---
title: NinjaOne Reviews
meta_title: 'NinjaOne Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 4785 reviews by the users' company size, role or industry
  to find out how NinjaOne works for a business like yours.
aggregate_rating:
  rating_value: 4.7
  review_count: 4785
  scale: '5'
date_modified: '2026-07-24'
parent_category:
  name: Endpoint Protection
  url: https://www.g2.com/categories/endpoint-protection
---

# NinjaOne Reviews
**Vendor:** NinjaOne  
**Category:** [Endpoint Management Software](https://www.g2.com/categories/endpoint-management)  
**Average Rating:** 4.7/5.0  
**Total Reviews:** 4,785
## About NinjaOne
NinjaOne is the unified IT operations platform that helps IT teams and managed service providers manage, secure, and support every endpoint from a single cloud-native console. Nearly 40,000 customers across 140+ countries use NinjaOne to replace fragmented point tools with one platform built to scale. The platform brings together the core work of modern IT operations: endpoint management, autonomous patch management, vulnerability management, endpoint and SaaS backup, remote access, and IT service desk. Teams monitor and control Windows, macOS, Linux, mobile, and virtual devices in one place, automate routine work with policy-based automation and human-centered AI, and cut the cost and risk that come from running many disconnected tools. NinjaOne serves internal IT teams and MSPs alike, from lean IT departments to mid-market and large enterprise organizations managing distributed, multi-site environments. Common uses include consolidating IT tooling, automating patching for security and compliance, managing distributed and hybrid workforces, improving endpoint visibility, and strengthening backup and ransomware readiness. NinjaOne has maintained a 98 percent customer satisfaction score for more than five years, backed by free unlimited onboarding and 24/7 support in seven languages. Organizations that move to NinjaOne report replacing four or more separate tools with the single platform. NinjaOne is FedRAMP Moderate Authorized and SOC 2 Type II and Type III compliant, and supports audit-ready compliance evidence across frameworks including CMMC, ISO 27001, and HIPAA. The mission behind the platform is simple: unify IT to simplify work, giving IT teams better tools and employees a great technology experience at work.



## NinjaOne Pros & Cons
**What users like:**

- Users appreciate the **ease of use** of NinjaOne, streamlining asset management and automating essential tasks effortlessly. (1373 reviews)
- Users praise the **powerful automation** capabilities of NinjaOne, enhancing efficiency and simplifying device management. (909 reviews)
- Users appreciate the **easy navigation and dashboard** of NinjaOne, facilitating quick device management and monitoring. (867 reviews)
- Users praise NinjaOne for its **automated updates and efficient alerts** , significantly simplifying server management and saving time. (852 reviews)
- Users value the **excellent customer support** from NinjaOne, noting quick access to knowledgeable staff and practical solutions. (733 reviews)
- User Interface (724 reviews)
- Patch Management (658 reviews)
- Reliability (653 reviews)
- Intuitive (622 reviews)
- Monitoring (554 reviews)

**What users dislike:**

- Users feel the **missing features** limit functionality, particularly lacking client and customer portal capabilities. (792 reviews)
- Users find the **search function lacking** , and the interface can confuse end users with unclear icons. (424 reviews)
- Users find NinjaOne has **limited features** , especially in mobile app functionality and device management options. (396 reviews)
- Users find that NinjaOne needs **improvement in search functionality** and a better ticketing dashboard for efficiency tracking. (362 reviews)
- Users report facing **feature issues** with function settings and a lack of adequate role-based controls in NinjaOne. (306 reviews)
- Users find the **learning curve steep** for creating policies and utilizing new features effectively. (227 reviews)
- Poor Reporting (216 reviews)
- Lacking Features (210 reviews)
- Remote Access Issues (201 reviews)
- Reporting Issues (189 reviews)

## NinjaOne Reviews
  ### 1. Game changer for any IT Team!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Ronan F. | IT Team Lead, Mid-Market (51-1000 emp.)

**Reviewed Date:** May 16, 2025

**What do you like best about NinjaOne?**

Ninja packs a lot of useful features into one place. Because it covers so much, we were able to decommission software from multiple other vendors and consolidate everything within Ninja. They also release new features regularly, which continues to improve the system over time.

We recently added Ninja Backup to our infrastructure and retired our previous Veeam installation, and it has been a game changer for us. We now have immutable backups to Ninja Cloud, along with a much stronger local backup setup.

**What do you dislike about NinjaOne?**

The only thing I dislike is that we didn't start using it sooner. We love Ninja here!

**What problems is NinjaOne solving and how is that benefiting you?**

Before Ninja, it was a lot more difficult for us to access devices for remote users. Now, as long as they have the Ninja Agent installed, we have all the access we need to provide support to all users regardless of where they are.

  ### 2. NinjaOne: Solid and intuitive RMM, with excellent post-sales support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Walter P. | It Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** July 21, 2026

**What do you like best about NinjaOne?**

We use NinjaOne as an RMM platform for monitoring and managing IT assets in a mixed Windows/Linux environment. It has a clear and intuitive interface that allows us to keep the entire fleet of machines under control, manage patches, automations, and scripts in a centralized manner.

Notably, the after-sales support: we were assisted by knowledgeable and always available consultants.

Overall, a solid product, accompanied by a high-level support service.

**What do you dislike about NinjaOne?**

At the moment, I haven't found anything that I didn't like.

**What problems is NinjaOne solving and how is that benefiting you?**

NinjaOne allows us to centralize the monitoring and management of a heterogeneous machine park (Windows and Linux), reducing the time spent on manual interventions on individual endpoints. Thanks to automated patch management and schedulable scripts, we manage to keep systems updated and secure without having to intervene on each workstation, resulting in a tangible time saving for the IT team.

  ### 3. The gold standard for MSPs and IT teams (I've tried them all)

**Rating:** 5.0/5.0 stars

**Reviewed by:** Josh W. | IT Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** May 09, 2023

**What do you like best about NinjaOne?**

NinjaOne is a rock-solid platform that has completely transformed the way we provide IT services to our customers. With Ninja, we are able to have all of our IT tools and management under one umbrella making it extremely easy to keep an eye on all of our servers and workstations. Their support team is OUTSTANDING and gives quick and helpful answers to our questions. Our account manager calls us personally to review any issues and ensure we are running smoothly.

**What do you dislike about NinjaOne?**

The look and feel of their product sometimes feels outdated. It does not inhibit our work, it just could be modernized a bit.

**What problems is NinjaOne solving and how is that benefiting you?**

We used to have independent systems for everything, which made it difficult to remotely monitor and manage our devices. Now, everything is under one umbrella for a fair price. It reduces the time it takes to respond to issues.

  ### 4. NinjaOne: Intuitive interface, central management, and strong automation

**Rating:** 4.5/5.0 stars

**Reviewed by:** Finn S. | IT-Systemadministrator / Fachinformatiker für Systemintegration, Small-Business (50 or fewer emp.)

**Reviewed Date:** July 21, 2026

**What do you like best about NinjaOne?**

What I particularly like about NinjaOne is the clear and intuitive user interface. The centralized management of all devices significantly eases daily IT operations and saves time. Particularly noteworthy are the reliable remote maintenance, the powerful automation capabilities, and the integrated patch management. This allows recurring tasks to be efficiently automated and systems to be kept secure and up-to-date.

**What do you dislike about NinjaOne?**

What I like less about NinjaOne are the limited reporting functions. From my perspective, the existing reports do not offer enough options for individual customization and evaluation. For more complex requirements, there is a lack of more detailed filtering, analysis, and design options, so it is often necessary to resort to external solutions or manual rework.

**What problems is NinjaOne solving and how is that benefiting you?**

NinjaOne allows us to centrally manage our entire IT infrastructure and significantly simplifies daily support. Through integrated monitoring, automated software and patch distribution, as well as remote maintenance functions, we can detect and resolve disruptions more quickly. This reduces downtime, automates recurring tasks, and enables our support team to work more efficiently.

  ### 5. Clear interface and simple central device management

**Rating:** 4.5/5.0 stars

**Reviewed by:** Efe S. | Fachinformatiker für Systemintegration, Small-Business (50 or fewer emp.)

**Reviewed Date:** July 21, 2026

**What do you like best about NinjaOne?**

What I like most about NinjaOne is that the interface is clear and easy to use. You can quickly find your way around and manage many devices centrally. As a trainee, I also find it helpful that it provides a good overview of the systems and makes many tasks easier to complete.

**What do you dislike about NinjaOne?**

What I don't like so much about NinjaOne is that some functions are a bit hard to find at first. Additionally, some settings can be a bit confusing if you haven't been using the program for long. As a trainee, you have to familiarize yourself with it first.

**What problems is NinjaOne solving and how is that benefiting you?**

NinjaOne helps to centrally manage computers and servers and to identify problems more quickly. This saves time because you don't have to check each computer individually. As a trainee, this is particularly helpful because you get a better overview of the devices and can complete many tasks more easily.

  ### 6. Greatest tool to make your job easier!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Casey M. | System Administrator, Mid-Market (51-1000 emp.)

**Reviewed Date:** October 24, 2023

**What do you like best about NinjaOne?**

We’re planning to move forward with SaaS Backups so we can back up our SharePoint and OneDrives. I’m looking forward to getting this in place. It’s still been great for remote support and for monitoring stations, and the ticketing integration has been a really helpful addition as well.

**What do you dislike about NinjaOne?**

Some application-install automation is still a bit touchy, but it works for many .exe and .msi installer packages. A few updates also tend to fail, though they’re usually easy to fix with some hands-on access to the machines.

**What problems is NinjaOne solving and how is that benefiting you?**

It automates many of our repetitive tasks that we previously had to be at the machines to perform. It also helps us keep both machines and software up to date, and it makes it simple to document issues using the built-in ticketing system, which was easy to set up and customize to our needs.

