---
title: NinjaOne Reviews
meta_title: 'NinjaOne Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 4992 reviews by the users' company size, role or industry
  to find out how NinjaOne works for a business like yours.
aggregate_rating:
  rating_value: 4.7
  review_count: 4992
  scale: '5'
date_modified: '2026-08-01'
parent_category:
  name: Endpoint Protection
  url: https://www.g2.com/categories/endpoint-protection
---

# NinjaOne Reviews
**Vendor:** NinjaOne  
**Category:** [Endpoint Management Software](https://www.g2.com/categories/endpoint-management)  
**Average Rating:** 4.7/5.0  
**Total Reviews:** 4,992
## About NinjaOne
NinjaOne is the unified IT operations platform that helps IT teams and managed service providers manage, secure, and support every endpoint from a single cloud-native console. Nearly 40,000 customers across 140+ countries use NinjaOne to replace fragmented point tools with one platform built to scale. The platform brings together the core work of modern IT operations: endpoint management, autonomous patch management, vulnerability management, endpoint and SaaS backup, remote access, and IT service desk. Teams monitor and control Windows, macOS, Linux, mobile, and virtual devices in one place, automate routine work with policy-based automation and human-centered AI, and cut the cost and risk that come from running many disconnected tools. NinjaOne serves internal IT teams and MSPs alike, from lean IT departments to mid-market and large enterprise organizations managing distributed, multi-site environments. Common uses include consolidating IT tooling, automating patching for security and compliance, managing distributed and hybrid workforces, improving endpoint visibility, and strengthening backup and ransomware readiness. NinjaOne has maintained a 98 percent customer satisfaction score for more than five years, backed by free unlimited onboarding and 24/7 support in seven languages. Organizations that move to NinjaOne report replacing four or more separate tools with the single platform. NinjaOne is FedRAMP Moderate Authorized and SOC 2 Type II and Type III compliant, and supports audit-ready compliance evidence across frameworks including CMMC, ISO 27001, and HIPAA. The mission behind the platform is simple: unify IT to simplify work, giving IT teams better tools and employees a great technology experience at work.



## NinjaOne Pros & Cons
**What users like:**

- Users appreciate the **ease of use** of NinjaOne, streamlining asset management and automating essential tasks effortlessly. (1373 reviews)
- Users praise the **powerful automation** capabilities of NinjaOne, enhancing efficiency and simplifying device management. (909 reviews)
- Users appreciate the **easy navigation and dashboard** of NinjaOne, facilitating quick device management and monitoring. (867 reviews)
- Users praise NinjaOne for its **automated updates and efficient alerts** , significantly simplifying server management and saving time. (852 reviews)
- Users value the **excellent customer support** from NinjaOne, noting quick access to knowledgeable staff and practical solutions. (733 reviews)
- User Interface (724 reviews)
- Patch Management (658 reviews)
- Reliability (653 reviews)
- Intuitive (622 reviews)
- Monitoring (554 reviews)

**What users dislike:**

- Users feel the **missing features** limit functionality, particularly lacking client and customer portal capabilities. (792 reviews)
- Users find the **search function lacking** , and the interface can confuse end users with unclear icons. (424 reviews)
- Users find NinjaOne has **limited features** , especially in mobile app functionality and device management options. (396 reviews)
- Users find that NinjaOne needs **improvement in search functionality** and a better ticketing dashboard for efficiency tracking. (362 reviews)
- Users report facing **feature issues** with function settings and a lack of adequate role-based controls in NinjaOne. (306 reviews)
- Users find the **learning curve steep** for creating policies and utilizing new features effectively. (227 reviews)
- Poor Reporting (216 reviews)
- Lacking Features (210 reviews)
- Remote Access Issues (201 reviews)
- Reporting Issues (189 reviews)

## NinjaOne Reviews
  ### 1. Great For A Small IT Department

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jordan B. | Chief Technology Officer, Mid-Market (51-1000 emp.)

**Reviewed Date:** February 08, 2024

**What do you like best about NinjaOne?**

We have a two-man IT department, and it would be impossible for us to keep up without NinjaOne's patch management system. It's easy to configure and maintain, and NinjaOne support has been very easy to work with when I have any questions or need guidance.

**What do you dislike about NinjaOne?**

The only issues I've had with NinjaOne have had to do with minor bugs. I've occasionally had remote access sessions freeze up for no apparent reason and some of the remote access settings haven't worked exactly like they're supposed to, but nothing major.

**What problems is NinjaOne solving and how is that benefiting you?**

Patch and endpoint management. With these tools configured through NinjaOne, I don't have to worry about Windows patches going through. I've got different patching policies configured for our different devices, and I only need to deal with patching when there's a problem with a Windows update.

  ### 2. Easy Integrations, Remote Support access quickly

**Rating:** 5.0/5.0 stars

**Reviewed by:** Chris C. | L1 Tech Support, Mid-Market (51-1000 emp.)

**Reviewed Date:** July 22, 2026

**What do you like best about NinjaOne?**

I have enjoyed using NinjaOne's UI system, it helps me to organize the devices that we have throughout the company and internationally as well. We were able to integrate systems with NinjaOne very easily. Being able to support users without even needing to log into their computers using the command line is very helpful. It speeds up the process and allows us to finish our tickets in SLA.

**What do you dislike about NinjaOne?**

Sometimes it is a bit hard to figure out the different custom fields and reports that you can do, but once I am able to go through and figure out these systems it should be easier to figure out.

**What problems is NinjaOne solving and how is that benefiting you?**

We didn't have a solution to remote into users computers and NinjaOne has been able to help us work with users that need extra help after our company size doubled.

  ### 3. All-in-One Remote Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Karim F. | Technical Support Specialist, Mid-Market (51-1000 emp.)

**Reviewed Date:** July 16, 2026

**What do you like best about NinjaOne?**

I like having all the remote support tools in one application. I also appreciate that I can quickly pull device events from a single tab, along with other details that are helpful when supporting clients. Onboarding and policy setup are straightforward. I also like that I can add client documentation and make it available to my techs when they need it.

**What do you dislike about NinjaOne?**

My only issue with the platform is that it doesn’t have a built-in password manager. Adding this as a feature—or even offering an integration—would help streamline some of our workflows.

**What problems is NinjaOne solving and how is that benefiting you?**

The documentation piece was huge for us. That alone has saved us hours of back-and-forth between our documentation tool and remote support. It also helps that this was included at no extra cost as part of our subscription, which has allowed me to reduce my overall tooling costs.

  ### 4. Straightforward UI and Powerful Backend Tools for a Great IT Experience

**Rating:** 5.0/5.0 stars

**Reviewed by:** Zach G. | Networking Engineer, Small-Business (50 or fewer emp.)

**Reviewed Date:** July 14, 2026

**What do you like best about NinjaOne?**

NinjaOne makes it easy for us to deliver a great IT experience for our customers by using backend tools like the file browser, command line and PowerShell prompt, as well as the backend browser. The UI is straightforward and easy to navigate, so we spend less time searching for what we need.

**What do you dislike about NinjaOne?**

NinjaOne has very few downsides. There are some small issues, such as the lack of chat outside of the remote session, but nothing that interferes with our ability to resolve customer issues.

**What problems is NinjaOne solving and how is that benefiting you?**

By leveraging NinjaOne PowerShell scripts, along with policy conditions and compound conditions, we’re able to automate fixes for many of the minor problems our clients run into. In many cases, we can resolve these issues before the client even notices, which saves us time and allows our engineers to stay focused on tackling bigger issues.

  ### 5. Intuitive Interface and Robust Features, arguably one of the best RMM solution out there.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jeff C. | Partner, Small-Business (50 or fewer emp.)

**Reviewed Date:** October 28, 2025

**What do you like best about NinjaOne?**

The interface is highly intuitive, making it easy to use. Installation was a breeze.  I appreciate that my organizations are kept separate, as this organization really helps with navigating the site. Additionally, the RMM features are quite robust.  The integrated splashtop plugin works flawlessly, allowing for remote control as well as file transfer features.  The remote command prompt, registry editor, and services interface are extremely beneficial.  Patching works very well, giving me control over how and when to push updates and reboot.  Backup features are well thought out and implemented.  The Ninja team always has my back if I need assistance.  This has become a critical part of my daily processes.

**What do you dislike about NinjaOne?**

There are a couple places where batch rebooting would be beneficial.

**What problems is NinjaOne solving and how is that benefiting you?**

Primarily staying on top of patch manangement without needing to be onsite or connect ot individual machines.

  ### 6. Ninja has been a massive help in managing and maintaining our Windows devices

**Rating:** 4.5/5.0 stars

**Reviewed by:** Kyle H. | Technical Support Specialist Supervisor, Mid-Market (51-1000 emp.)

**Reviewed Date:** May 20, 2025

**What do you like best about NinjaOne?**

A new feature we have been using is the warranty integration feature that lets us see when the warranty starts/stops. This has been a huge help with our replacement project
We've also been using the ability to edit files remotely to help us with updating configurations and the feature has saved us time calling users and remoting in

**What do you dislike about NinjaOne?**

No issues with any of the features so far
Their support is still fantastic and has been able to resolve any issues we throw at them

**What problems is NinjaOne solving and how is that benefiting you?**

The biggest problem it solved was Windows patches and 3rd party patches. We've been able to save countless hours updating our employees software using both the built in patching and with being able to push out a script to update software and other files

  ### 7. Reliable Remote Connect and Clear Visibility Into Vulnerabilities and Patches

**Rating:** 4.0/5.0 stars

**Reviewed by:** Austin H. | IT Systems & Support Specialist, Mid-Market (51-1000 emp.)

**Reviewed Date:** July 28, 2026

**What do you like best about NinjaOne?**

I use the remote connect features daily, and they’ve worked well for connecting to our PCs across different offices when we’re troubleshooting issues. I’m still learning and getting the hang of the patching functions in Ninja, but I’ve really liked being able to see all the vulnerabilities and patches in one place.

**What do you dislike about NinjaOne?**

We’re still trying to dial in our patching schedule and overall process. There may be nothing wrong with the product at all—we’re mainly working out what best practices make sense for us and what will help keep our systems up to date with patches.

**What problems is NinjaOne solving and how is that benefiting you?**

We recently made the switch from TeamViewer, and while the remote connection functions work similarly, I’ve enjoyed having more of an all-in-one solution for software deployment, updates, and patching.

