# Confluence Reviews **Vendor:** Atlassian **Category:** [Knowledge Base Software](https://www.g2.com/categories/knowledge-base-software) **Average Rating:** 4.1/5.0 **Total Reviews:** 4,340 ## About Confluence Confluence is the AI-powered collaborative workspace for all teams. Equipped with intelligent AI agents to save time on tedious tasks, brainstorm new ideas, and help you quickly find the answers you need, Confluence is where knowledge becomes impact. Versatile content types like pages, live docs, whiteboards, and databases help teams move seamlessly from ideation to execution. Confluence integrates with the Atlassian suite of products like Jira Software, Trello, and Loom to enable both synchronous and async work and to push work forward. ## Confluence Pros & Cons **What users like:** - Users enjoy the **ease of use** in Confluence, facilitating seamless integration and collaboration for numerous tasks. (303 reviews) - Users value the **team collaboration capabilities** of Confluence, enhancing productivity and streamlining communication effectively. (211 reviews) - Users value the **effective organization of content** in Confluence, enhancing collaboration and knowledge sharing within teams. (160 reviews) - Users appreciate the **seamless integrations** of Confluence with tools like Jira, enhancing collaboration and project management. (156 reviews) - Users value the **collaboration efficiency** of Confluence, enabling seamless integration and enhancing teamwork across various departments. (145 reviews) - Users appreciate the **easy integrations** of Confluence, enabling effortless collaboration and documentation with other tools. (126 reviews) - Centralization (93 reviews) - Templates (85 reviews) - Users appreciate the **ease of creating templates and integrations** in Confluence, enhancing productivity and collaboration. (80 reviews) - Helpful (76 reviews) **What users dislike:** - Users often find Confluence **not intuitive** , with navigation and search features that hinder effective content management. (83 reviews) - Users often find Confluence to have **slow performance** , particularly when dealing with large pages and heavy content. (83 reviews) - Users experience **challenging page management** with slow performance, poor formatting, and messy organization in Confluence. (70 reviews) - Users find the **steep learning curve** challenging, particularly for non-technical teams and smaller projects. (64 reviews) - Users find Confluence's **complexity** overwhelming, particularly for smaller teams and simple documentation tasks. (59 reviews) - Users experience **slow loading** times in Confluence, especially with large documents and multiple links on pages. (58 reviews) - Users often face **formatting issues** , as advanced controls and interface complexity hinder usability and collaboration. (56 reviews) - Users face **search limitations** in Confluence, struggling with slow performance and difficulty accessing knowledge base content. (53 reviews) - Poor Interface Design (50 reviews) - Performance Issues (48 reviews) ## Confluence Reviews ### 1. Review **Rating:** 4.0/5.0 stars **Reviewed by:** Antonio H. | Jefe de proyecto , Telecommunications, Enterprise (> 1000 emp.) **Reviewed Date:** May 05, 2026 ### 2. Effortless Document Management with Confluence **Rating:** 5.0/5.0 stars **Reviewed by:** Juliana T. | Product Support Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** May 01, 2026 **What do you like best about Confluence?** I like that Confluence is very practical and easy to use. It's very clear and organized, offering folders and subfolders, which helps in keeping everything organized. I appreciate the variety it provides with different types of text, organization styles, titles, and typographies. The addition of emojis makes the information dynamic and engaging. I find it straightforward as every button is direct and intuitive, making finding information easy. Additionally, Confluence provides videos online, which aids in understanding and using it easily. **What do you dislike about Confluence?** I think that maybe sometimes articles get too old. And information might not be very accurate to what is going on in any company or any situation right now. So it would be very good to have maybe a new notification or be informed constantly of how long articles have been there. Like, 'this article has been here for two years. Do you want to update it? Do you wanna check it?' Because that's the main failure that I think can happen. We can forget about articles that are too old, and they start becoming trash because they are not useful anymore. **What problems is Confluence solving and how is that benefiting you?** I am able to find information about work or issues and track articles on new projects with Confluence. ### 3. Centralized Knowledge Sharing with Confluence **Rating:** 5.0/5.0 stars **Reviewed by:** Atharva P. | Cloud BI Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** May 01, 2026 **What do you like best about Confluence?