  ### 7. Simple Endpoint Navigation That Scales Effortlessly Across Customers

**Rating:** 5.0/5.0 stars

**Reviewed by:** Josh K. | Team Leader, Mid-Market (51-1000 emp.)

**Reviewed Date:** January 23, 2026

**What do you like best about NinjaOne?**

Patching, remote control and software deployment. If clients don't have a device management in place, we can use Ninja. The easy to use interface is one of they key factors, after moving from a slow product before, this really is a standout factor.

**What do you dislike about NinjaOne?**

I don't dislike anything about the product.

**What problems is NinjaOne solving and how is that benefiting you?**

Patching has been a big win for us since we adopted the product. The remote control tool has been another major win, especially because we had a lot of remote access issues in the past with other vendors. Software deployment has also become much easier and more straightforward.

We’ve also been making good use of the documentation features, which help us onboard clients smoothly and keep new customer devices maintained as we continue supporting them.

Integrations with HaloPSA have also enabled us to smoothly monitor conditions being raised in Ninja.

  ### 8. Simple Patch Management and Powerful Automation Scheduling

**Rating:** 4.5/5.0 stars

**Reviewed by:** Ronny G. | Senior Systems Administrator, Mid-Market (51-1000 emp.)

**Reviewed Date:** July 16, 2026

**What do you like best about NinjaOne?**

The simplicity of patch management is a major plus for me when work with windows desktops. 
I also really loved the Script, Automation, and Scheduling menus. They have allowed me to execute complex processes to install software, certificates, and configuration files all in one convenient scheduled automation.

**What do you dislike about NinjaOne?**

My biggest complaint about NinjaOne is the delay in updates for the Software section of an asset. Updating a piece of software will not refresh the version number listed in the Software tab.
Additionally, the background connection performance/speed leaves something to be desired.

**What problems is NinjaOne solving and how is that benefiting you?**

Ease of Android MDM management. Simple to setup and easy to use without much hassle. 
Convenient alerting of antivirus issues on endpoints with Sentinel One integrations help save a lot of time and manual work.
Convenient and easy patch management and testing help free up resources that can be allocated elsewhere.

  ### 9. Feature-Rich, Easy-to-Use Remote Access with Great Security and Auto Updates

**Rating:** 5.0/5.0 stars

**Reviewed by:** Liz K. | IT Systems Administrator, Mid-Market (51-1000 emp.)

**Reviewed Date:** July 21, 2026

**What do you like best about NinjaOne?**

Been a wonderful experience overall. So many features that are unbelievably useful, The UI is easy to use once learned, it performs very well and enables super easy remote access. Very easy to onboard devices as well. It is absolutely worth the peace of mind & security of remotely being able to disable devices. While it is a little on the pricier side, it is still absolutely worth it. I really like the fact that it manages the windows updates automatically, so it's not something I had to set up at all or manage.

**What do you dislike about NinjaOne?**

I do wish there was a last seen location feature. That would be very useful in cases that someone loses or has their device stolen.

**What problems is NinjaOne solving and how is that benefiting you?**

Management of Windows updates, security policies, ease of remote access  & remote enrollment as well via link or download.

  ### 10. Easy Integrations, Remote Support access quickly

**Rating:** 5.0/5.0 stars

**Reviewed by:** Chris C. | L1 Tech Support, Mid-Market (51-1000 emp.)

**Reviewed Date:** July 22, 2026

**What do you like best about NinjaOne?**

I have enjoyed using NinjaOne's UI system, it helps me to organize the devices that we have throughout the company and internationally as well. We were able to integrate systems with NinjaOne very easily. Being able to support users without even needing to log into their computers using the command line is very helpful. It speeds up the process and allows us to finish our tickets in SLA.

**What do you dislike about NinjaOne?**

Sometimes it is a bit hard to figure out the different custom fields and reports that you can do, but once I am able to go through and figure out these systems it should be easier to figure out.

**What problems is NinjaOne solving and how is that benefiting you?**

We didn't have a solution to remote into users computers and NinjaOne has been able to help us work with users that need extra help after our company size doubled.

  ### 11. All-in-One Remote Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Karim F. | Technical Support Specialist, Mid-Market (51-1000 emp.)

**Reviewed Date:** July 16, 2026

**What do you like best about NinjaOne?**

I like having all the remote support tools in one application. I also appreciate that I can quickly pull device events from a single tab, along with other details that are helpful when supporting clients. Onboarding and policy setup are straightforward. I also like that I can add client documentation and make it available to my techs when they need it.

**What do you dislike about NinjaOne?**

My only issue with the platform is that it doesn’t have a built-in password manager. Adding this as a feature—or even offering an integration—would help streamline some of our workflows.

**What problems is NinjaOne solving and how is that benefiting you?**

The documentation piece was huge for us. That alone has saved us hours of back-and-forth between our documentation tool and remote support. It also helps that this was included at no extra cost as part of our subscription, which has allowed me to reduce my overall tooling costs.

  ### 12. Straightforward UI and Powerful Backend Tools for a Great IT Experience

**Rating:** 5.0/5.0 stars

**Reviewed by:** Zach G. | Networking Engineer, Small-Business (50 or fewer emp.)

**Reviewed Date:** July 14, 2026

**What do you like best about NinjaOne?**

NinjaOne makes it easy for us to deliver a great IT experience for our customers by using backend tools like the file browser, command line and PowerShell prompt, as well as the backend browser. The UI is straightforward and easy to navigate, so we spend less time searching for what we need.

**What do you dislike about NinjaOne?**

NinjaOne has very few downsides. There are some small issues, such as the lack of chat outside of the remote session, but nothing that interferes with our ability to resolve customer issues.

**What problems is NinjaOne solving and how is that benefiting you?**

By leveraging NinjaOne PowerShell scripts, along with policy conditions and compound conditions, we’re able to automate fixes for many of the minor problems our clients run into. In many cases, we can resolve these issues before the client even notices, which saves us time and allows our engineers to stay focused on tackling bigger issues.

  ### 13. Intuitive Interface and Robust Features, arguably one of the best RMM solution out there.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jeff C. | Partner, Small-Business (50 or fewer emp.)

**Reviewed Date:** October 28, 2025

**What do you like best about NinjaOne?**

The interface is highly intuitive, making it easy to use. Installation was a breeze.  I appreciate that my organizations are kept separate, as this organization really helps with navigating the site. Additionally, the RMM features are quite robust.  The integrated splashtop plugin works flawlessly, allowing for remote control as well as file transfer features.  The remote command prompt, registry editor, and services interface are extremely beneficial.  Patching works very well, giving me control over how and when to push updates and reboot.  Backup features are well thought out and implemented.  The Ninja team always has my back if I need assistance.  This has become a critical part of my daily processes.

**What do you dislike about NinjaOne?**

There are a couple places where batch rebooting would be beneficial.

**What problems is NinjaOne solving and how is that benefiting you?**

Primarily staying on top of patch manangement without needing to be onsite or connect ot individual machines.

  ### 14. Ninja has been a massive help in managing and maintaining our Windows devices

**Rating:** 4.5/5.0 stars

**Reviewed by:** Kyle H. | Technical Support Specialist Supervisor, Mid-Market (51-1000 emp.)

**Reviewed Date:** May 20, 2025

**What do you like best about NinjaOne?**

A new feature we have been using is the warranty integration feature that lets us see when the warranty starts/stops. This has been a huge help with our replacement project
We've also been using the ability to edit files remotely to help us with updating configurations and the feature has saved us time calling users and remoting in

**What do you dislike about NinjaOne?**

No issues with any of the features so far
Their support is still fantastic and has been able to resolve any issues we throw at them

**What problems is NinjaOne solving and how is that benefiting you?**

The biggest problem it solved was Windows patches and 3rd party patches. We've been able to save countless hours updating our employees software using both the built in patching and with being able to push out a script to update software and other files

  ### 15. Intuitive and comprehensive: monitoring, patching, backup, ticketing, and remote support

**Rating:** 4.5/5.0 stars

**Reviewed by:** Pietro C. | Consigliere Nazionale Giunta Direttiva presso Federazione Nazionale Unimpresa Spazi Lavoro Flessibil, Mid-Market (51-1000 emp.)

**Reviewed Date:** July 21, 2026

**What do you like best about NinjaOne?**

The product is intuitive and functional and covers many fundamental aspects in the delivery of IT support services. It includes monitoring, patch management, backup, ticketing, and remote support, offering comprehensive management of the main activities.

**What do you dislike about NinjaOne?**

Certainly, as with any product, there are aspects that can be improved. For example, the procedure for restoring Azure VMs or physical servers should be simplified. Additionally, it would be useful to be able to insert monitoring fields that help us better manage the commercial aspect as well, especially for an MSP like us.

**What problems is NinjaOne solving and how is that benefiting you?**

Having a single management dashboard helps to better control a large number of devices and services, collecting alerts and logs useful for timely management and rapid problem resolution. Integration with ticketing makes everything more scalable and efficient.

  ### 16. Efficient RMM Platform with Excellent Device Visibility and Faster Issue Resolution

**Rating:** 5.0/5.0 stars

**Reviewed by:** Andres B. | Escalations Technician, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 13, 2026

**What do you like best about NinjaOne?**

Provides a comprehensive and well-organized view of all managed devices, making it easy to understand system status at a glance and significantly reducing the time needed to monitor and troubleshoot endpoints and the integration now with Dropsuite for Backups solution.

**What do you dislike about NinjaOne?**

While the RMM functionality is comprehensive, accessing certain device actions or information can take more clicks than necessary. This adds friction when performing repetitive tasks across multiple endpoints. Simplifying these workflows would significantly improve day-to-day efficiency.