  ### 8. Intuitive and comprehensive: monitoring, patching, backup, ticketing, and remote support

**Rating:** 4.5/5.0 stars

**Reviewed by:** Pietro C. | Consigliere Nazionale Giunta Direttiva presso Federazione Nazionale Unimpresa Spazi Lavoro Flessibil, Mid-Market (51-1000 emp.)

**Reviewed Date:** July 21, 2026

**What do you like best about NinjaOne?**

The product is intuitive and functional and covers many fundamental aspects in the delivery of IT support services. It includes monitoring, patch management, backup, ticketing, and remote support, offering comprehensive management of the main activities.

**What do you dislike about NinjaOne?**

Certainly, as with any product, there are aspects that can be improved. For example, the procedure for restoring Azure VMs or physical servers should be simplified. Additionally, it would be useful to be able to insert monitoring fields that help us better manage the commercial aspect as well, especially for an MSP like us.

**What problems is NinjaOne solving and how is that benefiting you?**

Having a single management dashboard helps to better control a large number of devices and services, collecting alerts and logs useful for timely management and rapid problem resolution. Integration with ticketing makes everything more scalable and efficient.

  ### 9. Efficient RMM Platform with Excellent Device Visibility and Faster Issue Resolution

**Rating:** 5.0/5.0 stars

**Reviewed by:** Andres B. | Escalations Technician, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 13, 2026

**What do you like best about NinjaOne?**

Provides a comprehensive and well-organized view of all managed devices, making it easy to understand system status at a glance and significantly reducing the time needed to monitor and troubleshoot endpoints and the integration now with Dropsuite for Backups solution.

**What do you dislike about NinjaOne?**

While the RMM functionality is comprehensive, accessing certain device actions or information can take more clicks than necessary. This adds friction when performing repetitive tasks across multiple endpoints. Simplifying these workflows would significantly improve day-to-day efficiency.

**What problems is NinjaOne solving and how is that benefiting you?**

With NinjaOne’s RMM capabilities, we now have full visibility into all managed devices, along with the ability to take immediate action from a single platform. This has enabled a more proactive approach to IT management, reduced downtime, and improved overall operational efficiency. I can also manage device and emails backups in one app.

  ### 10. Super Easy and Effective - Loved my Experience!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Kyle P. | IT Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** February 13, 2024

**What do you like best about NinjaOne?**

The amount of information that was not easily obtainable is now right at my fingertips. NinjaOne made this possible and I love it. Their UI is so easy to use and appreciate the support they've provided in times of need. It was easy to setup and we use it all the time. There are so many things you can do with NinjaOne and seems to integrate with our software with ease. Since we've been using their product for a while now, I don't forsee ever not having their service. Thank you!

**What do you dislike about NinjaOne?**

Honestly, nothing at this time. We have really appreciated their solution. They are always so responsive and quick to answer questions when I need them.

**What problems is NinjaOne solving and how is that benefiting you?**

We didn't have visability into our computers, especially when it came to who was installing what where, and if anything malicious was potentially happening. With NinjaOne, that's just one of their amazing features that I love and it really benefits us with more visibility. And to have all that data at your fingertips is great.

  ### 11. NinjaOne Patching That Just Works

**Rating:** 5.0/5.0 stars

**Reviewed by:** Harry F. | Director, Small-Business (50 or fewer emp.)

**Reviewed Date:** July 23, 2026

**What do you like best about NinjaOne?**

I've found NinjaOne best for patching, other RMM products always seem to have issues with installing and controlling patches but so far everything has just worked!

**What do you dislike about NinjaOne?**

The reporting isn't as granular as I would like, my reference is always BrightGauge that allows you to drill down into each part of the data and show it however you would like or remove it entirely. 

Because of this, the current reports that I can make include details that aren't necessary and make reports more cluttered and confusing for our customers.

**What problems is NinjaOne solving and how is that benefiting you?**

NinjaOne allows us to keep all of our management and remote tool systems in one place. 

Being able to remote into computers via NinjaRemote and access the command line etc is brilliant for silent remote management.

  ### 12. NinjaOne has greatly streamlined our IT processes

**Rating:** 4.5/5.0 stars

**Reviewed by:** Ioan S. | IT Analyst, Enterprise (> 1000 emp.)

**Reviewed Date:** May 30, 2024

**What do you like best about NinjaOne?**

The most helpful aspect of NinjaOne is its comprehensive suite of tools, which seamlessly integrates remote monitoring, patch management, and IT automation within a user-friendly interface. Overall, having these capabilities brought together in one place makes it easier to manage day-to-day IT tasks efficiently.

**What do you dislike about NinjaOne?**

The least helpful aspect of NinjaOne is that its advanced features might require some time to fully explore and utilize, especially for users who are not very tech-savvy.

**What problems is NinjaOne solving and how is that benefiting you?**

Operating system and software patches are crucial for maintaining the security and performance of your IT infrastructure. With NinjaOne, we can effortlessly manage and deploy these updates, ensuring that the systems are protected against vulnerabilities and operating at their best. Save time and streamline our patch management process with NinjaOne's intuitive platform.

  ### 13. NinjaOne Streamlines Endpoint Management and Remote Troubleshooting

**Rating:** 4.0/5.0 stars

**Reviewed by:** Richard T. | IT Technical Team Leader, Enterprise (> 1000 emp.)

**Reviewed Date:** May 29, 2026

**What do you like best about NinjaOne?**

NinjaOne has significantly improved the way we manage and support our IT environment. One of the biggest advantages for our team is how easy it is to create and deploy software packages. The platform allows us to build deployment packages efficiently while incorporating both pre-scripts and post-scripts within the same workflow, which greatly streamlines automation and reduces manual intervention.

The single-pane-of-glass approach makes troubleshooting workstations far more efficient. Having centralized visibility into endpoints allows our technicians to quickly identify issues, perform diagnostics, and resolve problems without needing multiple tools or platforms. This has helped improve response times and overall operational efficiency.

Another standout feature is the remote management capability. NinjaOne makes it easy to remotely access and review a user’s registry, which is extremely valuable for advanced troubleshooting and configuration management. Additionally, the ability to seamlessly copy and transfer files directly to endpoints saves time and simplifies support tasks.

Overall, NinjaOne provides a comprehensive and user-friendly solution for endpoint management, software deployment, and remote troubleshooting, helping our IT team work more efficiently and proactively support end users.

**What do you dislike about NinjaOne?**

While NinjaOne offers a strong overall platform, there are a few areas where improvements could enhance the user experience. One limitation we have encountered is the file size restriction imposed within deployment packages. This can create challenges when deploying larger applications or more complex software bundles, requiring additional workarounds or splitting deployments into multiple packages.

Another area for improvement is the lack of an immediate deployment option for packages. In some situations, having the ability to push a deployment instantly to endpoints would greatly improve responsiveness, particularly for urgent software updates or critical fixes. The current deployment scheduling process can sometimes slow down time-sensitive rollouts.

Despite these concerns, the platform still delivers strong functionality and remains a valuable tool for endpoint management and remote support.

**What problems is NinjaOne solving and how is that benefiting you?**

NinjaOne is helping us solve several key challenges around remote endpoint management and software deployment. One of the biggest improvements has been the ability to deploy software packages to devices outside of our internal network. Previously, we relied on an on-premise deployment solution using PDQ Deploy, which limited our ability to effectively manage remote or off-network devices. With NinjaOne’s cloud-based platform, we can now deploy applications and updates to users regardless of their location, which has greatly improved flexibility and operational efficiency.

Another major benefit is the ease of remotely connecting to user workstations for troubleshooting and support. NinjaOne provides a much more streamlined and centralised approach to remote management, allowing our technicians to quickly access devices, diagnose issues, and resolve problems faster. This has reduced downtime for end users and improved the overall support experience for both our IT team and employees.

  ### 14. Centralized control and granular management of PCs in a single console

**Rating:** 4.5/5.0 stars

**Reviewed by:** Roberto A. | IT Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** July 22, 2026

**What do you like best about NinjaOne?**

I like NinjaOne because it offers me centralized and highly granular control over my machines, perfectly suited to the way I work on distributed infrastructures across two locations. I can manage company PCs via an agent and, from the same console, I can change network configurations, install software, and monitor any issues, all from a single interface.

**What do you dislike about NinjaOne?**

Often, basic scripts aren't enough and you need to create your own; in any case, this is a minor flaw.

**What problems is NinjaOne solving and how is that benefiting you?**

NinjaOne is primarily helping me solve the problem of consistently and centrally managing a heterogeneous fleet of machines (clients, servers, different locations), without having to manually track down each endpoint. This translates into less repetitive work and more time to dedicate to more serious project activities.

  ### 15. Helpful Platform for Managing Devices at Scale

**Rating:** 5.0/5.0 stars

**Reviewed by:** Farhaan S. | Customer Support Engineer, Enterprise (> 1000 emp.)

**Reviewed Date:** April 21, 2026

**What do you like best about NinjaOne?**

The interface is clean and easy to navigate, so it's quick to find what I need.
I like that I can monitor and manage multiple devices from a single dashboard.
Remote access works smoothly, which makes troubleshooting much faster.

**What do you dislike about NinjaOne?**

The mobile app is useful for quick checks, though I still prefer using the desktop version for most tasks.
Occasionally, it takes a few extra clicks to get to certain settings or device details.
I'd like to see more built-in integrations with third-party tools.

**What problems is NinjaOne solving and how is that benefiting you?**

Real-time alerts help us identify and fix problems before they become bigger issues.
Device health monitoring has improved our ability to spot systems that need attention early.
Having all inventory and asset information in one dashboard saves time during audits and maintenance.

  ### 16. Simple Patch Automation, Fast Ticketing Integration, and Amazing NinjaOne Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Stephanie B. | System Administrator, Enterprise (> 1000 emp.)

**Reviewed Date:** April 14, 2026

**What do you like best about NinjaOne?**

Makes patching automation simple and easy. The out of the box scripts and automation is great. Integration to our ticketing system was quick and easy.  The continued support from the NinjaOne engineers is amazing, and super helpful when you are stuck on something.

Update: Ninja One has helped us go from 10% in a Healthy status to over 70% now Healthy.  The support that you get from Ninja One is one of the best I have worked with in years.