** I really like Confluence's ability to create, organize, and share documents in a structured and collaborative way. It's awesome how it acts as a single source of truth for all teams in our organization. This really solves the problem of scattered documentation and knowledge silos, ultimately benefiting us by improving centralized knowledge sharing, enhancing collaboration, helping with onboarding, and reducing dependency on individuals. Since all our documentation is hosted on Confluence, it serves as a really good data source for training our LLMs. **What do you dislike about Confluence?** Search can sometimes be inconsistent in managing large spaces, and pages can become cluttered. Formatting can also feel restrictive compared to more modern editors. Integrating Confluence with documentation as code is more of a hassle due to its changing APIs. **What problems is Confluence solving and how is that benefiting you?** I use Confluence to streamline documentation as a single source of truth, solving scattered knowledge and silos. It enhances centralized sharing, collaboration, onboarding, and reduces dependency on individuals, also serving as a data source for training LLMs. ### 4. A reliable knowledge backbone for engineering teams **Rating:** 4.5/5.0 stars **Reviewed by:** VISHAL K. | Technical Lead, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** May 02, 2026 **What do you like best about Confluence?** As a Technical Lead, what I like most about Confluence is how naturally it fits into our day-to-day engineering workflow. It has become the single source of truth for my team - architecture decisions, sprint retros, onboarding guides, deployment runbooks, API contracts - everything lives in one searchable place. The Jira integration is a huge win. Linking a Jira ticket to a Confluence page (and vice versa) keeps requirements, tech specs, and tickets tied together so nothing slips through the cracks. The new editor is smooth, the page templates save real time, and the macros (Table of Contents, Code Block, Info panels, Page Tree, Excerpt) are exactly what an engineering team needs without going overboard. Real-time co-editing has cut down a lot of the back-and-forth that used to happen over email and Slack. Space and page-level permissions are flexible enough to share docs with external stakeholders without exposing internal-only content, and the Marketplace adds genuine power when you need it (Draw.io, Scroll Viewport, Comala, etc.). **What do you dislike about Confluence?** Performance can dip when a space gets really large or pages have heavy attachments — loading older pages with lots of embedded content is sometimes slow. Search has improved a lot, but it still surfaces outdated or duplicate pages too easily, so the team has to stay disciplined with page naming and labels to keep things clean. The migration from Server/Data Center to Cloud was not the smoothest journey for us — some macros and Marketplace add-ons behaved differently after the move, which forced a few rounds of cleanup. Pricing also scales quickly once you start adding Premium features and third-party apps from the Marketplace. Lastly, the analytics around page usage are okay but not great — it would be nice to have richer insights out of the box on which pages are stale or unused so we can prune them more confidently. **What problems is Confluence solving and how is that benefiting you?** Confluence solves the classic problem of scattered knowledge across an engineering org. Before standardising on it, our specs lived in Word docs, decisions were buried in email threads, and onboarding relied heavily on tribal knowledge. Now everything — coding standards, environment setup, architecture diagrams, release notes, runbooks — sits in one searchable place. The biggest measurable benefits for us: - New developer onboarding has dropped from roughly 3-4 weeks of hand-holding to about a week, because devs can self-serve through our 'Engineering Onboarding' space. - Sprint planning and retros are faster because we link Jira tickets straight into the meeting page. - Audit and compliance reviews are much smoother since we can point to a documented trail of architectural decisions, change logs, and approvals. - Cross-team handoffs (dev to QA, QA to release) have far fewer gaps because the spec, test plan, and release notes all sit on one parent page. For me as a Technical Lead, the real benefit is that I can delegate confidently. If a process is well-documented in Confluence, I'm no longer the bottleneck — the team can unblock themselves. ### 5. Vital Knowledge Hub for Large Teams **Rating:** 5.0/5.0 stars **Reviewed by:** Mary Christine T. | Account specialist, Enterprise (> 1000 emp.) **Reviewed Date:** April 29, 2026 **What do you like best about Confluence?** I use Confluence as a source of knowledge and truth for our processes, especially up to the tier 2 level of our support. I like how it keeps us aligned with our processes and gives us access to all the knowledge and tools efficiently, which is crucial for performance and servicing our users. One of the things I find really valuable is being able to see a page with the most recent updates or changes to our workflows, along with who made those changes and when. This feature helps us stay on top of everything. **What do you dislike about Confluence?