# Pipedrive Reviews **Vendor:** Pipedrive **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 4.3/5.0 **Total Reviews:** 2,981 ## About Pipedrive Pipedrive is an easy-to-use sales CRM (customer relationship management) tool that empowers teams of all sizes to close more deals. With its customizable sales pipelines, real-time insights and powerful AI features, it’s no wonder 100,000 companies worldwide use Pipedrive for smarter, faster sales. ## Pipedrive Pros & Cons **What users like:** - Users appreciate the **ease of use** of Pipedrive, finding it intuitive and simple to navigate during onboarding. (574 reviews) - Users value the **intuitive interface** of Pipedrive, allowing easy customization and a smooth user experience. (274 reviews) - Users value Pipedrive for its **ease of use** , appreciating the intuitive interface and organized activity management. (243 reviews) - Users appreciate the **helpful training resources** and support from Pipedrive, enhancing their overall experience with the platform. (231 reviews) - Users praise the **seamless integrations** of Pipedrive, enhancing campaign management and organizational efficiency through various tools. (210 reviews) - Users value Pipedrive for its **seamless lead management** , enhancing efficiency and organization in tracking sales activities. (208 reviews) - Users love the **visual deal tracking** and customizable features of Pipedrive, enhancing organization and follow-up efficiency. (200 reviews) - Easy Setup (198 reviews) - User Interface (187 reviews) - Customer Support (179 reviews) **What users dislike:** - Users find the **missing features** and costly add-ons frustrating, impacting their experience with Pipedrive. (230 reviews) - Users find Pipedrive has **limited features** , requiring upgrades for basic functionalities and lacking clarity in reports. (151 reviews) - Users face a **steep learning curve** with Pipedrive, requiring additional training to fully utilize its features. (118 reviews) - Users face **integration issues** with Pipedrive and Google Calendar, hindering their ability to access meeting details quickly. (108 reviews) - Users express concern about the **expensive pricing** of Pipedrive, making it challenging for smaller businesses to afford. (102 reviews) - Limited Customization (100 reviews) - Email Management (67 reviews) - Not Intuitive (65 reviews) - Email Issues (53 reviews) - Lead Management (52 reviews) ## Pipedrive Reviews ### 1. Clear and efficient with first-class support **Rating:** 4.5/5.0 stars **Reviewed by:** Simon R. | Vertriebsinnendienst, Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2026 **What do you like best about Pipedrive?** As the CRM Owner in my company, I use Pipedrive very intensively every day and am always impressed by the well-thought-out data logic and the structure of the system. It is fundamentally clear and intuitively designed and structured, making it very user-friendly. Clear sales funnels, straightforward analysis tools, and easy access to the linked elements of a deal are everything most sales employees need. Implementing Pipedrive into an existing team is therefore absolutely no problem. However, if you delve deeper, wonderful opportunities for automating processes and structuring the data foundation reveal themselves, allowing you to keep a very close eye on and control the output of the sales team. At any time when problems arise, they are addressed very quickly and easily - I have rarely had a conversation that did not help exactly where I was stuck. **What do you dislike about Pipedrive?** As easy as it is to implement Pipedrive into workflows in the sales team, it is sometimes difficult to establish good connections to other platforms and systems. It is definitely possible! The API support is great for individual solutions, but unfortunately, the native apps and integrations provided by Pipedrive often have limited capabilities here. **What problems is Pipedrive solving and how is that benefiting you?** We use Pipedrive to unify our sales processes, automate them, and thereby make them especially more efficient and effective. The Pipedrive Workflow Automations are the tool I currently find most useful - but also the insights and analyses that can be built in conjunction with the right field architecture are very valuable. Finally being able to see what the team is actually doing and how successful they are has allowed us to both further strengthen our peak performers and design useful tools for the rest, which support them in processes like hunting. **Official Response from Jorge R.:** > Hi Simon, Thanks for your feedback! We’re glad you find Pipedrive intuitive and helpful for managing processes, automation, and team performance. We appreciate your note on integrations, this is something we’re working to improve. Best regards, Pipedrive Team ### 2. User-Friendly Platform with Strong Google Integration and Scheduling **Rating:** 4.5/5.0 stars **Reviewed by:** Konjengbam M. | BDR, Financial Services, Mid-Market (51-1000 emp.) **Reviewed Date:** March 16, 2026 **What do you like best about Pipedrive?