**What do you dislike about NinjaOne?**

The one thing that I wish Ninja One had was the elevated permissions on the remote sessions and that we can removed unwanted files on endpoints without having to remote in.

**What problems is NinjaOne solving and how is that benefiting you?**

It helps the IT department from having to manually do all patches and updates.

  ### 17. Fast Script Runs, but Billing Needs Major Improvement

**Rating:** 2.5/5.0 stars

**Reviewed by:** Ben M. | Director, Small-Business (50 or fewer emp.)

**Reviewed Date:** July 28, 2026

**What do you like best about NinjaOne?**

It is fast. When you apply a script, it runs in seconds.

**What do you dislike about NinjaOne?**

Their billing is terrible.  We're currently being billed for double and after requesting a contact from our account manager, he responded he would be in touch, yet another month passes and still being gouged.

The other thing is that the remote access works consistently maybe half the time.  Sometimes it will indicate connected but will not display the customers screen, just a black screen that says connected.  This has required us to keep a second remote access tool in service.  Support has not provided a solution even with two independent cases submitted by different employees.

**What problems is NinjaOne solving and how is that benefiting you?**

The scripting and automation engine works pretty well and activates quickly

  ### 18. NinjaOne: Easy Setup, Powerful Remote Control

**Rating:** 4.5/5.0 stars

**Reviewed by:** Jed W. | IT Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** January 20, 2026

**What do you like best about NinjaOne?**

I like using NinjaOne for remote control and management of computers. The ability to control and update computers remotely is really useful. The Ninja remote feature and the powerful automations that can be created are some of the things I value most. Setting desktop wallpapers, running tasks as both user and admin, these capabilities make things smoother. The initial setup was very easy, I just added it to GPO and Intune.

**What do you dislike about NinjaOne?**

I'm unsure of how much extra products cost, and there's no option to downgrade through the contract.

**What problems is NinjaOne solving and how is that benefiting you?**

I use NinjaOne for remote control and management of computers, solving the problem of needing to control and update them remotely. The powerful automations, like setting desktop wallpapers, help streamline administrative tasks.

  ### 19. Clear device management with valuable status information and practical remote access

**Rating:** 5.0/5.0 stars

**Reviewed by:** marc k. | Customer Helpdesk, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 30, 2026

**What do you like best about NinjaOne?**

The overview of all integrated devices with extensive information about the status of the devices, as well as the ability to act remotely via the platform, is very helpful in everyday life.

**What do you dislike about NinjaOne?**

I find the possibility to integrate one's own branding really very good. It's just a pity that, for example, when a restart request is sent to the PC via the client, a not particularly high-resolution NinjaOne icon appears. Unfortunately, I haven't been able to customize or change this anywhere so far. It would be nice if this option could be added in the future.

**What problems is NinjaOne solving and how is that benefiting you?**

NinjaOne informs us in real-time about the status of the devices at the customer's site. Problems, such as those caused by full hard drives, can thus be detected and avoided early, before the customer is affected.

  ### 20. Intuitive UI, open API, and strong performance – even with large workloads

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jens R. | Senior Techniker / Key Account Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** July 17, 2026

**What do you like best about NinjaOne?**

The user interface is very intuitive. Existing systems can also be well integrated through the open API that is provided. You can't complain about the pricing either. Performance is very good, even with large workloads. The only issue I have is the integration of the agent for Mac devices via Intune. There is still room for improvement here, as well as templates for SNMP for common systems and manufacturers.

**What do you dislike about NinjaOne?**

SNMP templates, Mac Intune integration. With the latter, the issue is that when I upload the .pkg file to Intune, it does recognize the version automatically, but there is always an error stating that the installation cannot be verified. A guide would be helpful here.

**What problems is NinjaOne solving and how is that benefiting you?**

Everything in the area of RMM. There are hardly any topics in this area that NinjaOne does not cover.

  ### 21. Excellent Remote Management, Remote Control, and Ticketing System

**Rating:** 4.5/5.0 stars

**Reviewed by:** Scott G. | Network Engineer, Information Technology and Services, Mid-Market (51-1000 emp.)

**Reviewed Date:** July 24, 2026

**What do you like best about NinjaOne?**

Device remote management and remote control.  Also a good ticketing system.

**What do you dislike about NinjaOne?**

Much of what Ninja uses for management is Powershell scripting.  If you have a more locked down environment where you disable devices ability to run Powershell by the logged in user, then you are limited to only running powershell scripts as the system.  This can lead to issues that make scripting more difficult.  Also wish that NinjaOne would focus more energies on providing more features that currently require powershell scripts, meaning that Ninja include the feature as part of their overall solution, and not require us to find or write so many custom scripts.

**What problems is NinjaOne solving and how is that benefiting you?**

Software deployment and software version monitoring and control.  This saves a lot of time.

  ### 22. Easy-to-Use Interface That Simplifies Software Deployment and Changes

**Rating:** 4.0/5.0 stars

**Reviewed by:** Julian G. | Service Delivery Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** July 17, 2026

**What do you like best about NinjaOne?**

The interface is great and easy to use. It has also worked really well for deploying software, removing it when needed, and making changes without hassle.

**What do you dislike about NinjaOne?**

I think patch management on endpoints could use some improvement, and more automation in this area would really help.

We also use Halo PSA, and it would be great to have a way for remote connections to register directly within the relevant Halo PSA ticket.

To better manage the Service Desk overall, I’d like more control over remote connections initiated by technicians. For example, having a cap or some kind of timer would help keep remote sessions efficient and better managed.

**What problems is NinjaOne solving and how is that benefiting you?**

It allows us to remotely control our clients’ machines easily whenever they need our help.

  ### 23. Intuitive and reliable RMM platform with seamless Remote Desktop

**Rating:** 4.5/5.0 stars

**Reviewed by:** Diego M. | IT Specialist, Small-Business (50 or fewer emp.)

**Reviewed Date:** July 27, 2026

**What do you like best about NinjaOne?**

NinjaOne has been a great addition to our workflow. I heavily use the integrated remote desktop feature, which is extremely useful for day-to-day management. The third-party antivirus integration works seamlessly, and the interface is very intuitive and easy to navigate.

**What do you dislike about NinjaOne?**

The main dashboard is very intuitive, but the configuration options under Home > Administration feel a bit less straightforward and can take a little time to get used to.

**What problems is NinjaOne solving and how is that benefiting you?**

NinjaOne allows me to keep our entire fleet of machines monitored, secure, and fully updated with the latest OS and third-party application patches. Having all of this centralized in one reliable platform at a fair price saves us a significant amount of time and ensures consistent endpoint security.

  ### 24. Easy UI, Powerful Automations, and Amazing BitDefender Integrations

**Rating:** 5.0/5.0 stars

**Reviewed by:** Toran J. | Co-Owner, Small-Business (50 or fewer emp.)

**Reviewed Date:** July 24, 2026

**What do you like best about NinjaOne?**

Customizable automations and software deployments.  The UI is easy to use.  The BitDefender integrations have been amazing.  Onboarding is a snap with a single url for the whole company.  Unlimited support being included is a huge bonus.

**What do you dislike about NinjaOne?**

Trying to find where certain settings live can be frustrating, especially when pertaining to backups.  The AI assistant hasn't been particularly helpful in most of my issues and required actual support personnel.  For a startup the pricing can be a bit steep until you get over 100 agents.

**What problems is NinjaOne solving and how is that benefiting you?**

NinjaOne has taken over system automations, OS patching, software patching, performance monitoring, alerting, anti-virus, and customer organization.  It has freed up resources, reduced administrative costs, and allowed for faster expansion of the company.

  ### 25. Easy handling and quick deployment on new devices

**Rating:** 5.0/5.0 stars

**Reviewed by:** Alan V. | Stagiaire, Small-Business (50 or fewer emp.)

**Reviewed Date:** July 23, 2026

**What do you like best about NinjaOne?**

Its easy and quick handling is very appreciable when you are an intern, as it allows you to be efficient quickly. The tool is very simple to deploy new devices and add them to the inventory.

**What do you dislike about NinjaOne?**

at the beginning when I had to add a new device, I couldn't see it appear in the list because I lacked permissions, which made me doubt the installation. A message or an indicator would have clarified the situation

**What problems is NinjaOne solving and how is that benefiting you?**

NinjaOne primarily allows me to take remote control. It allows connecting to a remote machine in just a few clicks, without using a VPN or anything else. This makes operations on the machines very smooth and efficient.

  ### 26. Tech Friendly Responsive Tool

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.)

**Reviewed Date:** May 28, 2025

**What do you like best about NinjaOne?**

Compared to the previous RMM tool I have used NinjaOne is quick and responsive. The tools are well organized within the web UI and allows me to quickly find all of the information I need without searching through hundreds of pages. The installation process is quick and simple, unless it is on a Mac, however that is Apple's fault not Ninja's with the extra security prompts. When we have needed them customer support has been quick to respond. Adding additional scripts and automations is quick and easy. Can paste in PowerShell scripts or some of the other supported languages and deploy out to managed machines with ease. The policies have been great as well to install software by default for certain clients. Can just power on a new machine, install an RMM agent and allow it to do the rest including installing AV and other needed software for the client.

**What do you dislike about NinjaOne?**

I'm hoping that they will grow the PSA application that they have to include additional accounting software options. We are not on QuickBooks so we have been unable to use this feature.

**What problems is NinjaOne solving and how is that benefiting you?**

Ninja consolidates most of the tools into a single web page. The backup solution for SaaS backup does require logging into a separate page, but the majority of the tools are all in one place. Can remote into computers directly from the ticket when the affected device is linked to the ticket.

  ### 27. Easy Endpoint Management with NinjaOne, Great Performance and Competitive Pricing

**Rating:** 5.0/5.0 stars

**Reviewed by:** Daniel B. | IT Systems Engineer, Small-Business (50 or fewer emp.)

**Reviewed Date:** July 14, 2026

**What do you like best about NinjaOne?**

I really like how easy it is to manage a fleet of endpoints with NinjaOne. They’re constantly improving the product, and our account manager has been great to work with. The pricing feels competitive, and Ninja Remote is a solid feature to replace ScreenConnect. I also appreciate how customizable the condition alerting is, and overall the platform performs really well.

**What do you dislike about NinjaOne?**

The integration with NinjaOne and HaloPSA could use some improvement. Right now, it doesn’t feel fully developed, and it would benefit from a bit more attention and refinement.

