and dependable the platform is. It combines remote monitoring and management, patch management, endpoint management, MDM, and automation in one interface, which makes it straightforward for our technicians to work efficiently. The automation features, along with the clear visibility it provides into our managed devices, have helped us cut down on manual effort while improving response times and overall service quality. **What do you dislike about NinjaOne?** I honestly haven’t experienced any shortcomings or dislikes with NinjaOne in our day-to-day use. It has been a highly relied-upon and frequently used resource for us here at Provident Technology. **What problems is NinjaOne solving and how is that benefiting you?** NinjaOne has helped us consolidate several IT management tasks into a single platform, including remote monitoring and management, patch management, endpoint management, automation, and mobile device management. As a result, we no longer have to jump between different tools as often, which has streamlined our workflows and improved technician efficiency. The biggest benefit has been being able to proactively identify and resolve issues before they affect our clients. Overall, NinjaOne has helped us deliver faster response times, more consistent service, and a better experience for our clients. ### 10. NinjaOne: Intuitive UI, Solid Integrations, and Flawless Performance at Scale **Rating:** 5.0/5.0 stars **Reviewed by:** Thomas D. | Cyber Security Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2026 **What do you like best about NinjaOne?** NinjaOne has a lot of strong capabilities that work well for almost any client. The UI is very easy to understand, and while it does include an ELI5 view, in my opinion that actually strengthens the platform by helping it stay simple and approachable. The overall integrations available out of the box are also very solid, and the main limitations really come down to your own imagination. Anything that isn’t supported out of the box can usually be defined with the right API keys and some setup. Platform performance has been flawless for us; even with over 8,000 entries and a lot of custom field data, it still loads with ease. Pricing per product and per agent feels fair, with suitable plans in place for scalability (just talk to the team). Whenever we’ve needed support from the Ninja team, they’ve been happy to help, even when we’ve designed ourselves into more complex issues. As for onboarding, it isn’t a service we’ve taken on, but we know it’s available if we need it to assist with our client deployments. The AI setup in the platform is still upcoming, and it’s getting stronger over time. **What do you dislike about NinjaOne?** A couple of the features are a bit lacking, but providing feedback to our Ninja AM helps us better shape the product for the future. **What problems is NinjaOne solving and how is that benefiting you?** Ninja’s main uses for us start with control and patching. It helps ensure our managed estates stay compliant with CE+, and that our techs have access to the devices they need through Ninja Remote. We’re also adding additional functionality around WYSIWYG (what you see is what you get) custom fields, including enriched HTML, which we’re using for reporting. ### 11. Exceptional Solution with Great Service **Rating:** 5.0/5.0 stars **Reviewed by:** Chris S. | IT Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2026 **What do you like best about NinjaOne?** I find NinjaOne to be a very good product. The excellent solution it provides and the great customer service are standout features for me. I like how we use NinjaOne for device inventory and management, and it effectively solves our asset management issues and connections to customer networks. I appreciate the way NinjaOne shows the health of all devices, allowing me to see when things are down and what is really wrong, which makes my day simpler. Everything works well, and I love how NinjaOne is constantly looking to improve things. The initial setup was easy with the professional services from Ninja, and overall, I would rate my experience with NinjaOne as a 10 out of 10 for recommending to a friend or colleague. **What do you dislike about NinjaOne?** I wish there were better integrations with Connectwise. **What problems is NinjaOne solving and how is that benefiting you?** I use NinjaOne for device inventory and management, solving asset management issues and connecting to customer networks. It shows device health, helping me see when things are down and what is really wrong, which makes my day simpler. ### 12. All-in-one platform, easy to use and very efficient for managing the technology park **Rating:** 5.0/5.0 stars **Reviewed by:** Alejandro C. | Vicepresidente, Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2026 **What do you like best about NinjaOne?** NinjaOne stands out particularly for its ease of use, combined with a very broad functional scope, making it a highly efficient platform for comprehensive management of the technology infrastructure. The solution brings together key capabilities such as remote management, monitoring, patching, backups, and ticketing in a single panel. This significantly reduces tool dispersion and simplifies daily operations. This "all-in-one" approach allows for centralized system management, with a direct impact on time savings and improved productivity of the technical team. Additionally, NinjaOne offers strong integrations with third-party solutions, such as SentinelOne or CrowdStrike, which facilitates its fit within more advanced security architectures and existing environments, without the need to replace critical components. Finally, the customization layer and the ability to enrich both the panel and operations are especially important, as they allow the platform to be adapted to daily needs. **What do you dislike about NinjaOne?** As a point of improvement, multi-tenant management and the permissions model could evolve towards a more granular and flexible approach. In certain scenarios, maintaining adequate segmentation between tenants or clients can be complex, especially when different levels of access or operational responsibilities are required. Likewise, although the integration with EDR solutions like SentinelOne is correct, it would be desirable to have greater direct operation capability from the central NinjaOne panel, avoiding the need to switch between consoles for certain advanced actions on the EDR. This would further reinforce the unified platform philosophy and improve operational efficiency in managed security environments. **What problems is NinjaOne solving and how is that benefiting you?** NinjaOne allows me to manage the entire technological infrastructure in a centralized and simple way, integrating key functions such as monitoring, remote access, patching, backups, and ticketing into a single platform, which significantly reduces operational load and the time spent on repetitive tasks. In my use case, this translates into greater visibility and control of the systems, a faster response to incidents, and the ability to scale the management of multiple environments without proportionally increasing the team's effort, while also maintaining integration with advanced security solutions like SentinelOne or CrowdStrike without compromising a mature security approach. ### 13. It is a fundamental tool in the management and automation of our IT infrastructure. **Rating:** 5.0/5.0 stars **Reviewed by:** Víctor R. | Responsable Departamento IT, Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2025 **What do you like best about NinjaOne?** The most useful aspect is its ability for automation and real-time monitoring, which allows us to manage devices remotely, implement security patches, and execute scripts with ease. Additionally, its integration with other tools and its intuitive interface make management much more efficient. **What do you dislike about NinjaOne?** Although it is a powerful platform, some advanced features may require additional configurations or may not be as customized for certain specific environments. Additionally, the cost can be a factor to consider for smaller companies. **What problems is NinjaOne solving and how is that benefiting you?** What problems are there in NinjaOne? Although NinjaOne is a robust platform, some aspects can be improved, such as the lack of more advanced options in patch management or the customization of certain reports. Also, sometimes the documentation is not detailed enough for more complex configurations. Despite these limitations, NinjaOne remains a valuable tool, as its ease of use and focus on automation compensate for these shortcomings. Additionally, their support team is responsive, allowing for quick problem resolution and IT management optimization without major disruptions. ### 14. A True Single Pane of Glass for Endpoint Management **Rating:** 5.0/5.0 stars **Reviewed by:** Sean G. | CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2026 **What do you like best about NinjaOne?** It’s a single pane of glass for all of my endpoints (including mobile, back up, etc.). Being able to use one management tool across all devices and information—like ticketing, devices, backups, documentation, and overall management—takes a huge strain and frustration off my back. **What do you dislike about NinjaOne?** Some features that other RMMs have are missing here. For example, I’d like to be able to chat with a user at their computer as a technician without having to remote into the machine, and I’d also like the option to set endpoints to back up more than once per day. I also wish I could integrate Blackpoint SOC directly into NinjaOne, and remediate my SentinelOne alerts directly from NinjaOne. **What problems is NinjaOne solving and how is that benefiting you?** It simplifies the UX/UI and helps me solve customer issues more easily and faster. The automations I’m able to build in or add to my backend are also a huge help for resolving issues quickly. It keeps my customers happier and my technicians free to handle other problems, because of the speed at which NinjaOne allows us to address issues. ### 15. Reliable, Easy-to-Manage Platform with a Fast API and Responsive Support **Rating:** 5.0/5.0 stars **Reviewed by:** Shane E. | CTIO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2026 **What do you like best about NinjaOne?** It is reliable and consistently gets better. I've been a partner for nearly a decade, and have seen several iterations of the product. The team at Ninja is continually investing and evolving the platform. It's easy to navigate, easy to manage, and continues to add features that are useful on a daily basis. The API is also incredibly useful and fast, ensuring automations are able to be run in a timely manner and very successfully. The support team is fast to respond if an issue does arise (though I don't remember the last time I even needed them with how stable the platform is). I can't imagine running an MSP without Ninja on every device. **What do you dislike about NinjaOne?** I honestly can't think of anything that bothers me with the platform. Our pricing is solid, and the releases are coming out hot and fast. I couldn't be happier with the solution. **What problems is NinjaOne solving and how is that benefiting you?** It manages all of our clients endpoints in one simplified platform. We use to to push OS updates, remotely support clients, run scripts, and every other task that you would expect out of an RMM. It just does it, which makes my life so much easier. ### 16. Easy to Use, Fast Innovation, and Excellent Support with Strong Integrations **Rating:** 5.0/5.0 stars **Reviewed by:** Marcus B. | Systems Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2026 **What do you like best about NinjaOne?