NinjaOne Reviews & Product Details

We've used other options in this arena and hands down Ninja One offers the greatest power with the most simple interface you could want. It does what is advertised which is not the experience we had with our previous vendor. More importantly, when you have a question there are significant resources available as well as real people that are there to help. We had a few questions during our roll out and I was hesitant to move forward with information I found on my own. A quick email later and we had confirmation from the NinjaOne support team before I was back from lunch.

We are also leaning on NinjaOne as part of our Disaster Recovery plan. Drop shipping a laptop to a user, having them run the NinjaOne installer, and then we are good to go. NinjaOne scans the computer, finds everything the user is missing based on policy we set, and then begins the download/install of all necessary company apps. Unbelievably easy. Review collected by and hosted on G2.com.

Perhaps the marketing team might need to up their game so we would have known about NinjaOne sooner ;) Review collected by and hosted on G2.com.

We truly enjoy the visibility and control over our endpoint fleet that NinjaOne provides. The UI is straightforward and designed clearly enough that even younger technicians can understand it and navigate with ease. Review collected by and hosted on G2.com.

There’s an asymmetry in vulnerability management when integrating apps, whether from WinGet or official libraries. Review collected by and hosted on G2.com.

What I like most about NinjaOne is how easy it makes managing all of our endpoints from a single platform. The interface is intuitive, and having remote access, patch management, monitoring, and automation in one place saves a significant amount of time. As a small IT department, being able to proactively identify issues and resolve them without disrupting users is a huge advantage. Review collected by and hosted on G2.com.

One area where NinjaOne could improve is its reporting capabilities. While the platform provides a lot of useful information, building customized reports isn't always as straightforward as I'd like. Some of the more advanced automation and configuration options also have a bit of a learning curve. Overall, these are relatively minor frustrations compared to the value the platform provides. Review collected by and hosted on G2.com.

When researching a solid RMM for my tech startup, NinjaOne was at the top of the list. I decided to reach out and I was not disappointed. From a support standpoint, I have nothing but great things to say. The team is there for you and you will not need to worry about the support you get from NinjaOne regarding the service. From the perspective of what the app can do, it can do it all. I am utilizing RMM, billing, ticketing, and more. It's worth it to reach out to them and see what they can do if you need an RMM. Review collected by and hosted on G2.com.

Dislike? Nothing at this point. And if I find something I don't like, I will ask them to change it. That is, because they take suggestions to make the app better. Review collected by and hosted on G2.com.

Ninja has changed our business' ability to remotely support our clients with it's speed, reliability and functionalities. Ninja really focuses on the core functions of an RMM tools and has worked with care to perfect the day to day things, and as people in the MSP space know every second counts.

On top of this, the account management from Izgi has been superb. She's made sure we have regular check ins on a consistent basis and has gone beyond the scope of an account manager many times by drilling further into our businesses success and offering advice and materials to further the growth of our business.

All in all, a fantastic product with fantastic support to go along with it. Review collected by and hosted on G2.com.

So far, I haven't found anything I dislike about the product majorly. A lot of the areas I may have difficulty with are merely just learning curves on my part. Review collected by and hosted on G2.com.

Being able to monitor the status of these devices at all times, act on them, and automate processes through tasks, all centralized in a single tool, is very useful. The integration with Bitdefender works very well and greatly facilitates user support, both through a remote connection and by managing certain aspects of the devices in the background, without interfering with the user's work. Review collected by and hosted on G2.com.

From my point of view, the ticket system still has room for improvement. In particular, the searches and the way the results are presented do not seem to me to be fully adjusted. Additionally, I don't consider the format of the responses to customers to be optimal either; I think it could be clearer, more practical, and easier to read. Review collected by and hosted on G2.com.

For me, it’s the simplicity. There’s a lot you can do within the platform, but the interface is easy to navigate and our team was able to get up and running fairly quickly. The automation and scripting capabilities are also a big plus — we’ve been able to automate a lot of the repetitive tasks that would otherwise take up valuable IT time. I also really like having monitoring, patch management and remote management all in one place. It gives us a much better overall view of what’s happening across our environment. Review collected by and hosted on G2.com.

There’s definitely some initial learning involved if you want to get into the more advanced features and really make the most of the platform. They do offer extensive online Ninja Training. Some of the configuration options and reporting could also be a little more flexible, but these are relatively minor issues compared with the overall benefits. Review collected by and hosted on G2.com.

What I like most about NinjaOne is how easy it is to use and everything you can do from a single place. You can check the status of devices, apply patches, automate tasks, and even provide remote support without any hassle. Everything is well organized and you don't have to keep jumping from one tool to another. Review collected by and hosted on G2.com.

What I don't like so much is that it's not easy to set up at first. Although the platform is quite intuitive overall, there are certain things that could be better explained or more automated. Review collected by and hosted on G2.com.

For us, Ninja One has been a revolution.

It allows us to maintain, monitor, update, and provide agile and fast support to all our clients' device fleet in an organized and simple way.

From case management, integrated remote access on the platform, device updates, the ability to create custom automations and scripts. Everything in Ninja One exudes an air of simplicity and ease that allows us IT administrators to perform quality work and, above all, facilitate tasks that previously took us much more time and caused more inconvenience for the client.

The implementation was very simple and the support from Ninja One assisted us from the very beginning with onboarding in our language, which facilitated the entire integration.

The integration with clients has been very easy and they are delighted with the protection and security they now have.

For our company, it has become our daily work center and we are delighted with the tool.

After more than 3 years of operation, we still think it is a great tool. Review collected by and hosted on G2.com.

For us, the ticket system needs an improvement since it is very simple and we miss basic functionalities such as being able to delete or edit private notes or being able to attach a signature in the responses we give to clients.

We would also like to be able to customize the response templates in cases to include corporate imagery.

Even so, the system is fully functional and receives updates frequently, which helps to refine little things. Review collected by and hosted on G2.com.

The remote software is reliable and problem free. Onboarding agents is very easy with multiple methods of deployment. This differs from other players in the marketplace. Patch Intelligence has allowed me to focus on other items than manually reviewing every patch that is released. The scripting environment is also very intuitive. The interface is clean and fast to learn. Integrations with different EDRs have made deployment of my tool stack a one stop shop with NinjaOne. Pricing included with EDR as an add-on is also very competitive. Review collected by and hosted on G2.com.

The ticketing system in NinjaOne is much to be desired. If you are running a small business, or MSP it works but if you want external integrations and more customizability for alerting it is not very good. Review collected by and hosted on G2.com.