**What problems is NinjaOne solving and how is that benefiting you?**

NinjaOne allows us to provide remote support and monitoring for over 2,000 endpoints. We switched to NinjaOne from ConnectWise Automate, and it has been a solid, reliable solution for us so far.

  ### 28. Efficient Device Management in One Place

**Rating:** 5.0/5.0 stars

**Reviewed by:** Syed A. | Customer Support Engineer, Enterprise (> 1000 emp.)

**Reviewed Date:** April 18, 2026

**What do you like best about NinjaOne?**

The interface is clean and easy to navigate, so it's simple to find what I need.
Remote access and troubleshooting are quick, which makes resolving issues much easier.
The platform is reliable and performs well, even when managing multiple endpoints.

**What do you dislike about NinjaOne?**

The initial setup took me a little time to get used to because there are a lot of features.
It would be nice if there were more built-in integrations with third-party tools.
Overall, it's a solid platform, but there are a few areas where the user experience could be smoother.

**What problems is NinjaOne solving and how is that benefiting you?**

It helps me manage all our devices from one place, so I don't have to switch between different tools.
Remote troubleshooting is much faster, which reduces downtime for users.

  ### 29. NinjaOne - Streamlined Endpoint Management with Automation and Visibility

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.)

**Reviewed Date:** July 24, 2026

**What do you like best about NinjaOne?**

NinjaOne has become our primary platform for endpoint management, patching, monitoring, and remote support. We use it daily to monitor workstation and server health, deploy Windows patches, manage software installations, and remotely troubleshoot user issues. The dashboard makes it easy to quickly identify devices with failed patches, low disk space, or performance issues without having to switch between multiple tools.

The automation capabilities have provided the biggest value. We use automated remediation and patching policies to reduce manual effort and improve compliance across our environment. The remote access tools are reliable and allow technicians to resolve issues quickly without disrupting end users compare to our previous tool.

**What do you dislike about NinjaOne?**

While NinjaOne is strong overall, I would like to see more advanced reporting and dashboard customization options. The standard reports work well for operational monitoring, but creating highly customized reports for leadership, compliance reviews, or security metrics can require additional effort.

I would also like to see continued enhancements to AI-driven analytics and automated remediation recommendations. The platform already provides valuable alerts and visibility, but deeper intelligence around trend analysis and root-cause identification would make it even more powerful.

**What problems is NinjaOne solving and how is that benefiting you?**

NinjaOne helps us solve several operational challenges related to endpoint visibility, patch management, remote support, and device maintenance. Before implementing a centralized platform, monitoring device health, validating patch compliance, and troubleshooting remote users required multiple tools and manual processes.

With NinjaOne, we have a single pane of glass for managing endpoints across the organization. Automated patch management has improved compliance and reduced the time spent handling routine maintenance. Proactive monitoring allows us to identify issues such as failed services, hardware problems, or low disk space before they generate support tickets. The result has been faster issue resolution, improved endpoint security, reduced administrative overhead, and more time for our team to focus on strategic IT and security initiatives rather than repetitive maintenance tasks.

  ### 30. NinjaOne - Powerful, Intuitive, and Scalable Product

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Biotechnology | Mid-Market (51-1000 emp.)

**Reviewed Date:** October 16, 2025

**What do you like best about NinjaOne?**

The interface and overall design are user-friendly, and the platform offers powerful capabilities for device and patch management. It’s very easy to check a device’s status at a glance and find everything you need to troubleshoot issues quickly. Using the RMM for remote troubleshooting is especially convenient. The remote control tools are also reliable and fast, which makes day-to-day support smoother.

**What do you dislike about NinjaOne?**

I evaluated the functionality of the ticketing system, and my initial impression is that it offers limited customization options and feels somewhat overpriced. Beyond that, I don’t have much else to add yet from using it, but I am thinking about native disaster recovery and slightly more advanced reporting.

**What problems is NinjaOne solving and how is that benefiting you?**

Backup solution and instant RMM. It helps eliminate manual, repetitive tasks through automated patch management, software deployment, and scripting, which reduces human error and improves IT productivity. This benefits organizations by improving security, enhancing device performance, reducing downtime, and providing real-time visibility into their IT infrastructure.

  ### 31. Best ROI RMM: Easy UI, Powerful Features, and Lightweight Agent

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Non-Profit Organization Management | Enterprise (> 1000 emp.)

**Reviewed Date:** July 28, 2026

**What do you like best about NinjaOne?**

Starting with the UI, I find it much easier to use than a few other RMMs we’ve tried. It’s also very straightforward for new helpdesk hires to navigate and get comfortable with quickly. The amount Ninja can do is impressive. We’ve been able to replace a few paid tools simply by switching to Ninja.

We’ve only just started playing with the API, but so far the integration with some of our custom apps has been great. The agent also uses far fewer resources than what we saw with LogMeIn, while still doing much more. In my eight years at this company, I honestly think this has been the best ROI purchase we’ve made.

**What do you dislike about NinjaOne?**

MDM management could be better. We mainly use it for Apple products, and they’re partly to blame, since managing Apple devices never seems to be easy. I just wish there were a bit more documentation on how to set up a device in MDM and how the whole process works. That said, the NinjaOne support team has been great about helping us with anything we’re missing.

**What problems is NinjaOne solving and how is that benefiting you?**

The biggest problems is just remoting in for our Helpdesk team, it is very easy to navigate to the device they need to get into while also looking at the details of what is going on with the device all from the same window. For our Infrastructure team, patching has been a breeze to setup and saves us a ton of time due to how easy it is to set up.

  ### 32. Does Exactly What I Need—Effective and Reliable

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.)

**Reviewed Date:** April 28, 2026

**What do you like best about NinjaOne?**

This tool does exactly what I need it to do, and it does it the job effectively.

**What do you dislike about NinjaOne?**

Removing TeamViewer was a massive blow to how useful this service is for me, and the replacement remote tool is simply worse. I understand the remote tool is still being updated, and I hope those improvements come sooner rather than later. My experience with the remote tool is helping but it is still something I'd enjoy returned or replaced with something you provide internally that adds more features than TeamViewer provided.

**What problems is NinjaOne solving and how is that benefiting you?**

NinjaOne allows me to monitor and support 8 rooftops remotely. Hundreds of devices are accessible to me in a relatively simple interface. It's what I was saying in the first question about how this service does what it needs to do and is effective, because frankly Im sure there are more features we have access to that we might not be using, but the tools we need and use daily work great. Really the remote tool is the weakest link for me, if you can partner with TeamViewer again or provide a robust remote tool of your own than I'd be perfectly satisfied.

  ### 33. Great for Workstations, Falls Short for Servers

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.)

**Reviewed Date:** August 01, 2025

**What do you like best about NinjaOne?**

NinjaOne shines when it comes to managing workstations. The remote management, patching, and automation tools are straightforward and save a ton of time. For an enterprise environment with lots of endpoints, it makes keeping systems up-to-date and secure far less of a headache. The lightweight agent and intuitive dashboard are also nice touches, making it easy to roll out changes or troubleshoot user issues quickly.

**What do you dislike about NinjaOne?**

When it comes to server administration, NinjaOne doesn’t quite measure up. The feature set feels shallow.  Basic monitoring works, but anything beyond that is clunky or missing. Scripting and automation doesn't integrate as smoothly on servers, and I find myself falling back on other tools for server management tasks. If you need deep visibility, advanced alerting, or serious configuration management on servers, you’ll likely be disappointed.

**What problems is NinjaOne solving and how is that benefiting you?**

NinjaOne takes a lot of the grunt work out of workstation management. It centralizes patching, updates, and remote access so I don’t have to spend time chasing down individual machines. End users get faster support because I can quickly jump in, diagnose, and fix issues without disrupting their work. Automation also helps ensure systems stay compliant without constant manual oversight.

That said, the real benefit is on the workstation side — it’s made endpoint maintenance predictable and less time-consuming. For servers, though, I don’t see the same gains. The tool doesn’t provide the depth of monitoring or automation I’d expect, so I still rely on other platforms for critical server tasks.

  ### 34. Fast, Intuitive, and Thoughtfully Designed—NinjaOne Delivers Real Value

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Civil Engineering | Small-Business (50 or fewer emp.)

**Reviewed Date:** July 28, 2026

**What do you like best about NinjaOne?**

What I like best about NinjaOne is how easy and fast it is to get things done. Deploying scripts is simple, the interface is intuitive, and the platform feels thoughtfully designed down to the small details. The UI is easy to understand without sacrificing speed, onboarding was straightforward, performance has been excellent, and the pricing feels reasonable for the value provided.

One underrated feature I especially appreciate is the system tray integration. It makes it easy to offer employees convenient self-service support options, helping them resolve simple issues on their own and reducing unnecessary help desk requests.

Integrations have worked well for my needs. I primarily use the Microsoft Intune integration, and it has been reliable and straightforward to work with. I have not explored the broader integration ecosystem or API in depth, but having API access available is important for future automation, custom integrations, and possible AI-assisted workflows.

I have not used NinjaOne’s AI-related features enough to evaluate them fairly. I am aware of some intelligence around vulnerability and CVE analysis, but it is not currently part of my workflow. For my use case, a well-documented API and strong automation capabilities are more important than built-in AI features.

**What do you dislike about NinjaOne?**

I honestly have very few complaints. If I had to nitpick, I have occasionally run into issues in the past where a script would not deploy correctly and I had to delete and recreate it, although that now seems to be resolved.

I also find that some endpoint-management features are not quite as strong as Microsoft’s native tools. For example, Intune Autopatch and update rings feel more robust for Windows OS patching, and application deployment through Intune is more mature and tightly integrated with the Microsoft ecosystem. That said, these are relatively minor points, and NinjaOne remains excellent for day-to-day management, scripting, visibility, and quickly getting things done.

**What problems is NinjaOne solving and how is that benefiting you?**

NinjaOne makes remote IT support and endpoint management much faster and easier. I use it to remotely access employees’ computers, run background command-line sessions without interrupting their work, and deploy scripts across devices. This lets me troubleshoot issues, automate repetitive tasks, and resolve many problems without needing the user to stop what they are doing. It saves me time, reduces disruption for staff, and makes it easier to support everyone consistently.