** Easy to use, excellent support structure, fast pace of innovation and product improvements. Close integrations with security and backup software, Apple Business Manager, InTune and more. Performance issues are very rare. Dashboard is responsive and quick compared to other products I've used. Bonus points for dark mode. If a site doesn't have it, I force it with an extension. 50 seat minimum is painful for some, but I understand why it is there. Other than that, pricing is flexible depending on purchase quantity. AI features are currently lacking but I'm sure they are furiously working on it to be competitive. Throwing AI at everything without proper security measures is a terrible idea anyway. **What do you dislike about NinjaOne?** 50 seat minimum has turned away some small companies I've recommended to try NinjaOne. I would like to see an integrated AI agent like Atera where it can help with using the platform and with troubleshooting machines. **What problems is NinjaOne solving and how is that benefiting you?** Full machine management. Patching, Security, Backups, Remote Support. Using it for MDM management with ABM. Automated scripts ### 17. NinjaOne + HaloPSA Integration Makes Ticketing Fast, Accurate, and Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin B. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2026 **What do you like best about NinjaOne?** Ninja one has helped our organization run tickets efficiently. Currently we have connected our HaloPSA instance to NinjaOne which creates tickets for us and alerts. The integration allows for a single button click in our PSA to open the Ninja window for the corresponding device and tie it to a ticket. The speed and accuracy is great for moving between tickets and billing quickly while you are on the machine that needs attention. The NinjaOne team was there everystep of the way to help us move from one support program to the only one we will need for a long time. The pricing model is great and very fairly marked for all the extras it provides us as an MSP. The interface is simple and not hard to train new employees. The AI is a feature that you must check out. **What do you dislike about NinjaOne?** Very few dislikes. Many times something we dislike was just due to not understanding the flow to Ninja. At one point we were still using Apple Device Manager because we did not understand NinjaOne. It was a real problem for us. Once we took the time to reach out to support and walked through setting us MDM it is a great addition. There are very few things we do not have the ability to do that we had with our old model. **What problems is NinjaOne solving and how is that benefiting you?** Ninja is creating tickets right in our PSA instead of us running through two different programs and having to fight with two different support ticketing systems. Ninja also does a great reporting job for us at the end of the month helping us bill properly for our services. ### 18. Ninja is the best tool you will ever need **Rating:** 5.0/5.0 stars **Reviewed by:** James H. | Service Delivery team lead, Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2026 **What do you like best about NinjaOne?** he dashboard is clean and doesn't bury you in menus the way some legacy RMM tools do. I can jump from an alert straight into a remote session in a couple of clicks It plugs into our existing stack (ticketing, backup, AV/EDR) without a ton of manual glue work, so alerts and device status flow into our helpdesk without us having to duplicate data Patch deployment and script execution run reliably across a mixed fleet of client devices without the agent bogging machines down — something I've seen other RMMs struggle with on older hardware. Remote sessions connect quickly even over so-so client-side connections. Their support has been responsive when we've hit edge cases, and documentation is solid enough that most of the team can self-serve for common configuration questions. **What do you dislike about NinjaOne?** Nothing compares to the last app we used. I really like this one, and I honestly don’t have anything bad to say about it. **What problems is NinjaOne solving and how is that benefiting you?** NinjaOne solves the problem of managing patching, monitoring, and remote support across a large, mixed fleet of client devices without needing a different tool (or a site visit) for every task. Before a unified RMM like this, that kind of work means jumping between multiple consoles, chasing down which devices are out of compliance, and relying on end users to notice and report issues themselves. ### 19. NinjaOne: Powerful automation, clear interface, and high reliability **Rating:** 5.0/5.0 stars **Reviewed by:** Nico K. | Teamlead IT-Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2026 **What do you like best about NinjaOne?** I am particularly impressed by the combination of powerful automation, clear operation, and high reliability. Recurring tasks such as patch management, software distribution, script execution, monitoring, and maintenance can be centrally standardized and automated. This saves us a tremendous amount of time in daily IT operations while simultaneously reducing manual sources of error. Despite the extensive range of functions, the interface remains clearly structured and performant. Device information, alerts, and executed actions are quickly accessible. Automations can be flexibly tailored to different customers, locations, and device groups. For us, NinjaOne is therefore a central component of an efficient and scalable IT operations business – overall a clear 11 out of 10. **What do you dislike about NinjaOne?** The only point we currently find in need of improvement is the frequently changing contacts. As a result, topics occasionally have to be explained again or already known conditions need to be reassessed. A more consistent long-term support would make the already very good collaboration even more efficient. Technically and functionally, we have no significant criticisms otherwise. **What problems is NinjaOne solving and how is that benefiting you?** NinjaOne primarily solves the problem of managing a large number of different devices centrally, uniformly, and efficiently for us. Monitoring, patch management, software distribution, script execution, and recurring maintenance tasks can be controlled and largely automated via a central platform. As a result, many tasks no longer need to be performed manually on each individual system. Errors and anomalies are detected early, standards can be implemented across customers and devices, and our team can respond much faster. We particularly benefit from the enormous time savings, better overview, and reliable scalability in everyday IT operations. This leaves more time for complex technical tasks and the active development of customer environments. ### 20. All-in-One Endpoint Management, but Reporting Customization Needs Work **Rating:** 3.5/5.0 stars **Reviewed by:** Tatiana Jose S. | IT support, Enterprise (> 1000 emp.) **Reviewed Date:** July 27, 2026 **What do you like best about NinjaOne?** What I like most about NinjaOne is how it brings endpoint management, monitoring, patching, and remote support into a single platform. Having everything in one place has made it much easier to manage our environment without constantly switching between different tools. I use the automated patch management and remote access features almost every day. **What do you dislike about NinjaOne?** One area where NinjaOne could improve is its reporting and dashboard customization. The standard reports are useful for everyday monitoring, but creating highly customized reports for different stakeholders can require extra filtering or exporting data. **What problems is NinjaOne solving and how is that benefiting you?** NinjaOne has solved several challenges related to managing a growing number of endpoints. Before using it, routine tasks like monitoring device health, deploying patches, tracking hardware and software inventory, and providing remote support were more time-consuming and often required multiple tools. By consolidating these functions into a single platform, we've been able to standardize our endpoint management process and respond to issues much faster. Automated patching ensures devices stay up to date with minimal manual effort, while proactive monitoring and alerts help us identify and resolve potential problems before they affect end users. The biggest benefit has been the amount of time saved on routine IT operations. Instead of spending hours on repetitive maintenance and troubleshooting, our team can focus on strategic initiatives and higher-priority projects. We've also seen improved endpoint visibility, faster support response times, and a more consistent approach to maintaining security and system reliability. ### 21. NinjaOne: a powerful and reliable platform that saves us time **Rating:** 5.0/5.0 stars **Reviewed by:** Jérôme C. | Technicien Système et Réseau, Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2026 **What do you like best about NinjaOne?** NinjaOne offers a unique and intuitive interface to efficiently manage all services. The platform integrates seamlessly with our existing tools, ensures reliable performance, and offers excellent value for money. The support team is responsive, knowledgeable, and ensures effective integration. Its automation and AI features also allow us to save time and optimize our daily operations. **What do you dislike about NinjaOne?** It is difficult to find major drawbacks for it. NinjaOne being a very powerful platform, getting to grips with it and mastering it completely naturally requires some time. The cost of some additional options can also be a factor to consider. A feature I would particularly appreciate would be the ability to manage Proxmox and VMware ESXi virtual machines in the same way as Hyper-V virtual machines. **What problems is NinjaOne solving and how is that benefiting you?** NinjaOne allows us to centralize management, monitoring, patch management, automation, backup, and remote support of our clients' devices within a single platform. This solution helps us detect problems earlier, respond more quickly, standardize our processes, and reduce the time spent on repetitive tasks. Result: our team becomes more efficient and proactive, while providing a higher level of service to our clients. ### 22. NinjaOne: an essential, simple, powerful, and effective tool for everyday use **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin R. | Ingénieur Systèmes et Réseaux, Mid-Market (51-1000 emp.) **Reviewed Date:** July 27, 2026 **What do you like best about NinjaOne?** NinjaOne is used daily by our Infra service. Its interface, simple, fast, and clear, offers numerous possibilities for action and allows operations to be easily handled. The API helps us to best customize our experience according to our needs. It is thus possible to quickly view and intervene on a large number of devices. We also use the Intune and Gravityzone integrations, which is a real advantage in our usage. The support is responsive and manages to resolve issues quickly. It is an essential tool for managing our clients' IT infrastructure daily for almost 7 years, and it makes us significantly more efficient than with the previous solution. **What do you dislike about NinjaOne?** NinjaOne is very efficient and we are very satisfied with it. We would simply like to be able to integrate our network infrastructure as well, but for now it doesn't exactly meet our needs. We are therefore monitoring this point with a view to future integration. **What problems is NinjaOne solving and how is that benefiting you?