NinjaOne Reviews & Product Details

It is very simple to set up and work with. The organization and policy settings are easy to configure. I also like that it includes a lot of features, especially the automation options. It integrates nicely with other software like Gravity Zone and Sentinel One Antivirus. It also comes with a very nice image backup tool. Review collected by and hosted on G2.com.

I’m not crazy about the ticketing or documentation parts of the software. The ticketing system feels like it’s missing a lot of features, and the reporting tool isn’t that great either. Those are the main areas I’d recommend Ninja One revisit and improve. Review collected by and hosted on G2.com.

Ninja packs a lot of useful features into one place. Because it covers so much, we were able to decommission software from multiple other vendors and consolidate everything within Ninja. They also release new features regularly, which continues to improve the system over time.

We recently added Ninja Backup to our infrastructure and retired our previous Veeam installation, and it has been a game changer for us. We now have immutable backups to Ninja Cloud, along with a much stronger local backup setup. Review collected by and hosted on G2.com.

The only thing I dislike is that we didn't start using it sooner. We love Ninja here! Review collected by and hosted on G2.com.

We have a two-man IT department, and it would be impossible for us to keep up without NinjaOne's patch management system. It's easy to configure and maintain, and NinjaOne support has been very easy to work with when I have any questions or need guidance. Review collected by and hosted on G2.com.

The only issues I've had with NinjaOne have had to do with minor bugs. I've occasionally had remote access sessions freeze up for no apparent reason and some of the remote access settings haven't worked exactly like they're supposed to, but nothing major. Review collected by and hosted on G2.com.

RMM capabilities are astounding. Combine that with automation scripts and instant file transfers and Ninja One puts itself at the top of the market in terms of resourcefulness. Ninja One has quickly become a staple when triaging and remediating endpoint devices in our tenancy. Review collected by and hosted on G2.com.

Better integration of the ticket system into the Microsoft Backbone would be nice. Review collected by and hosted on G2.com.

We love the simple onboarding of new devices and the good overview in the software itself. Many things are simpler and more functional than we know from other manufacturers. We also really like the modern GUI, which makes the operation overall pleasant. Review collected by and hosted on G2.com.

The biggest issue is that Windows updates on most clients are almost always "red." This is not directly due to Ninja, but rather because Windows needs to be patched frequently, and the average user does not reliably perform the necessary restarts of the Windows machines. As a result, we have to chase after it significantly more. We had to reduce the notifications the client receives because some were annoyed by the Ninja One popups. Review collected by and hosted on G2.com.

Almost complete control of endpoint devices. The ease of being able to remotely deploy simple scripts and installations is amazing, but the install application feature having the limit of 5 helper files is a bit annoying at times.

Being able to remote into any device that's online for user support has streamlined support immensely. Review collected by and hosted on G2.com.

That the Install Application automation only allows 5 helper files. There have been a handful of applications I've needed to make my own executable for because of this limitation.

The ticketing system "System Activity" isn't as in depth/descriptive as I would like. I would like to be able to see full email addresses, see what all recipients have received what emails, etc. Review collected by and hosted on G2.com.

Customisable and extensible UI with the ability to remotely run scripts, perform updates schedule reboots and still see at a glance the "health" of an endpoint with colour scheming of healthy/unhealthy.

Support tickets can be initiated from within the webapp and are passed into a ZenDesk system with knowledgeable staff. Review collected by and hosted on G2.com.

Complicated UI at first, although this is generally mitigated in that everything you want to do can be initiated from the landing dashboard screen Review collected by and hosted on G2.com.

We use NinjaOne to monitor patch deployments and provide remote assistance. The ability to push software out through automation saves us tons of time. Review collected by and hosted on G2.com.

The redirected audio while doing remote assistance makes it difficult to be in a Teams meeting while connected - having to change the setting on the remote is a pain. Have been unable to use NinjaOne remote - prompts to install the app every time even though we have done that. Review collected by and hosted on G2.com.

easy-to-use tool, user-friendly interface, easy to integrate, a good relationship/communication with team members, competitive prices, high-performance solution Review collected by and hosted on G2.com.

Nothing. If an adjustment is needed, we just gotta suggest it, and if it’s relevant and we’re lucky, they’ll put it into practice. Review collected by and hosted on G2.com.

Our ability to integrate into Microsoft Entra and InTune to NinjaOne has allowed us to save a ton of time with laptop and iPad distribution and security. Review collected by and hosted on G2.com.

I have no dislikes regarding NinjaOne so far. We just recently signed up and so far everything has been great. We still have a few more items to refine but they were great helping us get launched. Everything has worked well so far! Review collected by and hosted on G2.com.