  ### 35. Fanastic RMM Solution that saves us time and money!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Machinery | Mid-Market (51-1000 emp.)

**Reviewed Date:** July 28, 2026

**What do you like best about NinjaOne?**

I like most of the overall process. It lets us remotely control any machine in the system and monitor them whenever we need to. Remote tools like PowerShell, etc., also let us handle what we need without having to physically get to the client computer. The time we save—and therefore the money the company saves—is far beyond what the product costs. It was easy to set up and deploy automatically to each machine, and it helps us support our computers and staff more efficiently than ever. The ticketing add-on also added more functionality and improved usability.

**What do you dislike about NinjaOne?**

Honestly, even after more than a year, there haven’t been any real negatives that stand out. If I had to point to one, it would be that the ticketing system wasn’t included as part of the base offering—but I understand why they chose to separate it out.

**What problems is NinjaOne solving and how is that benefiting you?**

We can manage many on-site and off-site devices from a single interface, and we can interact with our team effortlessly and efficiently.

  ### 36. Great features for small IT teams

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Environmental Services | Mid-Market (51-1000 emp.)

**Reviewed Date:** July 28, 2026

**What do you like best about NinjaOne?**

I like how in-depth you can get with automations, patch policies, and workflows. We’ve been able to build workflows that are far more efficient than what we used in the past. I also appreciate the integrations with tools like SentinelOne, since it lets us see everything in one place. Using policy conditions with automated scripts has helped us save a lot of time while keeping our environment secure. The policy UI is also very intuitive.

**What do you dislike about NinjaOne?**

There could be more applications included out of the box. Before NinjaOne, we used Action1 for patching, and it came with more software available to deploy and update by default. Also, the condition alerts sent via email are mostly just blocks of text. They’d be much better if they were formatted more cleanly and were easier to scan at a glance.

**What problems is NinjaOne solving and how is that benefiting you?**

NinjaOne gives us a single place for patching, remote desktop, and overall PC management. It has improved our efficiency through its reporting and automation features, and it’s made managing our device fleet much simpler and easier.

  ### 37. Multi-featured product that is constantly expanding it's capabilities

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.)

**Reviewed Date:** February 26, 2025

**What do you like best about NinjaOne?**

As stated previously, NinjaOne is always expanding their offerings. They've recently improved with IT Asset Management for both managed and unmanaged devices, Vulnerability Management, NinjaOne AI (which we use for patch management) and we're looking into their new Browser Management capabilities. As always, NinjaOne's sales and technical staff are always there to answer any questions and to meet when we need them. 

**What do you dislike about NinjaOne?**

I still don't have any complaints about their offerings, sales or support. 

**What problems is NinjaOne solving and how is that benefiting you?**

NinjaOne allows us to remotely connect to end users' computers, whether they're at home or in one of our many buildings, without us having to travel to that location to give support. That has been a huge time saver and alleviates frustration for staff when there's an issue. NinjaOne has replaced legacy patch management products for Windows and 3rd party products, which has also saved us a lot of time. It allows us to remotely deploy software to remote computers whether they're in the office or working from home, and even automate processes for machines that need updates/fixes/new software installed. It has customizable alerts and also many built-in ones that are constantly monitoring our systems. There are a lot of features we're not using but that's primarily because we established solutions for those things before we started Ninja years ago.

  ### 38. Easy to Use, Reliable and Efficient

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.)

**Reviewed Date:** July 28, 2026

**What do you like best about NinjaOne?**

What I like most about NinjaOne is how easy it is to manage endpoints from a single, intuitive interface. Routine tasks such as software deployment, patching, and remote support are straightforward to configure and automate, which saves a significant amount of time. The platform is reliable, performs well even across larger numbers of devices, and the remote access tools make supporting users quick and efficient. Overall, it has reduced the amount of manual administration we need to do while giving us much better visibility into the health and compliance of our devices.

**What do you dislike about NinjaOne?**

While NinjaOne is very easy to use overall, there are a few areas that could be improved. Some reporting options could be more flexible, especially when creating custom reports for management. Occasionally it takes a few extra clicks to find less commonly used settings, and I’d like to see the AI features continue to evolve with more practical recommendations and automation capabilities. None of these are major issues, but they are areas where the platform could become even stronger.

**What problems is NinjaOne solving and how is that benefiting you?**

NinjaOne has given us a single platform to manage, monitor and support our endpoints, replacing a number of manual processes and separate tools. Automated patch management, software deployment and proactive monitoring have significantly reduced the time our IT team spends on routine administration, allowing us to focus on more strategic work. Remote support is faster, which means users experience less downtime and issues are resolved more quickly. Overall, we’ve improved security, standardised device management across the organisation, and seen a clear return on investment through increased efficiency and reduced operational overhead.

  ### 39. Good Remote Management and Monitoring Solution

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.)

**Reviewed Date:** July 28, 2026

**What do you like best about NinjaOne?**

NinjaOne is easy to use, reliable, and makes endpoint management much more efficient. The remote access, monitoring, and patch management features help streamline everyday IT operations and save time. Overall, it is a strong platform that delivers good value, though there are still some areas where additional functionality and customization would be beneficial.

**What do you dislike about NinjaOne?**

While NinjaOne covers most endpoint management needs well, some advanced features could be more flexible and customizable. Reporting options can sometimes feel limited for complex requirements, and certain tasks require extra clicks compared to competing solutions. There is also room for improvement in third-party integrations and overall platform performance when managing larger environments. Despite these drawbacks, it remains a reliable and effective tool for day-to-day IT operations.

**What problems is NinjaOne solving and how is that benefiting you?**

NinjaOne helps us manage and monitor devices from a single platform, which saves time and makes it easier to support users remotely. It helps us stay on top of patching (even though sometimes it doesn't work instantly), device health, and software issues. This helps us spend less time on routine admin tasks and can resolve issues more quickly, improving the overall experience for our users.

  ### 40. Intuitive RMM with Outstanding Support and Continuous Improvements

**Rating:** 5.0/5.0 stars

**Reviewed by:** Lonnie T. | Small-Business (50 or fewer emp.)

**Reviewed Date:** July 27, 2026

**What do you like best about NinjaOne?**

I use NinjaOne to manage Windows and MacOS machines and find its interface intuitive and mostly responsive, making navigation quick and straightforward. I appreciate that I can set shortcuts for frequently accessed areas or devices. The platform continuously releases new and enhanced features, which I find beneficial, and platform issues are rare. The knowledge base and documentation are useful and up-to-date. I like that the support team is knowledgeable and usually quick to respond, with quick answers often available through their Discord channel, reducing the need for support tickets. I also appreciate NinjaOne Ticketing, as it provides enhanced efficiency in handling support requests by integrating ticketing with device management. It's helpful that Ninja openly publishes their roadmap, allowing us to see the development stage of upcoming features and submit feedback. Additionally, switching to NinjaOne from Kaseya VSA was positive due to its fresher interface and better navigation, and the feature delivery cycle ensures necessary functionality is always close. The initial setup was not difficult, with adequate support available during onboarding.

**What do you dislike about NinjaOne?**

I find some of the navigation points could be improved to provide easier access to related data. This is mainly in the area of patching when navigating between patch views like pending, approved, rejected, failed, or when viewing devices related to a patch. Otherwise, not much to complain about. Overall, I am very pleased with the product/service.

**What problems is NinjaOne solving and how is that benefiting you?**

I use NinjaOne for managing workstations and servers, patching, backups, and remote support. It provides insights on machine health and security, remote access options, and quick issue response. NinjaOne Ticketing enhances efficiency by linking support requests closely to the devices managed.

  ### 41. Configurable platform with great automations in a timely manner

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.)

**Reviewed Date:** April 27, 2026

**What do you like best about NinjaOne?**

Very easy to use and configure, Dojo is incredibly helpful for finding info - Support team is great for what the Dojo doesn't have

UI is easy to read and navigate. Integration in to ConnectWise is great and helpful as thats our PSA.

**What do you dislike about NinjaOne?**

Been working on the MDM features recently and there are some missing features - Technician access in Kiosk mode, some issues with location tracking and lost mode not working correctly.

UI not too configurable, seems cramped and not all info is relevant.

Various outages recently caused some issues with customers and accessing their environments as well as scripting and automations not running correctly.

"Patch Intelligence"  had some issues so we disabled it, but never got around to re-enabling it, although that's been OK for us.

**What problems is NinjaOne solving and how is that benefiting you?**

Windows devices are much easier to manage now on a mass-scale, "Automation Library" is leaps and bounds better than Intune for quick fixes with near instant reporting compared to waiting for devices to check in with Intune, then for Intune to reflect this accurately.

Server patching takes much less time to complete compared to ConnectWise Automate (previous product) as well as adding devices in to the platform using "Network Discovery".

Being able to instantly see changes made to policies on devices is a great feature to have and saves a ton of time

  ### 42. Affordable, Easy-to-Use Complement to Intune with Great Onboarding Support

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Non-Profit Organization Management | Enterprise (> 1000 emp.)

**Reviewed Date:** July 27, 2026

**What do you like best about NinjaOne?**

NinjaOne has been an affordable tool to complement our Intune deployment. It covers a lot of the gaps we wish Intune handled. It's been easy for the technicians to learn and use, it has APIs we can integrate with our other tools, and the onboarding support we received was great.

**What do you dislike about NinjaOne?**

Two issues we struggle with:

The NinjaOne integration with FreshService is quite basic. I would like to see assets integrated, so you could navigate directly from a FreshService asset to the NinjaOne record, and vice versa.
When a computer reboots, it can take a significant amount of time (2 to 3 minutes) before you can reconnect to it in NinjaOne, which is frustrating when trying to solve a problem.

I hope NinjaOne can eventually start working on AI summaries of what has been done on a computer. After working on a machine for a support issue, I would like to be able to see "on this day/week, these commands were run, files were uploaded, automations were run, a remote session happened where x, y, z happened."

**What problems is NinjaOne solving and how is that benefiting you?**

Our biggest issue was the gaps we ran into with Intune. It falls short when it comes to remote support, and NinjaOne has helped us close that gap.

  ### 43. Easy to Use, Fast Remote Connections, and Straightforward Automation

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Primary/Secondary Education | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 23, 2026

**What do you like best about NinjaOne?**

Ease of use is a big plus. It connects quickly to remote devices, and it's easy to diagnose issues while seeing the key details about each device. Setting up automated app installs through Ninja is also very straightforward, and Software Package Deployment in general is quick and easy to configure. 