** NinjaOne allows for comprehensive monitoring of our clients' IT infrastructure (PCs/servers). Through the execution of scripts, the initiation of actions from the interface, or remote control, it is possible to effectively intervene on all system and software aspects, on one or multiple devices, and quickly resolve encountered issues. ### 23. Fast, Refined RMM with Amazing Automations and a Strong API **Rating:** 5.0/5.0 stars **Reviewed by:** Michael H. | Infrastructure Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2026 **What do you like best about NinjaOne?** I’ve made two switches to NinjaOne in my career: once from CW Automate and once from Datto RMM. The reason is simple—Ninja’s platform is more visually appealing and feels more refined overall. NinjaOne also has a fully fleshed-out API that integrates really well with just about any platform you can imagine, plus several built-in quick integrations. It’s fast to connect to user devices, gives you all the information you need in a quick snapshot, and the automations are AMAZING. Pricing was on par (seat-wise) with those other vendors, but they didn’t try to lock me into a three-year commitment, which I appreciated. And while onboarding support was available, the product was so easy to use that I didn’t really need it. I was able to get us switched over in no time with no real effort. If you’re looking to get NinjaOne—or switch to NinjaOne—you’re in good hands. **What do you dislike about NinjaOne?** If I had to nitpick, the only things that really annoy me about NinjaOne are the ticketing and documentation systems. They feel like bolt-on additions that are more about generating revenue than genuinely being helpful. They’re fine if you just want to “get started,” but they still lack a lot of the features an MSP would typically want, such as project and time management, and easier searchability. **What problems is NinjaOne solving and how is that benefiting you?** I’ve been using Ninja to take advantage of automation scripting. With the API and the ability to run scripts and tasks against endpoints, I’ve been building an AI-assisted troubleshooting platform for my clients. ### 24. Powerful, Responsive Platform With Deep Integrations and Competitive Pricing **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan G. | IT Technicain, Mid-Market (51-1000 emp.) **Reviewed Date:** July 24, 2026 **What do you like best about NinjaOne?** It's easier to manage that most other platforms. May seem simple at first glance, but has a lot of features under the hood to make it a powerful platform. It integrates with our PSA and security stack to enable information sharing and streamlined procedures. It's quick and responsive. Don't have to flip between interfaces/apps to do things. Pricing is competitive. Support is good I find myself reaching out more than I'd like to, but that is the nature of things. Looking forward to seeing their AI Agents/MCP take shape. **What do you dislike about NinjaOne?** I dislike being on the instance that gets updated last... Means I have to wait to try new things. I have had some issues with support giving work arounds instead of actual fixes. Most of the time this is because it's a bug that needs to get fixed on the back end. **What problems is NinjaOne solving and how is that benefiting you?** Easier endpoint management for sure. Easier time automating and adjusting with minimal issues. ### 25. RMM for MSPs that focuses on speed, efficiency, technical support and new features in quick cadence. **Rating:** 5.0/5.0 stars **Reviewed by:** Lucas A. | Senior Network Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2024 **What do you like best about NinjaOne?** The speed and quickness to move around in the User Interface is quite refreshing and seems to be a core value to the product. Our migration was from another well established RMM, and the customer support we received along the way was invaluable. The system is also easily approachable on otherwise typically complex topics - scripting primarly. We were able to integrate several nested policies with minimal effort. So far the account management team as well as the technical support teams have been helpful, quick to provide resolution and be helpful overall. It integrates very well with our PSA and EDR software. The Ninja Remote capabilities are also feature reach. Our initial impressions and continued daily use continues to be positive. We depend on NinjaOne to support our customers and it does not disappoint. Pay attention to the licensing requirements, as it is not completely usage based - it your endpoint number decreases, you must notify NinjaOne. Otherwise, there has been little complaints in the near two years we have been utilizing them as our RMM. **What do you dislike about NinjaOne?** The reporting feature is a bit lackluster. Licensing management is manual when the endpoints decrease. **What problems is NinjaOne solving and how is that benefiting you?** Ability to quickly and remotely support our customers is the priority, and it does the job very well. The feature set continues to grow and has been extremely dependable for all aspects that we utilize it. ### 26. Fast Remote Connections and Reliable Patch Management **Rating:** 4.5/5.0 stars **Reviewed by:** Kris M. | Director of Technology, Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2026 **What do you like best about NinjaOne?** Overall, the best part is the speed at which it connects to the end user / remote side device. We have used other RMM / MDM systems in the past and they were a bit slower. The performance so far has been fantastic. Patch management as well. The other systems that we have used lacked a bit in ensuring that patches were absolutely run. Here, I have not had any problems so far. I also like the fact that if a known patch has been buggy, the system is already smart enough to know not to deploy that patch. **What do you dislike about NinjaOne?** Something that I would like to see in the agent is the ability to message the end user without actually connecting to the device first. We have used other RMM's that allowed us to do that and it is a great feature so that the user is not surprised when you remote in and they panic thinking something bad is happening. While in most cases you might be on the phone with then, it still can be startling to an end user. **What problems is NinjaOne solving and how is that benefiting you?** Patch management reliability. With some other RMM solutions we were getting notices that patches were running but there was no means of verifying it through the system reliably. This ensures that we are staying compliant on patches and fixes for our clients making them more secure in their workload and keeping the bad actors out. ### 27. Powerful, Hands-Off RMM with Excellent ROI and Responsive Support **Rating:** 4.5/5.0 stars **Reviewed by:** Nathan M. | IT Coordinator, Law Practice, Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2026 **What do you like best about NinjaOne?** First, I find Ninja to be very powerful. It does everything I need it to be, almost fully hands-off with individual machines. The Windows and drive patching work well enough. The scripting works much better than other RMMs I've tried. The new native warranty tracking is excellent. I love that I can launch Screenconnect directly from Ninja. It's very easy to add custom fields as well. Searching and filtering devices is a breeze. I feel like for the price, it's an absolute bargain. The ROI is incredible for us. The latest thing we've been testing out is workstation backups, and I've been very impressed so far. Support has always been good; I feel like it's one of the only products where I can send an email and receive a response within 3-4 hours consistently. **What do you dislike about NinjaOne?** I find the ticketing system to very lacking. I wish customizing the device portal UI about what constitutes a device being healthy or unhealthy was more robust. My clients are often traveling and not using devices very much, so having a client report as unhealthy because it's a few weeks behind on updates is annoying. **What problems is NinjaOne solving and how is that benefiting you?** Updates are the number one thing. It handles Windows, driver, and software updates very well. Also, the ability to push out software to non-domain devices has been excellent. We don't use Intune for all our clients, so being able to easily deploy software to a fleet of devices across the country has been great, and it works reliably. It's also been great for tracking device age/warranties so we can help clients stay ahead of this for budgeting. ### 28. Unified Interface Makes Endpoint Management Effortless **Rating:** 5.0/5.0 stars **Reviewed by:** György R. | CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 03, 2025 **What do you like best about NinjaOne?** I like the unified interface pretty much, as it allows me to quickly create a structure where organizing and locating my endpoints is very straightforward. Additionally, when I open one of my endpoints, the overview blade proves to be both convenient and sophisticated. Running a script or accessing the desktop is also quite easily accessible. The deployment with the lightweight agent is also efficient, especially when I integrate it with our OS installer solution. **What do you dislike about NinjaOne?** Even though NinjaOne is one of the better RMM tools I have ever used, I have a few pain points and limitations. For example you can run scripts easily, but building if-this-then-that style automations across systems is still somewhat manual. On the other hand Reporting could be more granular, the built-in reports are useful but not highly customizable — especially if you need detailed executive or compliance reporting. The built-in remote access tool is reliable but lacks advanced features like multi-monitor management finesse, file transfer queues, or detailed session logging that some other platforms offer. **What problems is NinjaOne solving and how is that benefiting you?** NinjaOne solves the challenge of managing and maintaining a large number of endpoints efficiently from a single, unified platform. It automates routine IT tasks such as patching, monitoring, and remote support, which significantly reduces manual workload and human error. ### 29. Easy-to-Use, All-in-One IT Management That Saves Time **Rating:** 4.0/5.0 stars **Reviewed by:** Tatiana J. | Application Support Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** July 24, 2026 **What do you like best about NinjaOne?