Mindbody Reviews & Product Details

I guess sometimes Mindbody looks very simple. I mean, just booking an appointment is very simple. Looking at some reports is very simple. And checking out sessions is simple too. So, yeah, the simplicity of the app is really nice. Since these tasks are easy to do in Mindbody, it allows me to save so much time on doing things. On a very busy day, it allows me to be efficient. Review collected by and hosted on G2.com.

There are some reports that we cannot produce, like specific reports about total clients with assessments. It's also a little bit hard to reschedule appointments. The process requires choosing the schedule and dragging it to a precise date, rather than just typing in the date and time. Review collected by and hosted on G2.com.

I like Mindbody for use in fitness and dance studios. I feel that this platform is great for organizing classes, signing clients in, creating workshops and keeping contact logs. For the most part, I think Mindbody is intuitive. For the times that Mindbody is not intuitive, I really appreciate the customer support. Review collected by and hosted on G2.com.

What I dislike is how the updates at times disrupts how an established flow that studio established and that it takes a little while to figure out where an old feature now lives. There are times when Mindbody is not intuitive, however thus far I've really appreciated the customer support and that I can get on the phone with them pretty easily and they can walk me through how to solve the problem. Review collected by and hosted on G2.com.

Mindbody keeps all of our scheduling, client management, sales, and reporting in one organized system. It is very easy for our staff to use, even during busy periods, and the interface makes daily operations smooth and efficient. Their customer support is excellent and any time we needed assistance they guided us through screen sharing and resolved issues quickly. We use the software every day and rely on most of the features available in the Business app, except for the marketing tools. Overall, it has streamlined how we run our studio. The implementation process is not difficult, but setting up the main features and becoming comfortable with the system typically takes one to two weeks. Review collected by and hosted on G2.com.

Some features in Mindbody seem outdated and often require too many steps to accomplish basic tasks. Certain settings are not very intuitive, which can make onboarding new staff slower than it should be. I also find it limiting that Mindbody only allows a single liability waiver per client at their first visit; it would be much more helpful if multiple waivers could be assigned for different services, especially for studios offering a variety of options. Additionally, the forms and waivers could be improved to be more dynamic and user-friendly, rather than depending mainly on uploaded documents. Integrations with external platforms could also be more seamless, particularly when using APIs or automation tools. Review collected by and hosted on G2.com.

I use Mindbody for scheduling appointments and find it helps me keep my scheduling organized. I like the scheduling and payment collection features, as they allow me to collect and record cash or credit card payments. The AI help often works well for me, helping me find answers about 50% or 60% of the time. When I need to contact support, they are always helpful and responsive. Setting up Mindbody was pretty easy for me because I had help. Review collected by and hosted on G2.com.

The AI feature sometimes doesn't have the answers I'm looking for. It would be great if AI would just pick up even keywords. One thing I don't like about Mindbody is that I can't just easily have one button that says generate an invoice for this appointment, as there's not a really easy one-click way to get just the paper that says, invoice or receipt. Review collected by and hosted on G2.com.

I really enjoy the calendar view. I like being able to use it to check people in as they arrive to class. I like the interface and how easy it is to use. I also appreciate that it's very compatible with other software, whether it's financial software or an additional scheduler or website. They're really easy and simple to connect. I think it simplifies my everyday routine and makes it so that I have less work to do, which is important because time is money for me. Mindbody is perfect for gyms and fitness companies and it's good on both the user end and the business end of the app. I love the check-in feature too. Review collected by and hosted on G2.com.

I think the calendar view is a bit simplistic. I feel like there could be personalized features that could be added. Maybe, like, color coding appointments or being able to place different tags on appointments to differentiate between clients or types of client. Review collected by and hosted on G2.com.

I like Mindbody's automations because I don't have to think about what to send each client to keep them engaged with my business. The campaigns help me target the right client with the right offer. I also appreciate the exposure to ClassPass, which has given me more reach. Recently, I started using the AI messenger, and I find it useful. Additionally, I use Mindbody widgets with my website, which has been a seamless integration. Review collected by and hosted on G2.com.

I don't like that Mindbody isn't clear about Contracts and Autopay/Contracts being two different things. I had issues with my memberships not working properly, and support wasn't very helpful with resolving it. It's frustrating that autopay/contracts are not explained well for different contexts, like using memberships for specific services instead of just gym memberships. Also, I wish there were add-ons available on the app for my business. Review collected by and hosted on G2.com.

We use Mindbody for our entire business, and it's been a really easy application to use. The reservation system is particularly beneficial because it helps us track who's signing up for certain classes, which allows us to staff accordingly. We also find it very helpful for our daycare system as it helps track what kids are going to come in, so we know how many staff members we need. Tracking spending and credit cards has been really simple with Mindbody, and whenever we have to call or have an issue, they are very responsive and reliable. Adding new staff to clock in and out has been very simple. Review collected by and hosted on G2.com.

Sometimes it crashes out and can be a little glitchy, but it's nothing that a simple call can't fix. Review collected by and hosted on G2.com.

I value the ability to manage bookings with Mindbody. The platform theoretically does everything that I need it to do at the moment, although there are some development needs. Review collected by and hosted on G2.com.

Mindbody's integration of different platforms doesn't work well, requiring me to update information separately in different places. The branded web, app, and consumer mode create different customer journeys, which isn't ideal. There are also bugs in the system that don't get resolved quickly, and it's designed more for a class-based enterprise, which doesn't fit well with my business model that includes multilevel revenue and various packages. The tech stack hasn't helped in providing a clear and easy-to-use customer journey, leading many customers to default to using the phone instead of the booking process, which is disappointing. Also, the setup was almost impossible and very challenging, and the CRM built into Mindbody isn't good enough, being too beta and not providing the right branding. Lastly, it lacks integration with our accounting software. Review collected by and hosted on G2.com.

I like that Mindbody keeps many of our functions all in one spot. I appreciate the brand recognition and its scalability to our business needs, as it can be used in both smaller locations and more robust ones. I also found the initial switch to Mindbody smooth thanks to a great TAM who made the setup process seamless. Review collected by and hosted on G2.com.

Because we don't always use Mindbody in the same way that a boutique studio would use it, there can be items that are not always reportable in the way that we would like to see them. Would also be great if locker management was more robust to be able to let you know what lockers are available to be rented not just which ones are rented out currently. IE if you have 50 lockers, it would be great if the software could tell you that locker number 5 is available to be rented. Review collected by and hosted on G2.com.

I love how Mindbody feels intuitive and is super user-friendly. It keeps me organized, focused, and accurate with headcounts, and it allows me to mark students as missed. I enjoy being able to generate reports as needed and see students’ reviews on my classes, so new students know what to expect. The star ratings, along with my picture and bio, are features I appreciate. Also, setting up Mindbody was super simple. Review collected by and hosted on G2.com.

I would love to be able to easily change the class names so that when I decide to teach a themed class, it's easy to make that one-time change without it being ongoing since the schedule is otherwise recurring. Review collected by and hosted on G2.com.