Finding key info like BitLocker recovery passwords for each device is simple too, and sorting and filtering across the device list makes it easy to find exactly what you need. One last big plus — the new Dark Mode is excellent.

**What do you dislike about NinjaOne?**

The only issue I've noticed is that a device's uptime doesn't always refresh immediately and can take about 20 minutes after a restart to show up. This is a little better now than it used to be, but still sometimes happens. 

A smaller issue I've come across recently is with pasting: it used to be instant and paste everything at once, but now it sometimes slowly types it out instead. I understand why that happens, but it would be nice if it were quicker. That said, neither of these are major problems for me, and overall the application works exactly the way I need it to.

**What problems is NinjaOne solving and how is that benefiting you?**

Since most of our support is handled remotely, NinjaOne makes it really simple and easy to connect to users’ devices, diagnose issues, and resolve them quickly.

  ### 44. Fast, responsive modern RMM solution for easy management

**Rating:** 4.0/5.0 stars

**Reviewed by:** tylerd@kjlgroup.co.uk D. | Technical IT Support Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 11, 2026

**What do you like best about NinjaOne?**

I like how fast it is. The patch management, however, is probably Ninja’s best module. It’s very intuitive and flexible to use, and it makes the overall experience feel smooth and efficient.

**What do you dislike about NinjaOne?**

I think the main downsides of Ninja are around Remote Desktop and reporting. With the Remote Desktop feature, you can’t save credentials per user; it’s only per organisation, which is terrible. We should not have shared credentials for obvious Cyber Essentials reasoning.

Reporting also isn’t ideal. I wanted to report on groups of devices with a software count, but you can’t do this, for example, in a report I’d like to see that 5 devices have Software_X. It seems like you can only view this from the dashboard page for all devices at once or an organisation, and even there the filtering isn’t very useful.

Lastly, our previous RMM solution had some helpful features that I miss: a preview/screenshot function so you can see the state of a device before connecting; a chat function to initiate contact before you connect (not only once you’ve already connected); and a network node feature where you can select a device as a network node and VPN tunnel to it remotely. That way, from your local machine you can access other devices and services on their network without needing to physically remote onto the customer’s device just to reach something on their network.

**What problems is NinjaOne solving and how is that benefiting you?**

Ninja allows us to remotely support thousands of devices whenever remote support is needed.

  ### 45. NinjaOne Has Improved Our Support Efficiency

**Rating:** 4.5/5.0 stars

**Reviewed by:** Liam S. | Head of Projects and Logistics, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 11, 2026

**What do you like best about NinjaOne?**

We’ve been using NinjaOne for just over a month now, and overall we’ve been very impressed with the range of features and integrations available within the platform.

The UI and overall user experience are clean and easy to navigate. Our engineers can move around the platform quickly without wasting time hunting for features or information, which has noticeably improved efficiency across the team.

The available integrations have been a major benefit for us, particularly when managing customer environments.

Performance has been solid so far. Remote access and device management tools respond quickly and reliably, and the onboarding process was straightforward. Getting devices into the platform was also much easier than with some other solutions we’ve used in the past.

Support has been positive as well, with helpful responses and good documentation available when we need it.

We’re only just starting to explore the AI and automation features, but what we’ve seen already looks promising. The intelligence and automation capabilities should help us streamline repetitive support tasks even further as we continue adopting the platform more widely.

**What do you dislike about NinjaOne?**

One area I feel could still use some refinement in NinjaOne is the Remote Desktop feature. Right now, it requires downloading and launching an RDP connector before you can start a remote desktop session.

While this approach works, a more seamless, browser-based or built-in connection experience would help speed up remote support sessions and improve the overall workflow for engineers handling day-to-day support tasks.

**What problems is NinjaOne solving and how is that benefiting you?**

One standout capability is the ability to connect directly to a Domain Controller through NinjaOne and reset a user’s password without having to log onto the server itself. This has significantly reduced the amount of time users are unable to work, and it has helped us speed up our support response times.

  ### 46. Awesome Service\Product

**Rating:** 5.0/5.0 stars

**Reviewed by:** James D. | Owner, Small-Business (50 or fewer emp.)

**Reviewed Date:** October 29, 2024

**What do you like best about NinjaOne?**

I love the ease of use; everything is very self-explanatory, with great communication of upcoming and new services, always adding additional products.  Integrating with other software platforms (SentinelOne) is easy, with easy deployment of both agents at one time, the new remote program works amazingly. Great customer support, top-notch account reps, very fast response.

**What do you dislike about NinjaOne?**

Can't think of anything I dislike about NinjaOne, expect maybe it's not free.

**What problems is NinjaOne solving and how is that benefiting you?**

Super clear overview of all of my devices. I can clearly see if I have warnings or any issues, and I am able to keep track of all of my client documentation. The new beta of a PSA built in is working great, helping me streamline a lot of my processes.

  ### 47. A Well-Rounded Device Management Platform with Best-in-Class Remote Assistance

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.)

**Reviewed Date:** July 25, 2026

**What do you like best about NinjaOne?**

It is becoming an extremely well-rounded solution that has a solid core foundation in device management including one of the best remote assistance tools going.  In my time, the critical components that supplement these core features are helping to turn the system in to a very well-rounded and versatile tool.

**What do you dislike about NinjaOne?**

I think Ninja's DOJO and support (while getting better) has the most opportunity to get better.  The articles are only mildly helpful most times and the videos are really just regurgitating the text of the articles.  By the time most MSP Techs are looking for solution assistance, we are beyond the how-to in generic form.  We are looking for real-world examples of how to leverage a tool.

I would say that my biggest frustration is when we need SentinelOne support that is beyond N1's internal technical ability.  That is where S1 Support stalls and has been historically quite frustrating.

**What problems is NinjaOne solving and how is that benefiting you?**

N1 is helping me do more with less.  Specifically automating notifications, alerts, patching, etc.

  ### 48. Remote PowerShell Access and Strong Vulnerability Insights

**Rating:** 5.0/5.0 stars

**Reviewed by:** Nicholas M. | Creative Technical Consultant, Small-Business (50 or fewer emp.)

**Reviewed Date:** July 24, 2026

**What do you like best about NinjaOne?**

As a huge PowerShell fan, I absolutely love being able to connect remotely to the devices I’m working on, make corrections, and gather the information I need.

**What do you dislike about NinjaOne?**

I love the vulnerabilities data gathered by NinjaOne. I’d like to see the ability to report on the overall vulnerability posture of individual customers, filtered by devices that are currently online and by operating systems that Microsoft currently supports. I believe this would provide a more realistic picture of what can actually be addressed.

**What problems is NinjaOne solving and how is that benefiting you?**

In today’s security-driven world, NinjaOne gives me more flexibility to secure the assets my customers have entrusted to me, while still letting me manage them in a way that fits their needs.

  ### 49. Instant Upgrade for Endpoint Management and Asset Tracking with NinjaOne

**Rating:** 5.0/5.0 stars

**Reviewed by:** David C. | Delivery/Operations, Mid-Market (51-1000 emp.)

**Reviewed Date:** July 16, 2026

**What do you like best about NinjaOne?**

NinjaOne has been an instant improvement and impact to managing all our endpoints through their RMM and tracking our assets, which previously was done ineffectively using Excel.

**What do you dislike about NinjaOne?**

So far, we really haven’t run across anything we dislike about NinjaOne. It’s allowed us to consolidate our tools and simplify how we manage things overall. There’s definitely a learning curve, but that’s expected.

**What problems is NinjaOne solving and how is that benefiting you?**

I like that support tickets can be tied directly to the device(s) affected within the RMM tool, and that it’s easy to track all assets in one place. This includes unmanaged assets, such as monitors and printers, that employees may have at home for their work-from-home days, making it much simpler to keep everything accounted for.

  ### 50. NinjaOne Makes Windows Endpoint Patching Simple and ITSM-Friendly

**Rating:** 4.0/5.0 stars

**Reviewed by:** Roshan P. | Technical Lead, Information Technology and Services, Mid-Market (51-1000 emp.)

**Reviewed Date:** July 20, 2026

**What do you like best about NinjaOne?**

NinjaOne is a better tool for managing endpoints. Here, I’m specifically referring to Windows endpoints. It’s a good tool for handling Windows patching in a standard way while meeting ITSM processes.

**What do you dislike about NinjaOne?**

In my current role, I manage Windows patching. Right now, our NijaOne agent downloads patches directly from the internet, and that’s something that needs to change. We’re working with NijaOne support to make sure all endpoints get updates from an in-house server instead of from the open internet.

**What problems is NinjaOne solving and how is that benefiting you?**

NinjaONe is the best tool we currently use for patching our Windows and Linux servers. We also use it for a small amount of automation, where I run scripts to automate our daily tasks using NinjaOne.