** What I like best about NinjaOne is how easy it is to use. The interface is clean and intuitive, so it's quick to find what you need without a steep learning curve. It also brings monitoring, patch management, remote access, and automation together in one place, which makes managing devices much more efficient. Overall, it saves time and simplifies day-to-day IT management. Yes, I believe NinjaOne is worth the price. The biggest value comes from the amount of time it saves through automation and having endpoint monitoring, patch management, remote access, and asset management all in a single platform. Instead of spending time on repetitive maintenance tasks or switching between multiple tools, I can manage most day-to-day IT operations from one dashboard. The reduction in manual work, faster issue resolution, and improved visibility into our environment have increased our team's productivity and helped us maintain a more secure and reliable endpoint fleet. While there are a few areas where reporting and customisation could be improved, the overall efficiency gains and time savings make the investment worthwhile. Yes, I believe NinjaOne is worth the price. The biggest value comes from the amount of time it saves through automation and having endpoint monitoring, patch management, remote access, and asset management all in a single platform. Instead of spending time on repetitive maintenance tasks or switching between multiple tools, I can manage most day-to-day IT operations from one dashboard. The reduction in manual work, faster issue resolution, and improved visibility into our environment have increased our team's productivity and helped us maintain a more secure and reliable endpoint fleet. While there are a few areas where reporting and customisation could be improved, the overall efficiency gains and time savings make the investment worthwhile. Yes, I believe NinjaOne is worth the price. The biggest value comes from the amount of time it saves through automation and having endpoint monitoring, patch management, remote access, and asset management all in a single platform. Instead of spending time on repetitive maintenance tasks or switching between multiple tools, I can manage most day-to-day IT operations from one dashboard. The reduction in manual work, faster issue resolution, and improved visibility into our environment have increased our team's productivity and helped us maintain a more secure and reliable endpoint fleet. While there are a few areas where reporting and customisation could be improved, the overall efficiency gains and time savings make the investment worthwhile. Yes, I believe NinjaOne is worth the price. The biggest value comes from the amount of time it saves through automation and having endpoint monitoring, patch management, remote access, and asset management all in a single platform. Instead of spending time on repetitive maintenance tasks or switching between multiple tools, I can manage most day-to-day IT operations from one dashboard. The reduction in manual work, faster issue resolution, and improved visibility into our environment have increased our team's productivity and helped us maintain a more secure and reliable endpoint fleet. While there are a few areas where reporting and customisation could be improved, the overall efficiency gains and time savings make the investment worthwhile. **What do you dislike about NinjaOne?** The main drawback I've experienced with NinjaOne is that some advanced reporting and dashboard customization options feel a bit limited compared to the rest of the platform. While the built-in reports cover most day-to-day needs, I've occasionally had to export data or do additional filtering to create reports tailored for specific stakeholders. **What problems is NinjaOne solving and how is that benefiting you?** NinjaOne solves the challenge of managing and supporting endpoints from multiple disconnected tools. Before using a unified platform, tasks like monitoring device health, deploying patches, remotely troubleshooting issues, and tracking asset information often required switching between different applications. With NinjaOne, I can monitor device health in real time, automate patch deployment, receive alerts when issues arise, and remotely access endpoints from a single dashboard. This has reduced the time spent on routine maintenance and allowed me to resolve user issues much faster, often without requiring users to bring their devices in or spend time walking through troubleshooting steps. ### 30. Powerful Single-Pane Device Management with Easy Policies and Fast App Deployment **Rating:** 4.5/5.0 stars **Reviewed by:** Becky K. | Software Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** July 24, 2026 **What do you like best about NinjaOne?** Having a single pane of glass to manage all our devices—regardless of device type or operating system—has been a huge help. I work primarily with iPads and found setting up restrictions and policies very straightforward, thanks to my previous MDM experience. Initially, I missed our old MDM’s visual home screen layout tool, as NinjaOne required a custom payload. However, the custom payload ultimately proved to be far more powerful, and I'm much happier with it now. Apps deploy quickly and can be set to be removed automatically when our when I change the policy, which is nice. While app removal can occasionally be a bit finicky, refreshing the sync or using a few quick troubleshooting tricks always gets the job done. I also reached out for support and received wonderful help! They were personable, thorough, and enjoyable to talk to! **What do you dislike about NinjaOne?** Occasionally, a handful of iPads fail to load their profile. Restarting them immediately usually doesn't resolve the issue, but turning the devices off for 24 hours almost always allows the profile to load successfully the following day. While this only impacts a small percentage of devices, it is a slight inconvenience. With our previous MDM, wiping a device would automatically trigger the initial setup process all the way to the home screen before dropping off Wi-Fi. This zero-touch approach was extremely efficient during our summer refresh. Unfortunately, NinjaOne currently lacks this automated setup capability, requiring more manual intervention. **What problems is NinjaOne solving and how is that benefiting you?** NinjaOne allows me to add and remove apps to devices without individually touching them. I can also schedule iOS updates around school breaks as well. It saves me a lot of time. ### 31. One of the best, feature-rich and cost competitive RMM tools on the market **Rating:** 5.0/5.0 stars **Reviewed by:** Samir B. | Senior Cloud Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2024 **What do you like best about NinjaOne?** We cant really say enough good things about NinjaOne. Its streamlined so many repetitive system admin related tasks for us and has allowed us to create a predictably configured fleet of end user computers by using task automation and policies and to easily run scripts on single or groups of computers. The interface is simple and intuitive and its taken new support members a matter of hours to get accustomed to it. With new features also being added regularly its reassuring to know we haven't just purchased a static product and instead a set of tools that has the potential to grow with the business. The built in remote control tool is also great and we have started using that more so than Teamviewer now. We have it configured to a point now where its really looking after itself and beyond some spot checks that we carry out weekly theres little for us to regularly maintain. Support team are quick and knowledgable. Still one of the best RMM tools on the market (even at the very competitive license costs). **What do you dislike about NinjaOne?** We've not encountered any negatives with the product, there is nothing to fault with RMM based on our usage **What problems is NinjaOne solving and how is that benefiting you?** Being able to timely patch OS and 3rd party apps to meet our security obligations. Being able to run tasks/scripts/app installs on single or groups of machines in a matter of minutes. Having the facility to use policies and tasks to enforce a baseline configuration across all company user computers. Remotely supporting users. ### 32. Robust RMM solution at an afforable price that continues to grow and expand their product offering. **Rating:** 5.0/5.0 stars **Reviewed by:** Devin M. | IT Manager - Infrastructure & Security, Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2024 **What do you like best about NinjaOne?** Very easy to use interface. The integrations are easy to use, especially with Active Directory, JAMF, and EDR tools like Crowdstrike. It’s also very straightforward to integrate, import objects, and then deploy the agent. Creating policies and pushing applications is simple, and updating applications is just as easy. I also love the integration with FreshWorks, their integration with Qualys and Crowdstrike Spotlight for Vulnerability Management. Their Backup product is very competitive for the market, and the documentation in their Ninja DoJo is excellent. We are also using their MDM solution for Android since Meraki SM is being shutdown. Their Android MDM is more consistent, works better and very well built. Finally, we started using their Patch Management system and it does a great job with correlating vulnerabilities to patches. I am still not happy that their integration with third-part vmdr requires an API-relay server, but it is still a good solution. We use NinjaOne every day, and we really appreciate that it includes a native remote tool for the service desk to help employees with IT issues. **What do you dislike about NinjaOne?** - Their ITAM and Documentation system needs work to become as powerful as Kaseya's IT Glue. Since these products are in their infancy, I only expect it to get better with time. - I am hoping to see BCDR in their backup product one day. **What problems is NinjaOne solving and how is that benefiting you?** - Allows us to consolidate multiple vendors into one platform, save money, time and automate many processes that we did manually. ### 33. NinjaOne is my tool to IT success. **Rating:** 4.5/5.0 stars **Reviewed by:** Jarrod H. | Director Devops and IT, Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2025 **What do you like best about NinjaOne?** NinjaOne continues to be a great tool and integrates smoothly with our environment. We have used it for the past three years, and during that time it has significantly streamlined our onboarding and offboarding processes while also helping reduce technical debt. It continues to support our efforts to automate solutions more effectively, freeing up the team to focus on more critical issues. **What do you dislike about NinjaOne?** I only have two issues at this point, and neither one detracts from NinjaOne’s overall effectiveness. Those issues are advanced reporting and the inability to assign limited admin roles. **What problems is NinjaOne solving and how is that benefiting you?** We continue to move toward a more automated solution within our IT team, and NinjaOne continues to help us become more effective in that effort. Its tools have enabled faster onboarding with minimal user interaction, and the Patch Management feature has significantly improved our ability to monitor patches and schedule them more accurately across the entire environment. ### 34. NinjaOne: A True One-Stop Portal for Device and Asset Management **Rating:** 5.0/5.0 stars **Reviewed by:** Hammaad C. | Lead Infrastructure Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** July 23, 2026 **What do you like best about NinjaOne?** NinjaOne is a one-stop shop for everything device- and asset-related. It’s the first portal I log into and the last one I log out of. I lead the infrastructure engineering team, and instead of chasing people for update on devices, users or assets, I can simply view everything myself. **What do you dislike about NinjaOne?** Nothing comes straight to mind when answering this, but one thing I personally hate (even though others might love it) is having to keep up with the updates and stay up to date. That might just be down to the way I work, but I know those updates happen for a reason and I sometimes fall behind. Again, this is more of a personal dislike—I’m sure others would actually appreciate it, especially owners or people who manage or use the platform all the time. **What problems is NinjaOne solving and how is that benefiting you?