** I love this platform for its user friendly interface. This platform enhances productivity by making the platform relatively simple. I also love the ability of this platform to integrate with much needed google platform. This greatly enhances the robustness of this platform. The capability of this platform to import data is really useful which allows continuity of the task effectively. The ability of this platform to pipeline the activity and schedule it is one key features that enhances the capability of the team. **What do you dislike about Pipedrive?** I love most parts of this platform but I wish that this platform have a mobile application as powerful as its web version. I also feel that more streamlining could be done to handle the transfer of data well. **What problems is Pipedrive solving and how is that benefiting you?** This platform enhances the productivity of the team by segregating the activity and ability to proceed according to the priority of the task for the moment. It allows better collaboration among teams too. **Official Response from Jorge R.:** > Hi Konjengbam, Thanks for your feedback! We’re glad you find Pipedrive user-friendly and that it helps boost productivity, collaboration, and task prioritization. It’s great to hear integrations and data import features are adding value for your team. We also appreciate your feedback on the mobile app and data handling, this is helpful as we continue to improve. Best regards, Pipedrive Team ### 3. Effortless Team Coordination with Pipedrive **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel H. | Senior Værdifastsætter, Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2026 **What do you like best about Pipedrive?** I use Pipedrive for my daily work tasks and it solves a lot of problems for me. It's like having an assistant, telling me what to do every day. I get to take notes, share them with relevant colleagues, and it reminds me when to follow up on a customer. I love the simplicity of use and having all customer data readily available in my customer portfolio. The tool effectively supports team coordination for a company of about 30 people. **What do you dislike about Pipedrive?** It could be a bit more intuitive. I guess it could just be the taskbar being a bit bigger and with texts on it. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive is like having an assistant. It organizes my tasks, lets me take notes and share them with colleagues, and reminds me to follow up with customers. I like that it keeps all data on my customers accessible. **Official Response from Jorge R.:** > Hi Daniel, Thanks for your feedback! We’re glad to hear Pipedrive is helping you stay organized, manage tasks, and keep track of customer interactions and it’s great that it feels like having an assistant in your daily work. We also appreciate your suggestion around making the interface more intuitive, especially the taskbar, this is helpful feedback for us. Best regards, Pipedrive Team ### 4. Practical CRM with Easy Drag-and-Drop **Rating:** 4.5/5.0 stars **Reviewed by:** Vishakh V. | Enterprise Sales Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2026 **What do you like best about Pipedrive?** I totally enjoyed using Pipedrive because it's the most practical CRM I've used so far. I appreciate its very clean interface, especially on the deals page, and the ability to easily drag and move deals, which is something I like a lot. The tool is not complicated, making it easy to use and I find it a lot more easier to use than bigger CRM organizations like Salesforce. The ease of moving leads from one stage to another with the drag-and-drop feature is really helpful. I find it less complicated, allowing me not to waste a lot of time and making it very easy for me to manage. The initial setup was extremely easy, and we didn't face any issues. **What do you dislike about Pipedrive?** I don't think there's anything that doesn't work well on Pipedrive. Probably the link with the calendar. I remember there was a time I deleted a task on Pipedrive and it also deleted my calendar event. Although I was able to restore it, maybe there could be a warning before doing that. **What problems is Pipedrive solving and how is that benefiting you?** I find Pipedrive practical, with a clean interface and simple drag-and-drop feature that makes deal management easy and intuitive, saving time. It's less complicated than other CRMs like Salesforce. **Official Response from Jorge R.:** > Hi Vishakh, Thank you for your review! We're glad to hear that you enjoy Pipedrive’s clean interface and drag-and-drop pipeline, and that it makes managing deals simple and efficient. We also appreciate your feedback about the calendar behavior and the suggestion for a warning before deleting tasks. We'll share it with our team. Best regards, Pipedrive Team ### 5. Good design, terrible support **Rating:** 0.0/5.0 stars **Reviewed by:** Nick A. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2026 **What do you like best about Pipedrive?** The software interface design is really good. That's what drew us to it in the first place. **What do you dislike about Pipedrive?** Support. Absolutely the worst part about Pipedrive. Our account executive, Zachary Phillips, offered us a discount during our trial. We accepted it, he said to add our billing details to the account, we did, and then he stopped responding. 