** None—it's working great with our team. We haven’t integrated Confluence with anything else. We mainly use it as a guide for our processes. As a visual person, I think having more strategic color options in the UI/UX would also be powerful. **What problems is Confluence solving and how is that benefiting you?** I use Confluence as a knowledge base, keeping us aligned with processes and ensuring efficient service by providing similar access to all tools. It shows recent updates, changes, and contributors, which is really useful. ### 6. Centralized Knowledge, Needs Navigation Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Anushikha M. | Growth Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Confluence?** I really appreciate the centralized knowledge structure in Confluence. It’s a big win for me because everything lives under one umbrella, so I don’t have to chase down marketing assets across Slack threads or emails. I can reliably reference what I need before any call or demo. I also like the page hierarchy and the cross-linking between pages. Once my team has set it up properly, navigating related content feels very intuitive. On top of that, I enjoy the real-time collaboration between marketing and engineering, which helps ensure I’m working off sales data. Its AI agent Rovo is a great addition too! **What do you dislike about Confluence?** Sometimes navigation becomes painful at scale when spaces have a large number of nested pages, making it harder to find a specific document quickly, especially if consistent naming conventions aren't followed. The search function is decent but not always reliable for surface-level queries. There's a noticeable learning curve for new users, particularly with the sidebar and permission structure, which can feel overwhelming at times. Notification fatigue is also a real issue unless settings are tuned carefully, leading to pings for changes that aren't related to current work. **What problems is Confluence solving and how is that benefiting you?** I use Confluence for organizing GTM materials, campaign briefs, and tracking product releases. It centralizes knowledge, making assets easily accessible under one umbrella. I can reference up-to-date content before calls, and enjoy real-time collaboration with marketing and engineering. The version history is genuinely useful too. Its integration in my organistaional stack is pretty seamless too. It is priced well for the SMB segment and ease of use ### 7. Centralized Documentation with Seamless Jira Integration **Rating:** 4.5/5.0 stars **Reviewed by:** Balkishan N. | Senior Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2026 **What do you like best about Confluence?** Confluence is a strong tool for centralized and well-structured team documentation, allowing organizations to keep all their knowledge in one place. It supports real-time collaboration, organized page hierarchies, templates, and version tracking, making it easy to create and maintain content. Its seamless integration with Jira helps teams connect documentation with actual work, improving visibility and alignment. Overall, it enhances knowledge sharing, onboarding, and team efficiency. **What do you dislike about Confluence?** Confluence has a few common drawbacks. The UI can feel cluttered and unintuitive, especially as spaces grow. Search isn’t always reliable, making it hard to find the right content quickly. Performance can slow down with large pages or heavy usage. Formatting and layout options are sometimes limited compared to modern editors. Permission management can get complex in bigger teams. It also relies heavily on plugins for advanced use cases, which adds cost and maintenance. Overall, it can become hard to manage at scale without strong structure and governance. **What problems is Confluence solving and how is that benefiting you?** Confluence solves the problem of scattered documentation and lack of a single source of truth by centralizing all team knowledge in one place. It helps organize information through structured pages, making it easier to document processes, decisions, and technical details. With its integration with Jira, it connects documentation directly to ongoing work, improving visibility and traceability. This benefits me by reducing time spent searching for information, improving team alignment, and making onboarding and knowledge sharing more efficient. ### 8. Confluence Makes Collaborative Knowledge Sharing and Jira-Linked Docs Effortless **Rating:** 4.5/5.0 stars **Reviewed by:** Sathya G. | AI automation engineer, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2026 **What do you like best about Confluence?** As someone working in the technology industry, what I like most about Confluence is how well it supports collaborative knowledge sharing for complex systems. I use pages and spaces to organize design docs, automation playbooks, and architecture notes so everything stays structured and easy to find. I also love the Jira integration, where I can link Confluence pages directly to epics and stories so requirements, decisions, and implementation details remain connected. Inline comments and @mentions make collaboration smoother, especially when I’m reviewing logic or explaining modeling decisions to teammates from different backgrounds. I also appreciate the self-serve support ecosystem: the in-product tips, extensive documentation, and community forums usually answer my questions before I need to open a ticket. Overall, Confluence’s performance stands out to me as a durable, scalable knowledge platform—one that supports continuity, correctness, and team efficiency as systems and organizations grow. **What do you dislike about Confluence?