** We use it for patching both the OS and third-party apps, along with automation/scripting, efficient asset management, and remote support. In the near future, we also plan to implement vulnerability management, which we’ve already tested and are currently reviewing the commercial details so we can get it in place soon. ### 35. NinjaOne: High-Value RMM That Just Keeps Getting Better **Rating:** 5.0/5.0 stars **Reviewed by:** Eric R. | Director of Marketing and Technology, Mid-Market (51-1000 emp.) **Reviewed Date:** October 20, 2023 **What do you like best about NinjaOne?** We use NinjaRMM to manage IT across our 24-location automotive group, and it’s become the backbone of our operations. What stands out most is how easy it is to use. The interface is clean, well laid out, and intuitive enough that even new team members get up to speed quickly—training new staff is genuinely a breeze. Day to day, automation keeps our hardware stable, and the built-in ticketing and Splashtop integration have streamlined how we support our stores. Where Ninja really proves its value, though, is in how much the platform improves over time. We originally switched from a competitor four years ago, looking for better ROI and more innovation, and Ninja delivered right away. Since then, the steady cadence of meaningful upgrades—especially their AI-driven features—has only increased that value. We rely on the AI components constantly to surface insights faster, accelerate troubleshooting, and reduce the manual grind for my team, all without adding complexity or clutter to the UI. Between the responsive support, scalable architecture, user-friendly design, and ongoing innovation, NinjaRMM has become a high-value, modern foundation for our IT operations—and I’m very comfortable recommending it to other IT leaders. **What do you dislike about NinjaOne?** It’s fair to say NinjaOne is not the “cheapest” option on the market, and that’s really the only knock I can give it. As an automotive group rather than an MSP, I did my homework and went looking for lower-priced alternatives. Several providers marketed themselves as cheaper, but once I lined up the features, support, and real-world capabilities, those “cheaper” options actually came out more expensive on an apples-to-apples comparison. Either the licensing model was more convoluted, key features cost extra, or we would have needed additional tools to fill gaps. With NinjaOne, what you get out of the box ends up delivering better value, even if the sticker price isn’t the lowest. So while NinjaOne isn’t inexpensive, in practice the platforms that claim to be cheaper either do less, are harder to use, or cost more once you factor in everything you actually need. On top of that, their recent AI-powered additions have only widened the gap. Built-in AI assistance helps streamline routine tasks, surface insights faster, and reduce the time my team spends hunting for information or babysitting processes. Instead of bolting on yet another tool, NinjaOne has woven AI into the same clean, well-organized interface we already use every day, which makes the platform even more powerful without adding complexity. **What problems is NinjaOne solving and how is that benefiting you?** Introducing a ticketing system has truly transformed the way we work. We no longer have to juggle two different tools, and our workflow has become much more streamlined. On top of that, their AI‑powered patch management has been a very welcome addition. It helps us identify, prioritize, and deploy patches more intelligently, which means less manual oversight, fewer missed updates, and a more secure, stable environment across all of our locations. ### 36. Simple, Fast Patching and Remote Access with Responsive Support **Rating:** 5.0/5.0 stars **Reviewed by:** Jason N. | System Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** April 14, 2026 **What do you like best about NinjaOne?** It's been really easy to deploy scripts and set up automations. In NinjaOne, it's pretty straightforward to upload a script, assign it where you need it, and run it without jumping through a bunch of menus. I also like that they include a library of prebuilt scripts, so for a lot of common tasks I don't have to start from scratch. Between that and the automation options, it's saved us a lot of time and made routine maintenance much easier. **What do you dislike about NinjaOne?** MDM is still the biggest area I'd like to see improved. It works fine for basic device management but it's missing some of the features and flexibility you get from more mature MDM solutions. **What problems is NinjaOne solving and how is that benefiting you?** It’s mainly solving OS patching for us by making it much easier to keep devices up to date and manage updates in one place. It saves a lot of manual work and helps reduce missed patches. ### 37. Easy to use RMM with great support **Rating:** 4.5/5.0 stars **Reviewed by:** Mark V. | Senior Network Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2025 **What do you like best about NinjaOne?** After getting our tenant set up, it has been pretty much 'set it and forget it.' Adding new devices show up where they are supposed to, policies apply, automations kick in. Makes managing thousands of devices on a daily basis much easier. Their support gets back to you fast when there is an issue. The UI is easy one you get used to it and then it becomes second nature. Integrating with SentinelOne along with their S1 pricing has been good for bottom line. No complaints about performance - automations run quickly and give feedback. **What do you dislike about NinjaOne?** Do have a few outstanding tickets for features that previously worked but don't now. They are not showstoppers though. **What problems is NinjaOne solving and how is that benefiting you?** We have all our customer endpoints in one place. We can easily help an end user should something come up. One place to manage all patching, reboots, etc. Streamlining processes is a huge benefit too. ### 38. Simple, Fast, and Powerful IT Management with NinjaOne **Rating:** 5.0/5.0 stars **Reviewed by:** Andrea G. | Operations Director, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about NinjaOne?** What stands out most about NinjaOne is how simple and fast it makes IT management, without sacrificing power. The interface feels clean and intuitive, so I’m not digging through endless menus just to find what I need. At the same time, it’s still very capable: remote monitoring, patch management, scripting, and automation all feel tightly integrated rather than bolted on as separate pieces. Another major plus is its speed and reliability. Tasks like remote access or running scripts usually execute quickly, and that makes a real difference in day-to-day IT work. **What do you dislike about NinjaOne?** One area for improvement in NinjaOne is reporting flexibility, as more advanced or highly customized reports can sometimes require additional effort. **What problems is NinjaOne solving and how is that benefiting you?** NinjaOne addresses key IT operations challenges by bringing RMM, endpoint management, patching, and MDM together in a single platform. It gives me centralized visibility and control across all devices, automates patching to support security and compliance, and makes both endpoint and mobile device management easier to handle. As a result, it has improved operational efficiency, reduced tool sprawl, strengthened our security posture, and enabled a faster, more proactive approach to incident response. ### 39. All-in-One Management Hub That Simplifies MSP Workflows **Rating:** 4.5/5.0 stars **Reviewed by:** Eric T. | Managed Services Technician, Small-Business (50 or fewer emp.) **Reviewed Date:** October 27, 2025 **What do you like best about NinjaOne?** The number of tools available in one centralized management hub is excellent. We use this management and monitoring system daily for our clients, and as an MSP supporting many organizations, it makes serving our customers much simpler. With alerts, automations, scripts, custom fields, and NinjaOne Remote with behind-the-scenes access, we can quickly find device information and keep tabs on overall health. The areas we most commonly implement for our organizations are RMM, endpoint management, and patching. We’ve also started expanding into other services, such as MDM and NinjaOne Connect, and once you learn each module, they’re easy to roll out across the board. Whenever we need assistance, customer service is quick to respond and, when necessary, escalates to qualified technicians for the specific scenario. **What do you dislike about NinjaOne?** Overall, NinjaOne has been a very effective solution for MSP technicians like me at Acruity. That said, there are a couple of issues I’ve noticed while using Ninja. The first is Apple patching. Patching on Apple devices (macOS, iOS) has been somewhat inconsistent, both in terms of success and in how statuses are reported in Ninja. When reviewing patching activity, we’ve often seen cases where the status of whether updates were successful shows as unknown. Another area I’d like to see improved is visibility for MSPs into endpoint errors and alerts. At times, it feels like NinjaOne representatives can pull more detailed information from the back end than we’re able to access on our side. More transparency into what’s happening would likely save time for both MSPs and support. That said, if there’s a security reason this information isn’t generally available to MSP technician accounts, I understand. **What problems is NinjaOne solving and how is that benefiting you?** Keeping track of a multitude of client devices without a centralized management system is nearly impossible. NinjaOne gives MSPs the ability to track and manage hundreds of devices efficiently and thoroughly. With Ninja, we can respond to offline server alerts as soon as they come in. We can also review endpoint patching and quickly address computers that experience patching failures. When we need to run commands on a machine while a user is actively working on it, Ninja lets us run those commands in the background without interfering with the user. Overall, Ninja saves time for both us and the client, while reducing interruptions and keeping day-to-day management smoother. In down client scenarios, we are able to use ping monitors and server network availability to get a lead on the source of the issue and act accordingly. ### 40. NinjaOne Makes My Daily Work as an IT Service Provider Easier **Rating:** 4.5/5.0 stars **Reviewed by:** Christian B. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2026 **What do you like best about NinjaOne?** What I like most about NinjaOne is that it makes my daily work as an IT service provider noticeably easier. I can see the status of all my customers’ devices in one place and quickly identify where something needs my attention. Patch management, alerts, software deployment, and scripts save me a lot of repetitive work and several hours each week. The interface feels modern and well organized, without being overloaded. I was also pleasantly surprised by how easy the onboarding was. Whenever I had a question, the support team responded quickly and genuinely tried to help. NinjaOne is certainly not the cheapest solution, but for me, the time saved and the better overview of my customers’ systems make it worth the investment. **What do you dislike about NinjaOne?** At the moment, there is honestly nothing I really dislike about NinjaOne. It works reliably, covers everything I currently need, and makes my daily work noticeably easier. So far, I have not come across any major issues or limitations that negatively affect my workflow. **What problems is NinjaOne solving and how is that benefiting you?