5 days and two follow-up emails later, still no reply and no autoresponder saying he was out. And there is no way to reach anyone else in sales because they have no sales email and support was not able to provide me a way to contact sales. I finally got a response from the sales team lead, Spencer Smith, who just made excuses and said that Zachary has been out for a while. No acknowledgement of the fact that I had been ghosted or that they provide no other way to reach the sales team when someone is out for an extended period of time. During that time, I also reached out to support and had a chat with Ricardo that was probably the worst customer support I've ever received. He kept insisting that I should do things that weren't possible in their software. I told him it was not an option in their software, but he insisted. I sent him a Loom screen recording showing him, and then he made up a new answer, which was also incorrect. It seems that rather than get help or admit he didn't know, he prefers to make up answers and insist they are correct. His manager, Carolyn, ended up following up the conversation by telling me that what I had said was not possible, was indeed not possible, though she said it like she was informing me. I didn't need to be told, it was their own support team who doesn't seem to know how their software works. I also had reported a bug to support at the start of the week, spent almost an hour answering their questions and providing a Loom screen recording at their request, just to have them tell me it was a known issue. This is why most software companies use a bug tracker, so that they can know about bugs without wasting the customers time. Overall, I found their team to be very poorly trained, not at all knowledgeable about their own software and extremely disorganized. It was bad enough that I'm writing a negative review for the first time to warn other people not to use Pipedrive. **What problems is Pipedrive solving and how is that benefiting you?** The software solves the problem of keeping track of sales leads and marketing efforts. Which is a bit ironic since they seem to, by their own admission, have trouble keeping track of their sales leads. The fact that their own sales team struggles with managing leads is not a very good sign for the effectiveness of Pipedrive. **Official Response from Jorge R.:** > Hi Nick, Thank you for taking the time to share such detailed feedback. We sincerely regret to hear about your experience. While we’re pleased that you found value in the Pipedrive’s design and interface, it’s clear that your interactions with our sales and support teams did not meet the standards we strive to uphold. Lack of communication, delayed responses, and unclear guidance are not the experience we want for anyone considering or using our platform. Your feedback highlights important areas where we must improve, particularly around internal coordination, responsiveness, and clarity in support interactions. Please know that we take concerns like this seriously. Feedback of this nature is shared internally and used to review processes, training, and communication standards to ensure a more professional and reliable experience moving forward. We appreciate you bringing this to our attention and are genuinely sorry for your experience. Best regards, Pipedrive Team ### 6. Effortlessly Manages Customers and Teams **Rating:** 5.0/5.0 stars **Reviewed by:** Trish B. | Business Administrator, Financial Services, Small-Business (50 or fewer emp.) **Reviewed Date:** March 08, 2019 **What do you like best about Pipedrive?** I really like that the email and calendar sync with Zoom and other apps makes it very easy on our teams. The customer email trail helps a lot, and we use the sales pipelines extensively to reach our goals. I like that we can customize the fields and forms for different campaigns, and it is easy to segment data and assign it to teams. The automations are easy to build, and the customer service is helpful when needed. Also, the initial setup was very easy. **What do you dislike about Pipedrive?** At times we make duplicates of contacts and you have to check and merge them. The system should check for duplicates and offer the merge more. **Recommendations to others considering Pipedrive:** Take the tutorials. There are new features all the time. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive eases team collaboration with email, calendar sync, and customer email trails. It helps us achieve goals through sales pipelines, customizes fields for campaigns, and segments data effectively. **Official Response from Luiza Carvalho:** > Trish, thank you for your feedback! ### 7. Keeps my follow ups and call reminders in one place **Rating:** 4.5/5.0 stars **Reviewed by:** Ishan S. | Manager and Dietician at Chaitanya Homoeo Clinic, Medical Store Owner, Content Creator, Hospital & Health Care, Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2026 **What do you like best about Pipedrive?