Mindbody Reviews & Product Details

Scheduling classes, ease of putting in a sub, being able to see how many students are signed up at a glance, seeing what pricing students use in the roster and allowing students to share pricing and to see that on the roster. Setting up enrollments is a snap. It prompts you to add a schedule and pricing. The onboarding support has been excellent. We get notes and the video recording so it's easy to go back. Review collected by and hosted on G2.com.

Having to come up with workarounds for some reports. I can't just do payroll off of the report, I have to also use excel and manually input certain items. It takes more time and is more prone to mistakes. Review collected by and hosted on G2.com.

It is feature-rich. I haven't found another software that offers as much. Despite glitches (which seem to be part of any scheduling software), Mindbody has more of the features I want (and need) than any other software I've researched. Promoting our intro offer has been invaluable. So has the information on client follow-up and the metrics reports. Review collected by and hosted on G2.com.

Tech support is less available than in the past, and glitches seem more frequent. I spend a lot of time trying to help students navigate issues that prevent them from easily signing up for classes. When I do call tech support, I often get what seems like entry level support. I often spend 45 minutes on the phone with no helpful result. Review collected by and hosted on G2.com.

For marketing, I've recently learned how to use the Lead Management in conjunction with Attentive to send targeted offers to our new leads. Setting this up has replaced a manual process that is important to our business. Review collected by and hosted on G2.com.

It seems that there are multiple layers and can be difficult to find the exact box that needs to be ticked in order to get what we need. Review collected by and hosted on G2.com.

I have been a Mindbody customer for almost 16 years, and one of the things I appreciate most is how much the platform has evolved over time. I feel like the ease of use has improved significantly, especially recently. The addition of the AI assistant has been particularly helpful because I can often figure things out on my own without having to contact support. I’ve also appreciated the customer service over the years and the support I’ve received as a longtime customer. Review collected by and hosted on G2.com.

One of my biggest frustrations with Mindbody over the years has been seeing new products and features introduced that sometimes feel like they compete with third-party partners the company previously promoted. I understand the desire to keep evolving and to bring more services under one roof, but it often seems like some of these products were rolled out before they were fully developed or truly ready for customers. While I do appreciate innovation—and several of the newer features have been genuinely helpful—I’d still prefer fewer products that work really well over a larger number that require significant improvement. Review collected by and hosted on G2.com.

Mindbody is like a one-stop-shop for my appointment-based business. Scheduling, marketing, accounting, POS, CRM. I like that I don't need many different services to conduct business. It's hard to narrow things down to one thing I like best, but I suppose the user interface for my business as well as the consumer end would be it. There really isn't another platform that matches it in my opinion, and when it comes to UI/UX, if it's not easy and/or pleasing for me, personally, I may not patronize that business. Review collected by and hosted on G2.com.

The downside of Mindbody for my business in particular is that I don't have time to master all of the features that the platform has to offer. I'm a small business — like four employees and about 8 independent contractors. The platform is *a lot* to handle, which is overwhelming, but also very exciting and more helpful than a hindrance. Review collected by and hosted on G2.com.

You can truly build out almost any need in Mindbody—there always seems to be a way. I run about 10 unique programs with very different requirements, and I’ve been able to set up Mindbody so it works well for each program and for their clients. The AI is helpful for smaller tasks, and their support ticket system is excellent. They usually call within about 10 minutes and can resolve just about anything. The branded app is nice. Mindbody has let our clients do most of the work for us by using our branded app. Review collected by and hosted on G2.com.

To get something working correctly, you often have to jump between multiple places in the system. If even one box is left unchecked in any of those spots, it won’t work, and then you’re stuck figuring out why. For example, to create a membership you have to set up a pricing option, a contract, and the membership itself, and then you still have to connect all of them together.

There are also so many different Mindbody software and websites, such as the core website, branded web, branded app, Attentive, Business. To get something to work, you often have to go to multiple websites to set things up correctly.

It’s also hard to tell whether you actually deleted or truly removed something, or whether it’s still lingering in a way that can affect future programming you build. One time, something wasn’t working because there was still a class scheduled, but it was sitting inside a deactivated service category. Fixing issues like that takes a hell of an investigation. It’s like surgery. Review collected by and hosted on G2.com.

My favorite thing about MINDBODY is how everything is on one platform, it makes it easy to track my payment schedule all of my clients, and it is accessible for my clients to book their own classes as well. I love that it’s a platform that’s large because it also brings in new clientele for my business. Review collected by and hosted on G2.com.

In my opinion, the downside to MINDBODY would have to be that on the app, you have to individually click the timeslot to see who is on the schedule, and you can’t go back-and-forth with the timeslots, you have to exit out, and then click on the timeslot you desire as opposed to having an arrow that would lead to the previous tab or the tab that comes next. Review collected by and hosted on G2.com.

We use MindBody to book appointments for massages, personal injury consultations, acupuncture, injection therapy, and Lipolux weight loss treatments. The user interface is easy to navigate and makes it simple for our clients to book online.

I also appreciate the email capabilities, because they help us stay connected with our clients. MindBody can send emails to remind clients about upcoming appointments, follow up after visits, wish them a happy birthday, and offer a coupon. These emails support retention and help keep our business top of mind for our clients. Review collected by and hosted on G2.com.

I wish I had more options and freedom to customize packages and memberships. Right now, we’re pretty limited when it comes to setting up custom packages, and I feel like these restrictions keep us from giving our customers the best experience possible. Specifically, when I say I want more customization, I mean I’d like membership packages to allow more than one type of service to be offered. Review collected by and hosted on G2.com.

There are so many things I love about Mindbody! I especially love that it’s an all-in-one platform that makes running my business so much easier. The reporting features, marketing suite, and AI assistant are all incredibly valuable, and I’ve been using the AI assistant a lot lately! I also really appreciate the amazing support I receive from Angela Sarabi. She’s always so helpful and makes my experience with Mindbody even better! Review collected by and hosted on G2.com.

One thing I find frustrating about Mindbody is that sometimes making a change in one area can unexpectedly affect something else. For example, I once made an adjustment to the website widget, and it caused my class times to display in the wrong time zone. More recently, adding a pricing option for virtual classes created an issue within the app. I wish there were better communication and synchronization between the Mindbody platform, website widgets, and app so that changes could be made more seamlessly without affecting other features. Review collected by and hosted on G2.com.

The reporting that you can do. I can see what is happening within the studio without having to stand over the teachers. 1st visit report is my fav. Other programs out there are of lower cost price, but they do not have the capabilities run the reports that MBO can. The new integrations are next level with working with leads. Also the AI help on the website is certainly a time saver to enhance performance. The Onboarding with the MBO is next level in how to use the program. Review collected by and hosted on G2.com.

There can be performance issues with the Business app in that it can not be done as smoothly as on the PC. They have had some upgrades that have helped, but like accessing certain reports would be helpful Review collected by and hosted on G2.com.