** As a small IT service provider, NinjaOne helps me manage all my customers’ devices from one central platform. I can monitor systems, install updates, deploy software, access devices remotely, and react to problems before the customer even notices them. This saves me a lot of time, reduces unnecessary on-site visits, and allows me to support my customers much faster. Most importantly, it gives me a clear overview of all managed systems and the confidence that nothing important is being overlooked. ### 41. Fast, Intuitive Endpoint Management with Strong Integrations and Support **Rating:** 3.5/5.0 stars **Reviewed by:** MUHAMMED IRSHAD N. | IT ENGINEER, Enterprise (> 1000 emp.) **Reviewed Date:** July 21, 2026 **What do you like best about NinjaOne?** NinjaOne is a well-rounded endpoint management platform that stands out for its intuitive UI/UX, offering a clean, easy-to-navigate interface that simplifies IT administration and reduces the learning curve. Its extensive integrations with remote access, ticketing, security, and backup solutions enable seamless workflows and centralized management. In terms of performance, NinjaOne is fast, reliable, and highly scalable, delivering efficient endpoint monitoring, patch management, and automation with minimal system impact. From a pricing/ROI perspective, it provides strong value by reducing manual IT tasks, improving operational efficiency, and lowering overall management costs, although pricing may be higher for smaller organizations depending on their needs. The platform also excels in support and onboarding, with responsive customer service, comprehensive documentation, and a straightforward implementation process that helps teams become productive quickly. Additionally, NinjaOne's growing AI/Intelligence capabilities enhance automation, proactive issue detection, and actionable insights, helping IT teams resolve problems faster and manage endpoints more effectively. **What do you dislike about NinjaOne?** Limited native AI capabilities: While AI-powered features are improving, they are still less advanced than those offered by some competitors, particularly in predictive analytics and automated remediation. Custom reporting limitations: Although reporting covers most standard IT needs, creating highly customized or complex reports can be restrictive and may require workarounds. Pricing transparency: NinjaOne does not publicly list its pricing, requiring potential customers to contact sales for a quote. This can make it difficult to compare costs with competing solutions. Advanced configuration can be time-consuming: Initial setup for complex automation policies, scripting, and multi-tenant environments may require significant planning and technical expertise. Mobile app functionality: The mobile application is useful for basic monitoring and management but lacks some of the advanced administrative capabilities available in the web console. Limited third-party integrations compared to larger platforms: While NinjaOne integrates with many popular IT tools, organizations with highly specialized ecosystems may find fewer native integration options than enterprise-focused competitors. **What problems is NinjaOne solving and how is that benefiting you?** NinjaOne addresses several common challenges faced by IT teams by centralizing endpoint management, automating routine tasks, and improving visibility across IT environments ### 42. Reliable Patch Management and Remote Access That Saves Time **Rating:** 4.5/5.0 stars **Reviewed by:** Assistenza M. | IT Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2026 **What do you like best about NinjaOne?** What I like most about NinjaOne is its Patch Management. It’s very easy to implement and has proven extremely reliable, both for deploying updates and for uninstalling problematic patches when needed. As a result, it has significantly reduced the time we spend managing Windows updates across our customers’ environments. I also really appreciate the built-in remote access. Because it works through the NinjaOne agent, I can securely connect to servers and workstations from anywhere without requiring users to take extra steps. This has made remote support noticeably faster and more efficient. Another feature I use regularly is software deployment. It works well right out of the box, and with PowerShell scripting it can be customized to automate even more complex installations. That flexibility has helped us standardize deployments and save a considerable amount of time. **What do you dislike about NinjaOne?** The biggest limitation for me is the monitoring system. While it’s excellent for standard endpoint management, I’ve found it less effective for more advanced infrastructure, such as Veeam Backup & Replication or VMware ESXi hosts. I’d like to see more comprehensive built-in monitoring templates, along with greater flexibility for these kinds of enterprise workloads. Another challenge is alert management. It can be hard to exclude devices that are intentionally offline for long periods. For example, we have NAS devices that are powered on only during the weekend to run backups and then shut down again. So far, I haven’t found a straightforward way to avoid unnecessary offline alerts in these cases without resorting to workarounds. On the community side, I expected a larger and more active library of shared scripts and automations. While there are some useful contributions, I’ve often had to write my own PowerShell scripts or rely on AI tools to create reliable installation and automation scripts because I couldn’t find suitable examples. Finally, although NinjaOne has started introducing AI-powered features, I still think there’s room to grow. I’d like to see AI more deeply integrated into scripting, monitoring recommendations, alert analysis, and automated remediation to further reduce the amount of manual work required from IT administrators. **What problems is NinjaOne solving and how is that benefiting you?** One of the biggest challenges NinjaOne is helping us address is **vulnerability management**. With the introduction of the **NIS2 Directive** in Europe, many of our customers are now required to regularly identify and document security vulnerabilities across their IT infrastructure. The integrated **Vulnerability Assessment** feature has enabled us to meet these compliance requirements without having to introduce another standalone security product. Because it’s built directly into NinjaOne, rollout was straightforward, and we can handle vulnerability reporting from the same platform we already rely on for endpoint management and patching. As a result, our technicians spend less time on operational overhead, while our customers still receive the reports they need to demonstrate compliance. Given the value it provides, the additional cost of the feature feels very reasonable compared with deploying and maintaining a separate vulnerability management solution. Beyond compliance, the platform also helps us proactively spot outdated software and potential security risks before they turn into real issues, which supports improving our customers’ overall security posture. ### 43. NinjaOne – Trusted Partner In IT Management **Rating:** 5.0/5.0 stars **Reviewed by:** Floyd B. | Chief Technology Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 30, 2025 **What do you like best about NinjaOne?** I’ve been using NinjaOne for about five years now, and it continues to be one of the most reliable and user-friendly IT management tools I’ve ever worked with. The platform is intuitive, easy to deploy, and incredibly stable, we’ve experienced virtually no downtime throughout our use. One of NinjaOne’s greatest strengths is how seamless it is to deploy and manage across environments. The integration between their various tools including backup and enterprise-level endpoint protection is smooth and efficient, allowing us to centralize our management and support processes with ease. NinjaOne also stands out for its training resources and community engagement. Their extensive library of learning materials and monthly open office hours provide direct access to professional engineers who are always willing to help. If they don’t have an immediate answer, they follow up promptly and even product improvement suggestions are taken seriously and often acted upon. We run the tool 24x7x365, and it has become a cornerstone of our operations. The customer support team is exceptional, fast, knowledgeable, and always ready to connect you with the right person to resolve any issue. Overall, I would highly recommend NinjaOne to organizations of any size looking to centralize IT management, monitoring, and support. It’s a reliable, easy-to-use, and well-supported solution that continues to deliver excellent value year after year. **What do you dislike about NinjaOne?** Our company has never experienced any issues with Ninja One to report. **What problems is NinjaOne solving and how is that benefiting you?** It allows me to centralize my company’s support and management within a single pane of glass. We can quickly deploy the tool across multiple devices and efficiently support both internal and external clients. This enables my team to deliver seamless, high-quality support, which is essential when serving clients who have equally high expectations of our managed services. ### 44. Clean UI, Fantastic Support, and Frequent Updates **Rating:** 4.5/5.0 stars **Reviewed by:** Robert L. | Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2026 **What do you like best about NinjaOne?** Continiously being updated. Has an app that works on smart devices that allows me for quick fixes and checks. The UI is clean and easy to understand. Support has been fantastic. I can call for support which is rare with other RMM providers on the market. AI can be improved. Would like to see more for resolution and customer /support interaction with AI and possibly with scripting as well. **What do you dislike about NinjaOne?** Patching is the biggest downfall for us. Where NinjaOne fails in the patching is that any appliation that is open or needs some sort of client interaction, the patch updates fail. such as WebEx, CCLeaner, Chrome, FireFox and M365. More specific for M365, is that if a user has a computer with M365 installed on it but the user using the computer is only licensed to use M365 online only, the M365 app is rarely ever used (never used if the employee uses only the online M365), yet because there is an install of M365 on the computer, the update will fail because the app is not activated or the user is not logged into M365 apps on the computer. **What problems is NinjaOne solving and how is that benefiting you?** Ninja is helping with OS patching and letting me control and set up rules as to what for the OS should be patched and updated. For instance, i can tell it not to install or update 'preview' updates, but can have Ninja push up critical or important updates automatically. Having tools to remote into sytems is also handy as well for when we need to work with a clent directly. Mostly Splashtop or Ninja Connect works well. ### 45. NinjaOne Streamlines IT Management with Reliable Patching, Monitoring, and Fast Remote Access **Rating:** 4.5/5.0 stars **Reviewed by:** Nizar R. | Head of IT, Mid-Market (51-1000 emp.) **Reviewed Date:** July 20, 2026 **What do you like best about NinjaOne?