**What problems is NinjaOne solving and how is that benefiting you?**

With NinjaOne’s RMM capabilities, we now have full visibility into all managed devices, along with the ability to take immediate action from a single platform. This has enabled a more proactive approach to IT management, reduced downtime, and improved overall operational efficiency. I can also manage device and emails backups in one app.

  ### 17. Super Easy and Effective - Loved my Experience!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Kyle P. | IT Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** February 13, 2024

**What do you like best about NinjaOne?**

The amount of information that was not easily obtainable is now right at my fingertips. NinjaOne made this possible and I love it. Their UI is so easy to use and appreciate the support they've provided in times of need. It was easy to setup and we use it all the time. There are so many things you can do with NinjaOne and seems to integrate with our software with ease. Since we've been using their product for a while now, I don't forsee ever not having their service. Thank you!

**What do you dislike about NinjaOne?**

Honestly, nothing at this time. We have really appreciated their solution. They are always so responsive and quick to answer questions when I need them.

**What problems is NinjaOne solving and how is that benefiting you?**

We didn't have visability into our computers, especially when it came to who was installing what where, and if anything malicious was potentially happening. With NinjaOne, that's just one of their amazing features that I love and it really benefits us with more visibility. And to have all that data at your fingertips is great.

  ### 18. NinjaOne Patching That Just Works

**Rating:** 5.0/5.0 stars

**Reviewed by:** Harry F. | Director, Small-Business (50 or fewer emp.)

**Reviewed Date:** July 23, 2026

**What do you like best about NinjaOne?**

I've found NinjaOne best for patching, other RMM products always seem to have issues with installing and controlling patches but so far everything has just worked!

**What do you dislike about NinjaOne?**

The reporting isn't as granular as I would like, my reference is always BrightGauge that allows you to drill down into each part of the data and show it however you would like or remove it entirely. 

Because of this, the current reports that I can make include details that aren't necessary and make reports more cluttered and confusing for our customers.

**What problems is NinjaOne solving and how is that benefiting you?**

NinjaOne allows us to keep all of our management and remote tool systems in one place. 

Being able to remote into computers via NinjaRemote and access the command line etc is brilliant for silent remote management.

  ### 19. NinjaOne has greatly streamlined our IT processes

**Rating:** 4.5/5.0 stars

**Reviewed by:** Ioan S. | IT Analyst, Enterprise (> 1000 emp.)

**Reviewed Date:** May 30, 2024

**What do you like best about NinjaOne?**

The most helpful aspect of NinjaOne is its comprehensive suite of tools, which seamlessly integrates remote monitoring, patch management, and IT automation within a user-friendly interface. Overall, having these capabilities brought together in one place makes it easier to manage day-to-day IT tasks efficiently.

**What do you dislike about NinjaOne?**

The least helpful aspect of NinjaOne is that its advanced features might require some time to fully explore and utilize, especially for users who are not very tech-savvy.

**What problems is NinjaOne solving and how is that benefiting you?**

Operating system and software patches are crucial for maintaining the security and performance of your IT infrastructure. With NinjaOne, we can effortlessly manage and deploy these updates, ensuring that the systems are protected against vulnerabilities and operating at their best. Save time and streamline our patch management process with NinjaOne's intuitive platform.

  ### 20. NinjaOne Streamlines Endpoint Management and Remote Troubleshooting

**Rating:** 4.0/5.0 stars

**Reviewed by:** Richard T. | IT Technical Team Leader, Enterprise (> 1000 emp.)

**Reviewed Date:** May 29, 2026

**What do you like best about NinjaOne?**

NinjaOne has significantly improved the way we manage and support our IT environment. One of the biggest advantages for our team is how easy it is to create and deploy software packages. The platform allows us to build deployment packages efficiently while incorporating both pre-scripts and post-scripts within the same workflow, which greatly streamlines automation and reduces manual intervention.

The single-pane-of-glass approach makes troubleshooting workstations far more efficient. Having centralized visibility into endpoints allows our technicians to quickly identify issues, perform diagnostics, and resolve problems without needing multiple tools or platforms. This has helped improve response times and overall operational efficiency.

Another standout feature is the remote management capability. NinjaOne makes it easy to remotely access and review a user’s registry, which is extremely valuable for advanced troubleshooting and configuration management. Additionally, the ability to seamlessly copy and transfer files directly to endpoints saves time and simplifies support tasks.

Overall, NinjaOne provides a comprehensive and user-friendly solution for endpoint management, software deployment, and remote troubleshooting, helping our IT team work more efficiently and proactively support end users.

**What do you dislike about NinjaOne?**

While NinjaOne offers a strong overall platform, there are a few areas where improvements could enhance the user experience. One limitation we have encountered is the file size restriction imposed within deployment packages. This can create challenges when deploying larger applications or more complex software bundles, requiring additional workarounds or splitting deployments into multiple packages.

Another area for improvement is the lack of an immediate deployment option for packages. In some situations, having the ability to push a deployment instantly to endpoints would greatly improve responsiveness, particularly for urgent software updates or critical fixes. The current deployment scheduling process can sometimes slow down time-sensitive rollouts.

Despite these concerns, the platform still delivers strong functionality and remains a valuable tool for endpoint management and remote support.

**What problems is NinjaOne solving and how is that benefiting you?**

NinjaOne is helping us solve several key challenges around remote endpoint management and software deployment. One of the biggest improvements has been the ability to deploy software packages to devices outside of our internal network. Previously, we relied on an on-premise deployment solution using PDQ Deploy, which limited our ability to effectively manage remote or off-network devices. With NinjaOne’s cloud-based platform, we can now deploy applications and updates to users regardless of their location, which has greatly improved flexibility and operational efficiency.

Another major benefit is the ease of remotely connecting to user workstations for troubleshooting and support. NinjaOne provides a much more streamlined and centralised approach to remote management, allowing our technicians to quickly access devices, diagnose issues, and resolve problems faster. This has reduced downtime for end users and improved the overall support experience for both our IT team and employees.

  ### 21. Centralized control and granular management of PCs in a single console

**Rating:** 4.5/5.0 stars

**Reviewed by:** Roberto A. | IT Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** July 22, 2026

**What do you like best about NinjaOne?**

I like NinjaOne because it offers me centralized and highly granular control over my machines, perfectly suited to the way I work on distributed infrastructures across two locations. I can manage company PCs via an agent and, from the same console, I can change network configurations, install software, and monitor any issues, all from a single interface.

**What do you dislike about NinjaOne?**

Often, basic scripts aren't enough and you need to create your own; in any case, this is a minor flaw.

**What problems is NinjaOne solving and how is that benefiting you?**

NinjaOne is primarily helping me solve the problem of consistently and centrally managing a heterogeneous fleet of machines (clients, servers, different locations), without having to manually track down each endpoint. This translates into less repetitive work and more time to dedicate to more serious project activities.

  ### 22. Helpful Platform for Managing Devices at Scale

**Rating:** 5.0/5.0 stars

**Reviewed by:** Farhaan S. | Customer Support Engineer, Enterprise (> 1000 emp.)

**Reviewed Date:** April 21, 2026

**What do you like best about NinjaOne?**

The interface is clean and easy to navigate, so it's quick to find what I need.
I like that I can monitor and manage multiple devices from a single dashboard.
Remote access works smoothly, which makes troubleshooting much faster.

**What do you dislike about NinjaOne?**

The mobile app is useful for quick checks, though I still prefer using the desktop version for most tasks.
Occasionally, it takes a few extra clicks to get to certain settings or device details.
I'd like to see more built-in integrations with third-party tools.

**What problems is NinjaOne solving and how is that benefiting you?**

Real-time alerts help us identify and fix problems before they become bigger issues.
Device health monitoring has improved our ability to spot systems that need attention early.
Having all inventory and asset information in one dashboard saves time during audits and maintenance.

  ### 23. Simple Patch Automation, Fast Ticketing Integration, and Amazing NinjaOne Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Stephanie B. | System Administrator, Enterprise (> 1000 emp.)

**Reviewed Date:** April 14, 2026

**What do you like best about NinjaOne?**

Makes patching automation simple and easy. The out of the box scripts and automation is great. Integration to our ticketing system was quick and easy.  The continued support from the NinjaOne engineers is amazing, and super helpful when you are stuck on something.

Update: Ninja One has helped us go from 10% in a Healthy status to over 70% now Healthy.  The support that you get from Ninja One is one of the best I have worked with in years.

**What do you dislike about NinjaOne?**

The one thing that I wish Ninja One had was the elevated permissions on the remote sessions and that we can removed unwanted files on endpoints without having to remote in.

**What problems is NinjaOne solving and how is that benefiting you?**

It helps the IT department from having to manually do all patches and updates.

  ### 24. Clear device management with valuable status information and practical remote access

**Rating:** 5.0/5.0 stars

**Reviewed by:** marc k. | Customer Helpdesk, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 30, 2026

**What do you like best about NinjaOne?**

The overview of all integrated devices with extensive information about the status of the devices, as well as the ability to act remotely via the platform, is very helpful in everyday life.

**What do you dislike about NinjaOne?**

I find the possibility to integrate one's own branding really very good. It's just a pity that, for example, when a restart request is sent to the PC via the client, a not particularly high-resolution NinjaOne icon appears. Unfortunately, I haven't been able to customize or change this anywhere so far. It would be nice if this option could be added in the future.

**What problems is NinjaOne solving and how is that benefiting you?**

NinjaOne informs us in real-time about the status of the devices at the customer's site. Problems, such as those caused by full hard drives, can thus be detected and avoided early, before the customer is affected.

  ### 25. Intuitive UI, open API, and strong performance – even with large workloads

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jens R. | Senior Techniker / Key Account Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** July 17, 2026

**What do you like best about NinjaOne?**

The user interface is very intuitive. Existing systems can also be well integrated through the open API that is provided. You can't complain about the pricing either. Performance is very good, even with large workloads. The only issue I have is the integration of the agent for Mac devices via Intune. There is still room for improvement here, as well as templates for SNMP for common systems and manufacturers.