** I handle daily client follow ups and online consultation queries, so I needed one place to keep track of calls and reminders. I work as a Dietician & Nutritionist, manage a homeopathy clinic, and also create health education content. I mainly use Pipedrive to note down client names, phone numbers, and to set follow-up calls for diet and consultation work. Earlier I used to forget some follow-ups when work got busy. Now I just open Pipedrive and see who I need to call today. It was easy to start using it. I added a few people and made call reminders on the same day without reading any long guide. I use it regularly during the week when clients message me for diet follow ups or when someone asks for an online consultation. It helps me keep my small daily work organised without making things complicated. The features I use are simple but useful for me, like activities for calls, contact details in one place, and a basic pipeline to track one or two consultation cases. I also connected my email and calendar so I can see reminders on time. It fits well with how I already work in the clinic and while handling health education queries, and it saves me from writing things on paper or in random notes. **What do you dislike about Pipedrive?** There is not much to dislike for my daily use. Sometimes the search takes a moment when I have many contacts, so finding an old name can feel a little slow. A few filters reset when I switch views, so I need to set them again. On the mobile app, some details are not as easy to see as on the desktop. Notifications can feel a bit too many on busy days. **What problems is Pipedrive solving and how is that benefiting you?** Earlier, when people messaged or called for diet follow-ups, I used to save some numbers in my phone and leave some chats unread to remind myself. When work got busy, a few follow-ups slipped from my mind. With Pipedrive, I now add the person once and set a call reminder, so I don’t have to remember everything on my own. When I open the app, I can see my pending calls for the day and the name of the person I need to contact. This helps me plan my day better and finish small follow-ups on time. It also helps me keep basic details in one place, so I don’t have to search old chats again. Overall, it makes daily follow-up work more steady and less stressful. **Official Response from Jorge R.:** > Hi Ishan, Thank you for your review! We’re glad Pipedrive helps you stay organized with client follow-ups and consultations. It’s great that reminders and daily activity views help you plan your day and avoid missed calls. We appreciate your feedback about search speed, filters, mobile view, and notifications, that’s helpful for improvement. Best regards, Pipedrive Team ### 8. Easy-to-Use CRM for Managing Vendors, Contractors, and Clients **Rating:** 4.5/5.0 stars **Reviewed by:** Victoria G. | Administrative Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2026 **What do you like best about Pipedrive?** Pipedrive is great for storing information about the people we work with. We use it to manage vendors, contractors and clients and it's easy to use and find exactly who we need. **What do you dislike about Pipedrive?** I wouldn't say there are any downsides but having used other CRM platforms one huge improvement they could make categorization and tagging of people and companies. Keap for example has a much better and more straightforward way of doing this. **What problems is Pipedrive solving and how is that benefiting you?** Our company has a lot of different contacts as we work with clients, contractors and vendors all across the country. It would be impossible to keep track of everyone without using a program like Pipedrive. I love that we can send emails directly through the platform and save files to individual profiles to keep everything handy. **Official Response from Jorge R.:** > Hi Victoria, Thanks for your feedback! We’re glad to hear Pipedrive helps you easily manage and organize your contacts across clients, contractors, and vendors, and that features like email and file storage are adding value. We also appreciate your suggestion around categorization and tagging, this is helpful feedback as we continue to improve flexibility in organizing data. Best regards, Pipedrive Team ### 9. Facilitate Funnel Management, Some Necessary Improvements **Rating:** 5.0/5.0 stars **Reviewed by:** Gabriele F. | Estagiaria, Mid-Market (51-1000 emp.) **Reviewed Date:** August 20, 2025 **What do you like best about Pipedrive?** I like Pipedrive because I can automate with other systems and export data easily. n8n works very well with Pipedrive, allowing the creation of activities from stage changes, sending emails or messages in our communication system, and updates in our internal platform. I can keep all this recorded within Pipedrive, which is very valuable for my work. **What do you dislike about Pipedrive?** I have noticed that this February we are experiencing a lot of slowness and some random errors that refresh the page and cause it to disappear. The way to better visualize the data could improve, as it is necessary to understand almost 60% of the platform to export decent content. The data export part is complex. **What problems is Pipedrive solving and how is that benefiting you?** I use Pipedrive to organize companies in the Funnel for 90 days, maintaining constant contact and preventing them from getting lost. Automations and n8n integrate activities, emails, and updates in the system, all recorded in Pipedrive. **Official Response from Jorge R.:** > Hello Gabriele, Thank you for your review! We are happy to know that Pipedrive helps you stay organized, track the company's progress, and make faster and safer decisions with clear reports and funnel control. We appreciate your feedback on automations and custom reports, insights like these help us continue improving the platform. Regards, Pipedrive Team ### 10. Effective Organization and Agile Integration with Pipedrive **Rating:** 5.0/5.0 stars **Reviewed by:** Maria V. | Adoption/Onboarding Senior Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2026 **What do you like best about Pipedrive?