## NinjaOne Discussions
  - [Where are the NinjaRMM servers located?](https://www.g2.com/discussions/5996-server) - 1 comment, 2 upvotes
  - [Do you provide the same level of functionality for MacOS as you do for Windows?](https://www.g2.com/discussions/do-you-provide-the-same-level-of-functionality-for-macos-as-you-do-for-windows) - 2 comments, 1 upvote
  - [When will SNMP monitoring be improved?](https://www.g2.com/discussions/when-will-snmp-monitoring-be-improved) - 1 comment, 1 upvote
  - [Is NinjaRMM's NMS robust enough for active network monitoring?](https://www.g2.com/discussions/13598-is-ninjarmm-s-nms-robust-enough-for-active-network-monitoring) - 1 comment, 1 upvote
  - [Can I have consolidated billing with your third party integration vendors?](https://www.g2.com/discussions/billing-7749cb9e-73cb-470c-8c42-6999d84e5129) - 1 comment, 1 upvote

- [View NinjaOne pricing details and edition comparison](https://www.g2.com/products/ninjaone/reviews?page=3&section=pricing&secure%5Bexpires_at%5D=2026-08-01+18%3A20%3A02+-0500&secure%5Bsession_id%5D=962c9c0d-5f67-4bca-9e28-a3823df505ba&secure%5Btoken%5D=f5fbda8b42511f66964f1185c01b8c67877639cfa091ccff378e96ed757e2389&format=llm_user)
## NinjaOne Integrations
  - [3CX](https://www.g2.com/products/3cx/reviews)
  - [Acronis Cyber Protect](https://www.g2.com/products/acronis-acronis-cyber-protect/reviews)
  - [Acronis Cyber Protect Cloud](https://www.g2.com/products/acronis-cyber-protect-cloud/reviews)
  - [Adlumin](https://www.g2.com/products/adlumin/reviews)
  - [Adobe Acrobat](https://www.g2.com/products/adobe-acrobat/reviews)
  - [Android](https://www.g2.com/products/android/reviews)
  - [Apple](https://www.g2.com/products/apple/reviews)
  - [Apple Business Essentials](https://www.g2.com/products/apple-business-essentials/reviews)
  - [Apple iOS](https://www.g2.com/products/apple-ios/reviews)
  - [Arctic Wolf](https://www.g2.com/products/arctic-wolf/reviews)
  - [Asset Panda](https://www.g2.com/products/asset-panda/reviews)
  - [Atakama Database Encryption](https://www.g2.com/products/atakama-database-encryption/reviews)
  - [Autotask](https://www.g2.com/products/autotask/reviews)
  - [Axonius](https://www.g2.com/products/axonius/reviews)
  - [Azure Active Directory Domain Services](https://www.g2.com/products/azure-active-directory-domain-services/reviews)
  - [Azure Boards](https://www.g2.com/products/azure-boards/reviews)
  - [Azure Portal](https://www.g2.com/products/azure-portal/reviews)
  - [Bitdefender Advanced Threat Intelligence](https://www.g2.com/products/bitdefender-advanced-threat-intelligence/reviews)
  - [Bitdefender GravityZone MDR](https://www.g2.com/products/bitdefender-gravityzone-mdr/reviews)
  - [Bitdefender GravityZone XDR](https://www.g2.com/products/bitdefender-gravityzone-xdr/reviews)
  - [Bitwarden](https://www.g2.com/products/bitwarden/reviews)
  - [Blackpoint Cyber](https://www.g2.com/products/blackpoint-cyber/reviews)
  - [Blumira Automated Detection & Response](https://www.g2.com/products/blumira-automated-detection-response/reviews)
  - [BrightGauge](https://www.g2.com/products/brightgauge/reviews)
  - [Cavelo](https://www.g2.com/products/cavelo/reviews)
  - [Cisco Duo](https://www.g2.com/products/cisco-duo/reviews)
  - [ClickUp](https://www.g2.com/products/clickup/reviews)
  - [ConnectSecure Vulnerability and Compliance Manager](https://www.g2.com/products/connectsecure-vulnerability-and-compliance-manager/reviews)
  - [ConnectWise ITBoost](https://www.g2.com/products/connectwise-itboost/reviews)
  - [ConnectWise PSA](https://www.g2.com/products/connectwise-psa/reviews)
  - [ControlD](https://www.g2.com/products/controld/reviews)
  - [Cortex XDR](https://www.g2.com/products/palo-alto-networks-cortex-xdr/reviews)
  - [Cove Data Protection](https://www.g2.com/products/cove-data-protection/reviews)
  - [CrowdStrike Falcon Endpoint Protection Platform](https://www.g2.com/products/crowdstrike-falcon-endpoint-protection-platform/reviews)
  - [CrowdStrike Falcon Exposure Management](https://www.g2.com/products/crowdstrike-falcon-exposure-management/reviews)
  - [Datto Endpoint Detection and Response (EDR)](https://www.g2.com/products/datto-endpoint-detection-and-response-edr/reviews)
  - [Debian](https://www.g2.com/products/debian/reviews)
  - [DeskDay](https://www.g2.com/products/deskday/reviews)
  - [Device42, A Freshworks Company](https://www.g2.com/products/device42-a-freshworks-company/reviews)
  - [DNSFilter](https://www.g2.com/products/dnsfilter/reviews)
  - [DocBee Ticket-System](https://www.g2.com/products/docbee-ticket-system/reviews)
  - [Docusnap](https://www.g2.com/products/docusnap/reviews)
  - [Drata](https://www.g2.com/products/drata/reviews)
  - [Dropsuite](https://www.g2.com/products/dropsuite/reviews)
  - [ESET PROTECT](https://www.g2.com/products/eset-protect/reviews)
  - [FortiClient](https://www.g2.com/products/forticlient/reviews)
  - [Freshdesk](https://www.g2.com/products/freshdesk/reviews)
  - [Freshservice](https://www.g2.com/products/freshservice/reviews)
  - [Genuity](https://www.g2.com/products/genuity/reviews)
  - [GLPI](https://www.g2.com/products/glpi/reviews)
  - [Google Authenticator](https://www.g2.com/products/google-authenticator/reviews)
  - [Google Cloud Tools for PowerShell](https://www.g2.com/products/google-cloud-tools-for-powershell/reviews)
  - [Google Workspace](https://www.g2.com/products/google-workspace/reviews)
  - [Grafana Labs](https://www.g2.com/products/grafana-labs/reviews)
  - [GroWrk](https://www.g2.com/products/growrk/reviews)
  - [Guardz](https://www.g2.com/products/guardz/reviews)
  - [HALO](https://www.g2.com/products/halo-range-solutions-halo/reviews)
  - [HALO](https://www.g2.com/products/halorecognition/reviews)
  - [HaloITSM](https://www.g2.com/products/haloitsm/reviews)
  - [HaloPSA](https://www.g2.com/products/halopsa/reviews)
  - [Halo Service Desk](https://www.g2.com/products/halo-service-desk/reviews)
  - [Heimdal](https://www.g2.com/products/heimdal/reviews)
  - [Hudu](https://www.g2.com/products/hudu/reviews)
  - [Huntress Managed EDR](https://www.g2.com/products/huntress-managed-edr/reviews)
  - [Huntress Managed ITDR](https://www.g2.com/products/huntress-managed-itdr/reviews)
  - [Huntress Managed Security Awareness Training](https://www.g2.com/products/huntress-managed-security-awareness-training/reviews)
  - [InsightVM (Nexpose)](https://www.g2.com/products/insightvm-nexpose/reviews)
  - [IRONSCALES](https://www.g2.com/products/ironscales/reviews)
  - [ITGlobal](https://www.g2.com/products/itglobal/reviews)
  - [IT Glue](https://www.g2.com/products/it-glue/reviews)
  - [Jira](https://www.g2.com/products/jira/reviews)
  - [Kaseya Managed SOC](https://www.g2.com/products/kaseya-managed-soc/reviews)
  - [Liongard](https://www.g2.com/products/liongard/reviews)
  - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews)
  - [Microsoft Bing Web Search API](https://www.g2.com/products/microsoft-bing-web-search-api/reviews)
  - [Microsoft BitLocker](https://www.g2.com/products/microsoft-bitlocker/reviews)
  - [Microsoft Defender for Endpoint](https://www.g2.com/products/microsoft-defender-for-endpoint/reviews)
  - [Microsoft Defender Vulnerability Management](https://www.g2.com/products/microsoft-defender-vulnerability-management/reviews)
  - [Microsoft Entra ID](https://www.g2.com/products/microsoft-entra-id/reviews)
  - [Microsoft Exchange](https://www.g2.com/products/microsoft-microsoft-exchange/reviews)
  - [Microsoft Intune Enterprise Application Management](https://www.g2.com/products/microsoft-intune-enterprise-application-management/reviews)
  - [Microsoft OneDrive for Business](https://www.g2.com/products/microsoft-onedrive-for-business/reviews)
  - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews)
  - [Microsoft Power Automate](https://www.g2.com/products/microsoft-power-automate/reviews)
  - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews)
  - [Microsoft Sentinel](https://www.g2.com/products/microsoft-sentinel/reviews)
  - [Microsoft SharePoint](https://www.g2.com/products/microsoft-sharepoint/reviews)
  - [Microsoft SQL Server](https://www.g2.com/products/microsoft-sql-server/reviews)
  - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews)
  - [monday AI Work Platform](https://www.g2.com/products/monday-com/reviews)
  - [MSP360 Backup](https://www.g2.com/products/msp360-backup/reviews)
  - [n8n](https://www.g2.com/products/n8n/reviews)
  - [Notion](https://www.g2.com/products/notion/reviews)
  - [Odoo ERP](https://www.g2.com/products/odoo-odoo-erp/reviews)
  - [Okta](https://www.g2.com/products/okta/reviews)
  - [OpenText Content Management](https://www.g2.com/products/opentext-content-management/reviews)
  - [Opsgenie](https://www.g2.com/products/opsgenie/reviews)
  - [Paessler PRTG](https://www.g2.com/products/paessler-prtg/reviews)
  - [PagerDuty](https://www.g2.com/products/pagerduty/reviews)
  - [PaperCut](https://www.g2.com/products/papercut-mf/reviews)
  - [PAR POS](https://www.g2.com/products/par-pos/reviews)
  - [PDQ Deploy & Inventory](https://www.g2.com/products/pdq-deploy-inventory/reviews)
  - [PowerSchool SIS](https://www.g2.com/products/powerschool-sis/reviews)
  - [Qualys PCI](https://www.g2.com/products/qualys-pci/reviews)
  - [Qualys VMDR](https://www.g2.com/products/qualys-vmdr/reviews)
  - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews)
  - [Rapid7 Next-Gen SIEM](https://www.g2.com/products/rapid7-next-gen-siem/reviews)
  - [Reftab](https://www.g2.com/products/reftab/reviews)
  - [RemotePC](https://www.g2.com/products/remotepc/reviews)
  - [RepairShopr](https://www.g2.com/products/repairshopr/reviews)
  - [Rewst](https://www.g2.com/products/rewst/reviews)
  - [RingEX](https://www.g2.com/products/ringex/reviews)
  - [SAP Cloud ERP (SAP S/4HANA Cloud)](https://www.g2.com/products/sap-cloud-erp-sap-s-4hana-cloud/reviews)
  - [ScalePad Lifecycle Manager](https://www.g2.com/products/scalepad-lifecycle-manager/reviews)
  - [ScreenConnect](https://www.g2.com/products/screenconnect/reviews)
  - [Secureframe](https://www.g2.com/products/secureframe/reviews)
  - [Sentinel](https://www.g2.com/products/sentinel-crisis-management-sentinel/reviews)
  - [SentinelOne Purple AI](https://www.g2.com/products/sentinelone-purple-ai/reviews)
  - [SentinelOne Singularity Cloud Security](https://www.g2.com/products/sentinelone-singularity-cloud-security/reviews)
  - [SentinelOne Singularity Endpoint](https://www.g2.com/products/sentinelone-singularity-endpoint/reviews)
  - [SentinelOne Singularity Network Discovery](https://www.g2.com/products/sentinelone-singularity-network-discovery/reviews)
  - [SentinelOne Singularity RemoteOps Forensics](https://www.g2.com/products/sentinelone-singularity-remoteops-forensics/reviews)
  - [SentinelOne Singularity XDR](https://www.g2.com/products/sentinelone-singularity-xdr/reviews)
  - [SentinelOne Vigilance Respond](https://www.g2.com/products/sentinelone-vigilance-respond/reviews)
  - [SentiOne](https://www.g2.com/products/sentione/reviews)
  - [SE Ranking](https://www.g2.com/products/se-ranking/reviews)
  - [ServiceNow IT Asset Management](https://www.g2.com/products/servicenow-it-asset-management/reviews)
  - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews)
  - [SherpaDesk](https://www.g2.com/products/sherpadesk/reviews)
  - [Slack](https://www.g2.com/products/slack/reviews)
  - [Slack Connector for Jira](https://www.g2.com/products/slack-connector-for-jira/reviews)
  - [Snipe-IT](https://www.g2.com/products/snipe-it/reviews)
  - [Sophos Central](https://www.g2.com/products/sophos-central-2022-06-17/reviews)
  - [Sophos Endpoint](https://www.g2.com/products/sophos-endpoint/reviews)
  - [Sophos MDR](https://www.g2.com/products/sophos-mdr/reviews)
  - [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews)
  - [Splashtop Remote Support](https://www.g2.com/products/splashtop-inc-splashtop-remote-support/reviews)
  - [Stellar](https://www.g2.com/products/stellar-shopally-sa-stellar/reviews)
  - [SuperOps](https://www.g2.com/products/superops/reviews)
  - [Synology Office Suite](https://www.g2.com/products/synology-office-suite/reviews)
  - [Tableau](https://www.g2.com/products/tableau/reviews)
  - [TANSS](https://www.g2.com/products/tanss/reviews)
  - [Teams Manager for Microsoft Teams](https://www.g2.com/products/teams-manager-for-microsoft-teams/reviews)
  - [TeamViewer](https://www.g2.com/products/teamviewer/reviews)
  - [Tenable Nessus](https://www.g2.com/products/tenable-nessus/reviews)
  - [Tenable Vulnerability Management](https://www.g2.com/products/tenable-vulnerability-management/reviews)
  - [Threat Command by Rapid7](https://www.g2.com/products/threat-command-by-rapid7/reviews)
  - [ThreatDown](https://www.g2.com/products/threatdown/reviews)
  - [ThreatLocker Zero Trust Platform](https://www.g2.com/products/threatlocker-zero-trust-platform/reviews)
  - [Trello](https://www.g2.com/products/trello/reviews)
  - [TrendAI Vision One - Endpoint Security](https://www.g2.com/products/trendai-vision-one-endpoint-security/reviews)
  - [Trend Micro Antivirus + Security](https://www.g2.com/products/trend-micro-antivirus-security/reviews)
  - [Ubiquiti Network Management System](https://www.g2.com/products/ubiquiti-network-management-system/reviews)
  - [UrBackup](https://www.g2.com/products/urbackup/reviews)
  - [Vanta](https://www.g2.com/products/vanta/reviews)
  - [Veeam Data Cloud for Microsoft 365](https://www.g2.com/products/veeam-data-cloud-for-microsoft-365/reviews)
  - [Veeam Data Platform](https://www.g2.com/products/veeam-data-platform/reviews)
  - [VideoLan](https://www.g2.com/products/videolan/reviews)
  - [VMware ESXi](https://www.g2.com/products/vmware-esxi/reviews)
  - [WatchGuard Network Security](https://www.g2.com/products/watchguard-network-security/reviews)
  - [Webroot Business Endpoint Protection](https://www.g2.com/products/webroot-business-endpoint-protection/reviews)
  - [Windows 11](https://www.g2.com/products/windows-11/reviews)
  - [Zammad](https://www.g2.com/products/zammad/reviews)
  - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews)
  - [Zendesk for Employee Service](https://www.g2.com/products/zendesk-for-employee-service/reviews)
  - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews)