**What do you dislike about NinjaOne?**

SNMP templates, Mac Intune integration. With the latter, the issue is that when I upload the .pkg file to Intune, it does recognize the version automatically, but there is always an error stating that the installation cannot be verified. A guide would be helpful here.

**What problems is NinjaOne solving and how is that benefiting you?**

Everything in the area of RMM. There are hardly any topics in this area that NinjaOne does not cover.

  ### 26. Easy-to-Use Interface That Simplifies Software Deployment and Changes

**Rating:** 4.0/5.0 stars

**Reviewed by:** Julian G. | Service Delivery Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** July 17, 2026

**What do you like best about NinjaOne?**

The interface is great and easy to use. It has also worked really well for deploying software, removing it when needed, and making changes without hassle.

**What do you dislike about NinjaOne?**

I think patch management on endpoints could use some improvement, and more automation in this area would really help.

We also use Halo PSA, and it would be great to have a way for remote connections to register directly within the relevant Halo PSA ticket.

To better manage the Service Desk overall, I’d like more control over remote connections initiated by technicians. For example, having a cap or some kind of timer would help keep remote sessions efficient and better managed.

**What problems is NinjaOne solving and how is that benefiting you?**

It allows us to remotely control our clients’ machines easily whenever they need our help.

  ### 27. Easy handling and quick deployment on new devices

**Rating:** 5.0/5.0 stars

**Reviewed by:** Alan V. | Stagiaire, Small-Business (50 or fewer emp.)

**Reviewed Date:** July 23, 2026

**What do you like best about NinjaOne?**

Its easy and quick handling is very appreciable when you are an intern, as it allows you to be efficient quickly. The tool is very simple to deploy new devices and add them to the inventory.

**What do you dislike about NinjaOne?**

at the beginning when I had to add a new device, I couldn't see it appear in the list because I lacked permissions, which made me doubt the installation. A message or an indicator would have clarified the situation

**What problems is NinjaOne solving and how is that benefiting you?**

NinjaOne primarily allows me to take remote control. It allows connecting to a remote machine in just a few clicks, without using a VPN or anything else. This makes operations on the machines very smooth and efficient.

  ### 28. Easy Endpoint Management with NinjaOne, Great Performance and Competitive Pricing

**Rating:** 5.0/5.0 stars

**Reviewed by:** Daniel B. | IT Systems Engineer, Small-Business (50 or fewer emp.)

**Reviewed Date:** July 14, 2026

**What do you like best about NinjaOne?**

I really like how easy it is to manage a fleet of endpoints with NinjaOne. They’re constantly improving the product, and our account manager has been great to work with. The pricing feels competitive, and Ninja Remote is a solid feature to replace ScreenConnect. I also appreciate how customizable the condition alerting is, and overall the platform performs really well.

**What do you dislike about NinjaOne?**

The integration with NinjaOne and HaloPSA could use some improvement. Right now, it doesn’t feel fully developed, and it would benefit from a bit more attention and refinement.

**What problems is NinjaOne solving and how is that benefiting you?**

NinjaOne allows us to provide remote support and monitoring for over 2,000 endpoints. We switched to NinjaOne from ConnectWise Automate, and it has been a solid, reliable solution for us so far.

  ### 29. Efficient Device Management in One Place

**Rating:** 5.0/5.0 stars

**Reviewed by:** Syed A. | Customer Support Engineer, Enterprise (> 1000 emp.)

**Reviewed Date:** April 18, 2026

**What do you like best about NinjaOne?**

The interface is clean and easy to navigate, so it's simple to find what I need.
Remote access and troubleshooting are quick, which makes resolving issues much easier.
The platform is reliable and performs well, even when managing multiple endpoints.

**What do you dislike about NinjaOne?**

The initial setup took me a little time to get used to because there are a lot of features.
It would be nice if there were more built-in integrations with third-party tools.
Overall, it's a solid platform, but there are a few areas where the user experience could be smoother.

**What problems is NinjaOne solving and how is that benefiting you?**

It helps me manage all our devices from one place, so I don't have to switch between different tools.
Remote troubleshooting is much faster, which reduces downtime for users.

  ### 30. Fast, responsive modern RMM solution for easy management

**Rating:** 4.0/5.0 stars

**Reviewed by:** tylerd@kjlgroup.co.uk D. | Technical IT Support Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 11, 2026

**What do you like best about NinjaOne?**

I like how fast it is. The patch management, however, is probably Ninja’s best module. It’s very intuitive and flexible to use, and it makes the overall experience feel smooth and efficient.

**What do you dislike about NinjaOne?**

I think the main downsides of Ninja are around Remote Desktop and reporting. With the Remote Desktop feature, you can’t save credentials per user; it’s only per organisation, which is terrible. We should not have shared credentials for obvious Cyber Essentials reasoning.

Reporting also isn’t ideal. I wanted to report on groups of devices with a software count, but you can’t do this, for example, in a report I’d like to see that 5 devices have Software_X. It seems like you can only view this from the dashboard page for all devices at once or an organisation, and even there the filtering isn’t very useful.

Lastly, our previous RMM solution had some helpful features that I miss: a preview/screenshot function so you can see the state of a device before connecting; a chat function to initiate contact before you connect (not only once you’ve already connected); and a network node feature where you can select a device as a network node and VPN tunnel to it remotely. That way, from your local machine you can access other devices and services on their network without needing to physically remote onto the customer’s device just to reach something on their network.

**What problems is NinjaOne solving and how is that benefiting you?**

Ninja allows us to remotely support thousands of devices whenever remote support is needed.

  ### 31. NinjaOne Has Improved Our Support Efficiency

**Rating:** 4.5/5.0 stars

**Reviewed by:** Liam S. | Head of Projects and Logistics, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 11, 2026

**What do you like best about NinjaOne?**

We’ve been using NinjaOne for just over a month now, and overall we’ve been very impressed with the range of features and integrations available within the platform.

The UI and overall user experience are clean and easy to navigate. Our engineers can move around the platform quickly without wasting time hunting for features or information, which has noticeably improved efficiency across the team.

The available integrations have been a major benefit for us, particularly when managing customer environments.

Performance has been solid so far. Remote access and device management tools respond quickly and reliably, and the onboarding process was straightforward. Getting devices into the platform was also much easier than with some other solutions we’ve used in the past.

Support has been positive as well, with helpful responses and good documentation available when we need it.

We’re only just starting to explore the AI and automation features, but what we’ve seen already looks promising. The intelligence and automation capabilities should help us streamline repetitive support tasks even further as we continue adopting the platform more widely.

**What do you dislike about NinjaOne?**

One area I feel could still use some refinement in NinjaOne is the Remote Desktop feature. Right now, it requires downloading and launching an RDP connector before you can start a remote desktop session.

While this approach works, a more seamless, browser-based or built-in connection experience would help speed up remote support sessions and improve the overall workflow for engineers handling day-to-day support tasks.

**What problems is NinjaOne solving and how is that benefiting you?**

One standout capability is the ability to connect directly to a Domain Controller through NinjaOne and reset a user’s password without having to log onto the server itself. This has significantly reduced the amount of time users are unable to work, and it has helped us speed up our support response times.

  ### 32. Awesome Service\Product

**Rating:** 5.0/5.0 stars

**Reviewed by:** James D. | Owner, Small-Business (50 or fewer emp.)

**Reviewed Date:** October 29, 2024

**What do you like best about NinjaOne?**

I love the ease of use; everything is very self-explanatory, with great communication of upcoming and new services, always adding additional products.  Integrating with other software platforms (SentinelOne) is easy, with easy deployment of both agents at one time, the new remote program works amazingly. Great customer support, top-notch account reps, very fast response.

**What do you dislike about NinjaOne?**

Can't think of anything I dislike about NinjaOne, expect maybe it's not free.

**What problems is NinjaOne solving and how is that benefiting you?**

Super clear overview of all of my devices. I can clearly see if I have warnings or any issues, and I am able to keep track of all of my client documentation. The new beta of a PSA built in is working great, helping me streamline a lot of my processes.

  ### 33. Instant Upgrade for Endpoint Management and Asset Tracking with NinjaOne

**Rating:** 5.0/5.0 stars

**Reviewed by:** David C. | Delivery/Operations, Mid-Market (51-1000 emp.)

**Reviewed Date:** July 16, 2026

**What do you like best about NinjaOne?**

NinjaOne has been an instant improvement and impact to managing all our endpoints through their RMM and tracking our assets, which previously was done ineffectively using Excel.

**What do you dislike about NinjaOne?**

So far, we really haven’t run across anything we dislike about NinjaOne. It’s allowed us to consolidate our tools and simplify how we manage things overall. There’s definitely a learning curve, but that’s expected.

**What problems is NinjaOne solving and how is that benefiting you?**

I like that support tickets can be tied directly to the device(s) affected within the RMM tool, and that it’s easy to track all assets in one place. This includes unmanaged assets, such as monitors and printers, that employees may have at home for their work-from-home days, making it much simpler to keep everything accounted for.

  ### 34. NinjaOne Makes Windows Endpoint Patching Simple and ITSM-Friendly

**Rating:** 4.0/5.0 stars

**Reviewed by:** Roshan P. | Technical Lead, Information Technology and Services, Mid-Market (51-1000 emp.)

**Reviewed Date:** July 20, 2026

**What do you like best about NinjaOne?**

NinjaOne is a better tool for managing endpoints. Here, I’m specifically referring to Windows endpoints. It’s a good tool for handling Windows patching in a standard way while meeting ITSM processes.

