--- title: Athena Reviews meta_title: 'Athena Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 12 reviews by the users' company size, role or industry to find out how Athena works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 12 scale: '5' date_modified: '2026-07-12' parent_category: name: Insurance url: https://www.g2.com/categories/insurance --- # Athena Reviews **Vendor:** Bennett Technologies **Category:** [Insurance Agency Management Systems](https://www.g2.com/categories/insurance-agency-management-systems) **Average Rating:** 4.2/5.0 **Total Reviews:** 12 ## About Athena Athena is a comprehensive insurance management solution developed by Bennett Technologies, designed to streamline and automate the operations of life and general insurance companies. This robust platform offers a suite of tools that enhance efficiency, accuracy, and customer satisfaction in the insurance sector. Key Features and Functionality: - Policy Management: Facilitates the creation, modification, and tracking of insurance policies, ensuring seamless policy lifecycle management. - Claims Processing: Automates the claims handling process, reducing processing time and minimizing errors. - Customer Relationship Management (CRM): Integrates CRM capabilities to manage client interactions, improving customer service and retention. - Underwriting Support: Provides tools for risk assessment and decision-making, aiding underwriters in evaluating and approving applications. - Regulatory Compliance: Ensures adherence to industry regulations and standards, reducing compliance risks. - Reporting and Analytics: Offers comprehensive reporting tools and analytics to monitor performance and inform strategic decisions. Primary Value and Solutions Provided: Athena addresses the complexities inherent in managing life and general insurance operations by automating critical processes, thereby reducing manual errors and operational costs. It enhances customer satisfaction through efficient policy and claims management, while its compliance features mitigate regulatory risks. By providing insightful analytics, Athena empowers insurance companies to make informed decisions, optimize their services, and maintain a competitive edge in the market. ## Athena Reviews ### 1. Efficient and Easy to Configure Management with Athena **Rating:** 4.5/5.0 stars **Reviewed by:** Juan L. | Customer service agent, Enterprise (> 1000 emp.) **Reviewed Date:** December 04, 2025 **What do you like best about Athena?** I really like how Athena organizes all the client information in one place, making it easily accessible from the screen. This includes all important data such as emails, letters, and addresses, which I find extremely useful for managing them effectively. Additionally, the user experience provided by Athena is remarkable. The initial setup of the software is relatively very easy, thanks to the clear instructions and steps provided by the software itself, which simplifies the startup process. Overall, I find it very good for its usefulness in organizing and managing clients efficiently. **What do you dislike about Athena?** It really has very few things that are unpleasant, I would say, nothing. **What problems is Athena solving and how is that benefiting you?** I use Athena to manage clients and easily view their payments, emails, and addresses, ensuring everything is organized and accessible on the screen. ### 2. A serverless interactive query service **Rating:** 5.0/5.0 stars **Reviewed by:** SANGEETHAVANI R. | AWS ML Ops, Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2024 **What do you like best about Athena?** Athena uses standard SQL for querying data. This makes it accessible for anyone familiar with SQL, and it integrates well with other AWS services and scales automatically, so it can handle large datasets without any need for infrastructure management. **What do you dislike about Athena?** Athena supports standard SQL, performing complex queries or joins on very large datasets can be challenging and may lead to performance issues. **What problems is Athena solving and how is that benefiting you?** Athena allows users to run SQL queries directly on data stored in Amazon S3 without the need for data movement or additional infrastructure setup. This simplifies the data querying process. ### 3. Athena a Recruiters Wish **Rating:** 4.0/5.0 stars **Reviewed by:** Aninkan G. | System Engineer(L2 Production Application Support Executive), Enterprise (> 1000 emp.) **Reviewed Date:** April 10, 2024 **What do you like best about Athena?** The thing I like most about Athena is that Athena helps in managing and helping to recruit talent and to build deeper relationships with peers and friends **What do you dislike about Athena?** Athena offers a complex customer support service and offers a bit ambiguity in customer experience **What problems is Athena solving and how is that benefiting you?** Athena is simple and easy to use and doesn't offers a complex design and is handy to use ### 4. Athena helps us quickly meet patient needs **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2024 **What do you like best about Athena?** Athena allows us to quickly meet patient needs when they arrive to our clinics. **What do you dislike about Athena?** Data reporting can be challenging. There is a definite learning curve **What problems is Athena solving and how is that benefiting you?** Athena helps with efficient patient intake. This allows us to serve our communites and inrease patient satisfaction. ### 5. Right solution for data storage **Rating:** 4.5/5.0 stars **Reviewed by:** Manish K. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 19, 2023 **What do you like best about Athena?** Integrate with Amazon and easy to use on the cloud platform **What do you dislike about Athena?** Athena doesn't retain the data. Should have seprate storage system **What problems is Athena solving and how is that benefiting you?