NinjaOne Reviews & Product Details

Not overly complicated, no unnecessary features - Instead of constantly jumping between different tools to figure out what's happening across our environment, I can see what needs attention and take action from one place. The combination of real-time visibility, remote management, and automation makes it easier to stay ahead of problems rather than constantly reacting to them. It's one of those tools that makes a noticeable difference in how efficiently I can manage day-to-day IT operations Review collected by and hosted on G2.com.

Purchasing third party integrations through NinjaOne has not been as straightforward or timely as we need. Review collected by and hosted on G2.com.

I love Ninja Dojo most. I love that I can see where the platform is headed and what is in the works from a central location. Ninja One really excels at developing their product based on the needs of its users. Not many companies do as good a job of constantly communicating where their product is headed like Ninja One. One of the most helpful items in the Dojo are the current statuses of upcoming integrations and what integrations have been approved. In addition to the items being developed, there is a lot of feedback and ideas submitted by the users as well, which is very helpful. Review collected by and hosted on G2.com.

I think the thing that I don't like as much are the views of the integrations in Ninja One. Some you have to bounce out to the platform site and some just have limited views. Getting the chance to customize the views of the integrations would be a big win. Review collected by and hosted on G2.com.

The ability to manage all of your endpoints in one location without needing to be connected to the same network. Also the ability to schedule automations to speed up management of devices and also to quickly installed software on new PCs as part of adding them into NinjaOne Review collected by and hosted on G2.com.

Some of the added Apps show that they were added afterwards in that you must open apps and then select the individual app before drilling down to the config menu you need versus the basic functions of NinjaOne that can be quickly accessed multiple ways. Better integration into the main menus for enabled apps would be nice. Review collected by and hosted on G2.com.

The IT asset management, remote assistance, and IT process automation offered by NinjaOne are truly enviable. I haven't seen any other tool that comes close to what we can achieve organizationally with NinjaOne. Additionally, our clients also want to work with the tool and do so without hesitation. Review collected by and hosted on G2.com.

Currently, the management of permissions could be further broken down to allow setting permissions at the level of the organization created within the tool. The notification channels also present this same problem by not allowing these clients to be isolated from one environment to another. Review collected by and hosted on G2.com.

The remote access and management of multi-platform environments has been amazing to work with. I also like the custom fields, which let us report on whether any automations are set up. The ticketing system is a great option as well, since it gives us a one-stop shop for handling issues.

The platform’s design is very intuitive, and it offers many third-party integrations for things like performance monitoring, vulnerability scans, and antivirus. Over the multiple years we’ve been using the product, I’ve only had one instance where performance was actually an issue.

From a pricing standpoint, I’d say it’s the best bang for the buck. I also receive plenty of correspondence from my account rep to go over new features and discuss potential products. On top of that, they offer AI features within the platform that help with managing the platform overall. Review collected by and hosted on G2.com.

Compared to the alternatives, Ninjaone seems to be lagging a bit when it comes to features that are accessible and usable soon after deployment. Review collected by and hosted on G2.com.

We’re planning to move forward with SaaS Backups so we can back up our SharePoint and OneDrives. I’m looking forward to getting this in place. It’s still been great for remote support and for monitoring stations, and the ticketing integration has been a really helpful addition as well. Review collected by and hosted on G2.com.

Some application-install automation is still a bit touchy, but it works for many .exe and .msi installer packages. A few updates also tend to fail, though they’re usually easy to fix with some hands-on access to the machines. Review collected by and hosted on G2.com.

I have used a similar tools throughout my career in IT and I have found NinjaOne to be one of the most responsive and easy to use. I would also like to point out how simple it was to integrate the tool into our environment and quickly deploy the agents to our various devices. Since our first talk with NinjaOne, up to now where the tool is fully integrated into our environment, we have received the same level of customer support with timely and friendly communication.

Update (7/16/2026): Our organization has really benefited from the visibility and patching functionality NinjaOne provides. Our team has saved a ton of time in tasks that used to be manual. Review collected by and hosted on G2.com.

I would love to see some improvements to the UI of the management portal. Specifically related to getting to certain administrative settings quicker that seem to be a few menus down. We would also like to see more features from the network monitoring side. Review collected by and hosted on G2.com.

Its ease of use and clean layout make it simple to find all the information I need in a single dashboard. Performance has been noticeably better than the alternatives I’ve used in the past, and I’m also very pleased with the integrations it offers. Pricing is a good fit for us as well, especially compared to what we used previously. Support from NinjaOne has also impressed me, based on my prior interactions with competitors. I haven’t yet fully utilized the AI or Intelligence features, but given how much the other capabilities have impressed me, I’m looking forward to exploring those AI and Intelligence features and seeing what value they can bring to me and my organization. Review collected by and hosted on G2.com.

I am used to having a desktop client for RMM's used in the past, and would love to see NinjaOne have a comparable desktop client in the future. Review collected by and hosted on G2.com.

I love how easy it is to use, and the scripts that come built in out of the box are genuinely useful, not just fluff.

The messages shown when scripts are run, along with the feedback after they finish, are great and really help with identifying items.

We’ve integrated it with an MCP, so we can use AI to search across devices in tenants, which makes tracking issues much easier. Review collected by and hosted on G2.com.

Not much to report overall; most of the issues I’ve had are more about learning new software and figuring out where things are located.

One thing I do run into, though, is that I constantly miss the global search bar at the top because it blends in. Review collected by and hosted on G2.com.

I like that I can write everything in PowerShell and integrate it directly into an API.

I’ve also been able to use the API to build my own external apps and connect them into Ninja, which has been really useful for my workflow. The pricing feels on point.

Another big plus is that when I click “run an automation,” I don’t have to sit in a queue waiting—it runs immediately, and that’s great. Onboarding was straightforward, and support has been excellent.

Big shout out to Simon for exceptional account management.

I really like how they use AI to filter bad updates out ahead of time so I don't have to constantly worry. Review collected by and hosted on G2.com.

We moved from SC to Ninja Remote - I wish there was a better way to give external users access to remote without having to have the Ninja RMM agent on it - I wish there was another agent we could deploy that isn't policy based for remote only. Review collected by and hosted on G2.com.