**What do you dislike about NinjaOne?**

In my current role, I manage Windows patching. Right now, our NijaOne agent downloads patches directly from the internet, and that’s something that needs to change. We’re working with NijaOne support to make sure all endpoints get updates from an in-house server instead of from the open internet.

**What problems is NinjaOne solving and how is that benefiting you?**

NinjaONe is the best tool we currently use for patching our Windows and Linux servers. We also use it for a small amount of automation, where I run scripts to automate our daily tasks using NinjaOne.

  ### 35. A Solid Solution for Day-to-Day IT Operations

**Rating:** 5.0/5.0 stars

**Reviewed by:** Test N. | Cloud Engineer, Enterprise (> 1000 emp.)

**Reviewed Date:** April 18, 2026

**What do you like best about NinjaOne?**

Easy to use: The interface is clean and simple, so it's easy to navigate even if you're new to the platform.
Centralized management: I like that I can monitor and manage multiple devices from one dashboard, which saves a lot of time.
Strong monitoring and alerts: The real-time monitoring and customizable alerts help identify issues before they become bigger problems.

**What do you dislike about NinjaOne?**

Mobile experience could be better
Notification management
Feature requests take time

**What problems is NinjaOne solving and how is that benefiting you?**

Reduces time spent on routine IT tasks: Instead of checking every device manually, I can monitor everything from one place, which saves a lot of time.
Speeds up issue resolution: The remote access tools let me troubleshoot user problems quickly without needing to be physically present.

  ### 36. Free Anytime Training and Instant Device Alerts

**Rating:** 5.0/5.0 stars

**Reviewed by:** Michael C. | System Administrator, Enterprise (> 1000 emp.)

**Reviewed Date:** May 11, 2026

**What do you like best about NinjaOne?**

I really like that whenever I have questions about a feature or I’m looking into a specific automation, I can contact the NINJA One team for training at any time, and it’s free. On top of that, the application itself alerts me right away if any of my devices run into an issue or a failure.

**What do you dislike about NinjaOne?**

Sometimes when a workstation boots up, NinjaOne doesn’t start right away. There’s usually a short delay before it shows as online in my portal.

**What problems is NinjaOne solving and how is that benefiting you?**

Monitoring devices used to mean I had to check every device one at a time just to figure out whether anything had an issue. Now, NinjaOne collects that data for me, so I can see problems more quickly without digging through each device individually. It also lets me know whether my workstations are still within warranty, which saves me from having to look up that information device by device.

  ### 37. NinjaOne Saves Us Time with Easy Device, Ticketing, and Patch Management

**Rating:** 5.0/5.0 stars

**Reviewed by:** Brian S. | Systems Administrator, Mid-Market (51-1000 emp.)

**Reviewed Date:** July 15, 2026

**What do you like best about NinjaOne?**

I use NinjaOne daily and have been extremely happy with the functions it offers. We rely on it for device management, ticketing, and patch management, and these core features have been great. Overall, it saves me a lot of time throughout the workday. The UI is extremely easy to navigate through to find what I need.

**What do you dislike about NinjaOne?**

It can be a little clunky with some settings. but with a little guidance from the support team and community I've been able to make the settings work for us.

**What problems is NinjaOne solving and how is that benefiting you?**

the integration of device management has played a key role in my day-to-day operations. I am able to see outliers clearly and address any issues that come up with those devices.

  ### 38. Intuitive IT Management Dashboard with Excellent Support and Time-Saving AI Insights

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.)

**Reviewed Date:** July 24, 2026

**What do you like best about NinjaOne?**

Easy to setup and manage entire IT user base, across UK/US and Euro region from one dashboard, easy to use and intuitive user interface. The software integrates with Antivirus and manages mobile devices. great features for running scripts remotely, rapid updates from all systems that are monitored. given our large number of users the stepped pricing works in our favour. Consistent support that is always excellent and works across our large time zone differences given the UK/USA time split. The AI insights for patching and update support save hours over investigating each windows update for compatibility issues.

**What do you dislike about NinjaOne?**

The current ticketing system is missing a few features we requires such as a catalogue users can select available services, and multi level approvals.

**What problems is NinjaOne solving and how is that benefiting you?**

managing all systems across global business, allowing It management of the entire organisation. no longer need update meetings regarding system health as this is now 100% live and available.

  ### 39. Time-Saving Task and Service Control Right from the NinjaOne Dashboard

**Rating:** 4.5/5.0 stars

**Reviewed by:** Nathan S. | IT Infrastructure and Support Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** July 22, 2026

**What do you like best about NinjaOne?**

I like that we can end tasks and services on our devices directly from the NinjaOne Dashboard without having to physically remote into the device. It makes things less confusing for the end user and saves us time. The pricing is also very reasonable compared to industry standards.

**What do you dislike about NinjaOne?**

Please make it easier to roll out device policies and update them, instead of having to switch to a different screen each time to set them up or make changes.

**What problems is NinjaOne solving and how is that benefiting you?**

It’s helping us address the gap we had from not having an RMM tool in place previously. We’re also testing some of the other paid features that NinjaOne offers while they’re still in Early Access.

  ### 40. Easy to Use and continuously gets better!!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.)

**Reviewed Date:** January 26, 2026

**What do you like best about NinjaOne?**

NinjaOne stands out as a mature and intuitive RMM solution that effectively serves both internal IT teams and MSPs without sacrificing depth or stability. Its modern interface significantly accelerates onboarding and simplifies complex tasks, allowing staff to focus on strategic initiatives rather than tool mechanics. The platform's reliability is unmatched by its responsive, friendly, and highly knowledgeable support team, which ensures rapid resolution for any operational issues. By streamlining patch management, scripting, and reporting, NinjaOne transforms IT operations from reactive fire-fighting to proactive strategic planning. Ultimately, it is a highly recommended investment for organizations prioritizing user experience, scalability, and a genuine vendor partnership.

**What do you dislike about NinjaOne?**

While the platform is robust, there are minor features that could benefit from further refinement; however, given the vendor's active update cycle, these gaps are expected to be addressed swiftly. To ensure a seamless procurement process, it is highly advisable to clarify upfront which capabilities are included in the base license versus those that require add-on modules or separate fees. This due diligence prevents unexpected costs and ensures the initial investment aligns perfectly with your organization's specific requirements.

**What problems is NinjaOne solving and how is that benefiting you?**

I migrated to NinjaOne from a competing solution primarily to leverage their aggressive innovation cycle, which delivers frequent, high-value updates that directly align with our evolving operational demands. Unlike our previous provider, NinjaOne consistently introduces features that solve real-world problems for my team, rather than adding unnecessary bloat. This continuous improvement strategy has transformed our workflow, granting us immediate access to cutting-edge capabilities that enhance both efficiency and security. Ultimately, the platform's responsiveness to user feedback has established it as a strategic partner that grows in value alongside our organization.

  ### 41. Simple, Efficient Device Management with Smooth Remote Access

**Rating:** 4.0/5.0 stars

**Reviewed by:** CHIRAG T. | Cyber Security Anayst, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 27, 2026

**What do you like best about NinjaOne?**

What I like most about NinjaOne is how simple and efficient it makes managing devices. The interface is easy to use, automation saves time, and remote access works smoothly. It helps our team stay proactive and resolve issues quickly without disrupting users.

**What do you dislike about NinjaOne?**

Some advanced features feel limited, and reporting could be more customizable. Occasionally, alerts can be overwhelming, and deeper integrations with certain tools would help streamline workflows and improve overall efficiency for more complex environments.

**What problems is NinjaOne solving and how is that benefiting you?**

NinjaOne solves the challenge of managing multiple devices by centralizing monitoring, patching, and support in one platform. This saves time, reduces manual work, and helps us resolve issues faster, improving efficiency and minimizing downtime across our environment.

  ### 42. Great product, feature-rich, really supportive account management & support team

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.)

**Reviewed Date:** July 28, 2025

**What do you like best about NinjaOne?**

Compatibility with Windows, macOS and Linux is a major feature for our business as our end users use all 3 OS architectures.  Being able to have an agent for each OS makes OS monitoring and patch management very simple.

Easy to deploy; I use the service daily; and any time I have a query the support team and account manager are always happy to give me time to resolve the issues.

The remote support features allows us to seamlessly connect to our remote colleagues machines to enable swift support.  No additional agent/software downloads, no codes for connections etc.

My account manager is always on hand to help me with any feature queries and the support are great when technical support is required.

**What do you dislike about NinjaOne?**

The only issue I have come across is that I need to create a dedicated administrator use account for macOS devices to allow the NinjaOne agent to run correctly.  This is maybe more of a macOS security feature than a negative towards NinjaOne.

**What problems is NinjaOne solving and how is that benefiting you?**

OS version monitoring & patching
Application version monitoring & patching
Remote execution of scripts to support our end users
Streamlining of onboarding new devices

  ### 43. A Reliable and Cost-Effective Endpoint Management Solution

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Mechanical or Industrial Engineering | Mid-Market (51-1000 emp.)

**Reviewed Date:** July 23, 2026

**What do you like best about NinjaOne?**

NinjaOne helps us proactively monitor our company laptops and provides valuable insight into potential issues before users even need to report them.

The user interface is intuitive and easy to navigate. Onboarding new team members requires minimal training, making it simple to get everyone up to speed quickly.

The pricing model is an excellent fit for our organization. Since switching from our previous solution to NinjaOne, we have achieved significant annual cost savings.

The product roadmap includes many valuable new features and offers customers the opportunity to influence future integrations through feedback. 

For example, the Intune integration allows us to access important device and management information directly within NinjaOne, reducing the need to switch between multiple portals.

**What do you dislike about NinjaOne?**

One area where NinjaOne could improve is reporting. Currently, there are limited customization options for creating your own reports, especially when it comes to visual elements such as pie charts, graphs, or dashboards that display devices with specific issues or alerts.