** I've been using Pipedrive at work for about two years now, and since I started, my entire day has been organized there. At the beginning of the day, I can quickly see what I need to do in the Activities tab. I can also easily build and edit my onboarding funnel and keep track of what I need to do for each opportunity assigned to me. Besides that, I can easily visualize the results of my opportunities and use those insights for important day-to-day decision-making. **What do you dislike about Pipedrive?** I think nowadays it's very easy for Pipedrive to duplicate activities that don't need to be duplicated, according to the automations that are created. For example, when I mark an opportunity as lost, it will **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive solves organization and configuration problems of my day, helps set priorities, ensures I don't lose important information, and organizes what I need to do and when. Additionally, having an integrated schedule **Official Response from Jorge R.:** > Hi Maria, Thank you for your review! We’re glad Pipedrive has become an essential part of your day, helping you stay organized, track opportunities, and see team interactions. It’s great that setup and Customer Support were smooth and helpful. We appreciate your feedback about duplicated activities and Google Workspace reintegration, that’s valuable for improving the platform. Best regards, Pipedrive Team ## Pipedrive Discussions - [What is the best way to use email marketing with Pipedrive?](https://www.g2.com/discussions/12132-what-is-the-best-way-to-use-email-marketing-with-pipedrive) - 3 comments, 3 upvotes - [What is next best alternative of Pipedrive?](https://www.g2.com/discussions/33548-what-is-next-best-alternative-of-pipedrive) - 1 comment, 3 upvotes - [How do I move deals between stages with any email marketers?](https://www.g2.com/discussions/how-do-i-move-deals-between-stages-with-any-email-marketers) - 2 comments, 2 upvotes - [Can I change the color of the interface?](https://www.g2.com/discussions/can-i-change-the-color-of-the-interface) - 1 comment, 1 upvote - [What are all Software with which the product could be integrated with?](https://www.g2.com/discussions/what-are-all-software-with-which-the-product-could-be-integrated-with) - 1 comment, 1 upvote ## Pipedrive Pricing - **Lite**: $24.00 per month per user. 14$ / month billed annually - 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[Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) ## Pipedrive Features **Sales Force Automation** - Contact & Account Management - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management **Email Marketing** - Email and Mobile Preview - Manage Email Lists - High-Volume Sending - Building and Personalizing Emails - Sending Outbound Emails - Manage Email Deliverability - Automated Email Responses - Multi-user Account - Surveys **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics **Customization** - Custom Fields - Conditional Logic - Multi-page Forms - Design **Agentic AI - Sales Performance Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Email Tracking** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Sales Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics **Data Sourcing** - Data Sourcing - Exporting & Sharing Data - Multi-Device Data Visualization - Interactive Dashboards - Data Segmentation **Analytics** - Open Rates - Link Activity - Attachment Activity **Incentives** - Badges - Triggers - Leaderboards **Additional Functionality** - Embedded Forms - Offline Capability - Notifications - Payments - Mobile Forms **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Predictive Analytics** - Lead Scoring - Opportunity Scoring - Risk Analysis - Live Forecasting **Customizations** - Email Platform Integration - Email Scheduling - Notifications - Email Categorization - Templates **Personalization** - Profiles - Custom Reports - Dashboards - Goal Setting **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support **Sales Management** - Live Pipeline Management - Sales Gamification - Account-Based Analytics - Activity Tracking **Administrative** - Integration - Employee Structure - Behavior Monitoring **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation **Reporting & Analytics** - A/B Testing - Basic Reporting **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Email Marketing** - Autonomous Task Execution - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Cross-system Integration **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications - CRM Integration - Social Media Integration - E-Commerce Integration ## Top Pipedrive Alternatives - [Nutshell](https://www.g2.com/products/nutshell/reviews) - 4.3/5.0 (1,390 reviews) - [Freshsales](https://www.g2.com/products/freshsales/reviews) - 4.5/5.0 (1,187 reviews) - [Copper](https://www.g2.com/products/copper/reviews) - 4.5/5.0 (1,120 reviews)