## NinjaOne Features
**Administration**
- Change Management
- Asset Management
- Reports & Analytics

**Compatibility **
- File Server Backup
- Database Server Backup
- Virtual Machines
- Repository Models

**Functionality**
- Real-time Sync
- Storage Capacity
- Remote Backup
- Versioning

**Functionality**
- Real-time Sync
- Storage Capacity
- Remote Backup
- Versioning

**Functionality**
- Email Storage
- Encryption
- Reporting
- Email Analysis
- Migration
- Archive Backup

**Inventory Management - Remote Monitoring & Management (RMM)**
- Device Management
- Asset Management
- ITIL Policy Compliance

**Scope**
- Endpoint Inclusiveness
- Multi-OS Support

**Functionality**
- Performance Monitoring
- Alerting
- Improvement Suggestions
- Multi-Network Capability

**Monitoring**
- Constant Monitoring
- Timely Alerts
- TIcket Accuracy
- AI Monitoring

**Asset Inventory**
- Hardware Asset Inventory
- Software Asset Inventory
- Cloud Asset Inventory
- Mobile Asset Inventory
- Asset Discovery

**Administration**
- Screen Sharing
- File Sharing
- Session Recording
- Unattended Remote Access
- Multi - Session Handling
- Multi-Monitor Support

**Functionality **
- Incremental Backup
- OS Boot Recovery
- Bootable Disk
- Online Restore

**Management and Discovery - IT Documentation**
- Search and Indexing
- Version Control
- Access and Permissions

**Monitoring - Network Monitoring**
- Real-Time Monitoring

**Generative AI - Autonomous Endpoint Management**
- Behavioral Analysis
- Adaptive
- Predictive

**System Control**
- Device Control
- Web Control
- Application Control
- Asset Management
- System Isolation

**Management**
- Remote Backup
- Storage Formats
- Scheduled Backups
- On-Demand Restoration

**Platform - Mobile Device Management (MDM)**
- Regulation Compliant

**Knowledge Base**
- Q & A
- Link Sharing
- Searchable

**Analysis**
- Threat Detection

**Service Desk**
- Help Desk
- Incident Reports
- Process Workflow

**Management**
- Disaster Recovery
- Storage Capacity
- Remote Backup
- Activity Monitoring

**Compatibility **
- Local Backup
- Storage Formats

**Compatibility **
- Endpoint Variety
- SaaS Application Variety
- Storage Formats

**Monitoring and Management**
- Remote Monitoring
- Asset Tracking
- Application Deployment
- Patch Management
- Asset Tracking

**Security**
- Reporting and Alerts
- Endpoint Protection
- Remote Wiping

**Management**
- Performance Baseline
- Data Visualization
- Path Analysis

**Management Tools**
- Ticket Assignment
- Standardization
- Lifecycle Visualization

**Maintenance**
- Remote Reboot
- Remote Printing

**Performance**
- Multiple Backup Versions
- Unlimited Backup
- Lag Free Operation

**Operations - IT Documentation**
- Integrations
- Automation
- Reporting

**Analytics - Network Monitoring**
- Packet & Flow Analysis

**Agentic AI - Email Archiving**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Proactive Assistance
- Decision Making

**Monitoring and Management - Autonomous Endpoint Management**
- Patch Management
- Oversees
- Self-Healing
- Centralized Dashboard

**Vulnerability Prevention**
- Endpoint Intelligence
- Firewall
- Malware Detection

**Reporting**
- Activity Monitoring
- Documentation
- Alerts/Notifications

**Operating System**
- Multi-Systems Support
- Apple Support
- Android Support

**Security**
- Verification
- Role-Based Permission
- Public vs Private

**Platform**
- Unified Communications Platform
- Remote Access
- ITIL Policy Compliance
- Asset Tracking
- IT Knowledge Management

**Compliance**
- Security Standards
- Cloud Data Protection

**Management**
- File Sharing
- Security Standards
- Encrypted Storage

**Management**
- File Sharing
- Security Standards
- Encrypted Storage

**IT Operations & Workflow - Remote Monitoring & Management (RMM)**
- Workflow Management

**Management**
- Device Enrollment
- Device Configuration
- Device Compliance
- Usage Information
- Data Separation

**Management**
- Reporting
- Administration Console
- Access Management
- Asset Management
- Policy Dictation

**Communication **
- Text Chat
- Screen Annotations

**Agentic AI - IT Asset Management**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Agentic AI - PC Backup**
- Autonomous Task Execution
- Cross-system Integration
- Proactive Assistance
- Decision Making

**Security Management**
- Incident Reports
- Security Validation
- Compliance 

**Security**
- Data Encryption
- Security and Compliance

**Management**
- Applicatons Management
- Applications Consolidation
- Whitelist
- Blacklist
- Usage Information

**Content**
- Trackable Analytics
- Import
- File Viewing
- Update Notifications

**Security**
- Endpoint Protection
- Patch Management
- Disaster Recovery
- Service Management
- Workflow Management

**Service Management**
- Remote Access
- Service Management (Issue Prioritization)
- Ticketing

**Functionality**
- Ticketing System
- Performance Logging
- Alerting
- Automation

**Security**
- Data Encryption
- Compliance

**Agentic AI - Incident Management**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Agentic AI - SaaS Backup**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Agentic AI - Server Backup**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Proactive Assistance
- Decision Making

**Agentic AI - Unified Endpoint Management (UEM)**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Security**
- Remote Wipe
- Security

**Communication**
- Social Features
- Tagging 
- Upload 
- Comments

**Device Support**
- Mobile Device Access
- Multi-Platform Support
- Cross-Platform

**Agentic AI - Enterprise IT Management**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Agentic AI - IT Service Management (ITSM) Tools**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Agentic AI - Remote Monitoring & Management (RMM)**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Performance**
- Reporting

**Agentic AI - Mobile Device Management (MDM)**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Management**
- Central Dashboard
- Asset Policy Management
- Risk Management
- Integrations

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