NinjaOne Reviews & Product Details

The vast amount of native automations is the best Review collected by and hosted on G2.com.

Very user friendly, however the ui does not always present all toggles/buttons Review collected by and hosted on G2.com.

Everything is very clean as far as the UI goes. It integrates well with pretty much anything internal because of the well documented API. It performs well on client machines and does not bog the system down, which is something similar tools tend to do. The support team has always been extremely responsive as well. NinjaOne saves me at least 20 hours a week as a solo admin. Review collected by and hosted on G2.com.

There's very little I dislike about NinjaOne, but they have recently pushed out some features that feel a bit half baked, but they do always follow up in the next major version with an improved/final feeling feature set. Review collected by and hosted on G2.com.

We hear about single panes of glass all the time, but this truly is that. A clean and intuitive and efficient interface that we integrate directly with Bitdefender XDR, QBO, using Ninja's own PSA, and other business products, in a single easy to understand and scale pricing structure. The support and onboarding is a breeze, and it's easy to get in contact with dedicated reps. I have used the platform with as few as 5 workstations, and as many as 500 and it's always consistent. I highly recommend this product for MSPs and in-house teams looking for an RMM that does much more. Review collected by and hosted on G2.com.

I don't have anything I don't like as of yet. The only feedback I would give would be to rethink how notification configurations work. They are slightly less intuitive than the rest of the system, but our reps were happy to guide us which made it a non-issue! Review collected by and hosted on G2.com.

NinjaOne helped me consolidate multiple RMM tools and other utilities into a single dashboard. Review collected by and hosted on G2.com.

The initial workflow has a bit of a learning curve, and it could be made a little easier. Review collected by and hosted on G2.com.

Ninja has become our central repository for all our computers and servers on our network. It's an invaluable tool to push out new software and updates to them. It's easy to use, finding the computers that need support by the user's name, computer name, serial number, etc., is as easy as putting them in the search bar to instantly go to that computer. It was easy enough to implement, utilizing an MSI installer, you can get it silently installed on the computers easily. We use the system every day, to remotely support the users, and to push out the software and see feedback if the installs fail, and scheduling them is useful. Support from Ninja has been good, and visiting the dojo (their internal forum support) is useful to see their FAQs, etc. It integrated into our way of working well and the guys know this is the go-to when someone needs help. Review collected by and hosted on G2.com.

MFA when logging into the system could be better, at the moment when signing in with SSO (connected via Azure) we have to open the MS authenticator app and type in the code. They do not currently push for authentication. Review collected by and hosted on G2.com.

NinjaOne is extremely intuitive to use. It provides a simple interface to manage devices, with the option for grouping devices, particularly useful for MSPs. Remote control is excellent, utilising the NinjaOne built-in tool, and functionality for accessing file systems, services, event logs, and common maintenance tasks with the click of a button saves me a huge amount of time. It supports all major operating systems, and allows for custom monitoring policies to be created, which can integrate with several alerting platforms to give peace of mind. It is priced very well for its functionality, giving good value for money. The team at NinjaOne have been helpful from both a pre-sales perspective, and account management. The technical team are always happy to get on a call to answer questions if required. Review collected by and hosted on G2.com.

It would be useful if there was a function to run things like port scanning and external service availability options from the NinjaOne hosted platforms, to allow us to more easily monitor for things like SFTP service availability from a specific IP address. Review collected by and hosted on G2.com.

I’m extremely impressed with Ninja ONE’s remote management tool, Ninja RMM. It provides a seamless and efficient way to manage systems and applications from a centralized location, making IT administration much more convenient.

One of its standout features is automated patch management for both Windows and third-party applications. This ensures that systems stay up to date with the latest security patches and performance fixes, significantly improving security and reducing manual workload.

Integration with CrowdStrike Antivirus is very useful

Additionally, the automated scripts for disk cleanup and defragmentation help optimize system performance and maintain storage health. The detailed notifications and alerts keep administrators well-informed about critical events, enabling quick responses to potential issues.

Another great advantage is the ability to remotely install third-party applications, streamlining software deployment without the need for physical access to each device.

they have introduced network discovery to identify the orphans in the network which rellay a great feature.

On top of all these powerful features, Ninja ONE offers a clean, intuitive, and user-friendly admin portal, making it easy to navigate and manage all tasks efficiently.

Overall, Ninja ONE delivers a robust and comprehensive solution that enhances system management, security, and productivity—making it an excellent choice for IT professionals. Review collected by and hosted on G2.com.

No automated agent deployment: having to manually install Ninja agents on each endpoint is time-consuming and adds unnecessary friction during rollout. A portal-based, automated deployment option would make onboarding smoother and help ensure no devices are overlooked. but i came to know they are bringing this features in ver 14.0 Review collected by and hosted on G2.com.

NinjaOne has updated and now has the ability to remote support Linux, I haven't tested it yet but I am glad to see the feature starting to be rolled out for more linux support. Also as mentioned before the new NinjaOne Connect which I am hoping to try out but will helpful in some instances. Review collected by and hosted on G2.com.

make a custom device list/filter from an excel upload, we sometimes need to run a script on a certain set of computers that we have as a list in excel. Review collected by and hosted on G2.com.

I really like how simple and easy NinjaOne is to use. The implementation was straightforward and didn’t require a lot of time or complexity, which is a big plus. I use it every day because it’s reliable and makes remote management and automation effortless. The integration with other tools is smooth, so everything works together without headaches. Overall, it’s fast, intuitive, and helps me focus on my work instead of managing the platform. Their support team is also responsive and helpful whenever I need them. Review collected by and hosted on G2.com.

I absolutely love everything about this product and honestly can't think of anything I dislike. Review collected by and hosted on G2.com.

We were looking for primarily a patching solution and took a look at a few different products out there. We did a demo of NinjaOne and really liked the ease of use, the ease of installing agents when adding a new endpoint. We also love the extra features like being able to easily schedule reboots for later, run powershell commands remotely, uninstall apps remotely, etc... It is also nice to see who logged into an endpoint last (and have a time stamp) to help us narrow down problems or "problem users" in our company. I use Ninjaone everyday for a variety of tasks. It was easy to set up at our company and get up and running quickly. We haven't had to call customer support yet, so I have no comment on that. But all in all, it has been a life saver for me to automate some of my daily tasks! Review collected by and hosted on G2.com.

We haven't really seen any downsides to NinjaOne yet--It's been able to do everything we need it to do. Review collected by and hosted on G2.com.