This makes it more challenging to generate the reports we need for annual audits. If we had the ability to build fully customized reports with our own metrics and visualizations, it would save our team a significant amount of time and effort during the audit process.

**What problems is NinjaOne solving and how is that benefiting you?**

Before implementing NinjaOne, we had very limited visibility into the performance and health of our laptops. When users reported issues, it was often difficult to determine whether there was an actual problem or what the root cause might be.

With NinjaOne, we can proactively monitor device performance and resource usage, allowing us to quickly identify whether an issue is hardware-related or caused by software. This has significantly reduced the time and effort required for troubleshooting and enables us to resolve problems faster.

Another major benefit is software visibility. Previously, we did not have a clear overview of which applications were installed across our devices or whether they were up to date. NinjaOne provides a centralized inventory of installed software and available updates, helping us maintain a more secure, compliant, and standardized environment.

  ### 44. Reliable, Easy-to-Use Endpoint Management Platform

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.)

**Reviewed Date:** July 23, 2026

**What do you like best about NinjaOne?**

What I like best about NinjaOne is its ease of use and centralized management. The interface is intuitive, making it quick to deploy, monitor, and manage endpoints across our environment. Remote access, patch management, scripting, and automation are all integrated into a single platform, which saves time and reduces the need for multiple tools. The platform is reliable, performs well, and the frequent product improvements show that customer feedback is taken seriously.

**What do you dislike about NinjaOne?**

There is very little to dislike. Some advanced configuration options and reporting features could offer more flexibility, and a few workflows still require extra clicks compared to more mature enterprise tools. That said, the platform continues to improve with regular updates, and these have not had a significant impact on our day-to-day operations.

**What problems is NinjaOne solving and how is that benefiting you?**

NinjaOne has helped us centralize endpoint management, patching, remote support, and monitoring into a single platform. This has reduced the time spent on routine IT administration, improved device visibility, and made it easier to support users regardless of their location. The automation capabilities have also helped us standardize repetitive tasks, allowing our IT team to focus on higher-value work instead of manual maintenance.

  ### 45. NinjaOne: Essential for Multi-Location IT Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Matt C. | Maintenance Supervisor, Mid-Market (51-1000 emp.)

**Reviewed Date:** July 22, 2026

**What do you like best about NinjaOne?**

I like that NinjaOne allows our IT team to review or automatically push out necessary device patches and updates. The ticketing system is useful for tracking internal projects or needs and enables users to submit a generic ticket without needing licenses, which is great. I appreciate that we can remote into machines and check their performance or status, and this feature also helps us assist users at different locations without leaving the office. Having multiple locations makes it easy to quickly resolve issues when an IT touch is needed. I heard the initial setup was easy, and NinjaOne engineers were helpful during the process.

**What do you dislike about NinjaOne?**

I find it challenging to manage specific types of updates and to push out secondary pushes for emergency updates. Getting into the console and finding the right codes or admin tools is what I feel is needed.

**What problems is NinjaOne solving and how is that benefiting you?**

NinjaOne allows our IT team to automate device updates, manage tickets without assigning licenses, and remotely assist users across locations, quickly resolving issues.

  ### 46. Dynamic Groups, Flexible Scripting, and Smooth Third-Party Patch Automation

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.)

**Reviewed Date:** January 22, 2026

**What do you like best about NinjaOne?**

I like that I can create dynamic groups of systems based on specific configurations, such as whether a particular piece of software is installed. I also appreciate being able to set up scheduled tasks to run whatever scripts I need. For example, I run a file share cleanup script weekly, and I can target as many systems as I want. Lastly, the ability to patch third-party applications automatically through policies makes remediating vulnerabilities much smoother.

**What do you dislike about NinjaOne?**

I’d like the ability to schedule Windows updates based on dependencies. For example, when patching a cluster with two SQL cluster nodes, it would be helpful to ensure the update on one node completes before the next node begins.

**What problems is NinjaOne solving and how is that benefiting you?**

NinjaOne mainly helps us reduce the amount of manual work around endpoint management and patching. Instead of managing systems individually, we group them based on configuration and apply patches or run scripts across everything at once. We also use scheduled tasks to clean up file shares and directories on a regular basis, which has been helpful. For patching, we’ve used it on Server OS systems in cases where Ninja’s built in winget third party patching doesn’t work well on non client OS systems. Overall, it’s made system management more consistent and has saved time that would otherwise be spent chasing individual machines.

  ### 47. Fast, Responsive UI with Effortless Deployments, Patching, and Great Support

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.)

**Reviewed Date:** July 22, 2026

**What do you like best about NinjaOne?**

Very fast, clean, and responsive UI, with a wide range of real-time features and a really solid remote application (IMO better than most competitors).

Software deployment jobs are thought out very well and are quick to set up and roll out, especially for third-party software deployments. Patching is also simple and stress-free, since there’s native WinGet integration that covers many of the software packages we would otherwise have to build ourselves.

The native capability of managing, monitoring and patching Linux and MacOS-based machines are a huge plus point and a big time saver.

The M365 SSO integration is another really nice-to-have.

Support and onboarding (which we’re still in the process of) have been going really well. Any questions we ask get answered promptly, and our account manager is always on top of everything.

**What do you dislike about NinjaOne?**

Currently, it is the lack of SNMP monitoring features (like a MIB-Importer), which is heavily needed in our use case.
The policy-set for technician and end user roles could use some work, since there are some features that can't be defined that granular.

**What problems is NinjaOne solving and how is that benefiting you?**

We are coming from a place with different tools that pretty much don't work together. With NinjaOne, we can solve that problem, because it practically is many-in-one tool for everything needed in IT. Monitoring / patching / enhanced security features / remote management / etc.
With this tool we can merge multiple tools into one, which is more reliable. and scalable.

  ### 48. NinjaOne is one of the best RMM tools on the market

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.)

**Reviewed Date:** August 11, 2025

**What do you like best about NinjaOne?**

We’ve tried a lot of RMM tools over the years – Datto, Enable, LogMeIn, and more – and NinjaOne is by far the best. What we love is how easy it makes everything. Setup was quick and from day one it’s just worked. Monitoring, patching, alerts, remote access – all smooth and reliable. The reports are simple but give us exactly what we need. Their support team is friendly, fast and actually helpful. We also love that they keep improving the product and proactively tell customers about the new features, instead of making you dig around to find them like other companies do. We love that they continue to improve the software and add new useful modules.

**What do you dislike about NinjaOne?**

Honestly, there’s not much to dislike. Some features could be a bit more customisable and it would be great to see a few more advanced features added. Nothing has been a dealbreaker – it’s more about polishing what’s already a great tool

**What problems is NinjaOne solving and how is that benefiting you?**

NinjaOne lets us handle all our IT management in one place. We can keep an eye on devices, push patches, check vulnerabilities, get alerts and jump in remotely without switching between different tools. It’s helped us catch and fix problems before they turn into big issues, and it’s made our support faster and smoother. Overall, it’s saved us a lot of time and headaches and keeps everything running the way it should. Once NinjaOne is installed, you can connect to it from anywhere, on any network, which is a huge plus

  ### 49. Seamless IT Management with NinjaOne - Highly Recommended

**Rating:** 4.5/5.0 stars

**Reviewed by:** John S. | Director of Transformation, Mid-Market (51-1000 emp.)

**Reviewed Date:** August 29, 2024

**What do you like best about NinjaOne?**

Overall Ninja's support is very good. The support team is responsive, knowledgeable, and always ready to assist with any issue, no matter how complex. They’ve been instrumental in helping my team maximize NinjaOne's capabilities. Our account manager has been equally amazing—proactive, attentive, and genuinely invested in our success. They ensure we’re getting the most out of the platform and are always available to guide us through any new developments or features.

**What do you dislike about NinjaOne?**

There are a few features that I feel could use improvement or are missing altogether. While the platform covers a lot of ground, certain advanced functionalities that could further streamline our workflows aren't quite there yet. However, NinjaOne deserves credit for taking user feedback seriously. They actively seek input on product enhancements and incorporate suggestions into their development roadmap. It's encouraging to see that they are committed to continuous improvement and regularly roll out new features.

**What problems is NinjaOne solving and how is that benefiting you?**

One of the standout features for me is the Patch Management functionality. NinjaOne helps tremendously with keeping our systems secure and up-to-date by automating the patching process across multiple endpoints. This saves us a significant amount of time and eliminates the manual effort usually associated with patch management.

The platform's automation ensures that critical patches are applied seamlessly, minimizing downtime and reducing the risk of vulnerabilities. It gives me peace of mind knowing that our systems are always secure and compliant without having to worry about missed patches. On top of that, the customizable patch policies allow us to tailor the process to our specific needs, ensuring flexibility and control.

  ### 50. Great RMM solution! We use it as a daily tool.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Fritz R. | Vertriebsleiter IT, Small-Business (50 or fewer emp.)

**Reviewed Date:** July 23, 2025

**What do you like best about NinjaOne?**

We use the software as a tool for our MSP customers. This results in almost daily touchpoints. In principle, we are very satisfied with the dashboard, which is clearly designed. Much of it is self-explanatory or can be figured out by experimenting. However, through introductory coaching, almost every question can be quickly clarified or answered later. The patch management has been working very satisfactorily since the last updates. We haven't used the automated scripts much yet, despite having been using them for a while, but there are plenty of possibilities here and a lot can be integrated. The reporting function is definitely useful. The integrated remote maintenance tool Splashtop is practical, even though we historically use a different solution for this.

**What do you dislike about NinjaOne?**

The mobile app still has room for improvement in terms of remote management of devices. However, this is not yet very relevant for us at the moment. We would like to see a broader integration of third-party libraries.