** What I like most about NinjaOne is how much it streamlines our day-to-day IT management. The interface is clean and intuitive, so new techs on our team can get up to speed quickly with minimal training. Patch management and remote monitoring run reliably in the background, which has reduced the time we spend manually checking endpoints. The remote access tool is fast and rarely drops the connection, which is especially important when we’re troubleshooting urgent issues. It also integrates smoothly with our other tools (ticketing, documentation, etc.), so we’re not constantly jumping between platforms. Overall, it saves our team meaningful time each week and makes it easier to stay on top of a growing number of devices. **What do you dislike about NinjaOne?** One area where NinjaOne still has room to grow is the asset management module—it doesn’t yet cover everything we’d like, so we sometimes have to rely on a separate tool. Tightening up asset management and simplifying the initial setup would make the product even stronger. **What problems is NinjaOne solving and how is that benefiting you?** Before NinjaOne, our team struggled to maintain visibility across a growing number of endpoints spread over multiple locations. Patching, monitoring, and remote support were handled through disconnected tools, so issues often went unnoticed until users reported them. With NinjaOne’s unified RMM platform, we can now monitor and patch devices proactively from a single dashboard. This has led to fewer unplanned outages and much less time spent on manual checks. Remote access has also reduced our average ticket resolution time, since technicians can jump straight into a device instead of waiting for the end user to troubleshoot first. Onboarding new team members has been fairly smooth as well, thanks to the clean interface and responsive support whenever we’ve had setup questions. Overall, NinjaOne has helped us shift from reactive to proactive IT management, saving the team meaningful time each week. ### 46. NinjaOne Makes Remote Management Fast and Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Heath H. | Corporate Technology Manager / ISSM, Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2025 **What do you like best about NinjaOne?** NinjaOne provides seamless remote access to our systems, significantly streamlining our update, management, and troubleshooting processes. A standout feature is the ability for administrators to input credentials while a user remains logged in, which has proven invaluable for profile-specific installations and related administrative tasks. Furthermore, the customer support team is exceptional, consistently providing prompt and effective assistance whenever required. We rely on this platform daily to maintain operational efficiency and resolve technical issues effectively. **What do you dislike about NinjaOne?** I understand this is a security feature, but it would be helpful to stay logged into the system and keep the remote window available while installing software or transferring files, especially when those tasks can take longer than 1–5 hours. **What problems is NinjaOne solving and how is that benefiting you?** NinjaOne has provided us with a reliable, comprehensive solution for accessing remote systems, facilitating direct troubleshooting with customers, and utilizing automation tools to resolve technical issues with greater efficiency. Consequently, the platform has significantly streamlined our support operations, enabling a more cohesive and effective end-to-end management of user requests. ### 47. Effortless Script Deployment Across Multiple Endpoints **Rating:** 5.0/5.0 stars **Reviewed by:** Alex S. | IT Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2026 **What do you like best about NinjaOne?** The capability of publishing a script and pushing it to multiple endpoints. This feature has saved me countless hours of manual labor when having to standardize changes across an organization. **What do you dislike about NinjaOne?** The mobile app for NinjaOne. I wouldn't say that I dislike it because I still use it and it definitely helps when I don't have my laptop with me, but there's room for improvement. In terms of the NinjaOne Remote ap that allows me to connect to a session and control of another computer is very good, but, the NinjaOne Mobile app. I'd like to see more details in the Overview section when viewing a computer, and possibly having the file transfer option from within the mobile app. The only other thing I dislike is the performance of how quickly I can connect to a host when it comes online. The time from the endpoint being on and connected to the internet to NinjaOne being able to connect to the endpoint is almost 1-3mins, which is a while when you're on the phone with a customer. **What problems is NinjaOne solving and how is that benefiting you?** Remote Management, Patching, Cloud and On-Site Backups, Vulnerability Scanning, Network Discovery, Anti-Virus integration with SentinelOne, Automation and Scripting. It has allowed me to gain visibility on my business, automate time-consuming tasks and save me a lot of time. ### 48. Overall, NinjaOne is an excellent choice for MSPs and Technician Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Raj Y. | Senior System Administartor, Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2025 **What do you like best about NinjaOne?** what is the best in Ninja ? Easy to understand the platform and automation workflow easily. Additionally, NinjaOne’s strong automation capabilities help streamline routine tasks, allowing IT teams to focus on more strategic initiatives. The responsive customer support and regular updates further enhance the overall user experience, ensuring the tool stays current with evolving IT needs. It was a great too for Windows Security update installation and Fix the all vulnerability. It was my one of the great experience and make our systems 100% Security update compliance. Also helped me to fix Missing update from long time. Overall, NinjaOne is an excellent choice for MSPs and internal IT teams seeking a reliable, scalable, and easy-to-use solution for proactive IT management.' Ninja one platform we can easily understood each administrative things. Where easy to deploy there agent in all network device easily. its mean its a good implementation tool for our all infra devices. If you installed ninja you can be free from health check point and easily manage it from Ninja. You can manage and use Ninja console from Mobile phone easily and it was great experience. So you continue use it. It easy to quick connect for my client .. no more explanation needed to start giving remote . Have one easy too. Additionally, NinjaOne’s strong automation capabilities help streamline routine tasks, allowing IT teams to focus on more strategic initiatives. The responsive customer support and regular updates further enhance the overall user experience, ensuring the tool stays current with evolving IT needs. Overall, NinjaOne is an excellent choice for MSPs and internal IT teams seeking a reliable, scalable, and easy-to-use solution for proactive IT management.' Overall, Ninja tool is friendly and compare to other MSP like Syncro. but Ninja is far better from it. Pricing and ROI . also its easy for tech to support. Security Endpoint can be easily manage from Ninja . Good one too. **What do you dislike about NinjaOne?** Exactly look all good and excellent choice, giving a dislike , but Need some integration changes - like -- reboot notification should be uncheck - to stop reboot notify long running maintenance device like- Hosting services, esxi. Second, I experienced quick connect when we sent a quick connect link to the end user and when they clicked to download a file. The file must be run in administrative mode. (Should ask) If no permission, then user mode is fine. **What problems is NinjaOne solving and how is that benefiting you?** For me, NinjaOne has significantly improved operational efficiency and strengthened overall system reliability. The real-time insights and proactive alerts help prevent issues before they affect users, and the streamlined interface makes it straightforward to manage multiple endpoints. Overall, NinjaOne delivers tangible benefits by boosting productivity and supporting a secure, well-maintained IT environment. NinjaOne is also very easy to use for managing system security updates. Remote access is simple, and one of the best parts is the vulnerability scanning, which is especially important when onboarding a new system. Our client was surprised to see how many vulnerabilities were still pending. We ran scans on the customer’s system and then fixed the findings according to the setup policy in NinjaOne. In general, it’s easy to manage and helps keep everything under control. ### 49. Our three year review ... Ninja is a valuable part of our business **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew C. | Founder and Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2025 **What do you like best about NinjaOne?** At BrickHost, we've been using NinjaOne for just over three years, and it has quickly become one of the most reliable and valuable tools in our IT services stack. From the very beginning, the implementation process was smooth and straightforward — a rare and welcome experience in the world of IT platforms. The intuitive interface and thoughtful onboarding resources allowed us to get up and running quickly, with minimal disruption to our workflow and zero surprises. One of the most significant benefits NinjaOne has brought to our operations is the power of automation. Tasks that once consumed valuable time — from patch management to routine maintenance — are now handled automatically and consistently across all endpoints. This has not only improved our service delivery and responsiveness but has also freed up our technicians to focus on higher-value work, ultimately helping us scale our services more efficiently and effectively. We've used the backup tools to restore files, folders and entire systems. It's a valuable tool, providing peace of mind and we even use it to clone machines. What really sets NinjaOne apart for us is how seamlessly it integrates with the other tools in our stack. Whether it’s endpoint monitoring, remote support, or backup management, NinjaOne provides a centralized and cohesive environment that ties our systems together and keeps everything running smoothly. As a managed service provider, we rely on dependable platforms that empower our team and deliver value to our clients — and NinjaOne has proven time and again to be exactly that. **What do you dislike about NinjaOne?** We did have an issue with Windows patch management, we worked through their support and the issue with patches being improperly reported has been resolved. When we ran into an issue with slow backup restore times, they pulled together a team of engineers and we had it resolved quickly, in part it was our fault, but it was also a learning experience for their team. We find Ninja One has been a good value and addition to our stack. **What problems is NinjaOne solving and how is that benefiting you?** It allows us remote access to Windows/Mac and Linux management of systems. It automates backup tasks, and patch management. ### 50. NinjaOne Is Outstanding! **Rating:** 5.0/5.0 stars **Reviewed by:** David T. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2021 **What do you like best about NinjaOne?** Everything has been absolutely flawless with the Ninja RMM solution. It has been one of the most stable and powerful tools I have seen in my 38 years in IT/technology. Their RMM product is always up and running. We have never had a problem accessing it. The pricing is extremely cost effective. Being able to remotely drill down into a PC's event log and technical details is invaluable. Also, being able to remotely remove and/or install software without taking remote control of the PC is completely transparent to the end user - the way it should be. We plan to use their SaaS backup product for a customer pilot soon. We can't wait to see this in action. Ninja also provides many workshops, tutorials, and other technical material that is clear and concise. **What do you dislike about NinjaOne?