Tripleseat Reviews & Product Details

One of the standout features of this platform is how incredibly customizable it is. The ability to tailor reports to our exact needs has been a game-changer. Whether we need a high-level overview or a deep dive into specific data points, the reporting tools allow us to create exactly what we need with ease.

The custom fields are another major plus—they give us the flexibility to track the information that matters most to our team and vendors, instead of being locked into a one-size-fits-all format. It’s great to be able to collect and organize data that aligns with our unique workflow.

Event profile listings are also fully customizable, allowing us to present each event in a way that reflects our brand and clearly communicates key details. This level of control has made our event pages more informative, engaging, and professional. Review collected by and hosted on G2.com.

The only negative thing I can think of is how overwhelming it felt upon first glance; this is not a flaw of the program, but a testament to how much available on the website. Review collected by and hosted on G2.com.

TS is great at managing our venues multiple event space options simultaneously. It has a high level of customization so you can make the functionality very specific to our venue.

The document share features create a great work flow with customers and the guest portal helps keep everything in a convenient place for the customers. Making going back for reference easy.

For the most part the customer support is very good. Review collected by and hosted on G2.com.

How the discussions or email system works is a little clunky. They have improved it over time, but it is still not as easy or intuitive as a traditional email platform.

Exporting event data to a third party calendar like Google takes a random amount of time to update. They say it has to do with how often Google scrubs for new data, but I feel like this should be automatic. Review collected by and hosted on G2.com.

the calendar overview - allows me to quickly reference what events I have coming up. Review collected by and hosted on G2.com.

the messaging system - it combines all messages in my work email. Review collected by and hosted on G2.com.

The fact that I can keep all event communication in one place is incredibly helpful. Being able to filter events is super helpful as well. It is also great to have all of the leads in one central place.

Also being able to share the calendar with Outlook is great for Chefs. Review collected by and hosted on G2.com.

Formatting issues in documents remains a constant struggle.

Trying to paste with matching destination formatting works sometimes. But not always. Often times all paragraph breaks are removed.

Line spacing remains an issue as well. Review collected by and hosted on G2.com.

The support team is always quick to assist, and the user interface is great. Review collected by and hosted on G2.com.

Sometimes having to contact support vs updating certain things ourselves. Review collected by and hosted on G2.com.

I really enjoy using Tripleseat for managing my event bookings. It keeps everything organized in one place, from leads to contracts and payments. The interface is user-friendly, and it saves me so much time. It’s a game-changer for my business! Review collected by and hosted on G2.com.

While Tripleseat is helpful overall, there are a few things I like the least. Some features can be a bit confusing or take time to learn, and occasional glitches slow me down. Review collected by and hosted on G2.com.

I like that there are tons of customizable options for creating forms and logging event details! We add new drop downs and content templates almost daily. This is really helpful for expediting our planning processes and tracking clients. Review collected by and hosted on G2.com.

I dislike that our clients often have a hard time receiving our tripleseat discussions because they are either confusing or go directly to spam. I don’t know if this is a tripleseat issue or our clients have certain content blockers, but it’s an issue we run into quite frequently.

Also, contacts and accounts are often very confusing and i think there are ways to make those processes easier and simpler. Review collected by and hosted on G2.com.

I've been using Tripleseat at every venue I have worked at since 2014, and it's consistently made my job easy. Highly recommend! I can't imagine doing my job without it. Review collected by and hosted on G2.com.

The interface can feel a bit clunky at times, especially for new users. Review collected by and hosted on G2.com.

Triple Seat houses all my leads, contacts, and accounts. Associated documents I need (BEOs, contracts, proposals, etc.) are created on TS and are easy to share and keep all in one place. My templates, photos, and decks are shared through TS and helps the event planning process remain seamless. Review collected by and hosted on G2.com.

No downsides, per se, but once we're able to submit and receive payments on Triple Seat- it will be even more seamless without having to deal with third party payment systems. Review collected by and hosted on G2.com.

I love the fact that tripleseat is easy to use due to the tripleseat university as well as the yearly classroom conference. It gives us a chance to connect with other individuals and share best practices to make my daily work load manageable!

Also, thank you for considering our feedbacks from last year and improving the system!! Review collected by and hosted on G2.com.

It would be nice to have an automatic feedback button that can be sent to the guest post event (like a survey) Review collected by and hosted on G2.com.