**What problems is NinjaOne solving and how is that benefiting you?**

Ninjaone helps us with centralized endpoint management, allowing the health status of endpoints to be monitored across customers.


## NinjaOne Discussions
  - [Where are the NinjaRMM servers located?](https://www.g2.com/discussions/5996-server) - 1 comment, 2 upvotes
  - [Do you provide the same level of functionality for MacOS as you do for Windows?](https://www.g2.com/discussions/do-you-provide-the-same-level-of-functionality-for-macos-as-you-do-for-windows) - 2 comments, 1 upvote
  - [When will SNMP monitoring be improved?](https://www.g2.com/discussions/when-will-snmp-monitoring-be-improved) - 1 comment, 1 upvote
  - [Is NinjaRMM's NMS robust enough for active network monitoring?](https://www.g2.com/discussions/13598-is-ninjarmm-s-nms-robust-enough-for-active-network-monitoring) - 1 comment, 1 upvote
  - [Can I have consolidated billing with your third party integration vendors?](https://www.g2.com/discussions/billing-7749cb9e-73cb-470c-8c42-6999d84e5129) - 1 comment, 1 upvote

- [View NinjaOne pricing details and edition comparison](https://www.g2.com/products/ninjaone/reviews?page=2&section=pricing&secure%5Bexpires_at%5D=2026-07-24+09%3A53%3A44+-0500&secure%5Bsession_id%5D=068fe295-5b06-461d-b99d-5b075b3db09e&secure%5Btoken%5D=2adf14b005ea624c80ec3d3a350f2ec251cd231302117b6355858496bab963bd&format=llm_user)
## NinjaOne Integrations
  - [3CX](https://www.g2.com/products/3cx/reviews)
  - [Acronis Cyber Protect](https://www.g2.com/products/acronis-acronis-cyber-protect/reviews)
  - [Acronis Cyber Protect Cloud](https://www.g2.com/products/acronis-cyber-protect-cloud/reviews)
  - [Adlumin](https://www.g2.com/products/adlumin/reviews)
  - [Adobe Acrobat](https://www.g2.com/products/adobe-acrobat/reviews)
  - [Android](https://www.g2.com/products/android/reviews)
  - [Apple](https://www.g2.com/products/apple/reviews)
  - [Apple Business Essentials](https://www.g2.com/products/apple-business-essentials/reviews)
  - [Apple iOS](https://www.g2.com/products/apple-ios/reviews)
  - [Arctic Wolf](https://www.g2.com/products/arctic-wolf/reviews)
  - [Asset Panda](https://www.g2.com/products/asset-panda/reviews)
  - [Atakama Database Encryption](https://www.g2.com/products/atakama-database-encryption/reviews)
  - [Autotask](https://www.g2.com/products/autotask/reviews)
  - [Axonius](https://www.g2.com/products/axonius/reviews)
  - [Azure Active Directory Domain Services](https://www.g2.com/products/azure-active-directory-domain-services/reviews)
  - [Azure Portal](https://www.g2.com/products/azure-portal/reviews)
  - [Bitdefender Advanced Threat Intelligence](https://www.g2.com/products/bitdefender-advanced-threat-intelligence/reviews)
  - [Bitdefender GravityZone MDR](https://www.g2.com/products/bitdefender-gravityzone-mdr/reviews)
  - [Bitdefender GravityZone XDR](https://www.g2.com/products/bitdefender-gravityzone-xdr/reviews)
  - [Bitwarden](https://www.g2.com/products/bitwarden/reviews)
  - [Blackpoint Cyber](https://www.g2.com/products/blackpoint-cyber/reviews)
  - [Blumira Automated Detection & Response](https://www.g2.com/products/blumira-automated-detection-response/reviews)
  - [BrightGauge](https://www.g2.com/products/brightgauge/reviews)
  - [Cisco Duo](https://www.g2.com/products/cisco-duo/reviews)
  - [ClickUp](https://www.g2.com/products/clickup/reviews)
  - [ConnectSecure Vulnerability and Compliance Manager](https://www.g2.com/products/connectsecure-vulnerability-and-compliance-manager/reviews)
  - [ConnectWise ITBoost](https://www.g2.com/products/connectwise-itboost/reviews)
  - [ConnectWise PSA](https://www.g2.com/products/connectwise-psa/reviews)
  - [ControlD](https://www.g2.com/products/controld/reviews)
  - [Cortex XDR](https://www.g2.com/products/palo-alto-networks-cortex-xdr/reviews)
  - [Cove Data Protection](https://www.g2.com/products/cove-data-protection/reviews)
  - [CrowdStrike Falcon Endpoint Protection Platform](https://www.g2.com/products/crowdstrike-falcon-endpoint-protection-platform/reviews)
  - [CrowdStrike Falcon Exposure Management](https://www.g2.com/products/crowdstrike-falcon-exposure-management/reviews)
  - [Cynet](https://www.g2.com/products/cynet/reviews)
  - [Datto Endpoint Detection and Response (EDR)](https://www.g2.com/products/datto-endpoint-detection-and-response-edr/reviews)
  - [DeskDay](https://www.g2.com/products/deskday/reviews)
  - [DNSFilter](https://www.g2.com/products/dnsfilter/reviews)
  - [DocBee Ticket-System](https://www.g2.com/products/docbee-ticket-system/reviews)
  - [Docusnap](https://www.g2.com/products/docusnap/reviews)
  - [Dropsuite](https://www.g2.com/products/dropsuite/reviews)
  - [ESET PROTECT](https://www.g2.com/products/eset-protect/reviews)
  - [FortiClient](https://www.g2.com/products/forticlient/reviews)
  - [Freshdesk](https://www.g2.com/products/freshdesk/reviews)
  - [Freshservice](https://www.g2.com/products/freshservice/reviews)
  - [Genuity](https://www.g2.com/products/genuity/reviews)
  - [GLPI](https://www.g2.com/products/glpi/reviews)
  - [Google Authenticator](https://www.g2.com/products/google-authenticator/reviews)
  - [Google Cloud Tools for PowerShell](https://www.g2.com/products/google-cloud-tools-for-powershell/reviews)
  - [Google Workspace](https://www.g2.com/products/google-workspace/reviews)
  - [Grafana Labs](https://www.g2.com/products/grafana-labs/reviews)
  - [GroWrk](https://www.g2.com/products/growrk/reviews)
  - [Guardz](https://www.g2.com/products/guardz/reviews)
  - [HALO](https://www.g2.com/products/halorecognition/reviews)
  - [HALO](https://www.g2.com/products/halo-range-solutions-halo/reviews)
  - [HaloITSM](https://www.g2.com/products/haloitsm/reviews)
  - [HaloPSA](https://www.g2.com/products/halopsa/reviews)
  - [Halo Service Desk](https://www.g2.com/products/halo-service-desk/reviews)
  - [Heimdal](https://www.g2.com/products/heimdal/reviews)
  - [HPE Aruba Networking Management](https://www.g2.com/products/hpe-aruba-networking-management/reviews)
  - [Hudu](https://www.g2.com/products/hudu/reviews)
  - [Huntress Managed EDR](https://www.g2.com/products/huntress-managed-edr/reviews)
  - [Huntress Managed ITDR](https://www.g2.com/products/huntress-managed-itdr/reviews)
  - [InsightVM (Nexpose)](https://www.g2.com/products/insightvm-nexpose/reviews)
  - [IRONSCALES](https://www.g2.com/products/ironscales/reviews)
  - [ITGlobal](https://www.g2.com/products/itglobal/reviews)
  - [IT Glue](https://www.g2.com/products/it-glue/reviews)
  - [Jira](https://www.g2.com/products/jira/reviews)
  - [Kaseya Managed SOC](https://www.g2.com/products/kaseya-managed-soc/reviews)
  - [Liongard](https://www.g2.com/products/liongard/reviews)
  - [Manage](https://www.g2.com/products/manage/reviews)
  - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews)
  - [Microsoft Bing Web Search API](https://www.g2.com/products/microsoft-bing-web-search-api/reviews)
  - [Microsoft Defender for Endpoint](https://www.g2.com/products/microsoft-defender-for-endpoint/reviews)
  - [Microsoft Entra ID](https://www.g2.com/products/microsoft-entra-id/reviews)
  - [Microsoft Exchange](https://www.g2.com/products/microsoft-microsoft-exchange/reviews)
  - [Microsoft Intune Enterprise Application Management](https://www.g2.com/products/microsoft-intune-enterprise-application-management/reviews)
  - [Microsoft OneDrive for Business](https://www.g2.com/products/microsoft-onedrive-for-business/reviews)
  - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews)
  - [Microsoft Power Automate](https://www.g2.com/products/microsoft-power-automate/reviews)
  - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews)
  - [Microsoft Sentinel](https://www.g2.com/products/microsoft-sentinel/reviews)
  - [Microsoft SharePoint](https://www.g2.com/products/microsoft-sharepoint/reviews)
  - [Microsoft SQL Server](https://www.g2.com/products/microsoft-sql-server/reviews)
  - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews)
  - [monday AI Work Platform](https://www.g2.com/products/monday-com/reviews)
  - [MSP360 Backup](https://www.g2.com/products/msp360-backup/reviews)
  - [n8n](https://www.g2.com/products/n8n/reviews)
  - [Notion](https://www.g2.com/products/notion/reviews)
  - [Okta](https://www.g2.com/products/okta/reviews)
  - [OpenText Content Management](https://www.g2.com/products/opentext-content-management/reviews)
  - [Opsgenie](https://www.g2.com/products/opsgenie/reviews)
  - [Paessler PRTG](https://www.g2.com/products/paessler-prtg/reviews)
  - [PagerDuty](https://www.g2.com/products/pagerduty/reviews)
  - [PaperCut](https://www.g2.com/products/papercut-mf/reviews)
  - [PAR POS](https://www.g2.com/products/par-pos/reviews)
  - [PDQ Deploy & Inventory](https://www.g2.com/products/pdq-deploy-inventory/reviews)
  - [PowerSchool SIS](https://www.g2.com/products/powerschool-sis/reviews)
  - [Qualys PCI](https://www.g2.com/products/qualys-pci/reviews)
  - [Qualys VMDR](https://www.g2.com/products/qualys-vmdr/reviews)
  - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews)
  - [Rapid7 Next-Gen SIEM](https://www.g2.com/products/rapid7-next-gen-siem/reviews)
  - [RemotePC](https://www.g2.com/products/remotepc/reviews)
  - [RepairShopr](https://www.g2.com/products/repairshopr/reviews)
  - [Rewst](https://www.g2.com/products/rewst/reviews)
  - [RingEX](https://www.g2.com/products/ringex/reviews)
  - [SAP Cloud ERP (SAP S/4HANA Cloud)](https://www.g2.com/products/sap-cloud-erp-sap-s-4hana-cloud/reviews)
  - [ScalePad Lifecycle Manager](https://www.g2.com/products/scalepad-lifecycle-manager/reviews)
  - [ScreenConnect](https://www.g2.com/products/screenconnect/reviews)
  - [Secureframe](https://www.g2.com/products/secureframe/reviews)
  - [SentinelOne Purple AI](https://www.g2.com/products/sentinelone-purple-ai/reviews)
  - [SentinelOne Singularity Cloud Security](https://www.g2.com/products/sentinelone-singularity-cloud-security/reviews)
  - [SentinelOne Singularity Endpoint](https://www.g2.com/products/sentinelone-singularity-endpoint/reviews)
  - [SentinelOne Singularity XDR](https://www.g2.com/products/sentinelone-singularity-xdr/reviews)
  - [SentinelOne Vigilance Respond](https://www.g2.com/products/sentinelone-vigilance-respond/reviews)
  - [SentiOne](https://www.g2.com/products/sentione/reviews)
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  - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews)
  - [SherpaDesk](https://www.g2.com/products/sherpadesk/reviews)
  - [Slack](https://www.g2.com/products/slack/reviews)
  - [Slack Connector for Jira](https://www.g2.com/products/slack-connector-for-jira/reviews)
  - [Snipe-IT](https://www.g2.com/products/snipe-it/reviews)
  - [Sophos Central](https://www.g2.com/products/sophos-central-2022-06-17/reviews)
  - [Sophos Endpoint](https://www.g2.com/products/sophos-endpoint/reviews)
  - [Sophos Firewall](https://www.g2.com/products/sophos-firewall/reviews)
  - [Sophos MDR](https://www.g2.com/products/sophos-mdr/reviews)
  - [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews)
  - [Splashtop Remote Support](https://www.g2.com/products/splashtop-inc-splashtop-remote-support/reviews)
  - [Stellar](https://www.g2.com/products/stellar-shopally-sa-stellar/reviews)
  - [SuperOps](https://www.g2.com/products/superops/reviews)
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  - [Tableau](https://www.g2.com/products/tableau/reviews)
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  - [Tenable Vulnerability Management](https://www.g2.com/products/tenable-vulnerability-management/reviews)
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  - [ThreatDown](https://www.g2.com/products/threatdown/reviews)
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  - [Vanta](https://www.g2.com/products/vanta/reviews)
  - [Veeam Data Cloud for Microsoft 365](https://www.g2.com/products/veeam-data-cloud-for-microsoft-365/reviews)
  - [Veeam Data Platform](https://www.g2.com/products/veeam-data-platform/reviews)
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  - [Webroot Business Endpoint Protection](https://www.g2.com/products/webroot-business-endpoint-protection/reviews)
  - [Windows 11](https://www.g2.com/products/windows-11/reviews)
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  - [Zendesk for Employee Service](https://www.g2.com/products/zendesk-for-employee-service/reviews)
  - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews)