** We've yet to find anything that we do not like or would recommend to improve. Our account representatives have been very responsive to get us connected to the right resource(s) to ensure anything we need is addressed, including a communications path to product management. **What problems is NinjaOne solving and how is that benefiting you?** We can detect a lot of problems before the users see them. Customers hate problems and downtime, but they are amazed that we know they have a problem before they know they have a problem. It has also enabled us to develop a Best IT Practices pamphlet tailored to each business for how the use their technology. ## NinjaOne Discussions - [Where are the NinjaRMM servers located?](https://www.g2.com/discussions/5996-server) - 1 comment, 2 upvotes - [Do you provide the same level of functionality for MacOS as you do for Windows?](https://www.g2.com/discussions/do-you-provide-the-same-level-of-functionality-for-macos-as-you-do-for-windows) - 2 comments, 1 upvote - [When will SNMP monitoring be improved?](https://www.g2.com/discussions/when-will-snmp-monitoring-be-improved) - 1 comment, 1 upvote - [Is NinjaRMM's NMS robust enough for active network monitoring?](https://www.g2.com/discussions/13598-is-ninjarmm-s-nms-robust-enough-for-active-network-monitoring) - 1 comment, 1 upvote - [Can I have consolidated billing with your third party integration vendors?](https://www.g2.com/discussions/billing-7749cb9e-73cb-470c-8c42-6999d84e5129) - 1 comment, 1 upvote - [View NinjaOne pricing details and edition comparison](https://www.g2.com/products/ninjaone/reviews?qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-07-29+15%3A33%3A29+-0500&secure%5Bsession_id%5D=b0be9fcf-1b54-4ac8-a1ea-504ed9ac1332&secure%5Btoken%5D=37996a82266f3dbcf44bd63a80b46a0856189b94f7a838cb30ee4bacdbfffa2e&format=llm_user) ## NinjaOne Integrations - [3CX](https://www.g2.com/products/3cx/reviews) - [Acronis Cyber Protect](https://www.g2.com/products/acronis-acronis-cyber-protect/reviews) - [Acronis Cyber Protect Cloud](https://www.g2.com/products/acronis-cyber-protect-cloud/reviews) - [Adlumin](https://www.g2.com/products/adlumin/reviews) - [Adobe Acrobat](https://www.g2.com/products/adobe-acrobat/reviews) - [Android](https://www.g2.com/products/android/reviews) - [Apple](https://www.g2.com/products/apple/reviews) - [Apple Business Essentials](https://www.g2.com/products/apple-business-essentials/reviews) - [Apple iOS](https://www.g2.com/products/apple-ios/reviews) - [Arctic Wolf](https://www.g2.com/products/arctic-wolf/reviews) - [Asset Panda](https://www.g2.com/products/asset-panda/reviews) - [Atakama Database Encryption](https://www.g2.com/products/atakama-database-encryption/reviews) - [Autotask](https://www.g2.com/products/autotask/reviews) - [Axonius](https://www.g2.com/products/axonius/reviews) - [Azure Active Directory Domain Services](https://www.g2.com/products/azure-active-directory-domain-services/reviews) - [Azure Boards](https://www.g2.com/products/azure-boards/reviews) - [Azure Portal](https://www.g2.com/products/azure-portal/reviews) - [Bitdefender Advanced Threat Intelligence](https://www.g2.com/products/bitdefender-advanced-threat-intelligence/reviews) - [Bitdefender GravityZone MDR](https://www.g2.com/products/bitdefender-gravityzone-mdr/reviews) - [Bitdefender GravityZone XDR](https://www.g2.com/products/bitdefender-gravityzone-xdr/reviews) - [Bitwarden](https://www.g2.com/products/bitwarden/reviews) - [Blackpoint Cyber](https://www.g2.com/products/blackpoint-cyber/reviews) - [Blumira Automated Detection & Response](https://www.g2.com/products/blumira-automated-detection-response/reviews) - [BrightGauge](https://www.g2.com/products/brightgauge/reviews) - [Cavelo](https://www.g2.com/products/cavelo/reviews) - [Cisco Duo](https://www.g2.com/products/cisco-duo/reviews) - [ClickUp](https://www.g2.com/products/clickup/reviews) - [ConnectSecure Vulnerability and Compliance Manager](https://www.g2.com/products/connectsecure-vulnerability-and-compliance-manager/reviews) - 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[Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Power Automate](https://www.g2.com/products/microsoft-power-automate/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) - [Microsoft Sentinel](https://www.g2.com/products/microsoft-sentinel/reviews) - [Microsoft SharePoint](https://www.g2.com/products/microsoft-sharepoint/reviews) - [Microsoft SQL Server](https://www.g2.com/products/microsoft-sql-server/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [monday AI Work Platform](https://www.g2.com/products/monday-com/reviews) - [MSP360 Backup](https://www.g2.com/products/msp360-backup/reviews) - [n8n](https://www.g2.com/products/n8n/reviews) - [Notion](https://www.g2.com/products/notion/reviews) - [Odoo ERP](https://www.g2.com/products/odoo-odoo-erp/reviews) - [Okta](https://www.g2.com/products/okta/reviews) - [OpenText Content Management](https://www.g2.com/products/opentext-content-management/reviews) - 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[Windows 11](https://www.g2.com/products/windows-11/reviews) - [Zammad](https://www.g2.com/products/zammad/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zendesk for Employee Service](https://www.g2.com/products/zendesk-for-employee-service/reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) ## NinjaOne Features **Administration** - Change Management - Asset Management - Reports & Analytics **Compatibility ** - File Server Backup - Database Server Backup - Virtual Machines - Repository Models **Functionality** - Real-time Sync - Storage Capacity - Remote Backup - Versioning **Functionality** - Real-time Sync - Storage Capacity - Remote Backup - Versioning **Functionality** - Email Storage - Encryption - Reporting - Email Analysis - Migration - Archive Backup **Inventory Management - Remote Monitoring & Management (RMM)** - Device Management - Asset Management - ITIL Policy Compliance **Scope** - Endpoint Inclusiveness - Multi-OS Support **Functionality** - Performance Monitoring - Alerting - Improvement Suggestions - Multi-Network Capability **Monitoring** - Constant Monitoring - Timely Alerts - TIcket Accuracy - AI Monitoring **Asset Inventory** - Hardware Asset Inventory - Software Asset Inventory - Cloud Asset Inventory - Mobile Asset Inventory - Asset Discovery **Administration** - Screen Sharing - File Sharing - Session Recording - Unattended Remote Access - Multi - Session Handling - Multi-Monitor Support **Functionality ** - Incremental Backup - OS Boot Recovery - Bootable Disk - Online Restore **Management and Discovery - IT Documentation** - Search and Indexing - Version Control - Access and Permissions **Monitoring - Network Monitoring** - Real-Time Monitoring **Generative AI - Autonomous Endpoint Management** - Behavioral Analysis - Adaptive - Predictive **System Control** - Device Control - Web Control - Application Control - Asset Management - System Isolation **Management** - Remote Backup - Storage Formats - Scheduled Backups - On-Demand Restoration **Platform - Mobile Device Management (MDM)** - Regulation Compliant **Knowledge Base** - Q & A - Link Sharing - Searchable **Analysis** - Threat Detection **Service Desk** - Help Desk - Incident Reports - Process Workflow **Management** - Disaster Recovery - Storage Capacity - Remote Backup - Activity Monitoring **Compatibility ** - Local Backup - Storage Formats **Compatibility ** - Endpoint Variety - SaaS Application Variety - Storage Formats **Monitoring and Management** - Remote Monitoring - Asset Tracking - Application Deployment - Patch Management - Asset Tracking **Security** - Reporting and Alerts - Endpoint Protection - Remote Wiping **Management** - Performance Baseline - Data Visualization - Path Analysis **Management Tools** - Ticket Assignment - Standardization - Lifecycle Visualization **Maintenance** - Remote Reboot - Remote Printing **Performance** - Multiple Backup Versions - Unlimited Backup - Lag Free Operation **Operations - IT Documentation** - Integrations - Automation - Reporting **Analytics - Network Monitoring** - Packet & Flow Analysis **Agentic AI - Email Archiving** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance - Decision Making **Monitoring and Management - Autonomous Endpoint Management** - Patch Management - Oversees - Self-Healing - Centralized Dashboard **Vulnerability Prevention** - Endpoint Intelligence - Firewall - Malware Detection **Reporting** - Activity Monitoring - Documentation - Alerts/Notifications **Operating System** - Multi-Systems Support - Apple Support - Android Support **Security** - Verification - Role-Based Permission - Public vs Private **Platform** - Unified Communications Platform - Remote Access - ITIL Policy Compliance - Asset Tracking - IT Knowledge Management **Compliance** - Security Standards - Cloud Data Protection **Management** - File Sharing - Security Standards - Encrypted Storage **Management** - File Sharing - Security Standards - Encrypted Storage **IT Operations & Workflow - Remote Monitoring & Management (RMM)** - Workflow Management **Management** - Device Enrollment - Device Configuration - Device Compliance - Usage Information - Data Separation **Management** - Reporting - Administration Console - Access Management - Asset Management - Policy Dictation **Communication ** - Text Chat - Screen Annotations **Agentic AI - IT Asset Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - PC Backup** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance - Decision Making **Security Management** - Incident Reports - Security Validation - Compliance **Security** - Data Encryption - Security and Compliance **Management** - Applicatons Management - Applications Consolidation - Whitelist - Blacklist - Usage Information **Content** - Trackable Analytics - Import - File Viewing - Update Notifications **Security** - Endpoint Protection - Patch Management - Disaster Recovery - Service Management - Workflow Management **Service Management** - Remote Access - Service Management (Issue Prioritization) - Ticketing **Functionality** - Ticketing System - Performance Logging - Alerting - Automation **Security** - Data Encryption - Compliance **Agentic AI - Incident Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - SaaS Backup** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Server Backup** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Agentic AI - Unified Endpoint Management (UEM)** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Security** - Remote Wipe - Security **Communication** - Social Features - Tagging - Upload - Comments **Device Support** - Mobile Device Access - Multi-Platform Support - Cross-Platform **Agentic AI - Enterprise IT Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - IT Service Management (ITSM) Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Remote Monitoring & Management (RMM)** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Performance** - Reporting **Agentic AI - Mobile Device Management (MDM)** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Management** - Central Dashboard - Asset Policy Management - Risk Management - Integrations ## Top NinjaOne Alternatives - [Atera](https://www.g2.com/products/atera/reviews) - 4.6/5.0 (1,216 reviews) - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - 4.5/5.0 (3,968 reviews) - [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) - 4.3/5.0 (467 reviews)