** Athena provide the sql query engine to perform the operation on it. We need one lake system on aws so it is helping to create on lake system on s3. ### 6. Athena - Warehouse for unstructured data **Rating:** 4.5/5.0 stars **Reviewed by:** Sandeep P. | Senior Software Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** June 13, 2022 **What do you like best about Athena?** The best function is the pay-as-you-go with the queries, which fascinated me. Simpler set-up: the auto indexing on the data dumped. After dumping you are good to go with the querying exercise. **What do you dislike about Athena?** The cost of the query sometimes thrills me. If the query is returning the result in the first segment in the Athena storage, it is good in the sense of cost but consider the scenario where it queries the whole dump to get the result. The query should be optimized enough, so that it will cost less to your pocket. **Recommendations to others considering Athena:** If you have a large unstructured and want to index it, just go for it. Just keep in mind about the optimizations of the query you are using. **What problems is Athena solving and how is that benefiting you?** Structuring of the raw data, and presented with an interface to run a query in order the desired result. Of course, this is a life saver as querying these types of large unstructured data has never been easier. ### 7. Great user interface **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** March 11, 2022 **What do you like best about Athena?** I love the user interface. It easy to navigate different modules for general and life insurance specific details. **What do you dislike about Athena?** Ita difficult to create a structured document of things and difficulty in managing changes/ additions. **What problems is Athena solving and how is that benefiting you?** I am trying to analyze the data and use it for prescriptions. I used the charting options available in the software frequently ### 8. Athena Business User Review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** November 09, 2021 **What do you like best about Athena?** The interface is intuitive and easy for a new user to learn. The resources available are also helpful. The computing speed is quick. **What do you dislike about Athena?** The initial setup and obtaining access to all of the datasets was lengthy and complex. **What problems is Athena solving and how is that benefiting you?** I am using it to query workers' compensation claims data for analysis. ### 9. Athena is great for small practices! **Rating:** 4.0/5.0 stars **Reviewed by:** Ryan C. | Nurse Practitioner, Mid-Market (51-1000 emp.) **Reviewed Date:** June 17, 2021 **What do you like best about Athena?** Integrated point of care system that allows for patient record access and quick easy EHR systems. Easy to document and Coordinate Care as well as reimbursement. Using the Athena app is easy! **What do you dislike about Athena?** Wish it had easier ways to see photos and clinical records at point of care services. Integration with other hospital databases could help. **What problems is Athena solving and how is that benefiting you?** Better documentation. Easier prescribing. Faster efficient point of care access to records ### 10. Not user friendly **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2019 **What do you like best about Athena?** Some shortcuts but you need a lot of training. Good mobile apps **What do you dislike about Athena?** Hard to navigate and learn. Little support. Not separate areas for mental health automatically adds things that are not needed. Lots of clicking **What problems is Athena solving and how is that benefiting you?** Creates more work at times. Good for documentation but it seems it could be easier. ### 11. New Athena user, happy with Athena thus far **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** January 22, 2019 **What do you like best about Athena?** I began using Athena July, 2018 when I began working at a Family Practice. The program was very easy to learn and quick to adapt to. I like that the program allows you to access information from previous visits whenever necessary and to modify the visits as well. **What do you dislike about Athena?** I do not like that the program does not refresh itself. Also, there are often multiple user conflicts which put us back on work when working in the same chart as someone else. **What problems is Athena solving and how is that benefiting you?** The benefits include quick charting and the ability to access charts at any computer, at any time. The vaccinations section is very useful for record keeping. ### 12. User friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** October 31, 2018 **What do you like best about Athena?** Everything is common sense grouped. Very user friendly **What do you dislike about Athena?** To many clicks to get to a document or medication list. **What problems is Athena solving and how is that benefiting you?** Ease of use ## Athena Discussions - [What does Athena do?](https://www.g2.com/discussions/what-does-athena-do) - [What is Penelope program?](https://www.g2.com/discussions/what-is-penelope-program) - [What is Penelope Athena?](https://www.g2.com/discussions/what-is-penelope-athena) - [View Athena pricing details and edition comparison](https://www.g2.com/products/bennett-technologies-pvt-ltd-athena/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-15+10%3A40%3A17+-0500&secure%5Bsession_id%5D=0add5999-753f-4dcc-811c-5b0a7771e2d8&secure%5Btoken%5D=773d42edbac1dbde1c714e80b6aec5a4ba8278608e608c9b09ba539b7a960fb4&format=llm_user) ## Athena Features **Administration** - Accounting - Contact Management - Commissions - Sales Tools - Reporting & Dashboards - Payment Processing - Email Integration - Task Management **Insurance Documentation** - Claims Management - Policy Management - Invoicing & Receipts - Electronic Signatures ## Top Athena Alternatives - [Applied Epic](https://www.g2.com/products/applied-epic/reviews) - 4.4/5.0 (1,558 reviews) - [AMS360](https://www.g2.com/products/ams360/reviews) - 4.3/5.0 (938 reviews) - [EZLynx](https://www.g2.com/products/ezlynx-ezlynx/reviews) - 4.4/5.0 (701 reviews)