LogMeIn Resolve Reviews & Product Details

The advanced tools—such as file transfer, system diagnostics, and session management—make troubleshooting much more effective. It also helps IT teams manage multiple sessions at the same time, which improves productivity and overall support efficiency. I also appreciate its ability to handle support sessions smoothly with minimal setup required for end users. Review collected by and hosted on G2.com.

It has been reliable throughout my time using it, and I haven’t had any notable concerns or complaints. Review collected by and hosted on G2.com.

The best feature in Resolve is hands down their support section, where you can connect to a remote PC by simply giving the user a link to click on and downloading a launcher for Resolve. This was super helpful in my position because we were moving from using a certain remote viewer, and when it came to deploying the system, we did not run into much trouble at all using this feature. We deployed the installer primarily using Intune so that it will push out to all target machines, and the support feature came in clutch for the machines that were not working correctly on Intune. We use Resolve on a daily basis to support 300+ end users within our business and have been super impressed so far. Both myself and the rest of the team have found it really easy to navigate through Resolve to find and use information/features. Review collected by and hosted on G2.com.

There are a lot of features that we do not use, so I cannot speak negatively on those without having experienced what it is like to use them, such as the helpdesk feature, which is a big feature that is a part of Resolve, but we use another system for tickets. The only thing that I can say I was not a fan of is the geolocation feature for each device added because it is wildly inaccurate, so if you need to know where a particular device is, do not bother relying on this information.

I also find that when I'm on a remote session and switch tabs, it has the tendency to glitch, and the stream disappears. It means I have to disconnect and then reconnect, which is less than ideal when trying to sort an issue out urgently for an end-user. This has happened far too many times for my liking, but maybe it is something that will improve over time. Review collected by and hosted on G2.com.

The Helpdesk ticketing system, along with its integration with Microsoft Teams, provides a highly effective solution that I greatly appreciate. Review collected by and hosted on G2.com.

At times, the Teams integration fails, requiring us to depend on LogMeIn’s technical support for a resolution, which can take days or weeks to fix. Review collected by and hosted on G2.com.

I like LogMeIn Resolve for its seamless screen sharing capability, which helps greatly in support activities. I also appreciate that it can be used directly in a browser tab, which adds to its convenience. Additionally, the ability to invite participants and chat during sessions are features I value. Review collected by and hosted on G2.com.

Fileshare has extra prompts involved, and preventing the other user's computer from going into sleep mode is an issue. If I am connected to the user's machine, it shouldn't matter that they have stepped away if I am already connected and moving around on their screen. Review collected by and hosted on G2.com.

It was very useful and very easy to use for both the tech using and the user who needed the support Review collected by and hosted on G2.com.

I remember having quite a few issues with the licenses, so there would be times it would drop off or not pick up the license apart from that worked fine Review collected by and hosted on G2.com.

Console doesn't load. I might just go cancel this purchase, We just made it Friday for our team. Review collected by and hosted on G2.com.

Wouldn't know, now that it's deployed, it doesn't load. Feel like I was bait-and-switched into a known broken platform. Review collected by and hosted on G2.com.

Reliable remote support with minimal user friction. It lets us quickly connect to end‑user devices, troubleshoot in real time, and resolve issues faster without complex setup. Review collected by and hosted on G2.com.

I haven’t encountered any notable issues or drawbacks so far Review collected by and hosted on G2.com.

Speed to remote on after a helpdesk ticket is raised, and integration between the two Review collected by and hosted on G2.com.

Helpdesk ticketing has had issues with user accounts disappearing Review collected by and hosted on G2.com.

Easy too use with little issues or glitches Review collected by and hosted on G2.com.

Sometimes it lags and the session key doesn't always work the first time Review collected by and hosted on G2.com.

The ability to remote in without user intervention. Review collected by and hosted on G2.com.

The update section fails to update computers most of the time. Review collected by and hosted on G2.com.