## NinjaOne Features
**Administration**
- Change Management
- Asset Management
- Reports & Analytics

**Compatibility **
- File Server Backup
- Database Server Backup
- Virtual Machines
- Repository Models

**Functionality**
- Real-time Sync
- Storage Capacity
- Remote Backup
- Versioning

**Functionality**
- Real-time Sync
- Storage Capacity
- Remote Backup
- Versioning

**Functionality**
- Email Storage
- Encryption
- Reporting
- Email Analysis
- Migration
- Archive Backup

**Inventory Management - Remote Monitoring & Management (RMM)**
- Device Management
- Asset Management
- ITIL Policy Compliance

**Scope**
- Endpoint Inclusiveness
- Multi-OS Support

**Functionality**
- Performance Monitoring
- Alerting
- Improvement Suggestions
- Multi-Network Capability

**Monitoring**
- Constant Monitoring
- Timely Alerts
- TIcket Accuracy
- AI Monitoring

**Asset Inventory**
- Hardware Asset Inventory
- Software Asset Inventory
- Cloud Asset Inventory
- Mobile Asset Inventory
- Asset Discovery

**Administration**
- Screen Sharing
- File Sharing
- Session Recording
- Unattended Remote Access
- Multi - Session Handling
- Multi-Monitor Support

**Functionality **
- Incremental Backup
- OS Boot Recovery
- Bootable Disk
- Online Restore

**Management and Discovery - IT Documentation**
- Search and Indexing
- Version Control
- Access and Permissions

**Monitoring - Network Monitoring**
- Real-Time Monitoring

**Generative AI - Autonomous Endpoint Management**
- Behavioral Analysis
- Adaptive
- Predictive

**System Control**
- Device Control
- Web Control
- Application Control
- Asset Management
- System Isolation

**Management**
- Remote Backup
- Storage Formats
- Scheduled Backups
- On-Demand Restoration

**Platform - Mobile Device Management (MDM)**
- Regulation Compliant

**Knowledge Base**
- Q & A
- Link Sharing
- Searchable

**Analysis**
- Threat Detection

**Service Desk**
- Help Desk
- Incident Reports
- Process Workflow

**Management**
- Disaster Recovery
- Storage Capacity
- Remote Backup
- Activity Monitoring

**Compatibility **
- Local Backup
- Storage Formats

**Compatibility **
- Endpoint Variety
- SaaS Application Variety
- Storage Formats

**Monitoring and Management**
- Remote Monitoring
- Asset Tracking
- Application Deployment
- Patch Management
- Asset Tracking

**Security**
- Reporting and Alerts
- Endpoint Protection
- Remote Wiping

**Management**
- Performance Baseline
- Data Visualization
- Path Analysis

**Management Tools**
- Ticket Assignment
- Standardization
- Lifecycle Visualization

**Maintenance**
- Remote Reboot
- Remote Printing

**Performance**
- Multiple Backup Versions
- Unlimited Backup
- Lag Free Operation

**Operations - IT Documentation**
- Integrations
- Automation
- Reporting

**Analytics - Network Monitoring**
- Packet & Flow Analysis

**Agentic AI - Email Archiving**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Proactive Assistance
- Decision Making

**Monitoring and Management - Autonomous Endpoint Management**
- Patch Management
- Oversees
- Self-Healing
- Centralized Dashboard

**Vulnerability Prevention**
- Endpoint Intelligence
- Firewall
- Malware Detection

**Reporting**
- Activity Monitoring
- Documentation
- Alerts/Notifications

**Operating System**
- Multi-Systems Support
- Apple Support
- Android Support

**Security**
- Verification
- Role-Based Permission
- Public vs Private

**Platform**
- Unified Communications Platform
- Remote Access
- ITIL Policy Compliance
- Asset Tracking
- IT Knowledge Management

**Compliance**
- Security Standards
- Cloud Data Protection

**Management**
- File Sharing
- Security Standards
- Encrypted Storage

**Management**
- File Sharing
- Security Standards
- Encrypted Storage

**IT Operations & Workflow - Remote Monitoring & Management (RMM)**
- Workflow Management

**Management**
- Device Enrollment
- Device Configuration
- Device Compliance
- Usage Information
- Data Separation

**Management**
- Reporting
- Administration Console
- Access Management
- Asset Management
- Policy Dictation

**Communication **
- Text Chat
- Screen Annotations

**Agentic AI - IT Asset Management**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Agentic AI - PC Backup**
- Autonomous Task Execution
- Cross-system Integration
- Proactive Assistance
- Decision Making

**Security Management**
- Incident Reports
- Security Validation
- Compliance 

**Security**
- Data Encryption
- Security and Compliance

**Management**
- Applicatons Management
- Applications Consolidation
- Whitelist
- Blacklist
- Usage Information

**Content**
- Trackable Analytics
- Import
- File Viewing
- Update Notifications

**Security**
- Endpoint Protection
- Patch Management
- Disaster Recovery
- Service Management
- Workflow Management

**Service Management**
- Remote Access
- Service Management (Issue Prioritization)
- Ticketing

**Functionality**
- Ticketing System
- Performance Logging
- Alerting
- Automation

**Security**
- Data Encryption
- Compliance

**Agentic AI - Incident Management**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Agentic AI - SaaS Backup**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Agentic AI - Server Backup**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Proactive Assistance
- Decision Making

**Agentic AI - Unified Endpoint Management (UEM)**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Security**
- Remote Wipe
- Security

**Communication**
- Social Features
- Tagging 
- Upload 
- Comments

**Device Support**
- Mobile Device Access
- Multi-Platform Support
- Cross-Platform

**Agentic AI - Enterprise IT Management**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Agentic AI - IT Service Management (ITSM) Tools**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Agentic AI - Remote Monitoring & Management (RMM)**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Performance**
- Reporting

**Agentic AI - Mobile Device Management (MDM)**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Management**
- Central Dashboard
- Asset Policy Management
- Risk Management
- Integrations

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