** My dislikes are very minor and mostly relate to the scale and maturity of how I use it, rather than any fundamental limitations. **What problems is Confluence solving and how is that benefiting you?** Confluence templates save me a lot of time when creating PRDs and runbooks because I don’t have to start from scratch every time. It pays for itself by cutting down meeting load, improving async collaboration, and preventing knowledge loss. As a result, I spend significantly less time answering repeat questions, onboarding new hires, and rediscovering past decisions. Overall, it’s smart enough, and the AI capabilities genuinely support my work. ### 9. One of a kind collaboration and documentation tool **Rating:** 4.5/5.0 stars **Reviewed by:** Ljupcho T. | Microsoft Certified Trainer, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** October 07, 2025 **What do you like best about Confluence?** We have implemented Confluence on our premises, and it serves as our primary tool for collaboration, documentation, and sharing news and announcements at the company level. It is quite user-friendly, making it easy to store documentation, specifications, and meeting notes. In short, you can rely on it for all your daily tasks. Multiple users can work on the same pages, leave comments, and edit content without any issues, as version history is tracked in the background. This means you don’t have to worry about losing valuable data or information. Confluence also offers a variety of useful templates and macros that help users set up pages efficiently. We use Confluence daily because it is our main platform for sharing news, events, and company-related information. Integration with Jira is straightforward. Since Confluence is a paid service, their customer support is quite responsive and helpful. **What do you dislike about Confluence?** For non technical users especially the number of features, macros, settings, and structure can be overwhelming.With a lot of content many pages, images macros, etc, page loads or search can become slow from time to time.As any other software the pricing is quite an issue, but if you need more users the base cost will raise. **What problems is Confluence solving and how is that benefiting you?** COnfluence helps our team and company to centraliza all project documentation, meeting notes internal processes in one plase. In simple words confluence solved our documentation chaos. ### 10. The Only source of truth is Confluence **Rating:** 5.0/5.0 stars **Reviewed by:** vishal g. | Software Engineer, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** July 23, 2025 **What do you like best about Confluence?** Confluence is not just a documentation tool—it’s a complete collaboration workspace designed to foster transparency, speed up knowledge sharing, and keep teams aligned across departments. Its combination of flexibility, integrations, and usability makes it the go-to platform for organizations of all sizes. **What do you dislike about Confluence?** It has a few common drawbacks. The structure can get messy, and pages sprawl quickly without strict organization. The editor also creates friction, since formatting and macros can feel inconsistent. Performance is another issue: heavier pages tend to lag. Permissions can be confusing as well, and it’s easy to misconfigure access. Finally, it often ends up depending on plugins, and you may need paid add-ons to get full functionality. Overall, it works fine for basic wikis, especially alongside Jira, but it starts to struggle at scale unless you have strong governance in place. **What problems is Confluence solving and how is that benefiting you?** Confluence is a highly versatile and powerful knowledge management platform developed by Atlassian. It serves as a centralized hub for team collaboration, documentation, and content organization. Whether you're managing internal processes, creating product documentation, or building a company knowledge base, Confluence provides the tools to do it effectively. ## Confluence Discussions - [How is Confluence being utilized to improve knowledge management and collaboration in remote work environments?](https://www.g2.com/discussions/how-is-confluence-being-utilized-to-improve-knowledge-management-and-collaboration-in-remote-work-environments) - 3 comments, 1 upvote - [What is Confluence used for?](https://www.g2.com/discussions/what-is-confluence-used-for) - 3 comments, 1 upvote - [How is confluence different from Jira?](https://www.g2.com/discussions/how-is-confluence-different-from-jira) - 2 comments, 1 upvote - [What's the best way to share a confluence space with clients.](https://www.g2.com/discussions/what-s-the-best-way-to-share-a-confluence-space-with-clients) - 2 comments, 1 upvote - [WHAT IS THE BEST WAY TO INTEGRATE WITH JIRA](https://www.g2.com/discussions/16109-what-is-the-best-way-to-integrate-with-jira) - 1 comment, 1 upvote - [View Confluence pricing details and edition comparison](https://www.g2.com/products/confluence/reviews/confluence-review-8207587?section=pricing&secure%5Bexpires_at%5D=2026-05-13+09%3A13%3A11+-0500&secure%5Bsession_id%5D=9054cb40-facf-4b21-b30c-578e56e432db&secure%5Btoken%5D=9ef709fa1d7642249eb0397c8b956496ae02a597ae43a387a21be71c77364b78&format=llm_user) ## Confluence Integrations - [Acuity](https://www.g2.com/products/acuity/reviews) - [Acunetix by Invicti](https://www.g2.com/products/acunetix-by-invicti/reviews) - [Adobe Acrobat](https://www.g2.com/products/adobe-acrobat/reviews) - [Adobe Export PDF](https://www.g2.com/products/adobe-export-pdf/reviews) - [Adobe XD](https://www.g2.com/products/adobe-xd/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) - [Apollo.io](https://www.g2.com/products/apollo-io/reviews) - 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[SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) - [Splunk](https://www.g2.com/products/splunk-2025-01-30/reviews) - [Tableau](https://www.g2.com/products/tableau/reviews) - [Task4Work](https://www.g2.com/products/task4work/reviews) - [Teamcenter](https://www.g2.com/products/teamcenter/reviews) - [Tempo](https://www.g2.com/products/tempo-2026-05-04/reviews) - [Testmo](https://www.g2.com/products/testmo/reviews) - [TestMonitor](https://www.g2.com/products/testmonitor/reviews) - [TestRail](https://www.g2.com/products/testrail/reviews) - [Thena](https://www.g2.com/products/thena/reviews) - [Toggl Track](https://www.g2.com/products/toggl-track/reviews) - [Trello](https://www.g2.com/products/trello/reviews) - [Troopr Wiki](https://www.g2.com/products/troopr-wiki/reviews) - [Trucking Hub](https://www.g2.com/products/trucking-hub/reviews) - [Twilio](https://www.g2.com/products/twilio/reviews) - [Vanta](https://www.g2.com/products/vanta/reviews) - [Windsurf](https://www.g2.com/products/exafunction-windsurf/reviews) - [Workato](https://www.g2.com/products/workato/reviews) - [Wrike](https://www.g2.com/products/wrike/reviews) - [WTW Embark](https://www.g2.com/products/wtw-embark/reviews) - [Yes Management System](https://www.g2.com/products/yes-management-system/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zendesk Contact Center](https://www.g2.com/products/zendesk-contact-center/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zendesk for Employee Service](https://www.g2.com/products/zendesk-for-employee-service/reviews) - [Zephr](https://www.g2.com/products/zephr/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) - [Zyper](https://www.g2.com/products/zyper/reviews) ## Confluence Features **Knowledge Pages** - Templates - In-Content Feedback - Versioning and Version History - Decision Trees - Duplicate Detection - Content Editor **Login Options ** - Single Sign-On (SSO) - Password Saver **Automation** - Workflows - Customization - Data repository **Communication** - Chat - Discussions - External - Feedback - Announcements **Management and Discovery - IT Documentation** - Search and Indexing - Version Control - Access and Permissions **Knowledge Base** - Q & A - Link Sharing - Searchable **Knowledge Dissemination** - Page Analytics - Permissions - Knowledge Sharing - Notifications - Advanced Search - Browser Extension - Organization - Other Integrations - Knowledge Integrations **Productivity** - Email Client - Split Screen - Activity Feed - Virtual Assistant - Analytics and Reporting **Administration** - Permissions - Procedures - Remote Work **Content & Documents** - File Sharing - Notes - Search - Versioning **Operations - IT Documentation** - Integrations - Automation - Reporting **Security** - Verification - Role-Based Permission - Public vs Private **Customization ** - Custom Workflows - Multiple Workspaces - Custom Application Integration **Project management** - Task Prioritization - Dependencies - Planning - Views - Scheduling - Critical Path - Dashboards **Controls** - Custom Views - Followers - User Management - Calendars - Public Sharing **Agentic AI - Knowledge Base** - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Content** - Trackable Analytics - Import - File Viewing - Update Notifications **Workload** - Resource Allocation - Workspace - Configuration - Insights **Project Management** - Task Management - Planning - Visibility - Integration **Agentic AI - Unified Workspaces** - Autonomous Task Execution - Adaptive Learning **Communication** - Social Features - Tagging - Upload - Comments **Communication & Collaboration** - Communication Channels - Document Management - Collaboration **Remote Collaboration** - Alignment - Accountability - Connectivity - Offline Mode **Cost Management** - Project Budgeting - Time & Expense - Profitability **Generative AI** - AI Text Generation - AI Text Summarization **Integration** - Front Office - Back Office - External data **Agentic AI - Project Collaboration** - Multi-step Planning - Cross-system Integration **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Work Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction ## Top Confluence Alternatives - [Slack](https://www.g2.com/products/slack/reviews) - 4.5/5.0 (37,194 reviews) - [ClickUp](https://www.g2.com/products/clickup/reviews) - 4.7/5.0 (11,792 reviews) - [Wrike](https://www.g2.com/products/wrike/reviews) - 4.2/5.0 (4,447 reviews)